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Feeling Seen By Being Heard: A Constructivist Critical Incident Study Of The Listening Experiences Of Ciswomen Of Color For The Development Of An Inclusive Listening Praxis For Leaders, Christina Zhong-Wen Chang Jan 2026

Feeling Seen By Being Heard: A Constructivist Critical Incident Study Of The Listening Experiences Of Ciswomen Of Color For The Development Of An Inclusive Listening Praxis For Leaders, Christina Zhong-Wen Chang

Antioch University Dissertations & Theses

This study examines how listening shapes inclusive workplaces by exploring the listening experiences of 23 professional cisgender women of color working in predominantly white institutional spaces. Although listening is a fundamental part of communication, it is frequently undervalued and overlooked in leadership literature. Using the constructivist critical incident technique (CCIT) methodology, the research analyzed 88 significant moments when participants felt distinctly heard or unheard by leaders. Findings reveal that listening operated as a relational practice signaling respect, affirmation of voice, and anchoring leadership in accountability, while enabling leaders to engage perspectives beyond their own. Four listening types emerged: Listening Withheld, …


Exploring Relational Leadership And Psychological Safety During Ai Integration In The Workplace, Solmaz Kaynama Jan 2026

Exploring Relational Leadership And Psychological Safety During Ai Integration In The Workplace, Solmaz Kaynama

Antioch University Dissertations & Theses

This study explores employee psychological safety, or its lack, during artificial intelligence (AI) integration in the workplace through a relational leadership lens. The population included employees of for-profit business corporations currently integrating or adopting AI technologies (N = 14). Participants completed in-depth, semi-structured interviews. Results showed eight themes: relational leadership creates a psychologically safe workplace climate; unsupportive and dysfunctional leadership erodes trust and psychological safety; psychological safety determines whether employees speak up openly or hold back; employees’ experience daily work through workplace culture, pace, and remote or hybrid conditions; AI may delivers immediate productivity benefits while introducing new psychological and …


She Leads: A Phenomenological Study Of Women's Leadership Experiences In Nonprofit Organizations, Trisha W. Lee Jan 2026

She Leads: A Phenomenological Study Of Women's Leadership Experiences In Nonprofit Organizations, Trisha W. Lee

Antioch University Dissertations & Theses

Women comprise a significant portion of the nonprofit sector workforce but are underrepresented in leadership, particularly among executives in larger revenue nonprofit organizations (NPOs). This phenomenological study explored the lived experiences of women who led large, local NPOs (those with annual revenues between $1 million and $5 million) in Ohio. Addressing a gap in understanding the intersection of gender and leadership in large revenue NPOs, this research compared women who were founders of their NPOs with women who ascended to leadership in established organizations. Did founding one’s own NPO provide an advantage in leading it once it grew? How did …


Navigating An Uncharted Path: Chief Diversity Officer Challenges In Creating And Implementing A Dei Strategy Plan Within Major Hospital Systems, Diane Shines Mcdaniel Jan 2026

Navigating An Uncharted Path: Chief Diversity Officer Challenges In Creating And Implementing A Dei Strategy Plan Within Major Hospital Systems, Diane Shines Mcdaniel

Antioch University Dissertations & Theses

This qualitative phenomenological study investigated the major challenges Chief Diversity Officers (CDOs) face when creating and implementing DEI strategy plans within major hospital systems in the United States. The study was guided by one research question: What are the major challenges that Chief Diversity Officers face in creating and implementing a DEI strategy plan within major U.S. hospital systems? A phenomenological design was used to examine the challenges of six Chief Diversity Officers serving in major U.S. hospitals as they led DEI strategy planning and implementation. Data were generated through semi-structured interviews consisting of eight open-ended questions designed to elicit …


Climate Resilience In Action: Process-Based Equity For Co-Governed, Socially Cohesive, Ecologically Integrated Democracies Through The Design And Implementation Of Nature-Based Solutions, Donna Choih Jan 2026

Climate Resilience In Action: Process-Based Equity For Co-Governed, Socially Cohesive, Ecologically Integrated Democracies Through The Design And Implementation Of Nature-Based Solutions, Donna Choih

Antioch University Dissertations & Theses

Nature-based Solutions (NbS) governance and behavior have the potential to become more equitable, beginning with a closer examination of what equity entails. Governance and behavior together are the actions manifest from internal dispositions and thoughts that facilitate the process of decision-making, in this case, for equitable NbS. This critical review seeks to (1) address the gap in literature on human development and behavioral dimensions of procedural justice for NbS by further defining process-based equity (PbE), and (2) present a framework of best practices for equitable NbS. This framework, along with a complementary conceptual model, was developed using the Preferred Reporting …


The Factors Influencing Organisational Responsiveness For Sustainable Projects, Richard Hughes, Bradley Baker Jan 2026

The Factors Influencing Organisational Responsiveness For Sustainable Projects, Richard Hughes, Bradley Baker

Research outputs 2022 to 2026

Purpose: This study investigates how organisations respond to sustainability when it becomes a central strategic priority, particularly through project environments. The research seeks to understand the factors influencing organisational responsiveness to sustainability imperatives in projects, addressing a key gap in sustainable project management literature. Design/methodology/approach: The study employed a thematic meta-synthesis of qualitative case studies from multiple countries and different economic sectors. Using grounded theory, data were coded to identify first-order concepts, second-order themes and aggregate dimensions, culminating in the development of a conceptual model of dynamic adaptation. Findings: The analysis revealed three interrelated dimensions that shape organisational responsiveness: strategic …


Bridging The Social Class Capital Gap: A Psychological Intervention In The Newcomer Adjustment Context, Grace J. H. Lim, Marko Pitesa Jan 2026

Bridging The Social Class Capital Gap: A Psychological Intervention In The Newcomer Adjustment Context, Grace J. H. Lim, Marko Pitesa

Research Collection Lee Kong Chian School Of Business

Motivated by observations that workers from lower social class backgrounds often experience lower career outcomes even after securing desirable jobs, we adopted an abductive approach—combining theory (the newcomer personal capital framework) with qualitative evidence from open‐ended accounts (Study 1)—to identify three challenges these workers face after joining organizations as newcomers: limited cultural capital (i.e., institutional knowledge), lower social capital (i.e., social self‐efficacy), and lower psychological capital (i.e., distress tolerance). Furthermore, in Study 1, we developed and tested a psychological intervention targeting these challenges and found that it effectively addressed them. In Studies 2 and 3, both preregistered field experiments, we …


Ecce Leadership Development: Supports, Barriers, And Identity Formation, Andrea Weidele Jan 2026

Ecce Leadership Development: Supports, Barriers, And Identity Formation, Andrea Weidele

Open Access Dissertations

Early childhood care and education (ECCE) leadership development is not given the attention it deserves. Despite the proven link between high-quality ECCE programs and positive societal outcomes, leadership development within the sector is significantly under-resourced. Because program quality is inherently tied to leadership efficacy, there is an urgent need to investigate the supports and structures that foster effective ECCE leadership. This study addressed that gap by using a qualitative multiple case study to explore how six ECCE program leaders of licensed ECCE programs from a New England state describe their leadership development, including supports and barriers they encountered and how …


Self-Leadership And Perceptions Of Artificial Intelligence: A Single-Case Study, Patrik Garren Jan 2026

Self-Leadership And Perceptions Of Artificial Intelligence: A Single-Case Study, Patrik Garren

Graduate Theses, Dissertations, and Problem Reports (ETD)

The purpose of this single-case qualitative project is to uncover how self-leadership’s behavioral and cognitive strategies influence perceptions of Artificial Intelligence (AI) and AI adoption. While existing literature acknowledges that there is an association between self-leadership, technology’s perceived usefulness and ease of use, as well as comfort with AI preparedness and its professional impact, there is limited research on how self-leadership shapes perceptions of AI and AI adoption in real-life contexts. To fill this gap in contemporary literature, this project analyzes qualitative semi-structured interviews with 25 healthcare professionals involved in the implementation of ‘AI Model 1’ at their mid-sized United …


Annual Report, Fiscal Year 2026, Tennessee. Department Of Correction Jan 2026

Annual Report, Fiscal Year 2026, Tennessee. Department Of Correction

Annual Reports

This document is the annual report for the Tennessee Department of Correction during the fiscal year.


Introduction To The Special Issue On Human Factors In Aviation, Joseph R. Keebler, Philip Smith, Barbara Holder, Kathy Abbott Jan 2026

Introduction To The Special Issue On Human Factors In Aviation, Joseph R. Keebler, Philip Smith, Barbara Holder, Kathy Abbott

Journal of Aviation/Aerospace Education & Research

In this introduction to the special issue, the guest editors situate the selected articles within the ongoing conversation about Human Factors in Aviation.


The Human Toll Of Change: Reframing Fatigue As A Latent Risk In Aviation Human Factors, Stephanie Douglas Jan 2026

The Human Toll Of Change: Reframing Fatigue As A Latent Risk In Aviation Human Factors, Stephanie Douglas

Journal of Aviation/Aerospace Education & Research

Aviation organizations are operating in an era of rapid, overlapping transformation that places continuous cognitive and emotional demands on personnel. Traditional aviation fatigue frameworks emphasize physiological mechanisms such as sleep loss, circadian disruption, and extended duty hours driving fatigue risk management systems. This conceptual paper introduces change fatigue: a psychological form of fatigue arising from cumulative, frequent, or poorly sequenced organizational change that depletes cognitive and emotional resources and undermines safety-critical performance. Drawing on stress and coping theory, the Job Demands–Resources (JD–R) model, the Human Factors Analysis and Classification System (HFACS), and ICAO’s Human Performance Framework, it develops a multilevel …


South Dakota Association Of Family And Consumer Sciences Records, Sdsu Archives And Special Collections, Hilton M. Briggs Library Jan 2026

South Dakota Association Of Family And Consumer Sciences Records, Sdsu Archives And Special Collections, Hilton M. Briggs Library

Archives Finding Aids

The South Dakota Association of Family and Consumer Sciences Records document the history and development of home economics and family and consumer sciences in South Dakota from 1913 to 2008. The collection includes administrative records, correspondence, conference materials, publications, photographs, and scrapbooks that reflect organizational activities, professional standards, educational initiatives, and advocacy. Together, the records illustrate the evolution of the discipline and the role of professional associations in advancing family and consumer sciences at the state and national levels.


Enhancing Military Health System Organizational Efficiency And Quality Of Care Through A Social-Ecological Framework, Eric L. Peipelman Jan 2026

Enhancing Military Health System Organizational Efficiency And Quality Of Care Through A Social-Ecological Framework, Eric L. Peipelman

College of Graduate Studies: Theses & Dissertations

Timely and fair adjudication of incivility-related actions within the Department of Defense (DoD) and Military Health System (MHS) is increasingly crucial for maintaining accountability, mission readiness, and quality of care. Ongoing delays in resolving workplace complaints and inefficiencies in resource-heavy adjudications highlight the need to shift from reactive complaint handling toward proactive civility promotion and transparent decision-making. This Integrated Learning Experience (ILE) introduces the Peipelman Civility Discussion and Assessment Toolkit (PCDAT)—a comprehensive, evidence-based framework designed to improve civility, optimize resources, and enhance communication, even in the MHS. Based on the Social-Ecological Model (SEM) and adapted from the Workplace Power and …


Professional Learning Community Implementation And Perceptions Of Influence On School Culture, Herbert L. Chambers Jr. Jan 2026

Professional Learning Community Implementation And Perceptions Of Influence On School Culture, Herbert L. Chambers Jr.

College of Graduate Studies: Theses & Dissertations

As school leaders strive to achieve educational success at all levels in schools, this research provided educational professionals with feedback on how the implementation of professional learning communities (PLCs) is perceived as influencing school culture. The purpose of this non-experimental quantitative survey design was to examine how educators perceived that school culture is influenced by the practice of PLCs. Descriptive statistics were calculated for 57 survey items. This research design provided the perceptions of school leaders, teachers, and support staff at the elementary, middle, and high school levels based on five identified dimensions of the Professional Learning Community Assessment – …


From Vision To Impact: Strategic Planning For The South Health District, Jason D. Butler Jr Jan 2026

From Vision To Impact: Strategic Planning For The South Health District, Jason D. Butler Jr

College of Graduate Studies: Theses & Dissertations

This study presents a community health assessment and strategic planning process for the South Health District (SHD), a rural, multi-county public health district.  Using a mixed-methods approach, quantitative surveys and qualitative data from County Nurse Managers, County Boards of Health, and internal staff were integrated with secondary sources to identify community health priorities and organizational gaps.  Broad stakeholder engagement through surveys, SWOT workshops, and town-hall meetings ensured credibility and contextual relevance.

Findings revealed challenges in behavioral health, substance abuse, chronic disease, access to preventive services, transportation, workforce capacity, communication, and infrastructure.  Four strategic issues—Communication, Workforce Development and Retention, Purpose-Driven District, …


I Am Because We Are: A Narrative Inquiry Of Waiver Teachers’ Sense Of Belonging In Title I High Schools, Bernard Young Jan 2026

I Am Because We Are: A Narrative Inquiry Of Waiver Teachers’ Sense Of Belonging In Title I High Schools, Bernard Young

College of Graduate Studies: Theses & Dissertations

This qualitative narrative inquiry examined how former waiver teachers in low-performing Title I high schools in Georgia experienced a sense of belonging within their school communities and how that sense of belonging influenced their engagement in professional learning and their perceived effectiveness in supporting student achievement. Grounded in the Belongingness Hypothesis and guided by narrative inquiry methodology, the study framed participants’ experiences through the Bildungsroman structure to explore their journeys of professional becoming. Data were collected using a life-story interview protocol that combined open-ended narrative invitations with responsive follow-up questioning and were analyzed through a multi-phase narrative inquiry process informed …


Participatory Systems Modeling In Implementation Research: Exploring Benefits, Facilitators, And Future Needs, Natalie Riva Smith, Jennifer L Cruz, Jessica Gannon, Stephanie Mazzucca-Ragan Jan 2026

Participatory Systems Modeling In Implementation Research: Exploring Benefits, Facilitators, And Future Needs, Natalie Riva Smith, Jennifer L Cruz, Jessica Gannon, Stephanie Mazzucca-Ragan

2020-Current year OA Pubs

BACKGROUND: Implementation science increasingly uses participatory systems modeling (PSM) approaches to handle the complexity inherent to implementation science issues. To support the process of integrating PSM with implementation science, we aimed to understand and explicate the benefits, facilitators, and future needs of applying PSM to implementation research.

METHODS: We conducted semi-structured qualitative interviews with 23 researchers (n = 18) and practitioners (n = 5). We purposively sampled participants and identified additional participants through recommendations. Interviews were inductively analyzed. Key concepts were identified via iterative description, comparison, and conceptualization.

RESULTS: Engagement with people in the system was typically focused in earlier …


The Effects Of A Work-Strengths Affirmation Intervention On Death Anxiety, Begüm Orhan, Margaret M. Nauta Jan 2026

The Effects Of A Work-Strengths Affirmation Intervention On Death Anxiety, Begüm Orhan, Margaret M. Nauta

Faculty Publications – Psychology

Meaning Management Theory suggests that engaging with meaning-related resources helps individuals constructively regulate consciously experienced death anxiety. Consistent with that theory, we tested whether a single-session, online work-strengths affirmation intervention reduces college students’ (N = 201) death anxiety. Participants completed baseline measures of death anxiety, meaning in life, and self-esteem. One week later, they were randomly assigned to complete either a work-related strengths reflection exercise or a neutral writing task. We assessed outcomes immediately post-intervention and two weeks later. The intervention did not significantly reduce death anxiety in the full sample. Exploratory analyses showed small, immediate reductions among participants …


Leading Against The Odds: School Leadership In Under-Resourced Community Schools In Nepal, Shankar Dhakal, Chet Nath Panta Jan 2026

Leading Against The Odds: School Leadership In Under-Resourced Community Schools In Nepal, Shankar Dhakal, Chet Nath Panta

Research outputs 2022 to 2026

Community schools in Nepal, particularly in remote areas, face persistent challenges in managing human, financial, and physical resources, which hinder educational quality and equity. Through a multiple case study design guided by Ecological Systems Theory, this research conducted semi-structured interviews with six headteachers from diverse geographical contexts, revealing critical issues including teacher shortages, financial instability, and inadequate infrastructure. Despite these barriers, headteachers demonstrate remarkable resilience through community engagement, strategic resource mobilization, and adaptive leadership strategies that paradoxically become more sophisticated under severe constraints. Positioning Nepal as a critical case for understanding educational leadership in resource-constrained environments globally, the study advances …


A Case Study Of Employees’ Perception Of Leadership Styles In Law Firms, Naylet M. Sanchez Jan 2026

A Case Study Of Employees’ Perception Of Leadership Styles In Law Firms, Naylet M. Sanchez

Theses and Dissertations

This applied dissertation explored employees' perceptions of their supervisors’ leadership styles and how those perceptions shape their job performance and satisfaction within a mid-sized personal injury law firm operating across multiple offices in the Southeastern United States. The effectiveness of leadership styles in law firms significantly influences employee performance, productivity, and organizational success, yet the unique contextual factors of legal practice environments have remained substantially underexplored in the leadership literature. Much of the existing research has focused on general organizational settings rather than the knowledge-intensive, hierarchical, and high-pressure dynamics that characterize law firms. This applied dissertation was designed to address …


Planes De Sucesión En Los Hospitales De La Región Metro De Puerto Rico, Eddie Correa Medina Jan 2026

Planes De Sucesión En Los Hospitales De La Región Metro De Puerto Rico, Eddie Correa Medina

Theses and Dissertations

Esta disertación aplicada ha sido diseñada con el propósito de conocer las percepciones, experiencias, vivencias y conocimientos de los líderes y gerentes en enfermería sobre la implementación de los planes de sucesión en los hospitales del área metropolitana de Puerto Rico. La utilidad de esta investigación parte del argumento que tienen estos planes para mejorar la retención de empleados, facilitar la transferencia de conocimientos, evitar la rotación excesiva en puestos críticos, entre otros elementos. En el primer capítulo se presentó la introducción de la disertación, lo que incluyó aspectos como el propósito, objetivos, audiencia, rol del investigador, contribuciones al campo …


Examining Reframing Behavior Implementation: Teacher Perspectives And Discipline Patterns In Middle School, Francisco J. Hidalgo Jan 2026

Examining Reframing Behavior Implementation: Teacher Perspectives And Discipline Patterns In Middle School, Francisco J. Hidalgo

Theses and Dissertations

This applied dissertation examined teacher-reported implementation of the Reframing Behavior (RB) Initiative at a middle school in North Central Florida. The districtwide training occurred in the 2024-2025 school year. The RB Initiative provides educators with opportunities to reframe how they address disruptive behaviors among students perceived as problematic, who may receive numerous disciplinary actions. Disciplinary actions can affect students’ academic and social lives. Using a convergent mixed methods design, the study addressed four research questions and examined implementation fidelity, teacher perceptions, school-wide discipline patterns, and teacher experiences with RB implementation.

The researcher surveyed 19 teachers and interviewed four teachers. The …


Manejo De Oportunidades En Tiempos De Crisis: Liderazgo Y Cambios En Una Organización -Estudio De Caso, Maria Valente Jan 2026

Manejo De Oportunidades En Tiempos De Crisis: Liderazgo Y Cambios En Una Organización -Estudio De Caso, Maria Valente

Theses and Dissertations

Esta disertación aplicada fue diseñada para proporcionar informaciones relevantes sobre situaciones de crisis que amenazan la supervivencia de las organizaciones. Además, busca comprender los fenómenos que desarrollan las crisis y explorar los resultados significativos del liderazgo en tiempos de crisis.

Se empleó un diseño de investigación cualitativa. Los elementos descritos en esta investigación cualitativa evalúan el impacto de las situaciones de crisis, describiendo cada etapa y factores intrínsecos y extrínsecos que son responsables por la desestabilidad en la organización.

En este estudio se identificaron las prácticas de liderazgo y los proyectos estratégicos que permiten planificar oportunidades de cambio en el …


Developing A System Dynamics Framework For Sustained Digital Transformation, Quintal Battle Jan 2026

Developing A System Dynamics Framework For Sustained Digital Transformation, Quintal Battle

Graduate Studies Theses and Dissertations 2026

Despite significant organizational investments, more than 70% (Ellmer et al., 2025) of digital transformation initiatives fail. The existing literature evaluates transformation mechanisms as separate factors rather than as interacting, evolving feedback systems. This dissertation addresses this gap by developing and validating a system dynamics framework for sustained digital transformation. Guided by three research questions, the study examined the mechanisms that enable or constrain transformation, identified mechanisms distinctive to digital transformation contexts, and evaluated how existing change management frameworks guide transformation efforts. The study followed a six-phase methodology that combined a systematic literature review of peer-reviewed studies, empirical cases, causal loop …


Examining Principals' Perceptions Of Their Preparedness To Lead In Title I Schools, Tiffany Roebuck Jan 2026

Examining Principals' Perceptions Of Their Preparedness To Lead In Title I Schools, Tiffany Roebuck

Graduate Studies Theses and Dissertations 2026

Principals serving in Title I schools face complex instructional, organizational, cultural, and community related demands that require specialized leadership preparation and support.  The purpose of this qualitative phenomenological study was to explore the lived experience of principals serving in urban Title I schools regarding their preparedness, supports, challenges, and successes as instructional leaders. The study also examined principals' perceptions of culturally proficient leadership and principal preparation program attributes considered essential for leadership readiness in high-needs school settings. Guided by the Culturally Responsive School Leadership (CRSL) framework, data were collected through semi-structured interviews with 10 principals serving in urban Title I …


Exploring The Temporal Context Of Abusive Supervision, Alexandra Kandah Jan 2026

Exploring The Temporal Context Of Abusive Supervision, Alexandra Kandah

Graduate Studies Theses and Dissertations 2026

This dissertation examined the temporal dynamics of abusive supervision and their implications for employee burnout and turnover intentions. Drawing from gestalt characteristics theory and uncertainty management theory, this research investigated whether the timing, frequency, variability, and change in abusive supervision influence employee outcomes beyond traditional cross-sectional conceptualizations. Study 1 used a qualitative design to explore how abusive supervision unfolds over time. Fourteen working adults reporting a past abusive supervisor participated in semi-structured interviews focused on the temporal dynamics of their experience with abusive supervision. Results indicated that abusive supervision often began early, recurred frequently, and was characterized by unpredictability and …


Strategizing Success: Advancing Women's Leadership And Careers In Healthcare Through A Positive Gain Spiral, Farveh Farivar, Andrei A. Lux, Nasim Salehi Jan 2026

Strategizing Success: Advancing Women's Leadership And Careers In Healthcare Through A Positive Gain Spiral, Farveh Farivar, Andrei A. Lux, Nasim Salehi

Research outputs 2022 to 2026

Purpose – Women’s career progression in healthcare continues to lag men’s, particularly at senior leadership levels, limiting organizational performance and weakening leadership pipelines. This study applies Conservation of Resources (COR) theory’s positive gains cycle to examine how supportive organizational environments and human resource management practices can accelerate women’s advancement from early career stages to senior leadership. Design/methodology/approach – Using a social constructivist approach, we conducted 30 in-depth interviews with Australian healthcare leaders (20 female and 10 male) across multiple organizational levels. Thematic analysis identified the resources and interactions that enable sustained leadership progression for women. Findings – Four interconnected resources, …


Providers' Perceptions Of Barriers And Facilitators To Implementing Non-Pharmacological Treatment For Adults With Chronic Pain: A Meta-Synthesis, Mikhaela Mcfarlin Jan 2026

Providers' Perceptions Of Barriers And Facilitators To Implementing Non-Pharmacological Treatment For Adults With Chronic Pain: A Meta-Synthesis, Mikhaela Mcfarlin

Electronic Theses & Dissertations (2024 - present)

Background. Chronic pain is a public health concern impacting approximately 20% of adults in the U.S. Nonpharmacological interventions are considered first-line treatments for patients with chronic pain, yet nonpharmacological interventions remain significantly underutilized. While previous research has explored barriers from the patient’s perspective, limited attention has been paid to providers’ experiences implementing these treatments. This qualitative meta-synthesis aimed to examine provider-perceived barriers and facilitators to implementing nonpharmacolgical treatments for adults with chronic pain. Methods. Independent reviewers conducted systematic searches across PubMed, PsycInfo, CINAHL, and ProQuest Dissertations using relevant (e.g., “mental health provider”, “nonpharmacological”) and applied inclusion criteria to …


Responding To The Needs Of First-Generation Students: An Action Research Study Of Professional Development Opportunities For Faculty And Staff, Kyle G. Phillips Jan 2026

Responding To The Needs Of First-Generation Students: An Action Research Study Of Professional Development Opportunities For Faculty And Staff, Kyle G. Phillips

Theses and Dissertations--Educational Leadership Studies

First-generation college students have historically been considered marginalized in institutions of higher education, with diminished success rates and disproportionately higher incidents of imposter syndrome. This Mixed Methods Action Research study assessed the extent to which faculty and staff are able to recognize and implement research-based best practices to improve the support system surrounding this student demographic. In particular, it assessed current levels of preparation to support first-generation students and sought to identify and implement an appropriate professional development program as part of the study's intervention. The efficacy of the intervention was then assessed, with the result delineated in this dissertation. …