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Public Perceptions Of Organizational Culture And Organization-Public Relationships, Cherisse Fonseca Rivera

USF Tampa Graduate Theses and Dissertations

Almost 30 years ago, public relations scholars began to process the idea that the concept of culture was important to public relations practices. In particular, scholars questioned what influence culture might have on the communication process and relationship building between organizations and their stakeholders. Yet, today culture is still an understudied concept in the public relations literature. The purpose of this study is to analyze how of organizational culture, as defined by Sriramesh, J. E. Grunig, and Dozier (1996), is significant to the relationship outcomes in public relations. The theoretical framework for this study consists of organizational culture theory and …

Stories Of Resistance: Black Women Corporate Executives Opposing Gendered (Everyday) Racism, Cheryl D. Jordan

Antioch University Dissertations & Theses

For this research, I explored contemporary resistance strategies that Black women executives in the corporate world use to oppose negative behaviors by others associated with their race and gender. The dissertation reviews scholarship about the major role the convergence of race and gender play in the day-to-day existence of Black women. Historically, negative images and beliefs have influenced the treatment of Black women in society. These same thoughts and images affect Black women executives in today’s workplace. African-American women continue to see limited advancement to senior levels within the corporate organization, even though diversity programs abound. As leaders in the …

How Leaders Think: Measuring Cognitive Complexity In Leading Organizational Change, Iva Vurdelja

Antioch University Dissertations & Theses

The ability to lead complex organizational change is considered the most difficult leadership responsibility. Habitual linear thinking based on sequential procedural decision making is insufficient when responding to ambiguous and unpredictable challenges and interpreting systemic variables in the context of unforeseen problems, risks, and invisible interrelationships. The purpose of this exploratory multiple case study was to expand our understanding of the structure of the thinking employed by executive leaders as initiators and enablers of complex, large-scale organizational change. The researcher integrated knowledge of adult cognitive development and organizational leadership to examine the higher forms of reasoning abilities required for dealing …

Strategic Recovery Requires Leadership, Christine G. Springer

Public Policy and Leadership Faculty Research

As public managers work toward a successful recovery post-midyear elections, we all must deal with system-wide problems arising from the recession. This requires first recognizing that the crisis continues and must be addressed not just by increasing revenue but by fixing system-wide structural and operational issues.

To do so involves developing the skills required in a recovery, identifying the causes of the crisis so that future crises can be better managed and concentrating on the key areas of leadership expertise needed to effectively communicate and deliver better outcomes.

Innovations In Management Training: Training Business Personnel Along The Structural Method, Papiya Deb, Madhav. Welling

Academic Leadership: The Online Journal (2003-2012)

Trained manpower that can infuse order into the system is the need of the hour. This could be the most important contribution of well-managed companies that have developed a sound management cadre. Commercial organizations are best equipped to play a critical missionary role for two reasons- their vast and influential presence as also sound environmental management which is good business. Issues of social perspective now occupy important boardroom space. Corporate houses traditionally employing managerial skills to enhance the bottom line and shareholders value are increasingly reexamining their managerial skill and policy mix. There is yet unrecognized but a significant corporate …

Making The Most Of Opportunities During A Recession, Christine G. Springer

Public Policy and Leadership Faculty Research

The best public managers know that conventional thinking won’t get them through tough times and that a recession is a rich opportunity to reinvent their organization and to lay the groundwork for future successes. Good times are when managers experience their greatest success. But bad times provide the greatest opportunities to rethink how the organization will persist through the inevitable up and down economic cycles so as to be successful in the future. Smart managers today that I have engaged regarding this process say that they plan for both the good and bad times by continually focusing on six processes: …

Strategic Planning: Contextual Factors That Facilitated And/Or Challenged The Implementation Of Strategic Planning In Two Nonprofit Organizations, Devadhasan Masilamony Phd

Dissertations

As the nonprofit sector continues to grow in size and importance in American society, successful organizations proactively initiate strategic planning so they can be more responsive to changing circumstances, underlying trends, and shifting demands. At times, however, organizations develop elaborate plans that are never implemented. Unfortunately, there is less systematic research about strategic planning in the nonprofit sector than in the for-profit sector and even less research documenting whether or not the plans that get developed in nonprofit organizations actually get implemented. The purpose of this qualitative study was to understand how strategic planning improves the effectiveness of two nonprofit …

Implementation Of Islamic Ethics In Organizations: Malaysian Experience, Nor Azzah Kamri

Research Publications (2006 to 2010)

Ethics plays an important role in producing ethical staffs for managing an organization. The ethical staffs will ensure their duties are performed ethically and the best service is offered to the customers. Thus, Malaysian government as an Islamic country has encouraged to implement Islamic ethics. This article attempts to investigate the concept of Islamic ethics, its principles and components as a framework to be implemented in organizational context. It also discusses the Malaysian government’s initiatives in instilling Islamic ethics in its civil service in particular, and the people in general. Finally, this article concludes that Malaysian government has showed seriousness …

Long Distance Managerial Intervention In Overseas Conflicts: Helping Missionaries Reframe Conflict Along Multiple Dimensions, David R. Dunaetz

CGU Faculty Publications and Research

Effective ways of conflict management must be found for missionaries when no trusted mediator in the region is available. Home office management or leaders in other regions can intervene through context rich media, such as the telephone and video conferencing, to provide help. Intervention through context poor media, such as email, is much less likely to succeed. Effective managerial intervention involving interaction with each party can lead to reframing the conflict into an opportunity to cooperate and find mutually beneficial solutions. The manager can present information, ask questions, and help the parties see that resolution is possible by addressing key …

Engineering Leadership, Davood Salmani, Omid Bagheri

Academic Leadership: The Online Journal (2003-2012)

Around the 1960 and on to today, the environment of today’s is on customer satisfaction. Achieving this new paradigm, Engineering is to be more flexible and adaptable to the demands and expectations of stakeholders.

A Correlational Study Of Telework Frequency, Information Communication Technology, And Job Satisfaction Of Home-Based Teleworkers, Shana P. Webster-Trotman

Walden Dissertations and Doctoral Studies

In 2008, 33.7 million Americans teleworked from home. The Telework Enhancement Act (S. 707) and the Telework Improvements Act (H.R. 1722) of 2009 were designed to increase the number of teleworkers. The research problem addressed was the lack of understanding of factors that influence home-based teleworkers' job satisfaction. Job dissatisfaction has been found to have a significant impact on voluntary turnover. The purpose of the study was to assess the relationship among telework frequency, information communication technology (ICT), and job satisfaction. The research questions were designed to answer whether correlational relationships exist among telework frequency, ICT, and job satisfaction and …

Essays On Environmental Regulations And Performance Of Firms, Shrawantee Saha

Doctoral Dissertations

There has been a surge in the development of new, non-traditional and innovative approaches to address environmental problems in the last three decades of U.S. environmental policies. These new approaches affect polluting behavior via instruments other than taxes, permits or direct imperatives. They rely heavily on active engagement, collaboration and information sharing among firms and industry peers. This dissertation adds to our current understanding of these newer approaches by studying how external pressures and internal awareness affect a firm's polluting behavior. Two essays focus solely on the role of the print media, an external pressure to firms, under the U.S. …

An Examination Of Succession Management In Organizations During Times Of Economic Crisis, Jacqueline S. Fairney

Theses and Dissertations

This phenomenological study focused on the succession management actions taken internally by organizations during times of economic crisis. This study's purpose was to understand the specific ways that organizations alter or suspend their succession management efforts during "hard times" when other short-term crises, such as restructuring, lay-offs, and debt accumulation, overshadow the importance of long-term strategic planning. Three research questions were addressed in this study: 1. Are succession management programs subject to decrease or downsizing during times of economic crisis? 2. What can organizations do to keep short-term crises from derailing long-term succession-management efforts? 3. Are well established succession management …

Characteristics Of Fundraising For Nonprofit Hospital Organizations, Cathleen Owens Erwin

All ETDs from UAB

This study addresses a gap that has been noted in the charitable fundraising literature, which is a scarcity of theoretically-based studies of fundraising by nonprofit organizations and the need to study fundraising within sub-sectors of organizations rather than the full nonprofit sector. The study uses institutional theory and strategic management constructs to examine the characteristics of the fundraising operations of nonprofit organizations. A categorization scheme is created based on nonprofit organizational effectiveness and performance characteristics to analyze fundraising by nonprofit hospital organizations as an organizational field. The categorization scheme identifies distinct clusters of organizations that are then investigated to determine …

Not So Black And White: The Color Of Perception In Corporate Layoffs, Carole A. Isom

Antioch University Dissertations & Theses

This research addressed the question of whether or not the perception exists that African Americans are disproportionately impacted during layoff periods within corporations. Portraiture was the selected method of inquiry for this research as it captures the experience of the participants and enables storytelling which is based upon perception as opposed to hard, quantitative data. Additionally, portraiture’s autobiographical roots supported my autoethnographic position, encouraging the artistic process while including aesthetic aspects. Portraiture allowed for the voice of the researcher everywhere: in the assumptions, preoccupations, and frameworks brought to the inquiry; in the questions asked; in the data gathered; in the …

Strategic Asymmetric Multicultural Alliances In Business, Anthony James Scriffignano

Antioch University Dissertations & Theses

Global economics and other factors make it increasingly difficult for organizations to operate within the boundaries of one country in a rational way (e.g., leveraging best practices, profitable, achieving goals). In this study, I looked at strategic business alliances, transcending simple quid pro quo relationships to deliver ongoing partner value. I refined my study to multicultural relationships, having differing cultural identities (i.e., ideas, heritage, language, or demographics from differing geographies). Finally, I considered asymmetry (i.e., inequity in working relationship). Using a mixed-methodology design, I surveyed alliance participants and interviewed participants from selected alliances. A multi-case study addresses emergent themes of …

Subsidiaries As Learning Engines: Understanding Middle Managers’ Searching For Knowledge As Micro-Foundation, Esther Tippmann, Pamela Sharkey Scott, Vincent Mangematin

Articles

A lot of research on MNC knowledge flows has concentrated on the organizational conditions that promote learning outcomes through a more efficient reuse of existing knowledge (cf. Gupta and Govindarajan 2000). Departing from this predominant research stream and recognising the increasingly important role of middle managers in large, distributed organizations, we investigated how subsidiary middle managers actually search for knowledge when dealing with non-routine problems and evaluated the solution outcomes in terms of generating organizational adaptation. By doing so, we contribute to several calls for more micro-level research of organizational learning processes (Felin and Foss 2005, 2009, Felin and Hesterly …

The Impact Of A Simulation Based Leader Development Training Program On Transformational And Transactional Leadership Behavior, Robin Louise Mccoy Phd

Dissertations

Organizations devote considerable resources developing employees' capacity for leadership because they believe that "leaders" are essential in the operations of their organizations. Unfortunately, organizations do not have the time or resources to send their employees off for lengthy leader development training programs. This has contributed to the growing popularity of short-term training programs which are relatively inexpensive to conduct. However, researchers are increasingly requesting more empirical studies that examine the impact of these programs, yet these requests have remained largely disregarded. Additionally, there is a lack for developing methodologies to determine whether or not involvement in a short-term program facilitates …

Innovation Rules: A Step By Step Approach Towards Identifying New Innovation Opportunities, Arcot Desai Narasimhalu, Institute Of Innovation And Entrepreneurship

Research Collection Institute of Innovation and Entrepreneurship

This book is organized in three sections. The first section introduces twenty five innovation rules that reflect how innovations have progressed over time. The second section explains how the innovation rules can be used to identify possible innovation opportunities. The third section explains how to choose innovations for commercialization. Pay sufficient attention to each of the Innovation Rules when you read the first section. Each rule captures the introduction and evolution of successful innovations. Each rule is listed on one page and its description on the opposite page. Rules have more than one stage, the initial stage followed by one …

Exploring Knowledge Loss In The Contact Center: Key Loss Areas, Contributing Factors, And Performance Metric Implications, Elizabeth M. Herman

Walden Dissertations and Doctoral Studies

Knowledge loss, or organizational forgetting, is often overlooked in knowledge management frameworks, yet it costs organizations money, personnel, efficiency, and customer service. The purpose of this mixed model case study was to understand, using a model of forgetting as the conceptual framework, where and why loss occurred and to examine performance implications. An inbound telephone contact center was studied because of prolific changes in that industry regarding knowledge complexity and performance. The researcher interviewed 20 participants, observed 63 calls, and reviewed 3 months of performance data including average handle time, first call resolution percentages, and time spent on after call …

Leadership As Role And Relationship In Social Dynamics: An Exploratory Study Seeking A Leadership Archetype, Brian W. Bridgeforth

Walden Dissertations and Doctoral Studies

Previous research on leadership as archetype considered archetype as metaphor and not as it is understood in other literatures as a collectively accepted and defined role within and across cultures. Archetypical theories are posited as useful because they help us understand universal aspects of human behavior; however, empirical research demonstrating archetypical thinking and behavior remains rare. Accordingly, this phenomenological study investigated whether a leadership archetype exists as a shared cognitive template and if so, what characteristics define it. The theoretical framework used to examine the phenomenon of leadership combined leadership theory, philosophy of the mind, Jungian psychology, social constructionist theory, …

Can Information Systems Foster Emotional Intelligence? A Design Theory-Based Approach, Richard J. Burkhard, Thomas A. Horan, Brian N. Hilton, Michael Leih

Journal of International Technology and Information Management

Researchers in Information Systems (IS) have conducted extensive research into various kinds of collaboration systems over the last twenty-five years. A parallel stream of inquiry in psychology and management has developed research in organizational Emotional Intelligence, which contributes to the effectiveness of group interactions by increasing cooperation and reducing conflict. Collaboration systems present a special opportunity to introduce soft management functions such as Emotional Intelligence because they are designed as an intelligent channel of interaction between group members. This research used an Information Systems Design Theory approach to guide the integration of Emotional Intelligence functions into collaboration systems. Two artifact …

Emergency Managers As Change Agents, Christine G. Springer

Public Policy and Leadership Faculty Research

Since 2001, FEMA and others have been defining and refining competencies for emergency management professionals. In so doing, they have addressed directly and indirectly the qualities of leaders. We know that leadership is not a person or a position. It is a complex relationship between people, based on trust, obligation, commitment, emotion, and a shared vision of the good. We also know that transformational or change-based leadership has become an organizational necessity given the fact that emergency management as a profession is just now coming into its own and emergency management jobs are not traditional in terms of the how, …

The Intersection Of Punctuated Equilibrium And Leadership Emergence Within The Framework Of Naturalistic Decision Making, Linda Moerschell

Walden Dissertations and Doctoral Studies

Punctuated equilibrium, a theory of unexpected and sudden change arising out of evolutionary biology and paleontology, has been applied to decision sciences, physics, organizational theory, and group behavior but never to leadership emergence theories. The purpose of the study was to discover how leadership emerges during a period of punctuated equilibrium, a sudden and unexpected change event, using a naturalistic decision making framework. Thus, the research question probed how leadership emergence could be theoretically modeled in a critical event. This grounded theory study was particularly unique because it drew from, and helped unify the four scientific foundations of complexity science, …

Competency-Based Curriculum For A Master's Program In Service Science, Management And Engineering (Ssme): An Online Delphi Study, Rahul Choudaha

Electronic Theses and Dissertations

The overarching purpose of this research was to provide theoretical and conceptual foundations for developing a competency-based curriculum for an interdisciplinary master's program in Service Science, Management and Engineering (SSME). Specifically, the objective was to ascertain the competencies and courses that are relevant for developing a competency model for a service scientist and a curriculum blueprint for SSME. The study employed three rounds of the online Delphi survey to achieve the research objectives. The three rounds were used to identify, prioritize, and define competencies and courses. A panel of industry professionals and university faculty were invited to participate as experts. …

Two Essays On The Conflict Of Interests Within The Financial Services Industry-- Financial Industry Consolidation: The Motivations And Consequences Of The Financial Services Modernization Act (Fsma) And “Down But Not Out” Mutual Fund Manager Turnover Within Fund Families, Lonnie Lashawn Bryant

USF Tampa Graduate Theses and Dissertations

The objective of this paper is to examine the impact the Financial Services Modernization Act (FSMA) of 1999 has on the consolidation of the banking industry. The FSMA allows banks to simultaneously offer commercial banking, investment, and insurance services. I find a strong positive market response to the announcement of bank acquisition of brokerage firms (10.2 percent) and insurance companies (9.3 percent), but no significant response to bank acquisitions. I also find support for two complimentary hypotheses that explain the long-run returns to the acquiring banks. The "product-market spillover hypothesis" states that the post-consolidation returns of the acquirer are directly …

Small Business Success: What Works And What Fails, Scott Decker

Undergraduate Theses and Capstone Projects

Small Business Success: What You Need to Know. The owners of eight successful new businesses (successful defined as at least four years old and owner perceived) were interviewed, as well as the former owners of four unsuccessful businesses. The study showed that while planning can help your business, implementation is the fundamental component of small business success. This study was undergone to help create a link between what students learn in businesses classes, which is primary focused on working for a large company, and what people do in the entrepreneurship field.

The Nonprofit Ethics Survey: A Contextual Approach, Audrey Dawn Barrett Phd

Dissertations

Organizational ethics require the attention of nonprofit leaders as regulatory trends and accountability measures increase. In spite of this interest, little empirical research has been conducted on ethics assessment within the nonprofit sector and more importantly, no survey instrument currently exists exclusively designed for nonprofit organizations to assess the perceptions of ethics within their organization. This lack of tools and information prohibits comprehensive self-assessment, and forces a reactive, single-loop approach to ethical issues, rather than a feedback system based on actual data. To address this need, the Nonprofit Ethics Survey provides a practioner-friendly survey designed to assess the perceptions of …

A Qualitative Analysis Of The Integration Of Technology At The School District Level In Terms Of The Technology Leadership, Management, And Policy Pyramid: A Theoretical Model Developed By Dr. John Collins, Through The Perceptions Of Technology-Using Teachers, Mark A. Connolly

Seton Hall University Dissertations and Theses (ETDs)

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Expanding Group Support System Capabilities From The Knowledge Management Perspective, Shin-Yuan Hung, King-Zoo Tang, Tsan-Chuan Shu

Journal of International Technology and Information Management

A group support system (GSS) is a computer-based system that enables people in different places to discuss and make decisions on connected computers. Expanding GSS capabilities from the knowledge management perspective is believed to significantly improve the performance and satisfaction of group meetings. This study develops the organizational knowledge management process, proposed by Alavi and Leidner (2001), to expand the capabilities of a GSS. Additionally, a prototype system has been implemented. Finally, an experiment is conducted to evaluate the system and demonstrate its applicability and usability. Experimental results indicate that users perceive a web-based GSS with knowledge management capabilities to …