Business Commons^™

More Than Job Demands Or Personality, Lack Of Organizational Respect Fuels Employee Burnout, Knowledge@Smu

Knowledge@SMU

One of the biggest complaints employees have, according to Wharton management professor Sigal Barsade, is that "they are not sufficiently recognized by their organizations for the work they do .... When employees don't feel that the organization respects and values them, they tend to experience higher levels of burnout." Barsade and doctoral student Lakshmi Ramarajan look at the role of respect in a paper titled, "What Makes the Job Tough? The Influence of Organizational Respect on Burnout in Human Services."

Corporate Crisis Planning: Tensions, Issues, And Contradictions, A. Pang, Fritz Cropp, Glen T. Cameron

Research Collection Lee Kong Chian School Of Business

Purpose – Crisis planning, which symbolizes an organization's crisis preparedness and often conceptualized at the corporate headquarters, is increasingly decentralized to regional centers of global companies. These centers, in turn, synchronize their crisis master plans with its national units for expeditious management of localized crises. The purpose of this paper is to capture the decision-making processes that practitioners at a regional center faced as they nurtured their master plan from conception to implementation. Design/methodology/approach – The qualitative method is used. This is a case study of a Fortune 500 company with plants in every continent. The company has four regional …

Ua25/2 25 Year Club Recognition Banquet, Wku Human Resources

WKU Administration Documents

Program for 25 year service awards banquet with list of recipients as well as list of faculty and staff serving more than 25 years.

The International Protean Career: Considerations For Human Resource Management, Marian Crowley-Henry

Conference papers

This paper presents some career patterns from a research undertaking which qualitatively sampled highly educated Western foreign residents in the South of France. In the data collection, their individual career stories were relayed to the researcher from in-depth exploratory interviews. The very personal and individual nature of these careers is underlined in the research findings. The aim of this paper is to share some of the broader findings from the study, which invoke discussion on the wider concerns for career management within the HRM discipline in the future.

Verbal And Nonverbal Impression Management Tactics In Behavior Description And Situational Interviews, Helga Peeters, Filip Lievens

Research Collection Lee Kong Chian School Of Business

This study investigated how structured interview formats, instructions to convey favorable impressions, and applicants' individual differences influenced the use and effectiveness of verbal and nonverbal impression management (IM). Results from 190 people who were screened for a training program demonstrated that interview format affected the kind of tactics used, which in turn positively influenced interviewer evaluations. Behavior description interviews triggered self-focused (and defensive) tactics, whereas situational interviews triggered other-focused tactics. Instructions to convey a desirable impression also enhanced the use of specific tactics (self-focused and other-focused verbal IM tactics) and moderated the effects of individual differences on IM use. IM …

An Experimental Study Of The Effectiveness Of Three Safety Training Delivery Methods And The Knowledge Gained During A Workplace Violence Safety Program, Shoji Nakayama

All-Inclusive List of Electronic Theses and Dissertations

Due to the numerous advantages of electronic media, many companies have begun to incorporate online courses as a means of delivering corporate training, including corporate safety training. Consequently, researchers are beginning to investigate the effectiveness of online training over traditional face-to-face training methods. Many studies have indicated that results of training programs conducted over the Internet are equivalent to those results obtained from traditional face-to-face training. At the same time, other literature indicates that face-to-face training is better than Internet training due to the level of interaction between students and instructor. Some investigations on this subject have been conducted within …

Direct And Indirect Effects Of Third-Party Relationships On Interpersonal Trust, Donald L. Ferrin, Kurt T. Dirks, Pri P. Shah

Research Collection Lee Kong Chian School Of Business

Past studies of the determinants of interpersonal trust have focused primarily on how trust forms in isolated dyads. Yet within organizations, trust typically develops between individuals who are embedded in a complex web of existing and potential relationships. In this article, the authors identify 3 alternative ways in which a trustor and trustee may be linked to each other via third parties: network closure (linked via social interactions with third parties), trust transferability (linked via trusted third parties), and structural equivalence (linked via the similarity of their relationships with all potential third parties within the organization). Each of these is …

Leadership In Higher Education--Its Evolution And Potential: A Unique Role Facing Critical Challenges, Bryan L. Smith, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

Leadership is a key ingredient in the ultimate success or failure of any organization. In this article the authors review the research on leadership in general and then focus on how leadership in the academic world is similar to, yet distinct from, leadership in the private sector. Included in this discussion are a description of how leadership in colleges and universities has evolved, the characteristics that are unique to higher education together with their implications for effective leadership, and consideration of the immense challenges academic leaders face as they attempt to keep higher education responsive to the needs of business …

Relationships Between Organizational Commitment, Core Job Characteristics, And Organizational Citizenship Behaviors In United States Air Force Organizations, Dawn L. Banks

Theses and Dissertations

Organizational commitment is an area of concern for Air Force leaders, so much so that commitment is a subject of interest on the annual Air Force Climate Assessment Survey. The Air Force has consistently failed to meet retention goals and designates millions of dollars toward reenlistment bonuses to improve retention every year. A more economical approach to increasing commitment may be to improve the characteristics of the jobs Air Force members perform. In addition to the relationship between commitment and job characteristics, there also is a relationship between commitment and organizational citizenship behaviors (OCBs). The purpose of this research is …

Designing Successful Executive Program On Creativity: Theoretical Approaches And Practical Challenges In Asia, Gilbert Tan

Research Collection Lee Kong Chian School Of Business

This paper traces the theoretical approaches of creative training to the 4 Ps of creativity research, namely, People, Process, Product and Press. It discusses some practical considerations that need to be taken into account to ensure success in creativity training programs. These considerations include: (a) accommodating individual differences; (b) addressing resistance; (c) demonstrating impact and results; (d) ensuring transfer-of-training; and (e) overcoming time and resource constraint. The paper concludes with the IDEAL tips on creativity training.

Ua25/2 Retirement Banquet, Wku Human Resources

WKU Administration Documents

Program for WKU retirement banquet with list of retirees.

Assessing The Impact Of Ethical Training On Law Enforcement Personnel, Tina L. Lee

Dissertations

The purpose of this study was to investigate the opinions of police officers in regards to satisfaction with ethics training. The participants in this study were police officers in city/municipal and county law enforcement agencies. Ethics training is very important in the field o f law enforcement because of the many temptations that officers face and the tremendous amount of authority that society gives to the police. In order to investigate officer’s satisfaction with ethics training, the Ethics Training Questionnaire (ETQ) was developed. This questionnaire contained two parts. The first part was completed by police administrators, and the second part …

School Web Sites And Teacher Employment Interest, David Theodore Freeman

Dissertations

The Internet has changed the way many organizations, including public and private schools, recruit and select employees. It has also changed the way many people research and pursue employment opportunities, including those seeking positions in education. The school Web site is often the medium of first contact between a school or school district and a potential employee. That first contact can influence the potential employee’s decision to actively pursue employment with a school or a school district.

This research measured the reactions o f preservice teachers who visited three grade-level appropriate school Web sites of “poor,” “average,” and “best” distinction. …

Job Descriptions In Perpetual Evolution: A Result Of "Going Electronic", Kathe Obrig, Anne Linton, Cynthia Swope

Himmelfarb Library Faculty Posters and Presentations

As the demand for electronic journals increased, the Himmelfarb Health Services Library transformed the job descriptions of the library's technical services staff. This poster describes how the library accommodated both entities, print and electronic, by modifying the staff's duties.

Training Program To Improve Estimation Of Patients' Periodontal Pain Experience, Yoon Jeong Kim

Loma Linda University Electronic Theses, Dissertations & Projects

Background: The purpose of this study was to determine if periodontal residents could enhance their ability to appraise the pain levels experienced by their patients from probing, using Visual Analog Scale (VAS) to record pain. We hypothesized that with increasing experience by repeated comparisons of the patients' VAS pain ratings with independent ratings by the residents, they would improve their ability to appraise their patients' pain experiences.

Methods: For each of three periodontal residents, 40 consecutive periodontitis patients were asked to express the degree of pain they experienced during the probing. Independently, the residents rated the pain level they perceived …

A Construct-Driven Investigation Of Gender Differences In A Leadership-Role Assessment Center, Neil Anderson, Filip Lievens, Karen Van Dam, Marise Born

Research Collection Lee Kong Chian School Of Business

This study examined gender differences in a large-scale assessment center for officer entry in the British Army. Subgroup differences were investigated for a sample of 1,857 candidates: 1,594 men and 263 women. A construct-driven approach was chosen (a) by examining gender differences at the construct level, (b) by formulating a priori hypotheses about which constructs would be susceptible to gender effects, and (c) by using both effect size statistics and latent mean analyses to investigate gender differences in assessment center ratings. Results showed that female candidates were rated notably higher on constructs reflecting an interpersonally oriented leadership style (i.e., oral …

Development Of An Instrument To Identify The Virtues Of Expert Nursing Practice: ‘Byrd’S Nurses Ethical Sensitivity Test’ (Byrd’S Nest), Lisa Marie Byrd

Dissertations

The purpose of this research was to develop and analyze the psychometric properties of Byrd’s Nurse’s Ethical Sensitivity Test (Byrd’s NEST). An instrument to evaluate nurses’ ethical sensitivity in practice by examining choices of action in ethical dilemmas based on nursing virtues: compassion, fidelity to trust, moral courage, justice, self-confidence, resilience, practical reasoning, and integrity (Benner, Tanner, & Chelsa, 1996; Volbrecht, 2002). Benner’s theory of skill acquisition-novice to expert was the theoretical framework for this research which surveyed for correlations between a nurse’s ethical sensitivity and educational level, years of experience, certification, and work setting. Until now, there have been …

Predicting Adverse Impact And Mean Criterion Performance In Multistage Selection, Wifried De Corte, Filip Lievens, Paul R. Sackett

Research Collection Lee Kong Chian School Of Business

The authors present an analytical method to assess the average criterion performance of the selected candidates as well as the adverse impact and the cost of general multistage selection decisions. The method extends previous work on the analytical estimation of multistage selection outcomes to the case in which the applicant pool is a mixture of applicant populations that differ in their average performance on the selection predictors. Next, the method was used to conduct 3 studies of important issues practitioners and researchers have with multistage selection processes. Finally, the authors indicate how the method can be integrated into a broader …

An Assessment Of Family And Medical Leave Policy, Stefanie Wilde

Honors Theses

The US Family and Medical Leave Act (Public Law 103-3, or 29 CFR 825) and similar policies throughout the world, such as maternity leave policies (PL507 Rev 4) in the UK, or Maternity and Parental leave in Canada, are policies that require employers to provide an employee with a period of leave for the birth or adoption of a child, family and dependent health needs, or personal illness. Under these acts, typically the employer must allow the employee to return to the same position or a position similar to that held before taking the leave. In the United States, an …

A Comparative Analysis Of Human Rights Laws In The United States And Australia, Emily F. Chalifoux

Honors Theses

Discrimination does not make good business sense; it causes tension and a decrease in productivity. Even though human rights laws vary from country to country, conforming with these laws makes business more cohesive and productive. Some of the many benefits include:

• Increase the pool of potential employees and, therefore, the chances of getting the best person for the job,

• Build morale and productivity of employees

• Minimize complaints, disruptions and legal wrangles, leaving employees to focus on their work, and

• Add to the bottom line and build the company's reputation in the community.

The purpose of this paper is to analyze …

Employee Incentives To Make Firm Specific Investment: Implications For Resource-Based Theories Of Corporate Diversification, Heli Wang, Jay B. Barney

Research Collection Lee Kong Chian School Of Business

We argue that the risk associated with the value of a firm's core resources has an impact on employee decisions to make firm-specific investments, independent of the threat of opportunism that might exist in a particular exchange. We further explore mechanisms firms may adopt to mitigate the employee incentive problem stemming from the risk associated with core resource value. These arguments shed new light on resource-based theories of corporate diversification.

Hotel Employee Morale During Periods Of Low Occupancy, Nicholas J. Thomas

UNLV Theses, Dissertations, Professional Papers, and Capstones

According to the Monterey County Chamber of Commerce, each year an estimated 3 million tourists, who spend nearly $2 billion and create 36,600 jobs, visit the Monterey Peninsula in California (Monterey Peninsula Chamber of Commerce, 2000). Unfortunately, this area suffers from hospitality industry-wide low occupancy from late fall until early spring, mainly due to the cooler, rainy weather (Boerner, 2004). During these periods of low occupancy, I believe that there is a challenge in maintaining employee morale. The impetus of this research is my belief that there is a correlation between an increase or decrease in employee morale and the …

Teleconference Training Within Commercial Customer Service At Us Bank, Christy Snyder

UNLV Theses, Dissertations, Professional Papers, and Capstones

Research suggests that effective employee training methods are of key importance in the service industry today. The service industry uses customer service as a means of differentiating its product (Davis, 2005; Farrell, 2005; Feiertag, 2005; Furunes, 2005; Higley, 2004a; Jenkins, 1984; Simons, 2005; Walsh, 2004). “Friendliness and a willingness to serve others are the tools of the hotel trade, and training is the sharpener that refines the tools into hospitality machines” (Higley, 2004b). Training is integral in creating a positive environment for customers. If organizations want to ensure customers have this type of environment, employees must have both service and …

Embracing Uncertainty: The Passing Of A Legendary Casino/Hotel — Tropicana Resort And Casino, Bill Hiers

UNLV Theses, Dissertations, Professional Papers, and Capstones

Las Vegas is on the cutting-edge of today’s world, showcasing the newest and best of everything that can be offered at premium hotels. In this one isolated location of the United States, there have been dramatic changes to the philosophy of conducting business. In the past ten years Las Vegas has defined to the world that new innovations to hotel projects can be developed to achieve maximum profitability. Casino companies strive to build the next premier, exciting, state of the art, five star hotels. Change in the casino industry is always exciting with the prospect of a better way to …

Moderating Effects Of Perceived Organizational Support On The Relationship Between Job Satisfaction And Turnover Intentions For Recently Retrained Usaf Enlisted Members, Jennifer A. Phelps

Theses and Dissertations

The U.S. Air Force uses a variety of human resource practices to manage nearly 350,000 personnel worldwide. Programs already in place, such as enlistment bonuses, base of preference selection, and voluntary retraining, are some of the methods currently utilized to retain Air Force personnel. One program, the Noncommissioned Officer Retraining Program (NCORP), allows for the movement of mid- to senior-level enlisted members to critically manned career fields. In recent years, this program has not met its quota of volunteers and has relied on involuntary retrainees to fill training slots. This study assessed the attitudinal variables of job satisfaction, perceived organizational …

High Performance Individuals And How They Manage Their Personal Knowledge For Decision-Making: An Exploratory Study Of Us Air Force Leaders, Kenneth M. Ivey

Theses and Dissertations

The ability of Colonels, Generals, and Chiefs to effectively manage their personal knowledge may lead to better decisions; however, the Air Force does not have an understanding of how these high performance leaders manage their personal knowledge. This research used a multiple-case study methodology to explore how USAF leaders manage their personal knowledge when making routine and novel decisions. Viewing personal knowledge management as it related to sociotechnical theory provided the basis to determine how the need to accomplish the tasks associated with personal knowledge management impacted the people, technology, organizational structure, and the tasks associated with managing personal knowledge. …

Matters Arising From The Introduction Of The Defined Contributory Pension Scheme In Nigeria: A Policy Proposal, J.S. Akuns

Economic and Financial Review

In line with global trends in pension reforms as well as stark domestic realities, Nigeria introduced the operation of the DC pension scheme on 1st July 2004. In this regard, the main thrust of the paper is to examine some salient features of the defined contributory pension scheme and their welfare implications to retirees. An overview of the defined contributory pension scheme is carried out in section 2, while country-specific experiences with the defined contributory pension scheme is reviewed in section 3. Issues of public policy on the defined contributory pension scheme are explored in section 4. Finally, section 5 …

Large-Scale Investigation Of The Role Of Trait Activation Theory For Understanding Assessment Center Convergent And Discriminant Validity, Filip Lievens, Christopher S. Chasteen, Eric A. Day, Neil D. Christiansen

Research Collection Lee Kong Chian School Of Business

This study used trait activation theory as a theoretical framework to conduct a large-scale test of the interactionist explanation of the convergent and discriminant validity findings obtained in assessment centers. Trait activation theory specifies the conditions in which cross-situationally consistent and inconsistent candidate performances are likely to occur. Results obtained by aggregating correlations across 30 multitrait-multimethod matrices supported the propositions of trait activation theory, shedding a more positive light on the construct validity puzzle in assessment centers. Overall, convergence among assessment center ratings was better between exercises that provided an opportunity to observe behavior related to the same trait, and …

Contemplating A New Model For Air Force Aerospace Medical Technician Skills Sustainment Training, Robert M. Corrigan

Theses and Dissertations

Two decades ago, Aerospace Medical Technicians received robust skills sustainment training through exposure to multifaceted patient treatment environments. Available training environments included inpatient care, outpatient care, and emergency services. This diverse training environment made possible through large operating budgets and an extraordinary infrastructure could not last. Today (after five separate base closure and realignment initiatives), medical funding and infrastructure is but a shadow of what it once was. Budget constraints and the rising cost of healthcare have necessitated a purposeful movement away from inpatient and emergency care, toward outpatient and preventative medicine. Although changes in Air Force health care delivery …

Afmc Civilian Retention: Forecasting Policy On The Future Of The Civilian Workforce, Dex Y. Landreth

Theses and Dissertations

The Department of Defense's (DoD) achievement of its mission is dependent in large part on the skills and expertise of its civilian workforce. DoD's civilian workforce develops policy, provides intelligence, manages finances, and acquires and maintains weapon systems, to name a few areas of work. During its downsizing in the early 1990s, DoD did not focus on reshaping the civilian workforce in a strategic manner. This resulted in a workforce characterized by a growing gap between older, experienced employees and younger, less experienced ones. With more than 60 percent of its civilian personnel becoming eligible to retire by 2010, DoD …