Digital Commons Network^™

Front Office Role Expectations As Defined By Hotel Management And By Front Office Personnel: A Comparative Study, Mark Scott

Theses

Strategic management realizing the dilemma have had to decide whether front office personnel can be effective decision makers. The purpose of my research will be to study the problems management face in their effort to avoid 'gaps' in management-employee expectations and perceptions, while in a stage of transforming employees roles. Managers expect their front-office employee to be efficient and contribute to profitability. However guest expectations of good service often runs counter to what company policy defines as the limits of front office personnel's freedom to act. Statistics show that negative experiences by guests are relayed to their associates far more …

The Impact Of Certification On Meeting Professionals Who Are Members Of Meeting Planners International, Donna Winkley

Theses

The impact of certification on meeting professionals who are members of Meeting Planners International is the focus of this project. Research is conducted by studying articles in refered and industrial journals as well as current publications. A questionnaire is sent to randomly selected Certified Meeting Professionals. The study uses three key indicators which are skill level, span of control, and salary level to determine if there is a direct impact on the certification of meeting planners. A time span of six months within receiving the Certified Meeting Professional designation is exercised to examine the outcomes of certification.

Profile Of The Scuba Diving Vacationer To The Island Of Bonaire, Paul William Howe

Theses

The island of Bonaire, part of the Netherland Antilles in the Caribbean, is percieved to be experiencing a decline in their tourism arrivals of scuba diving vacationers from the United States. Tourism is an important export for the economic stability of Bonaire, with the scuba vacationing market accounting for up to 53% of total arrivals to the island (Tourism Corporation Bonaire). Economic impacts are filtering down to the working class, affecting the socio-economic climate of the island. Bonaire has enjoyed being one of the premier scuba diving destinations on the Caribbean for many years. Its clear waters, tropical climate, abundant …

A Feasibility Study: The Conversion Of The Krenzer House Into A Bed And Breakfast, Eric Sherrard

Theses

The Krenzer House is an old farm house located at 3000 East River Road in Rochester, New York. The feasibility of the conversion of the Krenzer House into a bed and breakfast is the focus of this project. This report consists of four major sections. The first focuses on the costs associated with the conversion. The second area examines the marketing that is needed to develop the bed and breakfast. The third focus researches the licenses and codes needed. While the final area develops an operational plan.

The Feasibility Of A Market For A Puerto Rican/ Caribbean Restaurant In Rochester, New York: A Pilot Study, Yvonne Battistini

Theses

The purpose of the study was to find out if there was a market for a Puerto Rican / Caribbean restaurant in the targeted areas. The surveys were gathered in a SPSS format (Statistical Package for the Social Science) in order to obtain objective analysis from the food consumer on their knowledge of Puerto Rican / Caribbean food. The findings of the study were based upon primary research conducted through a questionnaire. The sample was randomly selected from the white pages of the 1993 Rochester phone book. The questionnaire was mailed out targeting the higher income residential areas. Six hundred …

A Statistical Analysis Of Student And Employer Coop Evaluation Forms, Amynah Virani

Theses

This study developed a computer program from the Statistical Package for the Social Sciences (SPSS), in order to obtain an objective analysis of information received from student and employer evaluation forms presently in use by the School of Food, Hotel and Travel Management and the Coop and Placement Office at Rochester Institute of Technology (RIT). The purpose for doing this study is for giving the Coop and Placement Office a means for collecting, monitoring and tracking pertinent information from students and employers involved in cooperative education (coop). An analysis is given for the 1993 data inputted into the SPSS program. …

An Assessment Of Residential Attitudes And Perceptions Towards Tourism In Ontario County, New York, Edwin Gomez

Theses

This study measured residential attitudes and perceptions in Ontario County, New York. The purpose for the study is to better understand residential concerns so that they may be incorporated into the planning process for future tourism development endeavors. These residential attitudes need to be identified with respect to preferences for more or less tourism. Planners can avoid residential road blocks to development if they know what concerns residents have towards tourism development. A brief history of modern travel was provided for the reader as a framework for understanding what developments led to potentials and problems in tourism today. The shift …

Ara Guide To Opening A New Cafeteria, Cynthia R. Hay

Theses

In 1992 ARA had 39 business dining cafeterias open. In 1993 38 new cafeterias opened. These numbers not only represent openings, but new pieces of business for ARA. The opening is the first impression the customer gets of ARA; this makes it essential that the opening be a success. A successful opening is the beginning to a successful new piece of business. To assure a successful, organized opening, a standard manual is needed to guide the ARA operator. A successful opening is the mark of a successful future. If the appropriate policies and procedures are implemented from the start, the …

Harlem Of The West: The Douglas Hotel & Creole Palace Nite Club, Micheal L. Austin

Theses

The purpose of the Master's thesis is to display the ability to do in depth research and present that information in a manner in which it will be of service. This project has been designed to preserve the memory of the Douglas Hotel and Creole Palace Night Club, the most remarkable hotel and night club ever to grace the city of San Diego. Located south of Broadway, the hotel and night club provided the only place of quality lodging and entertainment for Black visitors to the city of San Diego during a period of intense segregation in the United States. …

Ebenezer Don Carlos Bassett: A Biographical Sketch Of America's First African-American Diplomat, Wilma Dockett-Mcleod

Theses

History often times reflects the significance of persons only if they have had an impact on the many. These persons include states persons, presidents, Nobel Laureates, writers, artists and others who have left their mark on society. Yet, many persons of note are often times disregarded for reasons unknown. Ebenezer Don Carlos Bassett is one of the discarded people whose significance proved to be a first for people of African-American ancestry. Bassett was the first of his race to be appointed to a diplomatic post by the United States Government. He served as Minister Resident and Consul General to Haiti …

Guest Satisfaction In A College Food Service Setting, Susanne Morganstein

Theses

Satisfying the needs of college students in the dining halls have become more complex since is expected more by today's society. In order to meet these demands, the food service director needs to be aware of what the students' expectations are, while trying to keep within a budget and nutrition guidelines. Food service in colleges and universities play an important role as a part of the overall experience a student receive while attending school. This study explores the overall satisfaction of the students in one particular situation to evaluate whether or not the students feel that they are having their …

Investigation Of Cebus Traffic Across A Router, With And Without Acknowledgment, Wannakuwattawaduge Lalith Fernando

Theses

A power line and twisted pair implementation of the Consumer Electronic Bus(CEBus) has great potential toward inexpensive home automation. Since the introduction of the CEBus Standard, there has been increasing efforts on evaluating its performance. However, most of the work has been performed for unacknowledged networks. Pan[18] was able to implement an acknowledged network for PL CEBus. In this thesis, the acknowledgment process has been taken one step further. The effect of acknowledgment on a Power Line and Twisted Pair CEBus network interconnected by a router is studied. CEBus network performance parameters such as message and packet delays, message throughput, …

A Study Of In Vitro Phase Aberration Measurements In Ultrasonic Imaging, Todd Huck

Theses

Phase aberrations in soft tissues have been shown in previous studies to create disturbing degradations in the point spread function (psf) of ultrasonic phased array imaging systems. These aberrations are caused by spatial velocity fluctuations due to the inhomogeneous nature of soft tissue. Certain time delay corrections are applied to the signal received by each element of a phased array based on the assumption of constant velocity. Small deviations from this assumption in a soft tissue can result in spatial fluctuation in time delay and have a negative effect on the corrected output. The solution is a two step process. …

A Dynamic Model To Study The Influence Of Alpine Ski Boot Characteristics On Heel Retention Force, Elizabeth T. Hsiao

Theses

A dynamic model representing an alpine ski boot under a forward leaning load was successfully developed. This model was based on the equations of motion for the defined system. The intent of this model was to provide an initial, first order investigation of the effect of variations in boot design. Specifically, it evaluated the influence of certain boot characteristics on the vertical heel force on the boot when it is captured in a conventional toe-heel ski binding. Boot stiffness, sole length, functional boot height, and initial forward lean angle were the chosen characteristics. Functional boot height refers to a distance …

Dynamic Stability Of A Self-Excited Elastic Beam, Francisco L. Ziegelmuller

Theses

An elastic cantilever beam under pressure contact with a moving web undergoes self-excited vibration that may lead to unstable and even self destructive behavior. The equations of motion for the system are derived from the principle of virtual work and Hamilton's principle using the techniques of the calculus of variations. The beam, being a continuum with infinite degrees of freedom, is approximated by a model with a finite number of degrees of freedom using Galerkin's method. The characteristic equation for the model is examined to determine its dynamic criterion for stability. A parametric study is performed to determine the effects …

Multicorrelation Analysis And State Space Reconstruction, David J. Smario

Theses

Constructing a mathematical model of a nonlinear system involves developing methods for determining a set of nonlinear differential equations. Based on Floris Takens' theory, the delayed-time space with a given time-series is created, where the first inflection of multicorrelation function is an approximation of the optimal delay time. The multicorrelation function is the generalization of the autocorrelation function into a higher dimension of the system. The standard Grassberger-Proccia algorithm computes the correlation dimension of an artificially generated data set, which involves measuring the distances between all pairs of points, and estimates the dimensionality of the nonlinear system. Finally, the governing …

The World University Games Buffalo '93 The Complete Food Service Perspective, Darrin Stern

Theses

The city of Buffalo, New York will not soon forget the summer 1993. After many years of planning, the World University Games finally arrived. With one hundred and forty-five nations appearing to compete in Buffalo, this year's Games was the most successful ever. The food service department was given the task of planning and producing all food and beverage items throughout the Games. A number of different responsibilities were assumed by our department. The first main job of the department was to develop, distribute, and award three different contracts. These contracts were for athlete feeding, concession stands, and Main Street …

Nonlinear System Identification, Edward H. Ziegler

Theses

The prediction of a single observable time series has been achieved with reasonable accuracy and duration for the nonlinear systems developed by Rossler and Lorenz. Based on Takens' Delay-vector Space, an artificial system has been generated using a polynomial least squares technique that includes all possible fifth order combinations of the vectors in the delay space. Furthermore, an optimum shift value has been shown to exist, such that any deviation decreases the accuracy and stability of the prediction. Additionally, an augmented form of the autocorrelation function, similar to the delay vector expansion, has been investigated. The first inflection of this …

Stability Of Parametrically Forced Linear Systems, Andrew J. Leccese

Theses

The stability analysis of constant-coefficient linear systems is extended to systems with periodically-varying coefficients. Although this theory is mathematically well-understood, little work has been done regarding its application to physical problems. All previous results are based on asymptotic analysis. A review of the theory of parametrically-forced linear systems will be presented, followed by a detailed stability analysis of a pendulum with a harmonically moving base.

Empowerment: An Implementation Formula For Service Quality, Pat Bottiglieri

Theses

The thrust of this study was to determine a plan for the implementation of an empowerment strategy, for resort hotels. The review of the literature failed to reveal a recipe for implementation of an empowerment plan the is comprehensive or designed for long term benefits. However, there are numerous articles and books which discuss components which, may in fact, be critical aspects to an overall strategy - The study analyzed successful empowerment strategies from a corporate department of quality, and three resort hotels regarded as leaders in total quality management. The study used the Delphi Method to obtain consensus of …

Attitudes Toward Giving Quality Service: A Comparison Between Las Vegas & Windsor Casino Employees, Michael A. Altman

Theses

It is the hypothesis of this study that Ontario's first casino in Windsor will not measure up and be as successful as the Las Vegas casinos. One possible reason is the Windsor management may hire personnel who do not have strong, positive attitudes toward giving service. Certainly, as Las Vegas personnel are the very model service providers and while much of their service delivery quality may be related to the culture and norms of the organization, its training and recognition programs, it is also possible the individuals they hire may have different basic attitudes toward service. This study will compare …

Partnership For Lifelong Learning: Canadian Community Colleges & The Hospitality Industry, Shyam S. Ranganathan

Theses

Building and nurturing an active partnership between the community college and the hospitality/tourism industry, that will look beyond the scope of currently existing internship environment at the workplace for all workers to enable to learn continuously in fundamental to the creation of a quality workforce. A workforce that can adequately meet the needs of the industry and boldly face the world of the future. The burning issue is - are partnerships between educators and the industry to provide training and education feasible? Cross sectional study was undertaken in the present environment in the Province of Ontario in Canada. This study, …

A Computational Package For The Evaluation Of Centrifugal Turbopumps, Albert Knebel

Theses

Future space missions will require reusable engine platforms which in some instances will necessitate deep-engine throttling thrust capability. This is accomplished through the off-design operation of the engine fuel pumps. At off-design conditions, there are additional losses associated with centrifugal turbopump operation, leading to inefficiencies and poor pump performance. Future turbopump designs will incorporate various design changes/innovations to address these inefficiencies. Therefore a means to accurately evaluate proposed designs over extended operating ranges is required. The Centrifugal Pump Analysis Code (CPAC) provides this means. CPAC is a one-dimensional meanline analysis code which provides design and off-design performance predictions based on …

The Graphic Design History Archive Project, Catherine Elkin

Theses

Designs a feasibility study regarding a history archive at Rochester Institute of Technology. Involves the development of an image for the archive, research of other archives and other graphic design applications

Scrypt: Three Site-Specific Projects Performed On And In The Wallace Memorial Library At The Rochester Institute Of Technology During The Construction Of The Library Extension, January 1990-May 1991, Gordon Bleach

Theses

None provided.

Oxidation Of Cyclohexene With Aqueous Potassium Peroxymonosulfate At Ph < 1.7, Wen-Qing Sun

Theses

Glycols are often used as starting materials for pharmaceuticals. They are currently manufactured by reacting alkenes with organic peroxy acids in organic solutions that contain chlorinated solvents. The aim of this research is to find ways to avoid the use of hazardous organic solvents in the manufacture of pharmaceuticals in order to prevent pollution. Our approach is to find alternative synthetic methods using water as solvent.

Based on literature information, it was decided to determine if the aqueous potassium peroxymonosulfate oxidation of water-immiscible cyclohexene at room temperature can be scaled up to become a new method to manufacture glycols. Acidic …

An Investigation Into The Design And Effectiveness Of Interactive Multimedia Interfaces, Tara Ann Holod

Theses

"Human abilities should be amplified, not impeded, by using computers" -- Mark T. Maybury In an attempt to evaluate the effectiveness of various screen interfaces utilized in interactive multimedia, an interactive thesis project was prepared to conduct tests. Walt Disney anima tion was chosen for the theme. The project was duplicated so that there were three identical copies - each representing different styles of interface navigation, button feedback, and "Help" systems. The multimedia projects were displayed on neighboring computers simul taneously so that a person could move directly from one to another with ease and no disrup tions. Each person …

Chemical Vapor Deposition Reactor Design And Process Optimization For The Deposition Of Copper Thin Films, Alan Thomas Stephens

Theses

A chemical vapor deposition reactor has been designed, built, and optimized for the deposition of copper thin films. The single wafer, stagnation point flow reactor features: six inch substrate capacity; direct metering and vaporization of liquid precursor; reactant introduction into the reactor chamber through a multi-zone precursor injection manifold; optional variable power (0-300W) RF plasma assist; manual loadlock; and, a computer control interface. Substrate temperature uniformity has been measured to be better than 1% across the substrate over a wide range of temperatures. The injection manifold was designed for precise tailoring of gas flow characteristics across the substrate, incorporating four …

Knowledge Based Text Indexing And Retrieval Utilizing Case Based Reasoning, Alan Mick

Theses

Information retrieval systems for documents normally rely on the use of keywords that describe the text in some fashion or another, or are contained in the text itself, for indexing and searching. These keywords may be associated with standard boolean operators, where presence or absence in the text or text description is used as the truth value, or other oper ators indicating their proximity to one another in the text. Another emerging approach is the use of content or knowledge based indexing and retrieval. In this approach the text is not represented or treated as a collection keywords, rather its …

Oxygen Permeation Of Virgin Hdpe Films Versus Recycled Hdpe Films, Tareq Al-Ati

Theses

In an attempt to confront consequences of the growing municipal solid waste stream, recycling has become one of the logical, successful, and practical solutions. With the expanding food and plastics industries, the proposition of using post-consumer materials in food-contact applications may be justifiable. However, for the recycling "cause" to succeed, its technologies and products have to fulfill the standards and requirements set forth by the parties involved: food and plastics industries, recyclers, FDA, to name few. In this study, 100% post-consumer HDPE films are found to have the same oxygen permeability as virgin HDPE films. Gas chromatography has been used …