Open Access. Powered by Scholars. Published by Universities.®

Business Commons

Open Access. Powered by Scholars. Published by Universities.®

Sociology

Institution
Keyword
Publication Year
Publication
Publication Type
File Type

Articles 181 - 210 of 4026

Full-Text Articles in Business

Comparing Gen Z And Millennials’ Experience In Management Trainee Programs And Their Impact On Employee Retention, Jyro B. Triviño, Josh Aidan T. Cue, Liana Beatriz G. Lu, Margaret Louise E. Mil, Gabrielle Marie P. Tamayo, Elisha Ann G. Tan Nov 2025

Comparing Gen Z And Millennials’ Experience In Management Trainee Programs And Their Impact On Employee Retention, Jyro B. Triviño, Josh Aidan T. Cue, Liana Beatriz G. Lu, Margaret Louise E. Mil, Gabrielle Marie P. Tamayo, Elisha Ann G. Tan

Leadership and Strategy Faculty Publications

Understanding generational differences in engagement with Management Trainee (MT) programs is crucial for talent development, yet comparative studies linking these experiences to employee retention are limited. This study addressed this gap by investigating the distinct motivations and retention drivers of Filipino Gen Z and Millennial graduates from the MT program. Using a qualitative research design, in-depth interviews were conducted with six professionals (three Gen Z and three Millennials) who completed structured MT programs in Philippine-based organizations. The data were analyzed using a comparative thematic analysis framework adapted from Braun and Clark. Findings revealed key distinctions in motivations and retention drivers. …


At The Crossroads: Ryan Coogler’S Metaphysical Meditation On Blues Music’S Power Of Salvation And The Terror Of Racial Predation In “Sinners”, Terri Bowles Nov 2025

At The Crossroads: Ryan Coogler’S Metaphysical Meditation On Blues Music’S Power Of Salvation And The Terror Of Racial Predation In “Sinners”, Terri Bowles

Markets, Globalization & Development Review

In Sinners (2025), written and directed by Ryan Coogler, intercultural histories of music, religion and oral tradition inform a modern and complex horror tale confronting the terror of Jim Crow in the post–World War I Mississippi Delta. The film, starring frequent Coogler collaborator and muse Michael B. Jordan as twin war veterans out to reestablish their lives as juke joint owners, coalesces themes of economic repression, racial voyeurism, and secular and religious entanglements with cinematic horror allegories of objectification, consumption and possession. This review explores the film’s tense and violent examination of these themes and the lived and imagined spaces …


A Time Of Transition: Globally And At Mgdr, Nikhilesh Dholakia, Deniz Atik, Zeynep Ozdamar Ertekin, Delphine Godefroit-Winkel Nov 2025

A Time Of Transition: Globally And At Mgdr, Nikhilesh Dholakia, Deniz Atik, Zeynep Ozdamar Ertekin, Delphine Godefroit-Winkel

Markets, Globalization & Development Review

No abstract provided.


Analysing Visitor Perceptions Of Storytelling: The Eileen Gray Exhibition, National Museum Of Ireland, Dublin, Keeva Burns, Jacqui Doyle Oct 2025

Analysing Visitor Perceptions Of Storytelling: The Eileen Gray Exhibition, National Museum Of Ireland, Dublin, Keeva Burns, Jacqui Doyle

International Journal of Tour Guiding and Visitor Attraction Research

Eileen Gray is widely regarded as a pioneer of twentieth century interior and furniture design. An exhibition of her work is on display in the National Museum of Ireland, Collins Barracks, Dublin. This research aims to shed light on the perceptions and experiences of visitors to the museum. Specifically, the purpose of this study is to provide insights into the quality and standard of the museum storytelling in order to generate recommendations for the enhancement of the current visitor experience. A pragmatic approach is taken, utilising both quantitative and qualitative methods of surveys and participant observation. The findings reveal that …


Ijtgr Volume 4 & 5 Table Of Contents, Kevin A. Griffin, Luis Miguel Brito, Glen Farrugia Oct 2025

Ijtgr Volume 4 & 5 Table Of Contents, Kevin A. Griffin, Luis Miguel Brito, Glen Farrugia

International Journal of Tour Guiding and Visitor Attraction Research

Table of contents for Volume 4 & 5 of the International Journal of Tour Guiding and Visitor Attraction Research


Latino Or Hispanic-Owned Businesses In The Mountain West, 2017-2022, Anthony Arroyo, Cason Noll, Caitlin J. Saladino, William E. Brown Jr. Oct 2025

Latino Or Hispanic-Owned Businesses In The Mountain West, 2017-2022, Anthony Arroyo, Cason Noll, Caitlin J. Saladino, William E. Brown Jr.

Economic Development & Workforce

This fact sheet examines the growth of Latino or Hispanic-owned businesses in the largest metropolitan areas in the Mountain West between 2017 and 2022. The data are derived from the Brookings Institution’s “Charting the surge in Latino or Hispanic-owned businesses in the US” report, which highlights data on Latino or Hispanic-owned businesses in metropolitan and micropolitan areas across all 50 U.S. states and the District of Columbia. This fact sheet focuses on data for the following metropolitan areas in the Mountain West: Phoenix-Mesa-Chandler, AZ; Denver-Aurora-Centennial, CO; Las Vegas-Henderson-North Las Vegas, NV; Albuquerque, NM; and Salt Lake City-Murray, UT.


Native American Tribes And Federal Grant Funding In The Mountain West, Fy2023-2025, Isabelle G. Graham, Maisoon Faris, Dre Boyd-Weatherly, Olivia K. Cheche, William E. Brown Jr. Oct 2025

Native American Tribes And Federal Grant Funding In The Mountain West, Fy2023-2025, Isabelle G. Graham, Maisoon Faris, Dre Boyd-Weatherly, Olivia K. Cheche, William E. Brown Jr.

Elections & Governance

This fact sheet presents state-level data on the impact of a federal government-wide funding freeze affecting Native American Tribes, focusing on the Mountain West states of Arizona, Colorado, Nevada, New Mexico, and Utah. The data are derived from the Brookings Institution’s “A federal grant freeze could disrupt over $24 billion to Native American communities and undermine US obligations to Tribes” brief, which reports data from USAspending. The original report provides data on the federal government’s obligations, outlays, and remaining balances owed to Native American Tribes for all 50 U.S. states and the District of Columbia.


Realidades De Las Organizaciones De La Sociedad Civil En México: Índice De Fomento A Las Actividades De Las Osc, Pablo Armando González Ulloa Aguirre Sep 2025

Realidades De Las Organizaciones De La Sociedad Civil En México: Índice De Fomento A Las Actividades De Las Osc, Pablo Armando González Ulloa Aguirre

Journal of Nonprofit Innovation

Este artículo presenta los hallazgos derivados de la construcción de un Índice que evalúa el estado del fomento de las Organizaciones de la Sociedad Civil (OSC) en las 32 entidades federativas de México durante el año 2021. También describe los criterios considerados en la construcción del Índice y los resultados obtenidos en cada una de sus dimensiones. El Índice proporciona una perspectiva integral y multidimensional sobre el estudio del fomento a las OSC, analizando las dimensiones legal, institucional y programática con el objetivo de comparar los avances y los retrocesos en este ámbito. Al hacerlo, ofrece una oportunidad para mejorar …


Research Summaries - Research For Practice: Joni September 2025 Issue, Erica Jensen, Emma Indart, Emilyn Watkins, Faith Manchester Sep 2025

Research Summaries - Research For Practice: Joni September 2025 Issue, Erica Jensen, Emma Indart, Emilyn Watkins, Faith Manchester

Journal of Nonprofit Innovation

No abstract provided.


Navigating Leadership: A Qualitative Exploration Of Challenges And Coping Strategies For Women In Sport Management Education, Rachel Silverman, Shanon Kempt, Nita Unruh Sep 2025

Navigating Leadership: A Qualitative Exploration Of Challenges And Coping Strategies For Women In Sport Management Education, Rachel Silverman, Shanon Kempt, Nita Unruh

The COSMA Journal

Abstract

Women remain significantly underrepresented in senior leadership roles in higher education, a disparity that is particularly pronounced in male-dominated disciplines, such as sport management (Chance, 2023; Lozano et al., 2023). This qualitative study examines the challenges faced by women in leadership positions within sport management education and the strategies they employ to overcome these barriers. Thirteen semi-structured interviews were conducted with biological females holding leadership roles at both teaching- and research-focused institutions. Participants ranged in age from 32 to 74 and had between one and twenty-four years of leadership experience. Using thematic analysis, key challenges identified included male-dominated work …


Program Evaluation: Best Practices And Examples For Nonprofits, Erica Bassett, Faith M. Manchester Sep 2025

Program Evaluation: Best Practices And Examples For Nonprofits, Erica Bassett, Faith M. Manchester

Journal of Nonprofit Innovation

No abstract provided.


Mapping Nonprofit Data Accessibility In Latin American Countries: Early Insights From An Exploratory Comparative Study, Angie Holzer, Tania Hernandez, Ted Gray Barnes Jr, Noah Ellis, Sumasri Jasti, Hannah Chu, Nithin Kumar, Evan Campione, Louis Ye, Quoc Thai Dinh Sep 2025

Mapping Nonprofit Data Accessibility In Latin American Countries: Early Insights From An Exploratory Comparative Study, Angie Holzer, Tania Hernandez, Ted Gray Barnes Jr, Noah Ellis, Sumasri Jasti, Hannah Chu, Nithin Kumar, Evan Campione, Louis Ye, Quoc Thai Dinh

Journal of Nonprofit Innovation

This paper presents findings from a global study of nonprofit data accessibility, focusing on Mexico and other Latin American countries. The analysis explores whether nonprofit databases exist, who operates them, what accessibility barriers are present, what requirements nonprofits must meet to register, and what registration costs they face. Using an exploratory comparative design, the study highlights both cross-country similarities and differences while situating nonprofit data systems within broader theories of transparency, accountability, and open-data governance.

Early insights reveal that about 70% of countries in Latin America maintain nonprofit registries, yet accessibility, usability, requirements, and costs vary widely. Registration processes range …


Realities Of Mexican Civil Society Organizations: Index For The Promotion Of Activities Of Civil Society Organizations, Pablo Armando Gonzalez Ulloa Aguirre Sep 2025

Realities Of Mexican Civil Society Organizations: Index For The Promotion Of Activities Of Civil Society Organizations, Pablo Armando Gonzalez Ulloa Aguirre

Journal of Nonprofit Innovation

This article presents the findings derived from the construction of an Index that evaluates the state of promotion of Civil Society Organizations (CSOs) across Mexico’s 32 federal entities during the year 2021. It also outlines the criteria considered in building the Index and the results obtained in each of its dimensions. The Index provides a comprehensive and multidimensional perspective on the study of CSO promotion, analyzing legal, institutional, and programmatic dimensions with the aim of comparing progress and setbacks in this area. In doing so, it offers an opportunity to improve certain aspects as more data is generated and made …


Tendiendo Puentes La Teoría Y La Práctica: La Visión Y El Plan De Acción Del Grupo De Afinidad De Investigación Para La Práctica De La Istr, Angie Holzer, Christopher Dayson, Dana Doan, Patricia Quinn, Michele Fugiel Gartner, Tayyeb Hadi, Carissa Van Den Berk-Clark, Ana Maria Sanchez, Farouq Aliyu Muhammad, Romina Farias, Christopher Einolf Sep 2025

Tendiendo Puentes La Teoría Y La Práctica: La Visión Y El Plan De Acción Del Grupo De Afinidad De Investigación Para La Práctica De La Istr, Angie Holzer, Christopher Dayson, Dana Doan, Patricia Quinn, Michele Fugiel Gartner, Tayyeb Hadi, Carissa Van Den Berk-Clark, Ana Maria Sanchez, Farouq Aliyu Muhammad, Romina Farias, Christopher Einolf

Journal of Nonprofit Innovation

Sociedad Internacional para la Investigación del Tercer Sector Grupo de Afinidad de Investigación para la Práctica (ISTR/R4P)


Transparencia, Confianza Y Asociaciones: Fortaleciendo La Colaboración A Través De Datos Y Rendición De Cuentas, Sujeeth Reddy Sithagari, Angie Holzer Sep 2025

Transparencia, Confianza Y Asociaciones: Fortaleciendo La Colaboración A Través De Datos Y Rendición De Cuentas, Sujeeth Reddy Sithagari, Angie Holzer

Journal of Nonprofit Innovation

Este artículo explora cómo la transparencia influye en la confianza y fortalece las asociaciones dentro de organizaciones sin fines de lucro y de desarrollo internacional. A partir de una revisión bibliográfica estructurada de artículos revisados por pares, tesis e iniciativas globales, como la Iniciativa Internacional para la Transparencia de la Ayuda (International Aid Transparency Initiative, IATI), este artículo destaca el papel fundamental de la comunicación transparente en la creación de confianza de las partes interesadas. Los resultados indican que, si bien muchas ONG recopilan datos sobre su desempeño y sus finanzas, pocas los utilizan de manera sistemática para elaborar informes …


Nonprofit Spotlight: Rising Violet, Angie Holzer, Tiffany Sowby Sep 2025

Nonprofit Spotlight: Rising Violet, Angie Holzer, Tiffany Sowby

Journal of Nonprofit Innovation

No abstract provided.


How Civil Society Organizations Build Resilience In The Face Of Financial And Political Pressures: Lessons From Czechia, Hungary, And Bulgaria, Merrill Sovner Sep 2025

How Civil Society Organizations Build Resilience In The Face Of Financial And Political Pressures: Lessons From Czechia, Hungary, And Bulgaria, Merrill Sovner

Journal of Nonprofit Innovation

How are some civil society organizations (CSOs) able to pivot and innovate in the face of political hostility and funding withdrawal, while others shrink or become inactive? It posits that it’s not just the external environment, funding, or degree of political pressure, but attributes intrinsic to each CSO that narrows the range of possible responses. It is based on sample of CSOs in Czechia, Hungary and Bulgaria that faced political pressures and funding withdrawal between 2010 and 2019. CSOs responded in three ways: reduced staff and expenditures, replaced lost funding while operating in a similar way, or reframed their work, …


Transparency, Trust, And Partnerships: Strengthening Nonprofit Collaboration Through Data And Accountability (Hindi Version), Sujeeth Reddy Sithagari, Angie Holzer Sep 2025

Transparency, Trust, And Partnerships: Strengthening Nonprofit Collaboration Through Data And Accountability (Hindi Version), Sujeeth Reddy Sithagari, Angie Holzer

Journal of Nonprofit Innovation

I


Bridging Research And Practice: Advancing Pracademic And Applied Research In The Social Sector, Emma Indart, Emilyn Watkins Sep 2025

Bridging Research And Practice: Advancing Pracademic And Applied Research In The Social Sector, Emma Indart, Emilyn Watkins

Journal of Nonprofit Innovation

For many nonprofits around the world, accessing relevant research, data, and strategies to drive change can be a barrier to success. This gap between nonprofit practitioners and researchers is compounded by the high cost of academic articles, the limited availability of non-English publications, and the lack of practical tools to translate research into actionable strategies.

This paper examines the intersection of research for practice, applied research, and “pracademic” scholarship, highlighting how these approaches can expand the capacity of nonprofit professionals to create meaningful change in their communities. Furthermore, bridging the divide between research and practice has the potential to help …


The Inaccessibility Of Nonprofit Organizations Data In Sub-Saharan Africa, Barnabas Suva, Robert Bhero Sep 2025

The Inaccessibility Of Nonprofit Organizations Data In Sub-Saharan Africa, Barnabas Suva, Robert Bhero

Journal of Nonprofit Innovation

This article presents initial findings from a research study on nonprofit data across countries, focusing on the accessibility of nonprofit organizations in 49 countries in Sub-Saharan Africa, following thorough research of accessibility data from nonprofit organizations, regulatory bodies, and nonprofit websites. Only 12% of countries maintain a functional public nonprofit organization database, and even fewer provide detailed, searchable registries. While 94% of countries legally grant nonprofit organizations tax exemption, mandatory reporting obligations are often not paired with public access, thereby weakening accountability. These findings situate data inaccessibility as an agency problem where principals (donors, policymakers, communities) lack sufficient information to …


Special Edition: Full Issue - Research For Practice, September 2025, Angie Holzer, Erica Bassett Sep 2025

Special Edition: Full Issue - Research For Practice, September 2025, Angie Holzer, Erica Bassett

Journal of Nonprofit Innovation

No abstract provided.


Transparency, Trust, And Partnerships: Strengthening Nonprofit Collaboration Through Data And Accountability, Sujeeth Reddy Sithagari, Angie Holzer Sep 2025

Transparency, Trust, And Partnerships: Strengthening Nonprofit Collaboration Through Data And Accountability, Sujeeth Reddy Sithagari, Angie Holzer

Journal of Nonprofit Innovation

This paper explores how transparency influences trust and strengthens partnerships within nonprofit and international development organizations. Drawing from a structured literature review of peer-reviewed articles, doctoral dissertations, and global initiatives such as the International Aid Transparency Initiative (IATI), this article highlights the critical role of transparent communication in building stakeholder confidence. The findings indicate that while many NGOs collect performance and financial data, few use it consistently to inform external reporting or internal learning. Trust is found to be highly context-specific, shaped not only by data sharing but also by leadership humility, community engagement, and ethical governance. The study …


Mapeo De La Accesibilidad De Datos De Organizaciones No Lucrativas En Países De América Latina: Primeras Perspectivas De Un Estudio Comparativo Exploratorio, Angie Holzer, Tania Hernandez, Ted Gray Barnes Jr, Noah Ellis, Sumasri Jasti, Hannah Chu, Evan Campione, Louis Ye, Nithin Kumar, Quoc Thai Dinh Sep 2025

Mapeo De La Accesibilidad De Datos De Organizaciones No Lucrativas En Países De América Latina: Primeras Perspectivas De Un Estudio Comparativo Exploratorio, Angie Holzer, Tania Hernandez, Ted Gray Barnes Jr, Noah Ellis, Sumasri Jasti, Hannah Chu, Evan Campione, Louis Ye, Nithin Kumar, Quoc Thai Dinh

Journal of Nonprofit Innovation

Este artículo presenta los hallazgos de un estudio global sobre la accesibilidad de datos de organizaciones no lucrativas, centrado en México y en otros países de América Latina. El análisis explora si existen bases de datos de organizaciones no lucrativas, quién las opera, qué barreras de accesibilidad están presentes, qué requisitos deben cumplir las organizaciones no lucrativas para registrarse, y qué costos de registro enfrentan. Utilizando un diseño comparativo exploratorio, el estudio destaca tanto las similitudes como las diferencias entre países, situando los sistemas de datos de organizaciones no lucrativas dentro de teorías más amplias de transparencia, rendición de cuentas …


Bridging Theory And Practice: The Vision And Action Plan Of The Istr Research For Practice Affinity Group, Angie Holzer, Christopher Dayson, Dana Doan, Patricia Quinn, Tayyeb Hadi, Michele Fugiel Gartner, Carissa Van Den Berk-Clark, Ana María Sánchez, Farouq Aliyu Muhammad, Romina Farías, Christopher Einolf Sep 2025

Bridging Theory And Practice: The Vision And Action Plan Of The Istr Research For Practice Affinity Group, Angie Holzer, Christopher Dayson, Dana Doan, Patricia Quinn, Tayyeb Hadi, Michele Fugiel Gartner, Carissa Van Den Berk-Clark, Ana María Sánchez, Farouq Aliyu Muhammad, Romina Farías, Christopher Einolf

Journal of Nonprofit Innovation

This article presents the strategic vision and comprehensive action plan of the International Society for Third Sector Research (ISTR) Research for Practice (R4P) Affinity Group, established to address the persistent gap between academic research and nonprofit practice in the third sector. Recognizing that practitioners are primarily focused on action and problem-solving while academics concentrate on knowledge accumulation and theory building, the R4P initiative creates a systematic framework for enhanced collaboration to maximize societal impact and advance evidence-informed practice. The R4P model employs a multi-dimensional approach through seven specialized sub-committees—Advocacy, Education & Training, Practitioner Engagement & Matchmaking, Research Accessibility and Sharing, …


Defining Marketing In The Digital Age: An Opportunity To Advance Marketing Thought And Practice, Norman Mafuratidze, Marius Wait, Ilse Struweg Sep 2025

Defining Marketing In The Digital Age: An Opportunity To Advance Marketing Thought And Practice, Norman Mafuratidze, Marius Wait, Ilse Struweg

The Qualitative Report

Our study consolidates and refines diverse marketing definitions that have emerged over six decades to formulate a contemporary definition encapsulating the discipline’s current practices and theoretical advancements. We investigate how diverse conceptualizations of marketing can be synthesized into a modern definition that accurately reflects current practices and theoretical advancements while providing practical guidance. Using qualitative document analysis methodology, we conducted first- and second-cycle coding on existing marketing definitions from academic literature and industry publications, identifying recurring themes through thematic analysis. Our findings reveal that marketing can be effectively conceptualized through the DIVE framework (Dynamism, Interconnectivity, Value co-creation, and Exchange), positioning …


Industries, Self-Rated Health, And Status Characteristics: An Exploration Of Health In Industries At The Intersection Of Race/Ethnicity, Gender, And Disability, Emmanuel Legarreta Sep 2025

Industries, Self-Rated Health, And Status Characteristics: An Exploration Of Health In Industries At The Intersection Of Race/Ethnicity, Gender, And Disability, Emmanuel Legarreta

Dissertations and Theses

While industries, occupations, and health outcomes have been widely studied, research has neglected self-rated health (SRH) and the intersectionality of different status characteristics in various industries. Using an IPUMS version of the Current Population Survey, this study explores the possible relationships between industries and SRH. More specifically, it seeks to find if workers' disability status, racial minority status, or gender moderates (i.e., differentiates) the relationship between their industry and SRH. Findings show that certain industries are significant predictors of SRH, and that women with disabilities working in Mining and Construction, and Business and Repair Service have significantly worse SRH than …


Literary And Artistic Property Rights Between Regular Courts And Administrative Courts: A Comparative Study Of Jordan And Egypt, Noor Al-Hindi Sep 2025

Literary And Artistic Property Rights Between Regular Courts And Administrative Courts: A Comparative Study Of Jordan And Egypt, Noor Al-Hindi

Jordan Journal of Applied Science-Humanities Series

This study addresses literary and artistic property rights within the context of the ordinary and administrative judiciary, focusing on the legal framework for the deposit of these rights under the Jordanian and Egyptian Copyright and Neighboring Rights Protection Laws. The research findings indicate that legal deposit is an obligation of the rights holders of the work to submit a copy of the published work to a government authority. In Egypt, the rights holder is required to submit a licensing application to the General Department for the Control of Works, accompanied by certain data. The department is responsible for maintaining records …


Gendered Challenges In The Chinese Workplace : Examining Maternity Leave And Discrimination Against Working Mothers In Shenzhen, Tianyang Wen Aug 2025

Gendered Challenges In The Chinese Workplace : Examining Maternity Leave And Discrimination Against Working Mothers In Shenzhen, Tianyang Wen

Lingnan Theses (Doctoral degree)

Under the background that labor competition and the society progress become more in-tense, the dilemma of motherhood faced by working women has become increasingly prominent. This dissertation aims to explore gender challenges in the Chinese workplace, in particular the maternity leave system and its impact on discrimination against working mothers. Taking Shenzhen as an example, this study adopts qualitative research methods and systematically examines the challenges faced by working mothers in terms of maternity leave and employment discrimination through in-depth interviews with ten working mothers, seven human resource managers, three corporate employers and three in-depth interviewers. The study found that: …


Implementing “Xinshimin” : Challenges In China’S Inclusive Financial Policy, Yongyi Zhao Aug 2025

Implementing “Xinshimin” : Challenges In China’S Inclusive Financial Policy, Yongyi Zhao

Lingnan Theses (Doctoral degree)

This thesis investigates the implementation challenges of the “xinshimin” policy in China, focusing on its inclusive financial aspects. While previous reports have noted obstacles in its execution, this study delves into the underlying factors contributing to its inadequate implementation. Drawing insights from policy implementation theories, including Hill’s implementation study and Howlett, Tosum, and Qian’s policy process style theory, this research connects various aspects of policy implementation, such as the policy-making process, performance measurement and monitoring, inter-organizational relations, frontline workers’ behaviors, and dynamic implementation context.

The study employs a qualitative methodology, which took place in Guangzhou in the years 2022 and …


Enhancing Client Intake Efficiency In The Removal Defense Program: A Nursing-Led Quality Improvement Initiative, Johnny Linares, Julia Tran Ngo, Daniel Orea, Atheana Yadira Lopez Aug 2025

Enhancing Client Intake Efficiency In The Removal Defense Program: A Nursing-Led Quality Improvement Initiative, Johnny Linares, Julia Tran Ngo, Daniel Orea, Atheana Yadira Lopez

Master's Projects and Capstones

This quality improvement project focuses on optimizing the intake process for the Removal Defense Program at a nonprofit immigration legal office serving asylum-seeking clients. The existing intake relied on unstructured, phone-call-based intake interviews that gathered incomplete information, leading to inconsistent documentation, reduced efficiency, and significant client processing delays. A structured, multilingual, and multiplatform new-client admission protocol coupled with the implementation of a client-facing resource guide for waitlist clients were co-developed and implemented using the Lippitt Change Theory framework. Utilizing a mixed methods approach, the study involved staff interviews and observational assessments with staff members from the program. Baseline intake process …