Business Commons^™

Antecedents Of Employee Service Innovation Behaviour Through The Resource-Based View, Ataul Karim Patwary, Md Sazzad Hossain, S. Mostafa Rasoolimanesh, T. Ramayah

Research outputs 2022 to 2026

This study applies the Resource-Based View (RBV) to explore how strategic, tactical, and internal green marketing orientations foster employee service innovation behaviour in the hospitality sector. It examines green trust and responsibility feelings as key internal resources and investigates their mediating roles. Using PLS-SEM analysis on 778 responses from Malaysian hotel employees, the findings indicate that internal green marketing orientation significantly enhances green trust and responsibility feelings, which, in turn, positively influence employee service innovation behaviour. By integrating psychological constructs into RBV, this research offers new insights into the role of green marketing in driving organizational sustainability. However, the study …

Tourism Destination Mobile Applications: An Ai-Human Loop Analysis And Future Research Programme, Arghavan Hadinejad, Naser Pourazad, Lara Stocchi, Violetta Wilk

Research outputs 2022 to 2026

Despite the rise in destination mobile applications (apps) and their significance in the tourism sector, there remains a notable dearth of critical assessments of knowledge on the topic, which is necessary to guide future academic and industry endeavours. To bridge the gap, this research conducts a systematic review to synthesise scholarly knowledge on tourism destination mobile apps. The analysis reveals topical clusters including prototyping and scoping, consolidation, and forecasting and further technological advancements between 2009 and 2023. The existing scholarship is predominantly quantitative and atheoretical, with the Technology Acceptance Model being the most frequently applied framework. The findings reveal four …

Applying Fsqca, Nca And Nconfa In Tourism Research, S. Mostafa Rasoolimanesh

Research outputs 2022 to 2026

No abstract provided.

Check-In To Sustainability: A Comparative Study Of Green Human Resource Management Practices In Emerging And Established Hotels, Abdul Razak Suleman, Mehran Nejati, Janice Redmond, Azadeh Shafaei

Research outputs 2022 to 2026

Purpose – This study draws on the Natural Resource-Based View (NRBV) to investigate the drivers, implementation and challenges of Green Human Resource Management (Green HRM) practices in Ghana's star-rated hotels. It also examines how these initiatives contribute to achieving relevant Sustainable Development Goals (SDGs). Design/methodology/approach – A qualitative research approach was adopted, involving in-depth interviews with twelve managerial employees purposively sampled from both emerging (1–2 star) and established (3–5 star) hotels in Ghana. Data were thematically analysed to uncover key patterns. Findings – The findings reveal that Green HRM adoption across star-rated hotels in Ghana is driven by a mix …

Employer Perspectives On Professional Identity And Its Role In Graduate Recruitment, Denise Jackson, Michael Tomlinson

Research outputs 2022 to 2026

Practice and theory on graduate employability continues to recognise the importance of professional identity (PI) as a key determinant of individuals perceived and realised worth in the labour market. However, studies are predominantly from student, graduate and academic perspectives with little exploration of employers’ perceptions on PI and its importance for graduates’ acculturation into practice and workplace outcomes. Accordingly, we explored employer perspectives on what PI means and what it signals during graduate recruitment. Using closed and open response questions, we gathered survey data from 339 employers closely involved in recruiting, developing, supervising and performance managing graduates in Australia. We …

Success Factors For Effective Workplace Bullying Interventions: A Scoping Review, Kate Blackwood, Azadeh Shafaei, Tim Bentley, Maryam Omari, Dayna Fawkes

Research outputs 2022 to 2026

Purpose – The study aimed to comprehensively review the existing evaluated interventions on preventing workplace bullying and provide recommendations on the success factors for designing effective workplace bullying interventions. Design/methodology/approach – We used a scoping review framework (PRISMA-ScR) to explore, identify and shortlist a range of articles evaluating workplace bullying interventions. Specifically, this review examined the content and relative effectiveness of workplace bullying interventions related to their design and implementation. Findings – The study has found that no one specific intervention type consistently produced the desired outcome. However, interventions that are multifaceted, multi-level, focused on the organisational level, owned by …

The Nature Of Agency: Designing Agentic Systems Using A Biomimetic Lens, Tegwen Malik, Laurie Hughes, Yogesh K. Dwivedi, Natalie De Mello, Igor Barahona, Il Jeon

Research outputs 2022 to 2026

Purpose: This paper aims to explore how biomimetic principles can inform governance models for agentic artificial intelligence (AI) systems, autonomous, adaptive entities that challenge traditional oversight frameworks. It argues that nature-inspired governance offers a dynamic alternative to static, compliance-based models. Design/methodology/approach: This study adopts a conceptual viewpoint approach. It synthesizes literature on AI governance, systems theory and biomimicry, applying thematic analysis to existing frameworks and mapping identified gaps to five natural principles: symmetry, fractals, cymatic feedback, self-organization and phase transitions. Findings: Current governance frameworks lack mechanisms for managing emergent behaviors and distributed agency in agentic AI. The proposed biomimetic lens …

Tour Guide Research Revisited: A Thematic Synthesis And Future Directions, Zhicheng Yu, Songshan (Sam) Huang, Jiqing Deng, Wenling Zhou, Zhiyong Li

Research outputs 2022 to 2026

Purpose: Existing knowledge on tour guiding is fragmented, which limits the understanding of this important profession. This paper aims to critically examine the progress of tour guide research, identify key theoretical tensions and propose future research directions based on a systematic synthesis of existing knowledge. Design/methodology/approach: A thematic analysis was conducted on 267 papers retrieved from the Web of Science Core Collection, Scopus and Google Scholar databases. Papers were systematically coded, categorized into themes and integrated into a framework that represents relationships among key themes in tour guide research. Findings: The analysis generated an integrated framework consisting of nine interrelated …

Uncovering The Intervening Mechanisms In The Relationship Between Technological Stressors And Individual And Work-Related Consequences, Saeid Nosrati, Seongseop Kim, Dori Davari, Jaehee Gim, Antony King Fung Wong

Research outputs 2022 to 2026

This study examined how workplace telepressure and cyber incivility, as work-related stressors, affect individual and work-related outcomes in hospitality employees, using a mixed-methods approach. After developing a draft, following a thorough literature review and interviews with hotel staff, the drafted questions were refined through a pre-test and a pilot test. Finally, the main survey was conducted with 792 hotel staff in China. Structural equation modeling was performed using Mplus (Version 8.3) to test both direct and serial mediating effects. It was found that workplace telepressure and cyber incivility, through the serial mediating effect of technostress and poor mental health, had …

Women In The Australian Mining Industry, Michelle Gander, Fleur Sharafizad, Aglae Hernandez Grande, Heidi Vivian, Mahan Poorhosseinzadeh, Kate Blackwood

Research outputs 2022 to 2026

This report synthesises existing research on women’s participation in the Australian mining industry to identify the structural and cultural factors shaping gender inequality across the sector.

Drawing on research conducted over the past four decades, the report brings together what is currently known about how mining workplaces operate and how organisational practices, work arrangements, and site cultures shape the experiences of women across the sector. While many companies have introduced diversity and inclusion initiatives aimed at improving gender balance, the evidence suggests that challenges persist in areas such as operational roles, leadership pathways, and workplace culture.

Specifically, the report examines …

Capitalising On The Social Interactional Nature Of Digital Entrepreneurship: An Agenda For Digital Entrepreneurs, Llandis Barratt-Pugh, Fang Zhao, Yuli Suseno, Janice Redmond, Peter Standen

Research outputs 2022 to 2026

Digital entrepreneurship (DE) is transforming traditional entrepreneurship (TE). This article investigates how social network interactions underpin DE development by harvesting knowledge for venture growth. A review of DE literature revealed few empirical social interaction studies exploring strategies for DE development. This study focused on that knowledge gap, using social network and social capital theories for the conceptual framework. Forty-one interviews with experienced DEs were analysed using a novel application of social network and social capital theory as an analytical framework with an iterative grounded theory approach. The findings validated a social interaction research approach. The evidence indicated that DE is …

Energy Poverty, Economic Growth And Environmental Degradation In South Asia: Do Energy Resources Matter?, Memona Rasheed, Hooi Hooi Lean, Nam Foo

Research outputs 2022 to 2026

Developing countries can combat energy poverty by enhancing renewable energy and economic growth with minimal adverse environmental effects. In this paper, we present a comprehensive analysis of energy poverty, renewable energy, economic growth, carbon dioxide emissions, and urbanization (URB) in South Asian countries from 1990 to 2021, focusing on Pakistan, India, Bangladesh, and Sri Lanka. We employed econometric analysis techniques like Panel Pooled Mean Group (PMG)-Autoregressive Distributed Lag (ARDL), Fully Modified Ordinary Least Squares (FMOLS), and Dynamic Ordinary Least Squares (DOLS) to provide empirical results, as they enable panel data and control for endogeneity. The findings suggested that the fight …

Fostering Sustainable Business Performance: The Synergistic Role Of Entrepreneurial Leadership And Green Organizational Support In The Hotel Industry, Kwame Owusu Boakye, Michael Kyei-Frimpong, Aaron Makafui Ametorwo, Linda Quagraine, Richard Sam-Mensah

Research outputs 2022 to 2026

This study investigated the moderating role of green organizational support in the nexus between entrepreneurial leadership and sustainable business performance. The study adopted the explanatory research design, where data were collected from 208 employees working in star-rated hotels in Ghana and analyzed using descriptive and inferential statistics. The result revealed that entrepreneurial leadership significantly relates to sustainable social and environmental performance but not to sustainable economic performance. More so, green organizational support moderated the relationship between entrepreneurial leadership and sustainable economic and social performance but did not moderate the relationship between entrepreneurial leadership and sustainable environmental performance. Theoretical and practical …

Perceived Realism, Place Attachment, And Residents' Support And Involvement: Towards Resident-Centric Film Tourism Development, Deborah Castro, Sangkyun Kim, S. Mostafa Rasoolimanesh, Songshan Huang

Research outputs 2022 to 2026

This study introduces the concept of perceived realism to (film) tourism studies and examines its effect in combination with place attachment on residents' support for and involvement in film tourism development. Partial least squares structural equation modelling (PLS-SEM) and fuzzy-set Qualitative Comparative Analysis (fsQCA) were applied to a sample of 401 Barcelona residents to explore both symmetrical and asymmetrical relationships among the research constructs. The PLS-SEM revealed that events-focused external realism affects residents' support for film tourism development, while narrative realism affects their involvement in film tourism development. In addition, place attachment directly affects residents' support for and involvement in …

Public Service Motivation And The Circumplex Model Of Affect: Profiling Australasian Public Servants, Esme Franken, Ben Farr-Wharton, Fleur Sharafizad, Kara Ng, Geoff Plimmer, Evan Berman

Research outputs 2022 to 2026

This paper explores public servants’ public service motivation through the prism of the circumplex model of affect (CMA). The application of CMA to work, and specifically public sector contexts, is relatively novel, and the framework helps explain how multiple states of affect (i.e., comprised of underlying feelings, emotions, and moods) cluster together and are shaped by one’s work environment. The mixed method paper begins with a qualitative study of Australasian public servants, presenting evidence of the CMA and its connection to PSM. The subsequent quantitative analysis of 222 survey respondents offers four distinct latent profiles of public servants’ PSM and …

Sales Prediction In Omnichannel Distribution Systems Based On Consumer Behavior Using Process Mining And Arimax, Ferra Arik Tridalestari, Mustafid Mustafid, Ferry Jie, Hanung Nindito Prasetyo

Research outputs 2022 to 2026

Omnichannel distribution integrates multiple sales channels into a single management platform to enhance customer experience. However, the complexity of consumer behavior data across channels often prevents business owners from effectively analyzing and predicting sales. This study proposes a sales prediction model in omnichannel distribution systems based on consumer behavior using a collaborative approach that integrates process mining and autoregressive integrated moving average with exogenous variables (ARIMAX). Event log data from an omnichannel service provider were used to extract consumer activity patterns, which were then analyzed through process discovery algorithms to identify dominant behavioral processes. The resulting behavioral indicators served as …

The Nexus Between Local Food Tourism Events And Social Sustainability: Future Prospects And Priorities, Alicia Orea-Giner, Francesc Fusté-Forné, Louise Todd, Eerang Park

Research outputs 2022 to 2026

Food has increasingly taken a central role in events and festivals, and its significance in tourism has been well documented through various social and cultural perspectives. However, our understanding and the available research evidence regarding the substantial roles, contributions, and challenges of food tourism events, particularly in relation to social sustainability, remain limited. To accurately assess the development of research on food tourism events and those through the lens of social sustainability, a bibliometric analysis was conducted on studies published from 1983 to 2025, followed by a systematic literature review. The findings reveal five evolving research themes in the field: …

Evaluating The Determinants Of Tourism Demand For Policy Implications: Insights From The Moroccan Case, Hakim Lakhlifi, Ghialy Yap

Research outputs 2022 to 2026

Purpose: This study aims to assess the key determinants influencing Morocco’s international tourism demand to guide the development of an effective national tourism policy aligned with the country’s 2023–2026 tourism roadmap. By analyzing tourist arrivals (TA) from 45 source countries between 2000 and 2022, the research identifies economic and non-economic factors critical to achieving the target of 17.5 million tourists. Priority areas include pricing, infrastructure, security, governance and climate risk resilience. Design/methodology/approach: Using a hypothetico-deductive and quantitative approach, the study applies dynamic panel data models, including the generalized method of moments, to account for endogeneity and unobserved heterogeneity. Key variables …

When Affect Is Not Episodic: Extending Affective Events Theory Under Sustained Oversight, Cathrine Frost, Andrei A. Lux, Peter Galvin

Research outputs 2022 to 2026

Affective Events Theory explains how workplace emotions arise from discrete events and shape attitudes and behaviour. Drawing on a phenomenological study of 29 employees and 13 managers working within oversight saturated supervisory contexts in the post–Royal Commission Australian financial services sector, this paper extends Affective Events Theory by examining how affective experience unfolds when accountability is continuous, and discretion is constrained. Across dual-cohort findings, affect was not primarily anchored to identifiable events that resolved over time. Instead, participants described emotion as persistent and cumulative, produced through ambiguity and emotional restraint, and circulating across supervisory roles. Employees reported sustained interpretive effort …

Strategizing Success: Advancing Women's Leadership And Careers In Healthcare Through A Positive Gain Spiral, Farveh Farivar, Andrei A. Lux, Nasim Salehi

Research outputs 2022 to 2026

Purpose – Women’s career progression in healthcare continues to lag men’s, particularly at senior leadership levels, limiting organizational performance and weakening leadership pipelines. This study applies Conservation of Resources (COR) theory’s positive gains cycle to examine how supportive organizational environments and human resource management practices can accelerate women’s advancement from early career stages to senior leadership. Design/methodology/approach – Using a social constructivist approach, we conducted 30 in-depth interviews with Australian healthcare leaders (20 female and 10 male) across multiple organizational levels. Thematic analysis identified the resources and interactions that enable sustained leadership progression for women. Findings – Four interconnected resources, …

A Service Ecosystems Approach For Sustainable Volunteer Engagement: Developing Insights From Covid-19 Disruptions, Ingrid O'Brien, Fazlul K. Rabbanee, Eunjung Kim, Megan Paull, Kirsten Holmes, Jo Anne Kestel

Research outputs 2022 to 2026

The purpose of this paper is to develop foundational propositions designed to reflect success factors in the recruitment and retention of volunteers for future longevity. Using insights gathered from three universities' experiences of student volunteering during COVID-19, plus capturing the experiences of volunteer involving organizations, we draw on existing theories, as well as service ecosystem literature, to identify critical emerging trends. We argue that conceptualizing volunteer pathways as a set of linear, sequential stages linked to a single volunteering experience does not adequately capture the complexity of the volunteer ecosystem, including the dynamic inter-relationships among actors and the multiple roles …

Challenging The Monopoly Giant: Market Challenger Premium As Competitive Advantages, Cheuk Hang Au, Chih Yuan Chou

Research outputs 2022 to 2026

Market challengers frequently disrupt established incumbents with innovative ideas or novel business models. Yet, they frequently face high entry barriers and the entrenched power of incumbents. Even when challengers provide products or services better aligned with the market, competing effectively can remain difficult, particularly in monopoly-dominated sectors. This paper presents a case study of ViuTV entering Hong Kong’s monopoly-led free-to-air TV market. We identify IFH (innovation, freshness, hope) strategies for challengers to gain competitive advantage, leading to the emergence of a “market challenger premium” as a unique competitive edge. We also examine the role of customer cognitive biases and the …

Ethical Dilemmas And Paradoxical Tensions In Decision-Making: Investigating Leadership Perspectives In Private And Public Sector Organisations, Gabriel Eweje, Aymen Sajjad, Shobod Deba Nath, Prince Amoah

Research outputs 2022 to 2026

Leaders are increasingly confronted with growing complexity in organisational decision-making, particularly when navigating ethical dilemmas, managing inherent tensions, and reconciling conflicting stakeholder interests. This complexity highlights the need to examine leadership practices in diverse institutional settings. While effective decision-making requires a holistic response to the underlying situation, the ethical and value-driven dimensions of the process are often overlooked in the emerging literature. To address this gap, we examined how and why senior leaders in public and private sector organisations experience and navigate paradoxical ethical tensions between personal and organisational values. Drawing on in-depth interviews with 24 senior organisational leaders (e.g. …

Leading With Purpose: Uncovering The Impact Of Inclusive Leadership And Meaningful Work On Work Passion, Azadeh Shafaei, Mehran Nejati

Research outputs 2022 to 2026

Work passion is a critical driver of employee wellbeing, engagement, and performance; however, organisations often struggle to cultivate it effectively. Understanding what fosters work passion is essential because it not only deepens insight into employee motivation but also enables organisations to enhance passion and its positive outcomes. Despite growing interest, research has primarily focused on individual traits, leaving the role of organisational and leadership factors under-explored. To bridge this gap, we extend the Employee Work Passion Appraisal (EWPA) framework by examining how inclusive leadership and meaningful work influence employees’ work passion and whether the psychological authenticity climate mediates these relationships. …

Optimizing Subgroup Selection In Petrochemical Industries: A Robust Data Envelopment Analysis Approach For Uncertainty Management, Sadegh Niroomand, Hilda Saleh, Morteza Shafiee, Dragan Pamucar, Ali Mahmoodirad

Research outputs 2022 to 2026

This study addresses the critical challenge faced by organizations in selecting an optimal subgroup of decision-making units (DMUs). Such a selection procedure can significantly influence efficiency, profitability, and strategic development. Recognizing the limitations of existing methods in handling inexact data and incorporating managerial preferences, this study proposes a novel framework that integrates data envelopment analysis (DEA) with binary linear programming models. The model applies belief-degree–based representations of uncertainty to capture imprecise inputs and outputs. For this model, two solution approaches—namely, chance-constrained programming and expected value approaches—were developed. These approaches are suitable for real-world applications using standard optimization software. The effectiveness …

Role Of Ethical Principles And Ai Characteristics In Shaping Generative Ai Use In Higher Education And Its Impact On Academic Performance, Mostafa Al-Emran, Mohammed A. Al-Sharafi, Behzad Foroughi, Noor Al-Qaysi, Nelson K.Y. Leung, Zaher Mundher Yaseen, Nor’Ashikin Ali

Research outputs 2022 to 2026

The rapid integration of Generative AI in higher education has transformed teaching and learning, yet limited research explores the factors driving its adoption and impact on academic performance. This study addresses the gap in understanding how ethical principles (fairness, accountability, transparency, accuracy, autonomy) and AI characteristics (perceived anthropomorphism, perceived intelligence) influence students’ use of Generative AI tools and their subsequent academic outcomes. The research aims to develop and test a theoretical model that integrates these factors to explain Generative AI adoption and its effect on perceived academic performance among university students. Data were collected through surveys from 318 students and …

Service Failures Under The Influence Of Ideological Polarization, Cheuk Hang Au

Research outputs 2022 to 2026

In an era of heightened ideological polarization, characterized by intense divisions in political and social beliefs, both political and business environments face unprecedented challenges. Socio-political risks, historically explored in strategic management, have gained renewed significance as polarization amplifies their impact on business operations and consumer behavior. This paper examines Cathay Pacific as a case study to investigate how ideological polarization influences consumer reactions to service failures and controversies. Using the Belief-Action-Outcomes (BAO) framework, we analyze the interplay between polarization-driven beliefs and anti-brand actions during periods of heightened political tension in Hong Kong. Our findings offer critical insights into the role …

The Challenges Of International Travel Insurance For Leisure Travellers With Pre-Existing Mental Health Conditions, Alison Mcintosh, Gregory Willson, Dhananjana Madushani Morayes Gajaweera Marthinna Moraslage

Research outputs 2022 to 2026

International leisure travel is deemed therapeutic for reducing stress and improving mental health and wellbeing, although unfamiliar environments can exacerbate pre-existing mental health conditions. Travel insurance plays a crucial role in mitigating risks for travellers. There is a lack of critical evaluation regarding how insurers assess risk, determine coverage eligibility and communicate exclusions. International travel insurance policies may contain restrictive clauses, ambiguous wording and outright exclusions that may disproportionately disadvantage travellers with pre-existing conditions, including mental health conditions. This paper evaluates whether New Zealand’s international travel insurance policies adequately accommodate travellers with pre-existing mental health conditions. Analysis of 23 international …

The Justice–Empowerment Nexus: Pathways To Inclusive And Sustainable Tourism Development, Raymond Rastegar, Siamak Seyfi, Mostafa Rassolimanesh

Research outputs 2022 to 2026

As the pursuit of sustainability increasingly calls for social inclusion and equity, this study examines how social justice shapes community empowerment in tourism destinations. Although justice is central to sustainable development discourse, limited empirical understanding exists of how its dimensions collectively influence empowerment. Focusing on the tourism across three major tourism destinations, Australia, the UK, and the USA, the research examines the relationships between recognition, procedural, and distributive justice and different dimensions of community empowerment including psychological, social, economic and political empowerment. Utilizing a quantitative approach and guided by equity and social justice theories, the study employs partial least squares …

Tourism Low-Carbon Decision-Making Through The Avoid–Shift–Improve Framework, Pezhman Hatamifar, Arghavan Hadinejad, Jalayer Khalilzadeh, Kourosh Esfandiar, S. Mostafa Rasoolimanesh

Research outputs 2022 to 2026

Using the Avoid–Shift–Improve framework, this study examines how demographic factors and psychological, behavioral, and attitudinal drivers are associated with tourists’ low-carbon decision-making across mobility, consumption, and accommodation. Survey data were collected from 416 young Finnish travelers, and analyzed using correlation tests, repeated-measures ANOVA, and cluster segmentation to examine cross-domain and cross-strategy variation. Findings show that demographic factors have limited influence, whereas psychological, behavioral, and attitudinal drivers motivate sustainable choices. Shift dominant mobility decision-making, Avoid emergence in consumption, and Improve are most common in accommodation. Three adopter groups are identified as strong, moderate, and weak, reflecting different levels of engagement. Theoretically, …