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The Critical Decision Vortex: Lessons From The Emergency Room, Jean-François Coget, Eugene Keller
The Critical Decision Vortex: Lessons From The Emergency Room, Jean-François Coget, Eugene Keller
Management, HR and Information Systems
The dominant model of decision making, rational decision making, is increasingly challenged by research on intuitive decision making and emotion. This article contributes to the debate by articulating a model of how rational decision making, intuitive decision making, and emotion influence each other: the critical decision vortex. The critical decision vortex emerges from a discussion between an emergency room (ER) doctor and a management scholar. The experience of the doctor diagnosing and treating patients in the ER provides the background for a reflection on decision making in critical conditions. One of the main findings of this collaborative effort is that …
Dialogical Inquiry: An Extension Of Schein's Clinical Inquiry, Jean-François Coget
Dialogical Inquiry: An Extension Of Schein's Clinical Inquiry, Jean-François Coget
Management, HR and Information Systems
this article introduces dialogical inquiry, an extension of clinical inquiry. Following clinical inquiry’s main principles, dialogical inquiry adopts a dialogue over videotaped segments of behavior as its main tool. The goals of dialogical inquiry are (a) to raise participants’ awareness about how they interpret work situations in the moment, so that they can increase their effectiveness and (b) to allow the researcher to build actionable academic knowledge. The process of dialogical inquiry has four phases: (a) a life interview with the participant, (b) shadowing and filming the participant in action in the work environment, (c) selecting episodes from the videotaped …