Digital Commons Network^™

Achieving Customer Delight Through Employee Driven Teams, Philip Guarno

Theses

This study shows the relationship between TQM and employee driven teams, and customer satisfaction and delight. The study explains the developmental stages of TQM leading up to self directed work teams in the U.S. The subjects for the study are the Food and Beverage department at IBM, Palisades. The property has been the recipient of several quality awards based upon the Malcolm Baldrige Award criteria. The study presents the training and tools utilized to implement the teams, a sample of the customer survey form and detailed analysis of data presented in the format of World Class, customer satisfaction and defect …

Assessment Of Changes In The Decision Making Environment In A Rochester, Ny Hotel: A 1996 Case Study, Salaya Chermsirivattana

Theses

This was a third year case study on the detection of changes in the structures and processes that support effective decision making within a hotel in Rochester, NY The case study is considered to be a developmental research using a longitudinal approach in a present perspective. The purpose for this case study was to look at changes that occurred in these two sets of years: (1) 1994 and 1996; and (2) 1995 and 1996. The results found in 1996' s study were compared to those found by Koo in 1994 and Stubblebine in 1995 with the use of the "Organizational …

The Integration Of An Information Processing System: A Case Study Based At The Lodge At Woodcliff, Robert Sweeney

Theses

To make the claim that one provides 'World Class' service is easy. Supporting that claim is not so easy if you do not have the proper tools. The Lodge at Woodcliff, a resort hotel in Rochester, New York claims to provide 'World Class' service, but does not have the facts or tools to produce the facts to support this claim. Data has been collected related to service quality throughout the resort. This action research will attempt to integrate an information processing system at the Lodge at Woodcliff. This information processing system will enable management at the Lodge at Woodcliff to …

Post Service Customer Satisfaction Measurement, Jason Karr

Theses

This study provides restauranteurs with information on how to create, implement and evaluate a strategy of customer satisfaction measurement after the service has been delivered and the respective patrons have left the establishment. By measuring and evaluating customers perceptions of the quality of service they received, an organization can determine how they are doing both internally and externally. Application of this information into the business environments will ultimately effect the "moments of truth" with the customers by promoting a better organizational understanding of the customers' wants and needs as well as identifying areas of service that require adjustments.

Computational Analysis Of Turbopump Diffuser In A Space Transfer Vehicle Engine With Boundary Layer Control By Suction, Yuan Xin

Theses

Future space missions by NASA that include Space Transfer Vehicles (STV) are ex pected to perform orbital transfers such as Lunar and Mars transfers and descents. STV requires deep-engine throttling thrust capability. To accomplish this, turbopumps employed in the Space Transfer Vehicles should efficiently provide a wide range of flow output. The current state-of-the-art cryogenic fuel and oxidizer turbopump designs with vaned diffusers do not perform efficiently at off-design (low) flow rate, mainly due to flow separation and stall in the vaned diffuser. This thesis evaluates the effectiveness of boundary layer control by wall suction for suppressing or eliminating the …

Deconstruction, Existentialism, And Art, Ryutaro Furuhashi

Theses

My thesis is about deconstruction of existentialism through visual images, or more precisely, deconstructive visual representations of existential themes. The question of human existence has been a primal interest in my work. What is the meaning of existence? How can I make sense of man's unique intellectual capacity to question one's own existence? My concern is not so much about coming up with the answer, but to have a language to disclose the condition. In the past, my work was merely the ambiguous expression of the existential feeling without any particular conceptual foundation. My work is now a manifestation of …

Rit Center For Digital Media: An Imperative For Change, James Parasole

Theses

Not provided.

Investigation Into The Use Of The World Wide Web As An Interface For Distributing Electronic Documents To And From A Remote Digital Color Printing Site, Ronald J. Recene

Theses

The World Wide Web and Internet are the most talked-about and fastest-growing mediums for information and electronic document distribution. Their growth has, and will continue to have, a great impact on all forms of media, due to their potential to reach millions of individuals. This project demonstrates the capabilities of the World Wide Web to perform, not only as a publishing vehicle, but as a means for communication and document distribution to a digital color printing facility. In order to show this, a Web site was built that incorporated the utilities needed for the successful exchange of data, such as …

Heat Shrink Sleeves For Mb/Bacttm Bottles, Denise Pontillo

Theses

Organon Teknika Corporation markets a diagnostic test system that detects mycobacteria. The test media is sold in a tubing glass bottle which may break if dropped or weakened in shipment to the laboratory. Because mycobacteria is a very infectious airborne agent, there is concern in the marketplace that the potential for breakage of glass bottles places the laboratory technician and environment at risk. While tests are under way to identify a plastic bottle suitable for this application, Organon Teknika is pursuing the use of a heat shrink sleeve as an option to improve the safety of this product. This study …

A Study To Evaluate Current Color Matching Procedures, Brian Mcdonough

Theses

The primary objective of this study was to determine if current color matching procedures produce the desired color on the final printed package. A problem with printed items is that multiple departments and companies are involved with the choosing, specifying and approving of colors. This study evaluated one part of this procedure - the printed color standard. The printed color standard is used by the printer and packaging buyer to assure color consistency. However, there is often little understanding of light sources, color perception, chromatic adaptation, metamerism and ink dry-back. Color reference systems, like Pantone, recommend updating their color standards …

Exploring The Human Frontier, Kevin Olsson

Theses

The primary purpose of the study is to explain using text and illustration the sexual differentiation and development of the human embryo. The thesis will explain in detail known aspects of crucial and intermediate events that occur during the development of an indifferent human embryo to a sixteen week male fetus. Specific attention will be given to molecular events that occur at week seven and the results of those processes on a gross level. It is the aim of this thesis to define and address all known and relevant aspects in a manner that enables the most complicated events to …

Acidic Marine Biotoxins Implicated In Diarrhetic Shellfish Poisoning, Eoin P. Carmody

Theses

An okadaic acid (OA) etiology has been demonstrated for most outbreaks of diarrhetic shellfish poisoning (DSP) in Europe, An isomer of OA, dinophysistoxin-2 (DTX-2), has recently been found in Irish waters and, in 1991 and 1994, was the major toxin during prolonged infestations in cultivated mussels (Mytilus edulis) along the south-west coast of Ireland.

The OA class of DSP toxins have been analysed by HPLC using modified versions of three established fluorescent derivatisation methods. A ‘dual tag’ method for the confirmation of specific toxins has also been developed.

Survey work has been carried out over the past four years on …

Infrared Wireless Communication, Noor Haq

Theses

Infrared wireless communication has already proven to be commercial success in the Television (TV) and Video Cassette Recorder (VCR) remote markets and is poised to become a key technology in a number of business markets. Over the next few years, we may witness an explosive growth of Infrared based "walk-up" data access and seamless indoor mobile data networking. The protocol architecture proposed by Infrared Data Association (IrDA), a non-profit organization founded in the summer of 1993, is very rapidly emerging as an industry wide infrared standard for "walk-up", point-to-point communication The paper examines the IrDA protocol model and how the …

To Study The Permeation Characteristics Of Spicy Chicken Flavor Using Metallized Opp Film From Thailand So As To Be Able To Extend The Shelf Life Of Big Jack (Corn Snack), Kanitta Savetpacharaporn

Theses

The study of permeation characteristics of flavor as performed to provide the data for the understanding of flavor loss and to prolong the shelf life of the snack food (Big Jack). In this study, six different films were used to compare the permeation characteristics of the Spicy Chicken Flavor and to seek the best pack aging material suitable to package the product. The MAS 2000 Organic Permeation Detector was used to collect all the experimental permeation data. Linalool, the most volatile chemical presenting in the Spicy Chicken Flavor of Big Jack, was used to represent the Spicy Chicken Flavor. Among …

Service Measurement Of Rit Co-Op Program, Veeramol Maneeratanasarn

Theses

This is a continuation of project in service measurement in RIT cooperative education program developed by Amynah Virani in 1993. This study is testing a SPSS (the Statistical Package for the Social Sciences) program that analyze statistical data for the evaluation process in School of Food, Hotel, and Travel management. The t-test is done in 3 years from 1993 through 1995 in gender and major of students and gender of employers. The questionnaire is already in use. The data is obtained from employers and student forms and it has to be paired to use in the research. There were 37 …

The Study Of Boundary Layer Control In A Turbopump Diffuser With Fluid Injection, Diego Garcia Pastor

Theses

Future Space Transfer Vehicles (STV) will be required to perform missions (orbital transfer, Lunar/Mars transfer and descents) for which deep engine throttling is needed. In order to do this the turbopumps that propel the Space Transfer Vehicles need to be able to operate at different flow rates. The current state of the art cryogenic fuel and oxidizer turbopump designs do not operate well at off-design flow rates mainly due to stall and flow separation in the diffuser section. The purpose of this Thesis is to analyze the behavior of the fluid in the diffuser and the vaneless and vaned region …

A Hands-On Nutritional Curriculum For Children Ages Five To Eleven, Teryl L. Fricke

Theses

This thesis will focus on the development of a nutrition curriculum to be used as a continuing education program at the community college level for children from the ages of five to eleven years.

Research indicates that American children are becoming physically unfit and overweight at an alarming rate . Because this condition seems to be the rule rather than the exception, it becomes important to the future health of our children that they be educated in proper selection of foods and eating habits.

Research also indicates that the health curriculums of local public school districts touch on the nutritional …

A Protective Packaging Evaluation Involving A High Barrier Film Lamiation, Desiccants And Oxygen Absorbers, Philip Rollo

Theses

The purpose of the following study was to evaluate and compare the corrosion protection capabilities of specific packaging devices / systems-high barrier film lamination, desiccant and oxygen absorber. The hypothesis of this particular study states that a film pouch constructed from a high barrier film laminated material, can offer a moderate to high degree of protection for metal surfaces exposed to a highly corrosive environment. The particular high barrier film laminated pouch (film pouch) incorporated film layers of polyester, aluminum foil and polyethylene into its structure. The particular metal surface used in the study was a commonly used metal-cold rolled …

Modeling And Image Quality Of Photopolymer-Based Holographic Optical Elements, Guoheng Zhao

Theses

Hologram formation in photopolymers is believed to be largely a result of monomer diffusion. By solving the diffusion equation in terms of grating harmonics, the numerical results can be expressed in a meaningful way and are straightforward to compare with experimental results. The diffusion model predicts some basic properties of gratings recorded in photopolymers, such as the variation of refractive index modulation with recording irradiance or grating frequency, as well as the linearity of the recording. For a sinusoidal exposure irradiance, nonsinusoidal grating profiles are normally recorded. The linearity of recording depends strongly on the recording parameters including exposure irradiance …

Modular Imaging Spectrometer Instrument (Misi) Calibration Using Blackbody Radiators, Emmett Ientilucci

Theses

In Remote Sensing, absolute calibration of airborne image acquisition systems is essential. The MISI (Modular Imaging Spectrometer Instrument), developed at RIT’s Digital Imaging and Remote Sensin Laboratory (DIRS), is one such devise that needs this calibration. Without this calibration, visible and radiometric data collected by the MISI can be difficult to interpret. RIT has previously developed a line scanner but its means of calibration did not take into account the detector gain and bias of the system scanners, in general, that operate in the thermal regions of the EM spectrum use blackbody radiators for their means of calibration. The detectors …

Retention And Separation Behaviour Of Chloropyrifos And Other Water Pollutants Using Polyurethane Foams, Rashed Saleh Al-Mehrazi

Theses

Heavy metals and pesticides represent a class of man-made environmental pollutants which also occur naturally in the environment. The presence of these pollutants in the industrial and agricultural wastewaters often represents a risk to the environment. Investigation of these species in the water is an important aspect of environmental pollution as human activities contributed to the progressive increase in the concentration of these compounds in the environmental as well as aquatic systems. Therefore, identification and removal (or reduction) of these species to an acceptable concentration are of prime importance.

The analytical utility of unloaded open-cell polyurethane foams and foams immobilizing …

Development Of A New Hydroseeding Process For Soil Stabilisation And Vegetation, Eileen T. Keane

Theses

A variety of mechanical and chemical extraction procedures were used to produce crude alginate gels from 3 seaweed species. These viscous hydrocolloidal substances had excellent adhesive properties but did however prove phytotoxic to germinating seeds. Experimental gels were subsequently refined and germination trials were carried out to determine optimum gel types. Pilot field trials were set up to compare the 2 most favourable gels with existing commercial hydroseeding products imported from Norway and Sweden. These tests involved the use of experimental plots on loam and sand substrates with slopes of 0^, 22^ and 45^. A number of biodegradable organic substances …

Use Of Conductance Technology To Determine The Bioactivity Of Oxytetracycline-Hydrochloride, Michael Mc Donagh

Theses

The biological activity of oxytetracycline-hydrochloride was investigated using the indirect conductivity method which is based on the measurement of metabolically generated CO2. A number of laboratory strains and a fresh natural inoculum were exposed to oxytetracycline in the presence and absence of 12% sterile sediment. Results comparing sediment and sediment free systems for all test cultures revealed elevated minimum inhibitory concenrations (MIC) of the agent in the presence of sediment; percentage bioactivity results ranged between 0.50 and 2.07%. pH differences betw'een sediment and sediment-free systems were found not to effect MIC results, and the use of different buffers resulted in …

A Cfd Study Of Fluid Flow Characteristics In The Vicinity Of A Truncated Sphere In A Long, Narrow Channel, Chukwuemeka Ikenze

Theses

In this work, a computational fluid dynamics software (STAR-CD) has been used to study the fluid flow characteristics near a small, truncated sphere located on the floor of a long, narrow channel. The sphere represents a nucleating bubble formed in a subcooled flow boiling process. The predictions of the CFD analyses are helpful toward developing an understanding of the mechanisms which drive the formation of bubbles, and their subsequent departure from a heated surface during this process. The working fluid is water at 20 celsius. The analyses yielded velocity vectors near the sphere, pressure contours and a stagnation point on …

Health Of The Older African-American Population, Dana M. Hardy

Theses

Health promotion and disease prevention has made a major impact in the United States in the past 20 years. However in terms of disease and risk behavior minority groups in this country are not uniformly disadvantaged. African - Americans had age - adjusted mortality rates well above the rates of white Americans, whereas Hispanic Americans have rates that are comparable to white Americans. Asians and Pacific Islanders and American Indians and Alaska Natives have mortality rates lower than white Americans.

The challenge for chronic disease prevention among minority groups is to get the attention of church and other community leaders …

Development Of Effective Computer Tutorial Documentation, Sheryl L. Fields

Theses

This thesis will focus on the study of developing effective tutorial documentation.

In the past, computer documentation was written almost exclusively by engineers and programmers (or other highly trained personnel). Because of this, it was referential rather than tutorial, and it tended to assume the audience had a high level of technical knowledge and expertise. People using computers today come from a wide variety of backgrounds, many of them not technical. These users need tutorial manuals that are written in every day language and that emphasize what the user does, not what the machine or the program does.

The instructions …

Concepts Of Career Planning, Stephanie G. Venable

Theses

This thesis study consists of general information and historical perspectives on vocational guidance. Vocational guidance is researched and the problems of managing one's own career. This study introduces major writers and summarizes their contributions of work in vocational guidance. Specifically the research of what organizations and schools are doing to help individuals manage their careers. The most important research to this focus is job hunting and in-depth discussion on various topics related to this focus.

Nursing Home Management Of The Certified Nurse's Aide: Voluntary Job Turnover, Job Satisfaction, And An Overview Of Industry Challenges With Proven Solutions, Kevin G. Sullivan

Theses

This thesis will focus on the issues surrounding the voluntary turnover rate of the certified nurse's aide population. Research has attributed the high turnover rate to numerous factors such as inadequate monetary compensation, lack of job satisfaction, difficulty in being promoted, inattention of management to the relevant issues, and the failure of management to use proven solutions utilized by other non- health care businesses in attracting and retaining qualified and desirable employees.

With annual turnover rates of the certified nurse's aide population estimated in the 100% to 300% range, the magnitude of the problem cannot be disputed. However, with the …

The Effects Television Has On Young Children And Solutions For Parents, Alissa Dawn Shively

Theses

Children's television bas been the focus and cause of many arguments over the past fifty years. Parents and researchers continue to debate the quality and quantity of programming that children view. Those who support the argument that television is harmful and causes harmful effects are vastly in the majority. Generally, they subscribe to the notion that television has little to offer children in the way of education and entertainment. Those who oppose this view argue that there are many merits to children's television. Although this stance is not as popular, they attest that television does have benefits to children. They …

The Development Of The Information Superhighway And Its Impact Internally And Externally To The Business Community, Kay A. Hammond

Theses

This thesis will focus on the development of the information superhighway and its impact on the nation.

Ten or twelve years ago, a minor revolution occurred when personal computers became common. Visionaries talked about computers as information appliances. Users could use the home or the office computer to connect to the national news services, get stock reports, do library searches, even read professional journals or literary classics, but, at the time, these were far-reaching ideas.

With the Internet, networking has come to age. The information resources that visionaries talked about in the early 80's are not just research topics that …