Open Access. Powered by Scholars. Published by Universities.®
- Discipline
- Keyword
-
- Codesign (3)
- Design (3)
- Design management (3)
- Design strategy (3)
- Design thinking (3)
-
- Organizational change (3)
- Service design (3)
- Strategic design (3)
- Co-creation (2)
- Complexity (2)
- Governance (2)
- Service Design (2)
- Systemic design (2)
- Action sports (1)
- Activity theory (1)
- Aesthetic engagement; aesthetic experience; process aesthetics; practice-led research; video works (1)
- Aging leadership (1)
- Analytical methods (1)
- Anthropology of design (1)
- Anticipation; presencing; sense-making; becoming (1)
- Appropriation; inclusive design; manufacturing; spontaneous design (1)
- Automation; Workers; Systemic design; Organizations (1)
- Bodily interactions (1)
- Boundary objects (1)
- Briefing; design procurement; public sector; service design (1)
- Business ecosystem (1)
- Business strategy (1)
- Case Study (1)
- Change management (1)
- Change theories (1)
Articles 61 - 90 of 100
Full-Text Articles in Entire DC Network
Expanding Innovation Capacity In Public Sector By Design Projects, Francesca Rizzo, Felicitas Schmittinger, Alessandro Deserti
Expanding Innovation Capacity In Public Sector By Design Projects, Francesca Rizzo, Felicitas Schmittinger, Alessandro Deserti
DRS Biennial Conference Series
The demand of a new generation of public services is leading to a systematic exploration of what design can do for public organizations. The article presents and discusses, with the help of 2 design projects conducted in the Municipality of Turin, a design based theoretical framework for organizational change by conducting long terms process of engagement and exposition of employees from public sector to design culture. The 2 cases show as the raise of innovation capacity in public sector based on the practice of service design projects must consider the necessity of coping with long-standing challenges, i.e. the innovation of …
Drs2020 Editorial: Theme Processes, Stella Boess, Rebecca Cain
Drs2020 Editorial: Theme Processes, Stella Boess, Rebecca Cain
DRS Biennial Conference Series
(Design) processes are an enduring theme at DRS conferences, the development of which can be traced back through all previous DRS conferences. In relation to (design) processes, we anticipated contributions on topics including roles, expertise and multiple voices, inclusion, experience, participation and power distribution, the role of communities and public and private organisations, innovation and management, and the building of partnerships in and for design research. All of these themes were represented in the submissions, but some of them have also found a good fit in other themes, such as Situations.
Discovery Didiy. An Immersive Gamified Activity To Explore The Potentialities Of Digital Technology, Marita Canina, Carmen Bruno
Discovery Didiy. An Immersive Gamified Activity To Explore The Potentialities Of Digital Technology, Marita Canina, Carmen Bruno
DRS Biennial Conference Series
Digital Do It Yourself (DiDIY), is a complex, rapidly evolving socio-cultural phenomenon, characterized by individual and social activity to create, repair, and modify objects through digital technologies. Thanks to the challenges opened by production and sharing technologies, DiDIY may create many economic opportunities and promote active citizenship. However, technologies can be also a hindrance to innovation because of a lack of skills, knowledge and awareness in using them. The objective of this paper is to describe “Discovery DiDIY” an activity designed to create immersive learning experience to make people understand how digital technologies can become economic and social opportunities. The …
Tegelen: Supporting Individual And Group Reflection Through A Dynamic, Structured And Tangible Tool, Yasemin Arslan, Ine Mols, Caroline Hummels
Tegelen: Supporting Individual And Group Reflection Through A Dynamic, Structured And Tangible Tool, Yasemin Arslan, Ine Mols, Caroline Hummels
DRS Biennial Conference Series
The municipality of Eindhoven is exploring her new role in a transforming society, just as other local governments. This role requires (behavior) changes on personal, organizational and societal levels. In this paper we shed light on how reflection for civil servants can be stimulated and supported through design. We present our qualitative empirical study carried out in the municipality of Eindhoven, which resulted into the reflection tool called Tegelen. Herein, we introduce a novel approach to support reflection for both personal as organizational usage, within individual and group sessions. Evaluating the concept in context showed that reflection benefits from the …
Are Traditional Npd Processes Relevant To Iot Product And Service Development Activities? A Critical Examination, Boyeun Lee, Rachel Cooper, David Hands
Are Traditional Npd Processes Relevant To Iot Product And Service Development Activities? A Critical Examination, Boyeun Lee, Rachel Cooper, David Hands
DRS Biennial Conference Series
Increasingly physical products are being equipped with sensors, which connect them to the Internet; the network of these 'smart products' are acknowledged as the Internet of Things. These digitalized artefacts have a wide variety of material properties that could include a range of outcomes, such as new products, platforms, services, and other value pathways that differentiate them from their non-digital counterparts. Practitioners and researchers acknowledge that these differences influence tremendously on IoT product and service development processes. These are significant for IoT firms that occupy the market, due to a paucity of established literature on this theme; it is difficult …
The Ideas Café: Engaging The Public In Design Research, Arun Ulahannan, Rebecca Cain, Gunwant Dhadyalla, Paul Jennings, Stewart Birrell, Mike Waters
The Ideas Café: Engaging The Public In Design Research, Arun Ulahannan, Rebecca Cain, Gunwant Dhadyalla, Paul Jennings, Stewart Birrell, Mike Waters
DRS Biennial Conference Series
The Ideas Café brings together members of the public with domain experts to stimulate conversation in a high energy, highly collaborative participatory event. We aimed to explore how multi-disciplinary automotive design research could be accomplished using this tool. The automotive industry is now on the cusp of a design and technology revolution with the advent of driverless vehicles, and it is important to understand the social aspects of this technological change. Trust has been shown to play a major role in our ability to correctly and safely use autonomous systems, so understanding the facets of its development is critical. As …
The View From Within: Design’S Voyage To Get A Seat At The Strategy Table, Suzan Boztepe
The View From Within: Design’S Voyage To Get A Seat At The Strategy Table, Suzan Boztepe
DRS Biennial Conference Series
It is often argued that design serves as an effective change agent in strategy formation. However, the question of how this actually occurs remains largely unexplored. Through case studies of five design consulting firms in Denmark, this paper examines how design gets involved in the making of strategy. The findings show that there are at least two paths to strategy-level work: First, design works its way to strategizing through repeated client engagement and trust building. That is, design consulting firms work with the same client over a long period of time, they gain trust of their clients, so the complexity …
Perspective: The Gist Of Public Tender For Service Design, Seungho Park-Lee, Oscar Person
Perspective: The Gist Of Public Tender For Service Design, Seungho Park-Lee, Oscar Person
DRS Biennial Conference Series
Governments around the world are increasingly formalising design as an innovative approach to renew public services. In this development, the capabilities of external service design consultancies often play an important part, which calls for new insights into how public organisations procure the expertise of consultancies and what contributions designers can make to public-sector organisations. In unravelling such insights, we review preliminary data from an ongoing case study of service design procurement practices in Finland. Our initial findings suggest that the types of work service design consultancies carry out for public-sector clients are dictated in part by the requirements set in …
Social Innovation By Design In Mobile Healthcare For Sleep Disorders, Marie-Julie Catoir-Brisson
Social Innovation By Design In Mobile Healthcare For Sleep Disorders, Marie-Julie Catoir-Brisson
DRS Biennial Conference Series
This project-grounded research aims at answering a need for research on sleep disorders and connected objects, through an interdisciplinary dialogue between human and social sciences, medical sciences and design. The objective of this article is to answer the following questions: how can social innovation by design sustain the development of innovative medical devices? How can design work to optimize the prevention, the support and the follow-up in sleep medicine? The project aims at creating a digital platform optimizing the circulation of the data, the customer’s journey and the communication between patients and care professionals. The research has had a double …
Toward A More Granular Management Of The Calibration Process For Hearing Devices: The Role Of Design-Based Knowledge Translation, Luca Simeone, Lorenzo Picinali, Alisan Atvur
Toward A More Granular Management Of The Calibration Process For Hearing Devices: The Role Of Design-Based Knowledge Translation, Luca Simeone, Lorenzo Picinali, Alisan Atvur
DRS Biennial Conference Series
This paper analyses a research and innovation action oriented toward creating various technologies to help people with hearing impairment in calibrating their hearing devices and examines how several design artefacts (e.g., sketches, mock-ups, motion graphic videos, prototypes) were used as a knowledge translation mechanism. In particular, the paper looks at how these design artifacts supported knowledge translation in a way that helped individuals with hearing impairment to better understand the calibration process of their hearing devices and to acquire a minimal but practical vocabulary to directly interact with their devices and communicate with the audiologist. Design-based knowledge translation increased the …
Co-Designing Wellbeing: The Commonality Of Needs Between Co-Designers And Mental Health Service Users, Laura Warwick, Alexandra Tinning, Neil Smith, Robert Young
Co-Designing Wellbeing: The Commonality Of Needs Between Co-Designers And Mental Health Service Users, Laura Warwick, Alexandra Tinning, Neil Smith, Robert Young
DRS Biennial Conference Series
This paper considers the potential impact of the co-design process on the wellbeing of stakeholders involved in mental health service design. The findings presented here are drawn from semi-structured interviews conducted with both co-designers of a perinatal mental health service, who previously had issues with their mental health and acted as experts by experience, and the service users who accessed the designed offer. These have subsequently been analysed using a General Inductive Analysis approach (Thomas, 2006) to understand the factors that impacted on a participant’s wellbeing in both circumstances. Our findings highlight that there are similarities between the factors that …
Using Dynamic Capabilities In An Actionable Tool As A Vehicle To Initiate Design-Driven Innovation, Barenda Klitsie, Rebecca Price, Christine De Lille
Using Dynamic Capabilities In An Actionable Tool As A Vehicle To Initiate Design-Driven Innovation, Barenda Klitsie, Rebecca Price, Christine De Lille
DRS Biennial Conference Series
In order to become more innovative, corporations are increasingly turning to design- driven innovation capabilities. These capabilities are dynamic: they influence the way companies run their business and how companies create, capture and deliver value. Building design capabilities has proven difficult, given the tacit nature of design practice and the conflicting reasoning style of abduction that allows for the creative leap. However, if these enterprises don’t improve, they are in danger of losing their ability to add value to the market. This may result in loss of market-share, which may lead to job destruction and the loss of valuable knowledge …
Bridging Service Design With Integrated Co-Design Decision Maker Interventions, Sune Gudiksen, Anders Christensen, Pernille Henriksen
Bridging Service Design With Integrated Co-Design Decision Maker Interventions, Sune Gudiksen, Anders Christensen, Pernille Henriksen
DRS Biennial Conference Series
In this paper we are exploring the relation between participation and fiction with the aim of investigating how fiction can be a resource for participatory design and can shed more light on the participatory value of fiction. We describe how fiction has been taken up and conceptualized in contemporary design research and argue that different strategies for applying fiction may be seen as a resource for evoking various forms of participation. Furthermore this paper present three case examples of participatory prototyping, that makes use of play or games as a way to engage participants with a particular use of make-believe. …
An Exploration Of Service Design Jam And Its Ability To Foster Social Enterprise, Ksenija Kuzmina, Chris Parker, Gyuchan Thomas Jun, Martin Maguire, Val Mitchell, Mariale Moreno, Samantha Porter
An Exploration Of Service Design Jam And Its Ability To Foster Social Enterprise, Ksenija Kuzmina, Chris Parker, Gyuchan Thomas Jun, Martin Maguire, Val Mitchell, Mariale Moreno, Samantha Porter
DRS Biennial Conference Series
Social enterprises (SE) are valued as innovative solutions to complex problems but require conditions to nurture and support them. Most support systems rely on individuals who already have an SE idea, and there is very little research on understanding what conditions can support to cultivate the willingness and motivation to engage individuals in this activity. An exploratory study was led to understand whether a particular event, Service Design Jam, can provide such conditions. The paper introduces the study of the Lufbra Jam, organised at Loughborough University, from which two social enterprises, Crop Club in 2013, and FrenPals in 2014 emerged. …
Making Service Design In A Digital Business, Piia Rytilahti, Simo Rontti, Titta Jylkä, Mira Alhonsu, Hanna-Riina Vuontisjärv, Laura Laivamaa
Making Service Design In A Digital Business, Piia Rytilahti, Simo Rontti, Titta Jylkä, Mira Alhonsu, Hanna-Riina Vuontisjärv, Laura Laivamaa
DRS Biennial Conference Series
Digital businesses involve multiple stakeholders, each with their own distinct sets of values. In addition to the business value of the global digital ecosystem, a complex web of socio-cultural human values has emerged from digital development. In this research paper, this ecosystem is examined in a Finnish context, through business-led research and development consortia (Nee d for Speed, N4S). The aim of the paper is to present insights into a more socio-culturally sensitive research framework for a digital service development through three experiments using participatory and co-design tools: a stakeholder mapping tool, a value network mapping tool and a design …
Probing The Future By Anticipative Design Acts, Annelies De Smet, Nel Janssens
Probing The Future By Anticipative Design Acts, Annelies De Smet, Nel Janssens
DRS Biennial Conference Series
We discuss anticipation as a particular type of future focused thinking. Based on our own design and research practices we position the anticipative mode of thinking and acting in relation to design approaches that are oriented towards qualities of becoming and sense-making. We argue that the act of anticipation in a design context holds the aspect of making artefacts that create openings in the fuzzy reality and act as imaginative probing instruments in the complexity of continuously evolving transformation processes as they occur in our research field: the field of urbanity. In this context, we feel that developing tactics of …
Design And The Creation Of Representational Artefacts For Interactive Social Problem Solving, Richard Cooney, Nifeli Stewart, Tania Ivanka, Neal Haslem
Design And The Creation Of Representational Artefacts For Interactive Social Problem Solving, Richard Cooney, Nifeli Stewart, Tania Ivanka, Neal Haslem
DRS Biennial Conference Series
This paper highlights the role of design and designers in the creation of visual artefacts as boundary objects to be used to facilitate social problem solving. Many problems in human service systems can only be solved by purposive action amongst the stakeholders of the system but each stakeholder has only a partial view of the system. Boundary objects that present a multi-stakeholder perspective can facilitate problem solving by creating representations of the system that are meaningful to all stakeholders. In this study we used sensemaking (often a textual practice) and visualisation to create a high complexity representational artefact to enable …
Exposing Charities To Design-Led Approaches Through Design Research, Laura Warwick, Robert Djaelani
Exposing Charities To Design-Led Approaches Through Design Research, Laura Warwick, Robert Djaelani
DRS Biennial Conference Series
This paper discusses the value of using design research to expose Voluntary Community Sector (VCS) organisations to design-led approaches. The discussion is based on the findings from two qualitative, exploratory doctoral inquiries into the relevance and applicability of adopting a Design for Service (DfS) approach to effect transformation in VCS contexts. Using Action Research and a case study structure, the DfS approach was introduced and applied within four VCS organisations in succession. The research findings have provided valuable evidence and insight into design’s capacity to incite transformational change, and the challenges of doing so, at a critical time for the …
Problematizing Evidence-Based Design: A Case Study Of Designing For Services In The Finnish Government, Helena Sustar, Luke Feast
Problematizing Evidence-Based Design: A Case Study Of Designing For Services In The Finnish Government, Helena Sustar, Luke Feast
DRS Biennial Conference Series
The increasing complexity of design problems and degree of innovation required of design solutions today has led many authors to claim that decision making in design should be based on strong scientific evidence. However, current models of evidence-based practice are too simplistic for design since they tend to focus only on evidence strength. We investigate the role of evidence in service design through analysing a case study of creating a service design solution to improve immigration services in the Finnish public sector. By using a conceptual framework that emphasises the impact of different kinds of evidence on knowledge as justified …
Becoming A More User-Centred Organization: A Design Tool To Support Transformation, Lennart Kaland, Christine De Lille
Becoming A More User-Centred Organization: A Design Tool To Support Transformation, Lennart Kaland, Christine De Lille
DRS Biennial Conference Series
This paper describes how organizations can be supported with design tools through their transformation towards becoming more user-centred. Existing business model tools are starting points and extended through a design perspective, which allows additional flexibility and user-focus within an ongoing continuous change process. In this sense, the tools act as boundary objects facilitating stakeholder collaboration by creating a common understanding, a shared vision and values translated into actionable insights. The designed toolkit was developed using three design iterations and identifies three key levels of activities needed: on the organizational, customer and empathy level. Each level has its own perspective, involvement …
A Multilevel Approach To Research ‘Obscure’ Innovation Processes And Practices, Emmanouil Chatzakis, Neil Smith, Erik Bohemia
A Multilevel Approach To Research ‘Obscure’ Innovation Processes And Practices, Emmanouil Chatzakis, Neil Smith, Erik Bohemia
DRS Biennial Conference Series
The paper’s aim is to discuss a need for a multilevel research approach to investigate innovation practices in organisations. We argue that this approach overcomes some of the limitations of the single level research methods commonly used investigating innovation performance and success. Specifically, the multilevel research approach allows researchers and subsequently organisations to take into consideration ‘obscured’ practices within innovation processes. First, we put forward a motion that innovation processes permeate the formalised organisational structures and practices. Then, we outline a case where many of the practices associated with innovation are ‘obscured’. This is followed with discussion on how the …
Design Expanding Into Strategy: Evidence From Design Consulting Firm, Suzan Boztepe
Design Expanding Into Strategy: Evidence From Design Consulting Firm, Suzan Boztepe
DRS Biennial Conference Series
The purpose of this paper is to examine how design works at the level of strategy. Through analyses of the practices of five design consulting firms in Denmark, it explores how designers become part of strategy formation in the first place, the types of strategic work they undertake, and what design skills and knowledge they utilize in the making of strategy. The findings suggest that designers engage in strategy-level work in multiple domains ranging from redefinition of existing strategies to building unique organizational competencies to setting corporate vision by developing future scenarios.
The Information Designer Through The Lens Of Design For Learning, Eden Potter
The Information Designer Through The Lens Of Design For Learning, Eden Potter
DRS Biennial Conference Series
All effective information design helps people to access, understand, and use information, but not all information design is intended to help people learn. This paper examines instructional design—the activity of creating and developing learning experiences that meet learners’ needs—and places it as a lens through which to identify the key skills and personal attributes that information designers need to succeed in their field.
Design Wizard: Tools To Accelerate The Outline Of Innovation Process Regarding Co-Design Structure And Project Scope, Bruna Pontes Di Gioia, João De Souza Leite
Design Wizard: Tools To Accelerate The Outline Of Innovation Process Regarding Co-Design Structure And Project Scope, Bruna Pontes Di Gioia, João De Souza Leite
DRS Biennial Conference Series
This article proposes the basic outline of a tool to provide a consistent basis for successful innovation in co-design. Forms of interaction are currently affected by technology, meaning a great array of collaboration and innovation pathways. To achieve desired outcomes, project outline process can include steps to devise the appropriate strategy. Definitions and main concepts of innovation and collective interactions are transformed into stages to adequately evaluate the appropriate approach, partners and concepts in defining the innovation pathway. Essentially open while sustained by academic research, classification and theoretical concepts by OECD, Verganti and Pisano, Krippendorff and Dewey, we propose a …
Change Through Service Design – Service Prototyping As A Tool For Learning And Transformation, Essi Kuure, Satu Miettinen, Mira Alhonsuo
Change Through Service Design – Service Prototyping As A Tool For Learning And Transformation, Essi Kuure, Satu Miettinen, Mira Alhonsuo
DRS Biennial Conference Series
This article aims to explain how transformational change can be achieved through service design process and methods, especially through service prototyping, and how the learning process enables change. Results are based on case study research conducted in a service prototyping laboratory, SINCO (Service Innovation Corner), during a MediPro (Practices, Processes and Products for Medicine and Healthcare) research project. This paper examines if SINCO service prototyping methods can influence transformational change in companies and organizations, what kinds of learning processes SINCO and service prototyping activate, and how the service design process is constructed when using the SINCO environment. The aim of …
Game Feedback Techniques: Eliciting Big Surprises In Business Model Design, Sune Gudiksen
Game Feedback Techniques: Eliciting Big Surprises In Business Model Design, Sune Gudiksen
DRS Biennial Conference Series
One major design debate is how design thinking can be applied in non-traditional design contexts. A particular hot new area is business model design. When entering new design grounds, codesign and the direction of design games have proven beneficial in the past, especially when it comes to engaging a cross-disciplinary circle of stakeholders and reframing and proposing new scenarios. In early business model design workshops in which I experimented with design games, observations revealed two concerns. First, to create big surprises that could lead discussions to novel directions, there was a need for techniques supporting the game purpose during play. …
Making And Perceiving - Exploring The Degrees Of Engagement With The Aesthetic Process, Priska Falin, Petra Falin
Making And Perceiving - Exploring The Degrees Of Engagement With The Aesthetic Process, Priska Falin, Petra Falin
DRS Biennial Conference Series
Artistic practice and education build on a long tradition of aesthetic critique and problem solving. This tradition has later on influenced also practice-led and practice-based research approaches centering on the artistic process. Although these research approaches depend on the processes and objects that essentially have not only cognitive but aesthetic qualities, the role of the aesthetics in these research processes still lacks an analytical discussion in this context. In this article we explore the process aesthetics in the context of artistic, practice-led research. Namely, we examine the potential of the concept of aesthetic engagement as a framework for understanding and …
Enabling Design Service Facilitating Interand Intra-Organizational Sensemaking, Magnus Eneberg
Enabling Design Service Facilitating Interand Intra-Organizational Sensemaking, Magnus Eneberg
DRS Biennial Conference Series
The contribution of design is often regarded as providing a relieving service that delivers aesthetic competence at the end of a product development process. Previous studies have shown that industrial design consultancies aspire to be a strategic resource in their client firms, and that the focus of design is becoming increasingly intangible. The claim is that the competencies of the designer can be used to enhance innovation and the strategic process in client firms. At the same time, studies indicate that industrial design consultancies have a problem getting commissioned and paid for the intangible parts of their service. This indicates …
Transforming Universities With Design Thinking, Randy Swearer
Transforming Universities With Design Thinking, Randy Swearer
DRS Biennial Conference Series
This author asserts that U.S. higher education must greatly accelerate the rate at which it innovates by fundamentally redesigning itself. The paper approaches this subject by first outlining the significant challenges faced by American colleges and universities. It then analyzes the case of a university that is facing these challenges by broadly integrating design thinking into its curriculum and planning processes. The author frames the rationale for pursuing an innovation agenda in this manner and critically presents the results. The case suggests that under certain conditions it is possible for universities to become designable, and when this occurs innovative and …
Design Prototypes As Boundary Objects In Innovation Processes, Holger Rhinow, Eva Koeppen, Christoph Meinel
Design Prototypes As Boundary Objects In Innovation Processes, Holger Rhinow, Eva Koeppen, Christoph Meinel
DRS Biennial Conference Series
In our paper we focus on how design prototypes can foster communications in organizations that deal with the development of innovations. We distinguish the impact of prototypes between two different organizational levels; we first conduct the impact of prototypes at the level of organizational design teams that develop ideas and concepts for solutions. We then focus on the impact of prototypes on the level of organizational teams and departments that have not been part of the initial design phase but are responsible for further developments in the innovation process, e.g. production, financing, and marketing. Previous research has indicated that prototypes …