Business Commons^™

Recruiting And Talent Acquisition Strategies In The Hospitality Industry During The Great Resignation, Kristen E. Poggi

Senior Honors Projects, 2020-current

The Great Resignation, which stemmed from the Covid-19 pandemic, has impacted many businesses within the United States. With the nation's quit rate reaching all-time highs, businesses are struggling to retain and attract new employees. This is especially seen within the hospitality industry. The industry has been struggling to reach sufficient staffing levels while people are excited to travel and utilize these hospitality businesses after the global pandemic. To learn more about this issue and to gain awareness, I have conducted a literature review of the current research about this topic. I have also conducted my own research by interviewing three …

Overcoming Challenges And Building Bridges: A Journey Towards Sustainable Tourism Development In Dangriga, Belize, Drew Patterson

Management Undergraduate Honors Theses

This article discusses the challenges and potential solutions for enhancing tourism in Dangriga, the largest town in the Stann Creek District of Belize. Despite being known as the "Culture Capital of Belize," Dangriga attracts fewer tourists compared to smaller towns in the country. The lack of tourist influx could be attributed to limited understanding of internet marketing by local business owners and the town's focus on its cultural identity rather than catering specifically to tourists. The article emphasizes the importance of online marketing in promoting tourism and suggests that improving the online presence of local businesses could boost the tourism …

Food Marketing: The Adverse Effects Of Food Advertisements And Media Messaging On Men, Women, And Children, Lindsay Arnolds

Management Undergraduate Honors Theses

This thesis examines the impact of food marketing on different segments of the population in the United States. Specifically, the study focuses on the effects of food advertising on men, women, and children, with an emphasis on the ways in which marketing messages influence their food choices, attitudes, and behaviors. Through a comprehensive review of the literature and a survey of various participants, the thesis analyzes the various techniques used by food companies to target these groups, including packaging, labeling, and promotional strategies. Furthermore, it reviews studies on the effects of food advertising and media messaging on the physical and …

The Economic Impact Of The Cruise Ship Industry On Destination Port Countries During Covid-19, Katherine Snowberger

Honors College Theses

The travel and tourism industry was the fastest-growing industry in 2019. With more discretionary income available, many people spent their time traveling and exploring new cultures. One major sector of the travel and tourism industry is the cruise industry. In this sector of the industry, the clientele pays a flat fee to cover room, food, travel, and entertainment, which allows them to explore new and exciting ports of call. These port destinations rely heavily on tourism income to support their communities and infrastructure. This economic study aims to show how the COVID-19 pandemic has impacted destination port cities and how …

Rally With The Rapids: An Experiential Learning Project With Special Olympics Athletes, Emily Cisek Ph.D, Michael Mignano Ph.D, Jon Coles Ph.D

Findings in Sport, Hospitality, Entertainment, and Event Management

Background: Students who have participated in an experiential learning project are better prepared and have a superior internship because of the experience. Furthermore, students can increase their diversity-related competencies by developing interpersonal skills through exposure to diverse cultural identities. Purpose: Guided by intergroup contact theory, the purpose of this study was to explore the impact of an experiential learning project for a Special Olympics basketball event on undergraduate sport management student’s development of diversity-related competencies. Methodology/Approach: Participants included eight undergraduate sport management students from a Midwestern university who participated in the project as part of a sport management curriculum. Retrospective …

Utilizing Vr Scenarios To Aid Student Empathy In Challenging Interactions, Peter M. Unwer

ATU Scholars Symposium

This project will enable faculty in the Parks, Recreation and Hospitality Administration program at Arkansas Tech University to implement virtual reality training into the existing curriculum to ensure students are better prepared for the mental demands of the field. Through creating hospitality and tourism virtual reality scenarios, this will aid in the hands on teaching for our students to better understand the complexities within the industry that a typical classroom cannot provide. For example, Hilton recently partnered with a company called Sweet Rush to create a virtual hotel experience for team members. The project was a success, reporting 87% of …

How Do Advertising Imageries Contribute To Women's Inequality For Profit In Tourism?, Selma Berrada

Student Research Design & Innovation Symposium

Objectives: This study analyzes the impact of the female body used for tourism marketing purposes on social norms, roles, and expectations. It also examines the importance of research in this field to shift marketing approaches contributing to gender stratification. This paper aims to research women’s body language, portrayal, beauty, and environment in tourism marketing imagery and their effect on gender inequalities. Then, the study introduces the social responsibility of media to promote inclusivity and diversity through their advertising methods. Moreover, this article considers the correlation between arousing emotions through displaying female bodies as advertising methods and consumer decision-making. This research …

A Culture Of Health Within The Club Industry, Ashley Zechello

Student Research Design & Innovation Symposium

Based on qualitative research methods, this study holistically explores the value of health within the private club industry, and innovative approaches to wellness; driven by the members. For instance: (1) Employee health: clubs empower their employees to take care of themselves. This makes them stronger leads for their teams. Clubs support their employees by assisting them through educational opportunities. Members invest in their people- in return- their club operates more successfully. The Club Managers Association of America's (CMAA) mission is lifelong continuous growth in education and professionalism. (2) Member health: as society looks at member health, an increasing emphasis on …

Gender Dysphoria: A Qualitative Study, Courtney Stevenson

Student Research Design & Innovation Symposium

This qualitative research study investigates gender-neutral language and the impact that it could have on the mental health of transgender non-binary (TNB) individuals. The study considers gendered terms and explores how their continued use may affect this community. This kind of qualitative research is some of the first of its kind, as only recent years have shown an increase in the awareness of this part of the LGBTQIA+ community and providing resources for young TNB individuals. The included literature review synthesizes theoretical frameworks and outlines previous research conducted in related studies. These studies examined the use of gender-affirming language and …

Astroworld: Crowd Surge And Communication Errors, Scott Arrington, Caroline Shea, Gillian Adduci

Student Research Design & Innovation Symposium

Understanding crowd management is one of the most important components to consider for a safe and successful event. Professionals need to develop, implement, and manage crowd management policies and procedures that will ensure a safe environment and event. This case study examines the AstroWorld Festival, an annual music festival run by Travis Scott, an American rapper, and held in Houston, Texas. During the third annual festival in November of 2021, tragedy struck and ten lives were lost. An influx of sudden motion or, a crowd surge, began causing concert-goers to panic. This case study examines the factors that led to …

Collaboration Between Cfit And The College Of Engineering And Design, Elizabeth Broder, Tanner Glawe, Elizabeth Rall, Alliana Fennelly

Student Research Design & Innovation Symposium

In the Chef-Driven Contemporary Casual Concepts lab, culinary students were divided into teams to create a restaurant concept. This team of four chose developed The Hottenany, a concept and menu that best represented Lincoln, Nebraska. Students met weekly and to outline the project and delegate tasks. After developing the concept for their menu and logos, the team collaborated with graphic design students. Working as an interdisciplinary team resulted in a richer experience. It provided the opportunity for culinary students to see how their vision was interpreted in design, reinforcing the need for focus and clarity on the concept. It also …

Fostering A Culture Of Inclusion And Belonging, Melody Huang, Hanna Devlin, Hannah Bernard, Hannah Leuvelink, Jaden Dimeo, Grace Kim, Spencer Mah, Matthew Bohannon

Student Research Design & Innovation Symposium

In correspondence to the Civil Rights Movement in the United States, the Diversity, Equity, and Inclusion (DEI) movement became prominent in the late 1960s. With the progression of DEI, specifically in the hospitality industry, The Loews Hotel Co. partnered with Johnson & Wales University to discuss, research, and improve diversity, equity, and inclusion at Loews. Over 16 weeks, eight students from Johnson & Wales were nominated to work on the project and conduct research to help improve the quality of Loews Hotels & Co.’s DEI practices. The project discusses three important research questions regarding DEI in the workplace. The first …

From Pitch To Performance: Making Of A Musical, Jacob Olsen

Student Research Design & Innovation Symposium

Johnson & Wales University’s drama club, the JWU Players, produces a musical annually. Each production is led entirely by undergraduate students from a variety of the university’s colleges. During the 2021-2022 academic year, the Players produced Bright Star, a bluegrass story about love, loss, and family. Bright Star generated new funds for the club and met several of the objectives set forth by the production team. Once a production team is elected in December, they immediately begin the planning for show weekend. The weekend of performances is slated for mid-April, giving the production team four months to create a show. …

School Of Culinary Arts & Food Technology, Tu Dublin Newsletter - Spring Edition 2023, James Murphy

Other resources

The School of Culinary Arts and Food Technology, TU Dublin, Spring Newsletter captured the many events, research, awards, significant contributions and special civic and community activities which the students and staff members of the school across our (3) three campuses have successfully completed up to the Spring period of 2023. The successful completion of these activities would not be possible without the active and on-going support of the 'INSPIRED' friends of Culinary Arts (school supporters), our school's industry association supporters and our school's fantastic academic, laboratory assistants, technical support and administrations teams across our (3) three TU Dublin campuses in …

Benchmark Study: Impact Of Electronic Health Records Vs. Paper-Based Records, Erin Emmerich

MSN Capstone Projects

Medical documentation is an essential part of healthcare and conducted at the highest standard; documentation ensures the delivery of safe and high-quality healthcare services (Noureldin et al., 2014). Performance Improvement team reports the same poor outcomes each quarter that may be a result of the paper-based documentation system. These outcomes include patient safety, patient satisfaction and cost-effectiveness. This narrative review’s purpose is to determine whether the implementation of an electronic health record (EHR) system could improve outcomes. Evidence-based guidelines for the implementation of an EHR need special consideration to have a successful transition. Further studies may need to be reviewed …

Cajun Vs. Creole, Joshua Mason, Brooke Pulliam

Undergraduate Research Conference

No abstract provided.

Building Valuable Connections In The Hospitality And Tourism Industry, Brooke Pulliam

Undergraduate Research Conference

This project's purpose was to organize the first hospitality industry networking event by the students in the Hospitality Administration program. This networking event established the relationship between industry partners and hospitality students. In addition, paving the way for internship and job opportunities. CHALL

How Observed Customer Mistreatment Of Supervisors Affects Employees’ Service Sabotage: A Cross-Cultural Examination From The Deontic Justice Theory, Wen Jiang, Cass Shum, Hyounae (Kelly) Min, Ye Ding

Hospitality Faculty Research

Research on customer mistreatment has focused on victims’ perspectives with scant research on third-party observers’ reactions, especially their reactions to customer mistreatment of supervisors. Drawing on the deontic justice theory, this research investigates how and when customer mistreatment of supervisors impacts frontline employees. Using a mixed-method of three studies (experiment, time-lagged survey, field survey) from two countries (the U.S. and China), this research demonstrates the spillover effects of customer mistreatment of supervisors on employee’s service sabotage via moral anger. Study 1 showed that hospitality employees’ moral anger mediated the relationship between customer mistreatment of their supervisors on employees’ service sabotage. …

The Impact Of Interactivity On Information Processing For Virtual Tourist Destinations, Hongxiao Yu

Theses and Dissertations

The rapid development of virtual reality (VR) platforms offers great potential for the widespread consumption of VR tourism offerings. This creation of tourism experiences through VR significantly impacts tourism marketing strategies. Nevertheless, unprecedented development presents research challenges to better understand the effectiveness of VR interactivity in providing dynamic virtual experiences and shaping consumers’ intention to visit actual tourism destinations. Moreover, destination marketing managers face challenges in designing interactive features to leverage VR technology to influence consumers’ decision-making. To address these challenges, this dissertation extends the heuristic-systematic model to investigate how VR interactivity influences visit intention through engaging experiences with technology …

Regulating A Fantasy For A Billion: Playing On A Smartphone In India, Angshuman Hazarika

UNLV Gaming Research & Review Journal

The fantasy gaming industry in India has moved forward at an unprecedented pace with limited oversight primarily based on 'self-regulation'. The absence of a clear regulatory mechanism for this industry has been highlighted in previous work, but no clear determination has been provided on how to deal with this issue. The current contribution seeks to provide a path ahead by suggesting that the government regulate the industry directly instead of an industry-operated self-regulatory framework which has had limited effectiveness till now. This suggestion has been made considering the significant size of the industry and the target demographic of the fantasy …

2023 Sport Science Forum Abstracts

Findings in Sport, Hospitality, Entertainment, and Event Management

The Sport Science Forum is hosted by Dr. Frederick G. Grieve and Western Kentucky University. This is a collection of abstracts from the Forum in order of presentation.

Saba Dutch Caribbean: Strategic Tourism Master Plan, A Beautiful Life Awaits, Robertico Croes, Kelly Semrad, Manuel Rivera, Sergio Alvarez

Dick Pope Sr. Institute Publications

This report documents the Saba Strategic Tourism Master Plan, 2023-2028. The report provides directions to help Saba capitalize on new tourism related opportunities and overcome challenges that have emerged post pandemic. The plan is the outcome of a participatory process that includes multiple layers of tourism stakeholders including the residents, government officials, business owners, NGOs, community leaders, local organizations, and tourists. The plan observes that overall, there is a disconnect in the stakeholders’ message regarding the value of Saba. Tourists appreciate the value and beauty of Saba’s natural resources and authentic culture, yet residents undervalue themselves and Saba due to …

Role Of Social Media On Travel Destination Decision-Making: Young American’S Motivation, Attitude, And Behavioral Intention, Wooyang Kim, Dale A. Cake, Hyun Sang An

AMTP Proceedings 2023

This study aims to examine how social media influences American Millennials’ and Gen Zers’ travel destination decision-making process in an integrative theoretical framework of the Uses and Gratification Theory and Theory of Reasoned Action. Young generations, who desire escapism and entertainment in order to relax through their everyday lives, are looking for value brought to their lives from vicarious out-of-routine experiences through social media, which engenders process gratification. This process evokes the desire to experience and explore the destination they viewed on social media, inducing vicarious pleasure that leads to affective responses toward the travel destination. Notably, a positive …

The Impact Of Case Management Intervention For Insured Asthma Patients In Louisiana, An Empirical Study, Mohamed Mohamed Ohaiba

LSU Doctoral Dissertations

Asthma is a chronic condition whose symptoms are managed/prevented using medication and interventions. The overarching objective of this study was to evaluate the impact of patients' demographics on case management enrollment and healthcare utilization, as well as to develop machine learning models to predict high-cost patients.

To accomplish these goals, the Man-Whiteness test, the chi-squares test, logistic regression and odds ratios, and machine learning models were implemented. The average cost of the non-enrolled CM group was significantly higher than the enrolled group (p-value .0001). In addition, the non-enrolled groups had considerably more visits to the emergency department than the other …

Industry 4.0 Applications Towards Sustainability In Hospitality: First Waves In The Guest Room, Sanjay Nadkarni, Florian Kriechbaumer, Natasa Christodoulidou, Marcus A. Rothenberger

Journal of Global Business Insights

Digitalization is positioned as an important element for the future of hospitality related services, especially since the onset of the COVID-19 pandemic (Gursoy & Chi, 2020; Shin & Kang, 2020). Historically, digitalization focused on amplifying returns by increasing revenue and operational efficiency. The hospitality industry utilizes resources intensely to function well; and when used properly, technological improvements can optimize the development of a sustainable business model. This manuscript explores the role of recent innovations in digitalization, such as Big Data, the Internet of Things (IoT), and artificial intelligence (AI) in enabling environmental sustainability in hotels. These innovations become transparent …

Evaluating The Covid-19 Pandemic Changes On Hotel Organizational Culture, Christos Kakarougkas, Theodoros Stavrinoudis, Moschos Psimoulis

Journal of Global Business Insights

The strong negative consequences caused by the outbreak of the COVID-19 pandemic created the need for a scientific investigation of changes that occurred in the organizational culture of the hospitality industry. This research paper, using the Delphi method, served three purposes. It first assesses the changes that the COVID-19 pandemic has brought to selected cultural components (product, external relations, and entrepreneurship strategy) that shape a hotel’s organizational culture, and determines how it interacts with other stakeholders on an inter-organizational level. Secondly, it links these changes to the three directions of change: formal/revolutionary, informal/evolutionary, and hybrid. Thirdly, it suggests specific policies …

Horse Sense Or Horse Hype? Estimating The True Economic Impact Of Churchill Downs And The Kentucky Derby On The Louisville Metro Area, Thomas E. Lambert

Faculty and Staff Scholarship

In trying to assess the true economic impact of the Kentucky Derby on the Louisville region (north central Kentucky and south central Indiana counties), one can find two different estimates appear in doing a quick search on the internet. Some sources, such as the Kentucky Derby Museum, indicate that the economic impact of the Derby is around $217 million (Kentucky Derby Museum 2023) but never mention a source or study for this conjecture. In doing some research, this amount is determined to come from a 2001 study by the marketing research firm Wilkerson and Associates (LaMarra 2001), and therefore this …

Premier: The Magazine Of The Unlv Harrah Hotel College, Angela Ramsey, Caitlyn Lopez

Premier: The Magazine of the UNLV Harrah Hotel College

What a privilege it has been to serve as dean of the Harrah College of Hospitality over the past ten years!

Let The Devil Speak For Itself: Should Chatgpt Be Allowed Or Banned In Hospitality And Tourism Schools?, Faizan Ali, Chatgpt Openai, Inc

Journal of Global Hospitality and Tourism

Since the inception of Open AI’s ChatGPT, its usage has been a polarizing topic. This is particularly true for the higher education sector, specially disciplines such as hospitality and tourism. As such, this opinion paper provides a balanced stance and outlines the benefits and limitations of using ChatGPT by students and faculty members in hospitality and tourism schools. This paper also outlines some ethical aspects revolving arounds usage of ChatGPT in hospitality and tourism schools.

Voluntourism On The Camino De Santiago – How Iteration Changes Motives, Stakeholder Interaction, And Reintegration Of Hospitaleros, Andreas Braun

Journal of Global Hospitality and Tourism

Hospitaleros who volunteer in the hostels along the Camino de Santiago have, to the best of our knowledge, not yet been examined, from the perspectives of voluntourism and pilgrimage research. This article aims to give an insight into a unique form of volunteering based on 32 interviews with hostel wardens conducted between 2017 and 2021. The results indicate that – while hospitaleros primarily indicate interpersonal motives for their service – the voluntary work serves as a kind of “substitute drug” to satisfy the longing for and dependence on the Camino. With increasing iterations, (1) the strength of the personal motives …