Digital Commons Network^™

Service Personalization And Loyalty, A. Dwayne Ball, Pedro S. Coelho, Manuel J. Vilares

Department of Marketing: Faculty Publications

Purpose:

To investigate the effect of service personalization on loyalty, and to measure some of the psychological dynamics of the process.

Methodology:

structural equation modeling.

Findings:

We show that the effect of service personalization on loyalty exists, but that the effect is not all direct. Personalization works through improving service satisfaction and trust. Personalization and improved communication act together in such a way that they account for the variance in loyalty that would be otherwise explained by corporate image.

Research limitations:

Data, though comprising a very large probability sample, are from one economic sector in one European country.

Practical implications: …

Understanding Farmers’ Forecast Use From Their Beliefs, Values, Social Norms, And Perceived Obstacles*, Q. Steven Hu, Lisa M. Pytlikzillig, Gary D. Lynne, Alan Tomkins, William J. Waltman, Michael J. Hayes, Kenneth Hubbard, Ikrom Artikov, Stacey Hoffman, Donald A. Wilhite

Department of Earth and Atmospheric Sciences: Faculty Publications

Although the accuracy of weather and climate forecasts is continuously improving and new information retrieved from climate data is adding to the understanding of climate variation, use of the forecasts and climate information by farmers in farming decisions has changed little. This lack of change may result from knowledge barriers and psychological, social, and economic factors that undermine farmer motivation to use forecasts and climate information. According to the theory of planned behavior (TPB), the motivation to use forecasts may arise from personal attitudes, social norms, and perceived control or ability to use forecasts in specific decisions. These attributes are …

Do Attorneys Do Their Clients Justice? An Empirical Study Of Lawyers' Effects On Tax Court Litigation Outcomes, Leandra Lederman, Warren B. Hrung

Articles by Maurer Faculty

Do attorneys really add value or can unrepresented parties achieve equivalent results? This fundamental question ordinarily is difficult to answer empirically. An equally important question both for attorneys and the justice system is whether attorneys prolong disputes or instead facilitate expeditious resolution of cases.

Fortunately, there is a federal court that provides an excellent laboratory in which to test and answer these questions. In the United States Tax Court (Tax Court), where most federal tax cases are litigated, the government always is represented by Internal Revenue Service attorneys but a large portion of the taxpayer litigants proceed pro se. In …

Fourth Annual Henry Lecture: Families Alone: The Changing Economics Of Rearing Children, Elizabeth Warren

Oklahoma Law Review

No abstract provided.

Tradition & The Abolition Of Capital Punishment For Juvenile Crime, Harry F. Tepker Jr.

Oklahoma Law Review

No abstract provided.

Regarding Pained Sympathy And Sympathy Pains: Morality, And Empathy In The Civil Adjudication Of Pain, Jody L. Madeira

Articles by Maurer Faculty

This Essay considers the legal propriety of the empathic responses of jurors to suffering plaintiffs. To that end, Part II first explicates the legal contours of a tension between what is experiential or physical (objective) and what is expressionistic or non-physical (subjective). This tension is a foundational jurisprudential concern in personal injury litigation because the subjective is seen to threaten the rule of law: the perceived primacy of reason and logic. Thus, this tension is also what the parties' attorneys seek to exploit and what the court seeks to constrain. Part III explores why an empathic identification is indeed a …

Recognizing Odysseus' Scar: Reconceptualizing Pain And Its Empathic Role In Civil Adjudication, Jody L. Madeira

Articles by Maurer Faculty

This Article proffers a consideration of how the expression of pain impacts the interpersonal dimensions of personal injury proceedings, contesting through philosophical logic and textual analyses of case law and legal practitioners' texts the conclusion of scholars such as Elaine Scarry and Robert Cover that pain unmakes both the word and the world. Seeing pain as something that can and must be communicated, albeit in a different form than pain embodied, makes pain a much more profound force, comports with our understanding of pain as a physical yet interpersonally meaningful sensation, and has many evidentiary ramifications. Taking as its premise …

Lawyering For A Cause And Experiences From Abroad, Jayanth K. Krishnan

Articles by Maurer Faculty

For more than a decade, there has been a steady growth in what is now commonly referred to as the 'cause lawyering' literature. Partly as a response to those who were critical of the legal profession during the 1970s and 1980s, cause lawyering scholars have sought to rebut these critics' charges, as well as more comprehensively illustrate what, why, and how cause lawyers do what they do. While the critics of cause lawyers on the one hand, and cause lawyering scholars on the other, have made enormous contributions to the debate, only recently has the discourse shifted to examining an …

Still Mortgaging The American Dream: Predatory Lending, Preemption, And Federally Supported Lenders, Julia Patterson Forrester Rogers

Faculty Journal Articles and Book Chapters

This Article discusses the continuing problem of predatory lending abuses in the subprime home mortgage lending market and federal and state attempts to address the problem. Over the protests of consumer advocates, federal agencies have recently issued regulations preempting state predatory lending statutes as applied to national banks and thrifts. In addition, Congress is considering legislation that would preempt state predatory lending laws for all lenders. The Article considers the preemption debate, particularly in the context of federally supported lenders-banks, thrifts, and the government-sponsored enterprises (GSEs), Fannie Mae and Freddie Mac. Banks and thrifts receive support through the federal safety …

Exploring Group Behavior, Donelson R. Forsyth

Jepson School of Leadership Studies articles, book chapters and other publications

When I migrated from the world of constructions and took a position as a college professor and social psychologist, I found myself on the right side of the "good work if you can get it" divide. Granted, professoring is still work. There are politics of the office, bosses who make demands, and duties that must be fulfilled. Nor is it a glamorous occupation, as Hollywood's depictions of Indiana Jones-like professorial types would suggest. But depending on one's goals and perspectives, it is a personally fulfilling pursuit. It is an elite profession that requires special training and skill, and for much …

Effective Group Meetings And Decision Making, Donelson R. Forsyth

Jepson School of Leadership Studies articles, book chapters and other publications

Single individuals do much to advance the cause of peace, but much of the work - the decisions, advocacy, planning, and organizing - is handled by groups. In groups we pool our knowledge and abilities, give each other feedback, and tackle problems too overwhelming to face alone. Group members give us emotional and social support and can stimulate us to become more creative, insightful, and committed to our goals. When we work with others who share our values and goals, we often come to understand ourselves, and our objectives, more clearly.

Not every group, however, realizes these positive consequences. Often …

The "Actual State Of Things": Teaching About Law In Political And Historical Context, David E. Wilkins

Jepson School of Leadership Studies articles, book chapters and other publications

Vine Deloria, Jr., the most prolific Native writer and one of the most gifted intellectuals in American history, left a deep imprint in many of the fields he so artfully plowed, including: education, religion, politics, cultural critic, history, and indigenous knowledge. His scholarship on specific subjects came in waves, with each wave building upon the previous one before reaching its remarkable crest.

Deloria's scholastic and pragmatic legacy in federal Indian law and policy and indigenous governance is one that has produced several major books and numerous articles, which, in the pantheon of Deloria's prodigious body of works, rank highly in …

Temperament And Language Skills As Predictors Of Teacher–Child Relationship Quality In Preschool, Kathleen Moritz Rudasill, Sara E. Rimm-Kaufman, Laura M. Justice, Khara Pence

Department of Educational Psychology: Faculty Publications

Current educational policy emphasizes “school readiness” of young children with a premium placed on preschool interventions that facilitate academic and social readiness for children who have had limited learning experiences prior to kindergarten (Rouse, Brooks–Gunn, & McLanahan, 2005). The teacher–child relationship is viewed as a critical mechanism for the effectiveness of interventions (Girolametto, Weitzman, & Greenberg, 2003; National Institute of Child Health and Human Development Early Child Care Research Network, 2003). The purpose of this study was to determine how children’s temperament and language skills predict teacher–child relationship quality. The sample consisted of 99 at-risk preschool students. Three findings emerged: …

Museum Visitors’ Understanding Of Evolution, Amy N. Spiegel, E. Margaret Evans, Wendy Gram, Judy Diamond

Department of Educational Psychology: Faculty Publications

In spite of overwhelming scientific evidence supporting evolution, a large percentage of the Ameri-can public does not understand or accept the fundamental principles of evolutionary theory. Museums have an important role in educating children and adults about evolution. This paper reviews recent museum visitor studies, which suggest that while visitors are interested in learning about and less likely to reject evolution than the general public, they tend to have a limited understanding of evolutionary concepts. A new conceptual framework, based on developmental research, indicates that visitors reason about evolution differently depending on the type of organism they are considering, applying …

Design And Implementation Of Preparation Strategies For Massachusetts Comprehensive Assessment System Stakeholders, Judith Josephs

Theses and Dissertations

This applied dissertation was designed to provide better access to current preparation strategies for passing the Massachusetts Comprehensive Assessment System (MCAS) test. The test preparation strategies did not meet the needs of the students. The students did not know how to use the computer to study for the test and did not know how to study at home for the test. Teachers also did not know of the availability of electronic information to enrich their lessons and increase the achievement of vocational high school students.

The researcher developed strategies to train students and teachers on Bridges Transitions (1999) testGEAR and …

Impact Of Music Education In Early Childhood Classrooms, Melissa J. Wolf

Graduate Research Papers

Music is a universal language that connects all students regardless of age, background, or social status. In our school's today, music instruction can offer many academic benefits to our students, especially in the areas of reading and mathematics. However, elementary school music teacher positions are being cut each year because of the lack of funds in the school district's budget. When this happens, classroom teachers are required to teach this subject to their students, according to Iowa Code-Chapter 12. These teachers may not be educated enough to give the students the instruction that is needed. This literature review examined the …

Problem Based Learning, Susan Tebbe

Graduate Research Papers

The No Child Left Behind legislation brought about a flurry of conversations regarding student achievement (McElroy, 2006). Increased use of standardized testing to measure student achievement has resulted in a discussion of teaching models. Is the transmission teaching model with its expository style the only mode to insure student success? Or is the constructivist teaching model with its inquiry style a mode that better leads to student success? This review of literature examines the instructional practices involved in problem based learning, a constructivist approach. The paper focuses on the components of problem-based learning, the benefits and challenges of using this.approach, …

Teacher Autonomy : A Review Of The Research Literature, Jaime A. Usma-Wilches

Graduate Research Papers

This paper reviews conceptual and empirical research on teacher autonomy in the context of school reform across countries. Research shows that teacher autonomy can be conceptualized as a personal sense of freedom from interference or in terms of teachers' exercise of control in four different school domains: Teaching and assessment, curriculum development, school functioning, and professional development. Research also confirms that teachers' autonomy for decision making is shaped by a number of personal and contextual factors, and that teachers' directed professional development experiences may enhance their autonomy. This review clarifies the meaning of teacher autonomy and other related terms, and …

Liberty, Gender, And The Family, Jennifer Mckitrick

Department of Philosophy: Faculty Publications

DISCUSSIONS OF JUSTICE within the classical liberal, libertarian tradition have been universalist. They have aspired to apply to any human community, whatever the makeup of its membership. Certainly some feminists have taken issue with this, arguing that the classical liberal, libertarian understanding of justice fails to address the concerns of women, indeed, does women an injustice. Among these we find Susan Moller Okin, and it will be my task in this essay to explore whether Okin's criticism is well founded. Susan Moller Okin's justice, Gender, and the Family is a landmark feminist discussion of distributive justice that raises issues no …

The Impact Of Open Source On Preinvention Assignment Contracts, Michael Mattioli

Articles by Maurer Faculty

This comment studies the implications of open source on pre-invention assignment agreements. Part I analyzes the basis for past enforcement of these contracts, with an eye toward distinctions between open source projects and more traditional commercial endeavors. Part II briefly reviews the history of patents and explores constitutional and contract-based arguments against the pre-invention assignment. Part III begins with a discussion of open source and then explores how this new phenomenon perfectly fulfills the goals behind the Patent Act. With these addressed, the central inquiry of pre-invention assignment agreements, as they could conflict with open source inventions, will be addressed. …

Center News/Faculty And Staff Updates, Human Rights Brief

Human Rights Brief

No abstract provided.

The Impoverishment Of Displacement: Models For Documenting Human Rights Abuses And The People Of Diego Garcia, David Vine

Human Rights Brief

No abstract provided.

International Legal Updates, Sebastian Amar, Shirley Woodward, Sabrina Balgamwalla, Amy Tai

Human Rights Brief

No abstract provided.

Updates From The International Criminal Courts, Mariam Ahmedani, Anne Heindel, Jeffrey Forbes, Robin Murphy, Leslie Thompson

Human Rights Brief

No abstract provided.

Book Reviews, Mark Vorkink, Christiana Hoffman, Mihir Mankad, Huwaida Arraf

Human Rights Brief

No abstract provided.

Alumni Profile, Emily Wann

Human Rights Brief

No abstract provided.

Alexandre Hogue's Passion: Ecology And Agribusiness In The Crucified Land, Mark Andrew White

Great Plains Quarterly (through 2013)

In 1939, Texas artist Alexandre Hogue completed The Crucified Land (Fig. 1), a striking comparison of water erosion on a Denton, Texas, wheat farm to the martyrdom of Jesus of Nazareth. The Crucified Land was originally intended as the final canvas of Hogue's Erosion series, which the artist began in 1932 as a condemnation of the careless agricultural practices that had produced wind and water erosion in his home state. When Hogue exhibited The Crucified Land that year at the Carnegie International, the painting's provocative religious overtones drew the notice of one critic, who referred to it as the latest …

The Effect Of Vitamin E, L-Arginine, N-Nitro L-Arginine Methyle Ester And Forskolin On Endocrine And Metabolic Changes Of Rats Exposed To Acute Cold Stress, Laila Y. Al-Ayadhi, Aida A. Korish, Ali S. Al-Tuwaijri

Saudi Medical Journal

OBJECTIVE: It is a well documented fact that under stress conditions the hypothalamic-pituitary-adrenal axis (HPA) and the sympathetic nervous system (SNS) are stimulated. This results in a series of neural and endocrine adaptations known as the stress response. The current study assessed the effects of acute cold stress on adrenomedullin (ADM) levels in plasma and peripheral tissues (kidneys and heart) of rats, as well as on blood glucose, cholesterol, triglycerides (TG), total proteins both before and after intraperitoneal administration of each of the following: vitamin-E, L-arginine, forskolin and L-NAME. METHODS: The current study was conducted in the Department of Physiology, …

Anti-Terrorist Finance In The United Kingdom And United States, Laura K. Donohue

Georgetown Law Faculty Publications and Other Works

This article adopts a two-tiered approach: it provides a detailed, historical account of anti-terrorist finance initiatives in the United Kingdom and United States—two states driving global norms in this area. It then proceeds to a critique of these laws. The analysis assumes—and accepts—the goals of the two states in adopting these provisions. It questions how well the measures achieve their aim. Specifically, it highlights how the transfer of money laundering tools undermines the effectiveness of the states' counterterrorist efforts—flooding the systems with suspicious activity reports, driving money out of the regulated sector, and using inappropriate metrics to gauge success. This …

The Fall Of Legal Ethics And The Rise Of Risk Management, Anthony V. Alfieri

Articles

No abstract provided.