Business Commons^™

Emotional Intelligence And Community Healthcare Productivity, Christopher Jacob Fox

Dissertations

Economic crisis is threatening state budgets. The strain on state budgets effects pensions and the healthcare benefits to communities. Rising healthcare costs and lagging insurance reimbursement rates are forcing healthcare organizations to sustain programs with fewer financial resources. Research studies indicate that payment increases from Medicare and Medicaid will not keep pace with the historical trend in hospital cost inflation (Kaufman, 2011). Of the healthcare facilities affected by federal budget constraints are community mental healthcare centers. The strain on state budgets has taken its toll on community mental healthcare facilities in particular struggling under the healthcare reform initiatives (Simpson, 1995). …

Perceptions Of Workplace Bullying Among Practicing Registered Nurses, Crystal Regina Threadgill

Dissertations

Workplace bullying (WPB) is a social and organizational problem. Within the health care arena, employees, particularly registered nurses, are at risk. WPB has several adverse effects and has been cited in the literature as closely associated with burnout and nurses leaving their positions. This quantitative study examined workplace bullying among practicing registered and its relationship with burnout and nurses’ intent to leave their current position.

The surveys utilized were the Negative Acts Questionnaires-Revised (NAQ-R), Maslach Burnout Inventory Survey, Intention to Turnover Scale and a demographic survey. Of the surveys distributed, a total of 185 were returned from one selected hospital …

Workplace Health Promotion Programs: An Assessment Of Factors Influencing Participation, Tomeka Lashell Harbin

Dissertations

Increasing health care costs are indicators of a major threat to short and long term viability of American businesses. As leaders in American businesses and industries face rising health insurance and medical care costs, interest in disease prevention and health promotion increases. Decreasing health care costs coupled with a greater public interest for addressing health issues has led to the workplace health promotion movement. This study utilized quantitative research methods to examine employee perceptions of workplace health promotion in the Mississippi Delta, a rural area identified as one of the three unhealthiest places to live in the United States.

Electronic …

The Relationship Of Servant Leadership Attributes To Sales Performance Of Salespersons In The Healthcare Industry In 2011, William R. Auxier

Dissertations

Problem. Servant leadership scholars have claimed that servant-led business organizations are more financially viable, but these claims are based on anecdotal evidence. This quantitative study examines the relationship of servant leadership to revenue generation in business organizations by analyzing the predictability of servant leadership attributes on sales performance. This was accomplished by studying salespersons in the healthcare industry.

Method. One hundred ninety-four study participants completed questionnaires providing quantitative measurements of the seven factors of servant leadership: (a) developing and empowering others, (b) humility, (c) authentic leadership, (d) open participatory leadership, (e) inspiring leadership, (f) visionary leadership, and (g) courageous leadership, …

The Relationship Among Training Policy, Knowledge Transfer, And Performance Improvement: A Study Of Private Sector Organizations In The Kingdom Of Saudi Arabia, Fayez M. Shafloot

Dissertations

The purpose of this study was to explore human resource (HR) managers' perceptions of training practices (i.e., needs assessment, trainee preparation, training program review, accountability, management support, knowledge transfer, and performance improvement) in Saudi private sector organizations. The research questions were: (1) How do HR managers perceive the importance and or occurrence of training needs assessment, trainee preparation, training program review, accountability and management support? (2) How do HR managers perceive knowledge transfer and performance improvement as a function of training? and (3) What training factors do HR managers identify as being important to the delivery of training?

Data were …

Manufacturing Mississippi's Workforce: An Assessment Of Employability Skills As Perceived By Faculty And Senior Students Of Four Year Manufacturing Related Degree Programs, Mamie Yvette Griffin

Dissertations

A worldwide concern exists that undergraduate programs are not producing graduates with the kind of lifelong learning and professional skills needed for workplace success. Numerous research studies indicate new employees lack needed employability skills such as teamwork, decision-making, and communication.

Similarly, recent national and state findings suggest that graduates of Mississippi‟s manufacturing-related degree programs may not be fully prepared to meet the needs of manufacturers in the state. Hence, this research proposes to determine the degree to which Mississippi‟s four-year manufacturing-related degree programs address employability.

To answer this question, the present study utilizes descriptive non-experimental research to assess the perception …

A Study Of The Leadership Code And Employee Engagement, Richard James Stewart

Dissertations

Ulrich, Smallwood and Sweetman’s (2008) leadership code presents a synthesized approach to developing individual leadership ability and forms part of the base for organizational leadership capability. Employee engagement research indicates that effective leaders consider employee engagement as one of their primary focuses (Weichun, Avolio, & Walumbwa, 2009). While studies of employee engagement and leadership approaches are plentiful in the research world, no research on the leadership code and its relationship to employee engagement can be found. Therefore, research to identify a relationship between the leadership code and employee engagement can provide a much needed advancement in the body of leadership …

The Impact Of A Direct Care Training Program On The Self-Efficacy Of Newly Hired Direct Care Employees At State Mental Health Facilities, Marcus Wayne Lewis

Dissertations

Self-efficacy has been shown to be an important element in the success of individuals in a variety of different settings. This research examined the impact of a two week new employee orientation training program on the general and social self-efficacy of newly hired direct care employees at state mental health facilities. The research showed that the training program did not have a statistically significant impact on the social self-efficacy of the new employees after the training or after one month on the job. The research also showed that the two week new employee orientation program did not have a statistically …

Employee Volunteer And Employer Benefits From Business-Education Partnerships As Perceived By Employee Volunteers, Evelyn Kwan Green

Dissertations

The U.S. is losing global competitiveness in its institutions, higher education, and the casino industry. An industry’s competitiveness depends on its ability to produce a highly skilled workforce, and higher education plays a key role in preparing students with skills critical to workplace success. Business and education entities form partnerships to use employee volunteerism (EV) as a student skill gaps solution and as a corporate social responsibility (CSR) strategy. Currently, education entities lack a systematic approach to measure and communicate the benefits of EV to their business partners. Without accountability, education entities may risk the long-term support of business partners. …

The Computer Ate My Classroom: Assessing Student Interactions, Perceived Learning, And Satisfaction In Online Community College Career Technical Education Courses, Jessica Lindsey Miller Lewis

Dissertations

Workforce changes, globalization, and increasing use of technology create the need for an increased number of skilled workers. The community college system, through Career Technical Education (CTE), serves as a catalyst for skills training; however institutions must seek innovative ways in which to attract and retain students. Online learning offers flexibility in time and space, the ability to reach a larger student population, and to attract a new generation of digital learners. For these reasons, online learning enables institutions to develop a larger pool of skilled workers through online CTE courses.

Interaction is a key factor in the learning process …

Change Capacity As A Determinant Of Sustainable Roi Implementation In Human Resource Development Practice, Hollis Jo Ann Burkett

Dissertations

The demand for accountability through measurement continues to heighten application and use of the ROI (return-on-investment) Methodology™ as an essential part of human resource development (HRD) and program evaluation in both private and public sector organizations. Although progress has been made towards identifying best practices in ROI process implementation, sustainability of the process is an aspect of implementation that is often overlooked and under-estimated.

This research identifies characteristics of sustainable ROI process implementation in HRD practice and offers a framework for ROI process maturity, along with practical guidelines to enhance evaluation process and practice maturity. The target population was drawn …

The Effect Of Holland's Person-Environment Fit On Trait Anger, Interpersonal Conflict At Work, And Workplace Aggression, Aimee Chantelle Pseekos

Dissertations

This study examined the effect of Person-Environment fit, as defined by Holland's (1997) theory, on trait anger, interpersonal conflict at work, and workplace aggression in a sample of employees in the United States. Job satisfaction was also examined with regard to concurrent and discriminant validity information for this sample. Results indicated that there was not a statistically significant effect of Person- Environment fit on trait anger, interpersonal conflict at work, or workplace aggression. The concurrent and discriminant validity of findings was supported through relationships between job satisfaction, Person-Environment fit, and workplace aggression. Limitations and implications for further research related to …

Assessing The Impact Of Ethical Training On Law Enforcement Personnel, Tina L. Lee

Dissertations

The purpose of this study was to investigate the opinions of police officers in regards to satisfaction with ethics training. The participants in this study were police officers in city/municipal and county law enforcement agencies. Ethics training is very important in the field o f law enforcement because of the many temptations that officers face and the tremendous amount of authority that society gives to the police. In order to investigate officer’s satisfaction with ethics training, the Ethics Training Questionnaire (ETQ) was developed. This questionnaire contained two parts. The first part was completed by police administrators, and the second part …

School Web Sites And Teacher Employment Interest, David Theodore Freeman

Dissertations

The Internet has changed the way many organizations, including public and private schools, recruit and select employees. It has also changed the way many people research and pursue employment opportunities, including those seeking positions in education. The school Web site is often the medium of first contact between a school or school district and a potential employee. That first contact can influence the potential employee’s decision to actively pursue employment with a school or a school district.

This research measured the reactions o f preservice teachers who visited three grade-level appropriate school Web sites of “poor,” “average,” and “best” distinction. …

Development Of An Instrument To Identify The Virtues Of Expert Nursing Practice: ‘Byrd’S Nurses Ethical Sensitivity Test’ (Byrd’S Nest), Lisa Marie Byrd

Dissertations

The purpose of this research was to develop and analyze the psychometric properties of Byrd’s Nurse’s Ethical Sensitivity Test (Byrd’s NEST). An instrument to evaluate nurses’ ethical sensitivity in practice by examining choices of action in ethical dilemmas based on nursing virtues: compassion, fidelity to trust, moral courage, justice, self-confidence, resilience, practical reasoning, and integrity (Benner, Tanner, & Chelsa, 1996; Volbrecht, 2002). Benner’s theory of skill acquisition-novice to expert was the theoretical framework for this research which surveyed for correlations between a nurse’s ethical sensitivity and educational level, years of experience, certification, and work setting. Until now, there have been …

Performance Evaluation Models For Strategic Decision-Making: Towards A Hybrid Model, Geraldina Villalobos Quezada

Dissertations

Performance management systems serve strategic, administrative, and developmental purposes; therefore, their role in an organization cannot be overestimated. As a function of this strategic role, different evaluation models have been developed and implemented by organizations: BSC, CIPP, TQM, Six Sigma, and AOP.

Following a review of current evaluation theory and practice models that focus on improving strategic decision-making in organizations, four research questions were developed that sought to identify the interrelationships, evaluation components, evaluation indicators, data collected to support the evaluation,evaluation implementation protocols, quantitative and qualitative analyses, outcomes, and critical factors of the BSC and CIPP models.

A multiple case …

Job Satisfaction And Its Relationship To Organizational And Religious Commitment Among Workers At Northern Caribbean University, Donna Brown

Dissertations

Problem. Recruiting teachers and motivating them to stay in their jobs present a challenge to educational institutions in Jamaica. Given the importance of workers' satisfaction to the health of an organization and the link between job satisfactionand turnover rate, then an examination of job satisfaction at Northern Caribbean University (NCU) is a priority. Based on this background, the primary focus of this study was to investigate job satisfaction and its relationship to organizational and religious commitment among workers at NCU.

Method. This study utilized a quantitative, descriptive research design. A survey questionnaire was sent to all full-time administrators …

Increasing The Awareness Of Human Resource Development Activities In Small Firms, Hanacho Michael Nmom

Dissertations

Much of what is known today concerning organizational human resource development efforts (those being employee training, education, and development activities) has steadily and favorably come from large firms. Conversely, very little is known about the extent of HRD activities in small firms, especially those with fewer than 300 employees. To correct this imbalance of awareness the primary aim of this study is to delineate the learning activities of four successfulsmall service-oriented firms in Kalamazoo (Michigan) county.

The study sample consists of seven "purposeful informants". A mixed-method case study, employing the quantitative and qualitative fact-finding strategies ofa simple survey questionnaire and …

Examining The Similarities And Differences In Benefits Of School-To-Work As A Workforce Development Strategy: A Study Of Key Stakeholder Involvement Using A Multiple Case Study Approach, Alton Leon Alford

Dissertations

Violence is a significant occupational hazard in the American workplace. Nearly a thousand employees are murdered on the job each year and workplacehomicide has become the leading cause of death for women and the second for men. From 1993 to 1999, there were an average of 1.7 million nonfatal violent victimizations each year, accounting for 18% of all violent crime. Although government employees accounted for 18% of the U.S. workforce, they made up 37% of workplace violence victims.

A review of literature found no unified definition of workplace violence. Recent scientific research regarding this problem is rare, despite its increasing …

The Roles And Attributes Of Human Resource Leaders During Organizational Restructuring, Alison Anne Brown

Dissertations

Problem. As the number of organizations involved in major restructuring increases, Human Resource (HR) leaders find themselves in a labyrinth of evolving roles. How might they facilitate the organization's desire to successfully wed human needs and experiences to profit expectations and strategies?

Purpose. This qualitative study seeks to increase understanding of the dual role played by human resource leadership, as they are both survivors and facilitators of organizational restructuring. It answers the overarching question: What are the unique contributions made by HR leaders to the organizational restructuring process?

Methodology. Through a purposive sampling process, 11 HR leaders were identified who …

The Field Study Of A Training Transfer Enhancement Process And Its Effect On Transfer Of Training, Andrew W. Bowne

Dissertations

Transfer of training is defined as the degree to which trainees apply, in their jobs, the knowledge, skills, and attitudes they gained in training. Research regarding transfer of training has called training effectiveness into question. For example, Baldwin and Ford (1988) reported average transfer rates typically in the 10% range.

The study tested the effectiveness of particular procedures and tools intended to enhance transfer of training. These transfer enhancing tools were employed by an experimental group of trainees’ supervisors (who received training from the researcher in the application of the tools) before a half-day problem-solving training workshop for their employees …

Relationships Between Leader Characteristics, Planned Change And Organizational Culture In A Dynamic Manufacturing Environment, Matthew Chodkowski

Dissertations

The new economic era has been marked by profound global change. In response, researchers and practitioners have called for a rethinking of the conventional concepts of leadership, change, and organizational culture to improve our competitiveness in this turbulent world market. This study investigated the relationships between leader style, leader behavior, leadership paradigm, leader knowledge of change, organizational culture potency, and planned change efficacy in a manufacturing company implementing a high performance work system change initiative. This study intended to contribute to the reconceptualization of the leadership construct and the explication of the leadership-culture-change linkage.

Six hundred and eighty-nine subjects representing …

The Relationship Between Organizational Culture And The Practice Of Program Evaluation In Human Service Organizations, Lorraine Marais

Dissertations

There are many obstacles for human service organizations in evaluating programs. Some of these barriers are the difficulty in defining human behavior and the change that needs to be evaluated, human service programs that take a long time to show results, agency capacity to do evaluation, and cost (Young, Hollister, Hodgkinson, & Associates, 1993). Another subtle yet powerful influence on the practice of evaluation in nonprofit organizations may be organizational culture (Schein, 1990). If an organization is going to employ self-evaluation, an organizational culture may be needed that will support such efforts. This study was designed to assess the relationship …

The Relationship Of Saudi Managers’ Characteristics And Their Support Of The Transfer Of Training To The Workplace, Khalid M. Alhazmi

Dissertations

Many HRD professionals have pointed out that one of the most important elements for transfer of training to the workplace is management support. However, there is little discussion concerning management characteristics that support the transfer of training to the workplace. The purpose of this study was to investigate management characteristics that inhibit or promote the transfer of training to the workplace and to provide information regarding those characteristics to companies.

This study focused on one main question: Do management characteristics have an effect on management support of the transfer of training to the workplace? To answer this question, a study …

Registration Of Apprenticeship Programs And The Turnover Of Skilled Trade Employees, Dennis J. Bona

Dissertations

The primary purpose of the study is to provide empirical evidence that refutes arguments made by employers who resist registering an apprenticeship program because they believe it will increase turnover of their skilled trade employees. To do this, data were collected to test the hypothesis that companies that have a registered apprenticeship program experience less turnover of their skilled trade employees compared to companies that do not. Secondary hypotheses were also developed to compare turnover ratios with union orientation, size, and wage structure of employers to help validate the results and demonstrate alternative explanations for turnover of skilled trade employees. …

A Test Of A Rapid Developer Model: Workplace Factors Associated With Learning And Development, James A. Alexander

Dissertations

The speed at which individuals and organizations learn and develop is a vital contributor to organizational change and organizational effectiveness. This study postulated the notion of "rapid developers”, those persons who learn and acquire job competence more quickly than their peers. The purpose of this study was to identify, define, and differentiate the factors associated with "rapid development."

The author constructed a rapid developer model based upon the review of the disciplines of training, performance technology, total quality, organization learning, and organization culture. The model identified and defined the contextual factors that could be expected, based on an understanding of …

An Analysis Of Available Selection Factors For Judging The Educational Merit Of Short Duration, Out-Of-House, Management Training Programs For American Corporations, Douglas R. Loomer

Dissertations

The purpose of this research project was twofold. First, to determine which, if any, information items, normally known about short duration out-of-house management training programs (seminars, workshops, etc.) prior to attendance, are indicative of educational merit. Second, to utilize this knowledge of educational merit indicators to test for a difference between the educational merit of out-of-house management training programs provided by (a) academic and (b) nonacademic instructional sources.

A total of 20 program characteristics were identified as indicators of educational merit by a review of literature and/or survey of corporate training officers. Six of these 20 indicators produced a difference …

A Descriptive Study Of Organizational Structure And Its Relationship To Employee Utilization In The Electric Utility Industry, Frederick M. Keaton

Dissertations

The purpose of this study was to examine the effects that six structural variables had upon the utilization of employees within an electric utility. Specifically the objectives were: (1) To investigate the relationship between the organizational level within an organization and work force utilization. (2) To determine whether a relationship exists between span of control and work force utilization. (3) To determine whether a relationship exists between line versus staff positions and work force utilization. (4) To investigate the relationship between organizational subunit size and work force utilization. (5) To investigate the relationship between centralized versus decentralized organizations and work …