Digital Commons Network^™

Customer Satisfaction And Service Quality In High-Contact Service Firm, Emilina R. Sarreal

DLSU Business & Economics Review

By taking attribute-based measures of service quality, this study establishes clear linkages between customer satisfaction (students) and quality (perception of their experience in the practicum program of the university). The results of this study clearly indicate that student satisfaction is more directly related to functional quality or process of service delivery. The delivery of service through implementation of clear policies and procedures contributed significantly to student satisfaction. The study recommends appropriate internal measures of efficiency and employee compensation as a means to ensure quality and customer satisfaction, and, as a whole, recommends a service marketing system for a high-contact type …

Carpe Noctum, Mark Andrew Turnage

Honors Program Theses

In movies, there are certain conventions that identify a film with a particular genre: a typical western has cowboys; a superhero movie may star a gifted protagonist; or an adventure film could feature exotic locations. Such is also the case with film noir, a movement characterized by storylines featuring criminal elements and their tensions with the police, stylized black-and-white cinematography, and a seedy, nightmarish cityscape. But just as an audience can easily identify genres like these, an author can also demythologize a genre by providing original themes within a familiar setting or inverting those themes that currently exist within the …

Female Hysteria Across Cultures And Periods In American Literature, Jessica Daine Droogsma

Honors Program Theses

Modernity would like us to believe we are in control: you can be whatever you want if you work hard enough; you are in charge of your own destiny; practice makes perfect; if you don’t like something, change it; you are what you eat. These popular aphorisms reflect our society’s addiction to self-determinism. We are completely set on the idea that we create and direct our own lives. However, there are larger influences in the world which are sometimes out of our control. The government, the media, society as a collective, and other such establishments have power over the individual. …

An American's Guide To Cultural Brokering, Jessica Anna Sauer

Honors Program Theses

The United States is the world's largest refugee host, welcoming almost 3 million people in the last 30 years, according to the January 16th, 2007 edition of the San Francisco Chronicle. In addition to refugees, the United States accepted 1,266,264 immigrants in 2006, as stated in the Office of Immigration Statistics 2006 Yearbook of Statistics. Furthermore, the Kids Count Data Center reports that one out of every five children lives in an immigrant family. Clearly, these numbers show that immigrants compose a significant part of our communities.

While the US strives to welcome newcomers, many immigrants are left in the …

Career Aspirations: Similarities And Differences Between Adolescence With Learning Disabilities And Adolescence Not Receiving Special Education Services, Cara A. Stromberg

Theses

The Self-Directed Search (SDS) and Career Advisement Questionnaire: Adolescent Form were administered to a group of high school students who were either classified with a learning disability (LD) or who were not receiving special education services. The SDS and Career Advisement Questionnaire: Parent Form were administered to a subset of parents of students with LD. Results indicate that students with LD differed in their work personalities compared to students not receiving special education services and compared to their parents’ estimates of their work personalities; specifically, students with LD held lower self-estimates about their own abilities compared to peers. Students with …

James Abbott Mcneill Whistler: Photographs Of His Paintings And The Art Of Photography, Hiroko Suda

Dissertations and Theses

James Abbott McNeill Whistler (1834-1903) is an important figure in the development of art photography. His lyrical and atmospheric images were not only admired by modernist painters, but also influenced many photographers who aspired to be artists. His treatment of the subject matter, careful selection of paper, and arduous printing process gave profound inspiration to many of the early twentieth century photographers.

Nonetheless, Whistler's own attitude towards the medium of photography was quite elusive. He never took the camera seriously as a tool of his artistic expression and photography was never included in his oeuvre. The artist never explained his …

Let My People Go: Human Capital Investment And Community Capacity Building Via Meta/Regulation In A Deliberative Democracy - A Modest Contribution For Criminal Law And Restorative Justice, Bruce P. Archibald

Articles, Book Chapters, & Popular Press

Globalization and the new information economy are putting great stress on western high-wage economies of which Canada is an exemplar. As individuals and together as a society, Canadians are being forced to become more flexible and strategic in adjusting to changing employment opportunities and economic challenges. Meanwhile, governments have shifted from being purveyors of welfare to being supervisors of both markets and decentralized/ privatized public services. Key roles for the government in this new political environment are the sponsorship of mechanisms for autonomous, individual human capital investment as well as for community responses to these emerging economic and social challenges. …

The Blurring Of The Lines: Children And Bans On Interracial Unions And Same-Sex Marriages, Carlos A. Ball

Fordham Law Review

No abstract provided.

Structural Dimensions Of Romantic Preferences, Russell K. Robinson

Fordham Law Review

No abstract provided.

Reconciling Morse With Brandenburg, Steven Penaro

Fordham Law Review

This Note examines Morse v. Frederick in connection with the Brandenburg v. Ohio test governing speech that advocates unlawful acts. In Morse, the U.S. Supreme Court devised a new test that gives school officials the power to restrict student speech promoting the use of illegal drugs. However, in Brandenburg, the Supreme Court held that speech must be struck down if the speaker intends to incite imminent lawless action and that speech is likely to produce such action. This Note argues that a relaxed application of the Brandenburg standard would be useful in prohibiting student drug speech within a school setting.

Revisiting The Legal Standards That Govern Requests To Sterilize Profoundly Incompetent Children: In Light Of The "Ashley Treatment," Is A New Standard Appropriate?, Christine Ryan

Fordham Law Review

This Note discusses the recent controversy surrounding a six-year-old girl named Ashley, whose parents chose to purposefully stunt her growth and remove her reproductive organs for nonmedical reasons. A federal investigation determined that Ashley’s rights had been violated because doctors performed the procedure, now referred to as the “Ashley Treatment,” without first obtaining a court order. However, the investigation did not make any conclusions regarding whether the “Ashley Treatment” could present a legally permissible treatment option in the future. After discussing the constitutional rights that the “Ashley Treatment” implicates and the current legal standards in place, this Note examines how …

Intentional Sex Torts, Deana Pollard Sacks

Fordham Law Review

Intentional tort law generally protects personal autonomy and self-determination vigorously by requiring fair disclosure before consent to physical contact is considered voluntary and valid. A glaring exception exists regarding consent to sexual relations. Although American law historically has provided remedies for fraudulent or other tortious inducement of sexual relations, current sex tort jurisprudence offers virtually no protection. The law’s contemporary “caveat emptor” approach to cases of sexual autonomy infringement is inappropriate because it departs from fundamental principles of intentional tort doctrine. In addition, the current law supports a “false” norm that sexual misappropriation is acceptable. Current law fails to protect …

Program Assessment: A Structured, Systematic, Sustainable Example For Civil Engineers, Allen C. Estes, Ronald W. Welch, Stephen J. Ressler

Architectural Engineering

As the outcomes-based accreditation process continues to evolve since its implementation six years ago, the standards for program assessment and continuous improvement are progressively being raised and many schools struggle with what is required. This paper offers an example of a structured, systematic, sustainable assessment program implemented by the civil engineering program at the United States Military Academy. The process is compatible with the university assessment process and has eight years of documented results. The assessment includes fast loop and slow loop cycles that accomplish very different things. Other features include standardized course assessments, embedded indicators, performance measures for all …

Substance Use And Barriers To Treatment Across Native Hawaiians/Pacific Islanders And Asian Americans, Lauren Michelle Levine

UNF Graduate Theses and Dissertations

Research shows that Asian Americans have lower rates of substance abuse treatment utilization than Caucasians. However, investigators have recently begun to separate Native Hawaiians/Pacific Islanders (NH/PI) from Asian Americans. Thus, it remains unclear whether disparities in barriers to treatment utilization differ across NH/Pis and Asian Americans. Data (N = 43,093) from the 2001-2002 National Epidemiologic Survey on Alcohol and Related Conditions (NESARC), a large, nationally representative survey was used in this study. A chi-square analysis examined whether disparities in barriers and utilization differed between NH/Pis (n = 300) and Asian Americans (n = 1,334). We found that NH/Pis who thought …

The Director's Desk Echinacea And Deer Whistles: Science And Trust In The Wildlife Arena, Ben C. West

Human–Wildlife Interactions

No abstract provided.

Deer–Vehicle Collision Prevention Techniques, Lauren L. Mastro, Michael R. Conover, S. Nicole Frey

Human–Wildlife Interactions

Every year in the United States approximately 1.5 million deer–vehicle collisions (DVCs) occur resulting in >29,000 human injuries, >200 human fatalities, 1.3 million deer fatalities, and >1 billion dollars worth of property damage. Despite the magnitude of this problem, there are relatively few well-designed studies that have evaluated techniques that can be used to reduce DVCs. Techniques to reduce DVCs fall into 4 categories: reducing the number of deer (Odocoileus spp.), reducing the number of vehicles, modifying deer behavior, and changing motorist behavior. Techniques to reduce the number of deer include decreasing the deer population or excluding deer from …

The Well-Being Of Nations: Linking Together Trust, Cooperation, And Democracy, William Tov, Ed Diener

Research Collection School of Social Sciences

The theme of this chapter is that cooperative and trusting social relationships tend to enhance people’s subjective well-being (happiness and life satisfaction), and that in turn positive feelings of well-being tend to augment cooperation and trust. Extensive empirical work now supports the fact that sociability, interpersonal warmth, community involvement, and interpersonal trust are heightened by positive emotions. New analyses based on the World Value Survey show that nations that are high on subjective well-being (SWB) also tend to be high on generalized trust, volunteerism, and democratic attitudes. Additional analyses indicate that the association of SWB to volunteerism and democratic attitudes …

Stepping Over Obstacles Of Different Heights And Varied Shoe Traction Alter The Kinetic Strategies Of The Leading Limb, Jeremy J. Houser, Leslie M. Decker, Nikolaos Stergiou

Journal Articles

This study aims to investigate the effects of shoe traction and obstacle height on friction during walking to better understand the mechanisms required to avoid slippage following obstacle clearance. Ten male subjects walked at a self-selected pace during eight different conditions: four obstacle heights (0%, 10%, 20%, and 40% of limb length) while wearing two different pairs of shoes (low and high traction). Frictional forces were calculated from the ground reaction forces following obstacle clearance, which were sampled with a Kistler platform at 960 Hz. All frictional peaks increased with increases in obstacle height. Low traction shoes yielded smaller peaks …

What Comes Next, Mario Podeschi

Masters Theses

A narrator named Mario Podeschi watches a character named Mario Podeschi be sent back in time from graduate school to his freshman year of high school. A twenty-four year old in a fifteen year-old body, the Mario character retains aH of his old memories leading up to Spring of2008 and tries to use them to his own benefit at his small town Illinois high school. Fifteen year-old Mario readdicts himself to cigarettes, chases high school crushes, and distances himself from his old friends. Not that his second chance at high school is a complete failure~he finds his soulmate in Saturday …

Cutting Back The Mask: Character And Coiffure In Fiction By F. Scott Fitzgerald, Ernest Hemingway, And Robert Penn Warren, Lisa Anne Powell

Masters Theses

Realistic fiction has recorded changing fashions of architecture and landscape, clothing and coiffure. For at least three centuries, writers of narrative have described the clothing and the hairstyles of their fictional women both to set them within a specific time ar place and to offer a key to their character. Hair as natural endowment and artificial adornment has served as an essential component to the character costume. Novelists have understood that women send messages, albeit sometimes unconscious ones, about themselves, their lives, and their feelings through the style, color and length of their hair. Writers have sometimes described women's hair …

Passage Through The Ocean: The Female Heroic Journey In The Novels Of Anita Desai, Jaime Pedigo Hendrix

Masters Theses

This study examines the female heroic journey in relation to the protagonists in three of Anita Desai's novels: Maya in Cry, the Peacock, Sita in Where Shall We Go This Summer, and Bim in Clear Light of Day. The elements of the heroic journey as described by Joseph Campbell in Hero with a Thousand Faces illuminate the journeys of Desai's characters, as certain of these elements appear in all three of the characters' journeys toward adulthood. The work of C. G. Jung is also central to this study, as his theories on psychological development are utilized to show the growth, …

Educated Mothers At Home: Motivation, Expectations, And Experiences, Adrienne Lynn Riegle

Masters Theses

This studuy explored the motivation for educated stay-at-home mothers (SAHНMs) to stay at home with their children and examined expectations and experiences regarding their decision. Twenty-two participants earned the minimum of a bachelor's degree or higher prior to staying at home with their own children for a period of at least 1 year and responded to an online survey of demographic information and open-ended questions. Qualitative data analysis led to a theoretical model of the SAHM experience. The model included 3 specific concepts: 1) individual interests as motivation; 2) commitment to and identity associated with the SAHM; and 3) the …

The Effect Of Social Pressure On Eating Habits Of College Students, Dawn Wilcox

Masters Theses

Food consumption is affected by a variety of factors including social pressure. A quasi-experimental design was used to determine the relationship between social pressure and food consumption in a restaurant environment. The study addressed the specific effect of one person’s decision to order or decline a second portion on fellow diners' consumption of beverages, salads, side dishes, entrées, and desserts. The research protocol was approved by the Institutional Review Board. A convenience sample of male and female college students (n=65) participated in a one hour dining experience in a restaurant setting. Subjects were randomly assigned to the control or treatment …

College Debt: An Exploratory Study Of Risk Factors Among College Freshmen And Its Effect On College Choice, Renee M. Smith

Masters Theses

College student loan debt has become an increasing concern in recent years. There has been a steady increase in the number of students taking out loans and in the total amounts borrowed for a college education (CollegeBoard, 2006). The majority of college students will graduate with some amount of college debt, but some graduates leave school with much higher loan debt than others. It is important to examine what makes some students more willing to take on higher educational loan debts than other students.

The primary purpose of this study was to explore risk factors associated with educational debt and …

Motivational Factors Of Marathon Running, Donna Lakinger

Masters Theses

This study was created to identify the motivations of marathon runners, that is, why they choose to participate in marathons. It is hypothesized that motives for running a marathon differ depending on experience, age, and gender.

Participants were eligible to complete the questionnaire if they had run at least one full marathon. Age, gender, and amount of experience were not restricted. Volunteers for the study were found at the Health and Fitness Expo for the Chicago Marathon and through various online running groups. The data was collected through an online survey • located at www.myg3.com. The Motivation of Marathoners Scales, …

Searching For A Connection: Internet Communication And Mobile Phone Use For Social Membership, Cathy Marie Quast Sowa

Masters Theses

College students struggle to develop successful interpersonal relationships, explore personal identity and establish social group memberships. The purpose of this study was to explore measured levels of social connectedness and social assurance among undergraduate student users of Internet communication and mobile phone. Survey results indicated that the number of hours students used electronic communication tools was not related to their feelings of social connectedness on campus. However, the data indicated that students mixed electronic communication media to make connections, even to simultaneous use of mobile phone and Internet communication. Results supported the researcher's connection attachment theory, which proposed that students …

Ethics In Experimentation, Donelson R. Forsyth

Jepson School of Leadership Studies articles, book chapters and other publications

Experimentation in the social sciences, by its very nature, requires researchers to manipulate and control key aspects of the social setting so as to determine what effect, if any, these manipulations have on the people in that setting. Such studies, although unmatched in terms of their scientific yield, nonetheless raise questions of ethics: Do researchers have the moral right to conduct experiments on their fellow human beings? What practices are unacceptable and what procedures are allowable? Can standards be established to safeguard the rights of participants?

Autokinetic Effect, Donelson R. Forsyth

Jepson School of Leadership Studies articles, book chapters and other publications

The autokinetic effect is an optical illusion. It occurs when a perceiver staring at a stationary pinpoint of light in an otherwise completely dark visual field believes that the light moves from its fixed position. This “self-motion” (auto-kinetic) is caused, in part, by the nearly imperceptible movements of the eye known as saccades. Ordinarily the visual system compensates for these naturally occurring motions of the eye, but when only a single light is visible with no frame of reference, the light appears to wander in unpredictable directions and at variable speeds. This illusion was first noted by astronomers when viewing …

Government Data Mining And The Fourth Amendment, Christopher Slobogin

Vanderbilt Law School Faculty Publications

The government's ability to obtain and analyze recorded information about its citizens through the process known as data mining has expanded enormously over the past decade. Although the best-known government data mining operation (Total Information Awareness, more recently dubbed Terrorism Information Awareness) supposedly no longer exists, large-scale data mining by federal agencies devoted to enforcing criminal and counter-terrorism laws has continued unabated. This paper addresses three puzzles about data mining. First, when data mining is undertaken by the government, does it implicate the Fourth Amendment? Second, does the analysis change when data mining is undertaken by private entities which then …

What Happened - And What Is Happening - To The Confrontation Clause?, Jeffrey L. Fisher

Journal of Law and Policy

No abstract provided.