Business Commons^™

Motivated To Serve: An Empirical Examination Of Motivation And Consequences In The Public And Nonprofit Organizations, Sung Min Park, Jessica Word

Public Policy and Leadership Faculty Publications

This article draws upon a sample of nonprofit and state government managers to examine the role that service motivation plays in both sectors. The research addressed three main questions: 1) what are the main motivational types and constructs of managers in the public and nonprofit sectors? 2) what differences exist between these sectors in terms of level of motivation? And 3) what are the long-term and short-term consequences of different types of motivation? Our findings suggest that in many ways public and nonprofit managers are similar in terms of the importance of intrinsic versus extrinsic rewards. Public and nonprofit managers …

The Financial Performance Of Two Singapore Boutique Hotels: A Comparative Analysis, Kah Seng Fong

UNLV Theses, Dissertations, Professional Papers, and Capstones

During the decades when business and international travel expanded, the leading hotels began to set typical formats for their room layouts and décor, their restaurants, and their related services. For example, everyone recognizes that successive corporate decision-makers in hotels like Starwood, Hyatt, and Marriott converted their individual properties so each looked and acted like the others. Part of the motivation toward standardization was intended to comfort the traveler who then could depend on the expected quality no matter where the hotel was located.

Nation Branding: A Case Study Of Singapore, F. Woo Yee

UNLV Theses, Dissertations, Professional Papers, and Capstones

Nation branding, or country branding is a relatively new concept. The purpose of this paper is to develop a case study of Singapore as a nation brand. It will first review the conceptual foundation of nation branding and study nation branding application. This study will use the case study approach to gain insight into nation branding concept and inspect Singapore as a nation within the parameters of nation branding. The specific objectives of this paper are to first review the conceptual and theoretical foundation of nation branding by leading researchers in the marketing field; second, to examine and define nation …

The Swedish Casino Model: A Comparative Study Of Casino Gaming Models, Daniel Sahlin

UNLV Theses, Dissertations, Professional Papers, and Capstones

This comparative study addresses the different gaming regulations that exist around the world. The study involves seven different countries, with its center of attention on the Swedish Casino Model which is owned and operated by the Swedish Government. The study of the Casino Models that originate from each country’s gaming legislation and the influence they have worldwide, as well as how and why new Casino Gaming models are developed. Lastly, a discussion is presented on how different Casino Models can have an effect upon each other and how the Sweden Casino Model may or may not effect other nations.

The Relationship Between Destination Personality, Self-Congruity, And Behavioral Intentions, Ahmet Usakli

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this research was to investigate the perceived destination personality of Las Vegas and to examine the relationships among destination personality, self-congruity, and tourist's behavioral intentions. A convenience sample of 382 visitors to Las Vegas was surveyed and 368 usable questionnaires were analyzed. The findings of the study indicate that tourists ascribe personality characteristics to destinations and perceived destination personality of Las Vegas is five dimensional: vibrancy, sophistication, competence, contemporary, and sincerity. These dimensions have a positive influence on intention to return and intention to recommend. The study also supports the self-congruity theory within the context of tourism …

Decentralizing Police Detectives: Increasing Efficiency Of Property Crime Investigations, Jon M. Zeh

UNLV Theses, Dissertations, Professional Papers, and Capstones

Beginning in November, 2007, the Las Vegas Metropolitan Police Department implemented organizational changes to the Financial/Property Crimes Bureau by decentralizing all property crime detectives. Although no previous research was found on the decentralization of police detectives specifically, there is existing research on similar concepts that suggest at least two benefits of decentralizing police detectives: improved communication with patrol officers and increased efficiency of investigations. With these benefits in mind, the current study examines the following hypotheses: hypothesis 1: decentralizing property crime detectives will lead to improved quality of communication between property crime detectives and patrol officers; hypothesis 2: decentralizing property …

Going Green In The Hospitality Industry, Christina Wilson Micioni

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this research is to examine whether a hotel’s greening efforts are a reason why everyday guests or hospitality professionals choose a hotel. Do meeting planners and business travelers expect certain things while staying at a hotel? Do the personal greening activities of a guest affect their hotel stay? This will also include the housekeeping needs of the guests and why they choose the hotel. The objective of the research will be to discover whether there is guest data to support the need for hotels to become green establishments.

Employee Orientation: Exploring Blended Learning Strategies To Improve Learner Outcomes And Meet Organizational Goals, Paul Washington

UNLV Theses, Dissertations, Professional Papers, and Capstones

The problem of effective, efficient and pragmatic solutions involving employee training are compounded when geographic logistics become an issue as organizations grow. Organizations must ensure financial and human resources are allocated to develop the highest impact training strategies at the lowest cost. Training in employee orientation was chosen as a logical starting point to re-think current training models to improve learner outcomes and achieve corporate initiatives. Thus, research involved literature review of basic concepts of learning theories and the integration of theory with pedagogical methods and technological delivery media. The result was a conceptual blended learning model reducing current training …

Leadership Skills And Challenges In Hospitality Management Education, Valentini Kalargyrou

UNLV Theses, Dissertations, Professional Papers, and Capstones

Leaders in hospitality management education face diverse challenges in today's competitive and changing environment. Evolving demands from superiors, financial challenges, and faculty and students increasing demands, create a turbulent environment in which administrators must thrive. One of the keys in being effective leaders is the application of the necessary leadership skills.

The Relationship Between Benefit Satisfaction And Intent To Leave: A Study Of Finance Departments In Las Vegas, Jung-In Bae

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study was conducted to examine the relationship between benefit satisfaction and intent to leave among employees who work in finance departments in Las Vegas hotels.

Employee benefits have generally been assumed to be an effective way to attract and retain employees; in fact, 70% of 45 U.S. companies include the benefit packages in their retention strategies. That idea that competitive benefits packages can help firms to win the retention war is widely accepted.

The results of the study indicate that benefit satisfaction was significantly related to intent to leave; those who were satisfied with benefits were less likely to …

Perceptions Of Employers Toward Hiring Graduates With Online Degrees, Leisa Dione Thompson

UNLV Theses, Dissertations, Professional Papers, and Capstones

Since the late 1990s, online education programs for academic credit have emerged in colleges and universities across the country at an astonishing rate. Enrollment in online courses and online degree programs has grown dramatically. Online education is in high demand because it allows individuals to pursue an education while maintaining their full-time jobs and commitments to their families. However, the employability of a graduate with an online degree has not kept pace with the growth of this delivery method. This study was an attempt to explore the workforce sentiments concerning employment of college graduates obtaining a degree completed through online …

The Impact Of The 2007 Oklahoma Immigration Reform Act On Labor Costs In The Restaurant Industry, Xun Zhou

UNLV Theses, Dissertations, Professional Papers, and Capstones

Restaurant industry is becoming the largest employer of immigrants in the United States, immigration policies are fundamental to the success of the restaurant industry, as entrepreneurs, as customers, and as workers. Therefore, this paper attempts to investigate current issues regarding the unauthorized labor force in the hospitality industry. In particular, this study will try to discover and explore the difference in labor costs in the restaurant industry before and after the newest immigration reform act enacted in Oklahoma. In addition, this paper will also provide suggestions for future researchers in this research field.

Maximizing Cash Flows In Integrated Resorts: An Exploratory Study Of The Highest And Best Use Of Available Space, Denise Négrel

UNLV Theses, Dissertations, Professional Papers, and Capstones

Through the analysis of the available literature, this exploratory study focuses on the concepts of direct and indirect contribution of amenities to the financial results of Integrated Resorts. In addition, the paper reviews the retail definition of highest and best use and evaluates its possible applications to the hospitality industry. Even if limited in number, studies in the field show that, with the appropriate statistical models, it is possible to estimate the indirect financial contribution of specific amenities to the profitability of Integrated Resorts. Moreover, an unprofitable amenity can justify its presence in an Integrated Resort only by indirectly contributing …

Comparing Lodging Reits Using Dupont Analysis: Evaluating Shareholder Equity, John Richard Kane Pellika

UNLV Theses, Dissertations, Professional Papers, and Capstones

This research paper compares lodging REITs using DuPont analysis. The study examined United States publicly traded lodging REITs’ balance sheets, income statements, and cash flow statements between the quarterly periods of 12/31/1997 to 12/31/2005. Lodging REITs have to adhere to the REIT status guidelines, 90 percent of their taxable income must be distributed as dividends to shareholders and at least 75 percent of their income must come from real estate. Lodging REITs do not have government requirements on how a firm must efficiently manage its operations through financial leverage. The results indicate that there is a disparity between individual lodging …

An Examination Of Female Poker Players, Di Ma

UNLV Theses, Dissertations, Professional Papers, and Capstones

MSN Encarta defines gambling as the wager “of money or other items of value on an uncertain event, dependent either wholly or in part on chance.” The major types of gambling are lotteries, sports betting including horse racing, and casino games including slot machines and table games (2007). A look at PokerUK.com’s Famous Gamblers of the 18th century to present shows thirteen men and zero women (2007). This gender division has experienced a recent change. In 1999, CNN.com reported that women who gambled increased 20% between 1994 and 1998. This figure doubled the percentage growth for male gamblers. The e-Commerce …

An Examination Of The Non-Gaming Nightlife Entertainment Sector Of Las Vegas Resort-Casinos, Jennifer Miyakubo

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper provides an overview of the non-gaming nightlife entertainment sector of Las Vegas resort-casinos. Three qualitative interviews with executives of The Mandalay Bay Resort & Casino, The Monte Carlo Las Vegas Resort and Casino, and The Mirage Las Vegas were conducted to examine their perceptions and needs in the industry. This paper examines the impact the current economic recession is having on the Las Vegas nightlife and also reveals what types of questions resort-casino operators want to know about their customer. This exploratory research is a useful preliminary step that helps ensure that a more rigorous, more conclusive future …

Case Study: Feasibility Analysis Of Renewable Energy Supply Systems In A Small Grid Connected Resort, Jody Robins

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper presents a case study on the feasibility of a small grid connected resort in the marine west coast climate of Canada to implement a renewable energy supply system. The current industry conditions of three renewable energy systems are explored including small and large wind energy conversion systems, solar photovoltaic cell systems, and energy cell systems. Furthermore, these three systems are evaluated using the power load, wind, and solar radiation information from a specific resort. The renewable energy source assessment and optimization software HOMER (National Renewable Energy Laboratory, US) is used to evaluate the costs and benefits of each …

A Choice Model Approach To Business And Leisure Traveler's Preferences For Green Hotel Attributes, Michelle Millar

UNLV Theses, Dissertations, Professional Papers, and Capstones

There has been an increase in environmental concern by travelers in the United States (U. S.). As a result, hospitality companies are taking note and have begun to incorporate environmentally friendly or green practices into their operations. What remains relatively unclear, though, is if the increase in environmental consciousness has translated into a demand for environmentally friendly tourism products, such as hotels. There are a few studies related to the demand for environmentally friendly hotel attributes, but none of them have looked at a bundle of environmentally friendly attributes and how customers would react to a hotel room incorporating not …

An Examination Of Sport Identity Amongst Youth Soccer Participants And The Implications For Mls Marketing, Emmanuel Ayim

UNLV Theses, Dissertations, Professional Papers, and Capstones

Up to this point, numerous studies have been done on sport consumption behavior among spectators. However, few studies have been done on participant consumption behavior and no research has focused on soccer participant identity. The purpose of this study is to examine soccer identity among youth soccer players, including their level of identity as a soccer participant, soccer spectator and fan. Additionally, identity development of youth soccer participants relative to MLS marketing efforts of soccer was investigated.

Sport is intimately intertwined with the American lifestyle. Experts conservatively estimate sport as an over 400 billion dollar industry. This places the sport …

Recession And Its Affect On The Las Vegas Hospitality Industry, William Provance

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this paper is to analyze the recession which began in 2007, and to study its causes, effects, and some attempted solutions through data analysis, academic literature review, public financial reporting, stock information and other news sources. Two major strip companies will be researched; Las Vegas Sands and MGM Grand, as well as a local’s company; Station Casinos. This information will be presented in a case study format that will be available as a learning tool for future hospitality leaders.

Premier, Gian Galassi, Robyn Campbell-Ouchida, Judy A. Nagai, David Schwartz, Jeff L. Voyles

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

Legal Regulations Of Tip Pooling And Tip Sharing In The United States Hospitality Industry, Rebecca Ahmed

UNLV Theses, Dissertations, Professional Papers, and Capstones

Tip sharing and tip pooling are common practices within the hospitality industry, particularly in foodservice and in hotels. Several companies merely encourage these practices while others require participation. Not all of these companies comply with their state and federal labor laws. More and more cases have surfaced where employees are challenging the legality of tip pooling and tip sharing in the past few years. Some of those cases have resulted in significant losses to the employers. Starbucks, for example, has just been ordered to pay back $105 million to their baristas for violating California labor laws regulating tip pooling. Hospitality …

Exploring Marketing And Sales Opportunities: How Companies Reach Their Target Market Using Hospitality And Tourism Venues For Distribution Of The Product Or Services, Ricardo J. Rodriguez-Canales

UNLV Theses, Dissertations, Professional Papers, and Capstones

Many companies unrelated or semi-related to travel and tourism have found their niche within the hospitality and tourism industry. Companies who primarily focus on fashion, retail, weddings, outdoor adventure, real estate, sports and entertainment have successfully negotiated space to promote their products and services to hospitality and tourism clientele. This can be seen at the many resorts and casinos that have retail shops in their facilities as well as golf courses, restaurants and clubs that market directly to and make their profits from hospitality patrons. This complimentary mix makes up the diverse experience travelers encounter. To narrow the focus of …

Business Intelligence In Meeting Planning Software, Svetlana Staneva

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper is a content analysis of business intelligence functionality in major meeting planning software. The research explores products for list management work (primarily handling online registration), various products providing multi-level database support (registration, housing, event logistics), and others in the categories of attendee management and exhibition management. It presents an assessment of applications’ abilities to fulfill transactional recording needs as well as their extended capabilities to respond to analysis questions for strategic decision-making support.

Afternoon Concurrent Track 3: Green Curricula At Unlv, Thomas Jones, Ken Teeters, Barbara St. Pierre Schneider, Nancy Menzel, Lori Candela, Yu Xu, Sally Miller, Scott Nowicki

Education for a Global Future: 21st Century Challenges in Sustainability & Climate Change Education

AFTERNOON CONCURRENT TRACK 3: GREEN CURRICULA AT UNLV Moderator Carolyn Yucha Student Union Room 213 Tom Jones, Ken Teeters – Incorporating Sustainability into a Hospitality Management Curriculum Abstract: For the past 15 years, faculty members in the Harrah College of Hotel Administration who teach Facilities Management (HMD 395) have incorporated a sustainability management component in this required course. The concepts of sustainability and global climate change are introduced through readings and multi-media. The concept of Triple Bottom Line is presented and is applied to almost every component in the course. Students are assigned a variety of semester-long service-learning projects that …

Managing In A Time Of Crisis, Christine G. Springer

Public Policy and Leadership Faculty Publications

Some managers shine during a major crisis, while others don’t. As a strategic manager, one must follow a comprehensive protocol that includes the implementation of teams, systems and tools to respond to a crisis. It also requires having an action plan in place to react quickly, manage rumors and respond to victims and stakeholders sincerely while recovering from the crises’ impact. It starts with being willing to ask and answer important questions like: What is the worst that could happen? It then requires addressing how to plan for and avert crises by securing the workplace and the proper management of …

Walking Box Ranch Planning And Design Quarterly Progress Report: Period Ending April 10, 2009, Margaret N. Rees

Walking Box Ranch

• UNLV faculty and PLI scientists and interpreters participated in the 50% Design Concept Plan meeting, March 25-27 at UNLV-PLI and Walking Box Ranch (WBR), and provided comments toward proposed concepts for the museum and field, research, and training center at Walking Box Ranch.
• UNLV is continuing to work with the Architectural Resources Group (ARG) under our SAT grant, to complete Master and Preservation Plans that will guide the SNPLMA-funded museum and field station projects now underway.
• The National Historic Register nomination process, initiated under the SAT grant, was approved and WBR was placed on the NPS National Register of Historic …

Walking Box Ranch Planning And Design Quarterly Progress Report: Period Ending January 10, 2009, Margaret N. Rees

Walking Box Ranch

• Eight UNLV faculty and PLI interpreters participated in various components of the December 1- 4, 2008 kickoff Meeting that initiated UNLV’s involvement in the SNPLMA funded project to construct a museum and a field, research, and training center at Walking Box Ranch.
• UNLV is continuing to work with the Architectural Resources Group (ARG) under our SAT grant, to complete Master and Preservation Plans that will guide the SNPLMA-funded project that has just begun. The National Historic Register Nomination process is continuing under the SAT.
• Jean Cline met with members of UNLV’s upper administration to apprise them of the project and …

The Effects Of Gaming On Residential Real Estate Prices And Sales: A Case Study Of Las Vegas: 1990--2008, Christopher Alan Miller

UNLV Theses, Dissertations, Professional Papers, and Capstones

This dissertation empirically investigates the effects of the gaming industry on a local economy, specifically housing prices and sales in the city and surrounding areas of Las Vegas. This study explores many of the economic effects that Las Vegas' relatively unrestricted gaming industry has on surrounding home prices and sales and analyzes the specific forces and the issues they involve. As of this writing, little to no research has used seminal economic theories to analyze the effects of the performance of a locale's gaming industry on the surrounding residential real estate market. This study addresses this gap by examining the …

Las Vegas: The Perils Of Deception Fueled Growth, William J. Smith, Ahmad Safi

Public Policy and Leadership Faculty Publications

There are two types of deception – the deception of others and self-deception. Las Vegas thrives on both. Many would be aware of the importance of the first type of deception for the health of the Las Vegas economy, as they would for Macau, Monte Carlo, etc. Without the symbol of wealth to achieve elite global tourism status, and the ‘moth to the flame’ illusion of the likelihood of visitors to get ‘lucky’ and win great wealth, there would be no Las Vegas as it is known today. There is no other major reason to come to the city. There …