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Articles 6001 - 6030 of 8638
Full-Text Articles in Entire DC Network
Instructions For Educational Videos Used In Undergraduate Classes, Jamie Mcdermott
Instructions For Educational Videos Used In Undergraduate Classes, Jamie Mcdermott
Theses
Includes instructions for preparing gelatin, eggs, whipped cream, pie dough, yeast bread, and quick bread. Also gives information on knives, deep frying and sanitation.
Decision Making In A Nonprofit Organization: A Case Study, Mary J. Petersen
Decision Making In A Nonprofit Organization: A Case Study, Mary J. Petersen
Theses
Nonprofit organizations which are guided by volunteer boards generally do not apply business practices to decisions which have long range consequences for their organization or even for the industry they represent. The purpose of this study was to apply feasibility study guidelines to a decision facing the American Culinary Federation to expand its scope of accrediting activities to include culinary arts programs at the secondary level. A Task Force was assembled and guided through three meetings using methods of brainstorming, problem stating, analysis, and feedback mechanisms (both internally and externally). The study was concluded prior to final recommendations by the …
Mystery Shopping As A Service Quality Improvement Tool: Developing A Comprehensive Program For An Economy Motel Chain, Robyn L. Schultz
Mystery Shopping As A Service Quality Improvement Tool: Developing A Comprehensive Program For An Economy Motel Chain, Robyn L. Schultz
Theses
Organizations in all industries have discovered the importance of understanding customer needs and meeting or exceeding those needs through superior customer service. The hospitality industry, as the predominant service industry, has a particular responsibility to maintain high levels of customer satisfaction. An evaluation tool which all allows organizations to see their performance from the customer's perspective is mystery shopping. This project explores the systematic development and implementation of a mystery shopping program which is based on operational objectives and points to training needs in an economy motel group. While almost always a useful evaluation tool, the power of mystery shopping, …
Benchmarking Cross-Functional Teams In The Car Rental Industry, Iris Wolfson
Benchmarking Cross-Functional Teams In The Car Rental Industry, Iris Wolfson
Theses
The focus of this study is on the benchmarking of the use of cross-functional teams within the car rental industry. An in-depth look at the use of cross-functional teams in the car rental industry to determine if (1) cross-functional teams are present and (2) which car rental agency, if any, is the best in class. Focus is placed upon the identification of quality customer service in this industry through the use of four scenarios. A questionnaire was designed to determine the usage of cross-functional teams in the car rental industry. Five car rental agencies were studied. They are Alamo, Avis, …
The Effects Of Tourism On A Third World Country: A Case Study - Guyana, Monetta Edwards
The Effects Of Tourism On A Third World Country: A Case Study - Guyana, Monetta Edwards
Theses
The purpose of this study is to evaluate the impact of tourism revitalization on a developing country's (Guyana) economy.
Service Recovery: A Case Study, Sharon Lynn Yockel
Service Recovery: A Case Study, Sharon Lynn Yockel
Theses
This case study examines the readiness to implement a successful service recovery program in a culture that has operated as a monopoly for many years. Zemke's (1995) Recovery Readiness Inventory is used to survey a pilot group of 200 employees who have regular contact with customers. The survey shows that all the necessary policies and procedures are not in place and the culture is not ready to support the service recovery program. This conclusion is drawn from the survey scores. The minimum comfort zone score set by Zemke (1995) is achieved for only 1 category.
An Analysis Of Customer Service Orientation In A New York State Qsr Chain: A Case Study, Ram Nabar
An Analysis Of Customer Service Orientation In A New York State Qsr Chain: A Case Study, Ram Nabar
Theses
This is a case study about a fast food company whose aggressive growth in the past has left it vulnerable and unable to cope with the results of its expansion. This quickservice restaurant chain has been lauded by many business gurus for its innovation, efficiency and its focus on customer service. In the areas with Team Managed Units in place, customer satisfaction went up, and crew turnover went down. The hectic pace of change within the organization, however, is creating uncertainty and insecurity, making it impossible to function without true leadership taking over at the helm of the organization. The …
A Naturalistic Inquiry Into The Experience Of Job Loss, Kathryn Desai
A Naturalistic Inquiry Into The Experience Of Job Loss, Kathryn Desai
Theses
This research paper is the result of a "naturalistic inquiry" to explore job loss, as experienced by displaced senior managers of the Long Term Care System in Ontario, in 1997. The purpose of the study is to describe the experiences of a group of downsized Home Care and Placement Coordination managers, who lost their jobs in the transition to Community Care Access Centres. The methodology included the use of focus groups and in-depth interviews (which were tape recorded), to collect the data from a sample of volunteers across the province. This qualitative study validated other research, which has demonstrated that …
Comparative Analysis Of Marketing Software Programs: A Case Study, Judy Y. Lin
Comparative Analysis Of Marketing Software Programs: A Case Study, Judy Y. Lin
Theses
This study is a comparative analysis of 2 different marketing and sales software programs. An economy hotel located in Albany, New York is used for the case study. The purpose of this study is to determine whether or not either of the software programs can properly market the hotel taking into consideration the components the managers at the hotel want to see in a marketing program. Each of the programs is tested one by one using the data from the hotel and surrounding area. Once the programs are completely analyzed, a recommendation is made on which program is used for …
Annual Report Of The Town Of Rye, New Hampshire For The Year Ended December 31, 1996., Rye Town Representatives
Annual Report Of The Town Of Rye, New Hampshire For The Year Ended December 31, 1996., Rye Town Representatives
Rye, NH Annual Reports
This is an annual report containing vital statistics for a town/city in the state of New Hampshire.
Who Directs Direct Democracy?, Elizabeth Garrett
Who Directs Direct Democracy?, Elizabeth Garrett
The University of Chicago Law School Roundtable
No abstract provided.
Evaluating Direct Democracy: A Response, Matthew L. Spitzer
Evaluating Direct Democracy: A Response, Matthew L. Spitzer
The University of Chicago Law School Roundtable
No abstract provided.
Cercla's Contribution To The Federal Brownfields Problem: A Proposal For Federal Reform, Sarah W. Rubenstein
Cercla's Contribution To The Federal Brownfields Problem: A Proposal For Federal Reform, Sarah W. Rubenstein
The University of Chicago Law School Roundtable
No abstract provided.
@Govst.Edu, 1997-01, Office Of Public Affairs
@Govst.Edu, 1997-01, Office Of Public Affairs
@govst.edu
Monthly newsletter published by Governors State University between 1996-2001.
Annual Report Of The Town Officers Of Gilmanton, New Hampshire For The Fiscal Year Ending December 31, 1996 And Of The School District For The Year Ending June 30, 1996., Gilmanton Town Representatives
Annual Report Of The Town Officers Of Gilmanton, New Hampshire For The Fiscal Year Ending December 31, 1996 And Of The School District For The Year Ending June 30, 1996., Gilmanton Town Representatives
Gilmanton, NH Annual Reports
This is an annual report containing vital statistics for a town/city in the state of New Hampshire.
Annual Report Of The Selectmen, Auditors, Town Clerk, Town Treasurer, Tax Collector, Budget Committee, Road Agent, Trustees Of The Trust Funds, Trustees Of The Library, Planning Board, Police, Health And Fire Departments, Board Of Education, Town Of Hampstead, Hampstead, New Hampshire, For The Year Ending December 31, 1996, Together With The Vital Statistics For The Year, As Prepared By The Town Clerk, 1996., Hampstead Town Representatives
Hampstead, NH Annual Reports
This is an annual report containing vital statistics for a town/city in the state of New Hampshire.
Challenges In Using Technology For The Improvement Of Undergraduate Education, G. Roger Sell
Challenges In Using Technology For The Improvement Of Undergraduate Education, G. Roger Sell
Professional and Organizational Development Network in Higher Education: Archives
We may believe that access to more information will improve undergraduate education, but students conceptual foundations and critical thinking skills are essential for using information technologies and constructing knowledge.
Material World - Gathering The Goods
Material World - Gathering The Goods
Syracuse University Magazine
No abstract provided.
Material World - A Question Of Balance
Material World - A Question Of Balance
Syracuse University Magazine
No abstract provided.
The Punctator's World: A Discursion, Part X, Gwen G. Robinson
The Punctator's World: A Discursion, Part X, Gwen G. Robinson
The Courier
TEXTBOOKS for budding journalists are recommending short sentences of fifteen to twenty words and vertical lists for 'a clear layout' of difficult materials. They instruct that to be successful, authors need not embellish every sentence with a verb, nor, in fact, worry very much about 'grammar'. Language should be pitched to suit the sophistication levels of the reading masses, of whom there are an estimated seventy-seven million incompetents lurking in the U.K. and the U.S. alone. Such are the guiding directives for practising writers, and by extension, for editors, publishers, and book sellers, all of whom are scrambling to accommodate …
The Wonderful Wizards Behind The Oz Wizard, Susan Wolstenholme
The Wonderful Wizards Behind The Oz Wizard, Susan Wolstenholme
The Courier
The only biography of L. Frank Baum was coauthored by Frank Joslyn Baum and Russell P. MacFall. Having studied their papers, Wolstenholme explains how the biography was created and, at the same time, presents a case study in collaborative writing.
Mutation Of An Amino Acid Residue Influencing Potassium Coupling In The Glutamate Transporter Glt-1 Induces Obligate Exchange, Michael Kavanaugh, Annie Bendahan, Noa Zerangue, Yumin Zhang, Baruch I. Kanner
Mutation Of An Amino Acid Residue Influencing Potassium Coupling In The Glutamate Transporter Glt-1 Induces Obligate Exchange, Michael Kavanaugh, Annie Bendahan, Noa Zerangue, Yumin Zhang, Baruch I. Kanner
Biomedical and Pharmaceutical Sciences Faculty Publications
Glutamate transporters maintain low synaptic concentrations of neurotransmitter by coupling uptake to flux of other ions. After cotransport of glutamic acid with Na+, the cycle is completed by countertransport of K+. We have identified an amino acid residue (glutamate 404) influencing ion coupling in a domain of the transporter implicated previously in kainate binding. Mutation of this residue to aspartate (E404D) prevents both forward and reverse transport induced by K+. Sodium-dependent transmitter exchange and a transporter-mediated chloride conductance are unaffected by the mutation, indicating that this residue selectively influences potassium flux coupling. The results …
Beliefs And Behaviors Among Caps Members Regarding Ethical Issues, Mark R. Mcminn, Katheryn Rhoads Meek, Barrett W. Mcray
Beliefs And Behaviors Among Caps Members Regarding Ethical Issues, Mark R. Mcminn, Katheryn Rhoads Meek, Barrett W. Mcray
Faculty Publications - Doctor of Psychology (PsyD) Program
A survey was conducted of the ethical beliefs and behaviors of 498 Christian counselors, using the same 88-item instrument used in previous surveys of psychologists (Pope, Tabachnick, & Keith-Spiegel, 1987) and counselors (Gibson & Pope, 1993). Seventy-seven of the respondents were members of the Christian Association for Psychological Studies (CAPS). Generally, CAPS members appear to have high regard for and high compliance with prevailing professional ethical standards. Response patterns from the overall sample were simplified with factor analyses, resulting in two scales of ethical beliefs and four scales of ethical behaviors. Scale scores were used to compare CAPS members with …