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Residual Pattern Learning For Pixel-Wise Out-Of-Distribution Detection In Semantic Segmentation, Y Liu, Choubo Ding, Yu Tian, Guansong Pang, Vasileios Belagiannis, Ian Reid, Gustavo Carneiro Oct 2023

Residual Pattern Learning For Pixel-Wise Out-Of-Distribution Detection In Semantic Segmentation, Y Liu, Choubo Ding, Yu Tian, Guansong Pang, Vasileios Belagiannis, Ian Reid, Gustavo Carneiro

Research Collection School Of Computing and Information Systems

Semantic segmentation models classify pixels into a set of known ("in-distribution") visual classes. When deployed in an open world, the reliability of these models depends on their ability to not only classify in-distribution pixels but also to detect out-of-distribution (OoD) pixels. Historically, the poor OoD detection performance of these models has motivated the design of methods based on model re-training using synthetic training images that include OoD visual objects. Although successful, these re-trained methods have two issues: 1) their in-distribution segmentation accuracy may drop during re-training, and 2) their OoD detection accuracy does not generalise well to new contexts (e.g., …

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Anomaly Detection Under Distribution Shift, Tri Cao, Jiawen Zhu, Guansong Pang Oct 2023

Anomaly Detection Under Distribution Shift, Tri Cao, Jiawen Zhu, Guansong Pang

Research Collection School Of Computing and Information Systems

Anomaly detection (AD) is a crucial machine learning task that aims to learn patterns from a set of normal training samples to identify abnormal samples in test data. Most existing AD studies assume that the training and test data are drawn from the same data distribution, but the test data can have large distribution shifts arising in many real-world applications due to different natural variations such as new lighting conditions, object poses, or background appearances, rendering existing AD methods ineffective in such cases. In this paper, we consider the problem of anomaly detection under distribution shift and establish performance benchmarks …

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Designing A Human-Centered Intelligent System To Monitor & Explain Abnormal Patterns Of Older Adults, Min Hun Lee, Daniel P. Siewiorek, Alexandre Bernardino Oct 2023

Designing A Human-Centered Intelligent System To Monitor & Explain Abnormal Patterns Of Older Adults, Min Hun Lee, Daniel P. Siewiorek, Alexandre Bernardino

Research Collection School Of Computing and Information Systems

Older adult care technologies are increasingly explored to support the independent living of older adults by monitoring their abnormal activities and informing caregivers to provide intervention if necessary. However, the adoption of these technologies remains challenging due to several factors (e.g. lack of usability). In this work, we present a human-centered, intelligent system for older adult care. Our proposed designs of the system were created based on the findings from a focus group session with caregivers. This system monitors the abnormal activities of an older adult using wireless motion sensors and machine learning models. In addition, unlike previous work that …

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Ciri: Curricular Inactivation For Residue-Aware One-Shot Video Inpainting, Weiying Zheng, Cheng Xu, Xuemiao Xu, Wenxi Liu, Shengfeng He Oct 2023

Ciri: Curricular Inactivation For Residue-Aware One-Shot Video Inpainting, Weiying Zheng, Cheng Xu, Xuemiao Xu, Wenxi Liu, Shengfeng He

Research Collection School Of Computing and Information Systems

Video inpainting aims at filling in missing regions of a video. However, when dealing with dynamic scenes with camera or object movements, annotating the inpainting target becomes laborious and impractical. In this paper, we resolve the one-shot video inpainting problem in which only one annotated first frame is provided. A naive solution is to propagate the initial target to the other frames with techniques like object tracking. In this context, the main obstacles are the unreliable propagation and the partially inpainted artifacts due to the inaccurate mask. For the former problem, we propose curricular inactivation to replace the hard masking …

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Deep Video Demoireing Via Compact Invertible Dyadic Decomposition, Yuhui Quan, Haoran Huang, Shengfeng He, Ruotao Xu Oct 2023

Deep Video Demoireing Via Compact Invertible Dyadic Decomposition, Yuhui Quan, Haoran Huang, Shengfeng He, Ruotao Xu

Research Collection School Of Computing and Information Systems

Removing moire patterns from videos recorded on screens or complex textures is known as video demoireing. It is a challenging task as both structures and textures of an image usually exhibit strong periodic patterns, which thus are easily confused with moire patterns and can be significantly erased in the removal process. By interpreting video demoireing as a multi-frame decomposition problem, we propose a compact invertible dyadic network called CIDNet that progressively decouples latent frames and the moire patterns from an input video sequence. Using a dyadic cross-scale coupling structure with coupling layers tailored for multi-scale processing, CIDNet aims at disentangling …

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Toward Intention Discovery For Early Malice Detection In Cryptocurrency, Ling Cheng, Feida Zhu, Yong Wang, Ruicheng Liang, Huiwen Liu Oct 2023

Toward Intention Discovery For Early Malice Detection In Cryptocurrency, Ling Cheng, Feida Zhu, Yong Wang, Ruicheng Liang, Huiwen Liu

Research Collection School Of Computing and Information Systems

Cryptocurrency’s pseudo-anonymous nature makes it vulnerable to malicious activities. However, existing deep learning solutions lack interpretability and only support retrospective analysis of specific malice types. To address these challenges, we propose Intention-Monitor for early malice detection in Bitcoin. Our model, utilizing Decision-Tree based feature Selection and Complement (DT-SC), builds different feature sets for different malice types. The Status Proposal Module (SPM) and hierarchical self-attention predictor provide real-time global status and address label predictions. A survival module determines the stopping point and proposes the status sequence (intention). Our model detects various malicious activities with strong interpretability, outperforming state-of-the-art methods in extensive …

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Visilience: An Interactive Visualization Framework For Resilience Analysis Using Control-Flow Graph, Hailong Jiang, Shaolun Ruan, Bo Fang, Yong Wang, Qiang Guan Oct 2023

Visilience: An Interactive Visualization Framework For Resilience Analysis Using Control-Flow Graph, Hailong Jiang, Shaolun Ruan, Bo Fang, Yong Wang, Qiang Guan

Research Collection School Of Computing and Information Systems

Soft errors have become one of the main concerns for the resilience of HPC applications, as these errors can cause HPC applications to generate serious outcomes such as silent data corruption (SDC). Many approaches have been proposed to analyze the resilience of HPC applications. However, existing studies rarely address the challenges of analysis result perception. Specifically, resilience analysis techniques often produce a massive volume of unstructured data, making it difficult for programmers to perform resilience analysis due to non-intuitive raw data. Furthermore, different analysis models produce diverse results with multiple levels of detail, which can create obstacles to compare and …

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Visually Analyzing Company-Wide Software Service Dependencies: An Industrial Case Study, Sebastian Baltes, Brian Pfitzmann, Thomas Kowark, Christoph Treude, Fabian Beck Oct 2023

Visually Analyzing Company-Wide Software Service Dependencies: An Industrial Case Study, Sebastian Baltes, Brian Pfitzmann, Thomas Kowark, Christoph Treude, Fabian Beck

Research Collection School Of Computing and Information Systems

Managing dependencies between software services is a crucial task for any company operating cloud applications. Visualizations can help to understand and maintain these com-plex dependencies. In this paper, we present a force-directed service dependency visualization and filtering tool that has been developed and used within SAP. The tool's use cases include guiding service retirement as well as understanding service deployment landscapes and their relationship to the company's organizational structure. We report how we built and adapted the tool under strict time constraints to address the requirements of our users. We further share insights on how we enabled internal adoption. For …

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The Future Can't Help Fix The Past: Assessing Program Repair In The Wild, Vinay Kabadi, Dezhen Kong, Siyu Xie, Lingfeng Bao, Gede Artha Azriadi Prana, Tien Duy B. Le, Xuan Bach D. Le, David Lo Oct 2023

The Future Can't Help Fix The Past: Assessing Program Repair In The Wild, Vinay Kabadi, Dezhen Kong, Siyu Xie, Lingfeng Bao, Gede Artha Azriadi Prana, Tien Duy B. Le, Xuan Bach D. Le, David Lo

Research Collection School Of Computing and Information Systems

Automated program repair (APR) has been gaining ground with substantial effort devoted to the area, opening up many challenges and opportunities. One such challenge is that the state-of-the-art repair techniques often resort to incomplete specifications, e.g., test cases that witness buggy behavior, to generate repairs. In practice, bug-exposing test cases are often available when: (1) developers, at the same time of (or after) submitting bug fixes, create the tests to assure the correctness of the fixes, or (2) regression errors occur. The former case – a scenario commonly used for creating popular bug datasets – however, may not be suitable …

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Flacgec: A Chinese Grammatical Error Correction Dataset With Fine-Grained Linguistic Annotation, Hanyue Du, Yike Zhao, Qingyuan Tian, Jiani Wang, Lei Wang, Yunshi Lan, Xuesong Lu Oct 2023

Flacgec: A Chinese Grammatical Error Correction Dataset With Fine-Grained Linguistic Annotation, Hanyue Du, Yike Zhao, Qingyuan Tian, Jiani Wang, Lei Wang, Yunshi Lan, Xuesong Lu

Research Collection School Of Computing and Information Systems

Chinese Grammatical Error Correction (CGEC) has been attracting growing attention from researchers recently. In spite of the fact that multiple CGEC datasets have been developed to support the research, these datasets lack the ability to provide a deep linguistic topology of grammar errors, which is critical for interpreting and diagnosing CGEC approaches. To address this limitation, we introduce FlaCGEC, which is a new CGEC dataset featured with fine-grained linguistic annotation. Specifically, we collect raw corpus from the linguistic schema defined by Chinese language experts, conduct edits on sentences via rules, and refine generated samples manually, which results in 10k sentences …

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Dexbert: Effective, Task-Agnostic And Fine-Grained Representation Learning Of Android Bytecode, Tiezhu Sun, Kevin Allix, Kisub Kim, Xin Zhou, Dongsun Kim, David Lo, Tegawendé F. Bissyande, Jacques Klein Oct 2023

Dexbert: Effective, Task-Agnostic And Fine-Grained Representation Learning Of Android Bytecode, Tiezhu Sun, Kevin Allix, Kisub Kim, Xin Zhou, Dongsun Kim, David Lo, Tegawendé F. Bissyande, Jacques Klein

Research Collection School Of Computing and Information Systems

The automation of an increasingly large number of software engineering tasks is becoming possible thanks to Machine Learning (ML). One foundational building block in the application of ML to software artifacts is the representation of these artifacts ( e.g. , source code or executable code) into a form that is suitable for learning. Traditionally, researchers and practitioners have relied on manually selected features, based on expert knowledge, for the task at hand. Such knowledge is sometimes imprecise and generally incomplete. To overcome this limitation, many studies have leveraged representation learning, delegating to ML itself the job of automatically devising suitable …

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Evlog: Identifying Anomalous Logs Over Software Evolution, Yintong Huo, Cheryl Lee, Yuxin Su, Shiwen Shan, Jinyang Liu, Michael Lyu Oct 2023

Evlog: Identifying Anomalous Logs Over Software Evolution, Yintong Huo, Cheryl Lee, Yuxin Su, Shiwen Shan, Jinyang Liu, Michael Lyu

Research Collection School Of Computing and Information Systems

Software logs record system activities, aiding maintainers in identifying the underlying causes for failures and enabling prompt mitigation actions. However, maintainers need to inspect a large volume of daily logs to identify the anomalous logs that reveal failure details for further diagnosis. Thus, how to automatically distinguish these anomalous logs from normal logs becomes a critical problem. Existing approaches alleviate the burden on software maintainers, but they are built upon an improper yet critical assumption: logging statements in the software remain unchanged. While software keeps evolving, our empirical study finds that evolving software brings three challenges: log parsing errors, evolving …

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Instance-Specific Algorithm Configuration Via Unsupervised Deep Graph Clustering, Wen Song, Yi Liu, Zhiguang Cao, Yaoxin Wu, Qiqiang Li Oct 2023

Instance-Specific Algorithm Configuration Via Unsupervised Deep Graph Clustering, Wen Song, Yi Liu, Zhiguang Cao, Yaoxin Wu, Qiqiang Li

Research Collection School Of Computing and Information Systems

Instance-specific Algorithm Configuration (AC) methods are effective in automatically generating high-quality algorithm parameters for heterogeneous NP-hard problems from multiple sources. However, existing works rely on manually designed features to describe training instances, which are simple numerical attributes and cannot fully capture structural differences. Targeting at Mixed-Integer Programming (MIP) solvers, this paper proposes a novel instances-specific AC method based on end-to-end deep graph clustering. By representing an MIP instance as a bipartite graph, a random walk algorithm is designed to extract raw features with both numerical and structural information from the instance graph. Then an auto-encoder is designed to learn dense …

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Voucher Abuse Detection With Prompt-Based Fine-Tuning On Graph Neural Networks, Zhihao Wen, Yuan Fang, Yihan Liu, Yang Guo, Shuji Hao Oct 2023

Voucher Abuse Detection With Prompt-Based Fine-Tuning On Graph Neural Networks, Zhihao Wen, Yuan Fang, Yihan Liu, Yang Guo, Shuji Hao

Research Collection School Of Computing and Information Systems

Voucher abuse detection is an important anomaly detection problem in E-commerce. While many GNN-based solutions have emerged, the supervised paradigm depends on a large quantity of labeled data. A popular alternative is to adopt self-supervised pre-training using label-free data, and further fine-tune on a downstream task with limited labels. Nevertheless, the "pre-train, fine-tune" paradigm is often plagued by the objective gap between pre-training and downstream tasks. Hence, we propose VPGNN, a prompt-based fine-tuning framework on GNNs for voucher abuse detection. We design a novel graph prompting function to reformulate the downstream task into a similar template as the pretext task …

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Boosting Adversarial Training In Safety-Critical Systems Through Boundary Data Selection, Yifan Jia, Christopher M. Poskitt, Peixin Zhang, Jingyi Wang, Jun Sun, Sudipta Chattopadhyay Oct 2023

Boosting Adversarial Training In Safety-Critical Systems Through Boundary Data Selection, Yifan Jia, Christopher M. Poskitt, Peixin Zhang, Jingyi Wang, Jun Sun, Sudipta Chattopadhyay

Research Collection School Of Computing and Information Systems

AI-enabled collaborative robots are designed to be used in close collaboration with humans, thus requiring stringent safety standards and quick response times. Adversarial attacks pose a significant threat to the deep learning models of these systems, making it crucial to develop methods to improve the models' robustness against them. Adversarial training is one approach to improve their robustness: it works by augmenting the training data with adversarial examples. This, unfortunately, comes with the cost of increased computational overhead and extended training times. In this work, we balance the need for additional adversarial data with the goal of minimizing the training …

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Objectfusion: Multi-Modal 3d Object Detection With Object-Centric Fusion, Q. Cai, Y. Pan, T. Yao, Chong-Wah Ngo, T. Mei Oct 2023

Objectfusion: Multi-Modal 3d Object Detection With Object-Centric Fusion, Q. Cai, Y. Pan, T. Yao, Chong-Wah Ngo, T. Mei

Research Collection School Of Computing and Information Systems

Recent progress on multi-modal 3D object detection has featured BEV (Bird-Eye-View) based fusion, which effectively unifies both LiDAR point clouds and camera images in a shared BEV space. Nevertheless, it is not trivial to perform camera-to-BEV transformation due to the inherently ambiguous depth estimation of each pixel, resulting in spatial misalignment between these two multi-modal features. Moreover, such transformation also inevitably leads to projection distortion of camera image features in BEV space. In this paper, we propose a novel Object-centric Fusion (ObjectFusion) paradigm, which completely gets rid of camera-to-BEV transformation during fusion to align object-centric features across different modalities for …

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Experiences Of Autistic Twitch Livestreamers: “I Have Made Easily The Most Meaningful And Impactful Relationships”, Terrance Mok, Anthony Tang, Adam Mccrimmon, Lora Oehlberg Oct 2023

Experiences Of Autistic Twitch Livestreamers: “I Have Made Easily The Most Meaningful And Impactful Relationships”, Terrance Mok, Anthony Tang, Adam Mccrimmon, Lora Oehlberg

Research Collection School Of Computing and Information Systems

We present perspectives from 10 autistic Twitch streamers regarding their experiences as livestreamers and how autism uniquely colors their experiences. Livestreaming offers a social online experience distinct from in-person, face-to-face communication, where autistic people tend to encounter challenges. Our reflexive thematic analysis of interviews with 10 participants showcases autistic livestreamers’ perspectives in their own words. Our findings center on the importance of having streamers establishing connections with other, sharing autistic identities, controlling a space for social interaction, personal growth, and accessibility challenges. In our discussion, we highlight the crucial value of having a medium for autistic representation, as well as …

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Underwater Image Translation Via Multi-Scale Generative Adversarial Network, Dongmei Yang, Tianzi Zhang, Boquan Li, Menghao Li, Weijing Chen, Xiaoqing Li, Xingmei Wang Oct 2023

Underwater Image Translation Via Multi-Scale Generative Adversarial Network, Dongmei Yang, Tianzi Zhang, Boquan Li, Menghao Li, Weijing Chen, Xiaoqing Li, Xingmei Wang

Research Collection School Of Computing and Information Systems

The role that underwater image translation plays assists in generating rare images for marine applications. However, such translation tasks are still challenging due to data lacking, insufficient feature extraction ability, and the loss of content details. To address these issues, we propose a novel multi-scale image translation model based on style-independent discriminators and attention modules (SID-AM-MSITM), which learns the mapping relationship between two unpaired images for translation. We introduce Convolution Block Attention Modules (CBAM) to the generators and discriminators of SID-AM-MSITM to improve its feature extraction ability. Moreover, we construct style-independent discriminators that enable the discriminant results of SID-AM-MSITM to …

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Multi-Representation Variational Autoencoder Via Iterative Latent Attention And Implicit Differentiation, Nhu Thuat Tran, Hady Wirawan Lauw Oct 2023

Multi-Representation Variational Autoencoder Via Iterative Latent Attention And Implicit Differentiation, Nhu Thuat Tran, Hady Wirawan Lauw

Research Collection School Of Computing and Information Systems

Variational Autoencoder (VAE) offers a non-linear probabilistic modeling of user's preferences. While it has achieved remarkable performance at collaborative filtering, it typically samples a single vector for representing user's preferences, which may be insufficient to capture the user's diverse interests. Existing solutions extend VAE to model multiple interests of users by resorting a variant of self-attentive method, i.e., employing prototypes to group items into clusters, each capturing one topic of user's interests. Despite showing improvements, the current design could be more effective since prototypes are randomly initialized and shared across users, resulting in uninformative and non-personalized clusters.To fill the gap, …

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Feature Prediction Diffusion Model For Video Anomaly Detection, Cheng Yan, Shiyu Zhang, Yang Liu, Guansong Pang, Wenjun Wang Oct 2023

Feature Prediction Diffusion Model For Video Anomaly Detection, Cheng Yan, Shiyu Zhang, Yang Liu, Guansong Pang, Wenjun Wang

Research Collection School Of Computing and Information Systems

Anomaly detection in the video is an important research area and a challenging task in real applications. Due to the unavailability of large-scale annotated anomaly events, most existing video anomaly detection (VAD) methods focus on learning the distribution of normal samples to detect the substantially deviated samples as anomalies. To well learn the distribution of normal motion and appearance, many auxiliary networks are employed to extract foreground object or action information. These high-level semantic features effectively filter the noise from the background to decrease its influence on detection models. However, the capability of these extra semantic models heavily affects the …

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Supporting Artefact Awareness In Partially-Replicated Workspaces, Emran Poh, Anthony Tang, Jenanie S. Lee, Zhao Shengdong Oct 2023

Supporting Artefact Awareness In Partially-Replicated Workspaces, Emran Poh, Anthony Tang, Jenanie S. Lee, Zhao Shengdong

Research Collection School Of Computing and Information Systems

Using Cross Reality (CR) approaches for remote collaboration will often result in partially-replicated workspaces. Here, workspace artefacts are not equally accessible - i.e. a physical artefact may only be manipulated by one collaborator - and in general, the artefacts become desynchronised over time. In this paper, we introduce a framework for artefact awareness that can help collaborators maintain an understanding of each others' manipulations with workspace artefacts. We illustrate our design explorations through sketches, and outline how we aim to study the effectiveness and utility of artefact awareness in cross reality remote collaboration. In our work, we expect to show …

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Achieving Efficient And Privacy-Preserving Neural Network Training And Prediction In Cloud Environments, Chuan Zhang, Chenfei Hu, Tong Wu, Liehuang Zhu, Ximeng Liu Oct 2023

Achieving Efficient And Privacy-Preserving Neural Network Training And Prediction In Cloud Environments, Chuan Zhang, Chenfei Hu, Tong Wu, Liehuang Zhu, Ximeng Liu

Research Collection School Of Computing and Information Systems

The neural network has been widely used to train predictive models for applications such as image processing, disease prediction, and face recognition. To produce more accurate models, powerful third parties (e.g., clouds) are usually employed to collect data from a large number of users, which however may raise concerns about user privacy. In this paper, we propose an Efficient and Privacy-preserving Neural Network scheme, named EPNN, to deal with the privacy issues in cloud-based neural networks. EPNN is designed based on a two-cloud model and techniques of data perturbation and additively homomorphic cryptosystem. This scheme enables two clouds to cooperatively …

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Icl-D3ie: In-Context Learning With Diverse Demonstrations Updating For Document Information Extraction, Jiabang He, Lei Wang, Yi Hu, Ning Liu, Hui Liu, Xing Xu, Heng Tao Shen Oct 2023

Icl-D3ie: In-Context Learning With Diverse Demonstrations Updating For Document Information Extraction, Jiabang He, Lei Wang, Yi Hu, Ning Liu, Hui Liu, Xing Xu, Heng Tao Shen

Research Collection School Of Computing and Information Systems

arge language models (LLMs), such as GPT-3 and ChatGPT, have demonstrated remarkable results in various natural language processing (NLP) tasks with in-context learning, which involves inference based on a few demonstration examples. Despite their successes in NLP tasks, no investigation has been conducted to assess the ability of LLMs to perform document information extraction (DIE) using in-context learning. Applying LLMs to DIE poses two challenges: the modality and task gap. To this end, we propose a simple but effective in-context learning framework called ICL-D3IE, which enables LLMs to perform DIE with different types of demonstration examples. Specifically, we extract the …

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Wait, Wasn't That Code Here Before? Detecting Outdated Software Documentation, Wen Siang Tan, Markus Wagner, Christoph Treude Oct 2023

Wait, Wasn't That Code Here Before? Detecting Outdated Software Documentation, Wen Siang Tan, Markus Wagner, Christoph Treude

Research Collection School Of Computing and Information Systems

Encountering outdated documentation is not a rare occurrence for developers and users in the software engineering community. To ensure that software documentation is up-to-date, developers often have to manually check whether the documentation needs to be updated whenever changes are made to the source code. In our previous work, we proposed an approach to automatically detect outdated code element references in software repositories and found that more than a quarter of the 1000 most popular projects on GitHub contained at least one outdated reference. In this paper, we present a GitHub Actions tool that builds on our previous work’s approach …

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Using The Typescript Compiler To Fix Erroneous Node.Js Snippets, Brittany Reid, Christoph Treude, Markus Wagner Oct 2023

Using The Typescript Compiler To Fix Erroneous Node.Js Snippets, Brittany Reid, Christoph Treude, Markus Wagner

Research Collection School Of Computing and Information Systems

Most online code snippets do not run. This means that developers looking to reuse code from online sources must manually find and fix errors. We present an approach for automatically evaluating and correcting errors in Node.js code snippets: Node Code Correction (NCC). NCC leverages the ability of the TypeScript compiler to generate errors and inform code corrections through the combination of TypeScript’s builtin codefixes, our own targeted fixes, and deletion of erroneous lines. Compared to existing approaches using linters, our findings suggest that NCC is capable of detecting a larger number of errors per snippet and more error types, and …

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Masked Diffusion Transformer Is A Strong Image Synthesizer, Shanghua Gao, Pan Zhou, Ming-Ming Cheng, Shuicheng Yan Oct 2023

Masked Diffusion Transformer Is A Strong Image Synthesizer, Shanghua Gao, Pan Zhou, Ming-Ming Cheng, Shuicheng Yan

Research Collection School Of Computing and Information Systems

Despite its success in image synthesis, we observe that diffusion probabilistic models (DPMs) often lack contextual reasoning ability to learn the relations among object parts in an image, leading to a slow learning process. To solve this issue, we propose a Masked Diffusion Transformer (MDT) that introduces a mask latent modeling scheme to explicitly enhance the DPMs’ ability to contextual relation learning among object semantic parts in an image. During training, MDT operates in the latent space to mask certain tokens. Then, an asymmetric masking diffusion transformer is designed to predict masked tokens from unmasked ones while maintaining the diffusion …

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Consumers’ Reaction To Corporate Esg Performance: Evidence From Store Visits, Frank Weikai Li, Frank Weikai Li, Roni Michaely Oct 2023

Consumers’ Reaction To Corporate Esg Performance: Evidence From Store Visits, Frank Weikai Li, Frank Weikai Li, Roni Michaely

Research Collection Lee Kong Chian School Of Business

Using micro-level data on consumer shopping behavior, this paper investigates end-consumers’ attitudes toward firms’ ESG behavior, and as importantly, the ability of consumers to affect firms’ policy concerning sustainability issues. We find that consumers care about firms’ approach toward ESG, and consumers’ behavior can impact firms’ attitudes. Using ESG incidents as a proxy, we find that the reduction in store visits is more pronounced for ESG-conscious consumers, such as those living in democratic counties, and counties with a higher fraction of educated and younger residents. Online shopping interest data yields similar results. Using abnormally hot temperature as a shock to …

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Interim Rationalizable Implementation Of Functions, Takashi Kunimoto, Rene Saran, Roberto Serrano Sep 2023

Interim Rationalizable Implementation Of Functions, Takashi Kunimoto, Rene Saran, Roberto Serrano

Research Collection School Of Economics

This paper investigates rationalizable implementation of social choice functions (SCFs) in incomplete information environments. We identify weak interim rationalizable monotonicity (weak IRM) as a novel condition and show it to be a necessary and almost sufficient condition for rationalizable implementation. We show by means of robust examples that interim rationalizable monotonicity (IRM), found in the literature, is strictly stronger than weak IRM and that IRM is not necessary for rationalizable implementation, as had been previously claimed. These examples also demonstrate that Bayesian monotonicity, the key condition for full Bayesian implementation, is not necessary for rationalizable implementation. That is, rationalizable implementation …

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The Power Of Identity Cues In Text-Based Customer Service: Evidence From Twitter, Yang Gao, Huaxia Rui, Shujing Sun Sep 2023

The Power Of Identity Cues In Text-Based Customer Service: Evidence From Twitter, Yang Gao, Huaxia Rui, Shujing Sun

Research Collection School Of Computing and Information Systems

Text-based customer service is emerging as an important channel through which companies can assist customers. However, the use of few identity cues may cause customers to feel limited social presence and even suspect the human identity of agents, especially in the current age of advanced algorithms. Does such a lack of social presence affect service interactions? We studied this timely question by evaluating the impact of customers’ perceived social presence on service outcomes and customers’ attitudes toward agents. Our identification strategy hinged on Southwest Airlines’ sudden requirement to include a first name in response to service requests on Twitter, which …

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Threshold Attribute-Based Credentials With Redactable Signature, Rui Shi, Huamin Feng, Yang Yang, Feng Yuan, Yingjiu Li, Hwee Hwa Pang, Robert H. Deng Sep 2023

Threshold Attribute-Based Credentials With Redactable Signature, Rui Shi, Huamin Feng, Yang Yang, Feng Yuan, Yingjiu Li, Hwee Hwa Pang, Robert H. Deng

Research Collection School Of Computing and Information Systems

Threshold attribute-based credentials are suitable for decentralized systems such as blockchains as such systems generally assume that authenticity, confidentiality, and availability can still be guaranteed in the presence of a threshold number of dishonest or faulty nodes. Coconut (NDSS'19) was the first selective disclosure attribute-based credentials scheme supporting threshold issuance. However, it does not support threshold tracing of user identities and threshold revocation of user credentials, which is desired for internal governance such as identity management, data auditing, and accountability. The communication and computation complexities of Coconut for verifying credentials are linear in the number of each user's attributes and …

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