Digital Commons Network^™

The Reality Of Employing Artificial Intelligence Applications By Mathematics Teachers In The Educational Process In Medinah, Salwa Salem Hamzah Barzanji

University of Bisha Journal for Educational Sciences

The study aimed to reveal the reality of mathematics teachers’ use of artificial intelligence applications in the educational process. To achieve this, the researcher designed a questionnaire consisting of (26) statements; Distributed into three main axes, the study was applied to (315) mathematics teachers in the general education stages. The results revealed that the degree of mathematics teachers’ knowledge of the importance of employing artificial intelligence applications in the educational process; was high, while the degree of mathematics teachers’ use of artificial intelligence applications in the educational process was low, and the challenges facing mathematics teachers in employing artificial intelligence …

The Educational Role Of Islamic Studies Teachers In Saudi Arabia In Developing Their Students' Awareness Of Combating Electronic Terrorism, Abdurazaq Owaied Athmali

University of Bisha Journal for Educational Sciences

The aim of the current research is to identify the educational role of teachers of Islamic studies in the Kingdom of Saudi Arabia in developing students' awareness of combating electronic terrorism, in addition to identifying the obstacles that hinder the realization of this role from the teachers' point of view. In order to achieve this goal, the descriptive survey approach was used, and the questionnaire was used as a tool for data collection. The research community was represented in all teachers of Islamic studies in Taif Governorate, and a random sample of (295) male and female teachers was selected from …

Empowering Rural Women Of Olasahi: Service Blueprint For A Community-Driven Sustainable Revenue Model, Gatikrushna Mohapatra, Seema Krishnakumar

ServDes Conference Series

This research paper explores the development of a sustainable business model for rural women in Olasahi, Jajpur, Odisha. Women in this region primarily engage in traditional snack-making but lack access to structured markets, have limited sources of revenue, and have limited financial awareness. The study integrates service design principles with entrepreneurship models to create a sustainable revenue framework enabling financial independence. A mixed-methods approach was employed, including surveys, focus group discussions, and case study analyses. The study highlights key barriers such as limited financial literacy, market inaccessibility, and a lack of structured business knowledge. It also identifies scalable solutions inspired …

Designing And Evaluating Service Design Tools Based On The Philosophy Of Web3, Satoru Tokuhisa

ServDes Conference Series

Web3 incorporates blockchain technology, decentralisation, and token economies, requiring new service design approaches. Existing design principles, tools, methods, and processes were developed before Web3 and may not address its unique characteristics. This paper extracts four Web3 characteristics − Ownership, Transparency, Tokenisation, and Community Governance − through literature review and constructs three corresponding service design tools: a service concept sheet, community member journey map, and service ecosystem map. Semi-structured interviews with five Web3 and service design experts evaluated these tools through content analysis, identifying improvement areas and refinement proposals.

Mitigating Barriers In Novice Designers’ Prototyping With Ai: A Comprehensive Approach, Keita Mitomi, Koki Kusano

ServDes Conference Series

Prototyping plays a crucial role in design thinking, yet many novice designers fail to adopt it due to insufficient value recognition, limited technical skills, and psychological barriers. This study proposes a new approach by integrating a generative AI-based chat system to simultaneously address these three obstacles. In a two-month exploration with four participants focusing on circular economy themes, we developed two interactive tools—“Jibungoto Design Navigator” and “Try-It-Out Navigator.” Our findings indicate that AI-driven dialogues help clarify project goals, boost self-efficacy, and reduce the fear of failure through rapid prototyping support. The participants created both low- and high-fidelity prototypes with fewer …

Power Compass: A Template For Navigating Power In Service Design, Michalina Fidos, Mari Suoheimo, Shaohua Pan, Peter Hayward Jones

ServDes Conference Series

Service designers often encounter power dynamics that shape their role in enabling change. This study explores how and why designers experience power in practice, drawing on ecological systems theory (EST) to map experiences gathered through a case study of five focus groups with international practitioners. Leverage analysis is then used to conceptualise these insights. By intersecting these two frameworks, we developed the Power Compass - a project-centred template that visualises how social, political, and ecological forces converge in design projects, revealing power as both a source of agency and a constraint. The template aims to support designers in identifying, analysing, …

Designing From Aidagara: A Study Of Cultural Philosophy And Service Design Norms, Kazutoshi Sakaguchi

ServDes Conference Series

This study explores holistic system design rooted in Japanese cultural philosophy and its implications for service design (SD). Focusing on concepts such as aidagara (relationality) and pure experience, the research examines how traditional practices including Washoku and Makunouchi bento, embody interdependence, contextual sensitivity, and non-dualistic perception. These philosophies offer an alternative to Western design paradigms, which emphasize linearity, objectivity, and reductionism. Through case studies, this paper analyzes Japanese aesthetic and social practices as models for inclusive, sustainable service ecosystems. The study contributes to the Pluriverse by broadening the epistemological foundations of SD and highlighting culturally grounded strategies for sustainability.

Bridging The Learning Gap In Inclusive Preschool Classrooms: Impact Of Soft Teaching Materials On Behavioural Challenges, Sree Rajitha, Shahid Mohammad

ServDes Conference Series

An inclusive classroom embraces diversity while nurturing the shared bond of childhood, giving an equitable opportunity for every child to learn and grow, irrespective of their cognitive capabilities. Children with sensory processing disorders tend to get disruptive when emotionally frustrated or overwhelmed. Oftentimes, these disruptions give rise to safety concerns, emphasizing the need for safe teaching materials and the presence of support teachers. Soft tools serve as safe and engaging alternatives, simultaneously facilitating tactile therapy for emotional self regulation. This study applies service design principles to enhance and expand the role of soft teaching materials from mere toys to tools …

Building A Resilient Local Youth Community In South Korea: A Case Study Of The “Workday Club”, Yong-Ki Lee

ServDes Conference Series

This research explores the factors that contribute to resilient local youth communities in South Korea, using the “Workday Club” as a case study. It examines how these communities combat the challenges posed by urbanization and migration to Seoul causing a regional decline and a depopulation crisis. The study emphasizes the importance of rekindling traditional Korean community values, like “Dure,” which fosters collaboration and social support. The research also analyses youth communities and entrepreneurship and identifies critical factors such as social engagement and entrepreneurial opportunities as key to building resilience. Ultimately, it provides insights and strategies for building thriving youth communities …

Exploring Experiential Insighting., Ted Matthews, Adrian Michalak-Paulsen

ServDes Conference Series

Service design is increasingly recognized as a valuable contributor to user-centred innovation in the public sector. However, a lack of focus on public servants’ emotional experiences may limit its impact. This paper introduces “experiential insighting” as a human-centred approach to fostering empathy and understanding of bureaucrats’ lived experiences within the Norwegian public sector. In 2024, service design master’s students transposed these experiences into interactive installations, which were later presented at a conference. Feedback from policymakers and bureaucrats suggests that the experiential insighting installations effectively communicated key experiences, fostering empathy, stimulating dialogue, and enrichening communication. The study highlights the role of …

Design Tensions Between Attractiveness And Inclusivity In Milan Public Universities: The Case Of A Student Housing Orientation Service, Nicole Sacchetti, Daniela Sangiorgi

ServDes Conference Series

As Milan public universities compete globally to attract economic capital and student flows, they simultaneously face growing challenges in addressing the housing affordability crisis affecting their student populations. This paper reflects on the design tensions emerging within the service ecosystem of Politecnico di Milano, starting from the shortcomings encountered during the development of the multidisciplinary research-action project StudMIHome: Students Living in Milan; a study on student housing conducted by three research departments of the university, with the objective of prototyping and testing a housing orientation service for students.

Dispute Resolution As A Service: Leveraging Service Design And Ai Assistance, Ravi Mahamuni, Sachin Pawar, Manoj Apte, Girish Palshikar

ServDes Conference Series

India’s insurance dispute resolution system is burdened by long delays, escalating costs, and growing complaint volumes. With the insurance market projected to reach US$ 222 billion by 2026 and recent data showing that leading public insurers registered over 81,000 complaints in FY2023, traditional processes are no longer viable. This paper proposes a “Dispute Resolution as a Service” model for the insurance claim domain, enabled by AI technologies with service design principles. By rethinking dispute resolution as a service, the solution addresses not only the technical requirements for speed and cost reduction but also the softer aspects such as transparency, user-centeredness, …

Ai-Assisted Designers Or Designer-Assisted Ai? Human-Ai Collaboration In Service Design, Hyunyim Park

ServDes Conference Series

The integration of artificial intelligence (AI) into service design has transformed creative workflows, raising critical questions about the evolving relationship between AI and human designers. This study explored whether AI primarily functions as a tool for assisting designers or whether designers increasingly supervise AI-driven processes. An analysis of AI applications in research, ideation, prototyping and system mapping revealed that, while AI enhances efficiency and automates repetitive tasks, it lacks the contextual awareness, creativity and ethical reasoning necessary for autonomous design decision-making. Designers remain central to ensuring user centred innovation, refining AI-generated outputs and mitigating biases. This study underscores the need …

Exploring Service Rituals For At-Work Recovery Toward Healthcare Worker Wellbeing, Ted Matthews, Kajal Khanna

ServDes Conference Series

Service design has increased its attention on healthcare services in both research and practice. Despite the promise of considering the wellbeing of all actors involved in these services, it is very much the patient that is ‘focal actor’, with healthcare workers (HCWs) often being marginalised in these processes. Concurrently, diminished wellbeing of HCWs is leading to burnout and in turn medical errors that seriously impact patients and the healthcare service system. This paper reports on explorative, transdisciplinary design research that makes the HCWs the focal actor of the process and looks to design service rituals as an approach to at-work …

Journey Probe: Uncovering Aspirations Of Early-Career Employees Via Narrated Journeys, Sanandan Ratkal, Simran Patankar

ServDes Conference Series

Narrative mode of thought occurs frequently in the design process. The user research phases of a design lifecycle involve stories of users’ pains and aspirations. Aspirations can be abstract and highly contextual to uncover from conventional user research questions. Using journey maps can be an effective means to elicit user needs. Two designers experiment with journey-map styled worksheets i.e., journey probes as a tool for user research. The experiment was carried out to understand aspirations of early-career employees in a multi-national corporation in information technology services. The paper outlines the learnings gathered from the experiment and its potential as a …

Mental Health And Wellbeing Practices In Design Education: A Call For Action, Daniela Sangiorgi, Martina Čaić, Amalia De Götzen De Götzen, Rike Neuhoff, Rebecca Prices, Nuria Solsona Caba, Josina Vink, Hena Ali

ServDes Conference Series

Alarming numbers of university design students are experiencing significant issues related to their mental health and wellbeing. While the conditions affecting their mental health are systemic, universities play a key role in addressing academic related factors. This paper aims to better understand the stressors impacting design students’ wellbeing and identify strategies for addressing them. It reviews general academic and design-specific stressors highlighted in the literature. Drawing from a small sample of European design schools, the paper also shares promising practices for addressing these stressors. Kick-starting cross-institutional sharing, it offers a starting point for further collective efforts to improve student wellbeing.

Improving Service Information Inclusiveness In Emergency Preparedness And Response: A Case Of Public Service Design In Commercial Large-Scale Mass Cultural Events, Yue Yu, Sijia Yang, Wanqiang Li, Fei Hu

ServDes Conference Series

Attention to the differentiated capabilities, needs, and expectations of vulnerable groups is an important research focus for inclusive service design. In a context where the increasing complexity of urban sites and industry chains has increased the potential risk of disasters, enhancing public emergency services is related to life safety for vulnerable groups. In disasters, user groups with special needs due to differences in cognitive abilities may be more vulnerable than other populations due to their exposure and crisis response competence. These vulnerable groups have more difficulty accessing emergency information and therefore lack adequate resources for emergency response. However, there is …

Beyond Packaging: Service Design As A Catalyst For Sustainable Personal Care And Circular Packaging In India, Divy Sharma, Vrushti Mehta, Anisha Absolom

ServDes Conference Series

Personal care market is drowning in plastic waste. Every week, 420 million lower middle- class consumers discard 2.94 billion sachets, while 560 million middle-class households throw away 2.8 billion bottles and tubes monthly. Despite growing environmental awareness, the gap between intention and action remains huge- 72% of consumers know plastic harms the environment, but only 38% dispose of it properly. This paper argues that while Product-Service Systems (PSS) provide solid theoretical foundations, Service Design is the practical game-changer that can solve India's packaging crisis. Through a mixed-method study involving 95 survey responses and 15 in-depth interviews across Indian cities, we …

Wedding Rituals: Shedding Light On The Hidden Values Of Rituals To Design Better Services., Michalina Fidos, Mari Suoheimo, Jonna Häkkilä, Marja Kuronen

ServDes Conference Series

Service design often aims to create meaningful experiences, while rituals offer ways to structure their symbolic, emotional, and cultural dimensions. Understanding rituals in context can help designers co-create culturally respectful solutions that transcend boundaries. This paper explores how values embedded in wedding rituals can inform the design of more inclusive and meaningful services. Drawing on an international workshop with designers, we used a specially developed template to explore wedding rituals in a multicultural context. The study identified three overarching themes: the end of an era, patriarchy, and future prosperity. The mapping activity supported participants in reflecting on underlying rules, norms, …

Service Observer – Technology Enabled Unobtrusive User Research, Shivani Ganwani, Snehal Gaikwad, Raman Jeengar, Sylvan Lobo, Ravi Mahamuni

ServDes Conference Series

Today's services are complex, multi-channeled and multifaceted influencing user behaviour and experience. User research is a critical part of the service design process. Unobtrusive user research plays a crucial role in service design, offering insights into user behaviour without interrupting or influencing their natural interactions. We discuss our findings and concerns related to conducting naturalistic observations in today’s complex service environments through two case studies. We also explored the use of current technologies such as Artificial Intelligence, behavioural analytics, Internet of Things (IoT) sensors to observe service users in their natural environments. As an example, the paper showcases an AI-enabled …

‘Team Kazoku’: Fostering Mutual-Care Relationships Among Citizens Through Non-Parent Participation In Childcare, Kyosuke Sakakura, Yuki Kawamura, Rie Tanaka, Ayumi Arakawa, Rika Ishitsuka

ServDes Conference Series

Japan’s low birth rate gives rise to a need for mutual care among citizens to support child-rearing in society. If there is a need for public relationships to repair and sustain society for sustainable livelihoods, what can design contribute to this? This study, therefore, aimed to investigate the factors that promote and inhibit mutual-care relationships among Japanese citizens. To this end, we adopted an action research approach in which non-child-rearing people became involved with families raising children—a group we called ‘Team KAZOKU (family)’. Through a year-long study of Team KAZOKU, we found that mutual-care relationships among citizens were inhibited by …

Ai Enabled Service Design Approach - Demystifying The Myths, Shivani Ganwani, Karthik Konar, Simran Patankar, Sylvan Lobo, Ravi Mahamuni

ServDes Conference Series

There has been a recent surge in Artificial Intelligence (AI) adoption globally across industries. This has triggered widespread discussions about role of AI, particularly in design and creative fields. There are numerous opinions, findings and myths surrounding AI's role, capabilities, and limitations in general and in design too. This paper explores these prevalent myths and demystifies those by conducting a comprehensive literature review and offering insights from practical experiences. From our experience of using AI in different ways in varied service design projects, we argue about certain common myths about AI’s potential. We highlight where AI excels, where it falls …

Nevada's Healthcare And Education Workforce Pipelines, David Damore, Caitlin J. Saladino, William E. Brown Jr.

Policy Briefs and Reports

With ongoing workforce shortages in K-12 education, healthcare, and mental and behavioral health—occupations central to the HEAL (health, education, administration, and literacy) economy—this brief utilizes the Nevada P-20 to Workforce Research Data System (NPWR) and data from the U.S. Bureau of Labor Statistics to explore the current and projected landscape for these workforces in Nevada. Examining the demographic characteristics of those participating in focused career and technical education training and those earning relevant postsecondary credentials illuminates gender disparities in Nevada’s healthcare and education workforce pipelines. After reviewing the current state of these workforces and assessing the available NPWR data, we …

Top-Down Instruction Outweighs Emotional Salience: Nocturnal Sleep Physiology Indicates Selective Memory Consolidation, Laura B.F. Kurdziel, Carie Fiedler, Alex Gajewski, Caroline Pongratz

Psychology Faculty Publications

Introduction:

Sleep plays a crucial role in memory consolidation, not only stabilizing newly encoded information but also potentially supporting forgetting. Yet it remains unclear how sleep prioritizes what is retained or discarded when multiple salience cues, such as emotional valence and top-down instructional goals, compete for consolidation.

Methods:

In two studies, we examined how emotional content and intentional memory instruction interact to shape memory performance across a 12 h interval that included either nocturnal sleep or wakefulness. Participants completed a directed forgetting paradigm with neutral and negatively valenced words, followed by immediate recognition and delayed free recall.

Results:

In both …

Digging Deeper At Dayton: How Sba Faculty Champion Undergraduate Research, University Of Dayton

School of Business Administration Blog

t starts with a question (and a professor who says “yes”)

University Of Northern Iowa Fall Faculty Meeting Minutes, October 6, 2025, University Of Northern Iowa

University Faculty Documents

No abstract provided.

Staff Education Program On Perceived Stress Scale, Juliana Mutua

Walden Dissertations and Doctoral Studies

This project was a staff education program conducted at a mental health and rehabilitation center in the United States. The program was designed to address a critical gap in practice of limited staff knowledge of using standardized stress assessment tools to assess patient stress, leading to poor patient outcomes. The practice-focused question was: Does staff education on the Perceived Stress Scale (PSS) improve staff knowledge as compared pre- to post-education? The purpose was to enhance staff knowledge on the application and interpretation of the PSS. The Johns Hopkins nursing evidence-based practice (JHNEBP) model was used to organize and evaluate the …

Strategies Managers Use To Retain Financial Advisors New To The Industry, Andraes Anthony Alexander

Walden Dissertations and Doctoral Studies

High employee turnover can negatively affect a business. Some financial advisor managers are concerned about the retention of financial advisors who are new to the industry, as addressing this issue is vital for organizational efficiency, given the high costs of employee replacement. Grounded in social exchange theory, the purpose of this qualitative, pragmatic inquiry project was to explore the strategies financial advisor managers use to improve the retention of financial advisors who are new to the industry. The participants comprised eight financial advisor managers with successful retention strategies. Data were collected using semistructured interviews and by reviewing organizational websites and …

Vol. 69, No. 07 (October 6, 2025)

Indiana Law Annotated

No abstract provided.

University Band & Wind Symphony

Bailey School of Music Concert Programs

University Band | “Journeys”

Wind Symphony | "Shades of Blue"

David Roush, Conductor