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Using Design Thinking For Organizational Development And Addressing Change, Keith Tadao Matsumoto
Using Design Thinking For Organizational Development And Addressing Change, Keith Tadao Matsumoto
Walden Dissertations and Doctoral Studies
Organizations that lack competitiveness may not survive changes in market conditions due to the inability to understand customer needs and problems. Small business leaders who do not address customer needs, identify market changes, and market demands may not maintain competitiveness. Grounded in the design thinking framework, the purpose of this qualitative single case study was to explore organizational development processes used by small business leaders to address evolving market conditions and maintain competitiveness. The participants included five executive management team members from one organization in Hawaii who used effective organizational development processes to manage evolving market conditions and maintain competitiveness. …
Personal Initiative Differences Between Combat Arms And Non-Combat Arms Field Grade Officers, Gregory Morris Thomas
Personal Initiative Differences Between Combat Arms And Non-Combat Arms Field Grade Officers, Gregory Morris Thomas
Walden Dissertations and Doctoral Studies
Senior U.S. Army leaders have indicated shortcomings in personal initiative (PI) among Army officers, especially between combat arms and non-combat arms field grade officers. PI is a critical contributor to individual and organizational effectiveness and to the Army’s approach to command and control. However, the Army does not measure PI differences. This quantitative causal-comparative study involved an online, Self-Report Initiative Scale (SRIS) to measure PI. The target population was U.S. Army field grade officers attending resident Command and General Staff School between August 2020 and June 2021. The study used three research questions to address differences in PI scores between …
Nonusable Enterprise Systems And Productivity And Well-Being Of Canadian Automobile Dealership Accountants, Manuel Felicio
Nonusable Enterprise Systems And Productivity And Well-Being Of Canadian Automobile Dealership Accountants, Manuel Felicio
Walden Dissertations and Doctoral Studies
Enterprise system software is adapted by organizations to automate business processes. However, adaptation failures ranging from 50% to 90% make an enterprise system nonusable, costing millions of dollars to companies. The problem was the systemic barrier hindering productivity, which impels a phenomenological study to explore on what are the lived experiences of Canadian automotive dealership accountants related to their productivity and well-being when the enterprise system is nonusable. The research question asked, what are the lived experiences of Canadian automotive dealership accountants related to their productivity and well-being when the ES is nonusable. The conceptual framework for this research was …
Effective Leadership Strategies To Sustain Small Businesses’ Operations Beyond 5 Years, Sulemana Jawula
Effective Leadership Strategies To Sustain Small Businesses’ Operations Beyond 5 Years, Sulemana Jawula
Walden Dissertations and Doctoral Studies
Small businesses play a critical role in the job creation and overall growth of the U.S. economy; however, many small businesses fail soon after startup. The failure of small businesses results psychological, social, and financial turmoil for small business leaders. Grounded in transformational leadership theory and Chamberlin’s theory of strategy, the purpose of this qualitative multiple case study was to explore leadership strategies small business leaders use to sustain their operations beyond 5 years. The participants were five business leaders of five selected small businesses in the Bronx, New York, who used effective leadership strategies to sustain their operations beyond …
An Interrupted Times Series Of The Personnel Security Section's Method To Address The Periodic Reinvestigation Case Backlog, Lathaniel F. Mills
An Interrupted Times Series Of The Personnel Security Section's Method To Address The Periodic Reinvestigation Case Backlog, Lathaniel F. Mills
Walden Dissertations and Doctoral Studies
The problem of periodic reinvestigation case backlogs faced by the personnel security section of the Transportation Security Administration was explored in this study. Specifically, a quantitative, quasi-experimental, interrupted time series methodology was employed to examine the effectiveness of the periodic reinvestigation team creation by the personnel security section to mitigate the case backlog. The administrative study was needed because the case backlog prevents the organization from following government guidance on periodic reinvestigation case processing. Organizational change theory was the conceptual framework that guided this study. Data gathered from the Integrated Security Management System helped answer the central research question regarding …
Exploring The Influences Of Culture On Hand-Hygiene Beliefs Of Foreign-Born Healthcare Workers, Sheila Blanche Davis
Exploring The Influences Of Culture On Hand-Hygiene Beliefs Of Foreign-Born Healthcare Workers, Sheila Blanche Davis
Walden Dissertations and Doctoral Studies
AbstractThe hand-hygiene practices of nonadherent health care workers (HCWs) are a major threat to patient safety and thus continue to be a concern for healthcare leaders and administrators worldwide. Healthcare-associated infections (HAIs), which are linked to HCWs' unclean hands, are prevalent throughout global healthcare settings. Global migration in the nursing profession and intercontinental travel among direct patient care providers make it challenging for healthcare leaders to sustain HCWs' adherence to hand-hygiene practices. The purpose of this grounded study was to explore the influence of the cultural beliefs about hand-hygiene practices of foreign-born HCWs. The theory of planned behavior was used …
Principals' Leadership Style As A Predictor Of School Climate In Urban High Schools In Baltimore, Kelly Alicia Watson
Principals' Leadership Style As A Predictor Of School Climate In Urban High Schools In Baltimore, Kelly Alicia Watson
Walden Dissertations and Doctoral Studies
To improve student achievement in urban public schools with high poverty, it is important to address specific leadership styles (i.e., transformational, transactional, and passive-avoidant leadership styles) in relationship to their school climate. The purpose of this multivariate correlational study, framed by leadership theory, was to investigate the relationship between principals' leadership and school climate as perceived by high school teachers in an urban school district. The relationship between three predictor variables (average class size, years of experience of the teacher, and leadership style) and one criterion variable (school climate) was examined. The Multifactor Leadership Questionnaire was used to measure leadership …
Factors Influencing K–12 Female Educators’ Decisions Not To Apply For The Superintendency, Tiawana Giles
Factors Influencing K–12 Female Educators’ Decisions Not To Apply For The Superintendency, Tiawana Giles
Walden Dissertations and Doctoral Studies
AbstractDespite holding 75% of certified positions in K–12 schools in the United States, women hold just 24% of public school superintendent positions. The purpose of this qualitative case study was to gain an understanding of why female principals and central office personnel attained superintendent credentials and have not yet applied for a superintendent position. The conceptual framework for the study was feminist standpoint theory, which is often used to guide research regarding the knowledge and understanding of marginalized groups. Two research questions were used to explore why female K–12 principals attained their superintendent license and why they decided not to …
Relationship Between Part Pricing, Secondary Discounts, And Gross Profit In The Heavy- Duty Trucking Industry, Arlisa Michelle Campbell
Relationship Between Part Pricing, Secondary Discounts, And Gross Profit In The Heavy- Duty Trucking Industry, Arlisa Michelle Campbell
Walden Dissertations and Doctoral Studies
Business leaders who fail to maximize gross profits place organizations at an increased risk of failure. Grounded in Jules Dupuit’s cost-benefit analysis theory, the purpose of this quantitative ex post facto study was to examine the relationship between part price, secondary discounts, and gross profit in the heavy-duty trucking industry. Archival data records (N = 21,485) for 2019 part sales in the heavy duty trucking industry were analyzed using multiple linear regression. The multiple regression results indicated the full model, containing the 2 predictor variables (secondary discount and part price), was able to predict gross profit, F (1, 21483) = …
Strategies For Implementing A Successful Customer Relationship Management System, Samuel Adebayo
Strategies For Implementing A Successful Customer Relationship Management System, Samuel Adebayo
Walden Dissertations and Doctoral Studies
Customer relationship management (CRM) software implementation fails in thepackaging industry because of ineffective CRM implementation strategies. Effective strategies for CRM software implementation are essential to CRM managers for improving CRM project success rates. Grounded in Kano’s customer satisfaction theory, the purpose of this qualitative multiple case study was to explore the strategies CRM managers in the packaging industry used to operate a profitable business. Data were collected through semi-structured interviews and documents of CRM strategies. Participants were four CRM managers located in Illinois who had a minimum of 10 years of successfully managing CRM systems with high success rates. Data …
Leaders’ Strategies For Motivating The Millennial Generation To Sustain High Levels Of Performance, Juan M. Alvarez
Leaders’ Strategies For Motivating The Millennial Generation To Sustain High Levels Of Performance, Juan M. Alvarez
Walden Dissertations and Doctoral Studies
Failure to identify and implement strategies to address the needs of the Millennial workforce can lead to a decrease in productivity in the organization. The increasing number of Millennials in the workforce creates a challenge for many business leaders in maintaining or surpassing the productivity levels found in organizations where the baby boomer employees are the majority. Grounded in transformational leadership theory, the purpose of this qualitative single case study was to explore the strategies that warehouse supervisors use to enable Millennial employees to maintain or surpass productivity levels in organizations. Interviews were conducted with six warehouse supervisors who had …
Reducing Recidivism Of Psychiatric Inpatient Clients In Behavioral Health Facilities, Cottrell Jacobs
Reducing Recidivism Of Psychiatric Inpatient Clients In Behavioral Health Facilities, Cottrell Jacobs
Walden Dissertations and Doctoral Studies
AbstractResearch shows readmitting clients to inpatient psychiatric facilities within 30 days to one year of discharge can be costly for an organization and may represent less than optimal quality care for clients. The purpose of this study was to obtain an in-depth understanding of practices and barriers to reducing inpatient readmissions by completing a qualitative case study of readmission reduction strategies used by a large inpatient psychiatric facility in the southern United States. The Baldrige excellence framework was used to guide the assessment of the organization. Data collection consisted of five semi-structured interviews with organizational leaders, evaluation of internal archival …
Electric Cooperative Managers’ Strategies To Enhance Organizational Commitment To Increase Employee Productivity, Michael Edward White
Electric Cooperative Managers’ Strategies To Enhance Organizational Commitment To Increase Employee Productivity, Michael Edward White
Walden Dissertations and Doctoral Studies
Lack of effective leadership strategies contributes to a reduction in employee engagement and productivity. Managers are concerned about the lack of effective leadership strategies because it negatively affects employee engagement and productivity, reducing organizational growth. Grounded in Bass’s transformational leadership theory, the purpose of this qualitative single case study was to explore effective leadership strategies used to enhance employee engagement and increase productivity. Five managers from an electric cooperative in Northwest Florida who implemented effective leadership strategies participated in the study. Data were collected using semistructured interviews and a review of organizational documents. Data were analyzed using Yin’s five-step approach. …
Improving The Patient Experience With Case Management Follow Up Phone Calls: A Quality Improvement Project Evaluation, Karen Jarrell
Improving The Patient Experience With Case Management Follow Up Phone Calls: A Quality Improvement Project Evaluation, Karen Jarrell
Walden Dissertations and Doctoral Studies
In January of 2020, a follow-up phone call quality improvement initiative was implemented by the case management department of an acute care facility located in the Mid-Atlantic region of the United States, to improve the patients’ healthcare experience. The intent was to improve the Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores. This quality improvement (QI) project was conducted using the Plan-Do-Check-Act Cycle along with the Kotter’s 8-step change model. The purpose of the QI project evaluation was to determine if a QI initiative using follow up phone calls had a positive effect on increasing CAHPS survey scores. The …
Using Knowledge Management Practices In Small Business Organizations, Brandon Stewart
Using Knowledge Management Practices In Small Business Organizations, Brandon Stewart
Walden Dissertations and Doctoral Studies
Small businesses struggle to attain, retain, and transfer knowledge using knowledge management (KM). Small business enterprise (SBE) leaders who do not leverage core competencies of KM are at high risk of failure. Grounded in Nonaka’s dynamic theory of knowledge creation, the purpose of this qualitative multiple case study was to explore the KM strategies small retail business leaders in the Dallas/Ft. Worth area use for sustainability. The participants comprised 4 small business enterprise leaders in the Dallas/Ft. Worth area who effectively used KM strategies to sustain business beyond 5 years. Data were collected from semistructured interviews and internal and external …
Somali Remittance Companies’ Transition To Islamic Banks, Ali Abdi Farah
Somali Remittance Companies’ Transition To Islamic Banks, Ali Abdi Farah
Walden Dissertations and Doctoral Studies
Somalia’s financial industry is transforming. Some remittance companies havetransformed into Islamic banks, which was not easy because the remittance companies lacked the technology, finance, and human capital necessary to make the banks sustainable. Money transfer operators that transform into Islamic banks also risk failure due to limited knowledge of the transformation’s effects. The purpose of this descriptive phenomenological study was to explore the lived experiences of a sample of leaders of Somali remittance companies that were transformed into Islamic banks. A three-step conceptual framework consisting of goal, process, and outcome guided the inquiry. The research question concerned the lived experiences …
Chief Officers’ Perspectives Of Traffic Incident Management Standards Following A Line-Of-Duty Fatality, Charles David Hughes
Chief Officers’ Perspectives Of Traffic Incident Management Standards Following A Line-Of-Duty Fatality, Charles David Hughes
Walden Dissertations and Doctoral Studies
AbstractAccording to the United States Fire Administration, an average of five firefighters are killed annually at scenes of roadway incidents. The purpose of this study was to explore chief fire officers’ perceptions of incident management policies and standards for the prevention of firefighter line-of-duty deaths resulting from secondary collisions. Their perceptions may contribute to the efficacy and appropriateness of incident management policies and standards and may also lead to recommendations to improve compliance. The research question was to understand what chief fire officers’ perceptions of incident management policies and standards for preventing firefighter line-of-duty-deaths from secondary collisions. The theoretical framework …
Transformational Leadership Strategies Small Business Owners And Managers Use To Increase Profitability, Renee Laura Yolande Morris-Phillip
Transformational Leadership Strategies Small Business Owners And Managers Use To Increase Profitability, Renee Laura Yolande Morris-Phillip
Walden Dissertations and Doctoral Studies
AbstractEighty-two percent of small businesses fail. Small business failure is essential to the Antiguan local community, as small businesses are the pillar of the Antiguan economy with considerable contributions in employment and economic development. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore transformational leadership strategies small business owners and managers use to increase profitability. The participants comprised five small business owners and managers in Antigua, who effectively used transformational leadership strategies to increase profitability. Data were collected using semistructured interviews and reviews of company artifacts. Data were analyzed using Yin’s five-step data …
Intelligence Readiness And Operational Capability Of The National Guard Within The U.S., Jose Felipe Perez
Intelligence Readiness And Operational Capability Of The National Guard Within The U.S., Jose Felipe Perez
Walden Dissertations and Doctoral Studies
The National Guard has a highly specialized and operable intelligence force that can be useful to the communities it serves, and how that intelligence can be best used has been the focus of scholars in recent years. Researchers have demonstrated, however, that such integration of intelligence is a daunting task due to many barriers and misconceptions. Researchers have as yet been unable to establish how this might best be accomplished and those barriers diminished. The purpose of this qualitative case study was to define the National Guard’s potential roles and examine their possible integration into the domestic Intelligence Community. Theories …
Strategies Information Technology Managers Use To Motivate Remote Employees, Jennifer Leonard
Strategies Information Technology Managers Use To Motivate Remote Employees, Jennifer Leonard
Walden Dissertations and Doctoral Studies
Some managers are experiencing challenges keeping remote workers motivated. Managers are concerned with motivating remote employees to ensure production levels are met or exceeded. Grounded in Vroom’s expectancy theory, the purpose of this qualitative multiple case study was to explore strategies information technology (IT) managers from five organizations in the Southeastern United States used to motivate remote employees. Data were collected from semistructured interviews with 5 business leaders, company website information, and other documentation provided by the IT leader. Data analysis involved recognizing frequent phenomena and coding meaningful and common themes, phrases, or key words. Four themes were evident: transformation …
Clinical Practice Guidelines For Assessing And Reporting Workplace Violence Against Nurses, Janice Lynn Canfield
Clinical Practice Guidelines For Assessing And Reporting Workplace Violence Against Nurses, Janice Lynn Canfield
Walden Dissertations and Doctoral Studies
AbstractWorkplace violence consists of physically and psychologically damaging actions while on duty. In healthcare, under a cloak of secrecy concerning workplace violence, an underreported epidemic exists. This problem is important to address because workplace violence can affect the quality of care delivered and patient care outcomes.. The purpose of this project was to develop a nursing clinical practice guideline (CPG) to assist hospital-based nurses to identify risk factors for workplace violence, identify strategies to mitigate violence, and report workplace violence. This CPG can be an effective tool for nurses to better understand the scope and nature of violence in the …
Mentoring Strategies For Enabling Employees’ Career Progression, Anticia Alston
Mentoring Strategies For Enabling Employees’ Career Progression, Anticia Alston
Walden Dissertations and Doctoral Studies
Organizations without mentorship programs are at risk for leadership skill development. Using successful mentoring strategies, human resource managers may increase their talent pool, increase organizational opportunities, and improve the organization’s overall climate. Guided by Kram’s mentoring theory, the purpose of this qualitative single case study was to explore mentoring strategies that some human resource management (HRM) leaders working in civil service within the federal government successfully use to assist the professional development of their employees. Participants included five civil service HRM leaders within the federal government in the southeastern region of the United States who used mentoring strategies to assist …
Emotional Intelligence And Leadership Performance In Manufacturing Organizations In Lagos State, Nigeria, Gabriel Onabote
Emotional Intelligence And Leadership Performance In Manufacturing Organizations In Lagos State, Nigeria, Gabriel Onabote
Walden Dissertations and Doctoral Studies
Poor emotional intelligence creates huge complications in the workplace. The consequences include diminished employee’s productivity and deteriorating leadership performance. Guided by the principles of emotional intelligence theory, this correlational study investigated the relationship between emotional intelligence (EI) and leadership performance at four selected Fast-Moving Consumer Goods (FMCG) companies in Lagos State. The study relied on primary data gathered using the Work Profile EI Questionnaire to measure emotional intelligence, while leadership performance scale questionnaire was used to evaluate leadership performance. Two hundred and thirty-five participants were recruited using the stratified sampling approach. Pearson correlation and linear regression analysis were used to …
Leadership Strategies To Reduce Employee Turnover In The Health Care Industry, Sheila Redmond
Leadership Strategies To Reduce Employee Turnover In The Health Care Industry, Sheila Redmond
Walden Dissertations and Doctoral Studies
In 2018, over 3.1 million the United States health care employees vacated their jobs. Leaders who lack strategies to reduce employee turnover impose a significant financial burden on health care organizations. Grounded in transformational leadership theory, the purpose of this qualitative single case study was to explore strategies health care leaders use to reduce employee turnover. Participants were five health care leaders from a hospital in Virginia who implemented successful strategies to reduce employee turnover. Data were collected from semistructured interviews and document reviews. The themes extracted using the thematic data analysis were work-life balance, employee engagement, training, and job …
Strategies To Handle Complaints Or Incidents Of Suspected Workplace Misconduct, Vonetta Ford-Thompson
Strategies To Handle Complaints Or Incidents Of Suspected Workplace Misconduct, Vonetta Ford-Thompson
Walden Dissertations and Doctoral Studies
AbstractBusiness leaders often fail to investigate cases of workplace misconduct effectively, costing organizations millions of dollars in losses each year. Effective investigation of cases of workplace misconduct is essential to avoid costly lawsuits. Grounded in Adams’ equity theory, the purpose of this qualitative multiple case study was to explore strategies business leaders use to investigate complaints of workplace misconduct. The participants were three business leaders from three different organizations in Georgia, United States, with successful strategies to investigate complaints of workplace misconduct. Data were collected from semistructured interviews, organizational documents, and artifacts. Yin’s five-step process guided the data analysis. Two …
Succession Planning As A Strategy To Reduce Attrition In Advertising Agencies In Nigeria, Adenrele Babatunde Akinde
Succession Planning As A Strategy To Reduce Attrition In Advertising Agencies In Nigeria, Adenrele Babatunde Akinde
Walden Dissertations and Doctoral Studies
AbstractAn advertising agency is a professional service organization where workers create advertisements for the media on behalf of clients. The general problem was that leaders in advertising agencies in Nigeria were challenged with a high attrition rate, which was 43% in 2017, up from 40% in 2015. Attrition leads to the premature promotion of ill-prepared managers. The specific problem was that leaders of advertising agencies in Nigeria seem to lack strategies for succession planning. The purpose of this qualitative phenomenological study was to explore the lived experiences of leaders in advertising agencies in Nigeria regarding succession planning in terms of …
A Quality Improvement Evaluation Of A Hospitalist Telemedicine Program, Kelly Marie Awes
A Quality Improvement Evaluation Of A Hospitalist Telemedicine Program, Kelly Marie Awes
Walden Dissertations and Doctoral Studies
Critical access hospitals (CAHs) encounter unique challenges in terms of providingquality resources to their community, often lacking quality measures and continuity comparable to larger regional and tertiary hospitals. One CAH in rural Minnesota implemented an overnight hospitalist telemedicine service to address concerns with provider resources and quality practice. An evaluation of quality improvement implementation was completed to address data regarding ER transfers and inpatient length of stay (LOS). Following the triple aim framework to improve patient care, population health, and decrease costs, Donabedian’s model of quality improvement was utilized. Three months of pre and postimplementation data were collected one year …
School Social Work Leadership Self-Efficacy And Perceptions Of Multidisciplinary Collaboration, Megan Pendley
School Social Work Leadership Self-Efficacy And Perceptions Of Multidisciplinary Collaboration, Megan Pendley
Walden Dissertations and Doctoral Studies
School social workers employ a variety of interventions to meet the needs of students, staff, and families. Serving as the vital link between the school, student, and community, school social workers are well positioned for leadership opportunities. Yet, school social workers continue to be marginalized and under recognized for their leadership capabilities and unique contributions to interdisciplinary collaboration in the school setting. Informed by transformational leadership theory and self-efficacy theory, this study was conducted to examine the relationship between leadership self-efficacy and perceptions of interdisciplinary collaboration of school social workers as measured by the leader efficacy questionnaire and the index …
Strategies For Establishing A Diverse Workforce Within A University Health System’S Department, Shanee Chantel Morgan
Strategies For Establishing A Diverse Workforce Within A University Health System’S Department, Shanee Chantel Morgan
Walden Dissertations and Doctoral Studies
Balanced diversity in health care promotes patient satisfaction and enhances innovation. Obtaining a culturally balanced workplace requires recruitment strategies that encourage inclusiveness among team members from various backgrounds. The purpose of this doctoral study was to explore the issue of lack of diversity in a behavioral health organization’s (BHO’s) student intern program and identify strategies for creating greater diversity in the workplace. The Baldrige excellence framework, the conceptual framework that guided the research, was designed to help BHOs to improve their overall business performance to accomplish goals and increase organizational sustainability. Three themes emerged from the data analysis: diversity training, …
Exploring The Customization Of Lean Six Sigma For Adoption In Public Organizations, Jeffrey Allen Farrell
Exploring The Customization Of Lean Six Sigma For Adoption In Public Organizations, Jeffrey Allen Farrell
Walden Dissertations and Doctoral Studies
Lean Six Sigma is a hybrid process improvement strategy employed to increase quality, speed, and efficiency in business processes. However, over 60% of organizations that attempt to adopt Lean Six Sigma fail, leading to a loss of resources and reluctance to engage in future improvement efforts. The purpose of this qualitative exploratory multiple case study was to understand how leaders customize Lean Six Sigma for organizational factors found in public agencies in the United States. This study was framed first by a definition of Lean Six Sigma that distinguished four separate elements and then the contingency theory of organizations. Semistructured …