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A Qualitative Study Of Expectancy Violations Theory On Instructor Feedback For Online Graduate Students Within United States Universities: How Student Perceptions Form When Their Expectations Are Violated, Josephine Hudson
Doctoral Dissertations and Projects
Distance education has become increasingly commonplace as technology and digital connections have become widespread in everyday life. Like traditional classrooms, feedback in online classrooms is a critical form of communication between professors and students to facilitate learning and foster relationships despite the lack of face-to-face communication that distance education imposes. The purpose of this qualitative study was to explore how graduate and doctoral students’ experiences with expectancy violations influence their perceptions of feedback through the lens of Expectancy Violations Theory. Graduate and doctoral students who were or had been enrolled in at least two distance education courses participated in this …
Inmate Reentry: Success Through Faith - A Mixed-Methods Study On Inmate Conversions And Life After Release, Eric S. Campbell
Inmate Reentry: Success Through Faith - A Mixed-Methods Study On Inmate Conversions And Life After Release, Eric S. Campbell
Doctoral Dissertations and Projects
This dissertation-in-praxis (DiP) explored the circumstances surrounding the emotional responses and past traumatic experiences that led inmates to commit their lives to Jesus. The DiP also researched the high rate of recidivism amongst released inmates. The researcher partnered with Reach the Forgotten Jail Ministry (RTF), as well as local churches, in an effort to create a program that would work with inmates prior to and after release. The qualitative study established a paradigm highlighting the significance of comprehensive leadership training in a time of transition by drawing upon transformational leadership theory, adaptive leadership theory, as well as servant leadership theory. …
Instructors' Lived Experiences Of Using Authentic Assessments In College Calculus Courses Across The United States: A Phenomenological Study, Christy Hart Kains
Instructors' Lived Experiences Of Using Authentic Assessments In College Calculus Courses Across The United States: A Phenomenological Study, Christy Hart Kains
Doctoral Dissertations and Projects
The purpose of this transcendental phenomenological study was to describe the lived experiences of instructors with authentic assessments in college calculus courses across the United States. The theory guiding this study was Astin’s student involvement theory, which provided a framework to study the involvement of students in higher education. The central research question for this study was: What are the lived experiences of instructors who utilize authentic assessments in college calculus courses across the United States? This study used a qualitative design following the transcendental phenomenological approach of Moustakas. The sample included 12 instructors from two-year and four-year colleges in …
An Examination Of Cumulative Exposure To Potentially Traumatic Events And Identity Distress In Emerging Adults: The Influence Of Life Stressors, Posttraumatic Stress Symptoms, And Event Centrality, Kane Richard Vest
Doctoral Dissertations and Projects
Plentiful research has been conducted to examine the negative outcomes of exposure to potentially traumatic events (PTEs). Together, findings have indicated that certain exposures increase the risk of posttraumatic stress symptoms (PTSS) and adjustment problems in children, teens, and young adults. However, few studies have specifically focused on the influence of such experiences on the development of identity distress in emerging adults, and even fewer have examined such influence in the context of exposure to multiple potentially traumatic events. Exposure to natural hazards such as the COVID-19 pandemic and hurricanes is known to impact economic, social, and educational outcomes, but …
The Effectiveness And Adaptability Of Servant Leadership Among Project Managers Managing Highly Complex Projects In Emerging Technology Domains, Fernand R. Baldonado
The Effectiveness And Adaptability Of Servant Leadership Among Project Managers Managing Highly Complex Projects In Emerging Technology Domains, Fernand R. Baldonado
Doctoral Dissertations and Projects
This qualitative multiple case study explored the effectiveness of servant leadership practiced by project managers while managing highly complex projects in emerging technology domains. These domains included artificial intelligence (AI), cybersecurity, and information technology (IT). Servant leadership was associated with positive team outcomes, but its application in high-uncertainty and high-risk environments, such as projects in these emerging technology domains, had remained underexplored. Data were collected from 25 mid- to senior-level project managers in public- and private-sector organizations using semi-structured interviews, document review, and field notes. Thematic analysis produced 12 themes, including guided empowerment, psychological safety as a form of risk …
Answering The Call: Resiliency, Gender, And Growth Following Secondary Trauma In Emergency Dispatchers, Brandi D. Colding
Answering The Call: Resiliency, Gender, And Growth Following Secondary Trauma In Emergency Dispatchers, Brandi D. Colding
Doctoral Dissertations and Projects
This quantitative study examined secondary traumatic stress (STS), resiliency, posttraumatic growth (PTG), and gender among 911 emergency dispatchers, a population exposed to high levels of indirect trauma yet underrepresented in research. The purpose of the study was to investigate whether resiliency moderates the relationship between STS and PTG, and whether gender moderates the relationship between resiliency and STS. Data were collected from 99 U.S. emergency dispatchers using the Secondary Traumatic Stress Scale, Brief Resilience Scale, and Posttraumatic Growth Inventory. Results indicated that most participants reported elevated STS, and correlations revealed that resiliency was negatively related to STS, while STS was …
A Phenomenological Study Of The Utilization Of Coping Strategies Among Pastors: Religious Strategies Vs. Secular/Traditional Strategies, Arbedella Denise Moore
A Phenomenological Study Of The Utilization Of Coping Strategies Among Pastors: Religious Strategies Vs. Secular/Traditional Strategies, Arbedella Denise Moore
Doctoral Dissertations and Projects
The purpose of this phenomenological study was to understand how Christian pastors serving congregations throughout the United States utilize religious and secular coping strategies to address occupational stress and achieve work-life balance. The theory guiding this study was Lazarus and Folkman’s (1984) transactional model of stress and coping, as it provided a framework for understanding how pastors cognitively and emotionally respond to ministry-related challenges, and how their coping choices, whether spiritual or secular, reflect an ongoing process of adaptation, meaning-making, and resilience within complex realities of pastoral life. The study was guided by three research questions that explored how pastors …
The Experience Of Coptic Orthodox Youth Concerning Morals Taught In Public Education, Peter S. Endrawis
The Experience Of Coptic Orthodox Youth Concerning Morals Taught In Public Education, Peter S. Endrawis
Doctoral Dissertations and Projects
The purpose of this phenomenological study was to understand the experiences of Coptic Orthodox youth concerning moral education taught in public schools. There were four research questions this study answered: 1) How do Coptic youth describe their experience of navigating moral teachings in public schools? 2) What meaning do Coptic youth ascribe to church tradition based on their experience in public schools? 3) How do Coptic youth describe their worldview concerning faith based on their experience in public schools? 4) How do Coptic youth describe their worldview concerning spirituality based on their experience in public schools? The theory guiding this …
Disability Laws: An Instrumental Case Study Exploring Staff Capacity To Support Incarcerated Juveniles With Disabilities In The Mid-Atlantic Region, Jennifer L. Howarth Mira
Disability Laws: An Instrumental Case Study Exploring Staff Capacity To Support Incarcerated Juveniles With Disabilities In The Mid-Atlantic Region, Jennifer L. Howarth Mira
Doctoral Dissertations and Projects
The purpose of this instrumental case study was to explore how juvenile detention staff are prepared to understand and comply with disability laws when working with incarcerated juveniles with disabilities. The theory guiding this study was Bandura’s social learning theory as it suggests a person’s environment can be directly influenced by themselves or by others. The central research question this study investigated was: How are juvenile detention staff prepared to understand and comply with disability laws when working with incarcerated juveniles with disabilities? This qualitative study included 11 staff members employed in mid-Atlantic juvenile detention centers with at least six …
Exploring Lived Experiences Faced By Latina Breast Cancer Survivors, Deborah Fortino
Exploring Lived Experiences Faced By Latina Breast Cancer Survivors, Deborah Fortino
Doctoral Dissertations and Projects
The purpose of the hermeneutic phenomenological study was to explore and understand lived experiences of Latina breast cancer survivors through semi-structured interviews on the Zoom Video Conferencing platform. The theory that guided the study was the Health Belief Model (HBM), a health behavior framework that explored Latina breast cancer survivors' behaviors concerning health (Rosenstock et al., 1988). Furthermore, Fleming et al.’s (2003) five steps of gathering qualitative data and Ajjai and Higgs’s (2007) six stages of data analysis were utilized to acquire the information to explore the phenomenon of Latina breast cancer survivors’ lived experiences. The sample population included nine …
Redefining Aesthetics: The Communicative Construction Of Body Image And Self-Esteem Among Young Female Adults In Fiditi And Ibadan, Oyo State, Nigeria, Christopher Omamuromu Amojo
Redefining Aesthetics: The Communicative Construction Of Body Image And Self-Esteem Among Young Female Adults In Fiditi And Ibadan, Oyo State, Nigeria, Christopher Omamuromu Amojo
Doctoral Dissertations and Projects
This study examines the communicative construction of body image and self-esteem among young female adults in Fiditi and Ibadan, Oyo State, Nigeria, within the context of contemporary social media use. Although a substantial body of scholarship has explored social media’s relationship with body image, much of this research is situated in Western contexts and framed predominantly through psychological or effects-based paradigms. Addressing this gap, the present study adopts a qualitative interpretive approach grounded in social construction theory and the sociocultural communication tradition to investigate how meanings surrounding beauty, self-worth, and identity are produced and negotiated through mediated interaction in a …
Navigating The Thin Blue Line And Single Parenthood: An In-Depth Exploration Of Police Officers’ Experiences In Highlands County, Florida, Stress Reduction, And Work-Life Balance, Courtney Lashae Hamilton Toney
Navigating The Thin Blue Line And Single Parenthood: An In-Depth Exploration Of Police Officers’ Experiences In Highlands County, Florida, Stress Reduction, And Work-Life Balance, Courtney Lashae Hamilton Toney
Doctoral Dissertations and Projects
The present study examined how the demographic of single parent police officers reduced and coped with stress, whether coping mechanisms utilized were effective or not, changed overtime, and whether the coping mechanisms were influenced by personal factors and leadership within their departments. This study took place in Highlands County, Florida with a sample size of 13 participants. The participants responses were captured through in-depth semi-structured interviews within this qualitative descriptive study. Majority of participants described how their coping mechanisms changed over time to better their lives or the lives of their family. The changes were affected mostly by their children …
The Lived Experiences Of Secondary Algebra Teachers Working With Students With Math Anxiety: A Phenomenological Study, Chanly Kong Henderson
The Lived Experiences Of Secondary Algebra Teachers Working With Students With Math Anxiety: A Phenomenological Study, Chanly Kong Henderson
Doctoral Dissertations and Projects
The purpose of this hermeneutic phenomenological study was to understand the lived experiences of working with students with math anxiety in algebra classrooms for secondary math teachers at the Sunflower School District in the Western United States. The study was guided by attentional control theory, which explains how anxiety disrupts attention and working memory. The central research question was: What are the lived experiences of secondary math teachers working with students with math anxiety in algebra classrooms? Ten participants were selected through purposeful sampling. Data were gathered through semi-structured interviews, focus group interviews, and a journal prompt, and were manually …
Measuring Comfort Levels Of General Education Students When Interacting With Peers With Severe Disabilities: A Quasi-Experimental, Pretest-Posttest, Quantitative Research Design, Kaila Olivia Khai
Doctoral Dissertations and Projects
The purpose of this quantitative, quasi-experimental, pretest-posttest research study was to determine whether a disability awareness program would increase high school students' self-reported comfort level when interacting with peers with disabilities. This study is important because student comfort levels when interacting with peers with disabilities has a direct impact on inclusion, social acceptance, and positive relationships throughout the school and community; therefore, this study adds to the literature regarding comfort levels by examining the difference between comfort levels of general education students that have and have not received a disability awareness program. The sample was composed of 90 high school …
Geopolitical Trade Dynamics: Assessing Global Supply Chain Risks Within International Business Environments, Thomas E. Carver Iii
Geopolitical Trade Dynamics: Assessing Global Supply Chain Risks Within International Business Environments, Thomas E. Carver Iii
Doctoral Dissertations and Projects
With global economics and worldwide markets changing at a rapid pace the need to review how this effects global supply operations, risk management, and operational controls is a tactical and strategic component of organizational management. These types of international business arrangements require diversification to the supply chain networks, partnerships, and value chains in all businesses that are doing trade abroad. Geopolitics brings uncertainty to any supply chain organization and having awareness of policy, compliance, and technology strategy are key contributors during the study exploration. Having highly skilled human resource talent to support operational throughput is included in this study to …
Investigating The Difference In Social Media Violations Between Novice And Experienced Teachers In The Virgin Islands Based On A Self-Report Measure Of Seriousness Of Ethical Trespass And Frequency Of Social Media Use, Vernon R. Callwood
Doctoral Dissertations and Projects
The purpose of this quantitative, causal-comparative study was to investigate social media violations among novice and experienced teachers in the Virgin Islands, using a self-report measure of the seriousness of ethical trespass and the frequency of social media use. Research on the appropriate use of social media by teachers was still inchoate in developing social media literacy and establishing a protocol among educators, especially in the US Virgin Islands. Additional research can help to develop a framework for educators’ use of social media, thus influencing their praxis and student achievement. Very little research exists on the appropriate use of social …
Championing Success: A Transcendental Phenomenological Study On Higher Education Leadership’S Role In Supporting Women Of Color, Inez Annette Hayes
Championing Success: A Transcendental Phenomenological Study On Higher Education Leadership’S Role In Supporting Women Of Color, Inez Annette Hayes
Doctoral Dissertations and Projects
The purpose of this transcendental phenomenological study was to explore and understand the role of higher education leadership in providing institutional support to women of color. The lived experiences of women of color as students was analyzed to understand the factors influencing their persistence at higher education institutions nationwide. The theory guiding this study was Rendón’s theory of validation as a process that encourages and supports students’ academic and personal growth, initiated by both in-class and out-of-class influences. This study focused on the Central Research Question: How do leadership practices and institutional supports in higher education influence the persistence of …
A Phenomenological Research On The Understanding Of Morality At Birth From A Believer's Standpoint, Michelle I. Hubble
A Phenomenological Research On The Understanding Of Morality At Birth From A Believer's Standpoint, Michelle I. Hubble
Doctoral Dissertations and Projects
At birth, is a person born evil, good, or neutral? This phenomenological study aims to explore the perspective of the morality of a child at birth for adult believers in the Missionary Church. At this stage in the research, the perspective of the morality of a child at birth will be generally defined as evil, good, or neutral. The theory guiding this study was research done by Harvard, which concluded that humanity's first instinct is not to act selfishly but to cooperate in their behavior with others (Tucker, 2013). This research proposed that this alternative perspective is invalid when Piaget’s …
Correlating Communication Channels With Baptism Outcomes: A Quantitative Case Study Using Media Multiplexity Theory In The Texas Conference Of Seventh-Day Adventists, Kenrunne L. Dixon
Correlating Communication Channels With Baptism Outcomes: A Quantitative Case Study Using Media Multiplexity Theory In The Texas Conference Of Seventh-Day Adventists, Kenrunne L. Dixon
Doctoral Dissertations and Projects
The purpose of this quantitative study was to examine the use of social media within the local church setting as a tool for engaging diverse communities through tailored, targeted messaging that addresses their unique needs and desires. The use of multiple channels helps connect on different levels, allowing for more profound and lasting relationships (Ledbetter, 2021). This quantitative research explored the local church and how it invests in connecting to its communities outside the church walls through multiple communication channels. Local church congregations invest significant time and resources in planning programs that seem only to attract current members. Their congregations …
Interaction Effects Between Mentorship And Leadership Style On Employee Well-Being, Job Satisfaction, And Intent To Stay, Thomas M. Tostado
Interaction Effects Between Mentorship And Leadership Style On Employee Well-Being, Job Satisfaction, And Intent To Stay, Thomas M. Tostado
Doctoral Dissertations and Projects
Companies are realizing the powerful impacts of mentorship on employee well-being, intent to stay, and job satisfaction. Mentorship typically involves pairing a more experienced employee, commonly called the “mentor,” with a newly hired or junior employee, known as the “mentee.” Mentorship allows employees to professionally develop and grow within the organization while creating a network of trusted advisors. A key component of successful formal mentorship includes leadership style. The current gap in the literature does not fully explore the mentor’s leadership style on employee well-being, job satisfaction, and intent to stay, or the interaction effects between the mentor’s leadership style …
Understanding Servicewomen's Barriers Experienced Throughout Military Sexual Assault Help-Seeking Process: A Phenomenological Study, Brittany Rae O'Leary
Understanding Servicewomen's Barriers Experienced Throughout Military Sexual Assault Help-Seeking Process: A Phenomenological Study, Brittany Rae O'Leary
Doctoral Dissertations and Projects
The purpose of this phenomenological study is to understand the current barriers experienced by women MSA victims throughout their help-seeking process of unrestricted reports through the institutional blindness and social-ecological model theories. Furthermore, the victims’ perception of the organizational climate’s influence on the help-seeking process, including command support and the judicial component of unrestricted reports, and the victim’s desire to seek additional military-setting services are also examined. Inductive coding and thematic analysis will be used to identify any reoccurring patterns experienced amongst the participants. The theories guiding this study are Meyer, Rowan, and Freyd’s institutional blindness and Bronfenbrenner’s social-ecological model …
A Mixed-Methods Study Of The United Church Of Christ (Wnca-Soc) Retiring Senior Pastors’ Utilization Of Resources To Develop Effective Leadership Skills, Mark Scott Thomas
A Mixed-Methods Study Of The United Church Of Christ (Wnca-Soc) Retiring Senior Pastors’ Utilization Of Resources To Develop Effective Leadership Skills, Mark Scott Thomas
Doctoral Dissertations and Projects
The purpose of this mixed-methods study was to explore the resources that retired senior pastors in the Western North Carolina Association of the Southern Conference of the United Church of Christ (WNCA-SOC UCC) used early in their careers to develop the leadership skills necessary to assume a senior pastoral role. Specifically, the study examined the strategies and tools these pastors employed for leadership development. Analysis of the data revealed four recurring themes. First, there was strong support for developing time management skills, which participants emphasized as essential for maintaining a healthy work-life balance. Second, the findings highlighted the importance of …
A Qualitative Study Of The Uses And Gratifications Theory In Tiktok’S Short-Form Video Influence On Users Behaviors And Motivations Among Young Adults In The Commonwealth Of Pennsylvania, Jonathan V. Robertson
A Qualitative Study Of The Uses And Gratifications Theory In Tiktok’S Short-Form Video Influence On Users Behaviors And Motivations Among Young Adults In The Commonwealth Of Pennsylvania, Jonathan V. Robertson
Doctoral Dissertations and Projects
This qualitative dissertation explored the TikTok consumption and engagement behaviors of young adults aged 18-25. The TikTok social media platform is well-known for its active community of content creators producing high-quality, short-form, eye-catching video content. These videos are tailored to individuals' personal interests, beliefs, and values, shaping users' daily lives. Alternative social media platforms offer similar capabilities; however, they fall short of TikTok's powerful algorithm. The uses and gratifications theoretical framework were specifically selected to help understand why young adults engage with TikTok, how their unique motivations shape their engagement behaviors, and the role TikTok plays in identity development. The …
The Impact Of Transformational Leadership Tenets On The Soft Skills And Self-Efficacy Of Individuals From A Performing Arts Program: A Phenomenological Study, Carissa Hawksworth
The Impact Of Transformational Leadership Tenets On The Soft Skills And Self-Efficacy Of Individuals From A Performing Arts Program: A Phenomenological Study, Carissa Hawksworth
Doctoral Dissertations and Projects
The purpose of this qualitative hermeneutic phenomenological study was to understand the lived experiences of university students who develop soft skills and self-efficacy while working with a director who utilizes transformational leadership qualities to direct a performing arts event. The theory guiding this study was Bass’s theory of transformational leadership, which encourages leaders to develop as individuals, thereby enhancing the performance of the entire group. The central research question was, “What are the lived experiences of university students who participate in a performing arts program led by a transformational leader?” This qualitative, hermeneutic phenomenology study focused on understanding the lived …
A Phenomenological Approach To Exploring Emotional Dysregulation And Lack Of Empathy In Preschoolers From Low Income Christian And Non-Christian Families, Christine Mendez
A Phenomenological Approach To Exploring Emotional Dysregulation And Lack Of Empathy In Preschoolers From Low Income Christian And Non-Christian Families, Christine Mendez
Doctoral Dissertations and Projects
Children often apply the adaptive skills they learn at home to the classroom in preschool, marking their first experience in structured environments. Two constructs, emotional regulation and empathy, are behaviors necessary for a preschooler’s development. However, the absence of socially desirable contexts can lead to preschoolers developing academic and behavioral deficits. Existing literature does not explore the spiritual, social and cultural practices of the familial and academic environments of preschoolers from disadvantaged groups. Earlier studies from higher socioeconomic levels suggest that poor attachment during infancy, parenting skills, trauma or lack of age-appropriate learning opportunities are conditions that deteriorate regulation and …
Cross-Gender Teaching Dynamics In Single-Gender Schools: A Case Study On School Leaders’ Perspectives On Gendered Teaching Practices, Support, And School Culture, Kelsie R. Copeman
Cross-Gender Teaching Dynamics In Single-Gender Schools: A Case Study On School Leaders’ Perspectives On Gendered Teaching Practices, Support, And School Culture, Kelsie R. Copeman
Doctoral Dissertations and Projects
The purpose of this comparative case study is to examine the gendered experiences of teachers through the perspective of school leaders at single-gender schools. The theory guiding this study is Tomlinson’s theory on differentiated instruction, as it explains how the recognition and response to student differences allows for effective teaching in order to optimize learning experiences. The central research question is: How do school leaders perceive and navigate cross-gender teaching dynamics in single-gender schools? This study uses semi-structured interviews, focus groups, and journal entries from school leaders. The sample consists of 10 school leaders with current experience in single-gender schools, …
The Experiences Of The Free Application For Federal Student Aid In Parents Of First-Generation College Students: A Phenomenological Study, Travis Anthony Richard
The Experiences Of The Free Application For Federal Student Aid In Parents Of First-Generation College Students: A Phenomenological Study, Travis Anthony Richard
Doctoral Dissertations and Projects
The purpose of this phenomenological study was to investigate the experiences of parents of first-generation college students in the Free Application for Federal Student Aid process. The theory guiding this study was the Cultural Capital Theory, initially conceptualized by Pierre Bourdieu, as it focused on how cultural capital was transmitted within families and how it reinforced class distinction. With the increasing emphasis on higher education as a pathway to socioeconomic mobility, understanding the barriers and facilitators faced by these parents was crucial. The central research question guiding this study is: "What are the lived experiences of parents of first-generation college …
Utilizing A Small Group In Bible Studies To Bring About The Reconciliation Of All The Groups Of An Ethnic Community Church In Brooklyn, New York, Anthony Ukasoanya E Uwakwe
Utilizing A Small Group In Bible Studies To Bring About The Reconciliation Of All The Groups Of An Ethnic Community Church In Brooklyn, New York, Anthony Ukasoanya E Uwakwe
Doctoral Dissertations and Projects
Many local churches in America today have problems in their ministries. The problems may stem from the untimely action or inaction by the church leaders, including ordained pastors and laity. Other problems are simple misunderstandings, such as a congregant not being reimbursed for funds used for a church event. This thesis research project will present biblical teachings on reconciliation, provide a framework for resolving financial misunderstandings in the church, and foster unity among its groups. It is important to know God’s reasons for being reconciled in the fellowship of the church. The triangular methodology employed uses specific scripture passages that …
The Successful Transition Of Military Veterans To Higher Education: A Phenomenological Study, Kenneth Hollis
The Successful Transition Of Military Veterans To Higher Education: A Phenomenological Study, Kenneth Hollis
Doctoral Dissertations and Projects
The purpose of this hermeneutic phenomenological study was to explore the lived experiences of student veterans as they transition into 4-year universities in the southern region of the United States. The problem guiding this work is that student veterans often face significant challenges in achieving academic and personal success during the transition from military service to civilian campus life. The theory guiding this study was Schlossberg's transition theory, as it provides a framework for understanding the factors that influence individuals' experiences during change and transition how veterans navigate the academic, social, and psychological dimensions of this pivotal life change. The …
Abusive Supervision In The Telecommunications Retail Sector: Effects On Job Satisfaction, Performance, And Employee Turnover, Zenitzia Siu
Abusive Supervision In The Telecommunications Retail Sector: Effects On Job Satisfaction, Performance, And Employee Turnover, Zenitzia Siu
Doctoral Dissertations and Projects
I addressed the problem of abusive supervision, which adversely affects job satisfaction and employee engagement, resulting in reduced organizational performance and increased turnover intentions in telecommunications retail. Guided by social exchange theory (SET), this qualitative single-case study explored how leaders interpret their awareness of their leadership behaviors, and how these interpretations align with or misalign with employees’ perceptions. The data collection involved 21 leader interviews and 25 open-ended survey responses, analyzed using SET’s deductive coding and NVivo's inductive theme development, with methodological triangulation across both data sources. Four core themes emerged deductively: (a) reciprocity, (b) trust and commitment, (c) cost …