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Job Satisfaction Among Peer Support Staff In Mental Health Treatment And Recovery-Oriented Settings, Jonathan P. Edwards

Dissertations, Theses, and Capstone Projects

Introduction/Objective: Peer support practice in mental health treatment and recovery-oriented service settings has seen exponential growth during the past several decades. An estimated 25,000 certified peer specialists in the United States alone necessitates a deeper understanding of factors that are associated with job satisfaction. While there exists a body of research on this topic, many of these studies were conducted with limited sample sizes, within discrete practice settings and geographic regions, often focused on one facet of job satisfaction (e.g., compensation), and lacked racial diversity in the sample. The current study addresses these limitations by examining multiple factors associated with …

An Examination Of Daily Family-Supportive Supervisor Behaviors, Perceived Supervisor Responsiveness And Job Satisfaction, Luke Daniel Mahoney

Dissertations and Theses

Balancing both work and non-work life is increasingly recognized as a challenge for employees, and supervisors are in a position to support employees in their efforts to do so. Supervisors who exhibit family-supportive behaviors in support of employees who juggle work and family roles show benefits for employees in terms of well-being and job outcomes. The purpose of this study was to take a more fine-grained look at family-supportive supervisor behaviors (FSSB) using daily surveys in order to advance understanding of how family-supportive behaviors work within-person. Another aim of the study was to examine perceived supervisor responsiveness (PSR) for the …

The Effects Of Transformational Leadership And Job Satisfaction On Commitment To Organisational Change: A Three-Component Model Extension Approach, Luu Tien Dung, Phan Van Hai

The South East Asian Journal of Management

Research Aims: The present study aimed to examine the relationship between transformational leadership, job satisfaction and employee commitment to organisational change. Design/Methodology/Approach: Extension of a three-component model was employed. The study sample consisted of 474 employees in organisations undergoing a significant organisational change in Vietnam. The data were analysed using a structural equation model (SEM). Research Findings: The study results show that transformational leadership has a positive and significant influence on job satisfaction and organisational commitment to change (affective commitment, normative commitment, continuance commitment). Job satisfaction is found to be positively and significantly related to employee affective commitment and normative …

Effects Of Family-Supportive Supervisor Behaviors And Organizational Climate On Employees, Soo Jeoung Han, Gary N. Mclean

Organizational Performance and Workplace Learning Faculty Publications and Presentations

Purpose – The purpose of this study is to investigate the effects of family-supportive supervisor behaviors and organizational climate on employees’ work–family conflict, job satisfaction and turnover intentions.

Design/methodology/approach – To examine the causal relationship, the longitudinal panel data of the work, family and health study were used, using the data of 664 respondents who participated in surveys from all four time-points at two Fortune 500 information technology (IT) companies.

Findings – The results of the data analysis suggested that family-supportive supervisor behaviors have a minimal, but statistically significant, impact on work-to-family conflict and organizational work-family climate. Moreover, work-to-family conflict …

Attracting And Retaining Young Workforce In Indonesia: Does Person-Organization (P-O) Fit Matter?, Dina Sartika

Makara Human Behavior Studies in Asia

Rooted in the similarity−attraction−attrition paradigm, Cable and Judge’s framework has been one of the leading models in explaining Person−Organization fit. It associates perceived value congruence with employee work attitudes pre and post their entry. This study extends the model and findings by looking at the specific, underlying value dimensions that cause these effects. Drawing on a sample of 800 Indonesian jobseekers, I applied polynomial regression to test the model. Results showed that congruence between personal and organizational social responsibility value was the strongest and most consistent dimension predicting employee job satisfaction and organizational commitment.

Impact Of The Quality Of Supervisors’ Relationships With Subordinates On Employability And Job Satisfaction Of Public Organizations’ Workers, Izabela Marzec

European Management Studies

Changes in the area of employment in public organizations make the enhancement of their workers’ employability acquire special importance. In this context, attention should be paid to the role of supervisors in this process. The theory of Leader-Member Exchange (LMX), which indicates that the quality of supervisors’ relationships with subordinates may become an important tool for workers’ employability enhancement, provides an important input on this issue (Schyns, Torka, & Gössling, 2007; Van der Heijden et al., 2009). This paper tries to answer the questions: how do employees of public organizations evaluate their job satisfaction as well as what are the …

Office Clutter And Its Influence: Assessing Engagement, Satisfaction, Tension, Stress, And Emotional Exhaustion, Trina N. Dao

College of Science and Health Theses and Dissertations

Psychological home is a relatively new topic within the field of psychology, defined as a person’s need to self-identify with a physical environment. Clutter, defined as the over-accumulation of material items, is even less studied. Previous research has shown that clutter in the home may negatively influence a person’s well-being, but this tendency has not been investigated in workplace settings (Crum & Ferrari, 2019a; Crum & Ferrari, 2019b; Roster, Ferrari & Jurkat, 2016). Within workplace research, there is a construct called work-related well-being (Narainsamy & Van Der Westhuizen, 2013; Rothman, 2008), consisting of job satisfaction, employee engagement, burnout, and occupational …

Strategies For Reducing Nonprofit Organizations' Employee Turnover, Tamara Michelle Searight

Walden Dissertations and Doctoral Studies

Employee turnover is an inherent challenge encountered by managers at nonprofit organizations. The purpose of this single case study was to explore the strategies some community-based organization managers used to reduce employee turnover in western New York. Five organizational managers were selected who had successfully implemented strategies to reduce employee turnover. Herzberg's 2-factor theory was the conceptual framework for this doctoral study. Data collection occurred through semistructured interviews and review of organizational documents. Data analysis involved collecting data, organizing the data into codes and themes, and interpreting and revealing information about the themes. Member checking and methodological triangulation increased the …

Strategies To Reduce Job Dissatisfaction Within 911 Call Centers, Gary Marshall

Walden Dissertations and Doctoral Studies

In 2017, more than 6.9 million employees parted ways with their employer because of voluntary employee turnover, layoffs, or terminations. Emergency call center supervisors who fail to implement adequate job satisfaction strategies experience reduced productivity and increased voluntary turnover. The purpose of this multiple case study was to explore the strategies some southern Ontario 911 call center supervisors used to reduce job dissatisfaction. The conceptual framework supporting the study was the competing values framework. The population included 6 supervisors of 911 call centers in the province of Ontario, Canada, who successfully implemented job satisfaction strategies. Data were collected from interviews …

Job Satisfaction And Turnover Intention In Higher Education: A Study Ofbailey College Of Engineering And Technology Professionals In The California State University System, Brooke Ferrier Banks

All-Inclusive List of Electronic Theses and Dissertations

The purpose of this study was to survey perceived job satisfaction and turnover intention ofBailey College of Engineering and Technology professionals in the California State University (CSU) system. Employee satisfaction facets (work, pay, opportunities for promotion, supervision, and co-workers), overall satisfaction, and turnover intention were measured. Further, the study identified whether there was a significant difference in perceived job satisfaction or turnover intention based on years of service in the CSU system, gender, or campus in the CSU system. The study also examined the uniqueness ofBailey College of Engineering and Technology professionals at campuses in the CSU system. This study …

Measuring Employee Job Satisfaction During Workplace Downsizing, Trina Sanders

Theses and Dissertations

This applied dissertation was designed to examine the effects of workplace downsizing on employee job satisfaction among men and women and employees of different age groups. Results from an employee survey conducted annually by the organizational site indicated that employees had high stress levels, low employee satisfaction and morale, negative attitudes, and a lack of trust of leadership following employee downsizing at the company. The purpose of this quantitative study was to examine the effects of workplace downsizing on employee job satisfaction to determine any differences by gender or age group.

The study utilized a quantitative, descriptive, comparative methodology using …

Exploring Factors Related To Customer Service Representatives’ (Csrs) Performance In Call Centers., Ruth R. Jayson-Polk

Theses and Dissertations

This study provides critical research on individual change and its impact on individual performance using the ADKAR change management model. This applied dissertation was designed to research improvement in call monitoring performance scores between two groups of customer service representatives’ (CSRs): the experimental group receiving the ADKAR change management intervention, and the control group, who did not receive the ADKAR change management intervention. The ADKAR change management model (Hiatt, 2006) provided the theoretical framework for the study.

The literature review revealed that change management is a critical component of organizational change but is driven by individual change. The literature informs …

Source Attribution In Asl-English Interpreter Education: Testing A Method, Laura Maddox

International Journal of Interpreter Education

In interactive signed/spoken language interpreting situations, participants in the conversation learn who is speaking if the interpreter identifies the “source” or initiator of each utterance. This interpreting technique is referred to as source attribution (SA). Although attributing interpreted utterances is a critical skill for interpreters, this is the first study to test a method for teaching SA techniques to signed language interpreting students. Using a mixed-method approach involving an experimental group and a control group, data was collected using a pretest/instruction/posttest method, along with journals, questionnaires, and interviews. The experimental group improved significantly more than the control group after the …

Encountering Change: Job Satisfaction Of Sign Language Interpreters In Finland, Liisa Martikainen, Petri Karkkola, Matti Kuittinen

International Journal of Interpreter Education

The organizational system for providing Finnish sign language interpreter services has recently changed, and this change has influenced the whole interpretation service industry. It poses major challenges for the maintenance of job satisfaction among sign language professionals. The level of job satisfaction of sign language interpreters (in this study, N = 135) was surveyed by means of an online questionnaire. While examining this phenomenon, this study mainly addresses the systemic factors in employment conditions. According to the results, the level of job satisfaction among interpreters is quite high; however, it remains clearly lower than the average for Finnish workers. The …

A Meta-Analysis On Motivational Strategies And Well-Being: Does A Worker’S Socioeconomic Status Make A Difference?, Jessie Fengmin Zhen

PSU McNair Scholars Online Journal

This meta-analysis provides a quantitative review on the relationships between motivational strategies and work-related well-being, and addresses the modulating effects of socioeconomic status (SES). Based upon a total number of 68 studies, involving 49,338 employees, the findings suggest that motivational strategies are associated with one’s well-being at work. Specifically, results indicate that more positive emotion regulation strategies are related to workers’ higher levels of job satisfaction and job performance. Conversely, more self-doubt is related to lower levels of job satisfaction and job performance. More interestingly, SES moderates some effect sizes, which include those related to emotional labor strategies (i.e., deep …

A Study Of The Effect On Organizational Factors On Job Satisfaction Of Geriatric Practitioners Between Millennials And Older Generations, Peter (Minsuk) Jang

Electronic Theses and Dissertations

The purpose of this paper is to recognize and improve the understanding of social workers’ job satisfaction in the geriatric area. Low job satisfaction makes social workers want to move their field and change their career. The research is the conceptual model of the moderating effect of patient engagement. The hypothesis is that the organizational factors of this model (climate, workplace, pay, supervision) lead to low job satisfaction for social workers and the generation gap between Millennials and older generations will result in different job satisfaction. The assumption was that among the factors (climate, workplace, pay, supervision), salary has the …

The Influence Of Professional Identity, Job Satisfaction, And Work Engagement On Turnover Intention Among Township Health Inspectors In China, Wenjie Zhang, Hongdao Meng, Shujuan Yang, Danping Liu

Aging Studies Faculty Publications

Health inspectors are part of the public health workforce in China, and its shortage has been identified as an urgent priority that should be addressed. Turnover is one of the main contributors to the shortage problem. This research assessed the influence of professional identity, job satisfaction and work engagement on turnover intention of township health inspectors and explored the intermediary effect of job satisfaction and work engagement between professional identity and turnover intention among township health inspectors in China. Data were collected from 2426 township health inspectors in Sichuan Province, China. We used structural equation modeling (SEM) to test the …

The Correlation Between Employee Engagement And Job Satisfaction In The Social Security Administration, Courtney Lynn Barden

All Capstone Projects

In today' s environment, one way to retain people is to have fully engaged employees. A correlation study was conducted to examine the relationship between job satisfaction and employee engagement among Social Security Administration (SSA) employees. The Federal Employee Viewpoint Survey (FEVS) is a tool that measures employees' perceptions their agencies. Pre-existing data was collected from the FEVS provided by the Office of Personnel Management (OPM). The purpose of this quantitative correlational research study is to determine the relationship between employee engagement and job satisfaction at SSA. The outcomes of this study provides knowledge regarding job satisfaction, which leaders can …

Cynicism About Change, Work Engagement, And Job Satisfaction Of Public Sector Nurses, Diep T. N. Nguyen, Stephen T. Teo, David Pick

Research outputs 2014 to 2021

This paper uses the job demands‐resources theory to examine the consequences of changes on nursing work. Data were collected from 220 public sector nurses in Australia to test the model. We conducted a two‐wave data collection process where independent variables (organisational change, workload, job control, nursing administrative stressors, cynicism about organisational change, and demographic variables) were collected in Time 1. The dependent variables (nursing work engagement and job satisfaction) were collected 6 months later. Changes to nursing work were found to cause high workload and an increase of administrative stressors that leads to an increase in nurses’ change cynicism. Job …

Turnover Intentions Among South African It Professionals: Gender, Ethnicity And The Influence Of Pay Satisfaction, Rennie Naidoo

The African Journal of Information Systems

The South African ICT industry is struggling with high turnover despite the relatively high remuneration packages it offers to its gender and racially diverse IT professionals. This study explored pay satisfaction levels and its relationship with job satisfaction, organizational commitment, and turnover intentions. Survey responses from 158 IT professionals were subjected to descriptive, correlation and regression analysis. The results show that, irrespective of gender or race, employees generally have low pay satisfaction, low organizational commitment, and only moderate job satisfaction levels. However, black ethnic groups did show a difference in their appraisals of pay satisfaction, expressing slightly lower pay satisfaction …

Supervisor Self-Other Agreement, Family-Supportive Supervisor Behaviors And Job Attitudes, Luke D. Mahoney

University Honors Theses

This paper joins the literature on family-supportive supervisor behavior research and the self-other agreement (SOA) paradigm to ask the question, how does a congruent perspective in the supervisor-employee dyad relate to service-member workplace attitudes and work-family relationships? Supervisors rated themselves on Family-Supportive Supervisor Behaviors (FSSB) and were in turn rated by their service-member employees. Results of a polynomial regression and surface-response analysis point to the conclusion that as supervisor and service-members’ ratings of the supervisors FSSB rise in tandem, self-reported service-member workplace outcomes (job satisfaction, organizational commitment) rose as well. The variance in work-to-family conflict and work-to-family enrichment was not …

Job Satisfaction Of Orchestral Musicians: The Effects Of Non-Performance Organizational Roles, Abigail Wilcox Young

Open Access Dissertations

This study measures the job satisfaction of professional orchestral musicians in the United States. The research focuses on those who hold additional non-performance roles within their organizations, whether paid or unpaid, and how these additional roles relate to job satisfaction. The paper also assesses the level of interest orchestral musicians have in taking on these added roles within their organizations. An anonymous, online survey was sent to personnel managers of U.S. orchestras and 560 individual responses were recorded. In addition to other trends within the data, string musicians were the only instrument group with below-average job and role satisfaction. Musicians …

Evaluating Adn Faculty Job Satisfaction, Karen M. Thies

Doctor of Nursing Practice Projects

Background

The U.S. is facing a critical shortage of nurses as the aging baby boomer generation is requiring more nursing care. Contributing to the nursing shortage is the inability to educate larger numbers of nurses, attributable to a lack of nursing faculty. Insufficient numbers of nursing faculty results in qualified applicants being turned away from nursing programs.

Project Design

This project evaluated faculty job satisfaction in 703 accredited Associate Degree Nursing (ADN) programs in the U.S. The Index of Work Satisfaction (IWS) (Stamps, 1997), was designed to measure specific factors of nurses' job satisfaction and was emailed to all full …

Evaluating A Chaplain Corps Change Initiative: Examining The Relationship Between Change Beliefs And Job Satisfaction, Steven Thomas Sill

Theses & Dissertations

The Air Force Chaplain Corps is experiencing a period of rapid change that challenges traditional approaches to providing ministry for Air Force personnel. The need for an effective chaplaincy has never been greater; the Air Force’s critical manning shortages and worldwide duty requirements are adding stress and uncertainty to the lives of Airmen (Losey, 2015). To better support these Airmen the Chief of Chaplains directed a change initiative aimed at increasing the effectiveness of unit-based ministry, including aggressive goals for the amount of time spent in direct unit engagement. This study utilized a survey to explore beliefs of Chaplain Corps …

Work-Family Conflict And Job Satisfaction: The Mediating Role Of Person-Organization Fit Study On Employees Of The Bri Aceh Region, Mahdani Ibrahim, Yusra Yusra

The South East Asian Journal of Management

The objective of this research is to analyze the influence of person–organization fit (P-O fit) on work–family conflict (WFC) and job satisfaction (JS) relationships at Bank Rakyat Indonesia, Aceh Regional in Banda Aceh. The sample includes 127 employees, those who have worked more than two years. The data are collected via questionnaire. The equipment of data analysis is structural equation modeling (SEM), which proceeds using analysis of moment structure (AMOS). The results of the study show the varible P-O fit role as a mediator variable in the relationship of WFC and job satisfaction. WFC does not have a direct effect …

Understanding Inclusion-Exclusion In Social Service Organizations, Eva Andrea Rizzo

Electronic Theses, Projects, and Dissertations

ABSTRACT

The purpose of the present study was to explore the effects inclusion-exclusion on the job-related attitudes of the organizational workforce. These attitudes included job satisfaction, organizational commitment, burnout, and turnover intention. A quantitative survey was conducted using a sample of employees of a social service organization in San Bernardino County. Participants include employees from all levels and program areas of the social service organization. Study data was collected through the use of a self-report questionnaire. Measures were used to explore commitment to the organization, diversity perception, job satisfaction, turnover intention and burnout, the dependent variables. Using SPSS software to …

Increasing Job Satisfaction And Organizational Commitment In The Millennial Workforce, Courtney A. Tschantz

Senior Honors Theses

Members of the Millennial Generation have higher rates of turnover compared to other generations. This can represent significant costs to organizations, and therefore is important to minimize. Job satisfaction has been shown to increase motivation and productivity as well as decrease turnover, and can be maximized by adjusting economic factors, fostering interpersonal relationships, and adjusting activities, tasks, and work conditions to the personality of the worker. All three types of organizational commitment (affective, normative, and continuance) also decrease turnover rates. Both job satisfaction and organizational commitment depend on a worker’s personality, needs, and expectations, which are influenced by the generation …

The Impact Of Organizational Change Management In Job Satisfaction Among Employees In Organizational Field Study To Explore The Views Of A Sample Of Employees In Baghdad Plant (Tents)/ Baghdad-Waziriya, Hamza Mohammed Al-Jubouri

Journal of Economics and Administrative Sciences

The organizational change management, follows the approach to the transfer or transmission of the individual, or team, or the organization of the current case to the case of a future planned. It is an organizational process aimed at helping stakeholders to accept and then the changes in their business environment. And job satisfaction can be defined as the individual's sense of happiness and satisfaction during the performance of his work and achieved compatibility between what the individual expects from his work and how much it actually gets in this work, and job satisfaction is to pay the individual components of …

The Moderating Effect Of Individual Employee Attributes On The Relationship Between Managerial Communication And Employee Job Satisfaction In Times Of Change, Ashley Hall

Human Resource Development Theses and Dissertations

Change is common within organizations today, and companies are seeking employees who will adapt to the changes with a minimum level of disruption to the organization. Although a large literature base exists outlining ways to implement and manage change efforts from both research and practitioner perspectives, many change initiatives do not meet expectations. A lack of communication from management has been identified as a major contributor to resistance to change. As such, managerial communication plays an integral role in the change management process. This study investigated the moderating role of three individual employee attributes (i.e., organizational trust, managerial trust, and …

The Relationships Among Transformational Leadership, Job Satisfaction, And Academic Service Quality At Al-Baha University, Maha Alghamdi

Theses and Dissertations

This study investigated the relationship between transformational leadership components (idealized influence [attributes], idealized influence [behaviors], inspirational motivation, intellectual stimulation and individual consideration), job satisfaction and academic service quality at Al-Baha University. The purposes of this study were to identify the extent to which, if at all, relationships exist between perceived levels of transformational leadership components, job satisfaction, and academic service quality among the faculty members, and to examine to what extent, if at all, are differences in demographic characteristics (gender, age, current position, and years spent at current position) of faculty members associated with the self-perceived levels of transformational leadership …