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Onward And Upward: A Phenomenological Study Of School Leaders As They Prepare To Lead And Manage Change, Amy Elisabeth Love

Doctoral Dissertations and Projects

The purpose of this transcendental phenomenological study was to explore the experiences of school leaders as they develop their capacity to lead and manage change. The central research question that guided this study is: What are the experiences of school leaders in Virginia as they develop their capacity to lead and manage change? The theoretical framework that guided this study was Mezirow’s theory of transformative learning as it applies to how school leaders incorporate new learning about how to lead and manage change with their own experiences and understandings. The design was a transcendental phenomenological study of school leaders in …

Pernet Family Health Service, Inc.: Organizational Restructuring & Change Management Best Practices, Carly Massino

School of Professional Studies

Research exhibits that between 70-75% of change initiatives fail and a major contributor to this trend is employee resistance. Although change can bring exciting growth and innovation, it can cause employees heightened stress and worsened physical and mental health outcomes. These effects are often amplified when organizations enact multiple change initiatives at once. These worsened outcomes are often a result of feelings of distress, anxiety, powerlessness, and apprehension and unknowns such as how one’s position will be affected, how operations will change, or how one fits into the change. This topic is incredibly relevant for Pernet Family Health Service, Inc., …

Change Management Is A Consideration Beyond The Pandemic, Kenneth Maxik, Craig Kimble, Alberto Coustasse

Pharmacy Practice & Administration

Change management (CM) is a well-organized framework for managing the people side of change. It includes practices, processes, and planned activities designed to facilitate and lead organizations to move from the present state to a desired state. The goal of CM is not to eliminate resistance but to anticipate it, proactively plan for it, continuously manage it, and mitigate the consequences.

The Benefits Of Evidence Based Practices In Public Administration: Does Therapeutic Listening Training Increase Emotional Intelligence To Affect Change Management Outcomes In Public And Private Sector Organizations, John Sillup

West Chester University Doctoral Projects

Abstract

This doctoral dissertation considers change management as it relates directly to evidence-based practices in public administration. The problem under study was the lack of scholarly research on the effect of an administrative leader’s emotional intelligence (EI) has on follower self-efficacy during change management. This study provided findings on the effect of therapeutic listening training as a means to increase emotional intelligence to potentially affect change management outcomes in public and private sector organizations. Change management is a systematic and structured process of developing and implementing strategies and interventions for organizations transitioning from current state to a desired state. The …

Forward Solutions In Digital Learning Transformation: A Study In Navigating 21st-Century Organizational Learning For Learning & Development Professionals, Malika Afiya Viltz-Emerson

Theses and Dissertations

While there is a substantial volume of information on digital transformation in companies and basic knowledge of the learning functions in organizations, there is little academic research on the skilling required of Learning and Development Practitioners or Professionals (LDPs) and the impact 21st century digital transformation has on their role. This mixed methods study shares lived experiences and the perceptions of LDPs and identifies challenges with which they are faced. Overall, the study explores transformation of LDPs within the construct of organizations and the digital evolution. The study reviews how LDPs are adapting to the rapid changes and the evolution …

A Case Study On The Medical Library Association’S 2019 Communities Transition Qualitative Data Set, Kathryn M. Houk, Kelsa Bartley, Jane Morgan-Daniel, Elaina Vitale

Library Faculty Datasets

In 2019, the Medical Library Association (MLA) adopted a new model of community governance and participation, referred to as the MLA Communities Transition. The Communities Transition was the culmination of long-ranging plans by MLA to support two of its strategic goals: Diversity and Inclusion, and Communities. The reorganization aimed to strengthen MLA member communities, better support programming, reduce administrative overhead, and attract new members. The 2019 - 2020 MLA Rising Stars cohort was tasked to study the Communities Transition and identify lessons that might be applicable to any major future change proposed for the organization.

A qualitative study was designed …

Bank Employees’ Lived Experiences With The Implementation Of Innovative Financial Technologies, Gloria L. Cortes

Walden Dissertations and Doctoral Studies

In recent academic research, the process of financial innovation has been explored with a focus on customer adoption, the process of implementing change, and performance. An underresearched topic within existing financial innovation research is how individuals experience the process of innovation. The research question guiding this study was to explore the lived experiences of bank employees regarding the implementation of innovative financial technology solutions in a highly regulated environment. An interpretive phenomenological approach was utilized within this study to explore the experiences of 18 individuals who participated in the implementation of innovative financial technology solutions while employed at a bank. …

Strategies To Sustain Business Operations During Continuous Environmental Change, Alfred Tembo

Walden Dissertations and Doctoral Studies

Failure to change and adapt to changing conditions can result in organizational stagnation, leading to imminent business extinction. Business leaders in parastatal companies who fail to adapt to changing conditions may be unable to sustain business operations resulting in business failure. Grounded in McKinsey’s 7S framework, the purpose of this qualitative multiple case study was to explore strategies business leaders in parastatal companies use to adapt to continuous environmental change to sustain their business operations. Participants were 4 Zambian business leaders who successfully implemented strategies to adapt to continuous environmental change and had evidence of sustainable business operations through their …

The Relationship Between Authentic Leadership And Organizational Change Readiness: The Mediating Role Of Psychological Safety, Paulina Christine Manzano

Master's Theses

The purpose of the current study was to examine the mediating effect of psychological safety on the relationship between authentic leadership and organizational change readiness in the workplace. A total of 107 employees participated in the study, which utilized online survey distribution. Results showed that psychological safety partially mediated the relationship between authentic leadership and organizational change readiness. In other words, the more employees perceived their leadership to be authentic, the more likely employees felt safe taking risks at work, which in turn, increased employees’ emotional and cognitive inclination to adopt and embrace organizational change. Based on these findings, organizations …

Nonprofit Church Leaders’ Perceptions And Lived Experiences Involving Innovation Competency And Change Management: A Phenomenological Study, Charity R. Addai-Duah, Stephanie N. Hoon, Salvatore J. Sinatra

Journal of Sustainable Social Impact

Innovation competency among religious leaders has been an area of study as nonprofit researchers continue to discover that conventional ways of managing change are no longer effective when tackling present issues. Discussions regarding using innovation competency to manage change among religious leaders are vague, despite benefits to the nonprofit sector. The purpose of this qualitative phenomenological study was to explore the lived experiences of nonprofit church leaders to better understand how innovation competency has shaped organizational change results. Boyatzis’ effective job performance model was the conceptual framework that guided this study. Interview data were gathered from 14 participants who met …

Change Management Over Financial Information: A Multi-Criteria Evaluation Of System Change Controls Using Desirability Functions, Angel R. Otero, Christian Sonnenberg, Ivonne Delgado-Perez

Communications of the IIMA

The increasing complexity of information technology, attacks on confidential information, and the passing of new laws and regulations have shifted the focus around internal controls in organizations. Particularly, general information technology controls related to change management (i.e., system change controls) are critical in ensuring the integrity, completeness, and reliability of financial information. The literature points to various evaluation methods for these controls to determine which ones to implement. However, these methods do not necessarily consider relevant organization constraints, preventing the inclusion of required controls or the exclusion of unnecessary controls. This paper proposes a novel approach, using Desirability Functions, for …

Transformational Leadership Practice In The World’S Leading Academic Libraries, Patrick Lo, Bradley Allard, Hermina G.B. Anghelescu, Yawei Xin, Dickson K. W Chiu, Andrew J. Stark

School of Information Sciences Faculty Research Publications

This article analyzes 12 semi-structured interviews within the framework of transformational leadership, using a set of open-ended questions addressed to 12 directors (six men and six women) of academic libraries in high-ranking universities in four different countries (Australia, New Zealand, the United Kingdom, and the United States of America). It also investigates the interviewees’ approach to managing and leading their library organizations within the context of the opportunities and challenges facing their organizations as well as their parent institutions. The interpretation of the participants’ responses is based on the four ‘I’s, the four dimensions of the concept of transformational leadership: …

Strategies Health Care Leaders Use To Implement Strategic Change Initiatives Successfully, Sophia F. Brown

Walden Dissertations and Doctoral Studies

Health care organizations lose a significant competitive edge when leaders fail to align strategic change initiatives with necessary operational activities. Health care leaders who struggle to maintain a competitive edge are at high risk for failure. Pettigrew and Whipp's content, process, and context strategic change management and Hoshin Kanri (HK) program deployment models constituted the composite conceptual framework for this study. The purpose of this qualitative multiple case study was to explore strategies health care leaders use to implement strategic change initiatives successfully. The participants comprised of 4 strategic change leaders from 2 health care organizations in Manhattan, New York, …

Managing The Affective Responses Of Employees During Organizational Change In Higher Education, Brad Kennington

Theses and Dissertations

Higher education is facing a period of continual change driven by numerous external and internal forces. Consequently, higher education leaders are faced with the frequent and daunting task of planning and managing organizational change in higher education institutions, which are both complex and dynamic in nature. Adding difficulty to this task is the fact that employees often react to change with emotional responses that are both challenging to understand and complicated and to manage. Managing affective dimensions of change can be overwhelming to leaders, which can lead to failed organizational change efforts. This study explored and answered (a) how a …

Nonprofit Church Leaders’ Perceptions And Lived Experiences Involving Innovation Competency And Change Management: A Phenomenological Study, Charity R. Addai-Duah

Walden Dissertations and Doctoral Studies

Innovation competency among religious leaders has been an area of study as nonprofit researchers continue to discover that conventional ways of managing change are no longer effective when tackling present issues. Discussions regarding using innovation competency to manage change among religious leaders are vague, despite benefits to the nonprofit sector. The purpose of this qualitative phenomenological study was to explore the lived experiences of nonprofit church leaders to better understand how innovation competency has shaped organizational change results. Boyatzis’ effective job performance model was the conceptual framework that guided this study. Interview data were gathered from 14 participants who met …

Critical Success Factors For E-Government Web Services, Mark Alpern

Walden Dissertations and Doctoral Studies

Some municipal government leaders are unable to effectively implement e-government web services, which results in poor client satisfaction. Grounded in the critical success factor theory, the purpose of this qualitative multiple case study was to explore critical success factors managers use to build quality e-government web services. The participants included 3 managers in different municipalities within Ontario, Canada, who successfully implemented e-government web services. Data were collected through semistructured interviews and the review of organizational documents. Thematic analysis was conducted using Yin's 5-step data analysis method, and 5 themes emerged: client-centric government, change management, management support, client engagement, and external …

Staff Engagement And Training In Supported Addiction Recovery Program For Adults With Intellectual Disabilities, Hannah Carlson Jurewicz

Walden Dissertations and Doctoral Studies

The prevalence of substance use disorder (SUD) is similar among individuals with intellectual or developmental disabilities (ID/DD) and the general population, yet there is a disparity between treatment and outcomes for these two groups due to a lack of appropriately adapted treatment and staff training. The purpose of this case study was to examine how leaders in a behavioral health organization understand the engagement and training experience for staff who provide substance abuse treatment for individuals with ID/DD. Governance and operational data were collected and analyzed from internal archival sources and organizational leader interviews. Themes identified from coding indicated that …

Negotiating Through A Huskie, Edgar E. Lopez

Honors Capstones

Everyone will negotiate at least once in their lifetime, and some people negotiate every day. The aim of Negotiating Through A Huskie is to compare effective negotiation techniques used in practice as well as theoretical techniques used by leaders experiencing change management across different offices and departments. Change management significantly impacts individual and team performance in a company or organization. When experiencing organizational change, leaders must be willing to redirect or redefine the processes for a company or organization. Using effective negotiation techniques helps two or more parties reach a beneficial outcome which in turn facilitates organizational change. I analyzed …

Practice Compared To Theory In The Closure Of A Large-Scale Manufacturing Plant, James R. Rink

Interdisciplinary Leadership Dissertations

The capstone research study compared practice to theory in the case of the closure of the Caterpillar Joliet hydraulics plant. Using an action research approach, the experience and outcomes of the primary leader, leadership team (followers) and extended team (followers of followers) were evaluated through a process of review, analysis, reflection, and action (improvement) planning based on publicly available information and personal reflection. Critical colleagues were used for additional perspectives to ensure a healthy cycle of discussion, observation, reflection, and learning occurred. The desired outcome of this capstone research study was a series of best practices that could be applied …

Seven Steps To Successful Change: How A Large Academic Medical Center Prepared Patients For Organizational Change, Brian Carlson, Madison Agee, Terrell Smith, Paul Sternberg Jr, Jason Morgan

Patient Experience Journal

Vanderbilt University Medical Center (VUMC) launched a new electronic health record (EHR) in a “big bang” implementation that saw the new software go live across multiple hospitals, clinics and geographic locations in a single morning. The organization rightly focused most of its energy on preparing its nearly 25,000 employees for the impacts of the transition, but it also considered the effects that would be felt by its patients and families. Survey data indicate that patient satisfaction scores demonstrably dip before, during and after an EHR implementation, and take approximately a year to recover. A team at DMC employed a seven-step …

The Interplay Between Change And Project Management For Business Results, Taiwo O.O. Abraham

Theses and Dissertations

The present study investigates the potential interplay between change management and project management. The research aims to determine the causal effect between the two concepts. Data is collected from a focus group comprised of various managers. The study concludes that managers readily apply the concepts of both change management and PM when making decisions. Also, there is significant appreciation of the value of both PM and change management in the contemporary business environment. Future studies need to investigate the relevance of the change management models on PM strategies.

Change Management Implementation Strategies For Small Businesses, Oneeka Rena' Rivers

Walden Dissertations and Doctoral Studies

Most organizational change initiatives fail because managers lack effective change management strategies. The purpose of this single case study was to explore change management strategies that outpatient care facility managers used to positively affect process improvements. The population consisted of 6 managers who completed change initiatives at a military, outpatient medical facility in Texas and 6 of their team members. Data were collected using semistructured interviews and organization documents, then analyzed based on the conceptual framework of Lewin’s change theory. Rowley’s 4-step process for analysis—organizing; getting acquainted with; classifying; coding and interpreting; and presenting and writing up the data—was used …

Exploring Factors Related To Customer Service Representatives’ (Csrs) Performance In Call Centers., Ruth R. Jayson-Polk

Theses and Dissertations

This study provides critical research on individual change and its impact on individual performance using the ADKAR change management model. This applied dissertation was designed to research improvement in call monitoring performance scores between two groups of customer service representatives’ (CSRs): the experimental group receiving the ADKAR change management intervention, and the control group, who did not receive the ADKAR change management intervention. The ADKAR change management model (Hiatt, 2006) provided the theoretical framework for the study.

The literature review revealed that change management is a critical component of organizational change but is driven by individual change. The literature informs …

Organizational Politics: Harmful Or Helpful?, Laura Porter Soares

Instructional Design Capstones Collection

Politics play a role in almost every organization – churches, schools, sports teams, and even volunteer organizations. However, the place where politics can directly impact people on a daily basis is the workplace.

Literature on organizational politics has historically focused on a negative view of politics. More recently, however, researchers have discovered that workplace politics is not inherently negative and can even include positive traits. This shift primarily began with the work of Gotsis and Kortezi in 2010 and 2011. As researchers sought to expand the perspective, they argued that organizational politics has the potential to be positive, as well. …

Creating A Culture Of Engagement In Business Schools, Devin Lunt, Larry Chonko, Lisa A. Burke-Smalley

Organization Management Journal

Business schools, in the face of various external pressures, are confronted with the daunting challenge of better engaging their constituents to achieve their learning mission. We call for engagement to play a unifying role in a business school’s culture. We incorporate relevant learning, marketing and change management concepts to first present conceptual tenets underlying our engagement model including co-creation of learning and students as works-in-progress. We then propose a plan for creating a culture of engagement in business schools to advance their learning mission, which broadly involves students, faculty, alumni, employers and administrators. The tactical plan is presented in four …

Picking Up The Pieces: Managing People During And After A Reorganization, Catherine B. Soehner

Library Philosophy and Practice (e-journal)

Libraries need to change rapidly in response to advances in technology, expectations of users, funding, and other pressures from both inside and outside the library. Often library administration/management reorganizes personnel, duties, and departments to accomplish new goals and to shift focus of library services. Both during and after a reorganization, employees respond to the changes in a wide variety of ways, ranging from acceptance and positivity to anger and resistance. Fortunately, administrators and managers have a variety of tools available to help employees deal with change and to move them toward success. There are many books and articles on the …

Leadership Reflections: Resiliency In Library Organizations, Lisa Bodenheimer

Publications

Similar to individuals, organizations display characteristics that speak to qualities and abilities. Our guest writer, Lisa Bodenheimer, discusses a trait that is critical for library organizations during this period of constant change and transformation. Resiliency is the ability to rebound and flex as circumstances shift enabling an organization to thrive and adjust during difficult times. This skill is typically developed through experiences, but, as Ms. Bodenheimer outlines, organizations are able to strategize in order to build employee and organizational resilience. Such a proactive approach will enable a library organization to better weather challenging situations and times as difficulties will enviably …

An Exploration Of The Causes Of Success And Failure Of Managed Change, Michael Moore

Walden Dissertations and Doctoral Studies

Change management (CM) and organizational development are mature industries with decades of research and development. Yet, failure rates stated for organizational change initiatives remain high at 70%. This failure rate suggests that 30% of change initiatives were successful, but no reports of these successes were found in the literature. The overarching question considered the experiences of change leaders of successful CM initiatives. The conceptual framework for this research consisted of change models defined by Burke, Kotter, Schein, and others. The primary purpose of this study was to identify the strategies used by successful change leaders. 10 phone interviews with senior …

Understanding How Generation X And Millennial Entrepreneurs Manage Organizational Conflict, Sidjae T. Price

Department of Conflict Resolution Studies Theses and Dissertations

As the United States prepares for a generational shift in leaders, there is a lack of literature adequately examining how Generation X and Millennial entrepreneurs manage organizational conflict about leadership and change management. The scope of this problem should concern individuals who are stakeholders in any organization. In preparation for the coming shift in generational leaders, the subject study explored the management of organizational conflict regarding leadership and change management for Generation X and Millennial entrepreneurs. Supported by a theoretical foundation built on theory of generations and realistic group conflict theory, this qualitative study analyzed the interviews and narratives of …

Successful Strategies For Implementing Emr Systems In Hospitals, Marcia M. Nicholas

Walden Dissertations and Doctoral Studies

Some hospital leaders are ineffective in implementing the electronic medical record (EMR) systems in the hospitals. The purpose of this multiple case study was to explore strategies hospital leaders use to successfully implement EMR systems. The target population consisted of hospital leaders and healthcare professionals from two hospitals who have successfully implemented EMR systems. The conceptual framework of this research study was Kotter's 8-stage process for leading change, building on the model of an effective change management method. Data were collected from 5 interviewed participants and company documents related to strategies regarding the EMR system implementation. The results of reviewing …