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Gvsu Undergraduate And Graduate Catalog, 2023-2024, Grand Valley State University

Course Catalogs, 1963 - Current

Grand Valley State University 2023-2024 undergraduate and graduate course catalog. Course catalogs are published annually to provide students with information and guidance for enrollment.

The Effects Of Brand Relationships On Justice Perceptions In Service Recovery, Cid Gonçalves Filho, Kip Kiefer, Marc Fetscherin, Alexander Blandina, Marcelo Nacif Rocha, Plínio Rafael Reis Monteiro

Faculty Publications

Purpose: This paper explores how brand relationship quality (BRQ) influences consumers’ perceived sense of justice in the context of service recovery situations.

Design/methodology/approach: We conducted a survey of 368 consumers who experienced an automotive service recovery.

Findings: Stronger BRQ led to higher levels of perceived justice (distributive, procedural, and interactional), which in turn led to higher customer satisfaction of complaint handling. Ultimately, higher customer satisfaction led to lower complaining, lower retaliation, and higher purchase intention. Our alternative model tested the effects of BRQ sub-dimensions on justice perception. Interestingly, trust produced a “love-is-blind” effect, while intimacy revealed a “love-becomes-hate” effect.

Originality: …

Policing Veterans: What The Veterans Affairs Police Can Illustrate About The Policing Of Disability In America, Zachary R.M. Outzen

Faculty Publications

The Department of Veterans Affairs Police (“VA Police”), a federal law enforcement agency tasked with law enforcement on Department of Veterans Affairs (VA) properties, has a shocking record of misconduct and brutality against veterans. Because the VA is the largest integrated healthcare system in the United States, the VA Police are primarily responsible for policing VA medical facilities. While issues facing the veteran community have largely been analyzed as separate from those facing the American public at large, VA medical facilities replicate broader socioeconomic trends in policing of vulnerable populations. Veterans receiving VA healthcare services are disproportionately likely to be …

Theming, Service Performance, And Downstream Effects Of Subjective Leisure Experiences, Brian J. Hill, Patti Freeman, Gary Ellis, Emily Catalan

Faculty Publications

We examined determinants (i.e., theming and service performance) and results (proclivity to recommend, enjoyment, perceived value of time spent) of structured leisure experiences. Structured leisure experiences were measured in terms of intensity of engagement (focus on unfolding narrative), absorption (focus on sensory stimuli), and immersion (focus on performance) during participation. Experience measures (n=310) reported by 168 young adults upon exiting a variety of leisure, recreation, and hospitality venues supported the research hypotheses.

Educate Or Litigate? The Mindsets Of Advancing Knowledge And Maintaining Financial Stability In Higher Education, Cherri Brown, Cheryl Lentz

Publications

The educational mindset for online higher degrees, specifically the master’s and doctoral journey, shifted from the refractive thinking perspective as transformational experiences, producing objective decision-making processes, to transactional business exchanges, and in some institutions, an exchange for investors and stakeholders. Nehrlich (2006) coined “transactional exchange” as an exchange of one thing for another involving some form of gain. This chapter presents the business of marketing higher education programs (i.e., master’s and doctoral degrees) and the front-line faculty positioned to achieve an institution’s profit margin derived from degree production. Our goal is to discuss the losses and gains when faculty, who …

Behavioral Health Grants Overview 2022, Parkview Health

Health Services and Informatics Research

2022 List of Externally and Internally Funded Research for our Behavioral Health Outreach Initiatives.

Our Mission: To strengthen awareness around mental health, support needs in our community, reduce stigma, and encourage people to connect with care.

Conceptualizing Care Partners' Burden, Stress, And Support For Reintegrating Veterans: A Mixed Methods Study., Nicholas A Rattray, Mindy Flanagan, Allison Mann, Leah Danson, Ai-Nghia Do, Diana Natividad, Katrina Spontak, Gala True

Health Services and Informatics Research

BACKGROUND: People who support Veterans as they transition from their military service into civilian life may be at an increased risk of psychological distress. Existing studies focus primarily on paid family caregivers, but few studies include spouses and informal non-family "care partners." We sought to identify key challenges faced by care partners of Veterans with invisible injuries.

METHODS: Semi-structured interviews were conducted with 36 individuals involved in supporting a recently separated US military Veteran enrolled in a 2-year longitudinal study. CPs completed validated measures on perceived stress, caregiving burden, quality of their relationship, life satisfaction, and flourishing. Independent

RESULTS: Care …

Relationships Among Perceptions Of Support, Experiences Of Gatekeeping, And Burnout In Counselor Educators And Supervisors, Alicia Lamar

Dissertations

Counselor educators and supervisors carry out the responsibility of ensuring that counselors in training are competent and fit for practice. Burnout can occur when stressors in the workplace are not addressed. Engagement in the role of gatekeeper and perceptions of support can be factors that impact burnout in counselor educators. The exploration of variables that may relate to counselor educator burnout would benefit the counseling community including counselor educators, counseling students, counseling clients, and the community at large. There has been a paucity of research exploring the relationships among faculty members’ perceptions of support, experiences of gatekeeping, and burnout in …

Panel 4 - Severe Or Pervasive: Towards Empowering Workers, Allegra Fishel, Joe Sellers, Bernice Yeung, Ann Mcginley, Alexis Ronickher

American University Journal of Gender, Social Policy & the Law

FACILITATOR: All right. We’re back and I wanted to introduce our moderator for our panel, Severe or Pervasive: Towards Empowering Workers. We have Ms. Allegra Fishel moderating. Ms. Fishel is a seasoned civil rights advocate and the founder of The Gender Equality Law Center. So, thank you so much for being here and, Ms. Fishel, I turn it over to you.

Laboratories Of Democracy: State Law As A Partial Solution To Workplace Harassment, Ann C. Mcginley

American University Journal of Gender, Social Policy & the Law

Despite the recent public awakening concerning both sexism and racism in our society, the federal courts have systematically chipped away at employees’ civil rights under Title VII of the 1964 Civil Rights Act to be free of both sexual and racial harassment at work.

Unlocking The Beauty From Within Title Vii: Arguing For An Expansive Interpretation Of Title Vii To Protect Against Attractiveness Discrimination, Michael Conklin

American University Journal of Gender, Social Policy & the Law

Beauty may only be skin deep, but discrimination against the unattractive runs far deeper. Research emphatically demonstrates that attractiveness discrimination affects nearly every aspect of life, including hiring and promotion decisions. For example, personal injury attorneys utilize economists as expert witnesses for how their clients’ reduced attractiveness will negatively affect their future earnings. Attractiveness discrimination is just as prevalent as discrimination based on ethnicity. Unfortunately, current interpretations of federal antidiscrimination legislation do not offer protections from attractiveness discrimination. This Article offers a comprehensive framework for providing such protections under an expansive interpretation of Title VII.

Hair Me Out: Why Discrimination Against Black Hair Is Race Discrimination Under Title Vii, Alexis Boyd

American University Journal of Gender, Social Policy & the Law

In May 2010, Chastity Jones sought employment as a customer service representative at Catastrophe Management Solutions (“CMS”), a claims processing company located in Mobile, Alabama. When asked for an inperson interview, Jones, a Black woman, arrived in a suit and her hair in “short dreadlocks,” or locs, a type of natural hairstyle common in the Black community. Despite being qualified for the position, Jones would later have her offer rescinded because of her hair. CMS claimed that locs “tend to get messy” and violated the “neutral” dress code and hair policy requiring employees to be “professional and business-like.” Therefore, CMS …

Trauma-Informed (As A Matter Of) Course, Natalie Netzel

American University Journal of Gender, Social Policy & the Law

Law students are impacted by trauma and law professors are in a position to help by adopting a trauma-informed approach as a matter of universal precaution. The 2021 Survey of Law Student Well-Being (“SLSWB”) revealed that over twenty percent of responding law students meet criteria that indicate they should be evaluated for post-traumatic stress disorder (“PTSD”). The study also revealed that almost fifty percent of responding students reported an important motivation for attending law school was experiencing a trauma or injustice. Put differently, law schools are full of law students who have experienced trauma, many of whom are actively struggling …

Racially Motivated Police Brutality Is A Community Public Health Issue In The United States, Darrell Norman Burrell, Sharon L. Burton, Grace E. Mcgrath

Publications

Ongoing global protests against police violence and racism were heightened in 2020 after the deaths of Breana Taylor and George Floyd, whose deaths made headlines worldwide and raised awareness of the Black Lives Matter movement, which targets structural racism and violence against Black people in the USA and abroad. There are many documented links between policing and health-related outcomes, including but not limited to fatal injuries that increase population-specific mortality rates, adverse physiological responses that increase morbidity, psychological stress, arrests, incarcerations, and legal, medical, and funeral bills that cause socioeconomic deprivation, poor school performance, incomplete high-school education and not entering …

Adopting A Growth Mindset Approach To Interventions For Self-Regulation, Kelly A. Larson

PCOM Psychology Dissertations

Research continues to demonstrate self-regulation’s significance in almost all aspects of life, including but not limited to academic success and school adjustment. Incorporating a growth mindset into self-regulation may be a potential missing motivational component in school-based interventions. This pilot study assessed trends in survey results of whether a group of high school students who receive special education with noted difficulties in emotional regulation, organization, and consistent/timely work completion. The survey assessed whether they held a more fixed or growth mindset of self-regulation prior to intervention and whether those students' mindset of self-regulation moved towards a growth mindset of self-regulation …

The Clinical Utility Of A Short Form Version For The Rey Complex Figure Test (Rcft) In Identifying Visual Memory Impairments With Older Adults, Adam D. Christmann

PCOM Psychology Dissertations

The aim of this study was to examine if a short-form version of the Rey Complex Figure Test (RCFT-SF) was equivalent to the measure’s standard administration procedures as part of a neuropsychological battery for testing visual memory in an older adult population as well as the impact of anxiety on their performance. The RCFT-SF consisted of a similar administration procedure to the standard form (e.g., copy, immediate recall, delayed recall, and recognition trial) while reducing the period between the immediate and delayed recall portions of the measure to 10 minutes. Participants involved with this study were divided into two groups, …

The Impact Of A Series Of Professional Development Sessions On Culturally Responsive Pedagogy (Crp) On The Awareness Level Of Seven Teachers At A Suburban High School, Charity Jo Brady

Theses and Dissertations

This dissertation aimed to examine the impact that culturally responsive pedagogy had on a suburban high school. Specifically, it focused on the effectiveness of a six-session professional development series in increasing the awareness level of seven teacher-participants at Bayside High School during the Spring 2022 semester. The study utilized pre- and post- questionnaires, weekly journal reflections (written), field notes and observations, and participant interviews for data collection. The findings suggest that the professional development sessions were successful in increasing the awareness level of the teachers, leading to a more culturally responsive classroom environment. This study highlights the importance of ongoing …

Mind Wandering In Daily Life: A National Experience Sampling Study Of Intentional And Unintentional Mind Wandering Episodes Reported By Working Adults Ages 25 – 50, Paula C. Lowe

Antioch University Dissertations & Theses

Numerous researchers have investigated thinking that drifts away from what the individual was doing, thinking that is known as mind wandering. Their inquiries were often conducted in university lab settings with student participants. To learn about mind wandering in the daily life of working adults, this experience sampling study investigated intentional and unintentional mind wandering episodes as reported by working adults, ages 25–50, living across the United States. In this age frame, work and family responsibilities have increased in complexity and overlap. Using a smartphone app, participants were randomly notified to answer experience sampling surveys six times a day for …

Exploring The Intersection Of Dementia And Violence Risk Assessment, Jamie S. Klugiewicz

Antioch University Dissertations & Theses

This is a mixed-method study exploring Designated Forensic Psychologists’ (DFPs) experiences with the violence risk assessment (VRA) of individuals diagnosed with dementia. DFPs (N = 23, 69.6% female, 87% White) completed an online survey investigating the frequency of VRA and dementia, potential change in VRA method in response to dementia, application of existing VRA instruments, and perceived benefit of tailored guidelines and VRA instruments. Most in this sample (84.2%) endorsed cases involving VRA and dementia that typically comprised 5% or less of lifetime cases. The presence of dementia had a variable impact on the approach to VRA, and thematic analysis …

Family Excommunication And Fleeing Nones: Religion, Nonreligion, And Estrangement In Therapy, Jonathan Ludi Leitch

Antioch University Dissertations & Theses

Religion fractures families, and therapists working with clients in search of healing have so far had little empirical guidance on how to help. This phenomenological study is the first to explore the experiences of nonreligious Americans using therapy as a way to address religion-related family estrangement. Seventeen participants, all self-identifying as nonreligious but raised in Christian families, were interviewed about their therapy experiences. Most had seen individual therapists and preferred an individual focus but appreciated systemic conceptualizations and interventions. Nondirective, evidence-based, and, when appropriate, trauma-informed approaches were found to be most helpful. Nonreligious, especially non-Christian, therapists were usually but not …

Growing Therapeutic Horticulture In The Field Of Clinical Psychology, Kelli Woodson

Antioch University Dissertations & Theses

The connection between nature and well-being has been recognized across cultures for centuries. One way in which people have facilitated this connection over the years has been through their interactions with plants and the practice of horticulture. Research over the years has further substantiated a connection between horticultural practices and overall well-being. However, a significantly disproportionate amount of this research has been conducted within the field of clinical psychology, despite the notable clinical implications. The current dissertation aims to address this gap in the current literature by exploring this connection from the lens of clinical psychology. More specifically, the current …

Would You Offer Your Heart To The Wolf With The Red Roses? The Lived Experience Of Women In Relationships With Violent And Incarcerated Men, Amber R. Silverwood

Antioch University Dissertations & Theses

Relationships with incarcerated individuals can be complex and complicated for the partner outside the prison walls. These relationships are seldom discussed and are poorly studied overall, with minimal information available about the people who start romantic relationships with people in prison. This study aimed to better understand the lived experiences of the women who engage in romantic relationships with men and specifically examined romantic relationships that started after their partner was incarcerated. The participants for this study were located on the website Reddit, in a designated subreddit for women in such relationships. In total, nine women responded and spoke candidly …

Relationship Between Opportunity For Advancement, Salary/Pay, And Retail Salesperson Turnover Intentions, Edith Mae Thompson

Walden Dissertations and Doctoral Studies

AbstractEmployee turnover intention is the principal antecedent and predictor of employee turnover behavior, which is a substantial threat to automotive retail dealerships’ current and future organizational performance. Understanding employee turnover intentions is vital for dealership general managers to reduce salesperson turnover, manage dealership costs, and maintain dealership competitive advantages. Grounded in Herzberg’s two-factor theory, the purpose of this quantitative correlational study was to examine the relationship between opportunity for advancement, salary/pay, and employee turnover intention among automobile salespeople. Using an online survey administered by Survey Monkey, data were collected from 76 retail salespeople in Tennessee, Kentucky, and Alabama. The survey …

Exploring Leadership Skills Needed To Implement Mergers And Acquisitions In Ghana, Akwasi Effah-Adu

Walden Dissertations and Doctoral Studies

There has been consideration of increased investment in the banking industry in Ghana through mergers and acquisitions. Data shows that the financial performance of the merged banks does not support the investment in the industry, at least within the first 3 years after the merger or acquisition. Grounded in Burn’s transformational leadership theory, the purpose of this qualitative single case study was to explore the leadership skills used to implement the successful merger of two commercial banks in Ghana. Data were collected from eight senior officers using semistructured interviews, a review of relevant publications, and a reflective journal. The data …

Critical Retention Issues Related To Social Skills In Ghanaian Universities, Samuel Essah-Hienwo

Walden Dissertations and Doctoral Studies

The specific problem addressed through this study is the need for more research examining the potential of poor social skills to influence low retention levels in Ghanaian universities. Reasons for low student retention in Ghanaian universities, including students with inadequate social skills to complete their degrees, were explored in this qualitative study. The first research question asked about the lived experiences of university students in Ghana as they relate to the extent of social development skills in higher education, and the second question asked about the lived experiences of university students in Ghana surrounding decisions to leave or stay in …

Perceived Barriers To Cervical Cancer Screening Among Hispanic Women, Damaris Perez

Walden Dissertations and Doctoral Studies

AbstractHispanic women are among the ethnic groups with higher cervical cancer rates in the United States. This mixed-method study was conducted to explore perceived barriers and self-efficacy-related factors to cervical cancer screening in foreign-born Hispanic women in Florida. The theory of planned behavior was applied to determine if behavioral intentions influence access to cervical cancer screening. The inclusion criteria included Hispanic women 18 years old and older without a hysterectomy history. Quantitative data were collected through a self-administered survey. A total of 84 individuals completed the survey. A binary logistic regression analysis was performed to determine if sociodemographic factors are …

Relationship Between Corporate Social Responsibility Activities By Small And Medium-Sized Enterprises And Business Profitability, Oluwabunmi Afolashade Olujobi

Walden Dissertations and Doctoral Studies

Corporate social responsibility (CSR) positively impacts performance and profitability for small and medium-sized enterprises (SMEs). Small and medium-sized enterprise leaders are reluctant to engage in CSR activities because of the assumed high-cost implication and possible impairment of profitability. Grounded in social capital theory, the purpose of this quantitative correlational study was to examine the relationship between workforce-based CSR activities, society-based CSR activities, market-based CSR activities, regulation-based CSR activities, and SMEs’ business profitability. The participants were 109 SME owners in Lagos, Nigeria. Data were collected using questionnaires administered online through google forms. The results of the multiple linear regression were significant, …

Branding Strategies For Owners Of Small And Medium-Sized Enterprises, Johnson Chibuzor Ugwuoke

Walden Dissertations and Doctoral Studies

Non-implementation of branding strategies can hinder small and medium enterprises’ (SMEs) financial success and business performance. Owners of SMEs who implement appropriate branding strategies can remain solvent beyond the first 5 years of operation. Grounded in the customer-based brand equity model, this qualitative multiple case study explored the branding strategies owners of SMEs use to survive beyond the first 5 years of operation. The participants were six owners of SMEs from three SMEs located in Nigeria’s southern region who have successfully used branding strategies to survive beyond the first 5 years of operation. Sources for data collection were semistructured interviews …

Jamaican College Administrators’ Perceptions Of Providing Accommodations For Students With Disabilities, Tracey Ann Anderson

Walden Dissertations and Doctoral Studies

The problem that was explored in this study was that many students with learning disabilities are enrolled in Jamaican teachers’ colleges but were not provided with accommodations. The purpose of the study was to determine the perceived and barriers that Jamaican college administrators experience in facilitating the accommodation of students with disabilities. The conceptual framework for this study was social exclusion theory, which helped analyze the insufficiencies in integrating persons with disabilities. The research questions addressed Jamaican college administrators’ perceptions of barriers in providing accommodations for students with learning disabilities. A basic qualitative design was used for this study. Data …

Improving Access To Diagnostic Medical Services For Children With Autism: Caregiver Perspective, John Nkemakolam Nkwocha

Walden Dissertations and Doctoral Studies

AbstractThe rising prevalence of autism among children in the United States has remained a challenge to caregivers, researchers, and healthcare providers. Medical diagnostic services struggled with inaccurate outcomes, misdiagnosis, inaccessibility, long waitlists, poor coordination, and a lack of expertise and knowledge for early intervention. There are limited studies on problems associated with diagnosing children with autism and the caregivers’ perspective on improving the services. In this qualitative phenomenological study, 10 caregivers’ perspectives on barriers to accessing medical diagnostic services, treatment, and management of children with autism and possible improvement of the services were explored. Resilience and health utilization models provided …