Digital Commons Network^™

Self-Managed Work Teams: How Implementation Plans Affect Success Or Failure, Julia E. Meeker

Theses

This applied learning project will deal with the implementation of empowerment in an organization and the importance of an implementation plan.

Research shows that resistance to change by management or front line employees can lead to the failure of the change. Resistance to change is a normal human reaction but can be minimized through effective change management.

Effective change management includes clear, understandable, complete communication at the appropriate time. The development of a change implementation plan can reduce the resistance to change by providing information that addresses employees concerns regarding the proposed change.

The purpose of this project is to …

An Investigation Into The Ingredients Necessary For A Successful Implementation Of Sap, Benjamin T. Wilson

Theses

This thesis will focus on the impact of Enterprise Resource Planning (ERP) software applications, mainly SAP, and the impact they have on business functions and efficiency.

Businesses have been able to take advantage of improvements in computer technology to make improvements to their every-day processes and procedures. One category of software applications they can use are ERP applications. ERP's provide many advantages for companies - faster access to more reliable data with which to make better decisions, and more efficient use of company resources. These advantages can only be achieved though, if the application is produced and used correctly, which …

Assessing Career Value Of Hospitality Management Curriculum From Program Alumni, James Reid

Theses

The purpose of this study was to investigate the assessment of hospitality management baccalaureate program alumni from New York Technical College (NYCTC) as being a valuable resource to the Hospitality Management curriculum assessment effort . Through the development of an alumni questionnaire, participants in this study were asked to rate individual courses of their curriculum (both core and elective) by the degree of value each course had been in terms of usefulness to their career development and/or relevance to meeting the demands of their current positions. Although the questionnaire response rate was less than desirable, it is stressed that survey …

The Feasibility Of Transferring Clean Technology From The United States To China : A Case Study From The Paper Industry, He Ning

Theses

In their pursuit of economic development, many developing countries are causing pollution at an alarming rate. One solution to the problem is the use of clean technology. Some developed countries have created various manufacture technologies which result in pollution prevention. There is a need for the transfer of clean technology from the developed countries to developing countries. It is beneficial to study the feasibility of such transfer.

The manufacturing processes of the paper industry are selected for this study. An investigation and comparison was conducted in order to evaluate the feasibility of clean technology transfer from the United States to …

Empowerment Of A Uaw Workforce, Paula L. Hughel

Theses

This thesis will investigate whether empowerment of a workforce has a positive correlation on employee job satisfaction.

Research supports that the automotive industry is continuously focusing on the reduction of structural costs. One area that is commonly focused on is the reduction of manpower, specifically management. As the number of managers are reduced some of the work is being redistributed to the employees. Along with the additional work comes decision making responsibilities.

Although research supports that empowerment has a positive correlation on business results and working environments, it is inconclusive that empowerment has a positive correlation relative to job satisfaction. …

Service Management Case Study: Registrar's Office Reorganization, Patricia Nelson

Theses

This case study documents the reorganization of the RIT Registrar's Office which was a successful attempt to improve customer service, enhance staff satisfaction, and keep pace with computer technology. Reporting structure, work distribution, empowerment, team building, and training are analyzed. Quality customer service, costs and benefits of service quality, managing for quality and productivity, managing supply and demand, networks, staff development, and team concepts are discussed relative to their applications in reengineering a team of 12 people. Findings are documented with team maturation ratings, an experiential team building summary, customer focus group input, and benchmarking results. It is concluded that …

Developing Institutional Communications Plan For Supporting International Students, Aura Z. Castrellon Acedo

Theses

This thesis will focus on the on the study of developing an institutional communication plan for supporting international students .

Communications demand comprehension and a wide diversity of communications skills . Cross-cultural communications involves understanding the impact of cultural factors, which could be verbal and nonverbal.

International exchange programs are growing fast . The number of international students has increased to almost 500,000 students disperse around the United States. When these students come to study and learn to another country they require the most accurate and honest service.

In the Chapter IV of this culminating project is provided a plan …

The Wage Gap Between Men And Women Is Narrowing: Fact Or Fiction, Tabatha A. White

Theses

This thesis will focus on the study of how "traditionally female" and "traditionally male" occupations impact the wage gap between men and women. It will also touch on how the wage gap has been decreasing throughout the years.

There has been considerable debate and controversy regarding the issue of wage discrimination between men and women particularly with regard to women working in male dominated occupations. Some researchers believe that the wage gap between men and women has been declining because of an increase in women's education and experience, whereas, some researchers believe it has been declining because of the decrease …

Identification Of Critical Elements That Deter Tqm Program Success, Rex F. Osborn

Theses

This thesis reviews the Total Quality Management (TQM) program initially developed in Japan after World War II and its entry into the United States during the early Eighties.

TQM was incubated in Japan and matured into a viable program. TQM offered those who implemented the program improved quality products and improved cooperation between management and the workers for accomplishing common goals and objectives . The program focused on product quality and the belief that customer satisfaction is of key importance.

United States managers were searching for improved management programs to motivate workers, improve production and increase sales and profits . …

Managing Diversity In The Global Economy, Kathia G. Arjona

Theses

This thesis will focus on the study of the diversity management in businesses today, since the 2Ist century is around the comer. It seeks to study and highlight the importance and benefits of having a diverse workforce in today's organizations. Each day more and more companies are doing business globally, and that is why this thesis attempts to find a balance among the similarities and differences employees might encounter in any organization.

The advantages of a diverse workforce for successfully penetrating global, ethnic minority, and other group markets are many. Yet, making diversity work while simultaneously ensuring a stable and …

An Evaluation Of The Competency Modeling Method Used By A Major Telecommunications Company, Sharon K. Kramer

Theses

This thesis focuses on competency model development methods and evaluating an actual competency model development method used by a consulting company on behalf of its client.

As HRD professionals get down to actually measuring human performance against the model they set forth to specify competency and its associated behaviors, they often find behavioral measurements to be subjective and relative, rather than objective and criterion-based.

The purpose of this study is to review competency model definitions and development methods, as well as the implications for using competency models to improve human performance, business results and competitive advantage.

The competency model development …

Empowerment Of A Uaw Workforce, Paula L. Hughel

Theses

This thesis will investigate whether empowerment of a workforce has a positive correlation on employee job satisfaction.

Research supports that the automotive industry is continuously focusing on the reduction of structural costs. One area that is commonly focused on is the reduction of manpower, specifically management. As the number of managers are reduced some of the work is being redistributed to the employees. Along with the additional work comes decision making responsibilities.

Although research supports that empowerment has a positive correlation on business results and working environments, it is inconclusive that empowerment has a positive correlation relative to job satisfaction. …

A Naturalistic Inquiry Into The Experience Of Job Loss, Kathryn Desai

Theses

This research paper is the result of a "naturalistic inquiry" to explore job loss, as experienced by displaced senior managers of the Long Term Care System in Ontario, in 1997. The purpose of the study is to describe the experiences of a group of downsized Home Care and Placement Coordination managers, who lost their jobs in the transition to Community Care Access Centres. The methodology included the use of focus groups and in-depth interviews (which were tape recorded), to collect the data from a sample of volunteers across the province. This qualitative study validated other research, which has demonstrated that …

Patient-Focused Care: The Restructuring Of Healthcare, William E. Brown

Theses

This thesis will focus on the study of restructuring or redesigning the current healthcare delivery system. with a primary emphasis on the concept of patient-focused care. Patient-focused care is defined as the redesign of patient care so that hospital resources and personnel are organized around patients. rather than around various specialized departments.

An overview of the healthcare delivery system prior to 1980 pointed out that healthcare expenses were increasing at far too rapid a rate. The number of Americans without healthcare benefits was climbing and medical record management was out of control. Hospital information systems were obsolete and professional territorialism …

Organizational And Social Systems, Ronald James Snelson

Theses

This project explores systems theory and practice as applied to Communications. A system is an organized or complex whole; an assemblage or combination of things, or parts forming a complex or unitary whole. A system is made up of (1) inputs, (2) operations (or processes), (3) outputs. Each interacts with, and is dependent on the proper functioning of the other. If something happens to one part the others parts are affected. Thus, within an organization, what happens to one can affect the whole.

An organization is a system. The systems approach has three goals: ( 1) to define relationships both …

Working With Your Employees To Move Through Change Using Communication And Motivation: A Case Study, David G. Buck

Theses

This thesis focuses on effecting change in a government agency by the use of communication, motivation through incentives, and other management tools.

The United States Army Reserve Personnel Center (ARPERCEN) manages, trains, and mobilizes Army personnel. Its largest directorate is the Personnel Records Management Directorate, which houses the Accessions Division. At least 200,000 hard-copy personnel records pass through the Division for verification and processing in a typical year.

Eighty percent of hard-copy records transferred to ARPERCEN were also transferred electronically; however all were band-processed as if new. This entire accessioning process was redundant and inefficient.

Change was coming. The Reserve …

Pollution Prevention In The New Jersey Chemical Industry : Motivations And Barriers To Commitment, Judith A. Thornton

Theses

This study of the New Jersey Chemical Industry identifies the primary elements that lead to or inhibit company commitments to pollution prevention. A direct measure of facility pollution prevention commitment is developed that takes into account: organizational support attributes, past reductions achievements, current methods implementation, process reduction goals, and special environmental initiatives. The "P2 Commitment Index" allows for categorization of facilities so that the needs and interests of varying groups may be differentiated.

Higher level commitments are associated with: establishment of company pollution prevention policy, setting of prioritized facility goals, and measurement and reporting on pollution prevention progress. Facilities at …

Integrating Key Functions In Product Development : A Conceptual Product Development Model For The Korean Context, Jong-Wook Kim

Theses

The high-tech market is characterized by market uncertainty, technology uncertainty and rapid change. To survive in this risky high-tech market, a company must create competitively effective product development practices that meet its own unique needs and circumstances.

One effective practice is cross-functional integration in the product development process. The advantages of integration include a shortened time to market, successful transformation of research results to production, productivity improvement, innovation project success, and high-quality problem solutions. However, these advantages are rarely obtained in the current product development practices of Korean companies. Their product development efforts are generally characterized by time consuming sequential …

Concepts Of Career Planning, Stephanie G. Venable

Theses

This thesis study consists of general information and historical perspectives on vocational guidance. Vocational guidance is researched and the problems of managing one's own career. This study introduces major writers and summarizes their contributions of work in vocational guidance. Specifically the research of what organizations and schools are doing to help individuals manage their careers. The most important research to this focus is job hunting and in-depth discussion on various topics related to this focus.

Strategic Planning For Downsizing And The Human Resource Factor, Kathleen M. Kaiser

Theses

This thesis will focus on the study of downsizing , the importance of a strategic plan for downsizing and the effect the on human resource factor .

Businesses experienced unprecedented growth throughout the 1960 1 s and early 1970 ' s ; in the 1980 1 s the recession slowed this growth and downsizing became a necessary economic device for businesses to remain competitive . Some of the reasons stated for downsizing are : to safeguard profit mar gins , stagnant growth , poor earnings , market driven cuts , foreign competition , advancing technology , and a last ditch …

Congestion Management Systems Development And Implementation : Four Case Studies, Arlene Rose-Marie Willis

Theses

To address concerns of poor air quality, congested highways and the need to manage and plan for transportation within budgetary constraints, the Intermodal Surface Transportation Efficiency Act of 1991 (ISTEA) mandated the development and implementation of a Congestion Management System (CMS). Primarily, a CMS will fuel transportation decision making with information on system performance and alternate strategies to alleviate congestion and enhance mobility. Efforts through ISTEA are expected to produce a more efficient American transportation system -- this thesis takes a look at the preparatory activities.

It is based on a federally funded project with metropolitan planning organizations (MPOs) in …

Centennial Bill : The Building Of A Prosperous Black Community Montgomery, Alabama 1865-1900, Howard Robinson

Theses

In Centennial Hill, unique circumstances in the African American experience brought together black men and women representing the full spectrum of black social and economic classifications. This unique mixture provided all the necessary components for the type of community Centennial Hill became. Progressive and entrepreneurial, hard working and industrious, these African Americans built religious, economic, social, and political as well as educational institutions which provided Centennial Hill's residents with a dynamic community.

A Systematic Approach To Defense Diversification, Sathappan Venkatachalam

Theses

The decline in defense spending has resulted in defense dependent companies seeking new markets through re-designing existing products, developing new products and restructuring their businesses. Defense diversification is defined as the process of transitioning a defense company's core capabilities (technologies, products, services) into commercial and non-Department of Defense government markets. A combination of site visits and review of the literature on defense diversification demonstrates the need for diversifying companies to adopt a systematic approach.

A concurrent new product development/product redevelopment model is proposed, based on the principles of concurrent engineering. The model consists of an eight phase development cycle and …

A Decision Making Environment The Healthcare Industry, Terry Ovenshire

Theses

This was a pilot study on the decision making environments in the health care industry. A critical incident questionnaire which was developed by Boone & Kilmann (1988) and later used by Janet Barnard (1992) in her research "Decision Environments of Small Firms" was adapted. The questionnaires were sent to 201 employees at the facility in the first sampling. A response of almost 50% was received, but the food service department was only represented by 3 respondents. It was decided that a second sampling would be sent to that department to assure a large enough set of respondents to use as …

An Analysis Of Organizational Concepts And Trends As Related To Team And Matrix Structures, Victor A. Finazzo

Theses

This thesis will focus on an analysis of organizational trends in the United States, and the move away from functionally based organizational structures toward team structures .

Increased domestic and international economic pressures have forced many U. S. companies to seek out new methods of operation in order to stay competitive and maintain market share . A major emphasis has been placed on organizational streamlining in an effort to become leaner and more productive . Many companies have taken the slow and cautious approach, carefully calculating the impact of organizational change, and others have leaped head first into new and …

Administrative Quality Planning, Carolyn Joan Costello Baker

Theses

The quality movement in American businesses is becoming increasingly popular. American businesses are now competing internationally for market and the Japanese are winning. American businesses have adopted various quality systems to help them become customer driven, assisting in the regaining of lost market share. Some companies have been successful in implementing a quality system, but most have fallen short of achieving the desired a quality operation.

Most of the successful quality programs have come in manufacturing plants, but quality in the support services of the administrative levels have fallen short. Many manufacturing organizations approach quality implementation for the plant and …

The Impact Of Self Directed Work Teams On Organizational Performance, Wanda M. Roane

Theses

This is an expository study that will examine organizational problems that have contributed to the declining health of north American businesses. It will further identify a treatment approach, that when strategically applied can improve a business' performance and ultimately its ability to compete in global markets.

For many years North American Business have operated under a paradigm that embraced the belief that bureaucracy was the best organizational form to achieve business success. Research indicates that bureaucracy, and its failure to focus on people and the role that they play has been a leading cause to the decline in business. Many …

Self-Directed Work Teams: The New Wave For American Corporations, Janetta K, Cole

Theses

This thesis will focus on the study of self-directed or empowered work teams and on preparing a plan to implement the empowered work team in the customer Contact Center in Wentzville, Missouri.

Self-directed work teams are a relatively new concept in the workforce and could be the 90s version of the total quality concept. The philosophy is that first line management takes a step backward and the workgroup virtually leads themselves. Employees are empowered to make the decisions and then act on those decisions to produce a better quality product than before. The concept is designed around teamwork both from …

Empowerment Through Motivational Tactics, Kathleeen M. Bruno

Theses

This thesis will focus on the study of empowerment and motivation tactics that are used to increase the action and interest of employees to improve performance. Empowering and motivating others in the pursuit of organizational objectives is one of the most challenging roles of management in today's workforce. A look into past. present. and future methods will be traveled to provide a better understanding of which motivators are the most successful and what tactics are most useful in empowering employees from management's point of view, while at the same time fulfilling the physical and psychological requirements of the employer.

Empowerment …

The Effects Of Gender, National Origin, Purpose Of Travel, Length Of Stay And Seasonality On Guest's Satisfaction Levels, Brenda Cruz Valentin

Theses

This study focuses on identifying the effects of customer's gender, national origin, purpose of travel, length of stay, and seasonality on their perception of service at an international hotel in the Caribbean.

Assessing customer's expectations through collection and analysis of comment cards are critical to assure a high quality delivery of service. Therefore, the problem is that statistical analysis and effective use of customer comment cards, which are designed to identify potential complaining patterns in order to improve service for an international hotel, does not occur.

This study involved an analysis of a sample of 57.2% out of a total …