Digital Commons Network^™

Building Communication, Collaboration, And Self-Efficacy Among Elementary School Counselors Through Communities Of Practice, Garrett Rimey

Theses and Dissertations--Educational Leadership Studies

There are few life-changing experiences like transitioning from elementary school to middles school. A new setting, new peers, new teachers, and new structures have been shown to elicit a myriad of emotions from students as they transition into middle school. A student’s academic record, accommodations, and other pertinent academic information follow a student into middle school; however, their social and emotional portfolio does not. Research has shown that students who are negatively impacted the most by transitioning into middle school also show their academics are negatively impacted, with title 1 students showing to be even more negatively impacted. However, school …

Leadership Style And Communication Style Of Airline Pilots: Perceived Associations With Crew Members’ Satisfaction And Effort, Carlos Rouco, Maria Eduarda Soares, Eliana Mendes, Soraia Jamal

International Journal of Aviation, Aeronautics, and Aerospace

Leadership and communication have been identified as paramount factors for flight safety and efficiency but research on the effects of these factors is scarce. This study analyzes which leadership styles and which communication styles are perceived by airline pilots to be associated with their teams’ satisfaction and extra effort. A survey was conducted with a total of 105 airline pilots, and a research model was tested with structural equation modeling. Results indicated that participative leadership is the only leadership style retained by the model explaining satisfaction and extra effort of crew members. Participative leadership is positively related to assertive communication …

Teaching College Athletes Social Media Appropriateness, Christina Murray

University of the Pacific Theses and Dissertations

It may come as no surprise that Twitter is the most popular social media platform where student athletes, particularly men, post inappropriate content. Male student athletes’ inappropriate tweets have become such a problem for universities, athletic departments, and the NCAA that coaches are forced to place a ban on their players’ social media usage or hire third party monitoring systems. Unfortunately, these reactive responses have not alleviated the problem of athletes differentiating what content is appropriate or inappropriate to tweet on their Twitter accounts. Analysis of the data collected from scholarly journal articles, textbooks, and popular press articles revealed that …

Anonymous Equity Research, Travis Dyer, Eunjee Kim

Faculty Publications

Crowdsourced financial information platforms often allow content contributors to publish equity research anonymously. This study examines whether investors value or discount information in anonymous equity research. In the short window around research releases, we find that investors’ stock price reaction to anonymous research is muted in comparison to nonanonymous research. Consistent with credibility concerns influencing investor response, we document that this discount to anonymous research dissipates as the monitoring of content contributors intensifies and as authors develop a reputation for high-quality reporting. In addition, we perform a content analysis on the research reports and find that the muted market reaction …

Impact Of A Comprehensive Clinician Educational Program On Health Literacy And Patient Satisfaction, Jennifer Yokopenic

DNP Scholarly Projects

BACKGROUND: The Institute of Medicine has defined health literacy as “the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions”. Health literacy is a significant social determinant of overall health and can be particularly challenging in the critical care environment. According to the U.S. Department of Health and Human Services, only 12% of adults have proficient health literacy, 53% have intermediate health literacy, 21% have basic health literacy ability, and 14% have below basic health literacy (AHQR.gov, 2008).

METHODS: A pre- and post-intervention survey of satisfaction with clinician communication and assessment of …

Governing Privacy In Knowledge Commons, Brett M. Frischmann, Madelyn Rose Sanfilippo, Katherine J. Standburg

Faculty Publications

No abstract provided.

The Experience Of Wearing Masks In The Hospital: "We Adapt Quickly And Just Moved On", Mikayla Peralta, Jana Wardian Phd, Sarah Richards Md

Posters: 2021 Summer Undergraduate Research Program

Background

As it became known that SARS-CoV-2 was spread through droplets, masks became a primary form of protection. While wearing masks was not a new in the health field, little is known about how they affect the patient-provider relationship.

Methods

We conducted interviews with patients and providers regarding their experience with mask-wearing in the hospital. Participants came from Internal Medicine hospitalists and patients. Interviews were recorded, transcribed, and coded for analysis and interpretation.

Results

Our population included 9 patients and 9 providers. The benefit of wearing masks is safety; many providers stated they did not get sick at all during …

Making It Work For Everyone: Developing Flexible Digital Clinical Communication Modules For Health Disciplines In An Australian Context, Nayia Cominos, Kerry Thoirs, Rowena Harper, Giordana Cross, Megan Cooper

Internet Journal of Allied Health Sciences and Practice

Purpose: This paper discusses an innovative multi-disciplinary approach to the development and evaluation of flexible, digital clinical communication learning resources to support students in twelve health disciplines to develop clinical communication skills in preparation for their clinical placements. Methods: A modified Delphi survey was sent to all stakeholders in the Division of Health Sciences to identify the most important communication skills from the list of 61 communication skills identified by Bachmann et al in 2013. Lecturers, clinical educators, clinicians, and students were invited to rate the importance of each skill. Results: A set of digital resources was created for teaching …

Analytical Assessment Of Project Complexity: A Guide To Managing Projects Through Reduction Of Complexity, Christopher Vanarsdale

Dissertations, Master's Theses and Master's Reports

This research discusses the characteristics that make projects difficult to manage. Project inefficiencies and failures can be attributed to the structure of a system. Developing a measurement for complexity based on the number and nature of interactions in the system can allow project complexity to be reduced while still meeting project objectives. Previous research has identified characteristics or markers of complex systems but does not address how to measure or how to reduce a system’s complexity.

The objective of this dissertation is to develop a metric for complexity that assists project and emergency managers in reducing project complexity either by …

The Effects Of Artificial Intelligence On Crisis Communication Rebuild Strategies, Rachel Ehlers

Dissertations and Theses

Organizational crises can hinder companies beyond repair if the repercussions of the crisis are not offset with a communications strategy. The severity of the crisis may vary, however, the response strategy used by an organization is a crucial factor in deciding how damaging the situation will be for the business. The types of responses, as described in Situational Crisis Communication Theory (Coombs, 2007), have been studied in conjunction with both the responses’ crisis types and the communicator delivering the message. However, studies on the source of the crisis response have rarely gone past investigating the traditional response personnel. The current …

Developing An End-Of-Life Discussion Protocols, James Hawley

Rural Health Professions Projects

End of life (EOL) issues are far too often addressed reactively in Emergency Departments when patients can no longer express their wishes. This scenario can result in unwanted futile care, increased healthcare costs, and emotional hardships for family and healthcare workers. The purpose of this quality improvement project was to implement a provider-patient communication protocol that would shift advanced directive conversations proactively back into the local rural primary care setting.

Addressing Cultural Considerations Of African Americans In Interdisciplinary Care, Ashley M. Smith

PCOM Psychology Dissertations

Communication and appreciation for culturally significant factors are essential to the helping relationship between the patient and the interdisciplinary team members in the health care setting. Historically, the relationship between African Americans and health care professionals in the American health care system has been one of mistrust based on unequal treatment, stereotypes, and other factors negatively affecting rapport. The main purpose of this study was to identify the cultural considerations within the Black and African American communities and their impact on the relationship between interdisciplinary care team members and their African American patients. This study used a qualitative grounded theory …

Veracious Verdicts: An Expansion Of Cognitive-Experiential Self-Theory In Jury Decision-Making Using Attribution Theory, Jade E. Larson

Electronic Theses and Dissertations

As a pillar in our judicial system, the courts utilize almost ten million citizens each year for jury service. As a result, the courts are faced with issues of inconsistency and unpredictability. This study aims to examine some factors that significantly influence jury decision-making by investigating cognitive experiential self-theory (CEST) as a jury decision-making model, unified with attribution theory to better predict verdict outcomes. An online survey was distributed to 121 participants. The respondents were asked to read a civil trial case presentation; they were then randomly divided into two conditions (high and low unrelated detail eyewitness testimony). The testimonies …

Junior Managers’ Perceptions Of Executives Leadership Styles And Communication Practices, Kaprina Townsend

Walden Dissertations and Doctoral Studies

Ineffective communication and leadership practices continue to be an ongoing problem within organizations due to executives’ inability to effectively lead and communicate. The primary concern in this study was how junior managers perceive the effectiveness of executives’ communication practices as well as how executives’ leadership styles influence the junior managers. The purpose of this phenomenological study was to explore the lived experiences of junior managers. The leader-member exchange theory provides the framework for this study on exploring junior managers lived experiences and their perceptions on how executives’ leadership styles influence them and their perception of executive’s ability to disseminate top …

A Multi-Client Simulation To Improve Communication, Prioritization, And Clinical Judgment Among Nursing Students, Adam K. Combs

Doctor of Nursing Practice Projects

Background: Hospital administrators have noted a lack of clinical judgment in novice nurses, which can result in negative client outcomes. This paper describes the implementation of a multi-client simulation experience with the purpose of determining if the experience improved communication, prioritization, and clinical judgment.

Method: A descriptive, pretest postest study, using the National League for Nursing (NLN) Jeffries Simulation Theory, examined the perceived competence of 37 senior level Associate Degree Nursing students.

Intervention: The participants rated their perceived competence on the Perceived Competence Scale and were scored on the ISBAR Interprofessional Communication Rubric (IICR) and the Lasater Clinical Judgment Rubric …

Guided Toolkit For Virtual Programming, Sienna Mcarthur

Williams Honors College, Honors Research Projects

The Coronavirus pandemic that has occurred over the last year was a major detriment to the entire world. COVID-19 caused businesses to shut down, people to shelter in place, and restricted in-person gatherings. Specifically, in the event coordinating profession, planners had to pivot their thought process and change how they saw their careers. Virtual events became a reality for most, but some were unsure of where to start the transition.

This research focuses on the importance of continued programming, even virtually, in order to keep positive relationships alive and encourage participants to be engaged from their homes. It also creates …

The Dangers Of Free Speech In The Modern World, Katie Yoak

Williams Honors College, Honors Research Projects

In our modern day individuals often feel safe being able to say whatever they want from behind a computer. The ability to say whatever we want online has both positive and negative effects. This digital form of communication can bring out both the best and worst in us. Many people in our modern age take this technology and use it to engage in aggressive behavior that may not normally occur or be seen by as many people. In this modern day of internet aggression I wish to explore how the ability to speak freely online and through social media services …

The Effects Of Collaborative Leadership Practices On Employee Satisfaction Levels, Thomas Martin

Theses and Dissertations

Successful organizations understand how employee satisfaction levels affect the bottom line. Establishing the best practices for managing employee satisfaction is paramount so human resource directors can share information. This literature review will help educate human resource practitioners and researchers to understand better the history, the existing research, and the benefits of properly managing employee satisfaction levels. When employees become dissatisfied, it can lead to a lack of trust, poor communication, and retention problems. Obtaining information on managing employee satisfaction levels can be difficult for aspiring human resource leaders. Through this phenomenological research study, human resource executives will share their knowledge …

An Exploration Of Experiential Marketing In The Fast-Moving Consumer Goods Industry: Development Of The Experiential Marketing Implementation Model And The Return On Integrated Experience Formula, Holly Anne Barry

Theses

The nature of brand-customer relationships has long been the focus of marketers’ attentions, however, the competitive environment of the Fast-Moving Consumer Goods industry in the modern era, has significantly elevated the importance of that relationship in the literature. This is primarily due to the evolution of consumers’ needs and wants and their growing expectation of brands playing a key role in their daily lives. As a result, brands face the challenge of trying to communicate with their target audience through a multitude of marketing communications tools that both engages and excites them, while at the same time building effective memory …

Competency-Based Education: A Framework For A More Efficient And Safer Aviation Industry, Flavio A. C. Mendonca, Julius Keller, Brian G. Dillman

Publications

Aircraft design and reliability as well as pilots’ education and training have steadily and significantly improved in the last 20 years. Nevertheless, high-profile accidents still occur, even when the aircraft and related systems are operating adequately. Controlled flight into terrain, runway incursion accidents, and loss of control in flight are examples of mishaps in which inadequate decision-making, poor leadership, and ineffective communication are frequently cited as contributing factors. Conversely, the investigation of accidents (e.g., US Airways Flight 1549, in the U.S. on Jan. 15, 2009) and serious incidents (e.g., TAM Linhas Aereas Flight 3756 in Brazil on June 17, 2011) …

Aviation English Assessment And Training, Robert Fowler, Elizabeth Mathews, Jena Lynch, Jennifer Roberts M.A.

Publications

Due to a significant global increase in demand for air travel, there has been a corresponding increase in demand for ab initio flight training. Thousands of international flight students seek admission to collegiate aviation programs in the United States and Canada every year. These international flight students come to the United States and Canada because flight training is nonexistent in their native countries. In fact, flight training in most of these countries is impossible due to airspace restrictions and onerous regulations. If there is flight training available in these countries, the cost is usually prohibitive compared to the cost in …

Fundamentals Of Interpersonal Communication, Teresa Fisher

Open Educational Resources

This textbook introduces students to fundamentals of interpersonal communication. It begins with a foundational chapter about communication including models of, definitions for, basic principles of, a focus on interpersonal communication, and the impact of social media on communication. It continues with chapters exploring various facets of interpersonal communication: intercultural communication, the self and communication, perception, verbal, nonverbal, and listening. The final two chapters look at interpersonal relationships and communication as well as conflict in interpersonal communication.

Future Proof And Real-World Ready: The Role Of Live Project-Based Learning In Students’ Skill Development, Andrew J. Rohm, Matthew Stefl, Noriko Ward

Marketing & Business Law Faculty Works

The rapid pace of technological change taking place today makes it even more important for marketing educators to incorporate relevant technical and higher level meta-skills in their digital marketing courses. We review the pedagogical literature on skill development and project-based learning and detail two live course projects designed to help students develop technical skills related to digital marketing in addition to important meta-skills involving creativity, critical thinking, collaboration, and communication. We evaluate the impact of the projects through a direct and indirect assessment process. Findings suggest that live project–based learning can support the development of the technical and meta-skills necessary …

Law Talk In A Brief Advice Clinic, Linda F. Smith

Utah Law Faculty Scholarship

Over three decades ago, Sarat and Felstiner published a ground-breaking ethnographic study of divorce client-lawyer conversations. They concluded that lawyers portrayed "a chaotic 'anti-system' in which [clients] cannot rely on the technical proficiency, or good faith, of judges and rival lawyers" but need to rely on their own lawyers' insider status to achieve reasonable outcomes.1 Although lawyers initially described the law and procedure to their clients, they rarely referenced that rational description when explaining what had occurred or would occur in their clients' cases. This law talk may have gradually and ultimately persuaded the clients to reach reasonable settlements, but …

Andrews University Communication Under The Covid-19 Pandemic: Feedback Analysis Of International Students, Brice B. Eboule

Master's Theses

This research is an informative analysis of international students’ feedback on the Andrews University (AU) crisis communication during the COVID-19 pandemic in 2020. Participants were 21 years or older, on student visas, living on-campus or in student communities and had attended AU for at least 2 years. The theory informing this study is situational crisis communication theory (SCCT). The SCCT argues that the severity of the crisis defines which communicational crisis strategy will be more effective in minimizing attributions and adverse press while both maintaining and enhancing the organization's credibility. The findings of this study indicated that 84 percent of …

Overcoming Team Boundaries In Agile Software Development, Scarlet Rahy, Julian Bass

Journal of International Technology and Information Management

Abstract: The usage of agile software development methods is increasing and so is the need for enhancing the collaboration between the different stakeholders. Thus, we chose to investigate the communication tools and challenges across the different boundaries and consequently deduce implications for practitioners. This research addresses inter-team communication by exploring the practitioners' perception on the different communication tools and the challenges faced at the three different boundaries, inter-team, team and customers, and geographically separated teams. We aim to enhance the productivity of software development through enhancing the communication between the different stakeholders. In this research, we use grounded theory approach …

Debriefing As An Instrument To Promote Student/Faculty Partnerships, Heather B. Norris, Keri New, Catherine Edwards

Pedagogicon Conference Proceedings

Student/faculty partnerships are essential to academic success. Key components of the partnership include mutual trust, respect, and open communication. Faculty can integrate debriefing and therapeutic communication techniques in student conversations to foster a collaborative learning environment.

Communication Surrounding Initiation And Withdrawal Of Non-Invasive Ventilation In Adults With Motor Neuron(E) Disease: Clinicians’ And Family Members’ Perspectives, Charlotte Chapman, Sara Bayes, Moira Sim

Research outputs 2014 to 2021

Introduction: International guidelines recommend that health care clinicians communicate with people with MND and their family members about non-invasive ventilation (NIV) and percutaneous gastrostomy tube (PEG) prior to or at the onset of respiratory symptoms. This study sought to discover the degree to which these recommendations are followed in practice.

Methods: Interpretive Description methodology was employed. Nineteen clinicians experienced in caring for people with MND, six relatives of recently deceased people with MND and one person with MND participated in semi-structured in-depth interviews. Clinicians’ accounts of NIV and PEG related communications were compared to family member participants’ recollections of their …

Communicating Organizational Vision And Values To A Multigenerational Workforce, Jose M. Peralta

Walden Dissertations and Doctoral Studies

Differences in values, motives, and beliefs of members of a multigenerational workforce can negatively impact organizational sustainability. Business leaders who cannot communicate organizational vision and values to a multigenerational workforce risk reduced organizational sustainability. Grounded in generational cohort theory, communication accommodation theory, and organizational culture theory, the purpose of this multiple case study was to explore strategies that leaders of multigenerational workforces within the financial industry use to communicate organizational values and vision for a sustainable work environment. Participants comprised five financial organization leaders in New York City who successfully implemented communication strategies to communicate organizational vision and values for …

Leader Strategies That Increase Employee Performance In The Nigerian Public Sector, Oluwashola Martha Elias-Fatile

Walden Dissertations and Doctoral Studies

Low employee performance can hinder productivity in the Nigerian public sector. Leaders of public sector organizations in Nigeria who lack strategies to increase employees’ performance experience decreased productivity. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies leaders in the Nigerian public sector used to increase employee performance. Participants were four public sector leaders in Nigeria who successfully developed and implemented strategies to increase employee performance. Data were collected from semistructured interviews and internal and external documents, such as training programs, training calendars, meeting agendas, staff letters of recommendation, and staff handbooks. …