Digital Commons Network^™

Exploring Mystery Shopping's Perceived Impacts On Integrated Resort Employees And Managers, Yoonju Chung

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study explores to identify integrated resort managers’ and employees’ perceptions about the use of the mystery shopping program as a service consistency tool and as part of the performance appraisal process. This study reviews previous literature review about the mystery shopping program and its potential psychological impacts on the employees. Such potential impacts include feelings of anxiety, induced stress, trust issues with managers, and privacy infringement. Using the thematic analysis, and Likert scale, the perceived usefulness of mystery shopping and potential psychological impacts were identified.

The study was conducted in two phases to identify both overlap and differences between …

Book Review - Small Steps To Big Changes: Create The Change You Want Now, Paul Z. Jackson

Journal of Solution Focused Practices

No abstract provided.

How Can Care Settings For People With Intellectual Disabilities Embed Health Promotion?, Kristel Vlot-Van Anrooij, Monique C. J. Kiks-Leensen, Anneke Van Der Cruijsen, Henk Jansen, Koos Van Der Velden, Geraline Leusink, Thessa I. M. Hilgenkamp, Jenneken Naaldenberg

Physical Therapy Faculty Research

Background:People with intellectual disabilities (ID) depend on their environment to live healthily. Asset‐based health promotion enhances a settings’ health‐promoting capacity starting with identifying protective or promotive factors that sustain health. Method: This inclusive mixed‐methods study used group sessions to generate and rank ideas on assets supporting healthy nutrition and physical activity in Dutch intellectual disability care settings. Participants included people with moderate intellectual disabilities and family and care professionals of people with severe/profound intellectual disabilities. Results: Fifty‐one participants identified 185 assets in group sessions. They include the following: (i) the social network and ways “people” can support, (ii) assets in/around …

Implementation Of A Training Program In The Use Of The Electronic Medical Record To Improve Performance On Quality Measures And Reduce Burnout Among Healthcare Providers, Mary Monica Nara

UNLV Theses, Dissertations, Professional Papers, and Capstones

Rapid adoption and implementation of the electronic medical record (EMR) in health care has contributed to worsening burnout among healthcare providers (HCPs), particularly primary care physicians. Other HCPs such as nurse practitioners (NPs) and physician assistants (PAs) who provide primary care have been equally affected by the increased clerical burden related to the increasing documentation requirements from payers and are at risk for burnout. Rates of burnout in NPs are currently not well known. Burnout has been linked to decreased quality of care for patients. Inadequate training and lack of skills in the use of the EMR have contributed to …

Assessing The Cost-Benefit Of Hiring A Deu-Prepared Rn Graduate: Does It Help Reduce Organizational Costs?, Tonya D. Bryant

UNLV Theses, Dissertations, Professional Papers, and Capstones

Costs associated with training new nurses from the time of hire to the time of independent practice can cost organizations nearly $100,000 per nurse (Acuna, Yoder, Madrigal-Gonzalez & Yoder-Wise, 2017; Silvestre, Ulrich, Johnson, Spector, & Blegan, 2017; Trepanier, Early, Ulrich & Cherry, 2012). New-hire costs for a dedicated education unit (DEU)-prepared newly qualified newly hired nurse (NQNHN) may be prohibitive for some hospitals when considering the cumulative amount of time and costs dedicated to training these specially prepared nurses who have previous clinical and organizational experience from their time as nursing students within the organization over the duration of their …

How Aspiring Principals Applied Course-Based Learning To Develop School Improvement Plans, Dana L. Bickmore, Maria M. Roberts, Miguel M. Gonzales

Educational Psychology, Leadership, and Higher Education Faculty Research

© 2020, Emerald Publishing Limited. Purpose: School improvement planning and implementation is one organizational process by which principals may positively impact school and student outcomes. Limited research, however, has explored how principal preparation programs prepare aspiring leaders for this common school leadership activity. This study examined aspiring principals engaged in the school improvement process by evaluating what they included in their school improvement plans (SIPs) that were developed as part of their field experience. Design/methodology/approach: The authors examined SIPs aspiring principals collaboratively developed as part of their field experience. Using an abductive analysis method, combining both deductive and inductive coding …

A Guide For Outcomes Evaluation And Sustainability Of A Dedicated Education Unit Within An Academic-Practice Partnership, Jennifer Pfannes

UNLV Theses, Dissertations, Professional Papers, and Capstones

The Dedicated Education Unit (DEU) has emerged as an innovative approach to providing a positive, high-quality, collaborative clinical learning environment that fosters the growth and learning of undergraduate nursing students. Additionally, the DEU model has demonstrated success in beginning to bridge the education-practice gap, tackling the faculty shortage, and easing the new graduate transition from education to practice; however, developing, evaluating and sustaining an economically successful DEU takes thoughtful,

strategic planning. The challenging nature of developing and sustaining a DEU that mutually benefits both the academic and clinical partner over time, reveals the need for more guidance to secure long-term …

Evidence-Based Practice Guide And Workflows: Improving Hospital Throughput And Reducing Emergency Department Overcrowding, Maulah Halley

UNLV Theses, Dissertations, Professional Papers, and Capstones

Hospitals in the United States are experiencing disruptions to patient throughput. These disruptions create barriers to patients who seek emergent care in the Emergency Department (ED) and who must be moved to hospital inpatient beds after the decision to admit has been made. As a result, patients requiring hospital admission via the ED may have long wait times, which, in turn, contribute to ED crowding and overcrowding. The root causes of ED overcrowding are inefficiencies within the system and the inability of hospitals to meet demand. Although bed capacity on any given unit may not be altered, ED patient’s arrival …

Managing Data-Driven Change: A Model Of Unintended Deviation, Sang-Mun Ray Cho

UNLV Theses, Dissertations, Professional Papers, and Capstones

Data-driven change in hospitality gaming is desirable because of the opportunities to leverage untapped sources of rich and abundant marketing data. However, change has been difficult to implement as indicated by a lack of widespread adoption. Some have attributed these difficulties to cultural, structural, and other generic factors but these explanations fail to explain the root dynamics of data-driven change.

In this dissertation, it is theorized that data-driven change requires a particular form of social interaction, which are called analytical bonds (AB). The suggestion was that there is a sender of an analytic deliverable and a receiver that makes a …

A Quantitative Study Of Mitigating Resistance To Change Through A Neuro Linguistic Approach: With The Use Of Narratives And A Neuro Linguistic Pattern, Mary J. Sanders

UNLV Theses, Dissertations, Professional Papers, and Capstones

Resistance to organizational change by employees and management delays implementation, creates emotional stress for both, and reduces the potential savings from rapid change implementation. The delay comes from organizational members’ beliefs stuck in the status quo thus reducing the change’s potential improvement in productivity and effectiveness. If beliefs about the change could be embraced creating organizational readiness, these negative effects could be mitigated and improvements in productivity could be realized sooner.

Reducing the resistance to organizational change through the use of metaphors and a specific neuro linguistic programming pattern (NLP) is the focus of this research study. NLP was originally …

A Model Of Hospitality Leadership Competency For Frontline And Director-Level Managers: Which Competencies Matter More?, Cass Shum, Anthony Gatling, Stowe Shoemaker

Hospitality Faculty Research

Competency models are useful tools for hospitality organizations and academic programs to identify skills and behaviors needed in the workforce. Using two studies, the present study provides an updated leadership competency model for frontline and director-level managers in the hospitality industry. In a pilot study, we updated the model of hospitality leadership competencies (in a list of 195 behaviors, grouped into 15 competencies comprising 44 skills) based on existing competency models and the opinions from 30 senior hospitality leaders. We further clustered these competencies into business leadership competencies, personal leadership competencies, and people leadership competencies. In the main study, we …

A Model Of Hospitality Leadership Competency For Frontline And Director-Level Managers: Which Competencies Are Matter More?, Cass Shum, Anthony Gatling, Stowe Shoemaker

Hospitality Faculty Research

Competency models are useful tools for hospitality organizations and academic programs to identify skills and behaviors needed in the workforce. Using two studies, the present study provides an updated leadership competency model for frontline and director-level managers in the hospitality industry. In a pilot study, we updated the model of hospitality leadership competencies (in a list of 195 behaviors, grouped into 15 competencies comprising 44 skills) based on existing competency models and the opinions from 30 senior hospitality leaders. We further clustered these competencies into business leadership competencies, personal leadership competencies, and people leadership competencies. In the main study, we …

Gaps And Strategies In Developing Health Research Capacity: Experience From The Nigeria Implementation Science Alliance, E E. Ezeanolue, W Na Menson, D Patel, G Aarons, A Olutola, M Obiefune, P Dakum, P Okonkwo, B Gobir, T Akinmurele, A Nwandu, H Khamofu, B Oyeledun, M Aina, A Eyo, O Oleribe, I Ibanga, J Oko, C Anyaike, J Idoko, M H. Aliyu, R Sturke

Environmental & Global Health Faculty Research

Background: Despite being disproportionately burdened by preventable diseases than more advanced countries, low- and middle-income countries (LMICs) continue to trail behind other parts of the world in the number, quality and impact of scholarly activities by their health researchers. Our strategy at the Nigerian Implementation Science Alliance (NISA) is to utilise innovative platforms that catalyse collaboration, enhance communication between different stakeholders, and promote the uptake of evidence-based interventions in improving healthcare delivery. This article reports on findings from a structured group exercise conducted at the 2016 NISA Conference to identify (1) gaps in developing research capacity and (2) potential strategies …

A Roundtable On Cross-Sector Collaboration And Resource Alignment For Health Equity: Meeting Summary, Onyemaechi Nweke

Journal of Health Disparities Research and Practice

Cross-sector collaboration is a highly recommended strategy to eliminate health inequities nationally and globally. In the federal sector, it is evolving into an important approach for solving complex social problems, as evidenced by its steady proliferation the past few decades. Despite the increased adoption of cross-sector collaboration, it is still not a default strategy or preeminent option for managing complex social problems. In September 2015, the Federal Interagency Health Equity Team (FIHET) hosted a Roundtable event to discuss opportunities and strategies to foster widespread adoption of cross-sector collaboration and resource alignment. The Roundtable featured several expert panelists and participants from …

Mapping The Alignment Of Programmatic Mission, Functions And Outcomes With The Attainment Of Health Equity: An Overview Of The Approach And Initial Outcomes Through The Lens Of The Usda’S Cyfar Scp Program, Onyemaechi Nweke, Kara Ryan, Mpp, Bonita Williams, Phd

Journal of Health Disparities Research and Practice

Eliminating health disparities is a priority across national agenda and initiatives such as the National Partnership for Action to End Health Disparities (NPA), the National Prevention Strategy, and Healthy People 2020. To advance this priority under the NPA, the Federal Interagency Health Equity Team (FIHET), which is an NPA federal cross-sector and collaborative platform, initiated a voluntary pilot “health equity mapping” exercise in 2014. This exercise served as a strategy to clarify the strategic alignment between participant federal partner program missions, goals, and activities, and the goal to end health disparities and promote health equity. The mapping process included an …

Creating A Virtuous Circle Of Student Engagement With The Tech Corner, Brian R. Shuck, Susan B. Wainscott, Jennifer Church-Duran, Darcy C. Del Bosque

Library Faculty Research

While many academic libraries have followed the public library lead in developing maker-spaces, not all libraries have the money or space to dedicate to such large-scale operations. This case study explores a different approach to engaging users with new technology and investigates how to support their creativity without a costly investment in space and staffing. It demonstrates not only how students can be provided a virtual space to explore technology equipment, but also how their opinions can be leveraged for growing the collection and creating training materials.

A Qualitative Study On The Influence Of Quality Systems In Meeting Performance Funding Criteria In Wisconsin Technical College System Institutions, Kinga N. Jacobson

Journal of Research in Technical Careers

This case study investigated the influence of quality systems on meeting performance funding criteria in Wisconsin Technical College System institutions. Using qualitative text-analysis methodology, the case study identified the common processes, systems, values, and culture of three Wisconsin Forward Award-recognized technical colleges, looking for ways these characteristics were used for attaining performance-based funding goals. Sources analyzed included the colleges’ Wisconsin Forward Award application documents and evaluator feedback reports, and the transcripts of six interviews conducted with professionals with expertise in organizational effectiveness and performance funding at these institutions. Findings indicated that the entities shared quality, benchmarking, feedback, strategic planning, and …

Interest-Based Bargaining: Changing Employer-Employee Relations At Youngstown State University, Patrick W. Carlton

Public Policy and Leadership Faculty Research

This study is based upon interviews conducted with over two dozen individuals centrally involved with the collective bargaining movement at Youngstown State University of Ohio. (YSU) The experiences and memories of several participants extend back to the 1960’s, at which time they were newly appointed faculty members. Within the group are several retired persons who spoke from the comfortable position of relative political invulnerability. Others were at the time of their interviews actively engaged in university teaching and administration. Initial interviews concerning the newly-established Interest-based bargaining process took place within eight months of the negotiatory events, well before the “ravages …

The Data Framework: A Collaborative Tool For Assessment At The Unlv Libraries, Starr Hoffman, Ashley Hernandez-Hall

Library Faculty Research

Keeping track of the data that academic libraries capture is a massive task. The University of Nevada - Las Vegas (UNLV) University Libraries developed a data framework as a tracking tool for data points. This framework is both a data dictionary and a manual that records data-gathering procedures. This ensures that the data is continually gathered and reported in the same way, and also ensures that institutional memory of those procedures is preserved, regardless of staff turnover. Additionally, the revised Data Framework, and the revision process, transformed staff attitudes about data reporting and strengthened the libraries' culture of assessment.

Food Processing And Cooking Technology Of The Mimbres Mogollon (Early Pithouse Period Through The Mimbres Classic A.D. 200-1130), Ashley Morgan Lauzon

UNLV Theses, Dissertations, Professional Papers, and Capstones

This thesis examines food processing and cooking technology of the Mimbres Mogollon culture from A.D. 200-1130. Food processing and cooking technology includes any tool (chipped stone, ground stone, ceramics, basketry/perishables, etc.) or feature (fire-features, etc.) used to prepare, process, and cook food. Data on this technology as a whole is lacking in the region. The goal of this research is to document and explore the changes and developments in food-related technology over time and to investigate possible factors that influenced its development.

To document this technology over the course of approximately 1000 years, four case study sites were used: The …

Integrating Organisational Change Management And Internal And External Customer Relationship Management In A Casino, Charlie C. Mai Dr

International Conference on Gambling & Risk Taking

Casinos operate in a global industry, so the development of online gaming and new casinos in the Asia Pacific has challenged casino managers in Australia and elsewhere with pressures about customer engagement. These external pressures have forced some casino managers to consider organizational change management initiatives and/or the implementation of customer relationship management (CRM) initiatives. However, the implementation of these initiatives has often failed. This research aimed to solve the problem: How can casinos manage organizational change programs, and internal and external customer relationship management (CRM) programs? To find a solution, it used two stages of qualitative methods involving 21 …

Analyzing The Relationship Between Job Demands, Job Resources, And Personal Resources On Employee Engagement And Exhaustion Of Juvenile Probation/Parole Officers, Danilo Estuardo Chavarria

UNLV Theses, Dissertations, Professional Papers, and Capstones

Organizations should constantly strive to improve their levels of employee engagement, because improving employee engagement influences the well-being of both employees and organizations (Bakker, 2011, p. 268). In today’s workplaces, organizations need employees who are psychologically connected to their work, who are willing and able to invest themselves in their roles, and who are proactive and committed to high quality standards.” (Bakker, Albrecht, & Leiter, 2011, pp. 4-5). This is important; not only for private organizations but for public organizations as well, especially organizations in the criminal justice system who continuously strive to keep the peace, have constant contact with …

Public Sector Compensation: Is The Public School District Superintendent Compensation Worth It?, Ashok Em Sudhakar

UNLV Theses, Dissertations, Professional Papers, and Capstones

Governor Cuomo of New York, as reported in New York Times, said ( referring to School District Superintendents) : I understand that they sometimes have to manage budgets, and sometimes the budgets are difficult,” “But why they get paid more than the Governor of the state I really don’t understand.” He further stated “We have $500,000 school Superintendents...We can’t pay those kinds of salaries.”

Partial potential answers to Governor Cuomo’s query are: benchmarking is used to determine compensation, there is lack of transparency and the taxpayers are not even aware of the amount paid out to the superintendent and further …

Understanding Employee Work Attitudes: An Integration Of Psychological Contract Theory And Organizational Support Theory, Wen Chang

UNLV Theses, Dissertations, Professional Papers, and Capstones

Employee motivation and retention are critical concerns for the hospitality industry. The purpose of this study was to understand employees’ work attitudes and emotional affect through a social exchange perspective by integrating employee psychological contract theory and organizational support theory. Affective event theory provided the theoretical foundation for this study. Data was analyzed using exploratory factor analysis and path analysis. The results showed that employees’ psychological contract fulfillment was a strong predictor of their perceived organizational support. In addition, psychological contract fulfillment and perceived organizational support together explained employee affect at work as well as other work attitudes. Affect at …

The Libraries They Are A-Changin’: How Libraries Reorganize, John Novak, Annette Day

Library Faculty Research

This paper will report on the results of a study of library reorganizations in the literature. The authors identified five steps common to all library reorganizations, and this paper describes those steps as well as two management change theories most mentioned in the literature--the eight-step process of change by John Kotter and Reframing Organizations by Lee G. Bolman and Terrence E. Deal. The paper will draw conclusions formed by a comparison of these theoretical models to the practice and real life experience of reorganizations as described by libraries in the literature.

Scan-And-Return As Part Of The Southern Nevada Jewish Heritage Project, Emily Lapworth

Library Faculty Presentations

This presentation describes the implementation of Scan-and-Return
as part of the Southern Nevada Jewish Heritage Project for creating access to
valuable local Jewish community documentation, while developing appropriate
guidelines and procedures for acquiring and returning originals and
describing and preserving digital surrogates.

Increasing Comfort With End-Of-Life Discussions, Theresa Catherine Berton

UNLV Theses, Dissertations, Professional Papers, and Capstones

End-of-life discussions and advanced care planning are part of the healthcare process, and within the scope of practice for providers. Despite the evidence supporting the effectiveness of these conversations, the system falls short. Talking about death is never easy. At times, it is difficult for healthcare providers to approach the topic with patients who are living with serious life-limiting illness. Reports in the end-of-life literature reveal that healthcare professionals avoid discussions about preparations for end-of-life care due to feeling unprepared, and a lack of framework for such discussions. Purpose: The purpose of this doctoral project was to improve the quality …

Playful Aggression And The Situational Contexts That Affect Perceptions, Jennifer Hart

UNLV Theses, Dissertations, Professional Papers, and Capstones

Play is considered a fundamental tool for early childhood education practices as it provides numerous developmental benefits for young children. However, not all play is viewed by children, parents, and early childhood educators the same, especially playful aggression. For example, rough-and-tumble play, risky play, superhero play, “bad guy” play, active pretend play, play fighting, big body play, war play, gun play, and physically active and imaginative play are types of playful aggression that benefits young children’s development; but are often viewed negatively by the adults who observe it. The contextual factors that influence the development of these conflicting perceptions—the motivation …

Integrating Organisational Change Management And Customer Relationship Management In A Casino, Charlie Chi Cong Mai, Chad Perry, Erwin Loh

UNLV Gaming Research & Review Journal

This research aims to solve the problem: how can casinos manage organizational change programs, and internal and external customer relationship management (CRM) programs? To find a solution, it uses two stages of qualitative methods: convergent interviewing and case research about four departments of a casino in Australia. After a thorough data analysis of documents and interview data, 12 themes were identified and they led to the development of a model of how organizational change management and CRM can be integrated to improve initiatives in organisations such as casinos. The model has seven core elements: vision, key challenge, objective, measure, strategy, …

A Competency Model For Catering And Event Professionals Using A Modified Delphi Technique, Donnell G. Bayot

UNLV Theses, Dissertations, Professional Papers, and Capstones

As the market for face-to-face meetings and events has grown to one of the largest private sector industries, so has the market for catering, which is the largest budget line item for a meeting or event. Clients have become more demanding and at the same time more price-conscious. This has caused catering professionals and meeting and event planners' job responsibilities to change. Caterers and planners now have more crossover responsibilities and over more varied functional areas than ever before. In response, the National Association for Catering and Events (NACE), as the oldest and largest catering association in the world, formally …