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Full-Text Articles in Business
Anger And Fear In Decision-Making: The Case Of Film Directors On Set, Jean-François Coget, Christopher Haag, Donald E. Gibson
Anger And Fear In Decision-Making: The Case Of Film Directors On Set, Jean-François Coget, Christopher Haag, Donald E. Gibson
Management, HR and Information Systems
Anger and fear are frequently felt and impactful workplace emotions, especially in times of crisis when critical decisions need to be made. An important question is how these emotions might influence decision makers’ depth of processing: whether when feeling angry or fearful decision-makers engage in more conscious and analytical rational decision making, or less-conscious and heuristic intuitive decision making. To date research on the effect of these strong emotions has been limited to laboratory studies where the complexity and pressures of real-world managerial decisions are absent, and focused on generalized mood rather than on direct emotional experience. This study asks …
Design And Behavioral Science Research In Premier Is Journals: Evidence From Database Management Research, Anteneh Ayanso, Kevin Lertwachara, Francine Vachon
Design And Behavioral Science Research In Premier Is Journals: Evidence From Database Management Research, Anteneh Ayanso, Kevin Lertwachara, Francine Vachon
Management, HR and Information Systems
In this article, we examine database management research that has been published in ISR, JMIS, and MISQ from each journal’s inception to 2007. Our goal is to profile database research using a classification scheme that includes research paradigms, IT constructs, and research methodologies. The overall statistics obtained shows that information systems (IS) research in database management, which is widely recognized as part of the core knowledge of IS, is diverse in IT constructs, methodologies, as well as research paradigms. However, we also find that each journal has focused more on one research paradigm and some research methodologies. We summarize and …
Technology-Enabled Retail Services And Online Sales Performance, Anteneh Ayanso, Kaveepan Lertwachara, Narongsak Thongpapanl
Technology-Enabled Retail Services And Online Sales Performance, Anteneh Ayanso, Kaveepan Lertwachara, Narongsak Thongpapanl
Management, HR and Information Systems
Drawing on the past literature on four retail service areas: content management, customer management, multi-channel management, and visitor traffic management, this research offers an empirical analysis of the relationships between these four service areas and the online sales performance of Web retailers. Using data from an independent source on the profiles as well as operational and sales performances of the top-ranked Web retailers, we map the retailers’ online features into a unified conceptual framework that incorporates the above four broad areas, and empirically study their direct implications on online sales performance. The results show that the retailers’ efforts in content, …
The Critical Decision Vortex: Lessons From The Emergency Room, Jean-François Coget, Eugene Keller
The Critical Decision Vortex: Lessons From The Emergency Room, Jean-François Coget, Eugene Keller
Management, HR and Information Systems
The dominant model of decision making, rational decision making, is increasingly challenged by research on intuitive decision making and emotion. This article contributes to the debate by articulating a model of how rational decision making, intuitive decision making, and emotion influence each other: the critical decision vortex. The critical decision vortex emerges from a discussion between an emergency room (ER) doctor and a management scholar. The experience of the doctor diagnosing and treating patients in the ER provides the background for a reflection on decision making in critical conditions. One of the main findings of this collaborative effort is that …
Leading Creative People: Lessons From Advertising Guru Jacques Séguéla, Christophe Haag, Jean-François Coget
Leading Creative People: Lessons From Advertising Guru Jacques Séguéla, Christophe Haag, Jean-François Coget
Management, HR and Information Systems
In this article, we explore perspectives on how to lead creative people through examples from a practitioner. We interviewed iconic French advertising guru Jacques Séguéla, Chief Communication Officer of Havas, France’s second largest and the world’s sixth largest advertising and communication company, who leads 800 designers worldwide. Séguéla is famous for creating successful advertising and political campaigns, and authoring numerous best-selling books on advertising. Through a series of real-life anecdotes, Séguéla talks about the importance of emotions, emotional intelligence, action, and intuition in leading creative people. Following the interview, we discuss some of Séguéla’s key assertions in relation to existing …
Dialogical Inquiry: An Extension Of Schein's Clinical Inquiry, Jean-François Coget
Dialogical Inquiry: An Extension Of Schein's Clinical Inquiry, Jean-François Coget
Management, HR and Information Systems
this article introduces dialogical inquiry, an extension of clinical inquiry. Following clinical inquiry’s main principles, dialogical inquiry adopts a dialogue over videotaped segments of behavior as its main tool. The goals of dialogical inquiry are (a) to raise participants’ awareness about how they interpret work situations in the moment, so that they can increase their effectiveness and (b) to allow the researcher to build actionable academic knowledge. The process of dialogical inquiry has four phases: (a) a life interview with the participant, (b) shadowing and filming the participant in action in the work environment, (c) selecting episodes from the videotaped …
Le Rôle De L’Émotion Dans La Prise De Décision Intuitive: Zoom Sur Les Réalisateurs-Décideurs En Période De Tournage, Jean-François Coget, Christophe Haag, Annabel-Mauve Bonnefous
Le Rôle De L’Émotion Dans La Prise De Décision Intuitive: Zoom Sur Les Réalisateurs-Décideurs En Période De Tournage, Jean-François Coget, Christophe Haag, Annabel-Mauve Bonnefous
Management, HR and Information Systems
La plupart des chercheurs s'accordent sure le fait que l'emotion est une caractéristique essentielle de la prise de décision intuitive (PDI), mais rares sont ceux qui ont étudié le phénomène de façon empirique. De ce fait, on ne sait pas précisément comment l’émotion interagit avec le processus de prise de décision. Cet article se propose de commencer à élucider le rôle de l’émotion dans la PDI par une étude empirique de type exploratoire portant sur les réalisateurs de cinéma en période de tournage. Les résultats de l’étude montrent que la PDI peut être influencée par trois types d’émotions : les …
Designing For Agility As An Organizational Capability: Learning From A Software Development Firm, James Sena, Jean-Francois Coget, A.B. (Rami) Shani
Designing For Agility As An Organizational Capability: Learning From A Software Development Firm, James Sena, Jean-Francois Coget, A.B. (Rami) Shani
Management, HR and Information Systems
The purpose of this paper is to investigate the nature of agility in an organizational setting-- how a software development firm (SDF) developed, maintained and enhanced agility as it changed from a developer of experimental prototypes to a product-based provider. Qualitative approach based on extensive interviews and on-site observations at two points in time separated by a five-year interval. Agility mechanisms tend to be dynamic and evolve over time. At time 1, SDF achieved agility by adopting a formal platform-based product design and an informal, organic organizational structure. By time 2, SDF had adopted a modular-based product design and a …
Long-Term Insider Action Research: Three Decades Of Work At Kaiser Permanente, Michael W. Stebbins, Judy L. Valenzuela, Jean-Francois Coget
Long-Term Insider Action Research: Three Decades Of Work At Kaiser Permanente, Michael W. Stebbins, Judy L. Valenzuela, Jean-Francois Coget
Management, HR and Information Systems
Since 1973, the pharmacy operations division of the Kaiser Permanente Medical Care Program (KPMCP) has used long-term action research programs as the principal method for orchestrating change. This chapter covers the evolution of action research theory within large, complex organizations, with particular attention to health care organizations. Four case examples from KPMCP are discussed in depth and mapped to the recently advanced Roth model of insider action research. This model considers external and internal business context, the perceived need to create new organizational capabilities, as well as insider action research theory and learning mechanisms used in change programs. Issues posed …
Diversity Or Identity Crisis? An Examination Of Leading Is Journals, Anteneh Ayanso, Kaveepan Lertwachara, Francine Vachon
Diversity Or Identity Crisis? An Examination Of Leading Is Journals, Anteneh Ayanso, Kaveepan Lertwachara, Francine Vachon
Management, HR and Information Systems
Since its founding in the 1960s, the Information Systems (IS) field has been involved in critical debates about the nature and future of the discipline. Many researchers feel that diversity in IS research is our strength; others fear that too much diversity leads to losing the field’s core identity. Do the scholarly contributions of the IS community reveal either of these two phenomena? In order to address this question, we examine articles published in leading IS journals (MISQ, ISR, and JMIS) during the period of 2000 to 2006. Our analysis includes classifying the articles using a …
The Effect Of Digital Sharing Technologies On Music Markets: A Survival Analysis Of Albums On Ranking Charts, Sudip Bhattacharjee, Ram D. Gopal, Kaveepan Lertwachara, James R. Marsden, Rahul Telang
The Effect Of Digital Sharing Technologies On Music Markets: A Survival Analysis Of Albums On Ranking Charts, Sudip Bhattacharjee, Ram D. Gopal, Kaveepan Lertwachara, James R. Marsden, Rahul Telang
Management, HR and Information Systems
Recent technological and market forces have profoundly impacted the music industry. Emphasizing threats from peer-to-peer (P2P) technologies, the industry continues to seek sanctions against individuals who offer a significant number of songs for others to copy. Combining data on the performance of music albums on the Billboard charts with file sharing data from a popular network, we assess the impact of recent developments related to the music industry on survival of music albums on the charts and evaluate the specific impact of P2P sharing on an album’s survival on the charts. In the post-P2P era, we find significantly reduced chart …
Stochastic Dynamics Of Music Album Lifecycle: An Analysis Of The New Market Landscape, Sudip Bhattacharjee, Ram D. Gopal, Kaveepan Lertwachara, James R. Marsden
Stochastic Dynamics Of Music Album Lifecycle: An Analysis Of The New Market Landscape, Sudip Bhattacharjee, Ram D. Gopal, Kaveepan Lertwachara, James R. Marsden
Management, HR and Information Systems
The rapid emergence of file sharing networks has enabled easier information dissemination and product access to potential consumers. At the same time, copyright protection technologies for securing digital products have been compromised repeatedly. To analyze the ensuing impacts on the market landscape for music products (a digital good), we develop a stochastic model of distribution of music album longevity on the Billboard Chart. We find that since the advent of file sharing networks and other market forces (such as legal changes in copyright laws, introduction of digital rights management systems and legitimate online music download offerings), the lifecycle of music …
Whatever Happened To Payola? An Empirical Analysis Of Online Music Sharing, Sudip Bhattacharjee, Ram Gopal, Kaveepan Lertwachara, James R. Marsden
Whatever Happened To Payola? An Empirical Analysis Of Online Music Sharing, Sudip Bhattacharjee, Ram Gopal, Kaveepan Lertwachara, James R. Marsden
Management, HR and Information Systems
The popularity of online music-sharing networks has attracted interest from the music industry, artists, consumer advocacy groups, the popular press, and government legislative and regulatory entities. P2P networks have become lightning rods for debates on intellectual property rights and music market fates. Yet, to date, little has been based on actual observed activity on online sharing networks. Here we report on an initial P2P network data gathering and analysis endeavor and relate it to market performance of music albums. The relative market performance of music albums is gauged using the list of top 100 albums on the weekly Billboard charts. …
Impact Of Legal Threats On Online Music Sharing Activity: An Analysis Of Music Industry Legal Actions, Sudip Bhattacharjee, Ram D. Gopal, Kaveepan Lertwachara, James R. Marsden
Impact Of Legal Threats On Online Music Sharing Activity: An Analysis Of Music Industry Legal Actions, Sudip Bhattacharjee, Ram D. Gopal, Kaveepan Lertwachara, James R. Marsden
Management, HR and Information Systems
The music industry has repeatedly expressed concerns over potentially devastating impacts of online music sharing. Initial attempts to control online file sharing have been primarily through consumer education and legal action against the operators of networks that facilitated file sharing. Recent legal action against individual file sharers marked an unprecedented shift in the industry’s strategy. The focus now is on well-publicized legal threats and actions on a relatively small group of individuals to discourage overall music file sharing. To determine the resulting impact of these legal threats, we passively tracked online file-sharing behavior of over 2,000 individuals. We found that …
Using P2p Sharing Activity To Improve Business Decision Making: Proof Of Concept For Estimating Product Life-Cycle, Sudip Bhattacharjee, Ram Gopal, Kaveepan Lertwachara, James R. Marsden
Using P2p Sharing Activity To Improve Business Decision Making: Proof Of Concept For Estimating Product Life-Cycle, Sudip Bhattacharjee, Ram Gopal, Kaveepan Lertwachara, James R. Marsden
Management, HR and Information Systems
Estimating the life-cycle or duration of a product can be an important input into a firm’s decision-making related to production and marketing. In the music industry, online Peer-to-Peer (P2P) networks have attracted millions of potential music consumers and have had substantial impact on the music business. In this paper, we investigate the possible use of P2P information in estimating product “shelf-life,” in particular the duration of a music album on the Billboard 100 chart. We identify and track the music albums that appear on the Top 100 of the Billboard Charts, spanning a period of six months. We show that …
The Internet, Social Networks And Loneliness, Jean-François Coget, Yutaka Yamauchi, Michael Suman
The Internet, Social Networks And Loneliness, Jean-François Coget, Yutaka Yamauchi, Michael Suman
Management, HR and Information Systems
As the Internet has rapidly become a mainstream medium, some studies have found that Internet use is associated with reduced social networks and increased loneliness, whereas other research has suggested virtually the opposite. Still other studies have found no associations at all between Internet use, social networks and level of loneliness. Some authors who have found that the Internet has a negative impact on social relationships and psychological well-being have hypothesized that Internet use encourages the creation of online relationships, which in turn replace face-to-face contacts (displacement). Since this results in an overall loss of depth that is more important …