Business Commons^™

Beyond Personal Control: When And How Executives' Beliefs In Negotiable Fate Foster Entrepreneurial Orientation And Firm Performance, Evelyn W. M. Au, Xin Qin, Zhi-Xue Zhang

Research Collection School of Social Sciences

Negotiable fate, the belief that fate imposes boundaries within which personal actions can shape outcomes, is rooted in Chinese collective wisdom. This belief is hypothesized to prompt executives to use of available resources to create opportunities by directing their attention to controllable aspects of unpredictable environments. Thus, executives' endorsement of negotiable fate beliefs is expected not only to enhance firm-level entrepreneurial orientation, but also to positively predict firm innovation and financial performance. We further expect these mediation effects to be stronger under dynamic environments. Studies of top executives in China support the theorized moderated-mediation model. By providing evidence for its …

Workplace Trust As A Mechanism Of Employee (Dis)Advantage: The Case Of Employee Socioeconomic Status, Marko Pitesa, Stefan Thau, Madan M. Pillutla

Research Collection Lee Kong Chian School Of Business

Early work on trust in social science highlighted how the lack of trust between individuals can cause social division, contribute to social stratification, and reduce economic opportunities for people from all social groups. We integrate this work with organizational research on antecedents of trust to generate predictions explaining when and why low employee socioeconomic status (SES) can be a barrier to trust. We discuss how this process can impair the success of both organizations as well as their lower-SES employees. We present a model, and data, suggesting that lower-SES employees will be both more distrusted as well as more distrustful …

Corporate Crisis Advertising: A Framework Examining The Use And Effects Of Corporate Advertising Before And After Crises, Benjamin Ho, Wonsun Shin, Augustine Pang

Research Collection Lee Kong Chian School Of Business

While corporate advertising has been widely studied as a promotional tool, few studies have examined how it can be used in a corporate crisis situation. In 2013, Kim proposed a conceptual framework for examining stakeholders’ evaluation of pre-crisis corporate advertising, using the inoculation and reactance theory. The framework, published in Journal of Marketing Communications, suggested that pre-crisis advertising can increase audience resistance towards negative news of an organization and decrease audience resistance towards future corporate advertisements from the organization. The present study expands on Kim’s work to develop the corporate crisis advertising (CCA) framework. In addition to the inoculation and …

I Heart Communication In The Library: Exploring Communication Satisfaction, Jennifer A. Keach

Libraries

This poster presents findings about organizational communication within a mid-sized academic library. Discover if demographic differences, the number of connections, attendance at events, or use of technology helped or hindered communication. Learn about ways to do a communication audit at your own library.

Readiness For Inter-Institutional Collaboration: A Path Forward For Online Learning, Robert Arthur Paulson Phd, Shirley Ann Freed

Adventist Online Learning Conference / Conferencia de Aprendizaje en Línea

An environment conducive to inter-institutional collaboration greater utilizes intellectual and structural assets for the good of all in a growing learning community. As small colleges and universities struggle to maintain financial viability many have recognized the positive impact a collaborative environment has for all aspects of the institution. The leaders in this transition from autonomous to collaborative have been librarians and their use of technology to share databases and other assets. Organizations like the Concordia University System and The Great Plains Interactive Distance Education Alliance have been sharing structural and intellectual assets to reduce costs and risks in offering online …

“Regarding Lupe”: A One-Act Play Where Two Cultures Collide On The Road To A Latina’S Performance Appraisal, Regina F. Bento, Susan Rawson Zacur

Organization Management Journal

This article presents an original academic play, “Regarding Lupe,” that explores traditional and emerging Latina cultural values and how cross-cultural differences may affect a performance appraisal process. The dramatic structure of the play, inspired by Crandall and Eshleman’s Justification/Suppression Model of Prejudice (JSM), represents a novel and vivid way to engage students in learning why even an acculturated Latina executive may face stereotypes, prejudice, and unintentional discrimination in performance appraisal at work. Here we share the play and offer theoretical and cross-cultural information to facilitate the debriefing. We hope to contribute not only to the teaching and learning of diversity …

The Influence Of Supervisor Undermining On Self-Esteem, Creativity, And Overall Job Performance: A Multiple Mediation Model, Gabi Eissa, Sydney Chinchanachokchai, Rebecca Wyland

Organization Management Journal

Drawing from the supervisor undermining and creativity literature, this study explores the influence of supervisor undermining on employee self-esteem, creative performance, and overall job performance in the workplace. Using data obtained from subordinate–supervisor dyads (N = 123) in various organizations, this study specifically suggests that supervisor undermining adversely impacts employee creativity through the mediation process of employee self-esteem. Additionally, this study finds support for a positive relationship between employee creativity and overall job performance. Ultimately, the current study proposes a multiple mediation model whereby supervisor undermining indirectly influences employee overall job performance through the mediation mechanisms of employee self-esteem and …

Employee Narcissism’S Implications For Performance Management: A Review And Research Directions, Scott David Williams, Jonathan Rountree Williams

Organization Management Journal

The organizational literature reflects a growing interest in the personality trait of grandiose narcissism. Individuals high in grandiose narcissism are more arrogant, self-confident, and greedy, and have lower empathy than the average person. Narcissism injects biases and conflict into the performance management process, which decreases the benefits obtained and increases stress and frustration. We review research on narcissism and the components of performance management systems, and then integrate them to illustrate several important implications for performance management in organizations. Employee narcissism is negatively related to employees’ commitment to development goals that address competence deficits, acceptance of negative feedback, and the …

A Triadic Framework For Collaborative Consumption (Cc): Motives, Activities And Resources & Capabilities Of Actors, Sabine Benoit, Thomas L. Baker, Ruth N. Bolton, Thorsten Gruber, Jay Kandampully

Research Collection Lee Kong Chian School Of Business

Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and …

When Feeling Good Feels "Wrong": Avoiding Hedonic Consumption When It Reflects Immoral Character, Stephanie C. Lin, Taly Reich, Tamar A. Kreps

Research Collection Lee Kong Chian School Of Business

In contrast to traditional mood repair motivations, we find that people desire to experience negative emotions in response to moral violations. Therefore, people avoid hedonic consumption after negatively valenced moral content, and feel uncomfortable when negatively valenced moral content is followed by hedonic frivolous content in social media contexts

Infusing Complex Problem-Solving And Systems Thinking In College Leadership Development Programs, Dionicia Mahler-Rogers

Educational Leadership & Workforce Development Theses & Dissertations

Present day leaders grapple with a dynamic environment of evolving challenges. Prior leadership studies have afforded revisions of leadership theories in an attempt to remain relevant with the prominently shifting environment. The leadership models that underscore college leadership development programs should reflect the updated theories and practices which expose student leaders to solving complex problems they will experience. This study explores the knowledge, skills, and abilities needed for college students to be able to conceptualize and address system’s level leadership challenges. Foremost, the study examined instructional tools and methods that students found impactful for improving conceptualization and achievement of systems-level …

The Mediating Role Of Work Values In The Relationship Between Islamic Religiosity And Job Performance: Empirical Evidence From Egyptian Public Health Sector, Dr. Maha Ahmed Zaki Dajani, Dr. Mohamed Saad Mohamed

Business Administration

This study attempts to empirically examine the job performance of Egyptian employees working in public health sector from the perspective of Islamic religiosity, when work values play a mediating role; based on cognitive dissonance theory. These relationships were tested within a sample of (400) participants working in ten public hospitals located inside greater Cairo area, only (335) responded, with a response rate of 83.75%. Results revealed that there is a significant positive relationship between Islamic religiosity and the four dimensions of work values (instrumental, cognitive, social/altruistic, and prestige), and there is partial mediation between work values and job performance (task …

Workarounds In Nonprofit Management: Counter Theory For Best Practices Innovation, Stuart C. Mendel

Journal of Ideology

One quiet aspect of the exercise of best practices in nonprofit operations settings is that managers typically must engage in creative problem solving to accommodate exceptions or unanticipated conditions. Problem solving may be perceived as situational until the frequency of the “workarounds” give pause to decision-makers, leading some to challenge the validity of the best practice. This essay uses inductive method inquiry drawing upon existing nonprofit management literature on best practices, workarounds and related topics. The essay posits that workarounds are an underappreciated component of nonprofit management theory.

Watching Online Videos At Work: The Role Of Positive And Meaningful Affect For Recovery Experiences And Well-Being At The Workplace, Sophie Janicke, Diana Rieger, Leonard Reinecke, Winston Connor Iii

Communication Faculty Articles and Research

This study extends research on the relationship between hedonic and eudaimonic entertainment and its potential for recovery experiences and aspects of well-being (e.g., Rieger, Reinecke, Frischlich, & Bente, 2014). With the broad notion of what hedonic and eudaimonic media can entail, this research focused on unique affective experiences—namely, positive affect—and an expanded concept of meaningful affect (including elevation and gratitude). An online experiment with 148 full-time employees in the United States was conducted to investigate the unique role of positive and meaningful affect eliciting YouTube videos (compared to neutral control video) on recovery experiences and vitality and work satisfaction in …

Work Ethic, Turnover, And Performance: An Examination Of Predictive Validity For Entry-Level Employees, Christina Banister

Dissertations

Work ethic is continually cited as a top factor in hiring new employees (Flynn, 1994; Shimko, 1990; VanNess, Melinsky, Buff, & Seifert, 2010). Research on the relationship between work ethic and job performance has typically shown positive results in a variety of contexts (Meriac & Gorman, 2017; Miller et al., 2002). The purpose of this study was to examine dimensions of work ethic and its relationship with turnover and contextual performance in an often-neglected segment of the workforce: entry-level employees. Data were collected from a large fast food franchise, including work ethic, turnover data, and supervisor-rated job performance. In Study …

Nostalgia Makes Us More Patient, Singapore Management University

Perspectives@SMU

Want to make customers more willing to wait? Create a nostalgic experience for them, a new study by CUHK Business School suggests.

A Systems-Based Framework For Design And Analysis Of An R And D Structure, Polinpapilinho F. Katina, Charles B. Keating, Luna M. Magpili

Engineering Management & Systems Engineering Faculty Publications

A critical challenge for managerial effectiveness and competitive advantage in research and development (R and D) organizations is developing an appropriate structural configuration. However, in finding an appropriate structural configuration, R and D managers are faced with unprecedented levels of uncertainty, ambiguity, and accelerating complexity, coupled with demands for increased productivity. This paper develops a systems-based framework to support rigorous design, analysis, and transformation of the structure for R and D organizations. The framework development includes: (1) a review of the literature for the nature and role of the structure in R and D management; (2) setting of the R …

Effects Of Work-Family Interface Conflicts On Salesperson Behaviors: A Double-Edged Sword, C. Fred Miao, Guangping Wang

Business Faculty Publications and Presentations

Work–family interface conflicts have typically been cast in a negative light due to their detrimental consequences. This study offers new insights by uncovering conditions under which such conflicts may produce both positive and negative effects on salesperson job-related behaviors in the context of B2B sales. Drawing on cognitive appraisal theory as an overarching theoretical framework, the authors suggest that informal controls (i.e., professional control and self-control) have differential moderating effects in salespeople’s primary and secondary appraisal processes when faced with work–family conflict and family–work conflict. Dyadic data from a matched salesperson–customer sample reveals that professional control amplifies, whereas self-control mitigates, …

Social Value Creation And Relational Coordination In Public-Private Collaborations, Nigel D. Cadwell, Jens K. Roehrich, Gerard George

Research Collection Lee Kong Chian School Of Business

Public-private collaborations, or hybrid organizational forms, are often difficult to organize because of disparate goals, incentives, and management practices. Some of this misalignment is addressed structurally or contractually, but not the management processes and practices. In this study, we examine how the coordination of these social and work relationships, or relational coordination, affects task performance and the creation of social value. We employ a dyad perspective on two long-term relationships that are part of a wider ecosystem. We illustrate the social value creation process, identifying mutual knowledge and goal alignment, as necessary to create relational coordination. We find that the …

Integrating Situational Judgment Tests And Assessment Centre Exercises Into Personality Research: Challenges And Further Opportunities, Filip Lievens

Research Collection Lee Kong Chian School Of Business

In this rejoinder, I discuss several broad themes that emerged from the 32 commentaries in response to my target article about the value of integrating Situational Judgment Tests and Assessment Centre exercises for advancing research on the personality-situation interplay. Specifically, I summarize the various challenges put forward (e.g. deficient/contaminated trait measurement, assessment of situation construal, inclusion of personality-driven situation experience) and offer potential conceptual (e.g. use of situational taxonomies and contextualized personality perception) and methodological solutions (e.g. use of open-ended and nonlinear SJTs and multiple speed assessment). Taken together, this fits into a more comprehensive multi-method approach to personality assessment.

The Four Horsemen Of Negotiator Power, Michael Schaerer, Adam D. Galinsky, Joe Magee

Research Collection Lee Kong Chian School Of Business

Scholarly research generally finds that democratic governments are more likely to respect human rights than other types of regimes. Different human rights practices among long-standing and affluent democracies therefore present a puzzle. Drawing from democratic theory and comparative institutional studies, we argue more inclusive or "popular" democracies should enforce human rights better than more exclusive or "elite" democracies, even in the face of security threats from armed conflict. Instead of relying on the Freedom House or Polity indexes to distinguish levels of democracy, we adopt a more focused approach to measuring structures of inclusion, the Institutional Democracy Index (IDI), which …

Assessing Personality-Situation Interplay In Personnel Selection: Toward More Integration Into Personality Research, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Over the years, the personnel selection field has developed methods to assess trait expression in particular situations, but these approaches have evolved mostly outside the field of personality psychology. In this article, I review available personnel selection evidence regarding two such approaches: (i) situational judgement tests that present short scenarios and ask job candidates how they would handle the situations and (ii) assessment centre exercises requiring candidates to display behaviour in specified interactive situations. I describe these approaches and discuss their relations with personality research. I posit that adapting these approaches to personality research creates methodological diversity to address key …

Reinventing Translation: Toward A Common Language For Scholar-Practitioners, Ann Kowal Smith, Karen R. Nestor

Engaged Management ReView

Translation starts in one language, and converts to a second. But it doesn't change the languages or the people who "speak" them. We propose – instead of translation – the joint development of theory and practice that becomes a common language – a common language of a community of scholar-practitioners. This paper describes the work of two scholar-practitioners committed to addressing a pressing problem of practice: the educational attainment and skills required for positive outcomes in the 21st century workplace. This paper considers the original design and implementation of an innovative, theory-based workplace learning initiative (Books@Work) and, arising from this …

Market Analysis, Management Consulting, And Miscommunication, Brian W. Stout

Marriott Student Review

This article attempts to inform the audience of the importance of market analysis in management consulting. The article states that consulting firms can utilize the power of market analysis as they commit to understand technology, collaborate with researchers to conduct action research, and align market strategies within the consulting firm. This article concludes that by doing these steps consulting firms will lead in their market.

The Myth Of The Millennial, Tanner Hafen, Matthew D. Fudge

Marriott Student Review

Explores perceptions of millennials in the workplace and what is and can be done to better integrate millennials employees into the workplace.

Recipe For Success: Behavioral Ingredients For Superior Performing Leaders, Linda M. Pittenger

National Training Aircraft Symposium (NTAS)

The aviation and aerospace business is a complex adaptive system that includes emerging technologies, competitors, government policies, cost demands, globalization, and talent constraints. To effectively lead in the chaos of constant demands and disruptive and unpredictable external environments, having deep and broad functional expertise is not enough. Superior performing leaders require further broadening and deepening of selected behavioral competencies in order to succeed (Smith, 2000). Particular to aviation and aerospace, understanding the types of leaders needed to be successful is especially important since baby boomer employees will soon retire and the middle managers that will likely replace them lack the …

Mapping The Alignment Of Programmatic Mission, Functions And Outcomes With The Attainment Of Health Equity: An Overview Of The Approach And Initial Outcomes Through The Lens Of The Usda’S Cyfar Scp Program, Onyemaechi Nweke, Kara Ryan, Mpp, Bonita Williams, Phd

Journal of Health Disparities Research and Practice

Eliminating health disparities is a priority across national agenda and initiatives such as the National Partnership for Action to End Health Disparities (NPA), the National Prevention Strategy, and Healthy People 2020. To advance this priority under the NPA, the Federal Interagency Health Equity Team (FIHET), which is an NPA federal cross-sector and collaborative platform, initiated a voluntary pilot “health equity mapping” exercise in 2014. This exercise served as a strategy to clarify the strategic alignment between participant federal partner program missions, goals, and activities, and the goal to end health disparities and promote health equity. The mapping process included an …

A Knowledge-Based Framework For Service Management, Jamie O'Brien, John Walsh

Faculty Creative and Scholarly Works

The purpose of this paper is to investigate how information and communication technologies are used for service standardisation, customisation, and modularisation by knowledge-intensive service firms through the development and empirical validation of a knowledge-based framework. This paper uses 59 in-depth interviews, observational data, and document analysis from case studies of three service-related departments in high-technology, multinational knowledge-intensive business services (KIBSs). Prior research does not conceptualise the relationships between service customisation, standardisation and modularisation. This paper seeks to overcome this gap by integrating insights from research on the role played by both knowledge and information and communication technologies (ICTs) to construct …

Perceived Influence Of The Ferguson Effect On Law Enforcement Officer Turnover Intentions, William P. Markopoulos Jr

Dissertations

Law enforcement officer turnover lacks the support of empirical research (Monk-Turner, O’Leary, & Sumter, 2010; Wareham, Smith, & Lambert, 2013), despite being costly in terms of both human and monetary capital (Peña, 2013; Reaves, 2012; Wilson & Sheer, 2013). What literature is available describes factors such as job dissatisfaction and monetary issues as reasons to leave an agency (Cyprian, 2009; Hubbard, 2008; McIntyre, 1990). A new phenomenon, known as the “Ferguson Effect” has been examined in terms of community involvement (Nix & Wolfe, 2016; Wolfe & Nix, 2016) and violent crime rates (Rosenfeld, 2015), but there is no research that …

Ua41 University College Connection, University College

UC Publications

Newsletter created by and about WKU University College.

• George, Dennis. Message from the Dean
• Jennifer Brinkley Travels to Bosnia-Herzegovina
• Sara McCaslin Provides Workshop
• School of Professional Studies BIS
• Diversity & Community Studies
• New DCS Assistant Professor - Dana Cuomo
• African American Studies
• Gender & Women's Studies
• Center for Citizenship & Social Justice
• School of University Studies - Embedded English Tutors
• LAC Tutors - Alice Rowe Learning Assistance Center
• WKU 2017 Part Time Faculty Award Recipient - Diana McQuady
• University Experience Research Awards
• Student Support Programs Summer Early Entry