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2021

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A Study Of Residents’ Perception Of Sustainable Coastal Tourism On Calangute Beach, Goa, Geetanjali C. Achrekar Dr. Nov 2021

A Study Of Residents’ Perception Of Sustainable Coastal Tourism On Calangute Beach, Goa, Geetanjali C. Achrekar Dr.

Journal of Tourism Insights

. The present study aims to know the resident’s perception regarding the economics and socio-cultural impacts of coastal tourism on the world class tourist destination of Calangute beach, Goa. The purpose of selecting this topic is so far there has been no study focusing on the planning and management of coastal tourism in Goa from the holistic perception of residents, since they are the most vulnerable section facing the negative impacts of rampant expansion of tourism in Goa. The present study identifies the factors influencing coastal tourism sustainability from the local perspective.

Design/Methodology/Approach:

The present study applies research tools like …


A Study On The Preference Of Hotel Booking Attributes, Post Covid-19 Pandemic, Kamakshya Parsad Nayak, Dr. Hardaman Singh Bhinder, Navneet Kaur Nov 2021

A Study On The Preference Of Hotel Booking Attributes, Post Covid-19 Pandemic, Kamakshya Parsad Nayak, Dr. Hardaman Singh Bhinder, Navneet Kaur

Journal of Tourism Insights

COVID-19 has hit the world at the worst which leads to the loss of both life and economy. The pandemic has also maneuvered the business processes in a different direction. It has also forced the entrepreneurs to think upon their modus operandi for sustaining in the new normal, post-pandemic. The Hospitality & Tourism industry has been hit the most out of the others. Though the recovery from the loss due to pandemic is not that certain as of now, there is a strong belief that the hotel business in the pre and post-pandemic time will be way different as the …


The Military And The Akp: A New Confrontation Line In Turkey's Bid For Democratic Consolidation, Samy Asfour Nov 2021

The Military And The Akp: A New Confrontation Line In Turkey's Bid For Democratic Consolidation, Samy Asfour

Archived Theses and Dissertations

The power struggle between the Justice Development Party (AKP) and the military in Turkey has been crucial in Turkey's bid for democratic consolidation. In the past, the military as a guardian of the Kemalist establishment has intervened four times in Turkey's domestic politics ousting elected civilian governments with the justification of safeguarding the secular and unitary nature of the Turkish Republic. After each intervention, the military reshaped the political system and expanded its legal-constitutional prerogatives at the expense of the civilian authorities' in decision-making autonomy- halting the establishment of a fully-fledged democracy based on complete civilian control over the military. …


If The World Was Ending: Companion Animals And Their Guardians In Covid-19 Times, Yahaira Segarra-González, Liza M. Meléndez-Samó Nov 2021

If The World Was Ending: Companion Animals And Their Guardians In Covid-19 Times, Yahaira Segarra-González, Liza M. Meléndez-Samó

People and Animals: The International Journal of Research and Practice

This research aimed to quantitatively explore various elements related to people living with companion animals during the COVID-19 emergency lockdown in Puerto Rico. Among the variables studied are guardians’ gender, age, animal species, time spent per day with the companion animal, perceived benefits, and attachment level between the person and their companion animal. Matters related to emergency preparedness plans regarding companion animals, changes in the human- animal interactions, and perceived companion animals’ changes during the lockdown were analyzed. Researchers used an online questionnaire for data collection. The sample consisted of participants over 21 years old (n = 3,663) living on …


The Jester's Frame: The Role Of Political Satire In Shaping Egyptians' Perceptions Of Current Issues (Case Of Bassem Youssef's "Albernameg"), Salma T. Ismail Nov 2021

The Jester's Frame: The Role Of Political Satire In Shaping Egyptians' Perceptions Of Current Issues (Case Of Bassem Youssef's "Albernameg"), Salma T. Ismail

Archived Theses and Dissertations

No abstract provided.


The Outlook Digital Indoor Advertising In Mini-Market Using Techno Economy Analysis: Implementation In Indonesia, Tommy Hendrix, Firman Tri Ajie, Mahardhika Berliandaldo Nov 2021

The Outlook Digital Indoor Advertising In Mini-Market Using Techno Economy Analysis: Implementation In Indonesia, Tommy Hendrix, Firman Tri Ajie, Mahardhika Berliandaldo

ASEAN Marketing Journal

Manuscript type: Research Article Research Aims: This paper wants to confirm the process feasibility study and advantage application when technology in social media enters goods' commercialisation. Design/methodology/approach: The methodology used in this research qualitative research methodologies, with an approach to data analysis using techno-economic and collective data on digital indoor advertising. Research Findings: The results of techno-economic analysis and feasibility analysis explaining digital indoor advertising business in Indonesia mini market is declared worthy of running, with description NPV on cash flows Rp. 3,664,679,991 and NPV sensitivity analysis of Rp. 3,554,930,887, IRR of 14.09%, and 13.96% (sensitivity analysis). Theoretical Contribution/Originality: This …


Mindful Consumption Behavior On Second-Hand Fashion Products: Intervariable Influence Analysis Of Stimulus-Organism-Response (S-O-R) Model, Diyang Risma Gabriella, Ramses Wardhana Hardjanto, Muhammad Fadhil Mawaridi, Muhammad Naufal Harits, Luh Dyah Purnami Nov 2021

Mindful Consumption Behavior On Second-Hand Fashion Products: Intervariable Influence Analysis Of Stimulus-Organism-Response (S-O-R) Model, Diyang Risma Gabriella, Ramses Wardhana Hardjanto, Muhammad Fadhil Mawaridi, Muhammad Naufal Harits, Luh Dyah Purnami

ASEAN Marketing Journal

Manuscript type: Empirical Research Research Aims: This study was conducted to analyze and develop the intervariable influence within stages in S-O-R Model in second-hand fashion products context Design/methodology/approach: To fulfill the research objective, an online self-administered survey was conducted to respondents who had second-hand thrifting purchase experience. 130 eligible responses were gathered and further analyzed using Structural Equation Modeling (two-way approach) Research Findings: It is observed that eWOM and Consumer Engagement have positive significant effects on Mindful Consumption Behavior (MCB), while no significant influence is found in relationship Attitude toward MCB. No mediating effect is observed in relationship eWOM toward …


Predicting The Relationship Between Scarcity And Serendipity Information Toward Impulse Buying Behavior: Hedonic Shopping Values As Moderator Variables, Natasha A. A. Prawira, Sabrina O. Sihombing Nov 2021

Predicting The Relationship Between Scarcity And Serendipity Information Toward Impulse Buying Behavior: Hedonic Shopping Values As Moderator Variables, Natasha A. A. Prawira, Sabrina O. Sihombing

ASEAN Marketing Journal

Manuscript type: Research article Research Aims: The purpose of this research is to predict the intervariable relationship between scarcity and serendipity information moderated by hedonic values and their influence towards online impulsive buying behavior. Design/methodology/approach: This research uses a quantitative method and uses non-probability sampling method as the data collection techniques by distributing online questionnaires. There are 330 respondents with the criteria of having made transactions at Shopee in the last three months. The data are analyzed using Structural Equation Modeling (SEM) to test the each of the hypothesis and making the conclusion. Research Findings: This study shows that the …


The Analysis Of Green Marketing And Brand Image On Repeat Purchase On Consumers Of Coffee Shop In Bandung, Yulia Nur Hasanah, Fauzan Aziz Nov 2021

The Analysis Of Green Marketing And Brand Image On Repeat Purchase On Consumers Of Coffee Shop In Bandung, Yulia Nur Hasanah, Fauzan Aziz

ASEAN Marketing Journal

Manuscript type: Research Article Research Aims: This research was conducted to examine the influence of green marketing and brand image to the repeat purchase of consumer of coffee shop in Bandung. Design/Methodology/Approach: Data were collected through online survey that targeted the consumer of coffee shop in Bandung area. A method of successive interval (MSI) and Partial Least Square (PLS) was used as a method to analyse this data Research Findings: The results shows that green marketing and brand image have a significant effect on repeat purchases simultaneously and separately. Based on these results, consumers of coffee shops in Bandung were …


Banking Digitally To Micro-Business: Exploring Value Co-Creation Strategy In New Product Development Pdf, Rudi Gunawan, Sonny Rustiadi Nov 2021

Banking Digitally To Micro-Business: Exploring Value Co-Creation Strategy In New Product Development Pdf, Rudi Gunawan, Sonny Rustiadi

ASEAN Marketing Journal

Manuscript type: Research Article Research Aims: To further academic knowledge around the topic of value co-creation and to provide a practical strategy for Digital Bank in Indonesia on conducting better co-creation activities. Design/methodology/approach: This research relies on a qualitative method for collecting the primary data through in-depth interviews. Research Findings: Indonesian Bank called Jenius currently practice community-based value co-creation, and it is recommended for the Banks in general to also explore other forms of co-creation initiatives, namely customization, reputation and sensing. These initiatives should be practiced across different stages of co-ideation, co-evaluation, co-design, co-test and co-launch. To better engage consumers …


Are Entrepreneurs Born Or Made? A Look At Entrepreneurial Marketing Education Within Vocational High School, Adhi Setyo Santoso, Jony Oktavian Haryanto, Hanif Widyanto, Hari Suryanto, Lina Rosmawati Nov 2021

Are Entrepreneurs Born Or Made? A Look At Entrepreneurial Marketing Education Within Vocational High School, Adhi Setyo Santoso, Jony Oktavian Haryanto, Hanif Widyanto, Hari Suryanto, Lina Rosmawati

ASEAN Marketing Journal

Manuscript Type: Research Article Research Aims: The research studies the contextual stimuli (business knowledge and environment) toward entrepreneurial self-efficacy and locus of control that influence entrepreneurial intention. Design/methodology/approach: The survey involved vocational high school students in Mataram, Nusa Tenggara Barat, Indonesia, and collected 101 responses. The research applies a quantitative method of 2-steps Partial Least Square – Structural Equation Modelling (PLS-SEM). Research Findings: Results confirms that business knowledge influences entrepreneurial intention mediated by entrepreneurial self-efficacy. Environment influences entrepreneurial intention mediated by locus of control only if students participate in entrepreneurial marketing education. Theoretical Contribution/Originality: The findings contributed to entrepreneurship literature …


The Role Of Customer Networking Capability Effectiveness In Enhancing The Salespeople’S Performance In Small And Medium Enterprises, Ida Bagus Nyoman Udayana, Naili Farida Nov 2021

The Role Of Customer Networking Capability Effectiveness In Enhancing The Salespeople’S Performance In Small And Medium Enterprises, Ida Bagus Nyoman Udayana, Naili Farida

ASEAN Marketing Journal

Research Aims: This research examines the research gap between adaptive selling and the salespeople’s performance. There is an inconsistency of research results among marketing researchers. This study extends the previous marketing literature to customer network-based marketing. Design/Methodology/approach: The research data were collected from 300 salesperson in the field of small and medium enterprises. The data analysis used a structural equation model and Sobel tests. The findings of the research: Research findings show that the effectiveness of customer networking capability functions as an intervention between adaptive selling and salespeople’s performance. Adaptive selling, interaction quality, and perceived interpersonal skills have a significant …


Differences Of Individual Demographic Characteristics Towards E-Wallet Payment In Restaurants, Shinta Caroline, Anggraini Putri, Edy Oei, Verawati Verawati, Isnovian Isnovian Nov 2021

Differences Of Individual Demographic Characteristics Towards E-Wallet Payment In Restaurants, Shinta Caroline, Anggraini Putri, Edy Oei, Verawati Verawati, Isnovian Isnovian

ASEAN Marketing Journal

Manuscript type: Research paper. Research Aims: This study aims to understand the influence of individual differences to customers’ intention to use e-wallet as a method of payment at café or snack bar, fast food restaurant, and food court. Design/methodology/approach: A total of 481 valid online questionnaires were collected from DKI Jakarta, Banten and West Java respondents who have paid with e-wallet in restaurants within the last 12 months. SPSS Analysis through ANOVA with Dunnet’s C post hoc analysis was used to analyse the differences between groups. Research Findings: Individual differences such as gender, income and education have significant influence in …


Factors Affecting Online Shopping Behavior For Net-Generation In Jabodetabek, Kunto Hendrapawoko, Lily Setiawaty, Marsaulina Elisabet Situmorang, Rahmadi Ernawan, Ratna Dharmayanti Odata Nov 2021

Factors Affecting Online Shopping Behavior For Net-Generation In Jabodetabek, Kunto Hendrapawoko, Lily Setiawaty, Marsaulina Elisabet Situmorang, Rahmadi Ernawan, Ratna Dharmayanti Odata

ASEAN Marketing Journal

Manuscript type: Research paper Research Aims: This research was conducted to examine the factors which influence the online shopping behaviour of the Net-generation in Jabodetabek. There are 10 independent variables being hypothesized to predict purchase intentions and the Net-generation behaviour in Jabodetabek as its context Design/methodology/approach: Data were collected through an online survey that targeted the Net-generation as consumers in the Jabodetabek area. A linear regression equation was used as a method to analyze this data. Research Findings: The results show that there are 5 determinant factors that promote online purchase intentions for the Net-Generation in Jabodetabek, they are social …


Gift Giving Behavior Among Millennials, The Use Of Photo Elicitation Interview To Discover Consumer Insight, Hera Rachmahani, Sony Kusumasondjaja Nov 2021

Gift Giving Behavior Among Millennials, The Use Of Photo Elicitation Interview To Discover Consumer Insight, Hera Rachmahani, Sony Kusumasondjaja

ASEAN Marketing Journal

Manuscript type: Research paper Research Aims: This paper aims to explore gift-giving activities among millennials at the perspective of gift-giver using the photo elicitation interview. The typology of the relationship between gift givers and recieversand the effects of this relationship to the types of products given in gift-giving activities are also evaluated. Design/methodology/approach: This paper is using phenomenological approach and photo elicitation interview with purposive convenience sampling method to obtain gift-givers decision making process in searching gift products. Research Findings: The process of searching, preparing, and delivering of gifts is influenced by several factors, namely the closeness of the relationship, …


The Role Of Customer Networking Capability Effectiveness In Enhancing The Salespeople’S Performance In Small And Medium Enterprises, Ida Bagus Nyoman Udayana, Naili Farida Nov 2021

The Role Of Customer Networking Capability Effectiveness In Enhancing The Salespeople’S Performance In Small And Medium Enterprises, Ida Bagus Nyoman Udayana, Naili Farida

ASEAN Marketing Journal

Research Aims: This research examines the research gap between adaptive selling and the salespeople’s performance. There is an inconsistency of research results among marketing researchers. This study extends the previous marketing literature to customer network-based marketing. Design/Methodology/approach: The research data were collected from 300 salesperson in the field of small and medium enterprises. The data analysis used a structural equation model and Sobel tests. The findings of the research: Research findings show that the effectiveness of customer networking capability functions as an intervention between adaptive selling and salespeople’s performance. Adaptive selling, interaction quality, and perceived interpersonal skills have a significant …


Determinants Of Eco-Conscious Consumer Behavior Of Muslims In Indonesia Using The Theory Of Planned Behavior, Sumayyah Amalina Nasr, Anya Safira Nov 2021

Determinants Of Eco-Conscious Consumer Behavior Of Muslims In Indonesia Using The Theory Of Planned Behavior, Sumayyah Amalina Nasr, Anya Safira

ASEAN Marketing Journal

Manuscript type: Research paper Research Aims: This study aims to analyze the determinants of eco-conscious behavior of Indonesian Muslim consumers by using the Theory of Planned Behavior, with the incorporation of several additional variables namely intrinsic religious orientation, green trust, and environmental concern. Design/methodology/approach: The analysis used for this research is Partial Least Square Structural Equation Modeling (PLS-SEM) using SmartPLS software. Research Findings: The results show that intrinsic religious orientation influences the eco-conscious behavior of Indonesian Muslims directly and indirectly through attitude toward green products. Furthermore, environmental concern influences the eco-conscious behavior of Indonesian Muslims directly and indirectly through subjective …


The Effect Of Perceived Value And Mobile Game Loyalty On In-App Purchase Intention In Mobile Game In Indonesia (Case Study: Mobile Legend And Love Nikki), Luh Dyah Purnami, Anna Amalyah Agus Nov 2021

The Effect Of Perceived Value And Mobile Game Loyalty On In-App Purchase Intention In Mobile Game In Indonesia (Case Study: Mobile Legend And Love Nikki), Luh Dyah Purnami, Anna Amalyah Agus

ASEAN Marketing Journal

Manuscript type: Empirical Research Research Aims: Investigate the effect of perceived value and mobile game loyalty on in-app purchase intention using case study male dominated game and female dominated game Design/methodology/approach: Conslusive descriptive research using Structural Equation Modelling Two-way approach Research Findings: It is found that on male dominated game and female dominated game economic value, social value, and game loyalty significantly influence in-app purchase intention. While on male dominated game loyalty is influenced by emotional values, social values and economic values. On the other hand, loyalty in female dominated game is influenced by emotional value, quality value, social value, …


Sosial Media Strategy Of New Kpop Album : A Visual Analysis Of Blackpink’S Photo Teaser, Yudhistya Ayu Kusumawati, Anindya Widita Nov 2021

Sosial Media Strategy Of New Kpop Album : A Visual Analysis Of Blackpink’S Photo Teaser, Yudhistya Ayu Kusumawati, Anindya Widita

ASEAN Marketing Journal

Manuscript type: Research article. Research Aims: This paper examined visual concept in Blackpink photo teaser as the promotion strategy in social media. Design/methodology/approach: This research was carried with qualitative approach, using Roland Barthes semiotics analysis to identify sign and symbol to identify visual meaning of Blackpink photo teaser and how the group is being presented through social media. Research Findings: Blackpink photo teasers have visual appeals which is consistent with the brand of the group. The girl crush and duality concepts of black and pink characters representing beautiful and strong persona were the message intended to be delivered through social …


Antecedents Of Millennials’ Service Usage Intention: Online Grocery Service In Indonesia, Alma Roosnelia Putri Nov 2021

Antecedents Of Millennials’ Service Usage Intention: Online Grocery Service In Indonesia, Alma Roosnelia Putri

ASEAN Marketing Journal

Manuscript type: Research Article Research Aims: The research aims to fill in the gap in the existing literature on the usage intention of online grocery shopping in Indonesia. Further, the study intends to examine the influence of perceived usefulness and perceived ease of use to intention to use. Design/methodology/approach: The study was performed on 217 millennial respondents in the are of Jakarta and Greater Jakarta. Further, data results were analyzed using Structural Modelling Equation (SEM), specifically Partial Least Squared method with Smart PLS 3.2.8 software. Research Findings: Further, the research found that enjoyment is the predictor to perceived ease of …


Comparative Analysis Of Youtuber And Celebgram In Developing Consumer Brand Perceptions And Intentions To Buy Luxury Brand Cosmetics, Irdina Tiara Putri, Rifelly Dewi Astuti Nov 2021

Comparative Analysis Of Youtuber And Celebgram In Developing Consumer Brand Perceptions And Intentions To Buy Luxury Brand Cosmetics, Irdina Tiara Putri, Rifelly Dewi Astuti

ASEAN Marketing Journal

Manuscript type: Empirical Research Research Aims: This study aims to determine the effect YouTuber and celebgram in the form of parasocial interaction that occurs between the influence to their followers in shaping consumer perceptions and purchase intention for the product that was endorsed by the influencers in the context of luxury cosmetic brand. Methodology: Descriptive quantitave research, total 430 women respondents aged 18 to 34 years, analyzed by using SEM. Research Findings: For both YouTuber and Celebgram all the hypotheses are supported; physical and social attractiveness are found to positively influence the parasocial interaction (PSI). Next, PSI significantly influences the …


Perceptions Of Technical And Social Presence Towards Customers Trust And Value: Click-And-Brick Versus Pure-Click Retailers, Joshua Jeffrey Kurniawan, Adrian Achyar Nov 2021

Perceptions Of Technical And Social Presence Towards Customers Trust And Value: Click-And-Brick Versus Pure-Click Retailers, Joshua Jeffrey Kurniawan, Adrian Achyar

ASEAN Marketing Journal

Manuscript type: EmpiricalResearch Aims: Sellers/retailers understand that there is always a risk behind online interaction (e.g., anonymity or proximity) and respond with the multi-platform commercial channel (click-and-brick). Consequently, the click-and-brick (multi-channel) retailers gain, relatively, an immense prominence and rivalry from the pure-click (single-channel) retailers. The present study attempts to measure the impacts of both retailers’ (multi and single) web-features on trust and value perceptions.Design: Utilising structural equation modelling, the current study recruited 565 experienced respondents to provide primary data.Research Findings: These empirical findings provide several insights (recommendations) to pureclick retailers in developing and promoting offline presence, thus weathering the competition …


Effect Of Marketing Mix And National Culture On Consumer Buying Intention For Music Products: A Case Study Of Indonesian And Indian Consumers, Teddy Oswari, Reni Diah Kusumawati, Tristyanti Yusnitasari, Vijay Kumar Shukla Nov 2021

Effect Of Marketing Mix And National Culture On Consumer Buying Intention For Music Products: A Case Study Of Indonesian And Indian Consumers, Teddy Oswari, Reni Diah Kusumawati, Tristyanti Yusnitasari, Vijay Kumar Shukla

ASEAN Marketing Journal

Manuscript type: Research articles.Research Aims: To determine the effect of marketing mix and culture on consumer buying intention on music product.Design/methodology/approach: The research conducted a different test to determine there are whether or not differences in consumer behavior in Indonesia and in India.Research Findings: The results of this study can provide information to music industry about the factors that can attract consumer buying intention of music products, so the music industry can determine the right product marketing strategy.Theoretical Contribution/Originality: This research was conducted by analyzing the perceptions of consumers from Indonesia and India by paying attention to internal and external …


The Comparison Of Credit Accessibility Channel On Satisfaction And Loyalty: Case Study Of Credit Consumer “Generation X And Y” In Thailand, Palida Srisornkompon Nov 2021

The Comparison Of Credit Accessibility Channel On Satisfaction And Loyalty: Case Study Of Credit Consumer “Generation X And Y” In Thailand, Palida Srisornkompon

ASEAN Marketing Journal

Manuscript type: Research articleResearch aims: The study aimed to compare the effects of credit accessibility channels on satisfaction and loyalty between credit users in generations X and Y. Design/methodology/approach: The sample groups were as follows: 1)138 credit users in generation X (n = 138) and, 2) 262 credit users in generation Y (n =262). The data were analyzed using the AMOS program via the structure equation modeling (SEM) technique. Research findings: The online channel showed the positive influence of satisfaction in both the generation X and Y groups. The results also indicated that generation Y credit users exhibited higher satisfaction …


Moderating Role Of Credibility And Ad Liking Between Online Advertisement And Consumer Buying Behavior Of University Students Of Pakistan, Rizwan Khalid, Tehreemyasmeen Tehreemyasmeen Nov 2021

Moderating Role Of Credibility And Ad Liking Between Online Advertisement And Consumer Buying Behavior Of University Students Of Pakistan, Rizwan Khalid, Tehreemyasmeen Tehreemyasmeen

ASEAN Marketing Journal

Research aim: The motivation behind the study is to see the effect of online ad on shopper conduct just from the university understudy point of view. Methodology: There are five autonomous factors in the study and one is the reliant variable. The study information is gathered from 300 respondents and put into the SPSS to make the determination through Multiple Regression. Theoretical contribution: The study is beneficial for the theory developers and the readers who are interested in designing the advertisement for youth because university students mostly consist of youth who have different thought of opinion because they are open …


Antecedents Of Green Awareness For Eco-Friendly Products, Doni Purnama Alamsyah, Hayder Alhadey Ahmed Muhammed Nov 2021

Antecedents Of Green Awareness For Eco-Friendly Products, Doni Purnama Alamsyah, Hayder Alhadey Ahmed Muhammed

ASEAN Marketing Journal

Manuscript type: Empirical Research Research Aims: This study examined factors that support the cultivation of green awareness among customers for the improved consumption of eco-friendly products Design/methodology/approach: The examination was conducted through an analysis of customer behaviors as they relate to green advertising, green brand attributes, perceived value of green initiatives, and green brand image. To this end, a survey was administered to 500 customers of Supermarket Retail, which is an establishment in West Java Province that offers eco-friendly products Research Findings: The findings indicated that the variable that most strongly supports the development of green awareness is green advertising, …


Factors Affect To Relationship Marketing For Creating Customer Loyalty In Hospital Services Business, Iqbal Afifi, Ahdia Amini Nov 2021

Factors Affect To Relationship Marketing For Creating Customer Loyalty In Hospital Services Business, Iqbal Afifi, Ahdia Amini

ASEAN Marketing Journal

Manuscript type: Research paper. Research Aims: The purpose of this paper is to understand and answer problems from the variables of service quality (interaction quality, physical environment quality, & outcome quality), customer trust, customer value, and customer loyalty to hospital consumer that has applied JCI standard accreditations through green hospital concept. Design/methodology/approach: The study uses a descriptive research design, with 209 valid respondents. SPSS is used to pretest the variables that well construct variables, and SEM to analyze significant construct variables and influence the construct variables. Research Findings: There study findings are: 1) interaction quality, physical environment quality, and outcome …


The Anomaly Of Airline Passenger Behavioral Intention: A Comparison Between Low-Cost And Full-Service Airlines, Auryn Rachma Maulisa, Sri Rahayu Hijrah Hati Nov 2021

The Anomaly Of Airline Passenger Behavioral Intention: A Comparison Between Low-Cost And Full-Service Airlines, Auryn Rachma Maulisa, Sri Rahayu Hijrah Hati

ASEAN Marketing Journal

Manuscript type: Research paper Research Aims: This study investigates the effect of service quality, perceived value for money, and customer satisfaction based on behavioral intentions to re-use, be loyal, and to recommend the airlines to others, in low-cost and full-service airlines. Design/methodology/approach: The online survey was conducted to 161 low-cost and 156 full-service airline passengers Research Findings: The study indicates that the most robust variable that influences the airline passengers’ behavioral intention is customer satisfaction. The study also indicates that customer satisfaction has a positive impact on passengers’ behavior intention in both the low cost and full-service customer groups. The …


Social Shopping Relationship Management On Social E-Commerce In Indonesia (Case Study: Online Food Consumers), Marza Riyandika Nugraha, Ujang Sumarwan, Lilik Noor Yulianti Nov 2021

Social Shopping Relationship Management On Social E-Commerce In Indonesia (Case Study: Online Food Consumers), Marza Riyandika Nugraha, Ujang Sumarwan, Lilik Noor Yulianti

ASEAN Marketing Journal

Abstract: The phenomenon of online shopping and business start-ups are rising in Indonesia, and one of the results of this movement is a new form of e-commerce—social shopping—which combines two online activities: social networking and online shopping. Manuscript type: Case Studies Research Aims: The purpose of this paper is to improve academic understanding on social shopping websites and to research the impact of relationship quality and the ensuing effect on individuals’ online loyalty to social shopping websites. Design/methodology/approach: This paper examines factors that may affect consumer behaviour in social shopping websites. This study proposes a conceptual framework which uses Google …


The Effect Of Organizational Reputation On E-Loyalty: The Roles Of E-Trust And E-Satisfaction, Amir Sadeghi, Tohid Ghujali, Hadi Bastam Nov 2021

The Effect Of Organizational Reputation On E-Loyalty: The Roles Of E-Trust And E-Satisfaction, Amir Sadeghi, Tohid Ghujali, Hadi Bastam

ASEAN Marketing Journal

Purpose- The purpose of this paper is to examine how effect of Organizational Reputation on E-loyalty with the Roles of E-trust and E-satisfaction. Design/methodology/approach- A quantitative approach was undertaken to analyze. The study used Structural Equation Modelling (SEM) operated by LISREL program to analyze the hypothesis. This paper tests the model by using data from 450 customers of Digikala firm in Iran. Findings- Results indicated that organizational reputation affects e-satisfaction significantly and the impact of organizational reputation on e-trust is significant in the selected population. Originality/value- This study emphasized on the impact of corporate reputation on increasing customer satisfaction, customer …