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Equipping Support Teams With Tools That Combine Traditional Nlp With Llms, Hp Inc May 2024

Equipping Support Teams With Tools That Combine Traditional Nlp With Llms, Hp Inc

Defensive Publications Series

Properly equipped support teams have tools at their disposal that help them to work on customer requests in an effective way. We present 3 tools to equip support teams properly. The tools presented combine traditional NLP with LLMs and their output is presented to users through comments in Jira.


Dynamic Interest Rates On Missed Bill Payments Based On Past Payment History, Alok Roy May 2024

Dynamic Interest Rates On Missed Bill Payments Based On Past Payment History, Alok Roy

Defensive Publications Series

The present disclosure relates to systems and methods for determining the dynamic interest rates on missed card bill payments based on past payment history. The system introduces a dynamic interest rate model for card bill payments, which may analyze a customer's historical payment behavior to determine the interest rate for late payment penalty. The dynamic approach of analyzing the customer's historical payment behavior, allows the card issuers to provide lower interest rates on missed card bill payments to customers with a generally good payment history, fostering customer satisfaction and financial responsibility.


Composable Microled Monitors, Hp Inc May 2024

Composable Microled Monitors, Hp Inc

Defensive Publications Series

With advancements in microLED display technology, it will soon be possible to make microLED-based screens in smaller sizes. Just as for their larger LED-based cousins, it should be possible to eliminate bezels, and in doing so allow large displays to be constructed from smaller tiles. In such systems there is a need to simplify setup for consumers and to make the configuration obvious to the user and available to the operating system. In addition, it may be necessary to disguise the joints between adjacent panels.

Accordingly, we propose a desktop computer monitor constructed by end-users from a set of Lego-like …


Aluminum Extendable Battery Tray For Commercial Vehicle Battery Enclosure, Salahuddin Mohammad May 2024

Aluminum Extendable Battery Tray For Commercial Vehicle Battery Enclosure, Salahuddin Mohammad

Defensive Publications Series

Extendable battery enclosures may enable a commercial truck to not only swap the batteries/enclosures, but also to add more battery enclosures based on customer requirements and wheelbase limitations. Using an aluminum extendable battery structure, a commercial truck may house more battery capacity for higher range with adding minimal weight to the overall truck weight when compared to using steel battery structures. This may be relevant to payload and gross vehicle weight rating limitations applicable to commercial trucks.


Visa Ai Agnostic Intelligent Routing (Vaair), Renato Marques Dos Santos, Vinicius Amorim Ferreria De Castro May 2024

Visa Ai Agnostic Intelligent Routing (Vaair), Renato Marques Dos Santos, Vinicius Amorim Ferreria De Castro

Defensive Publications Series

The present disclosure relates to an AI-based technique to optimize international transactions/global money movements process. The technique recites generating a query message based on the transaction information received from the sender device. The technique further recites transmitting the query message to the plurality of transaction channels in order to receive the response from the plurality of transaction channels based on the request. Finally, the technique recites identifying the optimal transaction channels among the plurality of transaction channels based on the response from the plurality of transaction channels and transmitting the optimal transaction channels to the sender device.


Intelligent Software Vulnerability Remediation For Containerized Images, Tim Szigeti, Prasenjit Sarkar May 2024

Intelligent Software Vulnerability Remediation For Containerized Images, Tim Szigeti, Prasenjit Sarkar

Defensive Publications Series

Techniques described herein leverage current cloud native application protection platform (CNAPP) capabilities, as well as generative AI, to identify the specifics of common vulnerabilities and exposures (CVE) reports and utilize custom continuous integration/continuous delivery (CI/CD) plug-ins to remediate affected software image layers within vulnerable containerized workloads. Additionally, the techniques provide for automatically provisioning new instances of patched containers and incrementally steering traffic toward these containers, while monitoring their health and responsiveness, via a canary-style of deployment.


Incorrect Fuel Usage Vehicle Prevention System, Anonymous May 2024

Incorrect Fuel Usage Vehicle Prevention System, Anonymous

Defensive Publications Series

Every year, many people accidentally put the wrong fuel in their car. This can occur at many refueling stations where diesel and gasoline fuels are offered because gasoline nozzles are smaller in diameter and can fit into a diesel fuel tank. The type of fuel being used by the operator is easily identifiable based on the color of the fuel nozzle handle. Vehicles have an exterior sensor suite, including cameras, that can be used in conjunction with image recognition capabilities to identify the fuel handle color and determine if the appropriate fuel nozzle is being used by the operator.


Automatic Verification Of User Contributed Place Reviews Based On User Location, Paula Marques, Andreas Kramm, Mara Goes May 2024

Automatic Verification Of User Contributed Place Reviews Based On User Location, Paula Marques, Andreas Kramm, Mara Goes

Defensive Publications Series

Online review mechanisms are provided in digital maps, shopping applications, review websites, etc. to enable users to provide and view feedback about entities. However, currently review mechanisms are susceptible to being gamed, since unverified reviews can be generated by users that did not visit a place and can include inaccurate or misleading information. This can harm the reputation of a business at that location and also erode user trust in the platform that hosts such reviews. This disclosure describes techniques to automatically identify place reviews that were provided by reviewers who actually visited the locations in question and provide a …


Facilitating Green And Intelligent Online Video Conference Storage And Consumption Using Multimodal Augmented Text-Attributed Graph (Matag) Techniques, Doosan Jung, Pengfei Sun, Qihong Shao May 2024

Facilitating Green And Intelligent Online Video Conference Storage And Consumption Using Multimodal Augmented Text-Attributed Graph (Matag) Techniques, Doosan Jung, Pengfei Sun, Qihong Shao

Defensive Publications Series

Proposed herein are a system and techniques to address issues with insufficient video storage for online video conferences in a manner that provides for reducing the carbon footprint of potentially unused storage. Further, the system and techniques proposed herein may provide for equipping users with a machine-aided understanding of online video conference content by creating machine-digested meeting blueprints, which can help users to avoid tedious/labor intensive, and potentially inefficient downstream tasks. In a multi-recording scenario, the system and techniques proposed herein may be particularly useful to help users understand recording holistically instead of treating each video independently (which can span …


Passive Heat Exchangers For Waveguide Combiners To Reduce Thermal Load From Light Engine In Display Subassembly Units, Thomas Hoekman, Dmitriy Churin, Joe Lowney, Ardavan Oskooi, Jim Yang May 2024

Passive Heat Exchangers For Waveguide Combiners To Reduce Thermal Load From Light Engine In Display Subassembly Units, Thomas Hoekman, Dmitriy Churin, Joe Lowney, Ardavan Oskooi, Jim Yang

Defensive Publications Series

Heat generated by the light engines of augmented reality (AR) smart glasses can degrade image quality by causing structural deformations, variations in optical path lengths, and inhomogeneity in the refractive index profile of the glasses or optical components therein. This disclosure describes techniques for passively cooling a display subassembly (DSA) unit of smart glasses by leveraging the relatively large surface area of a waveguide combiner to exchange heat with free space. Heat exchange can be accomplished by surface texturing of the waveguide combiner to improve cooling via convection and/or by surface coatings of the boundary of the waveguide combiner to …


Creating And Managing Security Policies For Multiple Cloud Platforms, Ujwala Kawalay, Mukesh Marodia, Kishore Garg May 2024

Creating And Managing Security Policies For Multiple Cloud Platforms, Ujwala Kawalay, Mukesh Marodia, Kishore Garg

Defensive Publications Series

A system for creating and managing security policies for multiple cloud platforms is configured to generate a security policy, use one or more policy engines to convert the security policy to one or more formats compatible with different cloud platforms, and deploy the security policies to the cloud platforms. The system can also retrieve a security policy from a cloud platform and determine whether the security policy has been modified on the cloud platform but not on the system, which may indicate a misconfiguration of the security policy or that a malicious action has occurred.


Mouse Designed To Negate The Effects Of Tremors In The Hands, Hp Inc May 2024

Mouse Designed To Negate The Effects Of Tremors In The Hands, Hp Inc

Defensive Publications Series

Mechanism for negating false movements detected by a person using a mouse device who is experiencing tremors or involuntary hand movements such as what you get with diabetes and Parkinson’s diseases. We have determined that we can use OS Side software, firmware on the mouse or Edge AI. We are able to declutter the movement data and ensure the users mouse icon is not impacted or impacted very little by the tremors


Opentelemetry Extension For Supporting Call Graphs, Ashutosh Goel, Raj Deepak Pothula, Chandan Kumar, Sanket Mehta May 2024

Opentelemetry Extension For Supporting Call Graphs, Ashutosh Goel, Raj Deepak Pothula, Chandan Kumar, Sanket Mehta

Defensive Publications Series

A call graph is an important feature in the application performance monitoring (APM) domain that helps users diagnose issues within their production applications. However, call graphs are not supported by OpenTelemetry because OpenTelemetry agents lack a mechanism for the collection of data. Techniques described herein provide for extending OpenTelemetry agents to automatically collect data required for call graph creation.


Collaborative Printing For Ground Printers, Hp Inc May 2024

Collaborative Printing For Ground Printers, Hp Inc

Defensive Publications Series

This disclosure relates to the field of ground printers (Fig. 1). These units are used to draws lines on the floor, by moving while printing what architects and engineers project in their computer and transform digital plans into real floorplan, accelerating constructions building and speeding up their job.

A method is disclosed to create a collaborative printing mode to reduce the printing time and ensure job printing completion. Several ground printers will share the same job, print different areas and update their progress so the control system knows the areas that are already printed.

A central processor will …


3d Printed Subject Models For Measurement Of Head-Related Transfer Function (Hrtf), Mengfan Zhang, Sinan Hersek, Sean Yuan, Robert Dalton, Rajeev Nongpiur May 2024

3d Printed Subject Models For Measurement Of Head-Related Transfer Function (Hrtf), Mengfan Zhang, Sinan Hersek, Sean Yuan, Robert Dalton, Rajeev Nongpiur

Defensive Publications Series

This disclosure describes techniques to determine individual head-related transfer functions (HRTFs) using a large number of three-dimensional (3D) printed human subject models. Per techniques of this disclosure, 3D printing technology is utilized to generate multiple head model structures, ear model structure, and neck and torso structures of different sizes and shapes to mimic heads and ears observed in human subjects. The head models and ear models are combined in different ways with different neck and torso structures and accessories to create hundreds to thousands customized subject models. The created subject models are used to measure HRTFs. In some examples, the …


Integrated Key Management Block, Jeff Andersen, Charles Kunzman, Chris Sabol, Andrés Lagar-Cavilla, Amber Huffman May 2024

Integrated Key Management Block, Jeff Andersen, Charles Kunzman, Chris Sabol, Andrés Lagar-Cavilla, Amber Huffman

Defensive Publications Series

Encrypted data on a storage device (e.g., flash memory, hard disk drives, etc.) that is stolen or accessed by an attacker can be read by the attacker by using the onboard media encryption keys (MEK) to decrypt it. This disclosure describes a component, referred to as a key management block (KMB), that can be integrated into a storage device controller. The KMB provides services for generating and encrypting MEKs. The KMB enables a cloud service provider to have both host entropy and customer entropy for customer MEKs, such that decryption of a given section of customer data requires both the …


Intelligent Provisioning Of Digital Experience Monitoring Agents Based On Observed Network Service Flows, Jay Kuhne, Peter Clayton-Luce, Steve Holl May 2024

Intelligent Provisioning Of Digital Experience Monitoring Agents Based On Observed Network Service Flows, Jay Kuhne, Peter Clayton-Luce, Steve Holl

Defensive Publications Series

Current network observability discovery and design of network monitoring tools for a network operator is often dependent upon the analysis of a network configuration and anecdotal input from the operator indicating their perceived service-level assurance needs. Specifically, the placement of monitoring agents within a network for such designs is fairly subjective and may not be reflective of the actual usage patterns and utilization of the network for traffic initiated by end-users or applications. This proposal leverages actual network behavior in order to generate recommendations for agent placement, as well as to optimize agent placement and, optionally, to auto-deploy an agent …


Optimizing Llm-Based Queries And Responses Using Secure, Portable, And Personalized Encoded User Profile, Cameron Lui, Aizhan Ibraimova, David C. White, Rajeshri Prashant Survase, Bachir Chihani, Tiffany K. Pham May 2024

Optimizing Llm-Based Queries And Responses Using Secure, Portable, And Personalized Encoded User Profile, Cameron Lui, Aizhan Ibraimova, David C. White, Rajeshri Prashant Survase, Bachir Chihani, Tiffany K. Pham

Defensive Publications Series

Current large language model (LLM)-based platforms offer interactive user experiences with limited personalization. Although these LLM-based platforms can leverage publicly available and trained data to provide contextual responses to user queries, they cannot securely leverage private data about the user to personalize the experience. As a result, current systems lack the ability to provide context-sensitive and personalized content that meets specific user requirements or preferences. Moreover, robust privacy safeguards are needed to properly leverage and optimize a user’s private data for content delivery. To address these issues, proposed herein are techniques for providing an application programming interface (API) service that …


Diffractive Waveguide Grating For Improved Image Sharpness In Augmented Reality Displays, Thomas Hoekman, Jun Yang May 2024

Diffractive Waveguide Grating For Improved Image Sharpness In Augmented Reality Displays, Thomas Hoekman, Jun Yang

Defensive Publications Series

Diffractive, waveguide-based, augmented-reality displays couple light from a light engine into an optical waveguide while enabling environmental light to enter the eye. Phase discontinuities at diffraction-grating boundaries of the waveguide can cause a drop in image quality. This disclosure describes techniques to mitigate phase discontinuities between adjacent regions of a grating structure by adjusting the difference in residual layer thickness (RLT) of the waveguide between its blank regions and its input coupler. The RLT can be adjusted by controlling the spacing/size of inkjetted droplets in an inkjet nanoimprint lithography process; by secondary etching/ablation/polishing of the RLT; by introducing a depth …


Enhanced Video Viewing With Artificial Intelligence Based Contextual Assistance, Sathya Anurag Siruguppa May 2024

Enhanced Video Viewing With Artificial Intelligence Based Contextual Assistance, Sathya Anurag Siruguppa

Defensive Publications Series

When viewing online videos, users can engage in additional activities such as making notes, researching, summarizing, or seeking help in understanding the material. However, performing such actions can need frequent context switching which can be frustrating and time-consuming. Further, users may lose interest in certain videos if the content is difficult to understand or lacks context. This disclosure describes techniques for enhancing the online video viewing experience by providing an artificial intelligence (AI) powered assistant (chatbot) that assists users in tasks such as note taking, summarization, video bookmarking, etc. and that can also support contextual interaction. The AI assistant can …


An As-A-Service Mechanism To Interpret Mobile Network Service Provider Defined Service Specifications And Tariff Plans, Supratim Chakraborty, Nithin Chitta, Somaraju Kaki, Koushik Padavalli Gowrish, Mahesh Chittur Kalyanakrishnan May 2024

An As-A-Service Mechanism To Interpret Mobile Network Service Provider Defined Service Specifications And Tariff Plans, Supratim Chakraborty, Nithin Chitta, Somaraju Kaki, Koushik Padavalli Gowrish, Mahesh Chittur Kalyanakrishnan

Defensive Publications Series

The lifecycle for a service provider (SP) to launch a new service or tariff plan often requires months of planning and testing, which can result in high costs for the SP. In order to address such issues, the combination of an ontology algorithm and a large language model (LLM) are proposed herein to provide for the ability to generate network configurations.


Identity Services Engine Security Anomaly Detection With Dynamic Latent Space Adaptation, Manjula Shivanna, Deepank Dixit, Kanishka Priyadharshini Annamalai May 2024

Identity Services Engine Security Anomaly Detection With Dynamic Latent Space Adaptation, Manjula Shivanna, Deepank Dixit, Kanishka Priyadharshini Annamalai

Defensive Publications Series

Techniques described herein provide for a Dynamic Latent Space Adaptation model that allows a Variational Autoencoder (VAE) to adjust its latent space dimensions in response to evolving complexities in input data. The model is initially trained on a comprehensive dataset to establish a baseline, continuously monitors incoming syslog data, and adjusts its latent space dimensions based on a complexity analysis within static and variable parameters. The real-time adaptation enables the model to maintain acute sensitivity to new and unusual data patterns, thereby improving anomaly detection.


Facilitating Smart Volume Levels For Audio Devices During An Online Teleconference, Shuangshuang Zhu, Yulei Zhao, Xinxing Zheng May 2024

Facilitating Smart Volume Levels For Audio Devices During An Online Teleconference, Shuangshuang Zhu, Yulei Zhao, Xinxing Zheng

Defensive Publications Series

During an online teleconference, participants may interact with each other through a variety of audio sources or devices. In some instances, a teleconference participant may switch between audio devices during a teleconference. Automatic gain control (AGC) functionality provided for clients of a teleconference system is typically designed to balance audio volume during a teleconference regardless of the audio device being used. However, AGC adjustments can be delayed for converging to a reasonable volume range. Proposed herein are techniques to address such issues by providing a volume matching table that can be used to provide optimal volume parameters for different audio …


Functions On Demand Bev Emotionalization Package, Konrad Hirschbeck Apr 2024

Functions On Demand Bev Emotionalization Package, Konrad Hirschbeck

Defensive Publications Series

No abstract provided.


Composite Tube For Sealing Of Rotor Cavity Against Coolant Ingress, Filip Tomanec, Jakub Kadrnka, David Slama, Tsuang Yang, Petr Kachlik, Petr Chmelicek Apr 2024

Composite Tube For Sealing Of Rotor Cavity Against Coolant Ingress, Filip Tomanec, Jakub Kadrnka, David Slama, Tsuang Yang, Petr Kachlik, Petr Chmelicek

Defensive Publications Series

No abstract provided.


Realtime Image-Based Face-To-Camera Distance Estimation And Facial Dimension Measurement, Hp Inc Apr 2024

Realtime Image-Based Face-To-Camera Distance Estimation And Facial Dimension Measurement, Hp Inc

Defensive Publications Series

This disclosure describes a realtime 2-D image-based human face-to-camera distance estimation and facial dimension measurement system, which is without the requirement of user calibration. The proposed system first uses 2 deep-learning networks for human face localization and facial landmarks detection. Then, the proposed system utilizes facial landmarks generated from the first step to compute the distance between the human face and the camera. The proposed system can be easily extended to generate facial dimensions in realtime. The camera is pre-calibrated. Reference human facial landmarks and their corresponding scale, as well as the camera calibration information, are provided as prior knowledge. …


Automatic Route Adjustment To Avoid Stop-Start Driving, Paul Mccartney, Daniel V. Klein Apr 2024

Automatic Route Adjustment To Avoid Stop-Start Driving, Paul Mccartney, Daniel V. Klein

Defensive Publications Series

Stop-start driving impedes traffic flow and wastes energy and time. This disclosure describes techniques for improving traffic flow efficiency and energy consumption by reducing stop-and-go vehicle driving. The techniques leverage a combination of available data sources, e.g., traffic light timing history, crowdsourced traffic observations, traffic light observations from in-vehicle cameras, digital maps data, velocity information, locations of synchronized traffic lights, etc., to predict the traffic light timing along a route and suggest routes that optimize the number of stops along the route. The techniques create a smooth, more efficient traffic flow using a data–driven approach, while prioritizing safety and accounting …


A Method And A System Of Providing Offers For Payment Performed Via A User Device, Yashaswini Shetty, Shashank Parmar, Thrapthi K. Shetty, Swati Bhardwaj, Vijaya Lakshmi Bandi Apr 2024

A Method And A System Of Providing Offers For Payment Performed Via A User Device, Yashaswini Shetty, Shashank Parmar, Thrapthi K. Shetty, Swati Bhardwaj, Vijaya Lakshmi Bandi

Defensive Publications Series

The present disclosure provides a method and a system for providing offers for a payment via a user device. In the present disclosure, a user selects an offer or discount from multiple offers provided by a merchant. Then, the user calls IVR and initiate payment by tapping user device on a merchant device upon which merchant device starts playing music. Music played by merchant device may be encoded by IVR system over call. Then, the IVR system transmits the music to a server. Server decodes music and transmits to system for identifying offers and corresponding merchant. Upon identifying offer details …


Integrated Visualization Of Alternate Network Paths With Tomographic Device Performance Overlay, Peter Clayton-Luce, Steve Holl, Jay Kuhne Apr 2024

Integrated Visualization Of Alternate Network Paths With Tomographic Device Performance Overlay, Peter Clayton-Luce, Steve Holl, Jay Kuhne

Defensive Publications Series

Conventional digital experience monitoring and synthetic testing methods can only monitor and test one active network path, which limits their effectiveness in generating a robust network solution. For example, conventional methods do not leverage information about potential alternate paths formed by standby devices, thus leading to lost opportunities to proactively prevent and/or respond to device degradation. In order to address such issues, proposed herein are techniques that generate an integrated visualization that dynamically overlays device status and performance data on network paths involving redundant devices. The integrated visualization provides a tomographic view of device performance for all potential paths in …


System For Geometric Modifications, Hp Inc Apr 2024

System For Geometric Modifications, Hp Inc

Defensive Publications Series

Three-dimensional print systems are designed to physically reproduce user defined 3D geometries. For additive systems these part geometries are often accumulated in a progressive fashion, such as layer by layer. For many materials, such as plastic polyamides, great care is taken to define part geometries and the printer likewise is engineered to achieve a specific geometric fidelity. Printing or re-printing is generally the focal process to achieve a desired geometry. For aesthetic purposes, 3D printed plastic parts may be dyed to achieve a desired visual appearance. The effectiveness of these liquid dye baths may benefit from heat. We propose that …