Digital Commons Network^™

Employee Perceptions Of Collaborative Communication Skills Learned In The Informal Workplace, Wendy Marie Lewis

Walden Dissertations and Doctoral Studies

Collaborative communication skills are underdeveloped through higher education experiences; therefore, employees need to develop these skills while working. Current research has not focused on how employees identify collaborative communication skills developed from informal workplace learning experiences, specifically those presented as coaching, mentoring, and networking. Marsick and Watkins’s informal workplace learning theory was the conceptual framework for this basic qualitative study, which used a researcher-produced interview protocol with eight United States employees who had been in their positions longer than 6 months. Data were analyzed using three rounds of hand coding. Participants described how informal coaching, mentoring, and networking encounters influenced …

Relationship Between Organizational Trust, Communication, And Team Performance Within Virtual Teams, Cornelius Thomas Session

Walden Dissertations and Doctoral Studies

Virtual teams have become a cost-saving strategy for global collaboration and training, but trust and communication failures decrease overall performance. Business leaders who fail to understand the relationship between organizational trust, communication, and team performance undermine global virtual teams’ full potential. Grounded in the life cycle of virtual teams’ theory, the purpose of this quantitative correlational study was to examine the relationship between organizational trust, communication, and team performance within virtual teams in the information technology (IT) industry. Data were collected from survey responses of 48 virtual IT business leaders who work in the Washington, D.C. metro area. The results …

Promoting Information Exchange: Open-Minded Group Cognition And A Function Of Motivation And Task Type, Jeremy Ryan Winget

Dissertations

Open-minded cognition is a cognitive processing style that influences the manner inwhich individuals select and process information. An open-minded cognitive style is marked by a willingness to consider a variety of intellectual perspectives, values, attitudes, opinions, or beliefs, even those that contradict the individual’s prior opinion. However, people also process information and make decisions within groups, and their individual cognitive styles can influence how the overall group processes and shares information. Therefore, the present paper integrates the open-minded cognition and group decision making literatures, proposes and agent- based model of open-minded group cognition, and empirically tests the antecedents and consequences …

Developing Healthy Mbb Community : An Analysis Of Relationships Between Muslim Background Believers, M. T. C.

ATS Dissertations

No abstract provided.

Exploring The Use Of Courageous Followership In Conversations With Nurses And Their Colleagues, Elizabeth L. Paxton

Antioch University Dissertations & Theses

Health care is fraught with communication issues, many of which can lead to patient safety errors and toxic behaviors. Communication in a hierarchical environment has been historically challenging, especially for nurses. Courageous followership, a style of leadership first introduced in the early 1990s, is a duality of “powerful leaders supporting powerful followers” (Chaleff, 2009, p. 3). The tenets of this leadership style empower both the leader and the follower to have the courage: to assume responsibility, serve, transform, challenge, take moral action, speak up to the hierarchy, and listen to the follower. All of these actions are needed in the …

Psychometric Development Of The Autism Trait Survey, Gwendolyn S. Barnhart

Antioch University Dissertations & Theses

There are limited tools for professionals who work with individuals with autism to ascertain individuals’ strengths and challenges within the various facets of symptomology after diagnosis. Professionals can currently use personal interviews and psychological reports to determine individuals’ strengths and challenges to determine the types of services that would benefit them following initial diagnosis. The limitations of this practice are that the levels of understanding, accuracy, and use of these measures vary in the field. Furthermore, the norms of diagnostic measures are the entire population rather than solely individuals on the autistic spectrum/autistics (IOS/A). A new measure is necessary: one …

Exploring Communication Between Staff And Clinicians On An Inpatient Adolescent Psychiatric Unit, Olivia Ray Friedman

Antioch University Dissertations & Theses

This dissertation explored interdisciplinary team functioning on a long-term adolescent inpatient psychiatric unit. It compared staff perceptions (MHCs, clinicians, and nurses) of interdisciplinary coherence and unit effectiveness. This study was particularly focused on understanding MHCs perceptions of team functioning and how satisfied team members are with their level of input and involvement in team decision-making. Additionally, this study explored possible barriers to effective team functioning in this setting. Eighty-four participants in this study completed the Interdisciplinary Team Process and Performance Survey (ITPPS) to assess perceptions of team functioning. Participants answered additional questions assessing barriers to communication and collaboration and levels …

Surface, Depth And The Ephemeral Experience, Naghmeh Hachempour

College of Graduate Studies: Theses & Dissertations

Music has long been an important medium for fulfilling and expressing emotional needs. In fact, music can become a powerful tool to create emotional responses in humans, such as happiness, sadness, awareness, as we see in recent decades in cinema, social media and advertisement. Today, a combination of different media is used to arouse our emotion and feeling, but often music has been used to accompany a visual realization, rather than vice versa. In my work I explore new modes of communication between people and sound by transfiguring music notation to a visual graphic. The scope and scale of my …

Effective Weather Messaging: Applying The Bad News Response Model To Hurricane Warnings, April S. Carr

College of Graduate Studies: Theses & Dissertations

Sweeny and Shepperd (2007, 2009) proposed the Bad News Response Model (BNRM), outlining three effective responses (i.e., Watchful Waiting, Active Change, Acceptance) as a function of the perceived controllability, likelihood, and severity of bad news. In the current study, we have adapted the BNRM, previously used in health-related scenarios, to explore the relationship between message content and responses in the context of hurricane warnings. Participants viewed hurricane warnings manipulated by severity (Category 1 vs. Category 5) and the inclusion of call-to-action statements (CTAs). The present study attempted to evaluate the effects of severity and controllability on participants’ engagement in desirable …

Nonliteral Language Processing Across The Lifespan, Kathrin Rothermich, Cristal Giorio, Sharon Falkins, Lindsay Leonard, Angela Roberts

2020-Current year OA Pubs

Studies investigating the effects of aging on nonliteral language processing have mainly focused on one sensory modality, for example written vignettes. In the current study, we used a video-based task to examine the effect of healthy aging on social communication perception using a novel database called RISC (Relation Inference in Social Communication). By means of an online recruitment platform, we asked young, middle-aged, and older adults between the ages of 18 and 76 (N = 100) to evaluate videos of actors using different forms of literal and nonliteral language, such as sarcasm or teasing. The participants' task was to infer …

Effectiveness Of Social Media Marketing Strategies For Beauty Accounts On Instagram, Gitaine Reis

University of the Pacific Theses and Dissertations

Social media content strategies have been created and used for years as a way to advertise and influence market decisions in various industries. The reason for their effectiveness should be adequately studied so that we can have a better understanding of which strategies are successful and which ones are not. This study identifies effective social media content strategies, with a focus on brand and customer-centric strategies. After a content analysis of 251 Instagram posts from Huda Beauty and Glossier’s accounts, the hypotheses stating that brand-centric strategies will be more effective and all the strategies will be a useful way to …

Merging Art And Science: Lessons Learned From An 'Otterly' Different Case Study, Jess Barger

Cal Poly Humboldt theses and projects

Environmental art projects use artistic interpretation to tell stories about the natural world, often with the hope that they will inspire awareness or behavioral change. In 2019, an art project to raise awareness about North American river otters (Lontra canadensis) was launched in Northern California, using over 100 river otter sculptures painted and decorated by local artists. Through a mixed-methods approach, I quantified the initial outcomes of the project, North Coast Otters, as well as the response to the project by the public on social media as a case study in environmental art and outreach. Participating artists’ interviews and …

A Qualitative Phenomenological Study Exploring Aviation Communication Experiences Of North American Pilots, Sonia Fay Bush

Walden Dissertations and Doctoral Studies

Human factors contribute to approximately 75% of aviation accidents. The lack of effective flight deck communication has caused numerous aviation accidents which has resulted in the loss of many human lives. The specific management problem was that standardized flight deck communication of airline pilots may not be sufficient to prevent aviation accidents. The focus of the study was the lived flight deck communication experiences of North American pilots. Using the Observer Model of Communicology formed the conceptual framework for this study, 15 participants were selected, using purposive sampling. Data collection was accomplished via one-on-one interviews. Coding and thematic analysis were …

Motivational Interviewing: A Strategy To Improve Health Professional's Communication, Lanita James

Walden Dissertations and Doctoral Studies

Miscommunication between patients and healthcare professionals is common in U.S. hospitals and is considered one of the chief factors in reduced patient satisfaction with care. Collaboration with the nurse researcher who reviewed the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) data for a local hospital noted that negative ratings were directly related to the miscommunication between the patient and care providers. Further identified that the nursing staff was not knowledgeable about evidenced-based strategies needed to communicate effectively with the patients. The purpose of this DNP project was to develop an education program to increase nurses' knowledge about …

Family Texting In The Perioperative Care Setting, Crystal Chantel Vestal

Walden Dissertations and Doctoral Studies

Family members experience anxiety not knowing how their loved one is progressing during the surgical process. Communication between perioperative staff and the family can be challenging due to the operating room being in a restricted location. Communication between perioperative staff and the patient family, as reflected in scores on the Press Ganey evaluation report, was below the benchmark for a hospital located in the Western United States. This report measures how satisfied patients were with the information provided to their family during surgery. To address this gap in practice, the hospital implemented a text messaging quality improvement project from August …

Preventable Error Reduction Leadership Strategies Of Nurse Managers In A Hospital Setting, Sedrick Diego Bedolla

Walden Dissertations and Doctoral Studies

AbstractPreventable medical errors in the healthcare industry account for hundreds of thousands of patient deaths annually. Nurse managers strive to develop strategies to reduce incidences of preventable medical error and increase patient safety in their organization to improve performance and reduce harm in the healthcare industry. Grounded in the complex adaptive systems theory, the purpose of this qualitative single case study was to explore strategies nurse managers use to reduce the rate of preventable medical errors among employees. The participants comprised 6 nurse managers who successfully used strategies to lower the rate of preventable errors in a healthcare facility in …

Communication Strategies For Increasing Nonprofit Organizations’ Fundraising Revenues, Peterson Mirville

Walden Dissertations and Doctoral Studies

Some nonprofit organization (NPO) leaders lack communication strategies to improve fundraising revenues and ensure financial sustainability. Failure to obtain the funds necessary to support operations affects the NPO’s ability to achieve the organization mission and positive social change for organization recipients. Grounded in stakeholder theory, the purpose of this qualitative single case study was to explore strategies senior leaders of NPOs use to improve fundraising revenues. The three study participants included the founder and two senior leaders of one NPO located in San Antonio, Texas. The data collected included the NPO’s website and organizational documents, public data, governmental data, and …

Strategies To Increase Employees’ Morale, Shannon Gary Coffey

Walden Dissertations and Doctoral Studies

Leaders who lack effective strategies to increase employee morale face an organizational decrease in productivity, sustainability, and profitability, increasing absenteeism and turnover and costing businesses millions of dollars. Grounded in Burns’s transformational leadership theory, the purpose of this qualitative single case study was to explore strategies used by successful organizational leaders to increase employee morale to improve productivity and profitability in their organization. Data were collected through semistructured interviews and a review of company documents. Participants comprised five leaders of a company located in Knoxville, Tennessee, who successfully used strategies to increase employee morale resulting in increased productivity and profitability. …

Leader Strategies That Increase Employee Performance In The Nigerian Public Sector, Oluwashola Martha Elias-Fatile

Walden Dissertations and Doctoral Studies

AbstractLow employee performance can hinder productivity in the Nigerian public sector. Leaders of public sector organizations in Nigeria who lack strategies to increase employees’ performance experience decreased productivity. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies leaders in the Nigerian public sector used to increase employee performance. Participants were four public sector leaders in Nigeria who successfully developed and implemented strategies to increase employee performance. Data were collected from semistructured interviews and internal and external documents, such as training programs, training calendars, meeting agendas, staff letters of recommendation, and staff handbooks. …

Effective Postdischarge Communication From Nursing Staff To Mental Health Patients, Paula Renee Garrison

Walden Dissertations and Doctoral Studies

AbstractMental health patients have a history of decreased follow-up appointments, poor diet, and medication noncompliance after discharge from inpatient facilities in addition to multiple co-morbidities, making a return to the community difficult. The practice problem was an increase in hospital readmissions of mental health patients within 30 days postdischarge due to inadequate post-discharge education and follow-up communication. Using Rodgers’s recovery on mental health theory and Revan’s action learning theory, a staff education program was developed to educate 10 nursing staff and two social workers on how to effectively implement postdischarge communication at 3 days and 30 days after discharge from …

Strategies To Mitigate Natural Disaster Impact In The Auto Maintenance Business, Charles Oluande Ogutu

Walden Dissertations and Doctoral Studies

Many small business owners lack strategies to mitigate natural disasters. Damage caused by natural disasters usually costs millions of dollars in injuries or lost lives, disruption to operations, and property damage. Small business owners who fail to plan and prepare for disaster frequently face closure when disasters strike. The goal of this study was to explore strategies independent auto maintenance business owners use to mitigate natural disasters. Holling’s organizational resilience theory grounded this qualitative multiple case study. Five purposively selected participants who implemented disaster mitigation strategies from Texas, Arkansas, and Louisiana participated in this study. Semistructured interviews were used to …

Eye Gaze Technology For Nonverbal Students With Cortical Visual Impairment, Hannah Sykes

Walden Dissertations and Doctoral Studies

AbstractThe problem that this study addressed was eye gaze technology for nonverbal students with cortical visual impairment (CVI). There are no studies examining educators’ viewpoints on the usefulness of eye gaze technology for communication and language development of nonverbal students with CVI. The purpose of this basic qualitative study was to explore what educators think about the usefulness of eye gaze technology on communication and language development for nonverbal students with CVI. The conceptual framework applied to this basic qualitative study was based on the unified theory of acceptance and use of technology (UTAUT) and John Dewey’s pragmatism theory. The …

Strategies To Resolve Toxic Leadership Styles Which Impede Employee Innovation, Lilly Abdulrohman Mohamed

Walden Dissertations and Doctoral Studies

Toxic leaders micromanage, threaten, and discourage employees from sharing their ideas,causing a decline in innovation. Export-based company executives need to understand how to resolve toxic leadership to enhance their companies’ performance. Grounded in the transformational leadership theory, the purpose of this multiple case study was to explore strategies export-based company leaders use to resolve toxic leadership styles. The participants were four senior and frontline leaders from export-based companies in Ethiopia. Data were collected from semistructured interviews and document reviews and were analyzed with thematic data analysis. Four themes emerged: open and transparent communication, sustained counseling and training, teamwork and joint …

The Role Of Leadership Communication Patterns On Organizational Effectiveness, Nidal Pascoe

Walden Dissertations and Doctoral Studies

Abstract The communication patterns of leaders in the workplace are vital to ensuring productivity and meeting organizational mission and goals. The quality of workplace communication from the leaders impacts the perceptions of employees about the workplace and their ability to fulfill organizational missions and goals. Communication can be delivered through multiple technological means, in person, and in writing. Message delivery also can convey the tone of the sender. The purpose of this case study was to identify the communication patterns between the executive leaders and six of eight site leaders of a nonprofit counseling center focused on serving children and …

Strategies For Increasing Information Technology Employee Work-Life Balance, Kimberly D. Seymour

Walden Dissertations and Doctoral Studies

Small to medium enterprise (SME) information technology (IT) managers’ lack of strategic planning initiatives in creating a work life balance environment has created personal and financial concerns for some employees in the United States. Managers must develop and implement strategies that increase profits and productivity as well as create work life balance. Grounded in Herzberg’s motivation-hygiene theory, the purpose of this qualitative multiple case study was to explore strategies SME IT business managers used to develop and implement an employee work-life balance environment. The participants were three IT managers and two human resources business managers. Data were collected from semistructured …

Evaluating Social Media As A Medium Of Private Communication Through Steganographic Images, Kendall Weldon Coles

Graduate Theses, Dissertations, and Problem Reports (ETD)

Social media is a vastly used communication tool with billions of users worldwide. These social networks provide users the ability to share their ideas and thoughts through the messages, videos, and images that they post. The images that are shared can possibly be embedded with private messages through the use of a steganographic tool. The messages are embedded in a fashion that doesn’t change the visual appearance of an image. This allows for these types of images to hide in plain sight, which creates the possibility of someone communicating privately in a public social media setting. This project proved how …

Exploring Academic Leadership In Higher Education Through The Lens Of Leader-To-Member Exchange (Lmx) Theory, Dequies A. Lanier

Theses and Dissertations

A phenomenological study focused on Exploring Academic Leadership in Higher Education Through The Lens of Leader-to-Member Exchange (LMX) Theory, Dequies A. Lanier, 2020: Applied Dissertation, Nova Southeastern University, Abraham S. Fischler College of Education and School of Criminal Justice. Keywords: communication, leadership development, higher education, leader-member exchange, organizational leadership This applied dissertation was designed to explore the communication between higher education leaders and faculty at the department level in the United States at a southeastern higher education institution. The study sought to explore (a) the communication relationship between leaders and followers; (b) commitment to the organization; and (c) suggested communication …

When Darkness Descends: A Narrative Analysis Of Maternal Resilience Following Hurricane Maria, Sara Potter

Dissertations, Master's Theses and Master's Reports

Within the last 40 years, academic research on disasters has focused on resilience as applied to individual adaptive capacities, rebuilding resources, and policy-driven solutions. While there has been an increased awareness of the many gendered dimensions of post-disaster recovery, women’s and mother’s agency in such situations is still largely ignored. Thus, this dissertation adopts a maternal focus, arguing that mothers are not merely vulnerable subjects but critical agents of post-disaster recovery for families, communities, and social systems more generally.

To analyze mothers’ resilience, I looked to the aftermath of Hurricane Maria in Puerto Rico as an illustrative case and field …

Preaching To Millennials: A Content Analysis Of Preachers' Communication As It Relates To Millennial Congregants, Matthew Joel Hastings

Doctoral Dissertations and Projects

The American church is facing a decline in attendance (Barna, 2014). This truth is especially prevalent in the millennial generation, the largest yet also the least religious American generation. Many of whom describe themselves as spiritual but not religious. The church has a unique opportunity through the weekly sermon that other organizations do not have. This opportunity provides the ability to verbally communicate in person with the entire organization at one time. The purpose of this qualitative content analysis study was to better understand how preachers who led the fastest growing churches in the Southern Baptist Convention used communication tactics …

Communications In The Time Of A Pandemic: The Readability Of Documents For Public Consumption, Catherine Ferguson, Margaret Merga, Stephen Winn

Research outputs 2014 to 2021

© 2021 The Authors Objective: Government communications in a crisis can influence public health outcomes. This research aimed to investigate if written communications of the most commonly sought sources of COVID-19 information available on the internet have readability levels commensurate with those of the general public. Methods: Online documents from the World Health Organization (WHO), and the governments of Australia, the UK and the US were assessed for readability using an online instrument that calculated scores for the Flesch Reading Ease Score, the SMOG Index and the Readability Consensus Grade Level. Results: Similar to the previous research, most documents assessed …