Digital Commons Network^™

An Exploratory Study Of User Resistance In Healthcare It, Madison Ngafeeson, Vishal Midha

Journal Articles

The US healthcare system is clearly experiencing a major transition. By 2015, the healthcare sector is expected to have migrated from a paper record system to a completely electronic health record (EHR) system. The adoption and use of these systems are expected to increase legibility, reduce costs, limit medical errors and improve the overall quality of healthcare. Hence, the US government is investing $70 billion over a 10-year period to facilitate the transition to an electronic system. However, early reports show that physicians and nurses among other health professionals continue to resist the full use of the system. This paper …

Problem Lah! Learning To Tell The Story Of Continuous Assessment And Improvement, Tamera Hanken

Proceedings of the IATUL Conferences

To succeed organizations rely on the purposeful application of the management functions, planning, organizing, leading and controlling, i.e., assessment. Assessment involves the collection and analysis of service and performance data to inform planning, organizing and leading-- opening the door to a culture of assessment and continuous improvement. Like other organizations responding to ever challenging economies and ever changing customer expectations, libraries are examining continuous improvement methods such as Lean, or Six Sigma, to ensure operations and services are customer focused and can be continuously assessed and improved with limited resources. Librarians though, often lack a general understanding of assessment and …

Healthcare Information Systems: Opportunities And Challenges, Madison Ngafeeson

Book Sections/Chapters

No abstract provided.

Successful Organizational Change: Aligning Change Type With Methods, Serina Al-Haddad

Electronic Theses and Dissertations

The motivation behind this research is the prevalence of challenges and ambiguity associated with successful organizational change and the numerous available approaches in dealing with these challenges and ambiguity. Many definitions and methods have been suggested to manage change; however, organizations still report a high failure rate of their change initiatives. These high failure rates highlight the continuing need for research and investigation, and imply a lack of a valid framework for managing successful organizational change. This dissertation critically reviews the concept of having one change approach as the “silver-bullet”. In pursuit of this goal, this research contributes a roadmap …

A Curricular Reform Viewed Through Bolman And Deal’S Organizational Frames, Lucinda J. Lyon, Nader A. Nadershahi, A. Nattestad, P. Kachalia, Daniel A. Hammer

All Dugoni School of Dentistry Faculty Articles

Professions exist to serve the needs of society, communities and, in the case of the dental profession, patients. Academic dental institutions strive to help meet these needs by educating and developing future practitioners, educators, researchers, and citizen leaders who serve the community and shape the changing environment in which they practice and provide care. The American Dental Association Commission on Change and Innovation affirms, “If dental educators are to meet these purposes, change and innovation in dental education must be responsive to evolving societal needs, practice patterns, scientific developments, and economic conditions”(Haden, et al., 2006). Guiding any institution through such …

Employee Perspectives On The Post-Integration Stage Of A Micro-Merger, Jennifer Lawlor

Articles

Purpose - This paper seeks to address the impact of an organisational change initiative on organisational employees, with specific reference to a micro-merger which occurred in a public sector, higher education organisation in Ireland. The literature on change management is examined, with specific reference to the post-integration stage of a micro-merger. The paper then reports on a study that was undertaken in an Irish higher education institution and focuses on the impact of the micro-merger on employees. Specifically, the study seeks to address their perceptions and emotions relating to a heretofore under-researched area in the merger literature, namely the impact …

Organizational Implementation Of Educational Change: A Case Of Malaysian Open & Distance Education, Simin Ghavifekr, M. Afshari, Saedah Siraj, Ahmad Zabidi Abdul Razak

Research Publications (2011 to 2015)

Nowadays, change management strategies and policies become increasingly important for all organizations including education. This is due to the current market competition and globalization that force organizations to consider “change” as an alternative solution to improve their quality and performance.Organizational implementation of a change process is essential to achieve desired goals and objectives. For educational organizations, especially Open and Distance Learning (ODL) institutions, management strategies and policies for implementing e-learning as an educational systemic change, are believed to be the key answer to improve the quality of teaching and learning processes. This paper is aimed at addressing the key question …

Vision- Driven Strategies And Policies For Managing Educational Systemic Change: A Qualitative Analysis, Simin Ghavifekr, Mojgan Afshari, Saedah Siraj, Ahmad Zabidi Abdul Razak

Research Publications (2011 to 2015)

Vision has been considered as a major element in leadership and strategic planning which is referring to all organizations including education.In managing educational change process, planning and producing vision-driven strategies and policies by the leaders and management teams, not only enhance the quality of organizational performance, but also ensure the dynamic implementation of change process. In this regard, formulating an appropriate and effective “vision” means examining and re-examining the strategic planning for the organization as well as making clear the purpose of change for the management. As a result, the importance of vision-driven strategies and policies in an educational organization …

Organizational Sense-Making And Enactment: Public Policy And Change-Making Of Private Professional College Administrations In Kerala, India, Biju A. Chittuparamban

Seton Hall University Dissertations and Theses (ETDs)

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Change Management: Antecedents And Consequences In Casino Crm, Sudhir H. Kale

UNLV Gaming Research & Review Journal

Customer Relationship Management (CRM) continues to attract increasing attention within the casino industry. While the vital role of change management in making CRM projects successful has been acknowledged for quite some time, there is little in extant literature to explain the nature and conduct of change management in the CRM context. This article posits that relevant change management is a prerequisite for successful implementation of a casino's CRM. Change management involves five key initiatives: selling change internally, creating an appropriate infrastructure for change management, CRM-relevant training, a reconfiguration of the organization structure and performance assessment measures, and recasting existing incentive …

A Model And Test Of Individual And Organization Factors Influencing Individual Adaptation To Change, Jane D. Parent, Cheryl C. Sullivan, Christina Hardway, D. Anthony Butterfield

Organization Management Journal

This study analyzed the antecedents and outcomes of individual adaptation to a changing work environment. We developed and tested a model of both individual factors and organizational factors affecting individual responses to change. We hypothesized that individuals reporting higher levels of the antecedent variables would also report higher levels of adaptability. We also hypothesized better adaptors would perceive better work outcomes. The model was tested in a field study of 169 participants across four different organizations experiencing varying changes. Results indicated participation, role clarity, and optimism were positively related to adaptability. Further, we found that better adaptors were more satisfied …

Principals' Concerns Regarding The Implementation Of Change, Theresa Diana Pelfrey

Doctoral Dissertations

The purpose of this study was to investigate the Stages of Concern (SoC) that school principals have toward change and then report participants' behavior relevant to their Level of Use (LoU) of an innovation. An understanding of principals' concerns regarding change suggested a variety of factors that impede educational leaders' implementation of innovations and change within the school environment.

The researcher studied principals' perspectives regarding change implementation in the course of their daily administrative activities. Although many principals are aware and knowledgeable of the current standards for school leadership, difficulties arise when innovations and change are implemented. This study was …

Change Management: The People Dimension, Gary Pan

Research Collection School Of Accountancy

Many accounting professionals believe it is important to raise productivity in the accounting sector. A recent survey conducted by the Institute of Management Accountants (2011), however, highlighted that raising productivity, while a very important topic, can be a daunting challenge. Therefore, the urgent issue facing the accounting sector is to address the critical concern of how accounting professionals can be more productive?

Management Strategies For Organisational Implementation Of Systemic Change: A Qualitative Analysis, S. Ghavifekr, M. Afshari, W. Ayoufu

Research Publications (2011 to 2015)

In the current environment of market competition and globalization, change management strategies become increasingly important for all organizations including education. In this regard, managing systemic change implementation has been considered as the integral part of the change process to achieve organizational desired goals and objectives. For educational organizations, especially Open and Distance Learning (ODL) institutions, management strategic planning for technological change implementation are believed to be the key solution to improve the quality of teaching and learning process. This paper aims to address the key question of “What are the management strategies and policies for effective organizational implementation of the …

Employee Readiness For Change Through The Lens Of The Cultural Self-Representation Theory, Ma. Regina Hechanova, Emerald Jay D. Ilac, Sarah Ellorenco

Psychology Department Faculty Publications

Change is imperative in organizations. One fundamental tool in instigating innovation is change management. Employee engagement is seen as a primary ingredient in successfully triggering readiness to change. However, beyond change management, culture is important in influencing employee engagement and readiness to change. Research suggests that Filipino employees, who generally possess a collectivist cultural orientation, are more motivated when working in groups. Therefore, good working relations are important in eliciting engagement among them. This study hypothesizes that both change management and samahan (a Filipino concept on quality of relationships) is mediated by engagement, which brings about readiness for change. Furthermore, …

An Ethnographic Case Study Of Elementary Principal Leadership Strategies And The No Child Left Behind Act, Cassandra J. Poole

Abraham S. Fischler College of Education ETD Archive

Leadership is regarded as the key to comprehensive school improvement efforts and the principal is expected to lead the charge/change. Book knowledge is good, but the difference between effective and less effective principals is not what they know but what they actually do. What do principals do to meet AYP? Young (2004) pointed out that some principals recognize they can gain the edge and survive by learning from other effective practitioners. NCLB and AYP demand change to meet the mandates that will bring about improvement in student achievement. NCLB has changed the educational landscape. Numerous articles and literature exists on …

Exploring Relationship Awareness In Organizational Change Using The Strength Deployment Inventory, Angie Burwell Kerr

Theses and Dissertations

Most planned approaches to organizational change specify a set of steps intended to apply to most change efforts, without recognizing contextual factors impacting the approach or the individual changes required to achieve organizational results. The purpose of this study was to determine if increasing personal awareness of self and others through the Strength Deployment Inventory may affect planned change actions, as well as individual thinking and beliefs about change. The study contributes to a greater understanding of a relationship-centered change model. The case study was conducted in the Organizational Effectiveness department of an insurance corporation. Differences in wants and needs …

A Study Of The Leadership Dimensions Of National Distinguished Principals, Judith Mccollum

Abraham S. Fischler College of Education ETD Archive

The identification and recruitment of effective school principals who can transform schools in the midst of today’s chaotic economic, social, and global environments require a thorough understanding of the research on effective leadership. Current research indicates that principals who exhibit transformational leadership and, most recently, instructional leadership, are the most successful by all measures, including school climate, teacher empowerment, community support, and high student performance results.

This study focused on a sample of principals from a population who recently received the distinction of a National Distinguished Principal (NDP) to determine if a correlation existed between their leadership dimensions and that …

Reshaping To Serve Evolving Communities: Addressing Immigrant Needs In The Library, Jen Hoyer

Publications and Research

Libraries face evolving communities and must constantly reorient themselves to serve new needs. This article examines the impact of emerging immigrant communities on library services. It discusses the emergence of library services to immigrants and the diverse faces of these services, which may include foreign language collections, access to technology and connections with local services, as appropriately determined through community analysis. The Atwater Library and Computer Centre in Montréal, Québec is examined as a case study of community analysis informing service reorientation. This article will be useful for organizations working with immigrants or community service providers confronted with changing demographics.

Management Of Change To Ensure Is Success: A Longitudinal Study, Pauline Ash Ray, Wenli Wang, Jerry Cha-Jan Chang, Geoffrey Hubona

Management, Entrepreneurship and Technology Faculty Research

This paper aims to understand the effect of management of change on the success of information system (IS) implementation. Drawing on change management research and self-determination theory, a research model is developed. Data collected from a longitudinal field survey before, during, and after an enterprise-wide IS implementation are analyzed to test the proposed hypotheses. The results indicate that management of change can be used to increase readiness for change and end-user computing satisfaction during and after the implementation. Readiness for change positively impacts satisfaction during an implementation but not after. Contrary to the literature, No significant relationship exists between resistance …

Eliciting Data From Participants Using Visual Mapping As A Collection Technique, Susanne T. Bahn, Pamela J. Weatherill

Research outputs 2011

This article uses the project evaluation of the School-Aged Therapy Service for children with disabilities in Western Australia as an example of alternative ways to gather qualitative data from participants. The purpose of the evaluation was to pave the way for considerable and quick developmental operational change in order to stem the complaints from users of the service and to provide more effective service delivery. With this in mind the research team determined it was necessary to ‘map’ the current model of operation as there was inconsistency from the staff as to their understanding, and their ideal model of operation …

Millennials And The Adoption Of New Technologies In Libraries Through The Diffusion Of Innovations Process, Heidi Blackburn

Criss Library Faculty Publications

Purpose – Literature on the features of new technology in libraries of every type and size is readily available, but looking at the factors playing a part in the process (relative advantage, compatibility, complexity, trialability and observability) will bring an understanding of how Millennials integrate technology into libraries. This paper seeks to discuss some of the issues involved.

Design/methodology/approach – This research focuses on Millennials and their adoption of new technologies in libraries through the process of diffusion and the stages of adoption as outlined by Everett Rogers: communication through certain channels; over time; and among members of a social …

Understanding Faculty Perceptions Of The Future: Action Research For Academic Librarians, Kara Josephine Malenfant

Antioch University Dissertations & Theses

The intent of this study was to aid academic librarians in examining their perceptions of the future of higher education, engaging disciplinary faculty members to understand their views, and determining actions to take to shape the future. In this mixed methods study, scenarios about the future of higher education served as the basis for collecting quantitative (survey) and qualitative (focus group) data at one institution. During this study, staff, faculty, and administrators at one library developed new ways to craft strategies and make decisions, shifting their focus from strategic planning as an event to strategic thinking as a process, a …

Integrating Project Change Management Learning Into An Academic Course On It Project Management, Mikaela A. Nweke Ms.

Purdue Polytechnic Directed Projects

Within project management, little attention has been devoted to controlling and facilitating changes when constraints of a project have been changed such as scope, time, cost, or quality, also known as Project Change Management (Arami, 2008). Growing statistics prove it is imperative for students finishing IT programs to acquire an understanding of project change management (PCM) for industry preparation. The U.S. spent 3.28 billion dollars on global change management and accountability projects for technology (roughly one-third of the total budget for global change) in the year 2000; this percentage still continues to rise (Goncalves, 2007). As a result, students must …

How Visionary Planning Can Help Management To Deal With The New Technology-Based Changes: A Case Study Of An Open University In Malaysia, S. Ghavifekr, S. Hussin

Research Publications (2006 to 2010)

Vision plays an important role in leadership and strategic planning for all organizations including education. In this regards planning vision is the management’s key task and responsibility. In managing the change process, working on vision not only means examining and re-examining the strategic planning for the organization but also making explicit to management the purpose for the change. Consequently, the importance of the vision and planning would be more critical when an organization is going through the new technology-based changes. This paper which is the result of a PhD research study focuses on “vision “as one of the main component …

Reframing And Reforming The Securities And Exchange Commission: Lessons From Literature On Change Leadership, Joan Macleod Heminway

Scholarly Works

As a reaction to perceived and actual regulatory failures at the Securities and Exchange Commission (the SEC), from mistakes that contributed to the financial crisis to the Bernard Madoff affair, the SEC has been engaged in an operational transformation process. The growing literature on management and leadership in times of change -- change leadership literature -- offers a number of potentially valuable lenses through which we may assess reform at the SEC.

With the thought that securities regulators and others may learn valuable lessons about the SEC’s restructuring and reorganization from experts in change leadership, this Article explores a selected …

An Examination Of The Impact Of Organizational Restructuring On Identification Within Extension, Cynthia B. Torppa, Keith L. Smith

Journal of Extension

Many Extension organizations enjoy strong Organizational Identification (OI) among personnel. But organizational change may negatively influence identification, and many Extension organizations have been changing the way they serve their publics. To examine the impact of change on OI, we compared Extension personnel's OI scores following a major restructuring to OI scores gathered during a period of relative stability reported in previous research from another Extension organization. Findings indicated that OI scores were slightly lower following restructuring; however, the pattern of scores across four targets (Extension, program area, counties, and centers) remained constant, suggesting personnel will rarely identify with mid-level targets.

Be Careful What You Ask For: How Inquiry Strategy Influences Readiness Mode, Leslie E. Serkera, Roxanne Zolin, J. Goosby Smith

Organization Management Journal

Much has been written about affecting change in the workplace, including how to help employees prepare for the process. However, little is known about how participation influences employees’ emotions and attitudes at the start of an intervention. By qualitatively analyzing conversations that were triggered by an organizational change effort, we explored how different inquiry strategies influence readiness for change. We examined four inquiry strategies by combining strength or deficit frames with individual or organizational focus. Distinctive conversational patterns emerged within each strategy, which we believe influence peoples’ change readiness. In this article we present four readiness modes to describe these …

Diversity Leader: Case Study Of A Selected Organization's Transformation, Aileen Guerrero Zaballero

UNLV Theses, Dissertations, Professional Papers, and Capstones

Diversity initiatives have evolved from a focus on compliance-oriented training to a systematic approach which integrates the many dimensions of diversity in all aspects of business to enhance performance through the practice of organization development (OD) (Bendick, Egan, & Lofhjelm, 2001). Many organizations have implemented short term solutions to address the demographic changes in the workforce, but have had minimal results. When diversity interventions are conceptually grounded in organization development practices the results are much more substantial for both the employees and the organization (2001). The purpose of this qualitative case study was to explore the perceived influential factors of …

Subethnische Dimensionen Des Veraenderungsmanagements In Asiatischen Klein- Und Mittelunternehmen: Trends In Singapur, Ulrike Badibanga, Thomas Menkhoff

Research Collection Lee Kong Chian School Of Business

Against the background of a rapidly changing business environment, the article examines the organisational change management behavior of the owner-managers of small and medium-sized enterprises in Singapore. The analysis of survey data is aimed at ascertain whether there are any differences between Chinese and English-educated small (Chinese) businessmen in terms of Change Management (CM), a dichotomy which is of great historical and politico-cultural significance in Singapore. The survey data show that there are indeed differences between the subgroups (e.g. with regard to the initiation of a more participatory people management style) but these variations turned out to be far less …