Business Commons^™

Evaluating Event Effectiveness Across Alternate Platforms, Kristin Malek, Sarah Tanford, Seyhmus Baloglu

Hospitality Faculty Research

Organizations are rapidly adopting new technologies and have justified their return on investment by examining new attendee rates, “click throughs” on links, and company-specific metrics. Despite advances in technology and growing consumer dependence on electronics, the meeting and events industry has been slow to adopt IT advances for fear of cannibalization. The purpose of this study was to gather foundational knowledge of how various event platforms, such as face to face and online, can affect overall event effectiveness. Variables examined include attendee satisfaction, loyalty, and content retention. This research used a multimethod approach in which one experimental study and one …

Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s twelfth year of measurement.

Positive Deviance As A Framework For Understanding Motivations And Barriers To Exercise For University Students At Campus Recreation, René Dario Herrera

USF Tampa Graduate Theses and Dissertations

The purpose of this thesis was to use qualitative research methodologies to better understand motivations and barriers to exercise for university students at campus recreation. The secondary purpose was to identify any correlations between physical activity habits and academic success. Ethnographic data obtained from a positive deviance sample and critically analyzed with feminist and postmodern theory could provide additional validation for campus recreation's value in positively contributing to the academic success of university students.

Participant observation, questionnaire, cultural domain analysis, interview, and focus group provided qualitative data.

Results indicate university students who frequent campus recreation to exercise are highly motivated …

Lifestyles, Income, Health Factors, And Life Satisfaction Of Older Hispanic Adults, Gina Fe G. Causin Ph.D., Hyunsook Kang Ph.D., Mary S. Olle Ph.D.

Journal of Human Services: Training, Research, and Practice

The aim of this study was to explore to what extent life styles, income, and health factors contribute to the life satisfaction of Hispanic older adults. A secondary data analysis from a national survey of Hispanic Established Populations for the Epidemiologic Study of the Elderly (HEPESE) (Markides, Ray, Angel, & Espino, 2012) was used. Subjects were Hispanic older adults (over 75 years, n = 1542). For this study, Hispanics and Latinos were considered as one and the same. A two-step hierarchical regression was conducted to address the research question. The results showed health status and income were unique predictors in …

School Of Culinary Arts & Food Technology - Autumn Newsletter 2018, James Peter Murphy

Other resources

The School of Culinary Arts and Food Technology, Autumn Newsletter captured the many events, research, awards, significant contributions and special civic and community activities which the students and staff members of the school have successfully completed up to the Autumn period of 2018. The successful completion of these activities would not be possible without the active and on-going support of the 'INSPIRED' friends of Culinary Arts (school sponsors).

College News

Business Exchange

John L. Keeley Jr. Center for Financial Services Launched: Finance students will benefit from innovative academic and cocurricular programming; Hospitality School Director Names: Nicholas J. Thomas, interim associate director of the School of Hospitality Leadership, has been promoted to director of the school; Women in Entrepreneurship Institute Opens.

Ua12/2/2 Talisman: Movement, Wku Student Affairs

WKU Administration Documents

2018 Talisman yearbook.

• Good, Hannah. Movement
• Kinser, Nicholas. Tunnel Trap
• Cozer, Claire. A Day in the Life of a Food Truck – Mike Wilson, Pop’s Street Eats
• Fletcher, Griffin. Beauty in Power – WKU Women’s Rugby Club
• Gordon, Zora. The Mixed Experience
• Hornsby, Morgan. Bonfire
• Waters, Adrianna. Mispoken – Communication Disorders
• Chu, Phi. Home Base – Jessica Barks
• Cooksey, Catrina. Rerouted – Sydney Clark, Austin Clark, Blake Perkins, Sheila Flener, Handicapped Persons
• Good, Hannah. Not Safe for Work – Prostitution
• Chu, Phi. Transfigured Night
• Carter, De’inara. Passing the Plate – International Students, Recipes
• Robb, Hayley. From Sole to Soul – …

Factors Influencing Intranet Acceptance In Restaurant Industry: Use Of Technology Acceptance Model, Kunsoon Park, Narang Park, Wookjae Heo

Consumer Sciences Faculty Publications

This study examines factors influencing the user acceptance of intranets in the restaurant industry. The study uses the application of the technology acceptance model (TAM) in explaining intranet usage in restaurant operations. The TAM is an exceptional model for which to predict system usage and has been successfully applied to numerous technologies. The original model was modified to include two independent variables: organization support and information quality. The survey collected data from restaurants in the United States. The results of the study showed that perceived usefulness was the main factor influencing intranet acceptance, while organization support, information quality, and perceived …

Luck Of The Land: The Growth Of Tribal Gaming, Kim Manh

Occasional Papers

In this paper, I examine the factors that influence tribal decisions regarding gaming policy. First, I look into past accounts of the causes of gaming diffusion and attempt to overcome some of their shortcomings. In particular, previous research has neglected the limited role of federalism, geography, and the impact of gaming during undetermined legality. By collecting data from gaming expansion on tribal lands in California, I provide increased nuance to the story of gaming diffusion. I argue that proximity to major population centers will have the strongest impact on the success of tribal casinos. Only when there is an appropriately …

Physician Communication Attitudes And Success In Patient-Doctor Communication Amongst Medical School Students, Silva Topchyan, Priyanka Joshi, Hananeh Derakhshan

LSAMP Poster Presentations

The aim of this research paper is to assess the issue of difficulty in verbal communication amongst medical practitioners and their patients. In recent years, the push for efficiency and speed has caused physicians to decrease the time they spend with their patients. This push for efficiency has caused a strain in the healthy development of physician-patient relationships. Therefore, hospitals and clinics are suffering from a decrease of patient satisfaction and loss of customers and revenue. Previous studies have been done to assess the use of implementing techniques from the hospitality industry and having a more humanistic approach to health …

How Slot Machines Work -- And Why You Should Think Twice Before Playing Them, Anthony Frederick Lucas

Hospitality Faculty Research

A short summary of my recent academic research. The intent was to expose a wider audience to the findings. The U.S. Conversation was recommended by Mary Croughan, VP Research & Economic Development

Building A Successful F&B Franchise, Singapore Management University

Perspectives@SMU

The right consumer value proposition and franchisor-franchisee relationship are key

Reflective Practice Series: Selected Instructional Models Using Synchronous Video Conferencing Software, Martin W. Sivula

MBA Faculty Conference Papers & Journal Articles

With the vast array of resources available to instructors, one would think that instruction and teaching would yield success for all learners. Now, well into the 21^st century has much changed in the classroom? Certainly, movable desks and chairs, advanced audio and visual equipment, and a plethora of all types of technologies which might be able to enhance training and education. Over the last several decades research on individualized instruction, cognitive science, educational psychology, and multimedia instruction (to name a few) have permeated the literature on instruction. With all the research and the vast array of studies on improving …

A History Of Play In Print Board Games From The Renaissance To Milton Bradley, Kelli Wood

Occasional Papers

This essay considers how a historical legacy of printed games dating back to the sixteenth century in Italy laid the foundation for modern board games like those produced by Milton Bradley. The technology of print and the broad publics it reached enabled the spread of a common gaming culture- one built upon shared visual structures in game boards. Modern board games, of course, relied upon similar rules and replicated the ludic functions of their Renaissance progenitors. But perhaps more importantly, they built upon and perpetuated entrenched narratives about how fortune and morality contributed to lived experiences, presenting their viewers and …

Education, Not Restriction, Is Key To Reducing Harm From Offshore Gambling, Sally Gainsbury, Alex Blaszczynski, Brett Abarbanel

Hospitality Faculty Research

Australian internet gambling policies have been refined and prohibitions on illegal gambling sites clarified in recent years. These offshore sites not only pose potential harm to consumers in the form of fraudulent and deceptive dealings, but also have long-term consequences through reducing the tax dollars generated by the licensed market. Our research takes a closer look at why gamblers use offshore sites, and the implications of this for policymaking.

Vinoble 2018 International Wine Fair, Diarmuid Cawley

Reports

Vinoble is the world's premier fortified and sweet wine fair. It takes place over three days in Jerez de la Frontera, Spain. 2018s iteration was a success with the highlight being the showcasing of 'Territorio Albariza' - a group of winemakers pushing the boundaries of traditional sherry and unfortified versions from specific terroirs. This is a report of the 2018 event held in May.

Civil Rights Or Sovereignty Rights? Understanding The Historical Conflict Between Native Americans And Organized Labor, Colleen O'Neill

Occasional Papers

Unions have played important roles in Indigenous struggles in Latin America and in campaigns that fueled civil rights movements in the United States, including efforts to organize agricultural, hospitality, and health care workers. But, Native Americans have had less of a connection with organized labor. Indeed, in the current climate, labor and tribes seemed to be locked in an adversarial relationship. Tribal leaders see unions as a threat to their sovereignty. Unions, such as Unite-HERE and the United Food and Commercial Workers, clearly see their rights to organize as part of a larger civil rights struggle. Examining struggles between tribal …

Glass Ceilings & Leaky Pipelines: Gender Disparity In The Casino Industry, Toni Repetti, Shekinah L. Hoffman

UNLV Gaming Research & Review Journal

While women account for over half the hospitality workforce there is a gap in leadership positions. This study evaluates 10,950 management positions in 972 United States commercial and Native American casinos, as of December 2016. The results show women hold 35.5% of manager and above positions. Women lead in departments such as human resources, public relations, and sales and events, but lag in casino operations management. This demonstrates horizontal occupational segregation. The results also indicate women represent 46.7% of managers, but significantly less of executive leadership. Women held only 19.4% of owner, president, and chief positions. This suggests vertical occupational …

Law Library Blog (July 2018): Legal Beagle's Blog Archive, Roger Williams University School Of Law

Law Library Newsletters/Blog

No abstract provided.

Breaking The Cycle: The Effects Of Role Model Performance And Ideal Leadership Self-Concepts On Abusive Supervision Spillover, Min-Hsuan Tu, Joyce E. Bono, Cass Shum, Liva Lamontagne

Hospitality Faculty Research

Building on identity theories and social learning theory, we test the notion that new leaders will model the abusive behaviors of their superiors only under certain conditions. Specifically, we hypothesize that new leaders will model abusive supervisory behaviors when (a) abusive superiors are perceived to be competent, based on the performance of their teams and (b) new leaders' ideal leadership self-concepts are high on tyranny or low on sensitivity. Results of an experiment in which we manipulated abusive supervisory behaviors using a professional actor, and created a role change where 93 individuals moved from team member to team leader role, …

Christianity And Gambling: An Introduction, Massimo Leone

Occasional Papers

Religions hold complex relations with games and, in particular, with gambling. The article focuses on Christianity. On the one hand, the history of this religion shows a tendency to condemn games as source of distraction from spiritual rectitude and to stigmatize gambling, above all, as opening to metaphysical randomness and, as a consequence, as challenge to the idea of divine omniscience. On the other hand, Christianity has also sought to reinterpret games, and even gambling, as possible occasion for moral improvement and as useful distraction from the hardship of monastic life. A theological perspective that reaches its peak in Thomas …

Inventive Solutions, Alson Teo

Research Collection Institute of Service Excellence (2007-2024)

Alson Teo of Stamfles International reflects on inventing the iKook and why automation is essential to scale.

Building A Better Business With Retention Policies, Richard Huggins

Research Collection Institute of Service Excellence (2007-2024)

Richard Huggins of Rabbit Carrot Gun comments on Singapore’s manpower challenges and his radical solutions

Investing In Service, Andre Huber

Research Collection Institute of Service Excellence (2007-2024)

Andre Huber of Huber’s Butchery looks at how family values have formed a cornerstone of their service vision.

Pursuing Quality, Zara Salahuddin, Arif Salahuddin

Research Collection Institute of Service Excellence (2007-2024)

Zara and Arif Salahuddin of Bismillah Biryani exchange views on growing a family business and prioritising product quality.

Reframing Dining, Hsin Yao Cheng

Research Collection Institute of Service Excellence (2007-2024)

Cheng Hsin Yao of Picnic explains how he has future-proofed his latest restaurant with technology and design.

Ninth Island, Las Vegas: Hawaiian Gaming Tourism And The California Hotel, Cynthia Van Gilder, Dana Herrera

Occasional Papers

Many people do not realize that Las Vegas, Nevada is home to a unique niche tourism: it is overwhelmingly the vacation destination of choice for residents of the state of Hawai’i, even affectionately termed the “Ninth Island.” Many credit the strong Hawaiian interest in Las Vegas to the fact that there is no legal gaming in the state of Hawai’i, however, data indicates that it is not just the opportunity to gamble that bring Hawaiian tourists here, but also the specifc amenities and experience offered at one particular hotel and casino, The California Hotel. Nicknamed “The Cal,” this establishment is …

Global Talent Management The Identification Process Of Pivotal Talent In Multinational Hotel Corporations, Stefan Jooss

Doctoral

Global talent management (GTM) has become a critical factor of organisational practice in multinational corporations. The key assumption is that GTM is a source of competitive advantage for organisations. The aim of this research is to explore and understand the talent identification process in multinational hotel corporations (MNHCs). Drawing from multiple theoretical perspectives – human and social capital as well as agency and social network theories – the study takes an interpretivist stance to examine critically the talent identification process. By means of a qualitative collective case study design, three MNHCs were selected and 73 semi-structured in-depth interviews were conducted …

School Of Culinary Arts & Food Technology - Summer Newsletter 2018, James Peter Murphy

Other resources

The School of Culinary Arts and Food Technology, Summer Newsletter captured the many events, research, awards, significant contributions and special civic and community activities which the students and staff members of the school have successfully completed up to the Summer period of 2018. The successful completion of these activities would not be possible without the active and on-going support of the 'INSPIRED' friends of Culinary Arts (school sponsors).

A Quantitative Correlational Study Between Transformational Leadership Behavior And Job Satisfaction Among California Card Room Casino Employees, Lydell H. Hall

Dissertations

Purpose: This study had two purposes. The first purpose was to determine if there is a correlation between transformational leadership behavior exhibited by the leadership team and job satisfaction among California card room casino employees. The second purpose of this study was to determine if there is a correlation between transformational, transactional, or laissez-faire leadership styles exhibited by the leadership team and job satisfaction among California card room casino employees.

Methodology: This quantitative, non-experimental, correlational study involved utilizing two Likert-type scale survey instruments to measure leadership styles and employee job satisfaction. Data was collected from 127 card room casino employees …