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Open Access. Powered by Scholars. Published by Universities.®

Johnson & Wales University

Series

2020

Social media

Articles 1 - 2 of 2

Full-Text Articles in Business

Social Media’S Impact On Customer Satisfaction In The Hospitality Industry, Alexander Freund Apr 2020

Social Media’S Impact On Customer Satisfaction In The Hospitality Industry, Alexander Freund

Hospitality Graduate Student Scholarship

No abstract provided.


Event Management: Defining Digital Marketing Trends, Teresa Gray Apr 2020

Event Management: Defining Digital Marketing Trends, Teresa Gray

MBA Student Scholarship

The purpose of this paper is to define and explore the trends of digital marketing in event management. As confirmed by Hensel and Deis (2010), digital and social media must be employed in a way that will ultimately improve that will improve marketing efficiency (as cited in Cole, DeNardin & Clow, 2017). Research by Cesaroni and Consoli (2015) further established that it is important how small businesses in particular social media -as many event management firms are utilizing digital and social media in such a way that they take full advantage of every feature and tool that are available and …