Business Commons^™

Social Procurement As A Catalyst For Dei In Construction: Some Takeaways For Hrm?, Jennifer Waterhouse, Robyn Keast, Judy Lundy, Martin Loosemore

Research outputs 2022 to 2026

Purpose: Diversity, equity and inclusion (DEI) initiatives aim to foster workplaces where all employees feel valued and can add value. Increasingly, the success of these initiatives is influenced by environments and interactions beyond organisational boundaries, including recent backlash. Despite this, most DEI research remains focused on intra-organisational aspects and human resource management (HRM) activities. The purpose of this paper is to introduce social procurement as a novel and promising framework for advancing DEI in theory and practice through a collaborative, inter-organisational approach that has the potential to overcome institutional barriers and mitigate backlash. Design/methodology/approach: Data were collected through 15 in-depth …

Firms’ Darq Readiness And Marketing Implications: A Systematic Literature Review, Ali N. Tehrani, K. Roy, Richard Gruner

Research outputs 2022 to 2026

Purpose – This study aims to systematically review literature across diverse disciplines, including marketing, management and information systems, to synthesise insights on firms’ readiness to adopt and implement DARQ technologies and their marketing implications. DARQ technologies are emerging and cutting-edge technologies, including Distributed Ledger Technology, Artificial Intelligence, Extended Reality and Quantum Computing (hence, DARQ). Design/methodology/approach – Through a systematic review of over 2, 500 papers across three databases, this study distilled a focused sample of 88 papers. It comprehensively explores the reported dimensions, antecedents, outcomes and marketing implications of firms’ readiness for DARQ technologies. Findings – This study identified three …

Esg News-Based Public Sentiment, Media Attention And Stock Price Crash Risk, Kesara Hewage, Subhash Abhayawansa, Mardy Chiah

Research outputs 2022 to 2026

Purpose: This study aims to examine whether media-driven public perception of a firm’s environmental, social and governance performance (i.e. ESG news sentiment) and its media attention are associated with subsequent stock price crash risk. Using public sentiment formed from ESG news alone – separate from firms’ self-reported ESG performance – study investigates whether media-based ESG information provides incremental informational content about crash risk beyond disclosure-based ESG metrics.

Design/methodology/approach: The authors analyse more than 34, 000 semi-annual firm-level observations for US-listed firms from 2011 to 2021, using Refinitiv MarketPsych ESG sentiment and media attention data. They conduct cross-sectional and channel tests …

Be Watchful Of “Perfect Mediocracy” In Tourism Research!, Songshan (Sam) Huang

Research outputs 2022 to 2026

No abstract provided.

The Service Variety Paradox In Crypto-Exchanges: A Stimulus-Organism-Response (Sor) Perspective, Cheuk Hang Au, Po Hsu Shieh, Vladimir Nurbaev, Kris M.Y. Law, Kevin K.W. Ho

Research outputs 2022 to 2026

Digital platforms face a fundamental paradox: while expanding service variety is a dominant competitive strategy, it risks inducing a “paradox of choice” that confuses and deters users. This tension manifests with extreme clarity in the nascent, high-complexity market of cryptocurrency exchanges, creating a pressing empirical puzzle. To resolve this, we adopt the Stimulus-Organism-Response (SOR) perspective in a three-stage mixed-method study to investigate how platforms can strategically manage this trade-off. Our qualitative exploration (Study 1) established a capital flow schema called “inflow, roll, and go” and identified key complexity-reduction mechanisms. A subsequent survey (n = 190, Study 2) validated that perceived …

Labor Mobility, Managerial Evaluation Risk, And Corporate Performance Disclosures, Justin Hung Nguyen, Buhui Qiu, Cameron Truong

Research outputs 2022 to 2026

This study documents that managers of firms with greater labor mobility (LM) face higher personal evaluation risk (i.e., higher likelihood of performance-driven forced turnover), especially among firms with more transparent performance disclosures. Moreover, managers of high-LM firms tend to adopt lower-quality performance disclosures (i.e., lower financial statement readability, earnings quality, and accounting conservatism) to mitigate their personal evaluation risk. The effect of LM on performance disclosure quality is stronger for firms whose managers are more concerned about personal evaluation risk, but is weaker for firms headquartered in states that restrain mobility. Finally, low-quality disclosures by high-LM firms attract a valuation …

A Serial Parallel Mediation Analysis Of Pathways To Green Entrepreneurial Intention Via Educational Interventions, Teaching Methods And Personality Traits, Emefa Akua Amponsah, Victor Fannam Nunfam, Hafiz Adam, Maajid Zakaria Suleiman, Ebenezer Afrifa-Yamoah

Research outputs 2022 to 2026

The complex interplay linking educational interventions with personality development in fostering green entrepreneurial intention (GEI) remains insufficiently explored within African higher education contexts. In addressing this gap, we examine the mediation effect of teaching methods (TM) and personality traits (PT) in the relationship among entrepreneurship curriculum (EC), university entrepreneurship support (UES), and students’ GEI in Ghana’s technical university ecosystem. Combining the Theory of Planned Behaviour with Social Cognitive Career Theory, we employed an explanatory cross-sectional design to investigate these relationships. Data collected from 1329 students across four Ghanaian technical universities were analysed using PLS-SEM to test a novel serial-parallel mediation …

Sme-Team: Leveraging Trust And Ethics For Secure And Responsible Use Of Ai And Llms In Smes, Iqbal H. Sarker, Helge Janicke, Ahmad Mohsin, Leandros Maglaras

Research outputs 2022 to 2026

Artificial Intelligence (AI) and Large Language Models (LLMs) are revolutionizing today’s business practices; however, their adoption within small and medium-sized enterprises (SMEs) raises serious trust, ethical, and technical issues. In this perspective paper, we introduce a structured, multi-phased framework, “SME-TEAM", positioning trust and ethics as a driving force for resilience, competitiveness, and sustainable innovation within the area of business analytics and SMEs.

Decision Delegation To Genai Agents In Travel Planning: Responsible Ai Signals, Delegation Levels, And The Transparency Paradox, Sanjit K. Roy, Gaganpreet Singh, S. Mostafa Rasoolimanesh, Ronnie Das, Ali N. Tehrani

Research outputs 2022 to 2026

Generative Artificial Intelligence (GenAI) is becoming an integral part of travel planning. This fundamental transformation is changing the definition of travel decision delegation, calling for fresh research into responsible AI in tourism. Drawing on agency theory, trust theory and decision delegation framework, this study conceptualises five responsible AI characteristics (reliability, fairness, trustworthiness, accountability, transparency) as evaluative signals for travellers to assess GenAI across three decision delegation levels, i.e., attribute set, choice set, and final decision. Using a multi-method approach, we analyse data collected from 421 travellers. Findings suggest that reliability and accountability are consistent drivers of delegation across all levels, …

Supervisor Need-Thwarting Behaviour And Followers' Turnover Intentions: A Conditional Moderated Mediation Model, Andrei Alexander Lux, Esme Franken, Geoff Plimmer

Research outputs 2022 to 2026

Purpose: This study examines how supervisor need-thwarting behaviour relates to employee turnover intentions through needs frustration, and how interactional justice and job insecurity conditionally moderate this relationship.

Design/methodology/approach: Data were collected through a two-wave survey of Australian workers (n = 359). The proposed conditional moderated mediation model was tested using Hayes' PROCESS Macro Model 11 in IBM SPSS v28.

Findings: Supervisor need-thwarting behaviour was positively associated with turnover intentions, both directly and indirectly through needs frustration. The indirect relationship was conditionally moderated by interactional justice and job insecurity. Interactional justice buffered the positive association between need-thwarting behaviour and needs frustration …

Curiosity In Tourism: A Review And Future Directions, Sten Langmann, Pieter Jan Bezemer, Eerang Park, Sangkyun Kim

Research outputs 2022 to 2026

Curiosity increasingly attracts attention in tourism research. However, the field remains conceptually fragmented around what curiosity is and how it works, often pointing to related yet different understandings of the concept. Drawing on an in-depth analysis of 61 peer-reviewed articles, we aim to build a more coherent agenda for future research by answering two core questions: how has curiosity been conceptualised and studied in tourism research, and what gaps and directions emerge from the literature? The analysis reveals that curiosity has been studied in four primary ways in tourism research: an innate motivational driver, a situational mediating state, an outcome …

Reappraisal Of Adverse Weather As A Catalyst For Special Tourism Experiences, Valério Souza-Neto, Brent Moyle, Yawei Jiang, Gui Lohmann

Research outputs 2022 to 2026

On any given day millions of travellers find themselves contending with weather that deviates dramatically from prior expectations. Traditionally regarded as an unwelcome disruption, adverse weather has rarely been examined for its potential to enrich, rather than diminish, the value of tourist experiences. Consequently, this research critically explores how tourists positively reappraise adverse weather disruptions in tourism experiences. Based on eight focus groups (n = 42), transcript data were analysed using reflexive thematic analysis within a social-constructivist paradigm, combining iterative coding with abductive reasoning. Findings demonstrate that adverse weather can function as a situational catalyst that enables tourists to reinterpret …

Adjusting To Extreme Demand Volatility: A Comparative Analysis Of Air Navigation Service Provider Financial Resilience In The Southern Asia-Pacific, Margaret Arblaster, Gui Lohmann

Research outputs 2022 to 2026

Air navigation service providers fund their operations almost entirely through activity-based user charges, creating a structural dependency between revenue and air traffic volume. When traffic collapses, revenue falls immediately, but the cost base, dominated by specialised labour under fixed-term employment contracts and long-lived capital infrastructure, adjusts slowly, if at all. This paper examines how five corporatised, wholly government-owned air navigation service providers in the southern Asia-Pacific (i.e., Airservices Australia, Airways New Zealand, AirNav Indonesia, NiuSky Pacific in Papua New Guinea, and Fiji Airports) responded to the extreme demand shock of the COVID-19 pandemic and assesses the role of government grants …

Assessing Transdisciplinary Work-Integrated Learning For Sustainable Development: A Programmatic Approach, Denise Jackson, Claire Lambert, Sonja Coetzee

Research outputs 2022 to 2026

This conceptual article responds to the growing need for universities to embed sustainability education within programs to develop graduates capable of addressing complex global challenges. Drawing on the literature relating to education for sustainable development, transdisciplinary work-integrated learning (TWIL), programmatic assessment, and the ethical use of generative artificial intelligence (GenAI), it explores how assessment can support the development and evaluation of capabilities required for sustainable development. TWIL is presented as a curriculum-based pedagogy in which students and academics from multiple disciplines collaborate with external partners to address authentic environmental, social, and economic sustainability challenges. The article argues for a programmatic …

Is The Crisis Over? Fostering Innovative Work Behavior In Response To The Constant Pressure Of Resource-Deficiency For Street Level Bureaucrats: The Impact Of Psychosocial Safety Climate, Teamwork, And Work Engagement, Yvonne Brunetto, Matthew Xerri, Geremy Farr-Wharton

Research outputs 2022 to 2026

There is conflicting evidence about the pathways Street Level Bureaucrats’ (SLBs’) use to engage Innovative Work Behavior (IWB). This study uses Street Level Bureaucrat (SLB) and Conservation of Resources (COR) to examine the extent to which SLBs’ work engagement and/or burnout mediates the relationship between Psychosocial Safety Climate (PSC) and teamwork, and IWB. The methods comprised a sample of 259 healthcare SLBs (doctors, nurses, allied health) collected at two times, and analyzed using structural equation modeling. The results show that the variance of PSC and teamwork explained a third of engagement, and engagement-burnout mediated the impact of PSC and teamwork …

Modernisation In Artisanal And Small-Scale Mining (Asm): Governance, Technology, Market Integration And Contested Development Pathways, Michael Mayom Ajith

Research outputs 2022 to 2026

Artisanal and small-scale mining (ASM) is increasingly recognised as a critical source of livelihoods and minerals required for the global energy transition. Yet despite decades of formalisation, the sector remains highly informal, with uneven governance, gender bias and persistent inequality due to a multitude of reasons. Therefore, this systematic integrative review analyses the interplay of governance, technological modernisation and market integration factors in shaping ASM modernisation in sub-Saharan Africa (SSA) from an interdisciplinary perspective. Sixty-five peer-reviewed studies published between 2006 and 2026 were analysed using a thematic synthesis and Gioia-inspired coding. Six interrelated questions about the drivers behind informality, licensing …

Key Success Factors In Aviation–Start-Up Collaboration: A Framework For Innovation And Value Creation, Bruno Pereira, Gui Lohmann, Luke Houghton, Adela Mcmurray, Mauro Caetano

Research outputs 2022 to 2026

This study addresses how the aviation sector can create value by fostering innovation in collaboration with start-ups. A novel ‘Key-Success Factors in Aviation-Start-up Collaboration Framework’ is proposed to explain the innovation process, identify key success factors, and generate valuable insights into the aviation sector and start-up partnerships. Drawing on 31 of 80 consolidated key success factors selected from the literature and validated through ten interviews with managers of aviation innovation programs and start-up founders, the proposed framework is structured into three dimensions: (i) antecedents, (ii) governance, support, and development, and (iii) innovation and value creation, and 13 related categories. The …

Transformative Phygital Service Research (Tpsr): An Agenda For Future Research, Saadia Shabnam, Sanjit K. Roy, Yonathan Silvain Roten, Gaganpreet Singh, Taewon Suh, Hairong Li

Research outputs 2022 to 2026

Purpose – This paper aims to develop a transformative phygital service research (TPSR) framework to explain how hybrid physical-digital service systems shape consumer well-being, autonomy, dignity and inclusion. While prior phygital service research (PSR) advances understanding of hybrid experiences and human-centred ecosystems, key ambiguities persist around agency, governance and interpretive labour in algorithmically mediated interactions. Existing frameworks address value co-creation but lack clarity on how digitally enforced rules and redistributed labour drive transformation. TPSR addresses this gap by theorising contradiction-driven processes through which human–AI arrangements and socio-technical dynamics produce both empowering and erosive outcomes in phygital service environments. Design/methodology/approach – …

Sales Innovativeness Climate And B2b Salesperson Performance: The Roles Of Persistence, Entrepreneurial Self-Efficacy And Creative Selling, John Charles Peter Edwards, Steven Peter D'Alessandro, Morgan Miles

Research outputs 2022 to 2026

Purpose: Persistence is widely viewed as essential for success in business to business (B2B) selling, yet it remains unclear how persistence translates into higher sales performance when selling requires experimentation and novel customer solutions. This study examines whether a perceived sales innovativeness climate enables persistence and entrepreneurial self-efficacy (ESE) and, in turn, creative selling, driving B2B sales performance.

Design/methodology/approach: An online survey of 346 US-based B2B salespeople was analyzed using partial least squares structural equation modelling (PLS-SEM).

Findings: The perceived sales-innovativeness climate is positively associated with ESE, persistence, and sales performance. Persistence is positively related to sales performance and ESE, …

More Than Just Fair: Legitimizing Ai Through Reciprocity, Ethical Ai Characteristics And Personal Information Sharing, Shahid Hussain, Asim Qazi, Violetta Wilk

Research outputs 2022 to 2026

This research examines how perceived reciprocity and perceived ethical AI characteristics – fairness, accountability, and transparency (FAT principles) – shape consumers’ willingness to share personal information and its downstream consequences in AI-mediated consumer-brand interactions. Grounded in social exchange theory, we conceptualize personal information sharing as a behavioral gateway through which ethical exchange cues translate into perceived algorithmic legitimacy and intention to co-create value. Using a two-study design, consisting of a scenario-based experiment (n = 184) and a cross-sectional survey (n = 612), the findings of this research show that reciprocity and FAT principles robustly increase willingness to share personal information. …

Corporate Eldercare Responsibility: Forging A Strategic Approach To Sustaining Work–Care Balance, Kazunori Kobayashi, Gabriel Eweje, Mayowa Babalola, Tazeeb Rajwani

Research outputs 2022 to 2026

Purpose – Population ageing is intensifying pressures on employees with eldercare responsibilities, yet eldercare remains weakly addressed within corporate social responsibility (CSR) and business strategy research. This study aims to examine how firms strategically respond to these emerging pressures and develops the concept of corporate eldercare responsibility. Design/methodology/approach – The study draws on qualitative interviews with senior managers in large Japanese corporations. The analysis focuses on how firms interpret eldercare-related challenges and translate them into organisational responses within existing employment and CSR strategy frameworks. Findings – The findings identify two distinct CSR logics shaping organisational responses. Provision-focused practices extend supports …

Where To Now With Privacy? A Systematic Literature Review With Human–Artificial Intelligence Synthesis (Slr-Hais), Moulik M. Zaveri, Ameet Pandit, Violetta Wilk, Steven D’Alessandro

Research outputs 2022 to 2026

Purpose – The development of digital technologies has led to changes in how consumers perceive privacy. This systematic literature review (SLR) aims to introduce human–artificial intelligence (AI) synthesis (HAIS) as a novel methodology for extending traditional SLRs. Design/methodology/approach – A comprehensive review of the privacy literature is conducted to demonstrate the efficacy of the SLR with HAIS (SLR-HAIS) approach, using 149 articles published by top marketing journals on consumer privacy. The PRISMA approach is adopted as the organizing framework. In addition, the TCCM framework is applied in conjunction with Leximancer-driven HAIS analysis, which utilizes natural language processing techinques for thematic …

An Integrated Analytics Model For Evaluating Strategic Investments Under Volatile Conditions, Atul Chandra, R. Hartley

Research outputs 2022 to 2026

Strategic projects are exposed to multiple uncertainties within a competitive environment that result in trade-off between two decisions, early investment that pre-empts competitors versus delay to allow resolution of uncertainties. Unlike the binary net present value (NPV) based decision to invest or abandon now, our multiple volatility real option games approach (MVR games) frames strategic investment decisions as a dynamic process for future options. It is a decision tree framework that computes and analyses strategic net present value (SNPV) using four MVR games modules and decision making. SNPV combines NPV with two offsetting real option and strategic values. Real option …

Holistic Strategy For Sustainable Supply Chains: Integrating The Purchasing Portfolio Matrix, Supplier Relationship Management, And Life Cycle Assessment, Farida Pulansari, Dean Tirkaamiana, Aulia Dita Ananda Lestari, Fadillah Kurniasari, Indhira Prameswari Susanto, Ferry Jie

Research outputs 2022 to 2026

This study proposes a holistic strategy for sustainable supplier management by integrating the Purchasing Portfolio Matrix (PPM), Supplier Positioning Matrix (SPM), and Life Cycle Assessment (LCA) within the Indonesian furniture industry. The study aims to enhance supplier segmentation and decision-making by incorporating economic, relational, and environmental dimensions into a unified framework. A case study approach is employed using the Best–Worst Method (BWM) to evaluate 74 suppliers, followed by portfolio analysis and environmental impact assessment. The results indicate that the majority of suppliers are concentrated in low-risk but high-profit categories, highlighting their strategic importance in the supply chain. The LCA results …

Dynamism By Design: The Zoom Effects In Short Video Tourism Marketing, Lujun Su, Yuxi Yang, Songshan (Sam) Huang, Xuehuan He

Research outputs 2022 to 2026

As tourism short videos have become central to destination marketing, camera zoom motion stands out as a simple yet powerful tool. However, theory-driven guidance on when and how to deploy zoom effects remains limited. Drawing on construal level theory, this research examines how zoom motions (zoom-in vs. zoom-out) interact with visual content to affect tourists’ responses. Five main studies across eastern and western cultures demonstrate significant interaction effects between zoom motion and visual content. Specifically, for activity-centric content, zoom-in motion enhances persuasiveness by eliciting objective mental imagery; for site-centric content, zoom-out motion proves more effective, as it evokes feelings-based mental …

If You’Re Doing This Correctly, There Is A Cost: An Exploration Of The Work–Family Trade-Off Of Female Academics In Australia, Fleur Sharafizad

Research outputs 2022 to 2026

Purpose: This paper aims to explore how the gendered structures and expectations of neoliberal academic institutions inform and shape work–family trade-off considerations for women academics in Australia. It also sheds light on how these negotiations, and at times, the ensuing career or family gap, are experienced. In doing so, the paper deepens our understanding of the systematic barriers which do not only lead to gender inequalities in academia but also have broader individual and social implications. Design/methodology/approach: This exploratory study is based on qualitative semi-structured interviews, which were thematically analysed to identify how female academics navigate the expectations associated with …

Diversification For Stock Markets: Commodities Or Crypto, Mico Apostolov, Simone Domenico Scagnelli, Lorenzo Vasile

Research outputs 2022 to 2026

The question that an asset could serve as a good store of value has been brought up a number of times, especially due to major market shocks. Despite the long-held belief that gold serves as a safe haven, a growing body of contemporary literature perpetually assesses this notion. Whether cryptocurrencies, namely Bitcoin as the most well-known of them, as an asset, can serve as a safe haven or hedge gains traction in research. This study investigates the relationship of gold and Bitcoin to S&P 500 stock index and the possibility that these might serve as a safe haven in respect …

From Consumer-Centric Innovation To Sustainable Restaurant Performance: A Study Of Strategic Capability Integration In An Emerging Market Context, Juliana Juliana, Ira Brunchilda Hubner, Diena M. Lemy, Arifin Djakasaputra, Ferry Jie

Research outputs 2022 to 2026

Increasing pressure for innovation-driven competitiveness requires hospitality firms to integrate technological capability, market intelligence, and customer-focused innovation into coherent strategic configurations. However, prior research has largely examined these capabilities separately, limiting understanding of how their integration influences restaurant marketing performance in emerging markets. This study develops and empirically tests an integrated capability framework linking techno-resonance innovation capability, competitor orientation, consumer-centric innovation strategy, and new service development to restaurant marketing performance using survey data from 300 restaurant managers in Java and Bali, Indonesia. The results of PLS-SEM analysis indicate that techno-resonance innovation capability significantly strengthens consumer-centric innovation strategy and new service …

Understanding Customer Engagement Behavior In Virtual Try-On Services: Evidence From Indonesia, Nyoman Sri Subawa, Ni Putu Chantika Aprilia Nariswari, Made Maenita Dewi, Anak Agung Gede Wiranata, Caren Angellina Mimaki, Made Srinitha Millinia Utami

Research outputs 2022 to 2026

The adoption of immersive technologies, such as Virtual Try-On (VTO), has transformed how consumers evaluate products, interact digitally, and engage with brands. This study investigates the effects of experiential value, flow, perceived enjoyment, customer trust, and customer satisfaction on customer engagement behavior, within the Stimulus–Organism–Response (S–O–R) framework. Experiential value serves as the stimulus, flow and psychological states as the organism, and engagement as the response. Data were collected from 320 Indonesian e-commerce using a purposive sampling technique, targeting respondents with prior experience using Virtual Try-On (VTO) features through an online questionnaire distributed via Google Forms, and were subsequently analyzed using …

Dynamic Knowledge Practices In Tourism Village Development: An Activity Theory Perspective, Xianyang Hu, Jie Chen, Songshan (Sam) Huang

Research outputs 2022 to 2026

This study investigates why tourism village development models often fail to replicate success despite cultural and geographic similarities. Using activity theory and knowledge management concepts, we analyze two adjacent Chinese villages to trace explicit knowledge flow and examine disrupted tacit and indigenous knowledge practices. Findings show that while surface-level knowledge transfer occurs, contradictions within activity system elements, especially the marginalization of indigenous knowledge and community capacity, hinder effective knowledge application. Knowledge flow is inherently nonlinear and deeply context-dependent. We develop a comparative activity system model that highlights how success hinges less on knowledge transfer and more on the integration of …