Digital Commons Network^™

Laissez-Faire Leadership, Red Tape And The Meaningful Work Paradox, Abid Hussain, Esme Franken

Research outputs 2022 to 2026

While meaningful work is widely recognised as a driver of job satisfaction, the role of leadership style and bureaucratic constraints in shaping this relationship remains underexplored. This study addresses this gap by investigating how laissez-faire leadership and red tape moderate the meaningful work–job satisfaction relationship among Australian public sector employees (N = 277). The findings reveal that laissez-faire leadership strengthens this relationship, suggesting that the autonomy it provides enhances the benefits of meaningful work, contrary to its traditionally negative portrayal. In contrast, red tape significantly weakens the relationship, highlighting the adverse effects of bureaucratic inefficiencies. These results confirm that meaningful …

Maboo Liyan Boorroo–Good Spirit Country: Using Participatory Research Frameworks To Manage Indigenous Cultural Landscapes In A Time Of Environmental And Political Uncertainty, Martuwarra Riveroflife, Anne Poelina, Martuwarra River Keepers, Sven Ouzman, Tod Jones, Naomi Joy Godden, Martin Brueckner

Research outputs 2022 to 2026

Management of cultural landscapes has struggled to understand and adapt to Indigenous ways of managing heritage through a reciprocal duty of care. We argue that barriers to Indigenous cultural landscapes are threefold. First, conceptual barriers exist due to the prevalence of inappropriate heritage concepts and frameworks from the Global North. Second are relational barriers in the form of asymmetrical relationships of power between non-Indigenous heritage ‘experts’ and Indigenous individuals and communities. Third, political barriers present in neo-colonial politics are at odds with the goals of Indigenous movements. After introducing Martuwarra RiverOfLife and her co-authors, we review these barriers within a …

Mobilities, Migration, And Digital Humanities, Mayurakshi Chaudhuri, Chiranjoy Chattopadhyay, Nirmala Menon, Paul Longley Arthur, Sarah Kenderdine, Mattius Rischard, T. Shanmugapriya

Research outputs 2022 to 2026

No abstract provided.

Motivation Matters: The Positive Influence Of Parental Involvement On Children’S Writing Outcome, Bronte Kelso-Marsh, Anabela Abreu Malpique, Helen Davis, Debora Similieana Valcan

Research outputs 2022 to 2026

Theoretical models and empirical evidence suggest parental involvement in general education is beneficial for children’s educational outcomes and that motivational factors may contribute to explaining parental involvement in children’s education. Few studies, however, have examined the role of parental involvement in children’s writing outcomes and, to our knowledge, none has investigated the motivations of Parents/Carers to support their children’s writing development in the first place. In this study, we aimed to address this gap by measuring Parents'/Carers' autonomous and controlled motivations for supporting their children’s writing at home and their engagement in writing activities with their children, and then assessing …

Of Scents And Cytokines: How Olfactory And Food Aversions Relate To Nausea And Immunomodulation In Early Pregnancy, Dayoon Kwon, Daniel M.T. Fessler, Delaney A. Knorr, Kyle S. Wiley, Julie Sartori, David A. Coall, Molly M. Fox

Research outputs 2022 to 2026

Background: During pregnancy, the maternal body undergoes extensive physiological adaptations to support embryonic growth, including whole-body remodeling, that may induce odor and food aversions, as well as nausea and vomiting. The biological mechanisms behind odor and food aversions, as well as nausea and vomiting in early pregnancy, remain largely unexplored. Our study investigated associations between these changes and cytokine profiles during pregnancy. Methodology: A cohort of pregnant Latina women in Southern California (n = 58) completed a structured questionnaire on pregnancy "morning sickness"-related symptoms and aversions. Maternal plasma cytokine levels were measured between 5 and 17 weeks' gestation. Results: About …

Open Educational Resources In Epidemiology: A Case Study Of Student Perceptions, Kiam Padamsey

Research outputs 2022 to 2026

Textbooks are fundamental in epidemiological education, but their rising costs and static nature present challenges in an ever-evolving academic landscape. Open Educational Resources (OER) offer a potential solution by providing free, adaptable, and high-quality alternative learning materials. This study examined student perceptions of an OER textbook compared to a traditional epidemiology textbook across undergraduate and postgraduate epidemiology units at Edith Cowan University, Western Australia. A total of n = 164 students responded to a survey assessing textbook quality, alignment with course objectives, clarity, and perceived impact on learning. Results indicated students perceived no significant differences between the traditional and OER …

On-Device Recommender Systems: A Comprehensive Survey, Hongzhi Yin, Liang Qu, Tong Chen, Wei Yuan, Ruiqi Zheng, Jing Long, Xin Xia, Yuhui Shi, Chengqi Zhang

Research outputs 2022 to 2026

Recommender systems have been widely deployed in various real-world applications to help users identify content of interest from massive amounts of information. Traditional recommender systems work by collecting user-item interaction data in a cloud-based data center and training a centralized model to perform the recommendation service. However, such cloud-based recommender systems (CloudRSs) inevitably suffer from excessive resource consumption, response latency, as well as privacy and security risks concerning both data and models. Recently, driven by the advances in storage, communication, and computation capabilities of edge devices, there has been a shift of focus from CloudRSs to on-device recommender systems (DeviceRSs), …

Psychotropic Medications Versus Non-Pharmacologic Approaches For Managing Behavioural And Psychological Symptoms In Australian Aged Care Residents With Dementia: General Practitioners’ And Physicians’ Perspectives, Hunduma D. Ayeno, Mustafa Atee, Gizat M. Kassie, Vijayaprakash Suppiah, Imaina Widagdo, Tuan A. Nguyen

Research outputs 2022 to 2026

Background: Psychotropic medications are often inappropriately prescribed for behavioural and psychological symptoms of dementia (BPSD), posing significant risks such as falls, stroke and death. Although non-pharmacological interventions (NPIs) are the first-line treatment for BPSD, their use in practice remains limited. Objectives: This study explored general practitioners’ (GPs’) and physicians’ perspectives on using psychotropic medications compared to NPIs for managing BPSD in Australian residential aged care homes (RACHs). Design: Semi-structured online in-depth interviews were conducted with GPs and physicians managing BPSD in Australian RACHs. Methods: The interviews were audio-recorded, transcribed and analysed using inductive thematic analysis, with transcripts coded using NVivo …

Qualitative Evaluation Of A Physical Activity Motivation Intervention At A Residential Substance Use Disorder Treatment Facility, Sascha Thal, Nikos Ntoumanis, Stephen Bright, Eleanor Quested, Dominika Kwasnicka, Min Maung, Bronwyn Myers

Research outputs 2022 to 2026

Background: Research on physical activity (PA) interventions for individuals with substance use disorders (SUDs) has yielded mixed findings regarding impact on substance use, mental health, and physical health. Low motivation, a common barrier in this population, can limit intervention effectiveness. This study evaluated the perceived effectiveness, feasibility, and acceptability of a motivational group intervention designed to enhance PA motivation among residents of a SUD treatment facility in Western Australia. Methods: Semi-structured interviews were conducted with 10 intervention participants and five treatment facility stakeholders (n = 15). Data were analysed using inductive reflexive thematic analysis. Results: This generated five key themes: …

Regional Tourism Destination Brand Identity Formation Via Social Media: A Mixed Methods Study, Stephanie Meek, Violetta Wilk

Research outputs 2022 to 2026

This study examines the influence of social media on regional destination brand identity, addressing post-COVID-19 challenges for regional destinations through the Adaptive Control of Thought-Rational (ACT-R) theory framework. We conducted two studies: a qualitative analysis of 2325 social media user-generated content posts using Leximancer, and a quantitative survey of 1239 potential tourists using structural equation modelling (SEM) with AMOS. The qualitative study identified distinctive brand associations for the regional tourism destination, which informed Study 2. The quantitative study demonstrated that electronic word of mouth (eWOM) on social media has a positive influence on perceptions of regional tourism destination brand identity, …

Relationship Between Nontraditional Lipid Parameters And The Risk Of Type 2 Diabetes In Individuals Recovered From Dyslipidemia: A Cohort Study, Yuxian Wang, Zekai Chen, Zhen He, Hailun Qin, Kuangyi Wu, Huancong Zheng, Peng Fu, Zefeng Cai, Weiqiang Wu, Yulong Lan, Dan Wu, Shouling Wu, Youren Chen

Research outputs 2022 to 2026

Aims/Introduction: Lipid profiles are essential for assessing type 2 diabetes (T2D) risk, but individuals who recover from dyslipidemia are often overlooked, leaving their residual risk unclear. This study aimed to evaluate T2D risk in individuals with varying lipid change patterns and investigate the associations between traditional and novel lipid parameters with T2D risk among those recovered from dyslipidemia. Materials and Methods: In this prospective cohort study of the Kailuan Study, 39,283 non-diabetic participants were followed to evaluate T2D risk across lipid change patterns using the Cox proportional hazards models. A subset of 3,850 individuals recovered from dyslipidemia was analyzed to …

Risk Management, Internal Audit Function, And Corporate Performance, Ahmad Saiful Azlin Puteh Salin, Zubaidah Ismail, Malcolm Smith, Suryani Abdul Raman, Norliana Omar, Siti Marlia Shamsudin

Research outputs 2022 to 2026

The purpose of this study is to determine the relationship between risk management practices and the internal audit function with the performance of companies. It is interesting to examine how competitive advantage can be achieved when the company is able to face and adapt to a complex business environment via robust risk management practices and an internal audit function. This study uses archival analysis on the annual report of the top 500 publicly listed companies in Bursa Malaysia, which represent approximately 65 percent of the total market capitalization. Both independent variables, namely risk management and internal audit function, are measured …

Risky Topics In Health Education: Enacted Content When Students With Migration Backgrounds Meet Swedish Health Education, Mikael Quennerstedt, Annica Caldeborg, Dean Barker, Valeria Varea

Research outputs 2022 to 2026

School health educational content often entails different subject areas and a variety of topics that students are supposed to learn, and when taught in diverse classrooms, potentially positions students as at-risk. Using vignettes in interviews with migrant students in Sweden, the study focuses on views of the content of health education in relation to different ways that health as risk is enacted. Four aspects of risk were identified: (i) risk as content in health education and risky, including topics such as nutrition, stress, smoking, and pollution; (ii) risk as content in health education but not so risky, including topics such …

The Acute Effects Of Caffeine, Creatine, And Carbohydrate Mouth Rinse Combined With Conditioning Activity On Subsequent Sports Performance: A Systematic Review And Bayesian Meta-Analysis, Yanfeng Li, Bopeng Qiu, Hongyan Kuai, Kongyun Huang, Hengxian Liu, Mingyang Zhang, Mingyue Yin, Yilin Zhang, Hengzhi Deng, Yuming Zhong, Hao Kong, Jun Chen, Kai Xu

Research outputs 2022 to 2026

Background: Post-activation performance enhancement (PAPE) refers to the acute improvement in sports performance following a conditioning activity (CA), commonly used in warm-up protocols and complex training. While CA alone has demonstrated performance benefits, the effects of combining CA-induced PAPE with supplements (e.g., caffeine, creatine, or carbohydrate mouth rinse) remain unclear. Objectives: This study was to (i) assess the effects of PAPE combined with supplements on sports performance and fatigue resistance compared to PAPE + placebo, warm-up + supplements, or warm-up alone, and (ii) synthesize direct and indirect evidence on performance outcomes using network meta-analysis. Methods: Searches were conducted across three …

The Affective Milieu Of School Market Competition: Using Affect And Governmentality To Study Market Competition, Brad Gobby, Amanda Keddie, Jill Blackmore, Katrina Macdonald

Research outputs 2022 to 2026

This paper integrates insights from affect theory into Foucault’s governmentality framework to analyse school markets. Using a Deleuzian approach to affect, we theorise school markets as an affective milieu that composes the field of competition. Drawing on interviews with staff at two rival high schools, we highlight how an affective milieu that included threat, anxiety, insecurity, resentment and confidence shaped market dynamics. Our analysis shows that affective milieus reflect and reinforce power asymmetries in local school markets and are a condition for generating competitive practices to enhance schools’ capacities to affect and be affected. Our central point is to move …

The Key Role Of Feedback In Institutional Readiness For Programmatic Assessment, Michelle Pedlow, David Boud

Research outputs 2022 to 2026

Programmatic assessment for learning represents a shift from fragmented, summative assessment practices to integrated, developmental systems where feedback is central to learning. This paper argues that feedback is foundational to programmatic assessment (PAx) implementation. Using feedback as an analytical lens, it examines institutional readiness for the deep structural and cultural shifts that PAx requires, drawing on a qualitative case study of course coordinators across three disciplines at an Australian university. Five interrelated barriers were identified: fragmented feedback, summative assessment reliance, workload constraints, absence of coordinated feedback pathways, and unconstrained educator autonomy. These reflect structural and cultural misalignments with PAx principles. …

The Strengthening Mechanisms And Incipient Plasticity Of Additively Manufactured Biomedical Refractory High Entropy Alloys, Changxi Liu, Liqiang Wang, Miao Luo, Kuaishe Wang, Marco De Battista, Ling Zhang, Weijie Lu, Lai Chang Zhang, Di Zhang

Research outputs 2022 to 2026

Owing to the cellular structure that limits dislocation motion upon stress loading, additively manufactured (AM) refractory high-entropy alloys (HEAs) exhibit an excellent strength-plasticity synergy. This work integrates micro/nano-mechanical experiments with statistical physics modeling to examine dislocation nucleation and slip in AM-fabricated TiNbTaZrMo HEA. Computational results indicated that the activation volume for initial dislocation nucleation is about one atomic volume, facilitating dislocation initiation. Nanoindentation and in-situ micro-pillar compression reveal no significant pop-in events, indicating that the cellular structure impedes dislocation slip and thus prevents plasticity reduction from dislocation slipping near grain boundaries. This work provides a thorough investigation into the interplay …

Rethinking Immune Check Point Inhibitors Use In Liver Transplantation: Implications And Resistance, Vivian Ortiz, Emilien Loeuillard

2020-Current year OA Pubs

Immune checkpoint inhibitors (ICIs) have revolutionized cancer therapy, including the two most common liver tumors, hepatocellular carcinoma and cholangiocarcinoma, but their use in the peri-transplantation period is controversial. ICI therapy aims to heighten cytotoxic T lymphocytes response against tumors. However, tumor recurrence is common owing to tumor immune response escape involving ablation of CTL response by interfering with antigen presentation, triggering CLT apoptosis and inducing epigenetic changes that promote ICI therapy resistance. ICI can also affect tissue resident memory T cell population, impact tolerance in the post-transplant period, and induce acute inflammation risking graft survival post-transplant. Their interaction with immunosuppression …

Truth Telling And The “Lead Splinter”: Aboriginal Elders’ Perspectives On Community Service Provision And Intergenerational Trauma, Janelle Caddy, Eyal Gringart, Darren Garvey

Research outputs 2022 to 2026

This article is based on PhD research aimed at improving community services for remote Aboriginal people with intergenerational trauma. It focuses on the role that Yamatji Aboriginal Elders played in cocreating a framework to enhance service provision for Aboriginal clients and the importance of local truth telling in this endeavour. Elders specified that local truth telling was essential in building shared understandings of healing from intergenerational trauma between Aboriginal people and community service providers. The characterisation of intergenerational trauma as a “lead splinter”, continually poisoning the wellbeing of Aboriginal people provided an illustration of trauma and the complexities of facilitating …

Tying The Goreum: Using Stanislavsky’S Concept Of Emotional Memory To Capture A Childhood, Susie Conte

Research outputs 2022 to 2026

Goreum/Ties was a cross-cultural, multidisciplinary theatre project that explored memory, identity, and belonging. Developed during a residency at Incheon Art Platform in collaboration with Fremantle Arts Centre, the work marked my first return to Korea in 35 years. This journey allowed me to reconnect with my ten-year-old self and reassemble the fragments of memory into performance. Blending theatre, video, sound, and fabric as transformative media, the project engaged audiences in a tapestry of cultural perspectives that shape remembrance. I drew on Stanislavski’s concept of emotional memory to filter my childhood in South Korea into poetic reflection. My experiences as a …

3d Engineered Scaffolds Of Conjugated Polymers/Metal Organic Frameworks For Biomedical Applications, Amin Hosseini Sharifabad, Roham Ghanbari, Mohammad Reza Saeb, Ehsan Nazarzadeh Zare, Filippo Rossi, Mehdi Salami-Kalajahi, Pooyan Makvandi

Research outputs 2022 to 2026

The extracellular matrix can be replicated by 3D scaffolds, providing a favorable environment for cell growth, proliferation, and differentiation. Despite their biocompatibility, biodegradability, and bioactivity, the poor mechanical strength of 3D scaffolds limits their use for heavy loads. This creates a bottleneck in the supply of scaffolds with enhanced mechanical strength and all the previously mentioned characteristics. Conjugated polymers have emerged as a promising option for 3D scaffold construction due to their electrical conductivity, adjustable surface qualities, and ability to transfer bioactive molecules. Moreover, metal-organic frameworks (MOFs) are a rapidly emerging class of nanomaterials due to their uniform porosity, excellent …

Learning By Teaching With Deliberate Errors Promotes Argumentative Reasoning, Sarah Shi Hui Wong

Research Collection School of Social Sciences

Reasoning and arguing well lies at the core of thinking and constructing knowledge about complex, controversial issues. Leveraging the techniques of learning by teaching and deliberate erring, the present study developed and tested a novel intervention—learning by misteaching—to boost argumentative reasoning. University students (N = 208) were trained on argumentation strategies and studied a dual-position argumentative text on a controversial topic using one of three learning methods: notetaking, correct teaching, or misteaching. The notetaking group prepared to be tested and wrote study notes while generating good arguments about the topic, whereas both teaching groups prepared to teach and wrote a …

Reliability Of Wrist Arthroscopy In The Diagnosis And Treatment Of Triangular Fibrocartilage Complex Tears, Elizabeth A Graesser, Lindley B Wall, Sanjeev Kakar, Jeffrey Yao, Marc J Richard, R Glenn Gaston, Charles A Goldfarb

2020-Current year OA Pubs

PURPOSE: Wrist arthroscopy is considered the gold standard for diagnosis of intra-articular wrist conditions including triangular fibrocartilage complex (TFCC) tears; however, the ability to reliably diagnose TFCC pathology during wrist arthroscopy is unclear. The purpose of this study was to assess the reliability of the diagnosis of TFCC tears on wrist arthroscopy videos.

METHODS: Five hand surgeons reviewed 43 cases on a secure web-based platform at two time points separated by 4-6 weeks. Each case included a deidentified clinical vignette and wrist radiographs with ulnar variance measurements and an arthroscopy video of ulnar wrist pathology, averaging 42 seconds. Surgeons were …

Blurred Vision: Understanding Barriers To Initiating Collaborative Market Driving, Kim Feddema, Daniel Schepis, Liudmila Tarabashkina, Sharon Purchase

Research outputs 2022 to 2026

Purpose: This paper aims to examine why many producers of origin-bound products struggle to collectively drive increases in market value, despite shared interests. The authors apply a collaborative market driving (CMD) lens to the early stages of collective efforts, to identify the key motivators, visioning processes and explore why CMD can fail to initiate. Design/methodology/approach: The authors present a qualitative case study of the Western Australian monofloral honey industry. Data includes 64 producers’ and distributors’ online content and 30 interviews with stakeholders. Leximancer was used to map marketing communications, and participant narratives were thematically analysed using terroir and authenticity frameworks. …

Enhancing Cardiovascular Risk Prediction In Hypertensive Adults: A 3pm-Based Evaluation Of Insulin Resistance And Arterial Stiffness, Yulong Lan, Zhaogui Wu, Dan Wu, Lingyu Xu, Hongfa Wei, Chutao Wu, Youren Chen, Xiaolan Li, Shouling Wu

Research outputs 2022 to 2026

Objective: Hypertension management remains challenging due to coexisting insulin resistance (IR) and arterial stiffness—two silent yet synergistic drivers of atherosclerotic cardiovascular disease (ASCVD). This study aimed to evaluate their joint impact on ASCVD risk and assess their utility in predictive, preventive, and personalized strategies. Methods: In this prospective cohort study of 30,094 adults with hypertension, IR was assessed using the triglyceride-glucose (TyG) index (calculated as ln [TG (mg/dL) × FBG (mg/dL)/2]) and arterial stiffness via brachial-ankle pulse wave velocity (baPWV). Time-to-event analyses examined their individual and combined associations with ASCVD incidence. Results: Over a median 5.6-year follow-up, 1655 ASCVD cases …

Intake Of Total, Classes, And Subclasses Of (Poly)Phenols And Risk Of Lymphoid Neoplasms: A Prospective Analysis In The Epic Cohort, Enrique Almanza-Aguilera, David Guananga-Álvarez, Yolanda Benavente, Alexandra Nieters, Caroline Besson, Fatemeh Saberi Hosnijeh, Cecilie Kyrø, Nicola P. Bondonno, Christina C. Dahm, Elisabete Weiderpass, Therese Truong, Mariem Louati-Hajji, Xuan Ren, Verena Katzke, Matthias B. Schulze, Fabrizio Pasanisi, Claudia Vener, Giovanna Masala, Maria Teresa Giraudo, Rosario Tumino, Amaia Aizpurua, Maria Jose Sánchez, José María Huerta, Marcela Guevara, Cristina Lasheras, Paolo Vineis

Research outputs 2022 to 2026

Background: Existing epidemiological evidence regarding the potential role of (poly)phenol intake in lymphoma development is limited. Methods: We investigated the associations between the intake of total and individual classes and subclasses of (poly)phenols and the risk of lymphoma, including main frequent subtypes in the EPIC cohort using multivariable-adjusted Cox proportional hazards models. Results: During a mean 14-year follow-up (time frame: from 1990–1994 to 2008–2013), 2394 incident lymphoma cases were diagnosed from a total of 367,463 individuals. No significant associations were observed between total intakes of (poly)phenols, flavonoids, and phenolic acids and overall lymphoma risk. Total (poly)phenols, phenolic acid and hydroxycinnamic …

Interpersonal Consequences Of Employee Innovation Behavior, Shenghui Wang, Irene E. De Pater, Ming Yi, Edward Wray-Bliss

Research outputs 2022 to 2026

Existing research highlights how leadership fosters employee innovation. Less is known, however, about how supervisors react to innovative subordinates. Drawing on social comparison theory and interpersonal interaction theory, we examine the role of employee innovative behavior in eliciting supervisor envy and shaping subsequent behavioral responses. Specifically, we propose that highly innovative employees elicit envy from their supervisors and, in turn, experience more abusive supervision when both they and their supervisors are highly extraverted. In contrast, when highly innovative employees are extraverted, but their envious supervisors are not, we propose that they are more likely to experience supportive supervision. We tested …

The Effect Of Robot Anthropomorphism On Employee Recovery Of Robot Service Failures: The Mediation Of Employee Empathy, Jiangchi Zhang, Chaowu Xie, Songshan Huang

Research outputs 2022 to 2026

Purpose: This study aims to investigate employee responses to robot service failures. It examines how employees recover from such failures at varying levels of robot anthropomorphism, considering the mediating role of employee empathy and the moderating role of service failure type. Design/methodology/approach: Three scenario-based experiments were designed and implemented. The statistical analysis techniques adopted were independent samples t-test, multivariate analysis of variance and regression. Findings: Findings reveal: a curvilinear relationship exists between employee proactive/reactive recovery and robot anthropomorphism; employee empathy mediates this relationship; and physical affordance failures prompt low proactive and high reactive recovery for low-anthropomorphism robots, while cognitive affordance …

Costs Of Non-Metastatic Prostate Cancer Treatment Among Privately Insured Men In The United States, Ashley J. Housten, Su-Hsin Chang, Hannah E. Rice, Allison J. L'Hotta, Eric H. Kim, Bettina F. Drake, Joanna L. Buss, Mary C. Politi

2020-Current year OA Pubs

BACKGROUND: Our objective was to quantify the cumulative total and out-of-pocket (OOP) costs for 3 non-metastatic prostate cancer treatment modalities: radiation, surgery, and conservative management at intervals of 1-, 3-, and 5-years post-diagnosis. We predicted these cumulative costs for a typical patient to improve cost transparency, facilitate conversations about potential costs, and to help advance non-metastatic prostate cancer cost evaluation.

METHODS: We used Merative™ MarketScan® Commercial Database data from 2007-2020. The cumulative total costs evaluated from the healthcare sector perspective were patient, clinician, and system/facility costs. We used descriptive statistics to summarize the sociodemographic characteristics of the cohort and a …

A Metaheuristic Approach For The Multi-Objective Sustainable Vehicle Routing Problem, Reza Moghdani, Khodakaram Salimifard, Emrah Demir, Sasan Barak, Adel Aazami, Seyed Ashkan Hosseini Shekarabi

Research outputs 2022 to 2026

This study introduces the Multi-Objective Sustainable Vehicle Routing Problem (MOSVRP) with time windows, designed for congested urban networks. The model simultaneously addresses economic, environmental, and social sustainability by minimizing costs and emissions while maximizing customer satisfaction through enhanced service at pickup nodes. To manage the complexity of large-scale urban routing, we propose a novel Voronoi diagram-based network shrinking procedure that significantly reduces computational effort. More specifically, the model incorporates time-dependent traffic patterns to capture realistic urban conditions. For the solution, we propose a tailored metaheuristic, the enhanced Multi-Objective Volleyball Premier League (MOVPL) algorithm, which incorporates reference point guidance, disruption operators, …