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Service Quality In Higher Education: Expectations Versus Experiences Of Doctoral Students At State-Supported Universities In Tennessee, James H. Lampley Dec 1999

Service Quality In Higher Education: Expectations Versus Experiences Of Doctoral Students At State-Supported Universities In Tennessee, James H. Lampley

Electronic Theses and Dissertations

The purpose of this study was to determine if a gap analysis model (SERVQUAL) of service quality measurement could be appropriately applied to higher education. The researcher asked doctoral students from six doctoral-granting, state-supported universities in Tennessee to complete a service quality survey, comparing their experiences with their expectations, thereby giving a measure of gaps in educational service quality at their institution. The research design included five research questions, with five null hypotheses testing the relationship between students' expectations and experiences, between overall satisfaction and service gaps, and between overall satisfaction and certain demographic variables (age, gender, ethnicity, type of …


An Analysis Of Teacher And Student Leadership And Gender Differentiation Within Academic Divisions At Three Virginia And Tennessee Liberal Arts Colleges, Mary L. Cole Dec 1999

An Analysis Of Teacher And Student Leadership And Gender Differentiation Within Academic Divisions At Three Virginia And Tennessee Liberal Arts Colleges, Mary L. Cole

Electronic Theses and Dissertations

This quantitative study investigated a range of leadership behaviors by teachers (teacher characteristics) and students (student characteristics) inside their higher education classrooms and various aspects of those environments (classroom characteristics). The behaviors and environmental aspects examined are those determined by research findings to foster and enhance participant growth and development. Cluster sampling was used for this study of 25 classes representing 5 divisions of the curriculum at 3 institutions. The instruments were administered to 277 students and 25 teachers during the spring of 1999. The null hypotheses for main effects of teacher, student, and classroom characteristics were tested on the …


On Business Education In Singapore: The Past, The Present And The Future, Teck Meng Tan, Kwong Sin Leong, Yang Hoong Pang Dec 1999

On Business Education In Singapore: The Past, The Present And The Future, Teck Meng Tan, Kwong Sin Leong, Yang Hoong Pang

Research Collection School Of Accountancy

Examines the developments in business education in Singapore and directions for its development. Post-graduate programs; Status of management education at universities; Broadening of education in Singapore universities.


The Pacifican November 18, 1999, University Of The Pacific Nov 1999

The Pacifican November 18, 1999, University Of The Pacific

All Issues - Student Newspaper, The Pacifican, Pacific Weekly

No abstract provided.


V. 68, Issue 6, November 12, 1999 Nov 1999

V. 68, Issue 6, November 12, 1999

Archway (1946-2020)

No abstract provided.


New Learners, New Models: Cultivating An Information Literacy Program, Andrée J. Rathemacher, Mary C. Macdonald, Joanna M. Burkhardt Nov 1999

New Learners, New Models: Cultivating An Information Literacy Program, Andrée J. Rathemacher, Mary C. Macdonald, Joanna M. Burkhardt

Technical Services Faculty Presentations

Paper presented at the conference Powerful Learning, Powerful Partnerships: Educating the University Community in a Dynamic Information Environment, held at the University of Iowa, Iowa City, Iowa from November 11-12, 1999.

"In the following pages we discuss the origins of our plan for developing an information literacy program at the University of Rhode Island; review our current program of library instruction; provide a background of how we arrived at what we want to change and accomplish; outline the components of our Draft Plan for Information Literacy at the University of Rhode Island, and discuss the development and content of …


The Pacifican November 11, 1999, University Of The Pacific Nov 1999

The Pacifican November 11, 1999, University Of The Pacific

All Issues - Student Newspaper, The Pacifican, Pacific Weekly

No abstract provided.


The Pacifican November 4, 1999, University Of The Pacific Nov 1999

The Pacifican November 4, 1999, University Of The Pacific

All Issues - Student Newspaper, The Pacifican, Pacific Weekly

No abstract provided.


Broadly Speaking - November, 1999, Nova Southeastern University Nov 1999

Broadly Speaking - November, 1999, Nova Southeastern University

Broadly Speaking

No abstract provided.


V. 68, Issue 5, October 29, 1999 Oct 1999

V. 68, Issue 5, October 29, 1999

Archway (1946-2020)

No abstract provided.


The Pacifican October 28, 1999, University Of The Pacific Oct 1999

The Pacifican October 28, 1999, University Of The Pacific

All Issues - Student Newspaper, The Pacifican, Pacific Weekly

No abstract provided.


The Pacifican October 21, 1999, University Of The Pacific Oct 1999

The Pacifican October 21, 1999, University Of The Pacific

All Issues - Student Newspaper, The Pacifican, Pacific Weekly

No abstract provided.


Presidents’ Declaration On The Civic Responsibility Of Higher Education And Campus Assessment Of Civic Responsibility, Thomas Ehrlich Oct 1999

Presidents’ Declaration On The Civic Responsibility Of Higher Education And Campus Assessment Of Civic Responsibility, Thomas Ehrlich

Higher Education

The following statement was drafted by Thomas Ehrlich, senior scholar, Carnegie Foundation for the Advancement of Teaching and president emeritus, Indiana University, and Elizabeth Hollander, executive director of Campus Compact, with the advice and input of a distinguished Presidents' Leadership Colloquium Committee composed of: Derek Bok, president emeritus of Harvard University; Dolores Cross, president of Morris Brown College; John DiBiaggio, president of Tufts University; Claire Gaudiani, president of Connecticut College; Stanley Ikenberry, president of the American Council on Education; Donald Kennedy, president emeritus of Stanford University; Charles Knapp, recent past president of the Aspen Institute, Edward A. Malloy, president of …


V. 68, Issue 4, October 15, 1999 Oct 1999

V. 68, Issue 4, October 15, 1999

Archway (1946-2020)

No abstract provided.


The Pacifican October 14, 1999, University Of The Pacific Oct 1999

The Pacifican October 14, 1999, University Of The Pacific

All Issues - Student Newspaper, The Pacifican, Pacific Weekly

No abstract provided.


The Pacifican October 7, 1999, University Of The Pacific Oct 1999

The Pacifican October 7, 1999, University Of The Pacific

All Issues - Student Newspaper, The Pacifican, Pacific Weekly

No abstract provided.


1999 Fall Farquhar Forum, Farquhar College Of Arts And Sciences Oct 1999

1999 Fall Farquhar Forum, Farquhar College Of Arts And Sciences

The Farquhar Forum College Magazine

No abstract provided.


Broadly Speaking - October, 1999, Nova Southeastern University Oct 1999

Broadly Speaking - October, 1999, Nova Southeastern University

Broadly Speaking

No abstract provided.


Practitioners' News - Fall 1999, Volume 27, Number 1, Nova Southeastern University Oct 1999

Practitioners' News - Fall 1999, Volume 27, Number 1, Nova Southeastern University

Practitioners' News

No abstract provided.


Foresight - "Profiles Of Success" - Fall 1999, Nova Southeastern University Oct 1999

Foresight - "Profiles Of Success" - Fall 1999, Nova Southeastern University

Foresight Magazine

CONTENTS

  • Page 3 - Leading SBE into the future: A conversation with Dean Randolph A. Pohlman
  • Page 6 - Management in the next millennium: The challenges and the opportunities
  • Page 8 - Motivating employees: How will managers boost employee productivity in the 21st century?
  • Page 9 - Business success in the year 2000: Three entrepreneurs named to the Entrepreneur Hall of Fame discuss the principles that guide them and how they will apply them in the years ahead.
  • Page 16 - Educating managers in the 21st century: The key role for business schools.
  • Page 18 - Doctoral highlights
  • Page 20 …


Volume 13, Number 01, Don Forrester Editor Oct 1999

Volume 13, Number 01, Don Forrester Editor

Reaching Through Teaching

Full text of Volume 13, Number 01 of Reaching Through Teaching.


V. 68, Issue 3, October 1, 1999 Oct 1999

V. 68, Issue 3, October 1, 1999

Archway (1946-2020)

No abstract provided.


An Examination Of Multi-Institutional Networks, Nancy L. Thomas Oct 1999

An Examination Of Multi-Institutional Networks, Nancy L. Thomas

New England Resource Center for Higher Education Publications

The purpose of this paper is to identify techniques for designing and maintaining effective multi-institutional collaborative projects that will also encourage the success of each individual institution. It contains recommendations regarding the formation and management of the networks. First, it reviews project goals and desired outcomes, with consideration of whether collaboration should be a means or an end. Next, the paper turns to strategies for forming and managing networks, with particular attention to the selection and role of a “project leader.” It then considers the role and responsibility of institutional participants, reviewing criteria for network participation and arguing in favor …


Volume 3, No. 5 (Fall 1999), Office Of University Advancement, Bryant University Oct 1999

Volume 3, No. 5 (Fall 1999), Office Of University Advancement, Bryant University

Bryant Magazine (1997-2019)(2024-present)

No abstract provided.


The Pacifican September 30, 1999, University Of The Pacific Sep 1999

The Pacifican September 30, 1999, University Of The Pacific

All Issues - Student Newspaper, The Pacifican, Pacific Weekly

No abstract provided.


The Pacifican September 23, 1999, University Of The Pacific Sep 1999

The Pacifican September 23, 1999, University Of The Pacific

All Issues - Student Newspaper, The Pacifican, Pacific Weekly

No abstract provided.


V. 68, Issue 2, September 17, 1999 Sep 1999

V. 68, Issue 2, September 17, 1999

Archway (1946-2020)

No abstract provided.


The Pacifican September 16, 1999, University Of The Pacific Sep 1999

The Pacifican September 16, 1999, University Of The Pacific

All Issues - Student Newspaper, The Pacifican, Pacific Weekly

No abstract provided.


The Pacifican September 9, 1999, University Of The Pacific Sep 1999

The Pacifican September 9, 1999, University Of The Pacific

All Issues - Student Newspaper, The Pacifican, Pacific Weekly

No abstract provided.


Faculty Senate Resolution 00-01, Louisiana State University And Agricultural & Mechanical College Sep 1999

Faculty Senate Resolution 00-01, Louisiana State University And Agricultural & Mechanical College

LSU Faculty Senate Publications

Faculty Senate Resolution going on record as a signatory to the proposed statement of support, adopted on September 7, 1999.