Digital Commons Network^™

Leadership Style And Communication Style Of Airline Pilots: Perceived Associations With Crew Members’ Satisfaction And Effort, Carlos Rouco, Maria Eduarda Soares, Eliana Mendes, Soraia Jamal

International Journal of Aviation, Aeronautics, and Aerospace

Leadership and communication have been identified as paramount factors for flight safety and efficiency but research on the effects of these factors is scarce. This study analyzes which leadership styles and which communication styles are perceived by airline pilots to be associated with their teams’ satisfaction and extra effort. A survey was conducted with a total of 105 airline pilots, and a research model was tested with structural equation modeling. Results indicated that participative leadership is the only leadership style retained by the model explaining satisfaction and extra effort of crew members. Participative leadership is positively related to assertive communication …

The Effects Of Artificial Intelligence On Crisis Communication Rebuild Strategies, Rachel Ehlers

Dissertations and Theses

Organizational crises can hinder companies beyond repair if the repercussions of the crisis are not offset with a communications strategy. The severity of the crisis may vary, however, the response strategy used by an organization is a crucial factor in deciding how damaging the situation will be for the business. The types of responses, as described in Situational Crisis Communication Theory (Coombs, 2007), have been studied in conjunction with both the responses’ crisis types and the communicator delivering the message. However, studies on the source of the crisis response have rarely gone past investigating the traditional response personnel. The current …

Addressing Cultural Considerations Of African Americans In Interdisciplinary Care, Ashley M. Smith

PCOM Psychology Dissertations

Communication and appreciation for culturally significant factors are essential to the helping relationship between the patient and the interdisciplinary team members in the health care setting. Historically, the relationship between African Americans and health care professionals in the American health care system has been one of mistrust based on unequal treatment, stereotypes, and other factors negatively affecting rapport. The main purpose of this study was to identify the cultural considerations within the Black and African American communities and their impact on the relationship between interdisciplinary care team members and their African American patients. This study used a qualitative grounded theory …

Veracious Verdicts: An Expansion Of Cognitive-Experiential Self-Theory In Jury Decision-Making Using Attribution Theory, Jade E. Larson

Electronic Theses and Dissertations

As a pillar in our judicial system, the courts utilize almost ten million citizens each year for jury service. As a result, the courts are faced with issues of inconsistency and unpredictability. This study aims to examine some factors that significantly influence jury decision-making by investigating cognitive experiential self-theory (CEST) as a jury decision-making model, unified with attribution theory to better predict verdict outcomes. An online survey was distributed to 121 participants. The respondents were asked to read a civil trial case presentation; they were then randomly divided into two conditions (high and low unrelated detail eyewitness testimony). The testimonies …

A Qualitative Phenomenological Study Exploring Aviation Communication Experiences Of North American Pilots, Sonia Fay Bush

Walden Dissertations and Doctoral Studies

Human factors contribute to approximately 75% of aviation accidents. The lack of effective flight deck communication has caused numerous aviation accidents which has resulted in the loss of many human lives. The specific management problem was that standardized flight deck communication of airline pilots may not be sufficient to prevent aviation accidents. The focus of the study was the lived flight deck communication experiences of North American pilots. Using the Observer Model of Communicology formed the conceptual framework for this study, 15 participants were selected, using purposive sampling. Data collection was accomplished via one-on-one interviews. Coding and thematic analysis were …

The New Skill On The Block: Using Social Media In The Law School Classroom To Facilitate Learning, Rosa Castello

Faculty Publications

(Excerpt)

The emergence and rapid growth of technology has dramatically changed society, including the way we communicate and interact. People are gravitating toward shorter forms of written communication, like blogs and tweets. And it seems everyone interacts with others in some way on an online social media platform, exchanging ideas, connecting with friends and colleagues, and offering support.

As a Legal Writing professor, I wonder how this change in written communication will impact legal education and the profession and how I can better prepare my students for a professional environment that embraces these changes. Communication is an essential lawyering skill. …

Guided Toolkit For Virtual Programming, Sienna Mcarthur

Williams Honors College, Honors Research Projects

The Coronavirus pandemic that has occurred over the last year was a major detriment to the entire world. COVID-19 caused businesses to shut down, people to shelter in place, and restricted in-person gatherings. Specifically, in the event coordinating profession, planners had to pivot their thought process and change how they saw their careers. Virtual events became a reality for most, but some were unsure of where to start the transition.

This research focuses on the importance of continued programming, even virtually, in order to keep positive relationships alive and encourage participants to be engaged from their homes. It also creates …

The Dangers Of Free Speech In The Modern World, Katie Yoak

Williams Honors College, Honors Research Projects

In our modern day individuals often feel safe being able to say whatever they want from behind a computer. The ability to say whatever we want online has both positive and negative effects. This digital form of communication can bring out both the best and worst in us. Many people in our modern age take this technology and use it to engage in aggressive behavior that may not normally occur or be seen by as many people. In this modern day of internet aggression I wish to explore how the ability to speak freely online and through social media services …

The Effects Of Collaborative Leadership Practices On Employee Satisfaction Levels, Thomas Martin

Theses and Dissertations

Successful organizations understand how employee satisfaction levels affect the bottom line. Establishing the best practices for managing employee satisfaction is paramount so human resource directors can share information. This literature review will help educate human resource practitioners and researchers to understand better the history, the existing research, and the benefits of properly managing employee satisfaction levels. When employees become dissatisfied, it can lead to a lack of trust, poor communication, and retention problems. Obtaining information on managing employee satisfaction levels can be difficult for aspiring human resource leaders. Through this phenomenological research study, human resource executives will share their knowledge …

Fundamentals Of Interpersonal Communication, Teresa Fisher

Open Educational Resources

This textbook introduces students to fundamentals of interpersonal communication. It begins with a foundational chapter about communication including models of, definitions for, basic principles of, a focus on interpersonal communication, and the impact of social media on communication. It continues with chapters exploring various facets of interpersonal communication: intercultural communication, the self and communication, perception, verbal, nonverbal, and listening. The final two chapters look at interpersonal relationships and communication as well as conflict in interpersonal communication.

Andrews University Communication Under The Covid-19 Pandemic: Feedback Analysis Of International Students, Brice B. Eboule

Master's Theses

This research is an informative analysis of international students’ feedback on the Andrews University (AU) crisis communication during the COVID-19 pandemic in 2020. Participants were 21 years or older, on student visas, living on-campus or in student communities and had attended AU for at least 2 years. The theory informing this study is situational crisis communication theory (SCCT). The SCCT argues that the severity of the crisis defines which communicational crisis strategy will be more effective in minimizing attributions and adverse press while both maintaining and enhancing the organization's credibility. The findings of this study indicated that 84 percent of …

Exploring Therapeutic Nurse-Patient Communication: Techniques And Barriers, Pierina Rossini

Senior Honors Theses

Effective nurse-patient communication, also described as therapeutic communication, is essential for providing high quality nursing care. It increases patient satisfaction and health, decreases patient anxiety and disease symptoms, and increases patient cooperation and compliance to treatment. Some therapeutic communication techniques include attentive listening, empathy, silence, focusing, open-ended questions, clarification, exploring, clarifying, and summarizing. Unfortunately, there are barriers to therapeutic communication that have been identified. Research regarding nurse-patient therapeutic communication, consisting of secondary, qualitative, descriptive data, points to several barriers to therapeutic communication. Some of the barriers to therapeutic communication include nurse-patient gender difference; patient physical discomfort; nurse-patient language, culture, and …

Higher Education And The Dei Climate: Exploring And Understanding The Role Of Social Media, Self Esteem, And Intercultural Communication In Diversity, Equity, And Inclusion Initiatives On The College Campus, Christian T. Cardona

University of the Pacific Theses and Dissertations

This study seeks to understand the effects and levels of impact that a university student’s intercultural communication competence, social media usage, and self-esteem have on the students’ attitudes towards diversity, equity, and inclusion (DEI) efforts implemented by institutions of higher education. By studying these three independent variables, this research seeks to improve the understanding of the university students’ attitudes on DEI efforts for leaders and change agents in higher education, providing an inspiration for leaders, administrators, and change agents of higher education to continue collaborating to innovate methods and avenues towards creating a diverse, equitable, and inclusive campus climate, as …

Junior Managers’ Perceptions Of Executives Leadership Styles And Communication Practices, Kaprina Townsend

Walden Dissertations and Doctoral Studies

Ineffective communication and leadership practices continue to be an ongoing problem within organizations due to executives’ inability to effectively lead and communicate. The primary concern in this study was how junior managers perceive the effectiveness of executives’ communication practices as well as how executives’ leadership styles influence the junior managers. The purpose of this phenomenological study was to explore the lived experiences of junior managers. The leader-member exchange theory provides the framework for this study on exploring junior managers lived experiences and their perceptions on how executives’ leadership styles influence them and their perception of executive’s ability to disseminate top …

Strategies To Increase Employees’ Morale, Shannon Gary Coffey

Walden Dissertations and Doctoral Studies

Leaders who lack effective strategies to increase employee morale face an organizational decrease in productivity, sustainability, and profitability, increasing absenteeism and turnover and costing businesses millions of dollars. Grounded in Burns’s transformational leadership theory, the purpose of this qualitative single case study was to explore strategies used by successful organizational leaders to increase employee morale to improve productivity and profitability in their organization. Data were collected through semistructured interviews and a review of company documents. Participants comprised five leaders of a company located in Knoxville, Tennessee, who successfully used strategies to increase employee morale resulting in increased productivity and profitability. …

Leader Strategies That Increase Employee Performance In The Nigerian Public Sector, Oluwashola Martha Elias-Fatile

Walden Dissertations and Doctoral Studies

Low employee performance can hinder productivity in the Nigerian public sector. Leaders of public sector organizations in Nigeria who lack strategies to increase employees’ performance experience decreased productivity. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies leaders in the Nigerian public sector used to increase employee performance. Participants were four public sector leaders in Nigeria who successfully developed and implemented strategies to increase employee performance. Data were collected from semistructured interviews and internal and external documents, such as training programs, training calendars, meeting agendas, staff letters of recommendation, and staff handbooks. …

Eye Gaze Technology For Nonverbal Students With Cortical Visual Impairment, Hannah Sykes

Walden Dissertations and Doctoral Studies

AbstractThe problem that this study addressed was eye gaze technology for nonverbal students with cortical visual impairment (CVI). There are no studies examining educators’ viewpoints on the usefulness of eye gaze technology for communication and language development of nonverbal students with CVI. The purpose of this basic qualitative study was to explore what educators think about the usefulness of eye gaze technology on communication and language development for nonverbal students with CVI. The conceptual framework applied to this basic qualitative study was based on the unified theory of acceptance and use of technology (UTAUT) and John Dewey’s pragmatism theory. The …

Strategies To Resolve Toxic Leadership Styles Which Impede Employee Innovation, Lilly Abdulrohman Mohamed

Walden Dissertations and Doctoral Studies

Toxic leaders micromanage, threaten, and discourage employees from sharing their ideas,causing a decline in innovation. Export-based company executives need to understand how to resolve toxic leadership to enhance their companies’ performance. Grounded in the transformational leadership theory, the purpose of this multiple case study was to explore strategies export-based company leaders use to resolve toxic leadership styles. The participants were four senior and frontline leaders from export-based companies in Ethiopia. Data were collected from semistructured interviews and document reviews and were analyzed with thematic data analysis. Four themes emerged: open and transparent communication, sustained counseling and training, teamwork and joint …

The Role Of Leadership Communication Patterns On Organizational Effectiveness, Nidal Pascoe

Walden Dissertations and Doctoral Studies

Abstract The communication patterns of leaders in the workplace are vital to ensuring productivity and meeting organizational mission and goals. The quality of workplace communication from the leaders impacts the perceptions of employees about the workplace and their ability to fulfill organizational missions and goals. Communication can be delivered through multiple technological means, in person, and in writing. Message delivery also can convey the tone of the sender. The purpose of this case study was to identify the communication patterns between the executive leaders and six of eight site leaders of a nonprofit counseling center focused on serving children and …

Strategies For Increasing Information Technology Employee Work-Life Balance, Kimberly D. Seymour

Walden Dissertations and Doctoral Studies

Small to medium enterprise (SME) information technology (IT) managers’ lack of strategic planning initiatives in creating a work life balance environment has created personal and financial concerns for some employees in the United States. Managers must develop and implement strategies that increase profits and productivity as well as create work life balance. Grounded in Herzberg’s motivation-hygiene theory, the purpose of this qualitative multiple case study was to explore strategies SME IT business managers used to develop and implement an employee work-life balance environment. The participants were three IT managers and two human resources business managers. Data were collected from semistructured …

Leader Strategies That Increase Employee Performance In The Nigerian Public Sector, Oluwashola Martha Elias-Fatile

Walden Dissertations and Doctoral Studies

AbstractLow employee performance can hinder productivity in the Nigerian public sector. Leaders of public sector organizations in Nigeria who lack strategies to increase employees’ performance experience decreased productivity. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies leaders in the Nigerian public sector used to increase employee performance. Participants were four public sector leaders in Nigeria who successfully developed and implemented strategies to increase employee performance. Data were collected from semistructured interviews and internal and external documents, such as training programs, training calendars, meeting agendas, staff letters of recommendation, and staff handbooks. …

Effective Postdischarge Communication From Nursing Staff To Mental Health Patients, Paula Renee Garrison

Walden Dissertations and Doctoral Studies

AbstractMental health patients have a history of decreased follow-up appointments, poor diet, and medication noncompliance after discharge from inpatient facilities in addition to multiple co-morbidities, making a return to the community difficult. The practice problem was an increase in hospital readmissions of mental health patients within 30 days postdischarge due to inadequate post-discharge education and follow-up communication. Using Rodgers’s recovery on mental health theory and Revan’s action learning theory, a staff education program was developed to educate 10 nursing staff and two social workers on how to effectively implement postdischarge communication at 3 days and 30 days after discharge from …

Surface, Depth And The Ephemeral Experience, Naghmeh Hachempour

College of Graduate Studies: Theses & Dissertations

Music has long been an important medium for fulfilling and expressing emotional needs. In fact, music can become a powerful tool to create emotional responses in humans, such as happiness, sadness, awareness, as we see in recent decades in cinema, social media and advertisement. Today, a combination of different media is used to arouse our emotion and feeling, but often music has been used to accompany a visual realization, rather than vice versa. In my work I explore new modes of communication between people and sound by transfiguring music notation to a visual graphic. The scope and scale of my …

Promoting Information Exchange: Open-Minded Group Cognition And A Function Of Motivation And Task Type, Jeremy Ryan Winget

Dissertations

Open-minded cognition is a cognitive processing style that influences the manner inwhich individuals select and process information. An open-minded cognitive style is marked by a willingness to consider a variety of intellectual perspectives, values, attitudes, opinions, or beliefs, even those that contradict the individual’s prior opinion. However, people also process information and make decisions within groups, and their individual cognitive styles can influence how the overall group processes and shares information. Therefore, the present paper integrates the open-minded cognition and group decision making literatures, proposes and agent- based model of open-minded group cognition, and empirically tests the antecedents and consequences …

Exploring The Use Of Courageous Followership In Conversations With Nurses And Their Colleagues, Elizabeth L. Paxton

Antioch University Dissertations & Theses

Health care is fraught with communication issues, many of which can lead to patient safety errors and toxic behaviors. Communication in a hierarchical environment has been historically challenging, especially for nurses. Courageous followership, a style of leadership first introduced in the early 1990s, is a duality of “powerful leaders supporting powerful followers” (Chaleff, 2009, p. 3). The tenets of this leadership style empower both the leader and the follower to have the courage: to assume responsibility, serve, transform, challenge, take moral action, speak up to the hierarchy, and listen to the follower. All of these actions are needed in the …

Psychometric Development Of The Autism Trait Survey, Gwendolyn S. Barnhart

Antioch University Dissertations & Theses

There are limited tools for professionals who work with individuals with autism to ascertain individuals’ strengths and challenges within the various facets of symptomology after diagnosis. Professionals can currently use personal interviews and psychological reports to determine individuals’ strengths and challenges to determine the types of services that would benefit them following initial diagnosis. The limitations of this practice are that the levels of understanding, accuracy, and use of these measures vary in the field. Furthermore, the norms of diagnostic measures are the entire population rather than solely individuals on the autistic spectrum/autistics (IOS/A). A new measure is necessary: one …

Exploring Communication Between Staff And Clinicians On An Inpatient Adolescent Psychiatric Unit, Olivia Ray Friedman

Antioch University Dissertations & Theses

This dissertation explored interdisciplinary team functioning on a long-term adolescent inpatient psychiatric unit. It compared staff perceptions (MHCs, clinicians, and nurses) of interdisciplinary coherence and unit effectiveness. This study was particularly focused on understanding MHCs perceptions of team functioning and how satisfied team members are with their level of input and involvement in team decision-making. Additionally, this study explored possible barriers to effective team functioning in this setting. Eighty-four participants in this study completed the Interdisciplinary Team Process and Performance Survey (ITPPS) to assess perceptions of team functioning. Participants answered additional questions assessing barriers to communication and collaboration and levels …

Effective Weather Messaging: Applying The Bad News Response Model To Hurricane Warnings, April S. Carr

College of Graduate Studies: Theses & Dissertations

Sweeny and Shepperd (2007, 2009) proposed the Bad News Response Model (BNRM), outlining three effective responses (i.e., Watchful Waiting, Active Change, Acceptance) as a function of the perceived controllability, likelihood, and severity of bad news. In the current study, we have adapted the BNRM, previously used in health-related scenarios, to explore the relationship between message content and responses in the context of hurricane warnings. Participants viewed hurricane warnings manipulated by severity (Category 1 vs. Category 5) and the inclusion of call-to-action statements (CTAs). The present study attempted to evaluate the effects of severity and controllability on participants’ engagement in desirable …

Exploring Academic Leadership In Higher Education Through The Lens Of Leader-To-Member Exchange (Lmx) Theory, Dequies A. Lanier

Theses and Dissertations

A phenomenological study focused on Exploring Academic Leadership in Higher Education Through The Lens of Leader-to-Member Exchange (LMX) Theory, Dequies A. Lanier, 2020: Applied Dissertation, Nova Southeastern University, Abraham S. Fischler College of Education and School of Criminal Justice. Keywords: communication, leadership development, higher education, leader-member exchange, organizational leadership This applied dissertation was designed to explore the communication between higher education leaders and faculty at the department level in the United States at a southeastern higher education institution. The study sought to explore (a) the communication relationship between leaders and followers; (b) commitment to the organization; and (c) suggested communication …

Hospital Staff, Volunteers’ And Patients’ Perceptions Of Barriers And Facilitators To Communication Following Stroke In An Acute And A Rehabilitation Private Hospital Ward: A Qualitative Description Study, Sarah D'Souza, Erin Godecke, Natalie Ciccone, Deborah J. Hersh, Heidi Janssen, Elizabeth Armstrong

Research outputs 2014 to 2021

Objectives

To explore barriers and facilitators to patient communication in an acute and rehabilitation ward setting from the perspectives of hospital staff, volunteers and patients following stroke.

Design

A qualitative descriptive study as part of a larger study which aimed to develop and test a Communication Enhanced Environment model in an acute and a rehabilitation ward.

Setting

A metropolitan Australian private hospital.

Participants

Focus groups with acute and rehabilitation doctors, nurses, allied health staff and volunteers (n=51), and interviews with patients following stroke (n=7), including three with aphasia, were conducted.

Results

The key themes related to barriers and facilitators to …