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A Family Of Markov Chains, Schur Functions, And Exterior Powers, Philip Feinsilver, John P. Mcsorley Jan 2025

A Family Of Markov Chains, Schur Functions, And Exterior Powers, Philip Feinsilver, John P. Mcsorley

Journal of Stochastic Analysis

No abstract provided.


On An Asset Model Of Merton Type: Long-Term Observations In Financial Time-Series, Shuya Kanagawa, Narn-Rueih Shieh Jan 2025

On An Asset Model Of Merton Type: Long-Term Observations In Financial Time-Series, Shuya Kanagawa, Narn-Rueih Shieh

Journal of Stochastic Analysis

No abstract provided.


The Secret Sauce: Examining Law Schools That Overperform On The Bar Exam, Christopher J. Ryan Jr., Derek T. Muller Jan 2025

The Secret Sauce: Examining Law Schools That Overperform On The Bar Exam, Christopher J. Ryan Jr., Derek T. Muller

Florida Law Review

Since 2010, law schools have faced declining enrollment and entering classes with lower predictors of success despite recent signs of improvement. At least partly as a result, rates at which law school graduates pass the bar exam have declined and remain at historic lows. Yet, during this time, many schools have improved their graduates’ chances of success on the bar exam, and some schools have dramatically outperformed their predicted bar exam passage rates. This Article examines which schools do so and why. Research for this Article began by accounting for law schools’ incoming class credentials to predict an expected bar …


Breaking Barriers: Investigating Gender Dynamics In Introductory Physics Lab Classes, Bilas Paul, Shantanu Chakraborty, Ganga Sharma Jan 2025

Breaking Barriers: Investigating Gender Dynamics In Introductory Physics Lab Classes, Bilas Paul, Shantanu Chakraborty, Ganga Sharma

Georgia Journal of Science

The persistent underrepresentation of women and other gender minorities in physical science fields has been an ongoing concern. This study investigates gender dynamics in introductory physics laboratory courses, focusing on whether students of different gender identities exhibit equal inclination and confidence in conducting lab experiments, and whether they face barriers that impact their participation. Conducted across three institutions and involving non-physics STEM students enrolled in algebra-based and calculus-based physics courses, the study found mixed results, with two institutions showing no significant gender-based differences in participation levels during lab activities, while one institution demonstrated significant differences. Chi-square tests revealed no significant …


Forecasting The Volatility Of Energy Transition Metals, Andrea Bastianin, Xiao Li, Ahmad Luqman Shamsudin Jan 2025

Forecasting The Volatility Of Energy Transition Metals, Andrea Bastianin, Xiao Li, Ahmad Luqman Shamsudin

Fondazione Eni Enrico Mattei Working Papers

The transition to a cleaner energy mix, essential for achieving net-zero greenhouse gas emissions by 2050, will significantly increase demand for metals critical to renewable energy technologies. Energy Transition Metals (ETMs), including copper, lithium, nickel, cobalt, and rare earth elements, are indispensable for renewable energy generation and the electrification of global economies. However, their markets are characterized by high price volatility due to supply concentration, low substitutability, and limited price elasticity. This paper provides a comprehensive analysis of the price volatility of ETMs, a subset of Critical Raw Materials (CRMs). Using a combination of exploratory data analysis, data reduction, and …


Met 415-102: Automatic Control Systems, Majd Awad Jan 2025

Met 415-102: Automatic Control Systems, Majd Awad

School of Applied Engineering and Technology Syllabi

No abstract provided.


Pesticide Runoff From Conventional, Minimum, And No-Tillage Cropping Systems: Meta-Analysis Of Published North American Data, Daniel Fleming, Dave Spencer, Chicot Irrigation Jan 2025

Pesticide Runoff From Conventional, Minimum, And No-Tillage Cropping Systems: Meta-Analysis Of Published North American Data, Daniel Fleming, Dave Spencer, Chicot Irrigation

WRRI Publications

Pesticide applications may soon be regulated by laws predicated on the presupposition that reducing tillage, and thereby increasing soil surface crop residue cover, decreases sorbed and soluble agrochemical losses in surface runoff and erosion. This analysis was conducted to determine whether pesticide transport via surface runoff and erosion could be manipulated by tillage practices. Estimates of the amounts of crop residue cover within each tillage practice were averaged from data reported in the original articles. Response ratios of the paired means of runoff, erosion, and pesticide losses and concentrations from the effects of tillage practices were meta-analyzed as paired t-tests …


Landslides Triggered By The 6 February 2023 Kahramanmaraş Earthquakes (Türkiye), Sultan Kocaman, Si̇nem Çeti̇nkaya, Nazli Tunar Özcan, Gi̇zem Karakaş, Veysel Emre Karakaş, Candan Gökçeoğlu Jan 2025

Landslides Triggered By The 6 February 2023 Kahramanmaraş Earthquakes (Türkiye), Sultan Kocaman, Si̇nem Çeti̇nkaya, Nazli Tunar Özcan, Gi̇zem Karakaş, Veysel Emre Karakaş, Candan Gökçeoğlu

Turkish Journal of Earth Sciences

On February 6th, 2023, a sequence of devastating earthquakes hit the south and southeastern part of Türkiye. Numerous secondary hazards were triggered in the region, including thousands of landslides. This study investigated the landslides triggered by the 6 February 2023 Kahramanmaras Earthquakes. On the February 7th, the General Directorate of Mapping, Türkiye initiated several aerial photogrammetric flights and continued for several days. Although the adverse meteorological conditions affected the image quality, valuable data with a nominal resolution of 25 cm could be produced over an area of 108,627 km2. By comparing post-earthquake aerial orthophotos with pre-earthquake imagery stored in archives, …


Imaging Fault Geometries In The Upper Crust Using High-Resolution Earthquakehypocenters In The Germencik Geothermal Field, Western Türkiye, Onur Tan Jan 2025

Imaging Fault Geometries In The Upper Crust Using High-Resolution Earthquakehypocenters In The Germencik Geothermal Field, Western Türkiye, Onur Tan

Turkish Journal of Earth Sciences

The Germencik geothermal field with 240 °C fluid temperature is one of the most important energy production areas located at the westernmost end of the Büyük Menderes Graben (western Türkiye). The northern boundary faults of the graben have a dip angle larger than 50° and have listric characteristics. In this brief study, the earthquake activity between 2007 - 2024 in the Germencik geothermal field is improved with the double-difference inversion method to image the deep normal fault planes down to 20 km of the crust. Considering the steeply southward dipping boundary faults in the graben, probable listric normal faults in …


Geological Characterization Of The Breccia Corallina (Marmor Sagarium) Quarries In Northwest Asia Minor, Murat Yilmaz, Hakan Elçi̇, Serdar Akgündüz, Ati̇ye Tuğrul, Göksel Dursun Jan 2025

Geological Characterization Of The Breccia Corallina (Marmor Sagarium) Quarries In Northwest Asia Minor, Murat Yilmaz, Hakan Elçi̇, Serdar Akgündüz, Ati̇ye Tuğrul, Göksel Dursun

Turkish Journal of Earth Sciences

The province of Bilecik is one of the leading block stone production regions in Northwest Asia Minor, where natural stone quarrying has been carried out since ancient times. Natural stones with different patterns have been produced in the block stone quarries in this region. The natural stones produced from this region were used in Italy and Istanbul during the Roman period and in the construction of many historical buildings in Istanbul during the Ottoman period. The best known of these natural stones is Breccia Corallina (Marmor Sagarium), a brecciated limestone with ivory-colored clasts and coral red cement. In this study, …


Mineralogy And Geochemistry Of Copper Slags From The Roman Imperial Period:Implications For The Type And Technology Of Smelting Furnaces Indereköy Ancient Copper Mine (Thrace Region, Türkiye), Yi̇ği̇t Kurt Jan 2025

Mineralogy And Geochemistry Of Copper Slags From The Roman Imperial Period:Implications For The Type And Technology Of Smelting Furnaces Indereköy Ancient Copper Mine (Thrace Region, Türkiye), Yi̇ği̇t Kurt

Turkish Journal of Earth Sciences

The Strandja Mountains in the northwestern part of Turkey host porphyry and skarn type mineralizations and ancient slag heaps, which are the residues of ancient metallurgical processes. Ancient smelting furnaces were established near the skarn type mineralization zones and the ores were processed. Charcoal were used as fuel in these furnaces. Tenorite mineral was detected in the mineralogical analyses of the slags by XRD and it was determined that the furnaces were heated above 1000 °C. When the distribution of SiO2 in the slags was examined according to different end members, it was determined that the melting temperatures were in …


Playing The Digital Dialectic Game: Writing Pedagogy With Generative Ai, Rebekah Shultz Colby Jan 2025

Playing The Digital Dialectic Game: Writing Pedagogy With Generative Ai, Rebekah Shultz Colby

University Writing Program: Faculty Scholarship

This article explores teaching writing with generative AI as critical play where students and teachers engage in an ethically dialectical and aleatory game with generative AI. I qualitatively surveyed 24 writing teachers about how they teach writing with generative AI as well as its advantages and disadvantages. I discovered that teachers used generative AI to teach about the ethics of generative AI's design and rhetorical use to avoid plagiarism. Teachers also critically played with generative AI to teach the writing process of invention, drafting, revision, and editing. Specifically, the critical, dialectical interplay of human and machine invents in aleatory and …


Geochronological And Isotopic Data From The Adakitic Dodurga Pluton (Central Pontides, N Türkiye): New Insights For The Geodynamic Evolution Of The Northern Neotethys, Okay Çi̇men, Mehmet Ali̇ Gücer, Antonio Simonetti, Fati̇h Karaoğlan Jan 2025

Geochronological And Isotopic Data From The Adakitic Dodurga Pluton (Central Pontides, N Türkiye): New Insights For The Geodynamic Evolution Of The Northern Neotethys, Okay Çi̇men, Mehmet Ali̇ Gücer, Antonio Simonetti, Fati̇h Karaoğlan

Turkish Journal of Earth Sciences

The Dodurga Pluton is located within the Central Pontides (northern Türkiye) and, has a SW-NE elongation, and consists of granodiorite and dacite porphyry. Previous studies have suggested that this pluton is Triassic in age, and its whole-rock geochemical systematics are consistent with those from adakitic magmatic occurrences rather than the classic arc granitoid suite. This study reports the first time in-situ/whole-rock radiogenic isotopic (Sr, Nd and Pb) and mica/amphibole Ar-Ar age data to evaluate better its petrogenetic-geodynamic evolution and chemical nature of mantle source(s). Unlike previous data, combined new in-situ zircon U-Pb yield Late Cretaceous crystallization ages of 84.2±0.9 Ma …


Kinematics And Age Of The Afyon Zone In The Akhisar Region, Western Türkiye, Tali̇p Güngör, İsmai̇l İşi̇ntek, Erhan Akay, Cüneyt Akal, Altuğ Hasözbek, Ahmed Erbi̇l, Axel Gerdes Jan 2025

Kinematics And Age Of The Afyon Zone In The Akhisar Region, Western Türkiye, Tali̇p Güngör, İsmai̇l İşi̇ntek, Erhan Akay, Cüneyt Akal, Altuğ Hasözbek, Ahmed Erbi̇l, Axel Gerdes

Turkish Journal of Earth Sciences

In western Anatolia, to the south of the İzmir-Ankara Suture, Menderes Massif, Cycladic Blueschists, Afyon Zone and Bornova Mélange form the main tectonic belts from structurally bottom to top. In the Akhisar region, the Akhisar Nappe consists of Hasköy Formation, below, and Görenez Limestone, above. The Hasköy Formation is composed of a metaclastic sequence with metarhyolite intercalations (237.4 ± 1.1 Ma, zircon LA-ICP-MS) and recrystallized limestone lenses, and it gradually passes upward into late Norian-Early Jurassic Görenez Limestone. New radiogenic data from metarhyolites of the Hasköy Formation and fossil determinations from recrystallized limestones of the Görenez Limestone show that the …


Characterization And Provenance Analysis Of The Architectural Building Stones At Thestratonikeia Theater In Yatağan, Muğla, Southwest Türkiye, With Determination Of Itsconstruction History Through Osl, Tamer Koralay, Eren Şahi̇ner, Bi̇lal Söğüt, Tunç Sezgi̇n, Yusuf Kağan Kadioğlu Jan 2025

Characterization And Provenance Analysis Of The Architectural Building Stones At Thestratonikeia Theater In Yatağan, Muğla, Southwest Türkiye, With Determination Of Itsconstruction History Through Osl, Tamer Koralay, Eren Şahi̇ner, Bi̇lal Söğüt, Tunç Sezgi̇n, Yusuf Kağan Kadioğlu

Turkish Journal of Earth Sciences

Stratonikeia, a city in the interior of the Caria region, is located at Eskihisar settlement within the borders of Yatağan town of Muğla city. The ancient city’s foundation dates back to 5000 BC, making it one of the oldest settlements in southwest Turkey. It is strategically located between the Inner Aegean and Eastern Mediterranean regions. Due to its location, the city has always been important during its history. The Greek type of theater, which is the main topic of this paper, is one of the most remarkable structures known to date from the Hellenistic period and is made of marble …


2025 Mlk Celebration, Dr.Adrienne Coleman Jan 2025

2025 Mlk Celebration, Dr.Adrienne Coleman

MLK Celebration

Overcoming Alienation and Empowering Our Voices

Presented by Brotherhood-Sister Circle (BHSC)

Black National Anthem “Lift Every Voice and Sing” by James Weldon Johnson, Performed by IMSA Choir


Ethnic Disparities In Hba1c And Hypoglycemia Among Youth With Type 1 Diabetes: Beyond Access To Technology, Social Deprivation And Mean Blood Glucose, J. Pemberton, Zhide Fang, Stuart Chalew, S. Uday Jan 2025

Ethnic Disparities In Hba1c And Hypoglycemia Among Youth With Type 1 Diabetes: Beyond Access To Technology, Social Deprivation And Mean Blood Glucose, J. Pemberton, Zhide Fang, Stuart Chalew, S. Uday

School of Public Health Faculty Publications

Introduction The UK national pediatric diabetes audit reports higher HbA1c for children and young people (CYP) with type 1 diabetes (T1D) of Black ethnicity compared with White counterparts. This is presumably related to higher mean blood glucose (MBG) due to lower socioeconomic status (SES) and less access to technology. We aimed to determine if HbA1c ethnic disparity persists after accounting for the above variables. Research design and methods A retrospective analysis of participants who received structured education in continuous glucose monitoring (CGM) use was conducted at a tertiary center. HbA1c was paired with glucose metrics from 90-day CGM data. The …


The Pierre Auger Observatory Open Data, M. Zavrtanik, D. Zavrtanik, E. Zas, O. Zapparrata, A. Yushkov, B. Yue, B. Fick, K. Nguyen, D. Nitz, Et Al. Jan 2025

The Pierre Auger Observatory Open Data, M. Zavrtanik, D. Zavrtanik, E. Zas, O. Zapparrata, A. Yushkov, B. Yue, B. Fick, K. Nguyen, D. Nitz, Et Al.

Michigan Tech Publications

The Pierre Auger Collaboration has embraced the concept of open access to their research data since its foundation, with the aim of giving access to the widest possible community. A gradual process of release began as early as 2007 when 1% of the cosmic-ray data was made public, along with 100% of the space-weather information. In February 2021, a portal was released containing 10% of cosmic-ray data collected by the Pierre Auger Observatory from 2004 to 2018, during the first phase of operation of the Observatory. The Open Data Portal includes detailed documentation about the detection and reconstruction procedures, analysis …


Unveiling The Potential Of Generative Artificial Intelligence: A Multidimensional Journey Into The Future, Keng Boon Ooi, Alex Koohang, Eugene Cheng Xi Aw, Tat Huei Cham, Cihan Cobanoglu, Charles Dennis, Yogesh K. Dwivedi, Jun Jie Hew, Heather Linton Kelly, Laurie Hughes, Chieh Yu Lin, Anubhav Mishra, Ian Phau, Ramakrishnan Raman, Marianna Sigala, Yun Chia Tang, Lai Wan Wong, Garry Wei Han Tan Jan 2025

Unveiling The Potential Of Generative Artificial Intelligence: A Multidimensional Journey Into The Future, Keng Boon Ooi, Alex Koohang, Eugene Cheng Xi Aw, Tat Huei Cham, Cihan Cobanoglu, Charles Dennis, Yogesh K. Dwivedi, Jun Jie Hew, Heather Linton Kelly, Laurie Hughes, Chieh Yu Lin, Anubhav Mishra, Ian Phau, Ramakrishnan Raman, Marianna Sigala, Yun Chia Tang, Lai Wan Wong, Garry Wei Han Tan

Research outputs 2022 to 2026

Purpose: The launch of ChatGPT has brought the large language model (LLM)-based generative artificial intelligence (GAI) into the spotlight, triggering the interests of various stakeholders to seize the possible opportunities implicated by it. Nevertheless, there are also challenges that the stakeholders should observe when they are considering the potential of GAI. Given this backdrop, this study presents the viewpoints gathered from various subject experts on six identified areas. Design/methodology/approach: Through an expert-based approach, this paper gathers the viewpoints of various subject experts on the identified areas of tourism and hospitality, marketing, retailing, service operations, manufacturing and healthcare. Findings: The subject …


The Influence Student Behavior Is Having In Today's Schools, Kelsey L. Aureli Jan 2025

The Influence Student Behavior Is Having In Today's Schools, Kelsey L. Aureli

Electronic Theses and Dissertations Archive

This study examined teachers’ perceptions and experiences regarding the interrelationships between behavior policy, student behavior, and autonomy-supportive behavior. It approximated the realities experienced by teachers to gain a deeper understanding of the challenges they encountered in implementing behavior policies and fostering autonomy-supportive behavior. While attrition, shortage, and dissatisfaction were not the primary focus, they significantly influenced the teacher participants based on their experiences with high teacher turnover in their schools. I collected qualitative through semi-structured interviews to explore teachers’ realities, using six participants from Memphis Shelby County Schools. By utilizing conflict theory and the ambiguity-conflict matrix adapted from Matland (1997), …


Incorporating Visual Information Into Natural Language Processing, Maxwell Mbabilla Aladago Jan 2025

Incorporating Visual Information Into Natural Language Processing, Maxwell Mbabilla Aladago

Dartmouth College Ph.D Dissertations

Natural language describes entities in the world, some real and some abstract. It is also common practice to complement human learning of natural language with visual cues. This is evident in the heavily graphical nature of children’s literature which underscores the importance of visual cues in language acquisition. Similarly, the notion of “visual learners” is well recognized, reflecting the understanding that visual signals such as illustrations, gestures, and depictions effectively supplement language. In machine learning, two primary paradigms have emerged for training systems involving natural language. The first paradigm encompasses setups where pre-training and downstream tasks are exclusively in natural …


Draft Final Phase I Pre-Design Investigation Evaluation Report Blacktail Creek Riparian Actions Butte Priority Soils Operable Unit Of The Silver Bow Creek/Butte Area Superfund Site Silver Bow County, Montana, Hydrogeologic, Inc. Jan 2025

Draft Final Phase I Pre-Design Investigation Evaluation Report Blacktail Creek Riparian Actions Butte Priority Soils Operable Unit Of The Silver Bow Creek/Butte Area Superfund Site Silver Bow County, Montana, Hydrogeologic, Inc.

Silver Bow Creek/Butte Area Superfund Site

No abstract provided.


Exhibit 2 “Basement Iswp” 604 S. Clark St. Butte, Mt 59701 January 24, 2025 Database Residential Identifier: R-01537, Butte-Silver Bow Department Of Reclamation And Environmental Services Jan 2025

Exhibit 2 “Basement Iswp” 604 S. Clark St. Butte, Mt 59701 January 24, 2025 Database Residential Identifier: R-01537, Butte-Silver Bow Department Of Reclamation And Environmental Services

Silver Bow Creek/Butte Area Superfund Site

No abstract provided.


Residential Metals Abatement Program Investigation Summary Report (Non-Residential Parcels – Indoor Dust) - Cccs Gym Annex, Christopher Berg, Thomas J. Beckman Jan 2025

Residential Metals Abatement Program Investigation Summary Report (Non-Residential Parcels – Indoor Dust) - Cccs Gym Annex, Christopher Berg, Thomas J. Beckman

Silver Bow Creek/Butte Area Superfund Site

No abstract provided.


Large Negative Magnetoresistance In The Off-Stoichiometric Topological Semimetal Prsbxte2-X, Gokul Acharya, Krishna Pandey, M. M. Sharma, Jian Wang, Santosh Karki Chhetri, Md Rafique Un Nabi, Dinesh Upreti, Rabindra Basnet, Joshua Sakon, Jin Hu Jan 2025

Large Negative Magnetoresistance In The Off-Stoichiometric Topological Semimetal Prsbxte2-X, Gokul Acharya, Krishna Pandey, M. M. Sharma, Jian Wang, Santosh Karki Chhetri, Md Rafique Un Nabi, Dinesh Upreti, Rabindra Basnet, Joshua Sakon, Jin Hu

Physics Faculty Publications and Presentations

Magnetic topological materials LnSbTe (Ln = lanthanide) have attracted intensive attention because of the presence of interplay between magnetism, topological, and electron correlations depending on the choices of magnetic Ln elements. Varying Sb and Te composition is an efficient approach to control structural, magnetic, and electronic properties. Here, we report on the composition-dependent properties in PrSbxTe2-x. We identified the tetragonal-to-orthorhombic structure transitions in this material system and very large negative magnetoresistance in the x = 0.3 composition, which might be ascribed to the coupling between magnetism and transport. Such unusual magnetotransport enables PrSbxTe2-x topological materials as a promising platform for …


Infographic: Who’S Studying Stem?, Andrew Broadley Jan 2025

Infographic: Who’S Studying Stem?, Andrew Broadley

Teacher infographics

Thinking about your own school context, is there a gender imbalance in STEM-related subjects? How do you encourage girls to consider taking STEM subjects? In this infographic, we look at gender inequality in students entering tertiary education in a STEM field.


Single-Molecule Dna-Flow Stretching Assay As A Versatile Hybrid Tool For Investigating Dna-Protein Interactions, Sadaf Shehzad, Hyeongjun Kim Jan 2025

Single-Molecule Dna-Flow Stretching Assay As A Versatile Hybrid Tool For Investigating Dna-Protein Interactions, Sadaf Shehzad, Hyeongjun Kim

Physics & Astronomy Faculty Publications

Single-molecule techniques allow researchers to investigate individual molecules and obtain unprecedented details of the heterogeneous nature of biological entities. They play instrumental roles in studying DNA-protein interactions due to the ability to visualize DNA or proteins and to manipulate individual DNA molecules by applying force or torque. Here, we describe single-molecule DNA-flow stretching assays as hybrid tools that combine forces with fluorescence. We also review how widely these assays are utilized in elucidating working mechanisms of DNA-binding proteins. Additionally, we provide a brief explanation of various efforts to prepare DNA substrates with desired internal protein-binding sequences. More complicated needs for …


Image Of Mathematics: A Case Study Of Two Women's Early Mathematics Experiences, Lili Zhou, Elizabeth Suazo-Flores, Bima Sapkota, Rose Mbewe, Jill Newton Jan 2025

Image Of Mathematics: A Case Study Of Two Women's Early Mathematics Experiences, Lili Zhou, Elizabeth Suazo-Flores, Bima Sapkota, Rose Mbewe, Jill Newton

School of Mathematical & Statistical Sciences Faculty Publications

People often view mathematics as abstract, cold, and irrelevant to real life, and their school experiences likely influence such views. In this case study, we investigated the mathematics experiences of two women who participated in an afterschool girls-only STEM club 30 years ago when they were in fifth and sixth grades. We explored how the participants' early in- and out-of-school experiences informed their images of mathematics. We collected data through a survey, focus group interviews, and individual interviews. We employed oral history methods in interviews to grant participants a significant degree of freedom to retrospectively recount and reconstruct their experiences. …


Identifying Cyberbullying Roles In Social Media, Manuel Sandoval, Mohammed Abuhamad, Patrick Furman, Mujtaba Nazari, Deborah Hall, Yasin N. Silva Jan 2025

Identifying Cyberbullying Roles In Social Media, Manuel Sandoval, Mohammed Abuhamad, Patrick Furman, Mujtaba Nazari, Deborah Hall, Yasin N. Silva

Computer Science: Faculty Publications and Other Works

Social media has revolutionized communication, allowing people worldwide to connect and interact instantly. However, it has also led to increases in cyberbullying, which poses a significant threat to children and adolescents globally, affecting their mental health and well-being. It is critical to accurately detect the roles of individuals involved in cyberbullying incidents to effectively address the issue on a large scale. This study explores the use of machine learning models to detect the roles involved in cyberbullying interactions. After examining the AMiCA dataset and addressing class imbalance issues, we evaluate the performance of various models built with four underlying LLMs …


The Intricate Dance Between Stars And Words: A Review Of Customer Reviews In Tourism Jan 2025

The Intricate Dance Between Stars And Words: A Review Of Customer Reviews In Tourism

Communications of the IIMA

Travel and tourism industries rely heavily on customer reviews from past travelers as an invaluable source for informing potential travelers’ decisions. Thanks to the internet, reviews are an invaluable source for both quantitative star ratings as well as qualitative text comments that evaluate travel experiences. In this paper we analyse this complex relationship between text comments and their associated star ratings; using existing literature we highlight their interplay to give an overall picture of customer satisfaction. Factors that influence ratings and comments include both intrinsic (service quality, staff behavior) and extrinsic aspects such as location or price. Sentiment analysis through …