Digital Commons Network^™

Working With Interpreters In Refugee Mental Health, Kerstin Kirchner

Thinking Matters Student Research Symposium

For refugees, limited English proficiency hinders access to healthcare services. The language barrier significantly affects mental health and represents the most fundamental challenge preventing refugees from accessing mental health services. Previous research focused primarily on the role and impact of interpreters in mental healthcare. The existing literature unequivocally supports interpreters’ unique challenges and dynamics when working with refugees in mental health. We used a questionnaire-based survey to identify the need of interpreters in mental health. Questions were designed as closed-ended questions that would lead to a more appropriate response, are easy to understand and answer, and help obtain measurable data. …

Digital Storytelling In Higher Education: An Analysis Of Production Practices, Meagan Lowney

Master of Arts in Professional Writing Capstones

With the recent transition into virtual sharing formats due to COVID-19, it is important to explore the best digital storytelling practices to engage with audiences due to the lack of in-person interactions. By reviewing literature focused on storytelling techniques and the science behind developing a connection with an audience, in conjunction with a digital analysis of videos featuring KSU researchers showcased in the biweekly web series hosted by KSU's Office of Research, and interviews with viewers of the videos, my capstone answers (1) What elements of digital storytelling are effective in increasing audience engagement in an online live environment? and …

Understanding Both Sides Of The Blood Draw: The Experience Of The Pediatric Patient And The Phlebotomist, Julie R. Piazza, Sandra Merkel, Brooke Rothberg, Joan Gargaro, Kristin Kullgren

Patient Experience Journal

A phlebotomist’s words and actions play a crucial role in success of a blood draw and in providing a supportive patient experience. This study examined use of comfort measures during a pediatric blood draw. The phlebotomist’s use of soft words, positioning, distraction, coaching/support were observed with sixty children between 3-14 years of age during a blood draw. The level of fear /anxiety before and during the blood draw was recorded by an RA. The child’s level of fear/anxiety was observed and reported by the parent/caregiver after the procedure. Comfort measures provided by phlebotomists, the parent/caregiver’s report of their child’s usual …

Adoption Communication In The Media, Samantha Schaffer

Far West Popular Culture Association Annual Conference

Adoption communication is a vital part of developing healthy family relationships in families formed through adoption. The media has recently begun depicting more of the difficulties that adoptees experience. Three key television shows are Charmed, A Million Little Things, and This Is Us, which depict communication about adoption. These television shows offer the opportunity to analyze master narratives, family communication patterns, and information regulation through popular culture. By illustrating the difficulties experienced by adoptees, these shows provide adoptive families with the occasion to begin difficult yet necessary conversations. These television shows not only exemplify adoption communication they also …

Relationship Talk With Partners And Friends During Emerging Adulthood: The Role Of Relationship Satisfaction, Christine So, Katherine L. Fiori, Christina M. Marini, Blakely A. Murphy, James B. Stein

Journal of Social, Behavioral, and Health Sciences

Research indicates that discussing one’s romantic relationship with one’s partner benefits individual well-being and reduces uncertainty about the future of the relationship. Implications of relationship talk with friends remain less clear, though talking with friends may actually increase uncertainty about the relationship (e.g., by making one’s partner jealous of these friends), particularly for emerging adults. Relationship talk with friends may be especially likely to promote relational uncertainty for couples who are already unsatisfied in their relationships. In this study, we explored whether relationship talk with one’s partner and one’s friends would each be uniquely associated with depressive symptoms and uncertainty …

Greater Understanding Of Human Factors Will Lead To Improved Aviation Safety, Alaba Gabriel Idowu

Beyond: Undergraduate Research Journal

The objective of this research was to reveal the impact of human factors on flight safety and provide corrective recommendations that can mitigate human errors in the aviation industry. The method of investigation included an evaluation of the crash of Avianca Airlines Flight 052, which resulted in findings of probable cause of the accident and evaluated how human factors, including a lack of effective communication, stress, fatigue, complacency, lack of awareness, norms, assumptions, and pressure affected the safety of flight. In addition, an analysis of the data and information synthesis was done to arrive at results, conclusions, and recommendations to …

Program Review: Communication Department, University Of Nebraska At Kearney Department Of Communication

Academic Program Reviews

No abstract provided.

Emergency Department Bedside Handoff Report For Increased Communication And Patient Experience: A Quality Improvement Health Program, Mickey Muller

DNP and Student Works

A BHR process was implemented in a suburban ED on the 7:00 AM, 3:00 PM, and 11:00 PM shift changes to improve communication and patient experience. Nurse perceptions of care quality were explored using a survey with a four-point Likert scale, and nurse compliance with the program was evaluated with a self-auditing tool.

Communication As The Mainstay Of Entrepreneurial Leadership: A Conceptual Framework, Roshan Lal Sharma, Manpreet Arora

Management Dynamics

Leadership and entrepreneurship, despite being discrete concepts, have to coalesce for sure success of any venture. Communicative ability, nevertheless, is critically crucial for a leader to build successful enterprise. It thus becomes imperative to understand the symbiotic relationship obtaining within this triumvirate namely commimication, leadership and entrepreneurship. This paper views this relationship as communicative entrepreneurial leadership on the basis of critical survey of studies conducted by scholars concerning these areas. There have only been few and sparse studies available on entrepreneurial leadership with communication as their locus. This paper is conceptual and aims at positing that communication skills are the …

Into The Blogosphere: Using Poetic Inquiry To Examine Women’S Identities In “Mommy Blogs”, Samantha Ernst

Master of Arts in Media and Communication Plan II Graduate Projects

N/A

The Cowl - V. 86 N. 18 - Apr 21, 2022

The Cowl

The Cowl - student newspaper of Providence College. Vol. 86 No. 18 - April 21, 2022. 24 pages.

‘The Chronicle Of Nightmares’: Emergency Nurses’ Frontstage And Backstage Communication In The Emergency Department, Sydney O'Shay

Publications

Effective emergency nurse-patient (EN) communication and ENs’ communication with other healthcare workers have implications for patient outcomes. Effective EN-patient communication informs and empowers patients. This study sought to better understand ENs frontstage and backstage interactions in a metropolitan emergency department (ED). The researcher engaged in participant observation of 15 different ENs’ healthcare interactions with patients and other healthcare workers in the ED for a total of 47 hours and 30 minutes. Iterative analysis of field notes builds reveal two key observations. First, frontstage and backstage spaces are fluid in nature, where healthcare workers simultaneously engage in backstage and frontstage communication …

Social Media, Humor, And Crisis Health Communication: Humor Used To Inform Over Social Media During Covid-19, Sally Burkley

Departmental Honors & Graduate Capstone Projects

With the recent events of COVID-19, it is necessary to examine how everyday citizens responded to the public health messages delivered by The Center for Disease Control and Prevention and the U.S. government and how these responses revealed and impacted the effectiveness of the organization’s messages. Furthermore, it is important to consider the potential humor has as an information spreading tool within the collaborative medium of social media. This study analyzes three different digital humor artifacts using a chronological rhetorical analysis in order to understand how we communicate health crisis initiatives over social media. The research findings show the change …

The Use Of Standardized Patients To Improve Communication Skills: A Benchmark Study, Baylee A. Azbell

MSN Capstone Projects

Effective communication is an important skill set for all nurses to withhold. In the medical field, poor communication skills have been associated with negative patient outcomes, increase in patient dissatisfaction and complaints, faulty treatment adherence, inadequate patient education, malpractice claims and poor patient and healthcare team relationships (Lin et al., 2013). Communication is a learned skill and needs to be taught from the very beginning of nursing school. Nursing schools need to be proactive and prepare their nursing students in promoting clear communication skills to ensure patient safety and satisfaction in care. This issue led to the benchmark project that …

Applying Requisite Imagination To Safeguard Electronic Health Record Transitions

Faculty, Staff and Student Publications

Over the next decade, many health care organizations (HCOs) will transition from one electronic health record (EHR) to another; some forced by hospital acquisition and others by choice in search of better EHRs. Herein, we apply principles of Requisite Imagination, or the ability to imagine key aspects of the future one is planning, to offer 6 recommendations on how to proactively safeguard these transitions. First, HCOs should implement a proactive leadership structure that values communication. Second, HCOs should implement proactive risk assessment and testing processes. Third, HCOs should anticipate and reduce unwarranted variation in their EHR and clinical processes. Fourth, …

The Cowl - V. 86 N. 17 - Apr 7, 2022

The Cowl

The Cowl - student newspaper of Providence College. Vol. 86 No. 17 - April 7, 2022. 24 pages.

Improvising: A Grounded Theory Investigation Of Psychology Students' Level Of Anxiety, Coping, Communicative Skills, Imagination, And Spontaneity, Olga Temezhnikova

The Qualitative Report

The aim of this study was to gain insight into the phenomenon of improvisation, how it is manifested in communication, and to conceptualize the process of improvisation in general. I aimed to construct a model for use in teaching and further analysis of training programs that target and develop improvisation skills in communication. The ability to communicate is part and parcel of psychologists’ work. I develop and supervise interactive classes and training programs to promote improvisation and communication skills, using the grounded theory of improvisation in communication under conditions of high uncertainty. The improvisation sessions were videotaped, transcribed, and analyzed. …

If You Can't Take The Tweet: Understanding Corporate Social Responsibility Through The Lens Of Social Media Marketing, Julia Winterhalter

Honors Projects in Communication

Companies are increasingly taking action on societal issues and are aware of the impact that their corporate voice has on impressionable publics. Existing research focuses greatly on corporate social responsibility and the moral standards that set up companies to market themselves authentically to the values they build themselves on. The current study explores how three companies utilize their platform to share their values in relation to ethical issues arising in the modern world. Through the Twitter accounts of Ben & Jerry's, Patagonia, and Starbucks, a content analysis was conducted on their use of language related to their ethical standpoints on …

Quality Tv In The Streaming Age, Ryan Wood

Honors Projects in Communication

The purpose of this Honors Thesis is to explore how viewers define quality TV for themselves. This study places the quality TV discourse within the context of the rise of the streaming industry and the decline in traditional moviegoing. To carry out this study, a Qualtrics survey with closed-ended questions and open-ended contextual questions was administered to 162 students at Bryant University. The survey sheds light on the characteristics that viewers deem most important in assessing the quality of television series while at the same time identifying recent shows that viewers believe deserve the "quality TV" label.

Intercultural Communication Competence And Empathy Among Physician Assistant Students: The Role Of International Experiences, Rachel Lerch

Honors Projects in Science and Technology

Having cultural competency and empathy towards others has become increasingly important, especially within the medical field. Experiential learning, such as study abroad has been shown to help increase intercultural communication competence (ICC) and empathy amongst students, which is important once those students enter the workforce. It is especially important for health care providers, such as Physician Assistants, to have high levels of ICC and empathy since they are in contact with patients from various cultures and need to have clear and comfortable communication with those patients. The purpose of this study is to confirm the relationship between ICC and empathy …

Strategies To Improve Communication In Healthcare: An Integrative Review, Tracy Lynn Macdonald

Doctoral Dissertations and Projects

The purpose of this integrative review is to research, analyze, critique, and synthesize current literature to determine current practice of communication within healthcare. Communication errors continue to have a negative impact on patient outcomes, so this literature review will consider current strategies to improve communication, and thus improve patient outcomes. Several themes were identified as strategies to improve communication. Although there is abundant research on the topic of communication in healthcare, there is still a need for further adoption and implementation of various communication strategies, as well as a need for further evaluation to determine if these strategies do improve …

Communicating Comfort In Crisis: A Literature Review On Overcoming The Emergency Room Environment To Foster The Nurse-Patient Relationship, Faith G. Davenport

Senior Honors Theses

The average emergency room patient is not receiving the compassionate nurse-patient communication that patients experience on other hospital floors. Fewer positive nurse-patient interactions prompt patients to state that they feel uncomforted and dissatisfied on hospital exit surveys, inciting hospital management to investigate how to reverse this trend to retain their federal funding. Emergency room nurses cite multiple barriers inherent in their work environment that prevent them from building rapport with their patients, including a layout not conducive to private conversations, strict time constraints, and a fluctuating workload. Working for a prolonged period under these conditions is driving many nurses to …

Communo Magazine, Spring 2022, School Of Communication

CommUNO Magazine

CommUNO magazine was produced by Magazine Editing, Design and Production students and is currently published annually by the UNO School of Communication: 6001 Dodge Street, ASH 140, Omaha, NE 68182: Phone: 402.554.2600. Fax: 402.554.3836. For more information, follow us on Twitter@ CommUNO, join the “UNO School of Communication” page on Facebook or visit communication.unomaha.edu.

Emotional Disconnection Between Parents And Adolescents: Communication Obstacles Among Immigrant Chinese American Christian Families, Agnes Yinshan Man

Doctoral Dissertations and Projects

The purpose of this transcendental phenomenological study was to understand and describe the lived experiences of communication that lead to emotional connection issues between Chinese immigrant parents and their American-born adolescent children, particularly in families attending Chinese American Christian churches in Massachusetts. The theory guiding this study was social constructivism, which posits that family members may interpret and experience the same interactions differently from one another. The research questions of the study include: (1) How do first-generation Chinese American Christian parents and second-generation Chinese American Christian adolescent children experience their interaction with each other? (2) How do American-born Chinese Christian …

Exploring The Root Causes Of Intergenerational Conflict And Its Resolution Between First Generation Korean Missionaries And Second Generation Korean American Leaders In Ubf, Sarah Ahn

Doctor of Ministry

The context of my ministry is the University Bible Fellowship (UBF), a nondenominational, world mission and campus mission organization. In this context, my NPO is to identify the root causes of intergenerational conflict and to propose practical solutions for conflict resolution between first generation Koreans missionaries and second generation Korean American leaders in North America UBF. My Project consists of two parts. Part 1 is the outline of the position paper. It includes sending the outline to people for their feedback. My benchmarks are based on this outline. Part 2 involves the position paper based on the analysis and findings …

Explicitness And Rationale: Purposefulcommunication In Asynchronous Online Writing Tutor Sessions, Anna Rollins

English Faculty Research

Introduction: In the February 2018 interview in The Chronicle of Higher Education “What’s Wrong with Writing Centers,” a tutoring strategy utilized frequently in the writing center setting was problematized: nondirective tutoring (Jacobs). Much writing center tutoring pedagogy advocates for a tutoring session to function as a conversation, with the tutor posing open-ended questions about a student’s writing and the student writer revising her own writing based upon answers formulated in response to the tutor’s particular, probing questions (Ryan and Zimmerelli). Nondirection as a tutoring strategy, though, has received pushback, and some argue that direct tutoring that provides students with explicit …

Development Of Training Curriculum To Improve Patient Communication Skills And Social Support Among Community Health Workers

Faculty, Staff and Student Publications

BACKGROUND: Effective provider communication skills are important for patient decision-making and understanding, particularly for those with low health literacy. A gap exists in training methods and curriculum for community health workers (CHWs). Brief description of activity: Through a clinical and academic partnership, pilot training curriculum focused on patient communication skills was developed to align with CHW scope of work.

IMPLEMENTATION: The curriculum was implemented in three 2-hour training sessions over WebEx with seven state-certified CHWs. The goal was for CHWs to understand the key elements and application of active listening, Teach Back, and action planning in a clinical setting. The …

Methods For Cross-Cultural Communication In Clinic Encounters, Benjamin D Reese, Andrea J Apter

Faculty, Staff and Students Publications

Successful cross-cultural communication is critical for adequate exchange of ideas with our patients. Our communities have become more diverse, and thus, the necessity has increased. The murder of George Floyd and other atrocities have sparked recognition of the need to address social injustice and racism and as we fight the ongoing coronavirus disease 2019 (COVID-19) pandemic. Allergist-immunologists are uniquely trained to explain the complex immunology of COVID-19 to patients, but they have less experience discussing issues of health equity. Here, we explore critical components of patient-provider communication: communicating with those for whom English is a second language, advising patients with …

The Cowl - V. 86 N. 16 - Mar 31, 2022

The Cowl

The Cowl - student newspaper of Providence College. Vol. 86 No. 16 - March 31, 2022. 24 pages.

Research Nurses' Attitudes And Practices Regarding Communication Of Risks And Benefits During The Research Informed Consent Process, Lidia Lika Nusbaum

Dissertations

Many studies show that research participants frequently do not fully comprehend information regarding risks and benefits (R&B) associated with clinical trials even though this is a fundamental component of the research informed consent (IC) process, required by ethical and regulatory guidelines. Research nurses often take an active role in obtaining IC while explaining study details and verifying potential participants' understanding. Although there are published recommended strategies to enhance the IC communication process, particularly for R&B communication, there is a paucity of research focused on research nurses' perspectives about the process. This study addresses this gap in the literature and provides …