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The Relationship Between Sales And Service Performance By Group Insurance Representatives Who Perform Both Functions, Ralph F. Hagemeier

Dissertations

This descriptive study investigated the relationship between production service ratings and service performance ratings earned by the 60 group representatives assigned to its Midwest region by a large insurance company. Specifically, the study attempted to (a) collect data regarding the sales and service performance ratings earned by each member of the study group, (b) determine whether a relationship existed between the sales and service ratings for the total study group, and (c) determine whether a relationship existed between the sales and service ratings for those individuals within the study group to whom certain characteristics could be attributed.

In order to …

Factors In The Control Of Corporations: Structural And Bureaucratic Impediments, Doris Jean Cubbernuss

Dissertations

The extent to which corporate power, in and of itself, is considered a problem in U.S. society is a function of the perceived role of the corporation in social, political, and economic structures. Recognition of the inordinate powers of large corporations in the social and political, as well as economic, institutions of the society serves as an impetus for the analysis of the structures and processes designed to control corporate activities. The structural and bureaucratic impediments to these control mechanisms are illustrated in the Ford Pinto case. The activities of the Ford Motor Company, the National Highway Traffic Safety Administration, …

Teachers' Growth/Development And The Organizational Climate Of Elementary Schools, Louise Birch

Dissertations

The purposes of the study were: (a) to determine the types of professional development in which elementary teachers voluntarily participated and the extent of that participation, and (b) to investigate the relationships between school climate and teachers' participation, enrollment size and teachers' participation, and enrollment size and school climate.

The survey included all of the 356 regular elementary school teachers in two southwestern Michigan school districts who each held a tenured position and was assigned to a building with the same principal for at least the 1980-81 and 1981-82 years. The number of schools was 15 in District A and …

A Model For A Self-Contained Videotape Training Program, Theodore D. Apking

Dissertations

Many organizations have a frequent need for employee training, and thus spend substantial sums of money on training. In an attempt to develop a model training program for use in such organizations, a self-contained videotape program was tested for its cost-effectiveness. It included rules describing the tasks, prerecorded videotapes showing correct and incorrect performance of those tasks, and score sheets for use by trainees while scoring the appropriateness of those performances.

The program produced significantly more task improvement than did lecture and discussion. The written and videotape components improved performance regardless of which was presented first. Once the skills were …

The Use Of Bonus Pay To Produce Cost Effective Behavior Change In The Direct Care Staff Of A Residential Mental Health Program, William F. Uhlman

Dissertations

The literature on the design of mental health service systems and techniques to generate performance in the workplace was reviewed and synthesised to create guidelines for developing cost effective behavior change in mental health systems. The present study was an examination of the cost effective application of monetary bonuses to the completion of training objectives by professional and paraprofessional staff in a residential service setting. Training objectives consisted of the teaching of specific survival skills to adult mentally retarded clients that were designed to enable clients to move to more independent settings.

Two experiments were performed. Experiment 1 examined the …

Modification Of Staff Behavior In A Mental Health Center, Craig Wendell Knapp

Dissertations

Behavioral research which has focused on improving employee behavior in business and human service organizations has pointed to an increasing need to develop simple, effective management tools which will maintain appropriate behavior changes. The purpose of the present study was to explore the controlling relationship between behavior and variables previously cited in the literature, and to develop a procedure to increase and maintain the amount of time which employees in a mental health center spent on priority activities defined by management.

Eleven male and female employees in four programs of a mental health center were exposed to conditions in which …

Occupational-Educational Maturity: A Measure Of Career Awareness, Ralph George O'Sullivan

Dissertations

This study was an attempt to develop the research concept of occupational-educational maturity, and then test it within a population of ninth-grade, public school students from Grand Rapids, Michigan. This research concept was a composite variable which consisted of the alignment, or goodness of fit, between students' occupational aspirations and their educational expectations. The focus of the study was to determine whether or not students' expected levels of educational attainment or vocational training were appropriate prerequisites for entry into the students' desired occupations. No previous studies have directly addressed this idea, nor have they attempted to measure students' occupational-educational maturity …

A Behaviorally-Based Graduate Practicum Program In Applied Behavior Analysis, James Harper Kaye

Dissertations

Although practica are often required of psychology students at various points during their graduate training, seldom are any resulting skills described and validated. Faculty are occasionally involved in campus-based clinics which serve some practicum students; however, when practica are based off-campus, faculty are seldom directly involved. As a result, practica are frequently uncoordinated, duplicative, and non-specific in terms of their practicum student training procedures.

Although there have been some attempts reported to systematize and coordinate either off-campus or on-campus practica, no such effort has been previously reported in relation to multiple complex organizations, both on-campus and off-campus.

In the present …

The Importance Of, And Capability To Perform, Program Evaluation As Perceived By Wisconsin District Media Directors, Roger Leslie Hartz

Dissertations

Working from a theoretical framework developed by merging the CIPP Evaluation Model with the concepts of formative and summative evaluation, this study attempted to discover the perceptions of Wisconsin school district instructional media directors regarding the importance of, and capability to perform, various types of evaluation activity.

Two survey instruments were developed, pilot tested, and administered to Wisconsin school district media directors. One form, administered to half of the population, sought information about the importance of the evaluation activities. The second form, administered to the remainder of the population, sought information about the perceived capability to perform the evaluation activities. …

An Investigation Of A Procedure To Assess Aggregated Item Bias In A Minimum-Competency Test, Laurence E. Rudolph

Dissertations

This study described and evaluated a new procedure to assess item bias in a minimum-competency test (MCT). This procedure was thought to be capable of estimating the degree of bias contained in a given test item. This is in contrast to traditional item bias detection procedures which focus on the presence or absence of bias in an item. Furthermore, the procedure was thought to be capable of estimating item bias in such a way that the aggregate of item bias (AIB) could be obtained.

The chi-square was found to be the most practical of the item bias procedures and the …

Women In Educational Leader Positions: An Investigation Of Some Common Factors In Socialization, Educational Background, And Career Commitment, Elaine Barr Morris

Dissertations

The purpose of this study was to compare the socialization process, educational backgrounds, and career commitments of women in educational leader positions with women in education who had not attained leader positions. The possibility that differences exist in those areas that have set some women apart and have resulted in their pursuit and attainment of administrative positions was explored.

Fifteen hypotheses were constructed to investigate relationships between a woman's attainment of an administrative position and the following variables: (a) career status of her mother during her childhood, (b) childhood experiences similar to males, (c) educational level of her father, (d) …

The Power Of The School Business Official In The Decision-Making Processes Of The Boards Of Education In Selected Michigan School Districts, Robert Del Fein

Dissertations

The literature demonstrates that the dramatic growth in school district size and the increased technical complexity within which school systems must now operate have forced local boards of education into dependence relationships with their key administrative personnel. Consequently, school business officials were thought to be in a position to exercise considerable influence in the decision-making processes of their boards of education because of the technical aspects and uncertainties associated with the responsibilities of that particular role function. It is the nature and extent of this potential for influence which was the focal point of this investigation.

The methodology used for …

Remote Attitude Measurement Techniques, Frank John Elmer

Dissertations

A method has been developed for solving practical problems which can be expressed in terms of physical geometry. These problems often involve combining directional information observed by remotely located sensors reported in their own respective local coordinate systems. To transform this information into a common coordinate system, the attitude of the sensors must be measured with respect to this common coordinate system.

Physical geometry is a generalization of mathematical -geometry where objects define the endpoints of figures composed of ensembles of lines. A probabilistic approach has been taken which is based on the fundamental assumption that the objects can be …

Crimp-Type Electrical Connectors, Ted Lai-Che Kuo

Dissertations

Three types of surface conditions (plain surface, plain surface with oxidation inhibitor, and toothed surface) and four types of environmental gases (air, nitrogen, hydrogen, and oxygen) were used to study the performance of electrical connectors installed on aluminum conductors. All of the connectors were placed insealed vessels which allowed the desired type of gas to flow at a steady rate. The connectors were then current cycled.

For the connections prepared with plain surfaces, the connectors deteriorated equally fast in air, nitrogen and hydrogen. Only the connectorsexposed to oxygen showed a higher deterioration rate than the others.

Connections prepared withhaving plain …

An Experimental Study Of Multiple Steady States In A Photopolymerization Reactor, Chih-Ning Kuan

Dissertations

An experimental study of photosensitized free radical polymerization of styrene in both batch and continuous stirred tank reactors is presented. Each reactor was run under both adiabatic and isothermal conditions. Multiple steady states were investigated. Exact multiplicity and uniqueness criteria for the above systems were derived and a mathematical model developed to correlate the results.

For both adiabatic and isothermal continuous stirred tank reactors operating in the metastable state regions, the conversion and polymer molecular weight are greater than the corresponding lower steady state operations. At a given conversion level, the reaction time for both adiabatic and isothermal continuous stirred …

The Entrainer Effect On Azeotropic Distillation Column Design, Charles Ming-Hsiao Tsai

Dissertations

A rigorous multistage distillation model was developed for use with non-ideal multicomponent systems. A subsidiary computer program was also developed to handle the problem of two liquid phases after condensation of a vapor.

Using the program developed, entrainer entry location and rate effects have been investigated via computer simulation for azeotropic distillation columns. The specific example used to verify the procedure was an ethanol dehydration column using benzene as the entrainer. The results indicate that the entrainer should enter the column two to five theoretical stages above the feed. The optimum entrainer rate was also determined.

The overhead vapor product …

The Identification Of Spanish-Speaking Children With Speech And Language Handicaps: An Analysis Of Current Assessment Practices In Speech And Language Therapy Programs With Proposed Assessment Guidelines, Lawrence Joel Mattes Edd

Dissertations

Problem The objectives of this study were (1) to examine the procedures used by speech-language pathologists in identifying Spanish-speaking students with speech and language handicaps, (2) to determine the extent to which practicing speech-language pathologists are qualified to conduct these evaluations, and (3) to develop a comprehensive set of assessment guidelines. Procedure A 27-item survey instrument constructed by the researcher was distributed to 408 individuals in Los Angeles County, selected from the 1980 membership directory of the American Speech-Language-Hearing Association and the 1981 directory supplement. A total of 285 (69.85%) of the surveys were returned, but 44 of these surveys …

A Study Of The Differences Between Prison College Graduates And The Total Released Inmate Population On Recidivism By Risk Category, James Jay Haviland

Dissertations

When a convicted felon is considered for parole from a correctional institution, several factors relating to his experience while incarcerated are presented before the Parole Board. One of the factors which is considered favorably by the Board and indicative of rehabilitation is an individual's participation in educational programs while serving his sentence. This implies a non-verbal quid-pro-quo exchange. Its effect is to fill classrooms even where no formal requirement compels enrollment (Bowker, 1982, 241).

The purpose of this research was to determine if the completion of a two-year post secondary program while incarcerated, resulted in a lower rate of recidivism …

The Behavioral And Resource Needs Assessment Of The Hispanic Community In Kalamazoo County, Roberto Flachier

Dissertations

This research was set out to assess in depth the behavioral and resource needs of the Hispanic Community in order to create a data base from which tactics of action could be developed and responsive and necessary services could be planned and initiated. Following are four of the basic assumptions that guided this research. One, Behavioral Health (BH) is directly related to the behavioral and resource base in areas necessary for living. Two, in order to plan responsive and necessary services, it is necessary to know the target community's behavioral and resource base and needs; e.g., in economics, employment, education, …

The Facilitative Teacher-Student Relationship And Selected Educational Outcomes, Richard Roy Benedict

Dissertations

It has been proposed that there are three "facilitative" characteristics of the helpful relationship--genuineness, empathy, and positive regard--which, if offered to students by teachers, would result in desirable educational outcomes. This study was conducted to investigate the relationship between teacher facilitative functioning and desirable outcomes of the educational process in secondary schools. Four desirable outcomes were identified: (a) enhanced student self-concepts, (b) student course achievements, (c) more "in-depth" involvement with course content, and (d) more frequent class attendance.

Sixty-eight classrooms (containing over 1,500 senior high school students from four school districts) qualified for study because required subjects were taught within …

The Problem Of Learning Disabilities Students Of Limited English Speaking Background: A Descriptive Study, Raymond Rodriguez

Dissertations

No abstract provided.

Teacher Burn-Out: An Investigation Of The Relationship Among Locus Of Control, Job Satisfaction, Self-Esteem And Depression Of Teachers Of The Emotionally Disturbed, Donald Feinstein

Dissertations

No abstract provided.

Students' Attitudes Toward Utilization Of Counseling Service In A Nigerian University, Christian Adeyemi Akiwowo

Dissertations

No abstract provided.

The Effects Of Repeated Reading Practice On Reading Strategies Of First Grade Readers, John Rowan

Dissertations

No abstract provided.

John Ford's Theatre Of Ceremony: A Formal Study Of His Five Major Plays, Chikako D. Kumamoto

Dissertations

No abstract provided.

Systematic Philosophy And Theology In An English Novelist: The Survival Of The Franciscan Tradition In Charles Williams, Arthur Livingston

Dissertations

No abstract provided.

The Non-Teleological Progression From Hell To Purgatory In The Poetry Of T.S. Eliot, Dianne R. Costanzo

Dissertations

No abstract provided.

Agesilaos Ii And The Politics Of Sparta, 404-377 B.C., James G.. Devoto

Dissertations

No abstract provided.

An Investigation Of The Administrator's Role In The Reading Programs Of The Secondary (9-12) Public Schools In Dupage County, Illinois, Robert Keith Wilhite

Dissertations

No abstract provided.

The Uptake And Release Of Label From Endocytosed 35so4-Labeled Proteins In Cultured Mouse Peritoneal Macrophages, Susan Patterson Buktenica

Dissertations

No abstract provided.