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The Impacts Of Change In Governance On Faculty And Staff At Higher Education Institutions: A Case Study Of Ohsu, Dana L. Director

Dissertations and Theses

In the early 1990s, Oregon Health and Science University leadership examined the political and economic landscape and determined it needed a new operational model to survive and thrive. In 1995 OHSU separated from the state higher education system and became a public corporation, with goals of increased efficiency, customer-focus, ability to attract world-class researchers and physicians, and salaries commensurate with an urban academic health center.

This research examines the internal impacts when universities undergo significant change, using OHSU's governance change as a case study. Central is the question: what effect(s) did OHSU's decision to become a unique public corporation have …

Bringing Functional Family Probation Services To The Community: A Qualitative Case Study, Denise Lynmarie Austin

Dissertations and Theses

In March 2011, Multnomah County's Juvenile Services Division (JSD) in Portland, Oregon implemented a new program model called Functional Family Probation Services, a case management model based on the principles of Functional Family Therapy. Under this model JSD Juvenile Court Counselors deliver Functional Family Probation Services to medium and high-risk youth on probation; both to the youth and their family in their home. This qualitative case study examined the extent to which the Juvenile Court Counselors and Community Justice Managers implemented Functional Family Probation Service's components and recorded their opinions regarding Functional Family Probation Services as a case management model. …

Learning To Adapt: Online Social Science Instruction In Higher Education, Patrick Steven Smith

Dissertations and Theses

Online learning is a rapidly growing phenomenon in post-secondary education. Institutions of higher learning have embraced online learning for its perceived merits, but without the consideration of how instructors deal with this different learning medium. Little is known of the extent to which different disciplines are suited to the online medium; this is pertinent to disciplines that rely on spontaneous in-person discussion. Furthermore, as colleges continue to invest heavily in online learning, instructors who only possess face-to-face teaching experience may begin teaching online. This poses a pedagogical challenge for instructors who are unfamiliar with the medium. This qualitative, in-depth interview …

Designing Innovative Alternatives To Traditional High Schools: What Leaders Need To Know, Chester Roy Edwards

Dissertations and Theses

The need for new and innovative alternatives to traditional high schools has never been greater. Never designed to graduate all students on time, traditional high schools and their high dropout rates have remained unchanged for the last 30 years. Improving secondary schooling for all young people is a worthwhile social and educational objective. Many school leaders want to create alternative high schools but may lack the knowledge of what to do, nor may they have a comprehensive design process to follow.

The research question explored in this dissertation is: What do leaders in education need to know to design innovative …

Work Design Characteristics As Moderators Of The Relationship Between Proactive Personality And Engagement, Damon Thomas Drown

Dissertations and Theses

This study examines which and how trait relevant work design characteristics moderate the relationship between proactive personality and engagement. Proactive personality is defined as an individual's tendency to intentionally and directly affect change in their environment (Bateman & Crant, 1993; Crant, 2000). Previous research has been primarily focused on the positive aspects of proactive personality; to fill this gap, I used trait activation theory (Tett & Burnett, 2003) to identify which work characteristics will activate proactive personality to affect engagement and developed specific hypotheses about which work characteristics will attenuate the proactive personality engagement relationship. In the study I identified …

The Impact Of Social Capital On Innovation Intermediaries, Songphon Munkongsujarit

Dissertations and Theses

In today's open business environments, innovation happens in globally dispersed organizations that exchange technological knowledge across increasingly permeable boundaries. Innovation intermediaries play an important role in these technology transfer processes. They operate as middle-men between solution seekers (companies seeking technological knowledge for solving their problems) and problem solvers (experts with specialized knowledge and solutions) and thus help to connect suppliers and customers of technological knowledge. Currently, clients that select an intermediary organization and managers of intermediary organizations that assign agents to a project have very little guidance as to what type of an intermediary they should select to guarantee that …

A New Approach To Explain Policy Reforms In Vietnam During Ðổi Mới By Developing And Validating A Major Policy Change Model For Vietnam, Huan Van Dang

Dissertations and Theses

The Renovation Program - Ðổi Mới in Vietnam since 1986 have posed a puzzling policy question: why have some policy areas experienced radical changes while others have experienced only limited and incremental changes? This policy puzzle provided the focus for this dissertation in which a model of major policy change was developed to provide a new way of explaining the policy reforms in Vietnam over the past two decades. The model was developed based on three bodies of literature: (1) the most well-developed theories and models of policy change process created in the U.S and their application to the non-U.S …

Implementer Perspectives: The Implementation Of A School-Based Mentoring Program, Amanda Angela Fixsen

Dissertations and Theses

This research describes organizational level implementation strategies utilized in piloting enhancements to the school-based mentoring program from Big Brothers Big Sisters of America. Semi-structured interviews (n=15) with lead agency implementers along with conference call meeting notes were analyzed using qualitative content analysis. Findings yield a description of the challenges to implementation and strategies to overcome these challenges, formal implementation strategies engaged in, and the extent to which these align with an implementation framework put forth by Klein, Conn, and Sorra (2001) with supplement from Fixsen, Naoom, Blase, Friedman, and Wallace (2005). Findings from this study indicate that financial resources, management …

Sustainable Operations At Portland State University: Relevant Organizational Issues And A Path Forward, Molly Mae Bressers

Dissertations and Theses

Large organizations such as Portland State University (PSU) play an important role in the environmental impact and sustainability of a city, EcoDistrict and region. Through their resource use and operations, such organizations can assist in mitigating environmental damage, as well as educate their members and community. PSU does not currently have any formal policies that support sustainable operations, and there is room to improve the sustainability of campus operations. Feedback from PSU employees was solicited through two surveys, and these data were qualitatively analyzed to identify salient organizational issues that may serve to inhibit implementation of sustainable operations at PSU. …

A Strategic Model For Ingo Accountability Systems, Sarah Elizabeth Wardwell

Dissertations and Theses

This thesis reconstructs the concept of International Non-Governmental Organization (INGO) accountability to beneficiaries through the development of a strategic model for INGO accountability to beneficiaries. It works through the history and arguments surrounding the rise of the debate around whether INGOs should be held accountable to their beneficiary populations. Unique definitions are developed for the terms and concepts related to this topic and a framework for understanding the strategic model for INGO accountability to beneficiaries is outlined: Accountable to whom? Accountable for what? Accountable how? A practical example of an internal assessment for measuring an INGO's accountability to beneficiaries is …

Assessment For Improvement In Higher Education: Faculty Perception Of And Participation In Program Assessment, Serap Emil

Dissertations and Theses

Driven by issues of accountability, the assessment movement in higher education has gained significant momentum in recent years. However, successful implementation of assessment processes varies radically across institutions and organizational units. A key issue is faculty engagement. This qualitative case study explored factors that impact faculty participation in a professional school assessment initiative. Findings indicate that factors related to individual faculty characteristics (e.g., career preparation, knowledge, beliefs, and attitudes) and institutional characteristics (e.g., leadership, resources, reward structures, work environment, and technology) influence faculty members engagement in assessment activities. To support faculty adoption of and participation in assessment efforts, leaders need …

Employee Age Differences In Formal Performance Feedback Reactions: Examining The Effects Of Perceived Valence, Content, And Delivery, Gabriela Burlacu

Dissertations and Theses

As the nature of work is rapidly changing, organizations in developed nations all over the world are experiencing shifts in the age composition of their workforces. These changes, which include an aging workforce that is becoming increasingly age-diverse, indicate that organizational researchers and practitioners need to be better aware of how age differences manifest themselves in the workplace and what implications this has for effective employee management. In the current study it is proposed that employees of different ages react differently to various elements of a formal performance feedback event. Specifically, Carstensen's developmental Socio-emotional Selectivity Theory is used as a …

Failure To Adapt; Intelligence Failure And Military Failure As Functions Of Strategic Failure?, David Firester

Dissertations and Theses

The following paper looks at intelligence failures and military failures through the lens of adaptation failure. This paper asserts that there is reason to believe that certain causal elements of alleged intelligence failures reside more so in the province of politics, than in the collection and analysis domain of intelligence tradecraft. This is not to say that failures are exclusively of a political nature, but that looking at politics and the relationship of policymakers to the Intelligence Community yields a preponderance of causal evidence. Secondly, it is suggested that a parallel set of underlying assumptions evident in adaptation failure theory …

Closed Loop Satisfaction Measurement: New Wine From Old Bottles, Michael Thomas O'Connell

Dissertations and Theses

A field experiment examines within a financial services firm the impact of a customer satisfaction survey-based intervention that enables front-line employees to identify and contact less-than satisfied customers (less than 9 on a 10-point scale) to proactively prevent potential customer defections. The impact is measured using operational data from 28,000 new customers and their associated defection behavior over a period of eight years. The experiment applies binomial Z-tests of proportions to assess the difference in defection rates of targeted and non-targeted customers before and after the intervention. The research finds that the use of closed loop satisfaction measurement reduces customer …

Sustainable Event Management Of Music Festivals: An Event Organizer Perspective, Stephanie L. Stettler

Dissertations and Theses

Sustainably managed music festivals have significant value and can provide a multitude of benefits to a healthy, sustainable and desirable society if their negative impacts are mitigated and positive impacts cultivated. To reach this great potential, sustainable event management of music festivals must become widely adopted and expanded as common practice. To drive this improvement of sustainable event management, there is a need to first understand the barriers and success factors event organizers face moving their music festivals toward sustainability. This study uses a research design of mixed quantitative-qualitative methods: a survey of thirty diverse music festival organizers across the …

An Evaluation Of Moderating Influences Of Employee Proactive Personality: Empowerment And Political Skill, Deborah Kaylee Ford

Dissertations and Theses

An action-orientation within the workplace is often sought out by organizations as a source for competitive advantage. Organizational leaders are increasingly reliant on independently driven employees that will take action without being instructed to do so. Toward this effort, proactive personality has become increasingly popular within the literature as a personality trait associated with an employee's propensity to take charge of situations and demonstrate initiative to make a positive impact. In identifying potential variables that will moderate the effects of proactive personality, a highly relevant construct is empowerment. Proactive personality is thought of as a trait, whereas empowerment can be …

Family-Supportive Supervisory Behaviors As A Moderator Of The Relationship Between Job Strain And Workers' Blood Pressure, Christopher Scott Harper

Dissertations and Theses

Cardiovascular disease is one of the leading causes of death in industrialized nations. Research indicates that job strain may be significantly related to cardiovascular disease in employees with little to no social support. Using the JDC-S model developed by Karasek (1979) and elaborated upon by Johnson and Hall (1988), the family-supportive supervisory behaviors (FSSB) measure created by Hammer et al., (2009), and the blood pressure wrist monitor device Omron317T, this study examined FSSB as a moderator of the relationship between job strain, job demands, job control and workers' blood pressure on work and non-work days. Sixty-nine grocery store workers from …

Child Welfare Workforce Turnover: Frontline Workers' Experiences With Organizational Culture And Climate, And Implications For Organizational Practice, Melanie Dawn Sage

Dissertations and Theses

Public child welfare agencies experience front line worker turnover rates as high as 25% a year. Worker turnover has significant financial costs to agencies, and has been linked to negative outcomes for children in care. Prior research has linked organizational factors, such as organizational climate, culture, and supervisor satisfaction, to turnover intent in child welfare populations. This research uses an empowerment framework to turn to workers directly to answer the question, "What are the organizational factors that lead frontline child welfare workers to stay or leave the agency, and what, then, are the implications for agency administrators?" This study relies …

La Palabra Es Salud: A Comparative Study Of The Effectiveness Of Popular Education Vs. Traditional Education For Enhancing Health Knowledge And Skills And Increasing Empowerment Among Parish-Based Community Health Workers (Chws), Noelle Wiggins

Dissertations and Theses

Popular education is a mode of teaching and learning which seeks to bring about more equitable social conditions by creating settings in which people can identify and solve their own problems. While the public health literature offers evidence to suggest that popular education is an effective strategy for increasing empowerment and improving health, there have been no systematic attempts to compare the outcomes of popular education to those of traditional education. The goal of La Palabra es Salud was to conduct such a comparison among Latino, parish-based Community Health Workers (CHWs). The study employed a quasi-experimental design, mixed methods, and …

Participatory Action Research With Dignity Village: An Action Tool For Empowerment Within A Homeless Community, Heather Irene Mosher

Dissertations and Theses

With homelessness continuing to rise over the past two decades, disenfranchised unhoused people have sparked a national movement to build for themselves democratically governed communities of affordable housing. Dignity Village, in Portland Oregon, is one of the longest running and most organized self-help housing communities in the nation. This paper presents a theoretical systems-based model of a developmental pathway out of homelessness in the U.S. that has as one of its key steps membership and participation in humane and dignified "self-help micro-housing"; communities such as Dignity Village.

This research involved working collaboratively with Dignity Village on a participatory action research …

Negotiating Meaning With Educational Practice: Alignment Of Preservice Teachers' Mission, Identity, And Beliefs With The Practice Of Collaborative Action Research, Jan Marie Carpenter

Dissertations and Theses

The case study examined how three preservice teachers within a Master of Arts in Teaching program at a small, private university negotiated meaning around an educational practice--collaborative action research. Preservice teachers must negotiate multiple, and often competing, internal and external discourses as they sort out what educational practices, policies, organizational structures to accept or reject as presented in the teacher education program. This negotiation is a dynamic, contextual, unique meaning-making process that extends, redirects, dismisses, reinterprets, modifies, or confirms prior beliefs (Wenger, 1998).

Korthagen's (2004) model for facilitating understanding and reflection was used to explore the process of negotiating meaning. …

Hardiness, Well-Being, And Health: A Meta-Analytic Summary Of Three Decades Of Research, Celina Marie Oliver

Dissertations and Theses

In recent decades, as scientific understanding regarding the effects of stress on health and well-being has grown, researchers have shown increasing interest in personal factors such as hardiness that may enhance one's ability to remain resilient under stressful conditions. Hardiness is a complex trait composed of three components (commitment, control, and challenge) that combine synergistically to increase stress tolerance. Over time, a large and complex body of research has accumulated, and while many qualitative reviews have been conducted, quantitative summaries remain rare. This study provides an empirical synthesis of research findings examining the relationships between hardiness and correlates related to …

Dependent Care And Work-Life Outcomes : Comparing Exceptional Care And Typical Care Responsibilities, Lisa Maureen Stewart

Dissertations and Theses

Exceptional care responsibilities describe the experiences of caring for a dependent with a chronic illness or disability (Roundtree & Lynch, 2006). To date research on exceptional care responsibilities has occurred outside of the traditional work-life field. This study positions exceptional care responsibilities as a type of dependent care that goes beyond that of typical care responsibilities and argues efforts are needed both within the workplace and the community to address the challenges faced by employees with disability-related dependent care responsibilities.

The influence of supports within the workplace on the work-life barriers and related outcomes of employees with typical care and …

Literacy Leadership In Secondary Schools: A Case Study Of Teaching And Learning In Two School Districts, Gregory Berry

Dissertations and Theses

Improvement in literacy learning in secondary schools requires a dual focus: a district and school organizational leadership approach, and a classroom- and instruction-focused approach. To help close the achievement gap and improve learning for all students, whole school reform efforts must be focused on literacy. Elements of whole school reform may include professional development programs such as professional learning communities, peer coaching, and literacy coaching. The sociocultural contexts that these approaches incorporate can help improve the learning of both teachers and students and can bring about significant secondary school reform and academic improvement.

This dissertation study is a qualitative, collective, …

The Washington State Patrol, Accountability-Driven Leadership, And The Organizational Factors That Propelled Their Success: An Organizational Analysis, Timothy Carl Winchell

Dissertations and Theses

In January 2002, Washington State Patrol (WSP) Chief Ronal Serpas, Ph.D., implemented his Accountability Driven Leadership (ADL) philosophy throughout the entire statewide public safety agency. The initiative was intended to re-focus personnel on agency strategic goals, objectives, and performance. ADL stressed Computer Statistic (CompStat) management tenants, decentralized decision-making, and efficiency and effectiveness performance measures.

Most CompStat research has been anecdotal in nature, meaning little empirical analysis has scrutinized the implementation of these initiatives in policing. Additionally, the principal researcher could not locate any research that examined these changes in a statewide law enforcement agency. Therefore, this case study contributes to …

Organizational Change In Corrections Organizations : The Effect Of Probation And Parole Officer Culture On Change In Community Corrections, Shea Brackin Marshman

Dissertations and Theses

Current trends in the field of community corrections make it necessary for administrators to consider innovative organizational change strategies to increase public safety. However, criminal justice administrators face pressure to maintain the status quo even as they are expected to produce successful outcomes through innovative practices. The broader implication is that administrators will have to develop proficiencies in the interpretation of theoretical concepts to make meaningful decisions about how best to use scarce resources to measure organizational variables. This research uses a case study of one community corrections organization to demonstrate how administrators in community corrections might make use of …

Police Organizations : An Empricial Examination Of American Sheriff's Offices And Municipal Police Agencies, Matthew Adam Jones

Dissertations and Theses

The landscape of American policing is comprised of a myriad of police organizations, each serving a distinct function and populace. Yet, police reformers rarely recognize this and continue to disseminate 'umbrella' policy prescriptions to all policing organizations. This body of research argues that public and police administrators must take into account the nature of the organization and its constraining forces before prescribing change or initiating policy. I argue that to intelligently construct police agencies, prescribe policy, and accurately diagnose police organization behavior we must first have a strong idea, if not solid understanding, of the factors that shape and constrain …

Measuring Community-Engaged Departments: A Study To Develop An Effective Self-Assessment Rubric For The Institutionalization Of Community Engagement In Academic Departments, Kevin Kecskes

Dissertations and Theses

Change in American higher education is occurring at a rapid pace. The increasing reemergence of civic or community engagement as a key component in the overall landscape of American higher is emblematic of that change. Academic departments play a critical role in higher education change, including institutionalizing community engagement on campuses. Yet, designing a way of measuring community engagement specifically at the level of the academic department has not been undertaken.

Based on advice from national expert/key informant interviews and the recognition of the importance of the role of academic departments in the overall institutionalization of community engagement in higher …

Shift Work In The Long-Termcare Industry : An Examination Of Organizational And Individual Factors That Influence Employee Outcomes, Kristin Elizabeth Charles

Dissertations and Theses

The long-term care (LTC) industry provides medical and social services in facility-based settings to the elderly, chronically ill, and disabled. With the aging of the United States population, the need for LTC workers is expected to drastically increase in the next decade. However, the industry faces a significant staffing shortage. One potential cause of staffing problems in LTC is working non-standard work schedules. Because of the need to provide around the clock care, LTC employees often work non-standard shifts, long hours, night work, and over weekends and holidays. Although many studies have examined health and sleep-related outcomes associated with non-standard …

Information Technology Training In The Public Sector : Essential Planning Elements, Betty Jean Reynolds

Dissertations and Theses

Information technology (IT) has revolutionized the workplace and the provision of government services, and rapidity of change makes IT training essential. Planning, however, can be haphazard, and public sector training might not fulfill training needs. Elements that are essential to planning for the success of IT training in the public sector were identified from the literature: IT training organization structure/training provider, methods of IT training delivery, assessment of IT training needs, IT training expenditures, specific IT training needs, and strategies for improving IT training.

IT directors of Oregon state agencies and chief information officers (CIOs) of exemplar states were surveyed …