Open Access. Powered by Scholars. Published by Universities.®
- Discipline
-
- Arts and Humanities (2061)
- Social and Behavioral Sciences (1845)
- Education (1663)
- Linguistics (501)
- Law (482)
-
- Medicine and Health Sciences (418)
- Physical Sciences and Mathematics (358)
- English Language and Literature (348)
- Religion (322)
- Bilingual, Multilingual, and Multicultural Education (302)
- Sociology (288)
- History (279)
- Computer Sciences (275)
- Teacher Education and Professional Development (274)
- Curriculum and Instruction (271)
- Language and Literacy Education (267)
- Psychology (265)
- Communication (263)
- Higher Education (226)
- Anthropology (189)
- Engineering (169)
- Business (167)
- International and Area Studies (163)
- Philosophy (158)
- Language Interpretation and Translation (152)
- Library and Information Science (147)
- Political Science (144)
- Educational Assessment, Evaluation, and Research (142)
- Educational Methods (133)
- Feminist, Gender, and Sexuality Studies (133)
- Institution
-
- Brigham Young University (225)
- City University of New York (CUNY) (221)
- University of New Mexico (185)
- Ministry of Higher and Secondary Specialized Education of the Republic of Uzbekistan (154)
- Association of Arab Universities (134)
-
- Butler University (119)
- Walden University (119)
- University of Central Florida (115)
- Singapore Management University (109)
- University of Nebraska - Lincoln (106)
- University of Mississippi (105)
- Georgia Southern University (100)
- Chulalongkorn University (98)
- Nova Southeastern University (97)
- San Jose State University (96)
- University of South Florida (95)
- Utah State University (82)
- Portland State University (81)
- The University of San Francisco (79)
- University of Texas Rio Grande Valley (79)
- University of Montana (74)
- Technological University Dublin (73)
- Claremont Colleges (72)
- Grand Valley State University (72)
- Hamline University (71)
- University of South Carolina (70)
- Western Michigan University (67)
- Universitas Negeri Malang (65)
- Universitas Indonesia (61)
- Ohio University (60)
- Keyword
-
- Linguistics (180)
- Language (93)
- Education (88)
- Identity (65)
- Gender (59)
-
- Culture (58)
- COVID-19 (48)
- Translation (47)
- Poetry (45)
- Georgia Southern University (44)
- Higher education (43)
- Curriculum (42)
- Immigration (41)
- Literacy (41)
- Race (41)
- English (40)
- Communication (39)
- History (39)
- Equity (36)
- Machine learning (35)
- Assessment (34)
- Reading (34)
- Diversity (32)
- Social media (32)
- ESL (31)
- Leadership (31)
- Spanish (31)
- Teacher education (30)
- Children (29)
- Motivation (28)
- Publication
-
- Theses and Dissertations (279)
- Dissertations (114)
- Dissertations, Theses, and Capstone Projects (111)
- Neutrosophic Sets and Systems (109)
- Walden Dissertations and Doctoral Studies (106)
-
- Word Ways (105)
- Electronic Theses and Dissertations (95)
- Chulalongkorn University Theses and Dissertations (Chula ETD) (86)
- Faculty Publications (85)
- Research Collection School Of Computing and Information Systems (79)
- Publications and Research (69)
- Honors Theses (63)
- Philology Matters (59)
- The Qualitative Report (59)
- School of Education and Leadership Student Capstone Projects (57)
- USF Tampa Graduate Theses and Dissertations (51)
- Library Philosophy and Practice (e-journal) (50)
- Student Works (2020-2029) (50)
- Faculty Scholarship (45)
- Articles (41)
- Scientific reports of Bukhara State University (41)
- Masters Theses (40)
- Michigan Reading Journal (38)
- Electronic Theses and Dissertations, 2020-2023 (37)
- Theses (37)
- All Forum Articles (36)
- Doctoral Dissertations (36)
- Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan (36)
- Master's Projects and Capstones (36)
- Interpreter: A Journal of Latter-day Saint Faith and Scholarship (35)
- Publication Type
- File Type
Articles 6481 - 6510 of 7431
Full-Text Articles in Entire DC Network
Language Ideological Debates And Intercultural Learning In French Immersion Education, Kelle L. Marshall, Wendy D. Bokhorst-Heng
Language Ideological Debates And Intercultural Learning In French Immersion Education, Kelle L. Marshall, Wendy D. Bokhorst-Heng
All Faculty Open Access Publications
No abstract provided.
“Rape Is A Four-Letter Word”: Psychosis, Sexual Assault, And Abortion In The 2012 Election, Sarah Stone Watt
“Rape Is A Four-Letter Word”: Psychosis, Sexual Assault, And Abortion In The 2012 Election, Sarah Stone Watt
All Faculty Open Access Publications
Republican candidates made headlines during the 2012 election for their offensive statements regarding rape when defending a comprehensive ban on abortion. Using Lacan’s theory of psychosis, this article exposes unconscious rhetorical structures that may have contributed to the repetition of those gaffes even after the Party advised all comments, during and after candidates’ attempts to retract their inaccurate statements, was the result of a foreclosure in the minds of some candidates. The discursive structure of their comments provides evidence that some candidates were unable to reconcile white patriarchal subjectivity with the inability to protect against rape.
Separating Rope Strands: An Unraveling Of Shame In Gay Men, Chad Allen Lazzari
Separating Rope Strands: An Unraveling Of Shame In Gay Men, Chad Allen Lazzari
Antioch University Dissertations & Theses
This theoretical dissertation uses self psychology, Lacanian theory, and neuropsychoanalysis to explore shame in gay men and formulate an integrative understanding for how this master affect effects self and psyche for same-sex attracted men. Brief introductions to the theories used are provided with links to existing scholarship that informs theoretical leanings. A scholarly case is made for the significance of understanding the origin and lifecycle of shame, as well the importance of differentiating between early relational trauma shame (understood as an “inside out” experience), and a later, socially informed “outside in” experience. An argument is made for how shame “attaches” …
Development Of English Instructional Model To Reduce Learning Anxiety And Enhance Productive Skills Of Graduate Students In Thai Higher Education Institutes, Apirat Akaraphattanawong
Development Of English Instructional Model To Reduce Learning Anxiety And Enhance Productive Skills Of Graduate Students In Thai Higher Education Institutes, Apirat Akaraphattanawong
Chulalongkorn University Theses and Dissertations (Chula ETD)
This research aimed to (1) study English language anxiety of Thai graduate students based on different age groups, field of study, and type of higher education institution, (2) analyse the relationship between English language classroom anxiety and English language proficiency of Thai graduate students, (3) develop an instructional model to reduce English language anxiety and improve productive skills in English, and (4) propose practical guidelines for reducing English language classroom anxiety. The participants comprised of 270 graduate students from public higher education institutions, private higher education institutions, Rajabhat universities and Rajamangala universities of technology. The research instruments were the Foreign …
Narrowing English Leaner (El) Achievement Gaps: A Multilevel Analysis Of An El-Infused Teacher Preparation Model, Nirmal Ghimire
Narrowing English Leaner (El) Achievement Gaps: A Multilevel Analysis Of An El-Infused Teacher Preparation Model, Nirmal Ghimire
Electronic Theses and Dissertations, 2020-2023
This non-experimental correlational study assessed the effectiveness of a model of teacher preparation that infuses a focus on teaching English learners, the One-Plus model, by examining pre-service teachers' (PST) effectiveness in narrowing English learner achievement gaps during their final student teaching experience. The study spanned five semesters of internship data, exploring how each semester's PST effectiveness changed over time. This study utilized teacher work sample data that interns collected and submitted to the institutional effectiveness division of the college, with an n of 20,809 K-12 students who attended the 768 One-Plus PSTs' classes during their semester-long internship. The results showed …
The Impact Of Climate Change On Cultural Security, Dominika Krupocin, Jesse Krupocin
The Impact Of Climate Change On Cultural Security, Dominika Krupocin, Jesse Krupocin
Journal of Strategic Security
Climate change is one of the greatest challenges and most pressing issues faced by humanity in the modern era. Extreme weather events, changes to world ecosystems, species extinction, disruption of animal and human migration, resource shortages, socio-economic concerns, outbreaks and pandemics, as well as domestic and international conflicts represent only a few select potential climate change consequences. Regrettably, when considering the issues pertinent to climate change, one of the oft-overlooked areas is cultural security. Rising sea levels will lead to some of the world’s islands and coastal cities essentially being erased from Earth, resulting in the destruction, and possibly even …
A Metacognitive Triggering Mechanism For Anticipatory Thinking, Alexander R. Hough, Othalia Larue, Ion Juvina
A Metacognitive Triggering Mechanism For Anticipatory Thinking, Alexander R. Hough, Othalia Larue, Ion Juvina
Psychology Faculty Publications
Current autonomous systems have the ability to adapt to envi-ronmental changes in real-time, but limited ability to engage inanticipatory thinking (AT) with the flexibility to generalize andconsider hypothetical future situations. We argue that metacog-nitive processes are important for an and provide supporting lit-erature primarily from psychology. As an example, we presenta metacognitive monitoring mechanism implemented in a cog-nitive model and discuss ways to extend the mechanism to allowfor dynamic behavior and anticipatory thinking capabilities.
Rhetorical Analysis Of Statements Of Purpose (Sps) For Admission To Graduate School: A Shared-Understanding Perspective Of The Sp Genre, Priyanka Ganguly
Rhetorical Analysis Of Statements Of Purpose (Sps) For Admission To Graduate School: A Shared-Understanding Perspective Of The Sp Genre, Priyanka Ganguly
Masters Theses
"In this study, I analyzed twenty-four statements of purpose (SPs) submitted to the Department of English and Technical Communication at Missouri University of Science and Technology (Missouri S&T) by current and former students. My goal was to determine the applicants' shared understanding of the SP genre. I analyzed the SPs from three dimensions: rhetorical moves, rhetorical appeals (pisteis), and rhetorical style (elocutio).
To understand the rhetorical moves used by the applicants, I analyzed the content of their SPs according to the categories (moves) and codes (steps) validated in my pilot study. To understand the arguments used by the …
Self-Other Encounters And Ordeals Of Aspiration Among Young Moroccan Immigrants In Spain, Maisa C. Taha
Self-Other Encounters And Ordeals Of Aspiration Among Young Moroccan Immigrants In Spain, Maisa C. Taha
Department of Anthropology Faculty Scholarship and Creative Works
North African youth who join their parents in Spain in childhood or adolescence face challenges unlike those of the older generation. Moving through institutional spaces and processes, from public school to post-secondary training and work, first-generation youth exercise cultural and linguistic bridging capacities while facing continual challenges as representatives of a racially stigmatized minority. This article focuses on life story narratives from Moroccan young people living in the southeast municipality of El Ejido since the late 1990s to highlight how Self-Other encounters ‒ a well-established framework in Maghrebine ethnography ‒ and goals of upward mobility shape experiences of coming-of-age in …
Investigating The Relationship Between Individual Differences And Island Sensitivity, Catherine Pham, Lauren Covey, Alison Gabriele, Saad Aldosari, Robert Fiorentino
Investigating The Relationship Between Individual Differences And Island Sensitivity, Catherine Pham, Lauren Covey, Alison Gabriele, Saad Aldosari, Robert Fiorentino
Department of Linguistics Faculty Scholarship and Creative Works
It is well-attested that native speakers tend to give low acceptability ratings to sentences that involve movement from within islands, yet the source of island effects remains an active debate. The grammatical account posits that island effects result from syntactic constraints on wh-movement, whereas the resource-limitation view posits that low ratings emerge due to processing-related constraints on the parser, such that islands themselves present processing bottlenecks. The current study addresses this debate by investigating the relationship between island sensitivity and individual differences in cognitive abilities, as it has been argued that the two views make distinct predictions regarding whether a …
The Shape Of The Filipino Church To Come: A Vision Of Renewal In Filipino Sacramental Worship, Michael Demetrius H. Asis
The Shape Of The Filipino Church To Come: A Vision Of Renewal In Filipino Sacramental Worship, Michael Demetrius H. Asis
Theology Department Faculty Publications
What will it take to make sacramental worship finally inspire genuine Christian discipleship? This book offers a radical vision of renewing current Filipino sacramental understanding and practice. Grounded in a renewed vision of "church" consistent with Vatican II ecclesiology, this work examines the crucial link between worship and disciplehip, so that our prayer, whether private or public, truly becomes, now and in the future, the "source and summit" of all Christian life.
Experience Of Academic Motivation Among Disadvantaged High School Graduates, Jamaal Anthony Thomas
Experience Of Academic Motivation Among Disadvantaged High School Graduates, Jamaal Anthony Thomas
Walden Dissertations and Doctoral Studies
Impoverished students face obstacles that influence academic achievement and motivation. These young people are disadvantaged by their circumstances and are at risk for missing opportunities that could prepare them for meaningful careers and improved quality of life. The purpose of this qualitative study was to gain a deeper understanding of academic motivation in academic scholarship students who attended disadvantaged schools. Social identity theory provided the theoretical framework for a narrative analysis of the experience of academic motivation, academic achievement, and social identity. Five female and 4 male college students were interviewed. The thematic analysis revealed 4 themes: motivated by overcoming …
Canadian Postsecondary Leaders’ Understanding And Promotion Of Social Justice And Educational Equity, Pamela Jacqueline Cawley
Canadian Postsecondary Leaders’ Understanding And Promotion Of Social Justice And Educational Equity, Pamela Jacqueline Cawley
Walden Dissertations and Doctoral Studies
Canadian universities are educating an increasingly diverse student body and have a role in rectifying inequities and educating students to contribute to a democratic and inclusive society, but little is known about how mainstream leaders understand such leadership. The purpose of this study was to examine how mainstream Canadian postsecondary leaders in Canada describe and understand their leadership related to social justice and educational equity. Critical social theory and applied critical leadership theory guided this study. This basic qualitative study using semistructured interviews explored how 11 mainstream postsecondary leaders have understood and promoted social justice and educational equity. Data analysis …
Clinician Perspectives On Gender Bias In Diagnosis Of Borderline Personality Disorder, Carl N. Modeste
Clinician Perspectives On Gender Bias In Diagnosis Of Borderline Personality Disorder, Carl N. Modeste
Walden Dissertations and Doctoral Studies
Healthcare systems across the globe strive to provide equal treatment for all patients irrespective of their status; nevertheless, disparities occur. Gender-based prejudices are present in many cultures and often affect clinicians’ diagnostic and treatment practices. Borderline personality disorder (BPD) patients represent a category that is more prone to gender biases. With a focus on Canada, this study was designed to contribute to currently limited evidence on BPD gender biases by addressing the knowledge gaps in clinical gender-based studies. The study was an exploration of forensic psychologists’ and psychiatrists’ methodology leading to making a diagnosis of BPD and the factors that …
Efficacy Of Working Memory Training In Middle-Aged Adults, Vinitha Mary George, Gagan Bajaj, Jayashree S. Bhat
Efficacy Of Working Memory Training In Middle-Aged Adults, Vinitha Mary George, Gagan Bajaj, Jayashree S. Bhat
Open Access archive
Objectives: Decline of working memory (WM) resources is an important concern for individuals right from middle age, as middle adulthood is comprised of cognitively demanding tasks which require higher cognitive performance. In view of the global efforts to promote greater cognitive reserves and the cognitive diversities observed among middle-aged adults, alongside a dearth of ethno-culturally relevant WM training programs for the Indian population, the present research aimed at examining the efficacy of a WM training for middle-aged adults. Methods: Sixty-two middle-aged adults between 40-65 years of age were divided into experimental and control groups, each group consisting of 31 participants. …
A Preliminary Study On The Influence Of High Heel Footwear On Lumbar Spine Proprioception, Balthillaya M. Ganesh, Anupama Prabhu, Ridhima Bhatia, Lavanya Rao
A Preliminary Study On The Influence Of High Heel Footwear On Lumbar Spine Proprioception, Balthillaya M. Ganesh, Anupama Prabhu, Ridhima Bhatia, Lavanya Rao
Open Access archive
Study aim: High heel footwear (HHF) alters posture and kinetics of the lower limbs and spine. Various musculoskeletal disorders in the lower quadrant can occur as a consequence of HHF use. This study aimed to investigate the effect of habitual use of HHF on lumbar spine proprioception. Material and methods: Thirty young healthy women (mean age: 21.6 ± 1.6 years; height: 157.6 ± 5.9 cm; weight: 57 ± 10.2 kg) participated in this study. Participants were randomly allocated to one of the two sequences of walking with HHF or walking barefoot for five minutes on a predetermined walkway consisting of …
Assessment Of Knowledge Of Use Of Electronic Cigarette And Its Harmful Effects Among Young Adults, Vidushi Gupta, Madhu Sharma, Natarajan Srikant, Nidhi Manaktala
Assessment Of Knowledge Of Use Of Electronic Cigarette And Its Harmful Effects Among Young Adults, Vidushi Gupta, Madhu Sharma, Natarajan Srikant, Nidhi Manaktala
Open Access archive
Background - The practice of young adults smoking e-cigarette may have been adopted as a way of smoking cessation or just to follow a trend. Most people still remain unaware of the detrimental effects of e-cigarette. This study was carried out to assess the prevalence of the habit of smoking e-cigarette and the awareness of its harmful effects among adults aged 18.23 years. Methods - A questionnaire adopted from a study conducted in Italy was used in the study following due permission. After taking their consent, participants were requested to fill the survey irrespective of their smoking status. Results - …
Incivility As Identity, Melissa Mortazavi
Incivility As Identity, Melissa Mortazavi
Faculty Articles
Incivility can undermine the legal profession’s work and effectiveness. However, existing scholarship, focused on explaining lawyer incivility as an overextension of zealous advocacy, poor training, or a business-driven model of lawyering, has misconceived a key facet of incivility. Prevailing wisdom largely neglects that lawyers use incivility to react and position themselves within the sociopolitical norms of society in which they live. Civility (or the lack thereof) in the legal profession, may be less about clients and economic pressures than about lawyers affirming their political, class, and gender identities. Once the legal profession recognizes that civility is significantly about lawyers affirming …
Alchemy In Russian Literature, Hamlet Isakhanli
Alchemy In Russian Literature, Hamlet Isakhanli
Khazar Journal of Humanities and Social Sciences
Along with sciences, alchemical activity heavily influenced literature and art, and the images of alchemists were widely reflected in the works of poets, writers, artists, philosophers and scientists. In Eastern and Western literature of ancient, medieval, and modern times, alchemy, together with the intriguing images of alchemists, was used also as a source of vivid metaphors. This article is devoted to the subject of alchemy in Russian literature, investigating which writers were interested in it and how it was developed in Russia. Prominent Russian authors’ poetic and prosaic writings have been perused throughout the research paper and it is believed …
A Comparative Analysis Of The Similar Word-Formation Processes In English And Arabic, Tareq Abdo Abdullah Al-Hamidi, Milana Abbasova, Azad Mammadov
A Comparative Analysis Of The Similar Word-Formation Processes In English And Arabic, Tareq Abdo Abdullah Al-Hamidi, Milana Abbasova, Azad Mammadov
Khazar Journal of Humanities and Social Sciences
This paper sets out on a comparative analysis of similar word-formation processes in English and Arabic. In doing so, it hopes to emerge and serve as subsequent and reliable, albeit partial, reference material for English and Arabic linguistics, especially in reference to linguistic structures. The framework herein for the study and analysis of word-formation processes in both languages may also be applied in future studies and other genres, corpora, and texts. This study enriches the research findings and meta-theory in the field of linguistics, contributing to the current linguistic intellectualism trends. The specific processes discussed are acronyms, antonomasia, backformation, blending, …
Treaty Interpretation And Commerce Clause Economics In United States V. Nagarwala, Michael Campbell
Treaty Interpretation And Commerce Clause Economics In United States V. Nagarwala, Michael Campbell
Fordham International Law Journal
No abstract provided.
“Judicial Role” And Judicial Duty In Foreign Affairs, Ryan C. Williams
“Judicial Role” And Judicial Duty In Foreign Affairs, Ryan C. Williams
Fordham International Law Journal
No abstract provided.
Balancing Principles In Judicial Adjudication: The Gaps Of Rationality In The Conviction Of Illegal Immigrants, Lécia Vicente
Balancing Principles In Judicial Adjudication: The Gaps Of Rationality In The Conviction Of Illegal Immigrants, Lécia Vicente
Fordham International Law Journal
No abstract provided.
A Comparative Study Of Text Summarization On E-Mail Data Using Unsupervised Learning Approaches, Tijo Thomas
A Comparative Study Of Text Summarization On E-Mail Data Using Unsupervised Learning Approaches, Tijo Thomas
Dissertations
Over the last few years, email has met with enormous popularity. People send and receive a lot of messages every day, connect with colleagues and friends, share files and information. Unfortunately, the email overload outbreak has developed into a personal trouble for users as well as a financial concerns for businesses. Accessing an ever-increasing number of lengthy emails in the present generation has become a major concern for many users. Email text summarization is a promising approach to resolve this challenge. Email messages are general domain text, unstructured and not always well developed syntactically. Such elements introduce challenges for study …
Motivations And Experiences Of Female Expatriate Educators Teaching In Saudi Arabia, Tahira Hoke
Motivations And Experiences Of Female Expatriate Educators Teaching In Saudi Arabia, Tahira Hoke
Walden Dissertations and Doctoral Studies
There is a significant gap in the literature regarding women's lived experiences and work motivation in Saudi Arabia. In order to address this gap, this qualitative study explored the lived experiences of female expatriates who chose to teach and live in Saudi Arabia for longer than 1 year. Using Moustakas' phenomenological method, a purposive sample of 10 female educators who worked in Saudi Arabian higher education institutions were recruited and interviewed. Although English teachers were not targeted, all of the participants recruited were primarily English teachers (5 North Americans, 5 Europeans). With Deci and Ryan's self-determination theory as the conceptual …
José Rizal And Benito Pérez Galdós: Writing Spanish Identity In Pascale Casanova’S World Republic Of Letters, Aaron C. Castroverde
José Rizal And Benito Pérez Galdós: Writing Spanish Identity In Pascale Casanova’S World Republic Of Letters, Aaron C. Castroverde
Faculty and Staff Works
This article will examine the relationship between Casanova’s World Republic of Lettersand its critical importance, demonstrating the false dilemma of anti-colonial resistance as either a nationalist or cosmopolitan phenomenon. Her contribution to the field gives scholars a tool for theorizing anti-colonial literature thus paving the way for a new conceptualization of the ‘nation’ itself. As a case study, we will look at the novels of the Filipino writer José Rizal and the Spanish novelist Benito Pérez Galdós.
The Temple Of Athena And The Return Of The Salmon: Orientations Toward Nature And Meaning In Salishan/Sahaptin/Wakashan (Northwest American Indigenous) And Heideggerian Philosophy, RóIsíN Lally, Daniel O'Dea Bradley
The Temple Of Athena And The Return Of The Salmon: Orientations Toward Nature And Meaning In Salishan/Sahaptin/Wakashan (Northwest American Indigenous) And Heideggerian Philosophy, RóIsíN Lally, Daniel O'Dea Bradley
Leadership Studies Faculty Scholarship
In Origin of the Work of Art, Heidegger presents an evocative claim about the way the Temple to Athena on the Acropolis, opens a world rich with meaning and resonant with significance that orients the Athenian people within reality thus allowing their relations to others and to nature to appear as meaningful and ultimately nourishing. In other words, the Temple, like all great works of art, opens a world that is also a home. This article reviews the import of Heidegger’s reflection on monumental art, but we quickly turn to the principle objection to Heidegger’s thought, which is that the …
Self-Acceptance Of Adolescent Latino Students With Disabilities, Diane Rodriguez, Kenneth J. Luterbach, Sara B. Woolf, Sabino Peralto Rivera
Self-Acceptance Of Adolescent Latino Students With Disabilities, Diane Rodriguez, Kenneth J. Luterbach, Sara B. Woolf, Sabino Peralto Rivera
Publications and Research
This study examines the relationship of 165 adolescent students who self-identity as Latino and have been identified as having a disability. The participants completed the Perceived Stigma in People with Disabilities (PSPID) and Short Acculturation Scale for Hispanics (SASH) questionnaires to examine factors that may affect the academic engagement of adolescent Latino students with disabilities. The researchers investigated self-acceptance as a factor that may positively predict the academic engagement of adolescent Latino students with disabilities.
Reducing Distance Through Online International Collaboration, Brooke R. Schreiber, Mihiri Jansz
Reducing Distance Through Online International Collaboration, Brooke R. Schreiber, Mihiri Jansz
Publications and Research
Online and hybrid courses offer many benefits for ESL teacher education, but can be hampered by ‘transactional distance’, a lack of interpersonal closeness which can cause misunderstanding and disengagement. This article describes a pedagogical project in which in-service teachers studying in a distance-learning MA TESL programme in Sri Lanka participated in an asynchronous discussion forum with peers from a university in New York City to discuss varieties of World Englishes. The project increased dialogue between learners, and between learners and the instructor, providing space for informal interactions through text, images, and video, as well as multiple methods for responding to …
การพัฒนาตัวแบบรู้จำบุคลิกภาพจากเสียงสนทนาในบริบทของศูนย์ให้บริการข้อมูลลูกค้า, นคร ศรีณรงค์
การพัฒนาตัวแบบรู้จำบุคลิกภาพจากเสียงสนทนาในบริบทของศูนย์ให้บริการข้อมูลลูกค้า, นคร ศรีณรงค์
Chulalongkorn University Theses and Dissertations (Chula ETD)
ศูนย์บริการข้อมูลลูกค้าเป็นช่องทางสำคัญในการติดต่อระหว่างภาคธุรกิจและลูกค้า ตัวชี้วัดที่สำคัญของการทำงานของศูนย์บริการข้อมูลลูกค้าคือความพึงพอใจของลูกค้า ข้อมูลหลักที่ได้จากศูนย์บริการข้อมูลลูกค้าคือเสียงสนทนา ทำให้ผู้วิจัยสนใจที่จะศึกษาแนวทางในการสร้างตัวแบบรู้จำบุคลิกภาพจากเสียง ข้อมูลเสียงและเพศถูกเก็บจากหน่วยตัวอย่าง 92 คน พร้อมกับข้อมูลบุคลิกภาพโดยใช้แบบวัด MPI (Maudsley Personality Inventory) แบบวัดดังกล่าวแบ่งบุคลิกภาพออกเป็น 2 ด้าน คือด้าน E-scale (Extraversion และ Introversion) และ N-scale (Neuroticism และ Stability) ซึ่งนำมาใช้ในการพัฒนาตัวแบบจำแนกบุคลิกภาพทั้งสองด้าน เทคนิคที่ใช้ในการพัฒนาตัวแบบประกอบด้วย Logistic regression, SVM, Random forest และ Artificial neural network โดยพบว่าตัวแบบที่พัฒนาด้วยเทคนิค Artificial neural network มีประสิทธิภาพสูงสุดในการรู้จำ E-scale โดยมีค่า Positive predictive value (ค่าวัดประสิทธิภาพของ Introversion) เท่ากับ 0.71 และค่า Negative predictive value (ประสิทธิภาพของ Extraversion) เท่ากับ 0.75 ในส่วนของ N-scale ไม่พบตัวแบบที่พัฒนาด้วยเทคนิคใดมีประสิทธิภาพเพียงพอ ในการศึกษาครั้งนี้พบว่าบุคลิกภาพ Extraversion และ Introversion ซึ่งสามารถนำมาประยุกต์กับงานภาคธุรกิจ สามารถรู้จำจากเสียงสนทนาในบริบทศูนย์บริการข้อมูลลูกค้า โดยสามารถนำไปใช้มอบหมายพนักงานที่มีบุคลิกภาพเหมือนกับลูกค้าเพื่อเพิ่มความพึงพอใจของลูกค้าในการติดต่อสื่อสาร ภาคธุรกิจยังสามารถนำข้อมูลบุคลิกภาพเหล่านี้ไปใช้ต่อยอดในการแนะนำผลิตภัณฑ์ หรือโฆษณา ให้เหมาะสมกับลูกค้าแต่ละคน