Digital Commons Network^™

Managing Patient Complaints In Primary Health Care Practices, Launia Orelus

Walden Dissertations and Doctoral Studies

Within the primary health care setting, addressing patient concerns and complaints effectively is vital to improving patient satisfaction and quality of care. This integrative review provided information on management processes within primary health care settings, demonstrating best practices within the industry for addressing patient complaints. The review included the Donabedian model to provide perspectives on how primary health care leaders handle patient complaints to enhance the quality of care. The review examined the characteristics and effective resolutions of patient complaints and explored how such complaints can be used to enhance the quality of primary health care practices. The integrative review …

Managing Patient Complaints In Primary Health Care Practices, Launia Orelus

Walden Dissertations and Doctoral Studies

Within the primary health care setting, addressing patient concerns and complaints effectively is vital to improving patient satisfaction and quality of care. This integrative review provided information on management processes within primary health care settings, demonstrating best practices within the industry for addressing patient complaints. The review included the Donabedian model to provide perspectives on how primary health care leaders handle patient complaints to enhance the quality of care. The review examined the characteristics and effective resolutions of patient complaints and explored how such complaints can be used to enhance the quality of primary health care practices. The integrative review …

The Role Of Transformational Leadership And Job Satisfaction In Change Readiness In Petrochemical Industry Of Saudi Arabia, Maram Alshahrani, Harris Siddiqi Tahir, Bassem Emile Maamari, Beverley Mcnally

Arab Economic and Business Journal

Neglecting an organization’s readiness for change may have far-reaching influence on the success of a change process. This study investigates two factors that impact organizational change success, leadership and job satisfaction. The aim of study is to examine the relationship between transformational leadership, job satisfaction, and change readiness in the Saudi petrochemical industry context. The results reveal that change readiness increases job satisfaction of employees when leaders apply the principles of transformational leadership. The findings have implications for HR practitioners in designing leadership development programs to ensure job satisfaction, better and desired outcomes from an organizational change program.

Employee Engagement In The Rio Grande Valley Border Regions Of Texas, Thomas Ruseell Ferry

Walden Dissertations and Doctoral Studies

This qualitative phenomenological study focused on the lived experiences of employees living and working in the Rio Grande Valley Texas border regions. The overall research problem was the general lack of employee engagement that has been highlighted in several studies. This research problem was further investigated to understand the lived experiences of employees in the healthcare industry and residing in border regions of Texas and how those experiences intersected with employee engagement. The purpose of this study was to explore and apply those lived experiences so that managers can use the information to better engage employees. The conceptual foundation consisted …

Employee Engagement In The Rio Grande Valley Border Regions Of Texas, Thomas Ruseell Ferry

Walden Dissertations and Doctoral Studies

This qualitative phenomenological study focused on the lived experiences of employees living and working in the Rio Grande Valley Texas border regions. The overall research problem was the general lack of employee engagement that has been highlighted in several studies. This research problem was further investigated to understand the lived experiences of employees in the healthcare industry and residing in border regions of Texas and how those experiences intersected with employee engagement. The purpose of this study was to explore and apply those lived experiences so that managers can use the information to better engage employees. The conceptual foundation consisted …

Nursing Staff Shortages In Veterans Health Administration Hospitals, Bobbie Jo Campbell

Walden Dissertations and Doctoral Studies

Appropriate nurse staffing levels are necessary to maintain the safety of the nurses, the patients, and the organization. The Veterans Health Administration continues to have severe occupational shortages year after year and needs to identify better recruitment and retention strategies to improve the deficits. This integrative review aims to provide strategies to address nursing staff shortages in the Veterans Health Administration hospitals. For this integrative review, empirical and non-empirical sources were utilized to identify best practices for improved recruitment and retention strategies and to better understand this healthcare issue. Maslow’s hierarchy of needs was the framework for this review. The …

Nursing Staff Shortages In Veterans Health Administration Hospitals, Bobbie Jo Campbell

Walden Dissertations and Doctoral Studies

Appropriate nurse staffing levels are necessary to maintain the safety of the nurses, the patients, and the organization. The Veterans Health Administration continues to have severe occupational shortages year after year and needs to identify better recruitment and retention strategies to improve the deficits. This integrative review aims to provide strategies to address nursing staff shortages in the Veterans Health Administration hospitals. For this integrative review, empirical and non-empirical sources were utilized to identify best practices for improved recruitment and retention strategies and to better understand this healthcare issue. Maslow’s hierarchy of needs was the framework for this review. The …

Law Enforcement Agencies’ Policy Impact On Police Officers’ Mental Health And Wellness: A Content Analysis, Na'shayla M. Nelson

Walden Dissertations and Doctoral Studies

Law enforcement officers are available to answer the calls of citizens in the communities they serve. They are required to deal with some of the most horrific and stressful situations imaginable. The purpose of this qualitative content analysis was to investigate law enforcement agencies’ policies related to adequate provision of early mental health intervention services for law enforcement officers after critical incidents and those policies’ impact on officer mental health. The focus of this study was on law enforcement agencies’ policies from 34 departments from across the United States. The agencies vary in geographic location and size. The results demonstrate …

Law Enforcement Agencies’ Policy Impact On Police Officers’ Mental Health And Wellness: A Content Analysis, Na'shayla M. Nelson

Walden Dissertations and Doctoral Studies

Law enforcement officers are available to answer the calls of citizens in the communities they serve. They are required to deal with some of the most horrific and stressful situations imaginable. The purpose of this qualitative content analysis was to investigate law enforcement agencies’ policies related to adequate provision of early mental health intervention services for law enforcement officers after critical incidents and those policies’ impact on officer mental health. The focus of this study was on law enforcement agencies’ policies from 34 departments from across the United States. The agencies vary in geographic location and size. The results demonstrate …

Black Superintendents’ Perceptions On The Effectiveness Of Diversity And Equity Professional Development In New Jersey Schools, Tanisha Hinton

Seton Hall University Dissertations and Theses (ETDs)

Providing an accessible and equitable education for all students has been an ongoing process mandated by the Managing for Equality and Equity initiative to close the achievement and opportunity gaps among students. This qualitative study examined Black superintendents' perspectives about the effectiveness and impact of diversity, equity, and inclusive initiatives in majority White staffed school districts in New Jersey. Furthermore, the study explored the perceptions of Black superintendents across different regions of New Jersey to understand if there were significant differences in how DEI initiative was perceived. Semi-structured interviews were conducted with 8 Black superintendents and the data was analyzed …

Neonatal Intensive Care Nurses' Perceptions Of Nurse Leader Behaviors And Their Impact On The Workplace Environment, Meggan R. Mcculley

Dissertations

Nursing leadership is a crucial component in today's healthcare organizations as nurses make up the largest profession in healthcare overall. Nurse leaders have the ability to affect the environment of the nurses' workplace in both positive and negative ways, thus impacting their Quality of Nurse Work Life (QNWL). QNWL is an indicator of nurse satisfaction within their workplace, and the ability of the nurse to make meaningful contributions to their home units and the organization. The purpose of this qualitative, interpretative phenomenological analysis (IPA) study was to describe what it meant to experience nursing leadership from the perspective of Level …

Strategies For Remaining Competitive Without Compromising Quality In The Aerospace Industry, Cornelius Jude Amadeus

Walden Dissertations and Doctoral Studies

The lack of strategic initiatives to elevate quality manufacturing and customer-centric business models has precipitated the monetary collapse of many aerospace organizations. Concerns arise when the focus on revenue supersedes the goal of quality workmanship. Grounded in total quality management (TQM), the purpose of this qualitative multiple case study was to explore strategies that seven aerospace leaders used to increase and maintain profitability through TQM to gain a competitive advantage. Data were collected using semistructured face-to-face interviews and a review of organizational documents. Five themes were identified through thematic analysis: (a) applying operational excellence, (b) optimizing capacity planning and resource …

Building Competence: Trainee Counselors’ Supervision Journey With Self-Injury And Suicidality, Rachel Jacoby, Karen M. Roller, Latoya Smith, Shreya Vaishnav, Tasmeer Ali

Journal of Counselor Preparation and Supervision

This grounded theory study examines the supervision needs of counselors-in-training (CITs) addressing clients with non-suicidal self-injury and suicidal ideations. The qualitative research question focused on counselor-in-training perception of their counseling program and practicum supervision preparation. Four key themes emerge: Supervision Facilitation, Secure Base Provision, Clinical Identity Development, and Sufficient Preparation. CITs express readiness concerns and a need for enhanced support in supervision for NSSI and SI. CITs also clarify logistical and emotional support that addresses their needs to serve NSSI and SI clients effectively.

Strategies For Small U.S. Software Companies To Reduce Merger And Acquisition (M&A) Employee Turnover, Michael William Landreth

Walden Dissertations and Doctoral Studies

Voluntary turnover during the merger and acquisition (M&A) process can affect the success of the M&A, resulting in company failure and the inability of employees to experience associated financial and career growth opportunities, a problem for employees, managers, and executives. Grounded in Eisenberger et al.’s organizational support theory, the purpose of this generic qualitative pragmatic inquiry study was to explore strategies executive leaders of small U.S. software companies use that promote employee engagement throughout the M&A process and reduce voluntary turnover. Six executive leaders of small U.S. software companies who successfully employed strategies to reduce or eliminate voluntary turnover during …

"Me? Be A Coach?" A Grounded Theory Investigation Of Coach Identity Among Managers Who Coach, Sara Mary Cannon

Industrial-Organizational Psychology Dissertations

In the 21st century, organizational expectations of managers have shifted away from traditional command-and-control toward a model of facilitating employee development (Ibarra & Scoular, 2019). Modern managers are expected to be good coaches, even though the coaching discipline is growing faster than it can be regulated (Garvin, 2013; Sherman & Freas, 2004). This research investigated the lived experiences of managers who coach and their emergent concept of identity through the lens of manager as instrument. I utilized a constructivist grounded theory approach to generate insights about coach identity experiences of managers who coach. This perspective and methodology provided an opportunity …

Strategies For Small U.S. Software Companies To Reduce Merger And Acquisition (M&A) Employee Turnover, Michael William Landreth

Walden Dissertations and Doctoral Studies

Voluntary turnover during the merger and acquisition (M&A) process can affect the success of the M&A, resulting in company failure and the inability of employees to experience associated financial and career growth opportunities, a problem for employees, managers, and executives. Grounded in Eisenberger et al.’s organizational support theory, the purpose of this generic qualitative pragmatic inquiry study was to explore strategies executive leaders of small U.S. software companies use that promote employee engagement throughout the M&A process and reduce voluntary turnover. Six executive leaders of small U.S. software companies who successfully employed strategies to reduce or eliminate voluntary turnover during …

A Framework For Understanding Internal Athlete Activism In College Sport, Jessica K. Brougham, Christopher M. Mcleod

Journal of Issues in Intercollegiate Athletics

Most research on athlete activism has focused on external athlete activism, where high-profile athletes use broadcast media or social media platforms to engage in activism. This paper draws from organizational behavior literature and Cooper et al.’s (2019) operational definition of activism to conceptualize internal athlete activism. Athletes perform internal athlete activism through formal or informal organizational channels with the explicit goal of challenging organizational power structures to advance social justice aims. Internal athlete activism is characterized by 1) internal, upward voice, 2) prosocial intent, 3) a clear opponent, 4) challenging power structures, 5) specific goals or measurable objectives, 6) connection …

The Bonneville Power Administration In A Transformative Decade: A Study Of Collibration In Public Administration, Christopher M. Frost

Dissertations and Theses

In 1987, the Bonneville Power Administration (BPA) celebrated its 50th year as a federal agency. It was created in 1937 to market power produced by federal dam operations on the Columbia River and provide electric transmission service in the Pacific Northwest region. A decade later, while its organizational mission had largely remained the same, BPA had undergone a major transformation both in its governance role with regional partners and as an institution of the Pacific Northwest. This study seeks to understand how this change occurred.

My research identifies three factors that enabled BPA to successfully respond to external challenges to …

An Exploratory Study Of An Executive Team Leading Diversity, Equity, Inclusion, And Belonging (Deib), Tara Lashawn Cooper

Dissertations and Theses

With the increasing demographic diversity and critical focus on social justice in the United States, leaders are under significant pressure to integrate diversity, equity, inclusion and belonging (DEIB) strategies into their core operations and organizational culture. Challenged to think more critically about how to better prepare and support leaders in DEIB efforts, minimal research exists to provide insights on how executives should prepare, what they might expect, or the proven practices in DEIB. Driven by this lack of literature, this qualitative study explored how an executive team experienced and navigated the complexities of integrating and advancing DEIB in their organization. …

A Study And Critique Of Sexual Violence Against Disabled Individuals In Sub-Saharan Africa: Implications For Policy And Practice Of Trauma-Informed Care, Kaeley Sells

Lux et Fides: A Journal for Undergraduate Christian Scholars

This paper examines and critiques current sexual violence against disabled individuals in Sub-Saharan Africa by evaluating the social and cultural stigma present that perpetuates cycles of vulnerabilities. Currently, women and girls with disabilities are disproportionally at risk for sexual violence as economic, cultural, and political structures in many Sub-Saharan African countries fail to recognize and adequately protect those with disabilities. Incorporating evidence from journals, books, reviews, and studies, this paper demonstrates the need for non-government and government actors to recognize the need to provide protection and trauma-informed care for disabled individuals.

Effective Leadership For Supply Chain Management In The Big Data Era, Tianshu Wu

Walden Dissertations and Doctoral Studies

The diffusion of big data technology undergirds a fast and far-reaching digitalization process that has posed challenges for many supply chain organizations. Big data refers to large volumes of data from various sources in real time. Although the literature indicates the benefits and challenges of deploying big data within supply chain operations, there is a lack of research on the problem of lag-behind and the impact of digital disruption. The purpose of this study was to examine the impact of big data and leadership strategy on supply chain management. The research questions focused on the current perceptions of big data …

Effective Leadership For Supply Chain Management In The Big Data Era, Tianshu Wu

Walden Dissertations and Doctoral Studies

The diffusion of big data technology undergirds a fast and far-reaching digitalization process that has posed challenges for many supply chain organizations. Big data refers to large volumes of data from various sources in real time. Although the literature indicates the benefits and challenges of deploying big data within supply chain operations, there is a lack of research on the problem of lag-behind and the impact of digital disruption. The purpose of this study was to examine the impact of big data and leadership strategy on supply chain management. The research questions focused on the current perceptions of big data …

Closing The Gap: A Literature Review Of Gender Disparities In Higher Education, Morgan Purdy

Pepperdine Journal of Communication Research

No abstract provided.

Agile Project Management In Virtual Software Development Teams: Challenges, Benefits, And Implementation, Siyuan Cai

Harrisburg University Dissertations and Theses

In this research paper, the subject at hand is Agile Project Management and how it is being implemented in virtual teams that develop software. Central to the discussion are the difficulties one faces and the benefits one gains when Agile Project Management is implemented in a virtual team. The study is driven by the growing prevalence of remote work in the IT industry and the need for robust project management frameworks that can adapt to virtual environments. By conducting an extensive review of the literature and several case studies, this study determines key barriers, such as communication, difference in time …

The Characteristics Of Digital Transformation Leadership: Theorizing The Practitioner Voice, Pat Mccarthy, David Sammon, Ibrahim Alhassan

Department of Computer Science Publications

Digital Transformation (DT) is more than simply integrating a new digital technology into the organization. Despite a growing volume of research, however, there is little coverage of the characteristics of DT leadership. Using a grounded approach, where 16 practitioner voices are central to the theorizing output, we present 10 DT leadership characteristics. Each characteristic links what action a DT leader needs to take and how a DT leader enables that action. We also asked 30 DT leaders to evaluate the importance of each of the 10 DT leadership characteristics. Our approach strengthens the relevance for practitioners striving for the best …

Major Reform With Minor Risk: Implementation Of Change Initiatives As A Learning Challenge, Sara J. Berman, Chance Meyer

The University of New Hampshire Law Review

The call for change in legal education has been loud and clear for more than a century. Despite some resistance among powerholders who benefit from status quo, faculty and administrators across the country work earnestly to solve problems, improve learning, and promote equity. Yet time and again, initiatives are logjammed, shot down as unworkable, misimplemented, or abandoned prematurely when they do not meet unrealistically high expectations for immediate, dramatic results. This article builds on the premises that (1) change is needed, (2) a wide range of sound change ideas for reform and progress are available, and (3) effective implementation of …

Articulator Q2 2024

Metro Denver Dental Society Articulator Magazine

The MDDS Articulator magazine has been serving as the voice for Denver's dental community for over 100 years.

Distributed to approximately 2,000 dental professionals quarterly, the Articulator features local news, industry trends, practice management guidance, data-driven research and more. The award-winning publication is available to member dentists in both print and digital forms.

This issue features a deep dive in Denver's rich dental history, explores why dentists love the Mile City High, what's next for MDDS, updates from local nonprofits, the dangers of perfectionism, the importance of leaving yourself open to new opportunities and more.

Navigating The Ethical Terrain Of Ai In Higher Education: Strategies For Mitigating Bias And Promoting Fairness, Emily Barnes, James Hutson

Faculty Scholarship

Artificial intelligence (AI) and machine learning (ML) are transforming higher education by enhancing personalized learning and academic support, yet they pose significant ethical challenges, particularly in terms of inherent biases. This review critically examines the integration of AI in higher education, underscoring the dual aspects of its potential to innovate educational paradigms and the essential need to address ethical implications to avoid perpetuating existing inequalities. The researchers employed a methodological approach that analyzed case studies and literature as primary data collection methods, focusing on strategies to mitigate biases through technical solutions, diverse datasets, and strict adherence to ethical guidelines. Their …

The Use Of Trait Mindfulness As A Tool To Influence Employees’ Responses Towards Change, Zeinab Younis, Dina Assem Abdel Moneim

Business Administration

This research investigates the relationship between mindfulness and employees’ responses to change in the dynamic Organisational Behavior study context. Findings revealed that mindfulness is a personality trait that facilitates shifting leadership styles with high flexibility based on situational factors. Leaders need to use mindfulness as a mediating factor to have the emotional and cognitive ability to reach high awareness of their own and other peoples’ feelings and induce change based on different motivation plans. In this direction, the leader changes position tracks to fulfil an agile mission to lead the organization with a dynamic and flexible structure. The effect of …

Development Of A Sms Rollout Plan And Evaluation, Gabriel Dadi, Hala Nassereddine, Farshid Taherpour, Salena Pham

Kentucky Transportation Center Research Report

Many state transportation agencies have introduced safety management systems (SMSs) to improve employee safety and health programs. These systems let employees quickly access safety and health policies, procedures, training, responsibilities, resources, and incident reporting tools, often electronically. Instituting a SMS is a critical step in adopting a proactive, data-driven approach to organizational safety. The Kentucky Transportation Cabinet Secretary’s Office of Safety (SOS) worked with Kentucky Transportation Center (KTC) to acquire, adapt, and rollout the Boosting Occupational Outcomes in Transportation Safety (BOOTS) system, a new SMS. Researchers assisted KYTC by conducting pre-rollout focus groups, helping to bring the system online, providing …