Digital Commons Network^™

Response Of U.S.A. Owned Hotels To The Drug-Free Workplace Act Of 1988: A Case Study, Yun-Min Ha

Theses

Alcohol and drug abuse has been causing tremendous problems in American workforces everyday. The misuse of alcohol and drug finally lead the government to react to the problems. In March 1989, Drug-Free Workplace Act of 1988 went into effect, establishing the goal of a drug-free workplace. The purpose of this study is to find out how 14 major U.S. owned hotels are responding to Drug-Free Workplace Act of 1988. In order to find out, a 10 item questionnaire was developed and used to interview human resources executives. From the sample of 14 hotels, 11 hotels (78.5%) responded. The survey results …

The World University Games Buffalo '93 The Complete Food Service Perspective, Darrin Stern

Theses

The city of Buffalo, New York will not soon forget the summer 1993. After many years of planning, the World University Games finally arrived. With one hundred and forty-five nations appearing to compete in Buffalo, this year's Games was the most successful ever. The food service department was given the task of planning and producing all food and beverage items throughout the Games. A number of different responsibilities were assumed by our department. The first main job of the department was to develop, distribute, and award three different contracts. These contracts were for athlete feeding, concession stands, and Main Street …

Managing The Diverse Workforce, Kevin W. Williamson

Theses

This thesis will focus on the changes that are occurring in the composition of the population of the U.S. - how diverse it has become - and diversity's impact on the U.S. business entity.

Research has indicated that the largest percentage of new growth in the labor market will minorities and women. By the year 2000 the workforce will become more heterogeneous from a race, skill and experience standpoint. With the population of the U.S. shrinking, the pool from which employers have to select prospective employees from is also shrinking. The issue is employer demand. Companies that strive to remain …

The Impact Of Outplacement On A Corporation's Reduction Of The Workforce, Betty E. Wendland

Theses

This thesis will focus on the study of outplacement in the corporate world. Global businesses in the decade of the nineties have been faced with increasing their profits and providing stock holders with an increase in dividends. In this situation the answer is often to decrease personnel.

The purpose of the study is to investigate how companies handle restructuring and downsizings. It will show that companies should have a transition plan in place to handle such circumstances . Outplacement is a key to smoothly handle the process of the terminations that inevitably happen . This study examines the issues relating …

What Did They Have To Say? Employees Perceptions Of Customer Service, Louis J. Gagliano

Theses

Improving customer service through employee information is a process that needs a starting point, which this project has produced. The purpose for the study is to provide employees with the opportunity to offer their ideas and perceptions. This would help a property improve its external customer service.

Through employee focus groups, the Lodge at Woodcliff in Rochester, NY identified service gap factors that exist in the resort. This project initiates the opening of the internal information resource in a local resort, and a research structure that can be utilized in future studies.

A description of the focus group design and …

Abb Canada National Sales Conference: A Case Study, Kimberly A. Blum

Theses

Not listed.

Empowerment: "Lip Service" Or "Guest Service", Earle Lindel Bowman

Theses

The purpose of this study was to ascertain indications of hotel operators' understanding and application of empowerment. While there was a large amount of literature available on empowerment, there were few writings specific to the hotel industry. Little, if any, research exists on empowerment usage in the hospitality industry. Also, the term empowerment is poorly defined. The study additionally sought information on which job positions were affected and the completeness of implementation of empowerment programs. The pilot study used a deep probe technique to develop information from operating heads of full service hotels. It found preliminary indications that the concepts …

Student Labor Shortage In R.I.T. Food Service: A Three Year Study, Sonal Maheshwari

Theses

Not listed.

Successor Employers' Obligations Under The National Labor Relations Act, Ting-Wang Lu

Theses

A wave of business acquisitions is currently sweeping the American corporate scene. Companies are purchasing both unionized and non-unionized businesses at a dizzying pace.

Not surprisingly, after years of confrontational contract renewals, management and 10 unions at the New York Daily News are jockeying for position in talks over agreements that expire on March 30, 1990. Throughout the long negotiation process then the strike began on October 25, 1990. End with Robert Maxwell, the British press baron, signing an agreement on his purchase of the Daily News on March 14, 1991. Obviously, this question of successor employers' obligations is one …

Management Decision Making And Political Viability Criteria In Large Corporate Organizations, Kalman J. Kovach

Theses

This thesis focuses on the magnitude of political viability in managerial decision making in large corporate organizations . Political viability ls defined as perpetuating shrewdness to flourish one's career within an organization.

Recent economic conditions and global competitiveness have forced corporations to examine their traditional managerial roles. As a result, many corporations have totally revamped goals and objectives in an attempt to present a clear and unobstructed vision of their mission.

Over the last decade research done by organizational psychologists, consultants, independent ·think· tanks, and decision experts have bombasted corporations with many management philosophies . Decision making is an integral …

Japanese Management Techniques And The Civil Rights Act Of 1964 (Title Vii), Doris S. Mao

Theses

Japanese management techniques have been praised for its high efficiency and quality output. However, when these same techniques are transplanted in the United States, the results have been less than desirable. This thesis will investigate how the nature of the Japanese management system lends itself to employment discriminations which have resulted in court cases against Japanese firms in US.

The thesis will firstly identify the unique characteristics of Japanese management techniques and the reasons behind the efficient operations of Japanese firms. Since the Japanese management system is based on a paternal concept which identifies the corporation as the "second family", …

Effective Use Of Management Information Systems In Manufacturing, Bhavik Shah

Theses

Information is the catalyst of management and the ingredient that coalesces the managerial functions of planning, organizing, actuating and controlling. The implementation of management information system (MIS) provides the vehicle by which management process can be administered and integrated. Information is at the core of creative thinking, which leads to new ways of improving products, process and services to the invention of new devices and to discovery of new marketable concepts. Thus information for an organization has a dual application for internal operation and external marketing potential.

The organization studied was a small to medium sized batch manufacturer of healthcare …

Outplacement Services : A Search For The Tools And Strategies That Improve Organizational Effectiveness, Geri P. Stowers

Theses

If outplacement is considered a necessity in this age of continuous mergers, acquisitions, and downsizing, then why do most companies find it difficult to utilize these services for all employees?

This thesis will assess previous research on outplacement and evaluate the reasons for limited use. A four page questionnaire containing nineteen questions was mailed to forty-two pharmaceutical and related industries. The survey questions focused on why and how these industries utilize outplacement services. A comparison study was done of the research versus what the pharmaceutical industries are actually practicing.

The results of the study revealed that most companies really do …

A Study Of The Effect Of Flexibility On Manufacturing Performance, Prashanth B. Nagendra

Theses

Manufacturing flexibility has been a major topic of research in recent years. Researchers and managers are concerned about the role of flexibility in manufacturing performance. The strategic and economic impact of flexibility is of vital importance for managers in today's competitive industry.

This thesis initially provides an in-depth.perception of the prior research conducted in the area of manufacturing flexibility. Manufacturing flexibility, in this study, has been classified into four major types. Simple definitions and operational measures are provided for each of these primary types. The different factors effecting these flexibilities are identified. A new concept called the Cause-Effect-Flexibility-Technology diagrams based …

Concept And Analysis Of The Application Software Development Pool, Paul Walter Bette

Theses

This study investigated a new organizational structure within the data processing field. In an attempt to curb job turnover and improve job satisfaction within a typical application software development environment, the concept of the Application Software Development Pool (ASDP) was developed. To identify differences and employee reactions to implementing ASDP's organizational structure versus a more conventional data processing organizational structure, 15 employees participated in a conventional DP group and 15 were assigned to the ASDP group. Job satisfaction questionnaires were distributed both before and after the six month implementation period. Data analysis revealed significant differences between the two groups. The …

Office Technology : A Determinant In The Organization Of Spaces, Se Hun Kim

Theses

Technological advances have initiated complexity in buildings and may also provide the means to manage it. Research in advanced technology development suggests new directions for development and application of advanced technologies to buildings.

The purpose of this research is to examine and develop an understanding of building related computer uses. This study is done by literature search and field survey. Through literature search the theoretical background is established. Through field survey practical guidelines are suggested.

Studies of social and physical organizational systems and building systems are surveyed, then computers and advanced technologies are introduced. This is to find out practical …

The Effects Of Health Promotion On Heart Disease In A Law Enforcement Agency, Scott Anthony Eacret

Theses

This paper demonstrates the validity or health promotion programs in the work place in the areas or health risk factors and health status. It concentrated on the effect that health promotion programs have on heart disease.

The Surgeon General suggests that institutions (e.g., schools, medical settings, and workplaces should provide the time, physical facilities, and behavioral programs that lead to increased participation at low levels or physical activity and to more vigorous exercise activity.

Some indicators that would be useful in convincing corporate managements to commit resources to health promotional projects would be reduction in absenteeism, improvements in staff members …

Organization Design And Development, Chang-Wang Chen

Theses

As our knowledge of the behavioral science continues to increase, so also does our use of that knowledge. One of the most rapidly expanding fields in the development and application of behavioral science knowledge is organization development (OD). Not only are the behavioral sciences receiving more attention in all types of organizations, but many different countries are also becoming more involved in the human aspects of work. The innovations undertaken by McDonald's and Yamazaki Baking in the area of job enrichment is one indication of such interest.

Human needs are changing rapidly, as is the world itself. In terms of …

Feasibiltiy, Planning, And Justification Of Fms : A Case Study, Joo Hwan Kim

Theses

FMS production technology, because of its ability to adjust to changes in product demands and produce at competitive costs even on small runs and at above quality levels, has caused its adoption by the major automobile manufacturers. These attributes are of particular interest to Korean automobile manufacturers who due to a small home market need to manufacture in relative small quantities and to export.

This paper considers how such a technology can be implemented. It discusses the key factors to be considered such as strategy, selection and design of the appropriate hardware and software, required organizational changes, and its economic …

Culture Analysis In A Merger Environment, Dorairaj Sharathram

Theses

The effects of the merger upon the People Express Airline company is studied with particular emphasis upon changes in corporate culture and structure.

A case study approach utilizes an extensive literature search and interviews with People Express executives. It is confirmed that the structural change has led to the cultural change.

With a unique style of management structure and culture, People Express, due to its own mistakes and problems, quickly lost its market share and allowed itself to be taken over by Continental Airlines a subsidiary of Houston based Texas Air Corp.

It is interesting to note that the corporate …

The Changing Role Of The Electric Utility Rates Manager, Richard J. Tutela

Theses

The Changing Role of the Electric Utility Rates Manager will examine the rapidly changing functions of the electric utility rates and regulatory affairs executives. It will explore the changing attitudes, responsibilities, concerns, and required resources of the incumbents. Moreover, it will project and examine the issues which will be of major concern before the turn of the century.

Expectations are that the future functions associated with managing electric rates will soon be significantly different than those in recent past. Further, expectations are to find that if some specific issues which are projected to be of major concern are not properly …

Study Of The Structure And Capacity Of Construction Industry In Pakistan, Tayyab A. Ansari

Theses

The construction industry is the second largest sector in Pakistan's economy after agriculture. It is a fragmented industry which includes very small and very large contracting groups. It includes professional groups such as architects, engineers, management personnel etc. Major part of this industry is dominated by material's suppliers, vendors etc.

In the light of the developments which have taken place particularly over the last ten years, the study has covered the capacity of the construction industry in terms of estimated output, availability of manpower, demand and production of building materials , financial problems, credit, quality of work, the role of …

A Study Of White-Collar Clerical Productivity : Composition, Issues And Implications For Human Resource Planning, Sheila Devereaux

Theses

During the past decade, there has been a growing concern and focus over declining American productivity. Declining productivity requires long-range thinking, and fundamental changes on the part of government, labor and management.

One of the major contributors identified is the labor force. What has gone unmeasured for years is the white-collar clerical workforce. The service sector has become the most dominant area where clerical workers have increased, consequently, productivity issues have become a top priority.

Management must assess the implications of losses in turnover, absenteeism, performance lag, and morale that affects bottom-line profits. Management is under pressure to develop action …

High Tech Transition And The Organization, Chetan H. Shah

Theses

The future outlook of any corporation depends upon the resourcefulness of those who manage the planning and operating functions of the business. Time and accuracy are two critical criteria in effective managerial reports for decision making. The electronic computer is a welcome addition into the industry. While its applications to payroll, accounting, sales, and inventory have been extensive, computing has nevertheless been criticized. This study concentrates on determining the impact computing has had on the managers and especially on the people working in the organization from clerks to the top level management.

While an investigation of the existing literature was …

The Impact Of Microcomputers On Engineering And Technical Management Functions, Salvatore Savino

Theses

The purpose of this study was to investigate the perceptions of managers as to the effect of computers on management functions.

Manager perceptions were determined by using a ratio scale of value ranging between 0 and 100. Findings are based on questionnaire responses of 121 top, middle, and lower managers in 120 firms in the United States.

Several hypotheses were examined in the study relative to (1) perceived computer impact on management levels, (2) perceived computer impact on the traditional functions of management, (3) perceived computer impact on levels and functions of management (interaction).

Support was provided for hypothesis of …

Development Of New Products Involving Various Uncertainties For Success, Manuel J. Senra

Theses

The development of new products is a very important task for any company, since the survival of most of the companies depends on their ability to introduce new products on the market. This is not, by all means, an easy task; it is seen from the large number of unsuccessful new products reported.

It is been proved that out of every ten products which emerge from Research and Development(R & D), only two become successes. For reasons like the one mentioned and because larger and larger funds are allocated to R & D, it is a very important task to …

Cross-Cultural Study Of Maslow's Need Theory Of Motivation, Jitendra N. Mishra

Theses

Abraham H. Maslow's Need Theory of Motivation was subjected to a cross-cultural scrutiny to see if his theory has universal application. It was thus also intended, to make a contribution to his theory since today, global interdependence is no longer a matter of belief, preference or choice. Rather, it is an inescapable reality.

To achieve this goal, an extensive Literature Survey was undertaken. It was found that his theory is more consistent with American value system. Nevertheless, if care is exercised, his theory can be useful in International context too, with some necessary modifications.

This paper is directed to save …

Successful Management Techniques For Introduction Of Computerized Systems In A Production Facility, Michael James Boyle

Theses

This thesis surveys the potential for introducing significant organizational change into a manufacturing environment which is undergoing large scale capital improvement.

The first portion describes both the organizational and technological barriers present at a specific manufacturing facility. The capabilities of a computer based process control system are detailed along with its ability to fulfill the employer's particular business needs.

The next portion details the work necessary to train both management and production operators, not only on how to use this computer based equipment, but also how they themselves must change their personal modes of thinking in order to carry out …

A Study Of Worker Motivation, Farid Uddin Ahmad

Theses

This thesis mainly deals with the motivation of the production managers, engineers, technicians and production workers. The purpose is to emphasize the need for providing due motivations to an important work group of the industry who are largely ignored. An attempt has been made to amply demonstrate the various techniques for worker motivation. As the study of standard motivational theories alone cannot solve the complex motivational problems, all possible efforts have been made to relate, integrate and blend the theories with actual applications in the organizations. All the relevant and important issues connected with worker motivation have been highlighted. Points …

Organizing To Manage Future Information Technologies, John Patrick Paczkowski

Theses

The area of information technology has undergone dramatic changes over the past ten years, and the rate of change is expected to continue to accelerate through the 1980's and beyond. The newly developing information systems are providing organizations with numerous options for enhancing the quality of managerial decision making, speeding communications and improving the efficiency and effectiveness of administrative/office processes. Unfortnately, many organizations are discovering that they are unable to effectively assimilate and utilize the technology effectively. Chief executives are finding that the traditional structures for managing Data Processing, Telecommunications, and office systems are often fragmented, lack the technical expertise …