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Strategies Credit Union Leaders Use To Build Customer Retention, Nira N. Cooper
Strategies Credit Union Leaders Use To Build Customer Retention, Nira N. Cooper
Walden Dissertations and Doctoral Studies
Enhancing customer retention is critical for U.S. credit unions to maximize competitiveness. Credit union leaders are concerned with customer retention because the loss of customers can negatively impact profitability and sustainability. Grounded in the expectation-confirmation theory, the purpose of this qualitative multiple case study was to explore the strategies that U.S. credit union leaders use to build customer retention. The participants were six credit union leaders successful in retaining customers. Data were collected using semistructured interviews and a review of organizational documentation. Four themes were identified through thematic analysis: credit union leaders build customer retention through excellent customer service; credit …
Strategies Credit Union Leaders Use To Build Customer Retention, Nira N. Cooper
Strategies Credit Union Leaders Use To Build Customer Retention, Nira N. Cooper
Walden Dissertations and Doctoral Studies
Enhancing customer retention is critical for U.S. credit unions to maximize competitiveness. Credit union leaders are concerned with customer retention because the loss of customers can negatively impact profitability and sustainability. Grounded in the expectation-confirmation theory, the purpose of this qualitative multiple case study was to explore the strategies that U.S. credit union leaders use to build customer retention. The participants were six credit union leaders successful in retaining customers. Data were collected using semistructured interviews and a review of organizational documentation. Four themes were identified through thematic analysis: credit union leaders build customer retention through excellent customer service; credit …
Effective Strategies To Improve Retention Of Sales Professionals In U.S. Large Retailers, Nicole Monique Jackson
Effective Strategies To Improve Retention Of Sales Professionals In U.S. Large Retailers, Nicole Monique Jackson
Walden Dissertations and Doctoral Studies
Retail sales professionals have the highest turnover rates of approximately 40% in the United States. Retail business leaders see a continuous decline in sales due to understaffed workers in large apparel retailers leading to poor business performance. Grounded in Herzberg’s two-factor model theory, the purpose of this qualitative single case study was to explore strategies that some retail management teams use to retain sales professionals of large retailers in the Virginia peninsula and Portland, Oregon Metropolitan areas. The participants were five retail managers of four large apparel retailers who were successful in retaining sales professionals in their current roles within …
Effective Strategies To Improve Retention Of Sales Professionals In U.S. Large Retailers, Nicole Monique Jackson
Effective Strategies To Improve Retention Of Sales Professionals In U.S. Large Retailers, Nicole Monique Jackson
Walden Dissertations and Doctoral Studies
Retail sales professionals have the highest turnover rates of approximately 40% in the United States. Retail business leaders see a continuous decline in sales due to understaffed workers in large apparel retailers leading to poor business performance. Grounded in Herzberg’s two-factor model theory, the purpose of this qualitative single case study was to explore strategies that some retail management teams use to retain sales professionals of large retailers in the Virginia peninsula and Portland, Oregon Metropolitan areas. The participants were five retail managers of four large apparel retailers who were successful in retaining sales professionals in their current roles within …
Foster Parents Assisting Transitioning Foster Care Youth In Maintaining Stable Housing, Cecilann Morrison
Foster Parents Assisting Transitioning Foster Care Youth In Maintaining Stable Housing, Cecilann Morrison
Walden Dissertations and Doctoral Studies
No abstract provided.
Foster Parents Assisting Transitioning Foster Care Youth In Maintaining Stable Housing, Cecilann Morrison
Foster Parents Assisting Transitioning Foster Care Youth In Maintaining Stable Housing, Cecilann Morrison
Walden Dissertations and Doctoral Studies
Foster Parents Assisting Transitioning Foster Care Youth in Maintaining Stable Housing by Cecilann Morrison MA, National University, 2013 BS, Fresno Pacific University, 2011 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Human and Social Service Walden University June 2024
Exploring Nonprofit Leadership Roles Among Black Women, Coleone Evette Taylor Davis
Exploring Nonprofit Leadership Roles Among Black Women, Coleone Evette Taylor Davis
Walden Dissertations and Doctoral Studies
Although nonprofit organizations are essential in addressing social and community concerns to enhance the lives of individuals and groups, Black women face barriers in nonprofit leadership roles. Crucial to such hurdles is the perception that their voices are often disproportionately missing from leadership-based research on women. The purpose of this study was to explore the perceptions of 26 Black women in mid- to senior-level nonprofit leadership roles regarding their experiences and critical factors contributing to the success, challenges, and barriers they face in leadership roles. Black feminist thought theory in work leadership, family, and Black women’s oppression was used as …
Exploring Nonprofit Leadership Roles Among Black Women, Coleone Evette Taylor Davis
Exploring Nonprofit Leadership Roles Among Black Women, Coleone Evette Taylor Davis
Walden Dissertations and Doctoral Studies
Although nonprofit organizations are essential in addressing social and community concerns to enhance the lives of individuals and groups, Black women face barriers in nonprofit leadership roles. Crucial to such hurdles is the perception that their voices are often disproportionately missing from leadership-based research on women. The purpose of this study was to explore the perceptions of 26 Black women in mid- to senior-level nonprofit leadership roles regarding their experiences and critical factors contributing to the success, challenges, and barriers they face in leadership roles. Black feminist thought theory in work leadership, family, and Black women’s oppression was used as …
A Case Study Of Layered Border Security And Traffic Problems At Laredo, Texas Port Of Entry, Christopher S. Castacio
A Case Study Of Layered Border Security And Traffic Problems At Laredo, Texas Port Of Entry, Christopher S. Castacio
Walden Dissertations and Doctoral Studies
Securing the border is the United States Government's top priority to keep terrorists, illegal weapons, nuclear weapons, human smuggling, and drug smuggling from entering the United States during the continuous crossing of legitimate international trades and legitimate travelers. The primary purpose of this qualitative research study was to examine layered U.S. border security and analyze the vehicle and pedestrian flow of traffic problems in Laredo, Texas, Port of Entry. Qualitative methodology was used in this study using seven interviews and open-ended questionnaires. This study's theories were the environment criminology theory, which explored and analyzed the criminal act's environment; and the …
A Case Study Of Layered Border Security And Traffic Problems At Laredo, Texas Port Of Entry, Christopher S. Castacio
A Case Study Of Layered Border Security And Traffic Problems At Laredo, Texas Port Of Entry, Christopher S. Castacio
Walden Dissertations and Doctoral Studies
Securing the border is the United States Government's top priority to keep terrorists, illegal weapons, nuclear weapons, human smuggling, and drug smuggling from entering the United States during the continuous crossing of legitimate international trades and legitimate travelers. The primary purpose of this qualitative research study was to examine layered U.S. border security and analyze the vehicle and pedestrian flow of traffic problems in Laredo, Texas, Port of Entry. Qualitative methodology was used in this study using seven interviews and open-ended questionnaires. This study's theories were the environment criminology theory, which explored and analyzed the criminal act's environment; and the …
Residential Older Adults’ Experiences Related To Mental Health From Covid-19 Isolation, Heidi Beth Lubetkin
Residential Older Adults’ Experiences Related To Mental Health From Covid-19 Isolation, Heidi Beth Lubetkin
Walden Dissertations and Doctoral Studies
The COVID-19 pandemic exacerbated many illnesses afflicting older adults in U.S. communities, including mental health wellness. Since 2020, at the inception of the pandemic, older adults living in residential settings, including assisted living and skilled nursing homes, experienced harsh limitations in their everyday lives. The conditions included prolonged periods of isolation and reduced interactions between caregivers and loved ones. Therefore, it is important to understand the experiences of older adults living in facilities and their ability to adapt to the environment. The research question addressed in this study gained insight into the effects of mandated isolation on older adults. Using …
Residential Older Adults’ Experiences Related To Mental Health From Covid-19 Isolation, Heidi Beth Lubetkin
Residential Older Adults’ Experiences Related To Mental Health From Covid-19 Isolation, Heidi Beth Lubetkin
Walden Dissertations and Doctoral Studies
The COVID-19 pandemic exacerbated many illnesses afflicting older adults in U.S. communities, including mental health wellness. Since 2020, at the inception of the pandemic, older adults living in residential settings, including assisted living and skilled nursing homes, experienced harsh limitations in their everyday lives. The conditions included prolonged periods of isolation and reduced interactions between caregivers and loved ones. Therefore, it is important to understand the experiences of older adults living in facilities and their ability to adapt to the environment. The research question addressed in this study gained insight into the effects of mandated isolation on older adults. Using …
Increasing Nurses’ Knowledge Of Cultural Preferences Influencing Diabetes Self-Management Among Sierra Leoneans, Winstina Aminata Taylor
Increasing Nurses’ Knowledge Of Cultural Preferences Influencing Diabetes Self-Management Among Sierra Leoneans, Winstina Aminata Taylor
Walden Dissertations and Doctoral Studies
The practice problem identified at the project site was the lack of nurses’ knowledge of how cultural preferences influence diabetes self-management practices among African Americans with diabetes mellitus. An educational program focused on the cultural preferences of Sierra Leoneans that influence diabetes self-management practices was provided for 48 nurses who worked in the agency. The doctoral project included concepts from nursing education and cultural competence theories to inform the approach. The project followed the ADDIE model process steps to develop and implement the educational program. The sources of evidence included pre- and posteducation surveys administered to participating nurses to assess …
Increasing Nurses’ Knowledge Of Cultural Preferences Influencing Diabetes Self-Management Among Sierra Leoneans, Winstina Aminata Taylor
Increasing Nurses’ Knowledge Of Cultural Preferences Influencing Diabetes Self-Management Among Sierra Leoneans, Winstina Aminata Taylor
Walden Dissertations and Doctoral Studies
The practice problem identified at the project site was the lack of nurses’ knowledge of how cultural preferences influence diabetes self-management practices among African Americans with diabetes mellitus. An educational program focused on the cultural preferences of Sierra Leoneans that influence diabetes self-management practices was provided for 48 nurses who worked in the agency. The doctoral project included concepts from nursing education and cultural competence theories to inform the approach. The project followed the ADDIE model process steps to develop and implement the educational program. The sources of evidence included pre- and posteducation surveys administered to participating nurses to assess …
Chief Information Security Officers Strategies For Minimizing Cybersecurity Attacks, Jerrell Riggins
Chief Information Security Officers Strategies For Minimizing Cybersecurity Attacks, Jerrell Riggins
Walden Dissertations and Doctoral Studies
Cyberattacks pose a significant threat to corporate operations that depend on computer networks to carry out everyday operations. Technology leaders are concerned about the growing use of ransomware, social engineering, and phishing by cybercriminals to steal data and engage in identity theft, along with the negative impact of cyberattacks on business sustainability. Grounded in protection motivation theory, the purpose of this pragmatic inquiry was to identify and explore the cybersecurity strategies technology leaders used to mitigate cyberattacks that could disrupt their business operational services. The project participants were six technology leaders who used their cybersecurity strategies to mitigate cyberattacks that …
Chief Information Security Officers Strategies For Minimizing Cybersecurity Attacks, Jerrell Riggins
Chief Information Security Officers Strategies For Minimizing Cybersecurity Attacks, Jerrell Riggins
Walden Dissertations and Doctoral Studies
Cyberattacks pose a significant threat to corporate operations that depend on computer networks to carry out everyday operations. Technology leaders are concerned about the growing use of ransomware, social engineering, and phishing by cybercriminals to steal data and engage in identity theft, along with the negative impact of cyberattacks on business sustainability. Grounded in protection motivation theory, the purpose of this pragmatic inquiry was to identify and explore the cybersecurity strategies technology leaders used to mitigate cyberattacks that could disrupt their business operational services. The project participants were six technology leaders who used their cybersecurity strategies to mitigate cyberattacks that …
Mexican American Men Who Have Sex With Men: Cultural Factors And Substance Use, Michael L. Garcia
Mexican American Men Who Have Sex With Men: Cultural Factors And Substance Use, Michael L. Garcia
Walden Dissertations and Doctoral Studies
Research has shown substance use affects sexual minority communities disproportionately. Studies have shown when individuals are part of ethnic or sexual minority groups, negative attitudes and risk behaviors that can lead to substance use are experienced at a greater scale compared to their majority counterparts. There have not been significant investigations regarding relationships between cultural values and sexual and ethnic minority subpopulations within the United States. The purpose of this quantitative study was to identify relationships between religion, family structure, traditional gender roles, and substance use in terms of Mexican American men who have sex with men (MAMSM) populations. This …
Mexican American Men Who Have Sex With Men: Cultural Factors And Substance Use, Michael L. Garcia
Mexican American Men Who Have Sex With Men: Cultural Factors And Substance Use, Michael L. Garcia
Walden Dissertations and Doctoral Studies
Research has shown substance use affects sexual minority communities disproportionately. Studies have shown when individuals are part of ethnic or sexual minority groups, negative attitudes and risk behaviors that can lead to substance use are experienced at a greater scale compared to their majority counterparts. There have not been significant investigations regarding relationships between cultural values and sexual and ethnic minority subpopulations within the United States. The purpose of this quantitative study was to identify relationships between religion, family structure, traditional gender roles, and substance use in terms of Mexican American men who have sex with men (MAMSM) populations. This …
Assessing The Uptake Of Biosimilar Insulin Glargine Among Physicians For The Treatment Of Diabetes In South Africa, Euganthri Pillay
Assessing The Uptake Of Biosimilar Insulin Glargine Among Physicians For The Treatment Of Diabetes In South Africa, Euganthri Pillay
Walden Dissertations and Doctoral Studies
In South Africa, diabetes is a serious problem where 1 in 9 adults has diabetes, making it the country with the highest diabetes prevalence on the African continent. Even though insulin is an absolute necessity for treating diabetes, it is unaffordable to millions. Biosimilar insulins, however, are innovative medicines that are similar but not exact copies of the originator insulin, making alternative treatment affordable to patients. The problem is that, in South Africa, it is still not known whether patients have access to biosimilar insulin in a country where diabetes is rampant. The diffusion of innovation theory was used to …
Assessing The Uptake Of Biosimilar Insulin Glargine Among Physicians For The Treatment Of Diabetes In South Africa, Euganthri Pillay
Assessing The Uptake Of Biosimilar Insulin Glargine Among Physicians For The Treatment Of Diabetes In South Africa, Euganthri Pillay
Walden Dissertations and Doctoral Studies
In South Africa, diabetes is a serious problem where 1 in 9 adults has diabetes, making it the country with the highest diabetes prevalence on the African continent. Even though insulin is an absolute necessity for treating diabetes, it is unaffordable to millions. Biosimilar insulins, however, are innovative medicines that are similar but not exact copies of the originator insulin, making alternative treatment affordable to patients. The problem is that, in South Africa, it is still not known whether patients have access to biosimilar insulin in a country where diabetes is rampant. The diffusion of innovation theory was used to …
Exploring Associations Between Poverty, Race/Ethnicity, Gender, And Childhood Obesity In Cherokee County, South Carolina, Lillie Mae Hall
Exploring Associations Between Poverty, Race/Ethnicity, Gender, And Childhood Obesity In Cherokee County, South Carolina, Lillie Mae Hall
Walden Dissertations and Doctoral Studies
Childhood obesity (CHO) rates have increased significantly worldwide over the last decade. The magnitude of CHO extends beyond physical health to include economic stability, social connections, and access to daily living resources. CHO is complex and requires a multifaceted approach that may differ from traditional prevention approaches and treatment. Over the years, interventions have focused on maintaining a balance of healthy eating and active living to reduce weight and promote lifelong behavior change. Body mass index (BMI) surveillance studies have been conducted in Cherokee County, South Carolina since 2012 to assess and inform CHO interventions. However, the data have not …
Exploring Associations Between Poverty, Race/Ethnicity, Gender, And Childhood Obesity In Cherokee County, South Carolina, Lillie Mae Hall
Exploring Associations Between Poverty, Race/Ethnicity, Gender, And Childhood Obesity In Cherokee County, South Carolina, Lillie Mae Hall
Walden Dissertations and Doctoral Studies
Childhood obesity (CHO) rates have increased significantly worldwide over the last decade. The magnitude of CHO extends beyond physical health to include economic stability, social connections, and access to daily living resources. CHO is complex and requires a multifaceted approach that may differ from traditional prevention approaches and treatment. Over the years, interventions have focused on maintaining a balance of healthy eating and active living to reduce weight and promote lifelong behavior change. Body mass index (BMI) surveillance studies have been conducted in Cherokee County, South Carolina since 2012 to assess and inform CHO interventions. However, the data have not …
How African American Clergy Perceive The Cultural Relevance And Usefulness Of The Mental Health Guide For Faith Leaders, Lisa Marie Harris
How African American Clergy Perceive The Cultural Relevance And Usefulness Of The Mental Health Guide For Faith Leaders, Lisa Marie Harris
Walden Dissertations and Doctoral Studies
African Americans experience mental illness at a rate similar to White individuals but are less likely to seek professional mental health care. African Americans have traditionally turned to the Black church for mental health assistance. Various organizations have created mental health resources for clergy members, with varying levels of comprehensiveness. The purpose of this basic qualitative study was to explore how African American clergy perceived the cultural relevance and usefulness of the American Psychiatric Association Foundation’s Mental Health Guide for Faith Leaders. The study was conducted using critical race theory as its theoretical framework. Four experienced clergy participated in two …
Strategies For Reducing Employee Turnover Costs, Karen Coates
Strategies For Reducing Employee Turnover Costs, Karen Coates
Walden Dissertations and Doctoral Studies
High employee turnover costs are prevalent in academic healthcare centers. Healthcare center leaders who experience high employee turnover also experience high operational costs. Grounded in Blau's social exchange theory, the purpose of this qualitative multiple-case study was to explore strategies executive and senior healthcare leaders utilized to minimize employee turnover costs. Through interviews with four academic healthcare center leaders on the East Coast of the United States, using Ming-Shu Yuan's (2019) narrative analysis, four primary themes were identified: (a) strategies, (b) implementation, (c) measuring success, and (d) leadership support. One key recommendation is for academic medical center leaders to increase …
Education Reform: Exploring Human Services Needed To Address Disparities In Urban, Antonio Williams
Education Reform: Exploring Human Services Needed To Address Disparities In Urban, Antonio Williams
Walden Dissertations and Doctoral Studies
This investigation sought to delve into the complex issues surrounding racial and institutional racism within urban educational frameworks, emphasizing the substantial role that systemic obstacles and prejudices play in perpetuating educational inequities. Amidst an expanding corpus of literature on this topic, the nuanced contributions of human service interventions to ameliorate these inequities have been somewhat overlooked. The objective of this research was to fill this knowledge void by examining the perspectives and experiences of a diverse range of professionals within the K-12 educational sector, from a human services standpoint. The study utilized qualitative research methodology, gathering data through interviews with …
Budget Sustainability Strategies And Practices In Correctional Institutions, Darrel Fox
Budget Sustainability Strategies And Practices In Correctional Institutions, Darrel Fox
Walden Dissertations and Doctoral Studies
Over 80 billion dollars are spent annually incarcerating approximately 2.3 million people, yet correctional systems continue to encounter substantial barriers in maintaining budgetary sustainability. Correctional leaders are concerned with budget strategies’ relevance to ensure that needed resources are allocated and utilized to enable correctional facilities’ continuing effectiveness. Grounded in organizational capacity theory, the purpose of this qualitative multiple case study was to identify and explore effective budget strategies and practices used by midlevel supervisors in correctional institutions. The participants comprised five midlevel correctional supervisors from four state prisons in the Southeastern United States who successfully developed and implemented effective strategies …
Innovation From Diversity, Equity, Inclusion, And Belonging Research: An Implementable Model For Equitable Talent Acquisition And Retention, Lionel De Souza, Tommy White Jr
Innovation From Diversity, Equity, Inclusion, And Belonging Research: An Implementable Model For Equitable Talent Acquisition And Retention, Lionel De Souza, Tommy White Jr
Journal of Educational Research and Practice
Individuals from diverse minority backgrounds in the United States represent a one-of-its-kind collaboration in understanding diversity, equity, inclusion, and belonging (DEIB) challenges in workforce staffing and representation per Equal Opportunity norms. This study involved primary and secondary research in the realm of DEI to develop an implementable model from lessons gleaned from the findings of the research and gaps found in contemporary hiring and staffing practices. The study and model development are grounded in Rawls’s 1971 theory of justice and predicated on the premise that opportunities are usually based on merit, and are generally well-intended, although often constrained by the …
Social Support, Caregiver Burden, And Anxiety/Depression Among Family Caregivers Of Stroke Patients, Rosalyn Moore
Social Support, Caregiver Burden, And Anxiety/Depression Among Family Caregivers Of Stroke Patients, Rosalyn Moore
Walden Dissertations and Doctoral Studies
Family caregivers encounter challenges when caring for relatives recovering from a stroke. Family caregivers often experience negative mental health outcomes including higher levels of anxiety, depression, and stress. The purpose of this study was to determine the extent to which years of caregiving experience, emotional and instrumental support, and caregiver burden predict anxiety and depression among family caregivers of stroke patients. The caregiving stress process model theoretical framework guided the research. This quantitative study used a non-experimental correlational research design. Participants were recruited using Survey Monkey and included a non-random convenience sample of 111 family caregivers of stroke patients who …
Lived Experiences Of Quality Of Life Among Makonde Immigrants In Kenya During And After The Covid-19 Pandemic, Shem Migosi Kenyanya
Lived Experiences Of Quality Of Life Among Makonde Immigrants In Kenya During And After The Covid-19 Pandemic, Shem Migosi Kenyanya
Walden Dissertations and Doctoral Studies
The COVID-19 pandemic affected Makonde immigrants’ health and quality of life around the world more than any other previous event. This descriptive qualitative study aimed to contribute knowledge and understanding of the lived experiences of Makonde immigrants and their health and quality of life during and after the COVID-19 pandemic. Shye’s systematic quality of life model served as the theoretical basis for the study, along with Wilson and Cleary’s conceptual model of health quality of life. Semi-structured interviews were conducted with ten participants recruited through social media and flyers posted in Kilifi and Kwale counties. Subjects were interviewed face-to-face and …
Previously Incacerated Women's Emotional Experince Of Giving Birth In A U.S. Prison, Brigit Ichard-Henderson
Previously Incacerated Women's Emotional Experince Of Giving Birth In A U.S. Prison, Brigit Ichard-Henderson
Walden Dissertations and Doctoral Studies
Previously Incarcerated Women’s Emotional Experience of Giving Birth in a U.S. Prison by Brigit Ichard-Henderson MA, Walden University, 2018 MA, Texas A&M University-Central Texas, 2014 BS, Excelsior University, 2009 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Human Services Walden University May 2024 Women have been giving birth while incarcerated since the advent of confinement as a punishment for crime. There is a plethora of information on incarceration rates, pathways to incarceration, access to health care and education while incarcerated, and reasons for recidivism among women. However, little is known about women’s experiences …