Business Commons^™

Gender, Emotional Displays And Negotiation Outcomes, Horacio Arruda Falcao Filho

Dissertations and Theses Collection (Open Access)

This paper examined whether positive and negative emotional displays influenced negotiation outcomes (value creation and claiming) differentially for female and male negotiators. Also considered was how negotiation dyad gender composition might affect value creation and claiming. I examined recordings from a negotiation exercise (N = 194). Results revealed that when females expressed negative emotions significantly reduced value claiming on the part of those female negotiators. However, the effects of expressing positive emotions on negotiation outcomes did not vary by negotiator gender. The findings suggest that female negotiators do not need to be positive but only need not be negative to …

An Exploratory Comparative Study Of Experts And Generalists As Change Management Leaders In Non-Core Areas Of Organizations, Steven Glenn Burton

Dissertations and Theses Collection (Open Access)

Large-scale organizational change is a necessary undertaking critical to the ongoing success of most firms. Despite the necessity of such change, it is also an undertaking that fails at approximately twice the rate that it succeeds. Prior work on change leadership primarily looks at characteristics of the individual leader and does not differentiate on areas of the organization where change will be occurring. The work conducted in this research compares categories of change leaders and looks at change within a specific area of a firm, its non-core business area.

This exploratory research compared core-area technical experts to generalists as change …

The Impact Of Camaderie On Customer Satisfaction And Loyalty In The Hotel Industry, Huiping Josephine Tan

Dissertations and Theses Collection (Open Access)

In the hotel industry, the relationship between customer satisfaction and loyalty has always been ambiguous, as a satisfied hotel guest may not necessarily be loyal. Loyalty is of greater interest to the hotel industry as it translates to more business opportunities. The primary purpose of this study is to investigate how camaraderie and emotional customer satisfaction can predict potential service loyalty. Empirical tests of the relationship between camaraderie, emotional satisfaction and loyalty had never been conducted before in the hotel industry. The findings of this research suggest that camaraderie has a direct and significant relationship to the four phases of …

Leading Mindfully In Dynamic Times: Can A Mindfulness-Based Leadership Training And Coaching Program Increase Leadership Effectiveness?, Nina Tan

Dissertations and Theses Collection (Open Access)

This research examined the influence of a Mindfulness-based Leadership Training and Coaching Program (MBP), in garnering three aspects of leadership effectiveness; extra employee effort, productive performance and followers’ satisfaction with leadership.

We hypothesized that mindfulness-based leadership training and coaching program can influence leaders’ frequency in adopting authentic, transformational and transactional leadership behaviors to enhance leadership effectiveness.

We tested these predictions separately on two control and intervention groups. Results suggested that the combined training and coaching mindfulness-based intervention program had predictive effects between the practice of mindful attunement of leaders’ behaviors and enhancement in leadership effectiveness, even in a short span …

The Relationships Of Team Diversity, Social Capital And Ambidexterity, Hock Seng Ng

Dissertations and Theses Collection (Open Access)

This study seeks to gain insights into the impact of team diversity on building ambidextrous teams, i.e., managing trade-offs of “exploiting the present” and “exploring the future.” Given the inconsistent findings of the effects of diversity on team outcomes to date, the effect (if any) will likely be mediated and/or moderated by contextual factors. Hence, in this study, I have examined team social capital to understand better its role in fostering the relationship between team diversity and team ambidexterity.

The results of this empirical study using 211 work teams (include 1,342 managers and employees) from two multi-national companies spanning fourteen …

Foreign Direct Investment, A Movement Toward Investors' Centricity, A Behavioral Perspective, Jimmy Wee Teck Tan

Dissertations and Theses Collection (Open Access)

This dissertation proposal studies the determinants of Foreign Direct Investment (FDI) in a frontier economy from the behavioral perspective of a manager. There are many determinants used in determining a Foreign Direct Investment. These determinants range from economic, social, institutional, technology, organization, and commercial down to cultural distance. The objective of this research is not to duplicate the methodologies of many quantitative research studies that have been conducted, in which many economists use quantitative analysis of several years of data to determine the many factors that correlate with levels of FDI. The behavioral aspect of a manager’s decision is noticeably …

"More Free Time, More Overtime?" An Examination Of The Overtime Paradox For Part-Time Employees Through The Lens Of Non-Working Time, Hsin Ning Yong

Dissertations and Theses Collection (Open Access)

Why do part-time employees with reduced workload and remuneration work longer hours than contracted? Existing research attributes this phenomenon to organisational culture. design of the part-time work. relationship with others at work and one's personality traits. However, there are at least two major gaps in the existing research. Firstly. there is no integrated framework which links these factors influencing part-time employees to work longer hours. This impacts the ability for individuals and companies to systematically apply these findings to improve part-time arrangements; Secondly. most studies to date use self-report methods such:15 interviews and surveys. which limit the findings to what …

An Action Design Research On Development And Deployment Of A Computer-Based Group Discussion Support Tool For Achieving Consensus And Culture Change At A Tertiary Educational Institution, Jaclyn Mui Suan Lee

Dissertations and Theses Collection (Open Access)

Organisational culture change is a long and complex process that typically takes years to complete and has a very low success rate. This Action Design Research Study in an educational setting, addresses the problem by the proposed use of an Action Design Research Methodology to build and deploy an IT artifact named Organisational Culture Assessment Instrument-Spilter (OCAI-Spilter) to speed up cultural change while reducing failure rate. OCAI-Spilter should be able to fast-track culture change by addressing the problem of scalability and process losses encountered in most change projects involving large numbers of people. We deploy an iterative prototyping process using …

The Mediating Effects Of Job Engagement Between Spirituality At Work And Performance, Eileen Pei Shan Lai

Dissertations and Theses Collection (Open Access)

This research study explores the mediating role that work engagement plays between spirituality at work and performance. Spirituality at work is measured by four dimensions of meaningful work, having a sense of community, alignment with corporate values and having an inner life. Work engagement is recognized to comprise of physical, emotional and cognitive engagement (Kahn, 1990). Performance, on the other hand, refers to in-role behaviours, organizational citizenship behaviours – individuals ("OCB – I"), organizational citizenship behaviours – organizations ("OCB – O") and employee creativity.

My main contribution to the management, spirituality and religion (MSR) scholarship is the extension of the …

The Impact Of Perceived Csr On Employee Performance And Turnover Intention: An Examination Of The Mediating Effect Of Organizational Justice And Organization-Based Self-Esteem, Alicia Ting Shiun Ho

Dissertations and Theses Collection (Open Access)

Research on corporate social responsibility (CSR) has spanned across a few decades and in various fields. Yet only a handful of academic studies have investigated the relationship between CSR and a commonly neglected stakeholder – the employees. The employees are an essential part of the organization and will be highly influenced by the CSR initiatives carried out by the organization. In my paper, I intend to bridge the gap between CSR and the employee. A theoretical model is presented to show how employees' perception of CSR subsequently impacts their performance and turnover intentions, mediated by organizational justice and organization-based self-esteem. …

Organizational Slack, International Expansion And Firm Profitability, Anran Liu

Dissertations and Theses Collection (Open Access)

International expansion is a viable growth strategy for firms operating in an increasingly competitive business environment. Understanding the relationship between international expansion and firm performance has been a significant concern for theory development in the strategy and international business literature. The extant literature, however, has paid insufficient attention to the tradeoff between firm growth and profitability that may imply the existence of an optimal rate of growth. Drawing from the Penrosian perspective that emphasizes the role of resources in firm growth, this study investigates whether and how firm slack resources affect the tradeoff between international expansion and profitability. Specifically, this …

The Impact Of Employees' Perception Of Corporate Social Responsibility On Job Attitudes And Behaviors: A Study In China, Dan Zheng

Dissertations and Theses Collection (Open Access)

Corporate social responsibility (CSR) is regarded as voluntary bahaviors that contribute to the soceity welfare. Based on the concept of sustainable development, corporations should not only stress on their economic and business outcomes, but also pay attention to their effect on the society and environment. Corporations are expected to engage in the improvement of their employees' quality of life, as well as the well-being of employees' families, local communities, and the overall society. With the acceleration of global integration, CSR has become a main concern by the public, and is considered as an essential part of the business strategy. It …