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The Value Of Customer Relationship Management In The Service Industry In Egypt, Rasha Ahmed Negm
The Value Of Customer Relationship Management In The Service Industry In Egypt, Rasha Ahmed Negm
Walden Dissertations and Doctoral Studies
Researchers have demonstrated that customer centricity strategies, including customer relationship management (CRM), contribute to 33% of the formula for organizational success. Relationship management theory was used to frame this single case study focused on the factors contributing to successful CRM strategies used by business leaders in a multinational organization in the service industry in Egypt. This company was chosen for its successful implementation of CRM strategies, as shown by online reviews, the company website, and market reputation on its effective campaing results. The population consisted of managers working in the marketing department for more than 5 years. Data collection included …
Digitally Immigrant Social Work Faculty: Technology Self-Efficacy And Practice Outcomes, Ellen M. Belluomini
Digitally Immigrant Social Work Faculty: Technology Self-Efficacy And Practice Outcomes, Ellen M. Belluomini
Walden Dissertations and Doctoral Studies
The problem addressed in this study was the lack of a model for technology integration in social work education to meet the needs of graduate social workers in the field. Extant research has focused on the efficacy of online or blended learning, but not on social work educators' technology literacy. The purpose of this study was to explore social work educators' self efficacy related to technology use in curriculum and pedagogy. Digitally immigrant educators, defined as those over the age of 35, were studied since this group struggles in adjustment to technology, commonly used by younger students. The conceptual framework …
Women Working In Leadership Roles Who Were Raised In Father-Absent Families, Lauren Huff
Women Working In Leadership Roles Who Were Raised In Father-Absent Families, Lauren Huff
Walden Dissertations and Doctoral Studies
Girls from father-absent families tend to form low levels of trust that may dictate relationships throughout life, including progression into leadership roles. There is evidence to suggest that girls raised in father-absent families fail to reach their potential, and therefore public programs that address the development of strong interpersonal and leadership skills would enhance these capacities. Unfortunately, public programming gaps exist for girls raised in father-absent families that would provide the skills needed to be effective leaders in their schools, communities, and careers. Using House's path-goal leadership theory as the framework, this phenomenological study explored how girls from father-absent families …
Comparative Memory/Behavioral Symptoms Of Alzheimer's Disease: Eoad Vs. Load, Marcia Gale Roberson
Comparative Memory/Behavioral Symptoms Of Alzheimer's Disease: Eoad Vs. Load, Marcia Gale Roberson
Walden Dissertations and Doctoral Studies
Alzheimer's disease (AD) is a fatal disorder with no apparent cure. Early-onset AD (EOAD) occurs in individuals before the age of 65, and late-onset AD (LOAD) occurs in individuals age 65 and older. Past studies have proven that AD is fatal among Americans age 65 and older. The disease is characterized by impairments in memory and executive function as well as other cognitive and behavioral problems. The research questions addressed by this sequential, mixed-method study compared EOAD and LOAD by exploring common behavioral/cognitive symptoms and stage levels of AD. Research participants were recruited from the Alzheimer's Association who were members …
Increasing Seasonal Influenza Vaccine Rates In A Black Inner City Population, Barbara E. Beckford
Increasing Seasonal Influenza Vaccine Rates In A Black Inner City Population, Barbara E. Beckford
Walden Dissertations and Doctoral Studies
The seasonal influenza (flu) vaccine has been shown to prevent flu outbreaks that can cause debilitating effects on the body and even death. Underserved members of Black communities are more likely to refuse the flu vaccine than are persons of other ethnicities. The purpose of the project was to determine from a needs assessment the reasons for flu vaccine refusal in the Black population of an inner city clinic in order to develop tailored communication and nursing actions that promote awareness of the flu vaccine's importance and safety. The health belief model constructs (perceived susceptibility, perceived severity, perceived benefits, and …
Graphological Analysis: A Potential Psychodiagnostic Investigative Method For Deception Detection, Michelle R. Doscher
Graphological Analysis: A Potential Psychodiagnostic Investigative Method For Deception Detection, Michelle R. Doscher
Walden Dissertations and Doctoral Studies
False confessions and unproductive criminal investigations have resulted in misidentification of verbal and nonverbal deceptive cues. Further, the association of deceptive behavioral responses has not been confirmed based upon quantifiable graphological discrepancies. Guided by the 4-factor model for deceptive behavior, the purpose of this study was to explore the relationship between psycholinguistic cues and graphological spacing discrepancies. Handwriting samples were gathered from a stratified group of college students and law enforcement officers in rural Illinois and Tennessee (n = 113). The research was designed to determine whether graphological spacing discrepancies were evident in left margin indentions, word spacing, and sentence …
Strategies To Mitigate Nurse Turnover In Eastern And Northern Virginia, Fred E. Echoles
Strategies To Mitigate Nurse Turnover In Eastern And Northern Virginia, Fred E. Echoles
Walden Dissertations and Doctoral Studies
Registered nurses leaving the workplace are estimated to cost healthcare organizations and society between $1.4 and $2.1 billion annually. The purpose of this multiple case study was to explore what strategies leaders of healthcare organizations from the Eastern and Northern regions of Virginia can use to mitigate the effects of nurse turnover and its cost to the organization. The target population consisted of 8 RNs who experienced turnover during their nursing careers. The conceptual framework for this study was Herzberg's dual-factor theory. Face-to-face semistructured interviews were conducted and publically available documents were garnered. Thematic reduction of participants' interviews, coupled with …
The Impact Of Psychological Birth Order On Academic Achievement And Motivation, Alissa Jo Combs-Draughn
The Impact Of Psychological Birth Order On Academic Achievement And Motivation, Alissa Jo Combs-Draughn
Walden Dissertations and Doctoral Studies
Historically, research in the field of birth order yielded inconsistent and at times contro-versial results. Researchers have long been interested in the impact of birth order on both social and cognitive development, in part due to the research of Adler. The purpose of this quantitative study was to determine if psychological birth order directly impacts stu-dent achievement and motivation. The resource dilution theory and confluence model were used to investigate the relationship between sibling perception of family roles within familial settings and academic performance and motivation within the college setting. The quantitative study used an online survey to assess psychological …
Parental Perceptions Of Childhood Overweight And Obesity In Four-Year-Olds In Northeastern North Carolina, Crystal Keyes Terry
Parental Perceptions Of Childhood Overweight And Obesity In Four-Year-Olds In Northeastern North Carolina, Crystal Keyes Terry
Walden Dissertations and Doctoral Studies
Childhood obesity has increased due to factors such as more television time, less outside play, parents' lack of education about nutritious meals, and eating more fast food versus home cooked meals. Research has been performed on many school-aged children; however, there is a gap in research as it pertains to preschool children. Preschool age learning is when children are most receptive to habit-forming activities. The purpose of this transcendental phenomenological study was to assess the parental perceptions of 11 preschool parents in rural Northeastern North Carolina of 4-year-old children who have been told by a health care professional that their …
User Adoption Of Enterprise Resource Planning Systems In The Public Sector, Lionel O. Wright
User Adoption Of Enterprise Resource Planning Systems In The Public Sector, Lionel O. Wright
Walden Dissertations and Doctoral Studies
The importance of aligning information technology and business strategies to exploit capabilities and change business practices has increased as firms strive for competitive advantage in a diverse and changing marketplace. Nevertheless, over 50% of firms implementing enterprise resource planning (ERP) systems ranked expected process and value enhancements as inadequate, whereas only 13% indicated that implementations met their needs. The unified theory of acceptance and use of technology (UTAUT) model formed the conceptual framework of this single case study. The study comprised a purposeful sampling of 8 business managers in Southeast Alabama working in related job roles and based on established …
Teaching Through The Lens Of Humane Education In U.S. Schools, Kristine Cecilia Tucker
Teaching Through The Lens Of Humane Education In U.S. Schools, Kristine Cecilia Tucker
Walden Dissertations and Doctoral Studies
Humane education (HE) is a specialized niche in higher education and adult learning. HE provides a curricular framework positioning environmental ethics, animal protection, human rights, media literacy, culture, and change processes as the nexus for understanding and inspiring social change. Research-derived experiences illuminating how educators conceptualize and implement HE in U.S. schools are absent from the scholarly literature. Facing this gap, practitioners and administrators of HE programs cannot access nor apply research-derived practices to inform instruction. To address this gap, a conceptual framework was advanced weaving together HE teaching experience, Freirean philosophy, hyphenated selves, reflection-in-action, transformative learning, and transformative education …
The Experience Of Survivorship: Quality Of Life For African American Breast Cancer Survivors, Angela L. Grimmett
The Experience Of Survivorship: Quality Of Life For African American Breast Cancer Survivors, Angela L. Grimmett
Walden Dissertations and Doctoral Studies
African American breast cancer survivors are at a greater risk of experiencing disparities in mortality, treatment, and quality of life. The purpose of this phenomenological study was to explore the impact that breast cancer had on the quality of life of African American breast cancer survivors from a psychosocial, physical, spiritual, and economic perspective. Face-to-face, in-depth interviews were conducted with 9 volunteers who met the eligibility criteria of being breast cancer survivors of African American decent. The sample of survivors ranged in ages 45 to 80 and was between 6 to 30 years postdiagnosis. Giorgi's phenomenological method was used to …
Emergency Room Utilization Of Participants With Mental Health Conditions Enrolled In Health Home Services, Amanda Duff
Emergency Room Utilization Of Participants With Mental Health Conditions Enrolled In Health Home Services, Amanda Duff
Walden Dissertations and Doctoral Studies
Large numbers of individuals utilize the ER each year for mental health reasons. The health home agency in this study was designed under the Affordable Care Act with the intention of increasing patient self-management thus decreasing high-cost service utilization. The effectiveness of health homes in reducing mental health-related ER visits has remained unexplored. In this study, the relationship between participation in this program and ER utilization was examined, using the theoretical framework of the Health Belief Model. The sample of 128 health home participants with documented mental health conditions was selected using systematic random sampling. A one-way, repeated-measures t-test and …
Impact Of Distance, Diagnosis, And Demographics On Attendance For Rural Outpatient Treatment, Trey Howard Jensen
Impact Of Distance, Diagnosis, And Demographics On Attendance For Rural Outpatient Treatment, Trey Howard Jensen
Walden Dissertations and Doctoral Studies
Missed psychotherapy appointments inhibit mental health treatment, limit the availability of treatment to those waiting for care, and reduce clinician revenue. Previous research has revealed that the factors that predict missed appointments vary depending on the geographic location in which that research is conducted. There is not a complete understanding of the characteristics of people who miss appointments in a rural context. This study used information from 281 client records to examine the predictive relationships among missed appointments and the distance traveled to the clinic, mental health diagnosis, age, and gender at a rural outpatient mental health clinic. The purpose …
The Development And Content Validation Of An Adult Obesity Educational Program, Abel Okuma
The Development And Content Validation Of An Adult Obesity Educational Program, Abel Okuma
Walden Dissertations and Doctoral Studies
Overweight and obesity in patients with intellectual and developmental disabilities (IDD) are at epidemic levels in the United States. The problem identified for this DNP project is the incidence of overweight and obesity in IDD. The framework used involved the quality model for improvement. For this DNP project a new program called the Daily-Enhanced Physical Activities Program (DEPA) was developed to promote weight loss, reduce sedentary activities, and optimal body mass index (BMI) for IDD patients. Local experts consisting of two registered nurses, two physical therapists, and one direct support personnel working with IDD patients were recruited. Each expert reviewed …
A Curriculum On Culturally Competent Practices To Prevent Retraumatization In Diverse Survivors, Luana Rodriguez
A Curriculum On Culturally Competent Practices To Prevent Retraumatization In Diverse Survivors, Luana Rodriguez
Walden Dissertations and Doctoral Studies
This DNP project addresses the healthcare issue of intimate partner, domestic, and sexual violence (IPDSV), its impact on survivors, and reducing the potential for retraumatization by those who care for them in the clinical, behavioral, and social settings. Trauma-informed care interventions are designed to address the sequelae of trauma, promote recovery, and support resilience. Since IPDSV is a global health issue, supporting cultural needs of all clients is an essential aspect of trauma-informed care. This project was guided by a central research question that examined if trauma-informed, culturally competent curriculum be viewed by community stakeholders as an appropriate intervention for …
Labor Relations At A Major Airline: Exploring Employee Performance Strategies, Christian Popp
Labor Relations At A Major Airline: Exploring Employee Performance Strategies, Christian Popp
Walden Dissertations and Doctoral Studies
Globally, the aviation industry supports 58.1 million jobs in related industries and U.S. airlines alone generated 11.8 million jobs. Airline performance, productivity, and profitability depend on employees. The purpose of this single case study was to explore the strategies that U.S. airline leaders use to improve employee performance. The study was grounded with the Harvard model of human resource management. A stratified purposeful sample of 14 managers and 10 frontline staff from a Florida airline participated in semistructured individual interviews and a focus group, respectively. The data from these interviews were analyzed using Moustakas's modified van Kaam method. The themes …
African American Women Stem Majors' Lived Experiences In Community College, Loretta D. Westry
African American Women Stem Majors' Lived Experiences In Community College, Loretta D. Westry
Walden Dissertations and Doctoral Studies
The United States economy has an accelerating demand for science, technology, engineering, and mathematics (STEM)-related degrees and programs that makes it essential for members of minority populations to achieve degrees in these fields. African American women are underrepresented in STEM fields, suggesting a need to better understand their development and needs while attending community college. This hermeneutical, phenomenological research study investigated the lived experiences and perspectives of African American women enrolled in STEM majors at community colleges. The conceptual framework used to interpret data for this study was derived from Maslow, Erikson, and Rogers's humanist theories of social learning, and …
Drinking Water And Autism: Using Spatial Cluster Detection To Explore Patterns Of Autism Cases In Lane County, Oregon, Sherry Sandreth
Drinking Water And Autism: Using Spatial Cluster Detection To Explore Patterns Of Autism Cases In Lane County, Oregon, Sherry Sandreth
Walden Dissertations and Doctoral Studies
Autism Spectrum Disorders (ASD) are a complex array of neurological disorders with a diverse presentation, multiple etiologies, and long-term ramifications. Prevalence of ASD in the United States is about 1 in 50 children as of 2013, making it a significant public health problem. The etiology is not understood, and it is widely accepted that it is multicausal, with genetic and environmental influences. Prior research suggests an association between water source and ASD. Contaminants such as lead, arsenic, mercury, pharmaceuticals and pesticides found in water are associated with developmental disorders suggesting that a systematic review focused on water source was warranted. …
Exploring Leadership In A Multicultural School, Sonia Amarisse Matthew
Exploring Leadership In A Multicultural School, Sonia Amarisse Matthew
Walden Dissertations and Doctoral Studies
The educational problem addressed in this study was the lack of empirical research of the effects of how principal leadership characteristics and style influence the culture of multicultural schools. This qualitative case study identified and explored the leadership strategies used by a reputedly successful principal of a multicultural school. A successful principal was the case being studied. The conceptual framework was anchored in Burns' transformational leadership theory. Three research questions focused on the principal's leadership characteristics, the participants' perceptions of how the principal applied the leadership style, and the influence of the principal's leadership style on school culture. A principal, …
Airline Pilots In Recovery From Alcoholism: A Quantitative Study Of Cognitive Change, Heather Christina Hamilton
Airline Pilots In Recovery From Alcoholism: A Quantitative Study Of Cognitive Change, Heather Christina Hamilton
Walden Dissertations and Doctoral Studies
In order to perform their duties, airline pilots must have no clinical diagnosis of mental illness or any substance use disorder. However, provisions have been in place since the 1970s that provide for a return to work for airline pilots with alcohol problems. To date, over 5,000 airline pilots have undergone rehabilitation for Alcohol Use Disorder (AUD) and successfully returned to work. An important gap in the literature remains with regard to what extent improvements in cognitive performance may be experienced by airline pilots who complete treatment and to what extent age influences the amount of change. This study examined …
Supervisory Working Alliance And Job Satisfaction In Community Mental Health Settings, Jennifer Weigelt
Supervisory Working Alliance And Job Satisfaction In Community Mental Health Settings, Jennifer Weigelt
Walden Dissertations and Doctoral Studies
Researchers have written extensively on many facets of supervision in the counseling profession, including the supervisee benefits associated with a strong supervisory working alliance. While the majority of studies have focused on the working alliance in academic settings with student trainees, there has been a lack of research exploring the role of the supervisory working alliance in workplace settings, where supervision can be different from supervision offered in a university clinic or counseling center. Employee job dissatisfaction has been a problem identified within the mental health workforce. Researchers have identified effective supervision as a mediating factor. The purpose of this …
The Effect Of Personal Beliefs And Perceptions On Influenza Vaccination Uptake Among Older Adults, Rani Sujatha Athota
The Effect Of Personal Beliefs And Perceptions On Influenza Vaccination Uptake Among Older Adults, Rani Sujatha Athota
Walden Dissertations and Doctoral Studies
Despite a 90% fatality rate and high risk of complications from influenza infection, vaccination coverage remains lower among African American (AA) and Hispanic American (HA) older adults. Health care professionals, families, and older adults are concerned with improving vaccination uptake. The purpose of this study was to examine differences among older adult AA and HA compared to European Americans (EA) on how their personal beliefs and perceptions affect vaccination uptake. The health belief model guided this study. The study research design was a quantitative cross-sectional analysis of the 2009 National H1N1 Flu Survey. Weighed prevalence of vaccine uptake indicated all …
A Study Of Followers Under Transformational Leadership, Song X. Zhang
A Study Of Followers Under Transformational Leadership, Song X. Zhang
Walden Dissertations and Doctoral Studies
A gap exists in scholarship on how transformational leadership inspires healthcare workers in the eastern United States, which is important as healthcare costs are approximately 20% of the United States gross domestic product and rising. Improved healthcare performance may contribute to cost containment or even cost reductions. The purpose of this phenomenological study was to explore and describe the lived experiences of employees working for a transformational leader in a healthcare facility in the eastern United States. The conceptual framework was Bass's transformational leadership theory and von Bertalanffy's general systems theory. The overreaching research question asked how transformational leadership affected …
Veterans' Perceptions Of Military Stigma And The Shame Associated With Combat-Related Posttraumatic Stress, Alexander J. Buelna
Veterans' Perceptions Of Military Stigma And The Shame Associated With Combat-Related Posttraumatic Stress, Alexander J. Buelna
Walden Dissertations and Doctoral Studies
Military stigma is a heavy burden of social stigma internalized by veterans who are diagnosed with posttraumatic stress disorder (PTSD) during post-deployment psychological screening. PTSD is classified as a mental disorder associated with widespread reluctance to seek medical assistance. Among military veterans who suffer from combat-related posttraumatic stress (PTS), military stigma is considered a widespread problem. The purpose of this phenomenological study was to explore veterans' perceptions of various aspects of military stigma, including post-deployment psychological screening, the diagnosis of PTSD, and factors associated with reluctance to seek medical assistance for PTS. In-depth interviews were conducted with a convenience sample …
The Relationship Between Nutrient Intake And Social Emotional Functioning In Preschool Children, Tracy L. Daniel
The Relationship Between Nutrient Intake And Social Emotional Functioning In Preschool Children, Tracy L. Daniel
Walden Dissertations and Doctoral Studies
Mental health disorders are rising in children and being referred to as an epidemic. Numerous studies have shown micronutrient deficiencies and poor diet quality are suspected of playing a contributory role in the escalation of certain disorders. However, there is no research in young children focusing specifically on social emotional disorders and possible links to nutrition. Conventional treatment for social emotional disorders in children typically involves medication. Parents are increasingly turning to complementary and alternative medicine to treat their children with a method that is individualized and holistic. The biopsychosocial model provided the theoretical framework for this correlational study that …
The Leadership Experiences Of Immigrant Nigerian Women In New York City, Osinachi Muoka
The Leadership Experiences Of Immigrant Nigerian Women In New York City, Osinachi Muoka
Walden Dissertations and Doctoral Studies
Nigerian women face numerous cultural difficulties in their quest to attain leadership positions in Nigeria, a developing country. They are often overlooked in favor of men due to politics, religious beliefs, education, and bias in gender roles. When Nigerian women emigrate to a new country, the challenges are even greater. Although several United States policies impact the ability of a female immigrant to attain a leadership position 'the Equal Pay Act, Affirmative Action, and the Equal Employment Opportunity Act' little research has examined the challenges that affect their quest to attain leadership positions in the United States. This study explored …
Teacher Perception Of Technology As A Conduit To Acquiring Critical Thinking Skills, Wanda Pearl Patrick
Teacher Perception Of Technology As A Conduit To Acquiring Critical Thinking Skills, Wanda Pearl Patrick
Walden Dissertations and Doctoral Studies
Seventh-grade and eighth-grade special education students struggle to learn higher-order thinking skills in pre-algebra and algebra that can be addressed by using technology. However, little is known about science, technology, engineering, and math (STEM) teachers' attitudes toward use of and their actual use of calculators and technology to access students' development of higher-order thinking skills. The purpose of this qualitative case study was to explore the perceptions of rural middle school Grade 7 and 8 STEM teachers in one Western state. This study used Gardner's multiple intelligences and Armstrong's neurodiversity theories as a framework. Participants were 10 Grade 7 and …
Tacit Knowledge Capture And The Brain-Drain At Electrical Utilities, Nicholas Steven Perjanik
Tacit Knowledge Capture And The Brain-Drain At Electrical Utilities, Nicholas Steven Perjanik
Walden Dissertations and Doctoral Studies
As a consequence of an aging workforce, electric utilities are at risk of losing their most experienced and knowledgeable electrical engineers. In this research, the problem was a lack of understanding of what electric utilities were doing to capture the tacit knowledge or know-how of these engineers. The purpose of this qualitative research study was to explore the tacit knowledge capture strategies currently used in the industry by conducting a case study of 7 U.S. electrical utilities that have demonstrated an industry commitment to improving operational standards. The research question addressed the implemented strategies to capture the tacit knowledge of …
The Effects Of A Reading Comprehension Intervention Package On Increasing Third Grade Students' Comprehension Skills, Marilyn P. Card
The Effects Of A Reading Comprehension Intervention Package On Increasing Third Grade Students' Comprehension Skills, Marilyn P. Card
Walden Dissertations and Doctoral Studies
Increasing students' reading comprehension involves the use of targeted strategies and effective instruction. Previous research has shown that instruction in individual skills such as vocabulary acquisition, reading fluency, writing, and story mapping help increases students' reading comprehension. However, few studies have explored combining these skills and their cumulative effects, if any, on reading comprehension. The purpose of this quasi-experimental secondary analysis study was to examine the effects of adding a reading comprehension instruction package (RCIP), which includes vocabulary acquisition, reading fluency, and writing, to instruction in story mapping alone. Constructivist theory was used as the theoretical framework for this study. …