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1997

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Innovative Applications Of Groupware For Solving Engineering Design Problems, Leslie F. Monplaisir, Colin Othniel Benjamin, Choayuan Lu Jan 1997

Innovative Applications Of Groupware For Solving Engineering Design Problems, Leslie F. Monplaisir, Colin Othniel Benjamin, Choayuan Lu

Engineering Management and Systems Engineering Faculty Research & Creative Works

In these case studies, groupware was used as a group decision-making environment to assist teams evaluating a quality function deployment framework for risk management and agile manufacturing system designs. In the first case, teams identified customers' requirements and risk categories for a research and development project. They then mapped the relationship between these customer requirements and the risk categories. In the second case, cross-functional teams collaborated in selecting the best layout for a cellular manufacturing facility. These experimental findings support the use of group decision systems by design and project teams required to manage R&D projects or to design agile …

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Self-Assessment Of Total Quality Management Programs, Hung Yi Wu, Henry Allen Wiebe, John Politi Jan 1997

Self-Assessment Of Total Quality Management Programs, Hung Yi Wu, Henry Allen Wiebe, John Politi

Engineering Management and Systems Engineering Faculty Research & Creative Works

Total quality management (TQM) has been increasingly accepted as a management philosophy. Criteria such as those contained in the Malcolm Baldrige National Quality Award (MBNQA) often guide TQM implementation. However, reports indicate that fully assessing TQM efforts is difficult and hiring experts to help with this task is expensive. Using survey instruments is an attractive alternative to full-scale assessment. Despite the availability of many papers covering organizational performance assessment, few instruments specifically address TQM evaluation. Furthermore, none of the TQM assessment instruments has been subjected to rigorous validation; thus, only modest confidence can be placed in results obtained from their …

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Managing Cultural Differences For Engineers, Halvard E. Nystrom Jan 1997

Managing Cultural Differences For Engineers, Halvard E. Nystrom

Engineering Management and Systems Engineering Faculty Research & Creative Works

Understanding cultural issues, developing cross-cultural communication skills and recognizing the need to effectively apply these skills in the global arena are becoming critical success factors for an increasing number of engineers. To address these needs, an engineering management class has been developed at the University of Missouri-Rolla, USA, that uses a team project approach as the major method to achieve the learning objectives. The student teams develop training manuals for dealing with engineers from specific international cultures, based on the material learned in class as well as personal interactions with individuals of the specific ethnic background. An application of this …

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