Digital Commons Network^™

Quintessential Acts Of Inquiry In Educational Practice: Delineating Inquiry And Interpretation In The Pursuit Of Teacher Professionalization, Ted Purinton

i.e.: inquiry in education

Sociological and political theories on the professions indicate that established professions utilize unique forms of inquiry and interpretation to guide practice. This essay argues that for teaching to become professionalized, unique forms of inquiry and interpretation need to be emphasized. Utilizing the concept of professional jurisdiction, the essay argues that other professions' forms of inquiry, while not detrimental to the purpose of teacher professionalization, do not establish the distinctive skills upon which teachers can lay claim.

Inquiry As Stance: Practitioner Research For The Next Generation., Della R. Leavitt

i.e.: inquiry in education

No abstract provided.

Cs3 And Action Research, Lonnie Rowell

i.e.: inquiry in education

No abstract provided.

Advocating For Practitioner Research, Arlene Borthwick, Wendy Gardiner, Linnea Rademaker

i.e.: inquiry in education

No abstract provided.

Ten Strategy Paradoxes In Service Innovation And Design, Robert Bau

ServDes Conference Series

Many service designers like to think; speak and work in terms of attributes and benefits. By designing user-centric solutions that are useful; usable and desirable the service provider can help users fulfil their functional and emotional needs. Let’s call this approach “designing for attributes and benefits”.

While service designers like to speak about attributes and benefits; many service providers prefer to speak about ROI; value creation; revenue generation; cost savings; productivity gains; brand building; etc. Innovation and design projects should achieve an acceptable ROI and create corporate value. Let’s call this approach “designing for ROI and corporate value”

According to …

The Concept Of Value In Design Practice - An Interview Study, Katarina Wetter Edman

ServDes Conference Series

Use and the value thereof are implicit in the design discourse and therefore rarely explicitly spoken of; although they are at the core of design practice. With the recent turn to a service dominant logic perspective; the service marketing discourse opens up for understanding value as value-in-use and value-in-context. This paper empirically explores and describes ways in which professional designers themselves express “value-in-use”. The findings suggest that professional designers do not focus explicitly on value as a standalone concept; but conceptualize value-in-use through contextualization and an extensive use of emotions.

Creating Scenarios For Regional Projects: Service Design For Multifunctional And Collaborative Food Networks, Daria Cantù, Giulia Simeone

ServDes Conference Series

This paper presents a strategic and service design approach to create scenarios for regional projects through an action-research strategy. The intent is to reflect on the basis of an on-going project; insisting on the Agricultural Park South Milano; lightening the actions taken and their contributions to the scenario building process.

This paper presents a strategic and service design approach to create scenarios for regional projects through an action-research strategy. The intent is to reflect on the basis of an on-going project; insisting on the Agricultural Park South Milano; lightening the actions taken and their contributions to the scenario building process.

Service Innovation Through Touch-Points: The At-One Touch-Point Cards, Simon Clatworthy

ServDes Conference Series

In this paper we review the area of touch-point innovation in services and specifically describe the development and use of a card-based toolkit developed in the AT-ONE project - the AT-ONE touch-point cards. These cards have been developed to assist cross functional teams during the first phases of the new service development (NSD) process. This paper describes the development of the tools; their intended use and their evaluation. The results show that the toolkit assists the innovation process and helps develop team cohesiveness. The card-based approach offers a tangibility that teams find useful; and that offers multiple usage alternatives. Discussion …

Spicing Up Public Journeys - Storytelling As A Design Strategy, Sandra Viña, Tuuli Mattelmäki

ServDes Conference Series

The paper is based on an ongoing research that aims at studying how storytelling approaches can be applied in designing public customer journeys and service environments. It first introduces briefly how storytelling has been applied in designing service experiences then introduces the research project Spice and its context and approach. Finally; the paper describes and reflects upon an example case and; how storytelling has been applied in gathering and creating stories as well as creating concept ideas.

Adapting Service Design Tools To Facilitate Interdisciplinary Research Collaborations, G. Teal, A. S. Macdonald, P. J. Moynihan

ServDes Conference Series

This paper describes an ongoing multidisciplinary research project which is developing and prototyping a new food service for older hospital patients. This is a multi-faceted project combining the skills of designers; food sensory scientists; dietitians; medical sociologists; ergonomists and technologists with a diverse group of end users and stakeholders to map the existing food service and identify opportunities for re-design. This paper describes how three design methods/tools conventionally used by designers have been adapted and used to collaborate with colleagues from different non-design disciplines.

Alternate Reality Games And Participatory Storytelling Beyond Entertainment: New And More Effective Ways Of Triggering And Creating Communities, Marco Zamarato

ServDes Conference Series

No abstract provided.

Case: Hälsokollen. Design Methods For Creating Services That Supports Longterm Behavioural Change, Elin Ankerblad, Marianne Norelius

ServDes Conference Series

No abstract provided.

Case: Innovating Implementation And Design Of Services Within The Public Sector, Stuart G Bailey

ServDes Conference Series

No abstract provided.

Exploring Networked Innovation; Results Of An Exploration And The Setup Of An Empirical Study, Katinka Bergema, Rianne Valkenburg, Maaike Kleinsmann, Cees De Bont

ServDes Conference Series

The growing complexity of societal problems and the increasing need to co-design contexts together with the service or product; force companies to collaborate in innovation. This networked innovation requires people to design together; who not only come from different disciplines; but also come from different organisations and companies. The collaboration in networked innovation therefore adds another level of complexity in addition to the (better known) collaboration in mono- and multidisciplinary teams and introduces new issues.

The growing complexity of societal problems and the increasing need to co-design contexts together with the service or product; force companies to collaborate in innovation. …

Health And Social Care Services For People With Complex Needs: The Importance Of Context In The Design Process, Eva-Maria Hempe, Terry Dickerson, P John Clarkson, Anthony Holland

ServDes Conference Series

No abstract provided.

Service Architecture Review Method, Simon Field

ServDes Conference Series

No abstract provided.

Service Design And Healthcare Innovation: Fr0m Consumption To Co-Production And Co-Creation, Karine Freire, Daniela Sangiorgi

ServDes Conference Series

In the last decades the economy saw two significant changes in the way value has been conceived and created: the introduction of the value-constellation model and the advent of the open innovation movement. This paper will report on how these paradigmatic changes are mirrored in public services reform; with a focus on healthcare services; and on how Design practice and research are contributing to this shift. The authors will use four case studies of healthcare design-driven service innovation as a way to reflect on which models and approaches designers have been using and to evaluate the actual results and impacts …

Service Design For Tourism Smes - The Concept Of Service Design And Its Application On The Alpine Zoo In Innsbruck; Austria, Marc Stickdorn, Anita Zehrer

ServDes Conference Series

No abstract provided.

Service Design Research: Which Direction Do We Want It To Take?, Johan Blomkvist, Stefan Holmlid, Fabian Segelström

ServDes Conference Series

No abstract provided.

Characteristics Of Value Co-Creation In A Learning Environment By Service Design And Service-Dominant Logic Frameworks, Jussi Haukkamaa, Pia Yliräisänen-Seppänen, Eija Timonen

ServDes Conference Series

Presently; educational institutions exist as complex networks of expertise that fulfil the needs of their stakeholders and respond to the challenges of a transforming society. Therefore; educational services are subject to a constant design process in co-operation with the customers and other stakeholders. Co-operation between parties is strongly related to the value co-creation; since the customer is the co-producer of the value according to the concept of service-dominant logic.

Service design research has paid little attention to the value of co-creation in networked education services. This paper focuses on value co-creation in service-dominant logic and service design frameworks using a …

Svid City Move, Eva-Karin Anderman, Claes Frössén

ServDes Conference Series

SVID City Move Interdesign is the main activity in a project about how to relocate people and societies in a positive way; despite unwanted reasons. City Move Interdesign took place in Gellivare from March 22 to April 4; 2009. City Move Interdesign was arranged by SVID in cooperation with Icsid; the Gellivare Municipality; the County Administrative Board of Norrbotten; the Swedish Ministry of Enterprise; Energy and Communications; LKAB and the European union/European Regional Development Fund.

SVID City Move Interdesign is the main activity in a project about how to relocate people and societies in a positive way; despite unwanted reasons. …

Plan, Design, Explore & Reflect – Customer Relevance In Bank Services Through Action Research, Erik Widmark

ServDes Conference Series

No abstract provided.

Service Design: Social Innovation Is Our Motivation, Sarah Drummond, Lauren Currie

ServDes Conference Series

No abstract provided.

The Design Value Of Business, Stefan Holmlid

ServDes Conference Series

In this small essay I will explore the notion of the design value of business. Interpreted as merely a play with words; such a statement may be regarded as a bearer of little value. But; taken as seriously as the more common question; what the business value of design is; it turns into a critical examination of basic conceptions of what design is for. It also paves the way for the critical claim that design value precedes business value.

Service Prototyping According To Service Design Practitioners, Johan Blomkvist, Stefan Holmlid

ServDes Conference Series

Current trends in service design research include case studies and similar approaches that aspire to reveal what the practice of service design looks like. The understanding of how service design is performed can serve as a base for future research into more specific research endeavours. One area where knowledge is said to be lacking is service prototyping; part of which knowledge this paper attempts to contribute. The main data source for the paper is findings from in-depth interviews with six practicing service designers from some of the more well-known design agencies. The informants consider service prototyping to be a very …

Transformative Services And Transformation Design, Daniela Sangiorgi

ServDes Conference Series

This paper claims how the parallel evolution of the conception of services and of Design for Services toward more transformational aims; would require a collective reflection on and elaboration of guiding methodological and deontological principles. By illustrating connections with similar evolutions in Participatory Design (from ‘Design for use before use’ to ‘Design for Design after Design’); Public Health Research (patient engagement and ‘empowerment’) and Consumer Research (Transformative Consumer Research); the author identifies key characteristics of transformative practices that ask for more ‘reflexivity’ on the designers’ side. Developing Design profession as contributing to society transformative aims is extremely valuable; but it …

Workshop: Service Design For Social Innovation: A Strategic Approach To Strengths And Weaknesses, Anders Emilson, Anna Seravalli

ServDes Conference Series

The workshop will focus on the challenges of service design for social innovation. Starting from the participants experience in research; practice/action research and education; the workshop will be aimed at brainstorming about which skills; methods and role could respond to the weaknesses of design pointed out by different actors working within the field of social innovation.

Towards A Practical Application Of Innovation Theory For Financial Services Firms - A Quick Step From Academy To Tooling, Åke Freij

ServDes Conference Series

No abstract provided.

Summer Finds Jccc Young At Heart

Imprint

Twenty-five 9th and 10th graders spent a week in the JCCC biotechnology lab int eh first-ever DNA camp offered as part of JCCC's summer youth enrichment programs.

Giant Cart Turns Heads

Imprint

A handcart is the workhorse of industry. At JCCC, it is a work of art.