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Effects Of Mediation On Employee Efficiency In Human Services Centers And In Other Organizations That Serve Vulnerable Populations, Mariya Mironova

Department of Conflict Resolution Studies Theses and Dissertations

Social workers and other professionals who offer caring services to vulnerable populations are oftentimes exposed to stressful environments. Employee burnout, vicarious traumas, and other stressors jeopardize worker’s efficiency. According to previously conducted research studies, organizational and interpersonal conflicts may be effectively addressed through mediation. However, the studies do not address the use of mediation for the resolution of workplace disputes in centers of human services. This study explores effects of mediation on worker’s efficiency in such centers, and this study proposes that mediation positively affects worker’s efficiency. The proposed methodology for testing this proposition involves a single case study with …

Navigating The Human Side Of Workplace Conflict: A Comparative Study Of Organizational Ombuds' Similarities And Differences, Linda Kovack

Department of Conflict Resolution Studies Theses and Dissertations

Navigating the human side of workplace conflict poses challenges. A gap in knowledgeexists within an alternative dispute resolution option known as the organizational ombuds. Prior research referenced the ombuds' perception of his/her own role and functionality yet did not explore ombuds in differing organizational sectors. The research I explored was: What are the similarities and differences among and between ombuds in employment environments of higher education, the public or private sector, and the federal government? To address this question, I presented comprehensive case study profiles on a total of 8 organizations: 3 in higher education, 3 in the federal government, …

Appreciative Inquiry Of A Non-Profit Organization Transitioning To Teletherapy, Claudia Herrera

Department of Family Therapy Dissertations and Applied Clinical Projects

Mental health professionals have been required to make a transition to delivering services using technology during the COVID-19 pandemic. The non-profit agency participating in this study had already listed on its strategic plan the delivery of teletherapy. In 2020, due to the pandemic, the agency decided to expedite the delivery of teletherapy services. This study explored the experiences of the agency’s team, to determine what worked well while making this transition, as well as future dreams regarding the delivery of teletherapy. Appreciative inquiry was used as the method of data collection. Findings indicated the agency’s clinicians found keeping a positive …

Employee Perceptions Related To Specific Work Processes Within The Crime Control Model Known As The Stratified Model, Robert William Steinkraus

Theses and Dissertations

The purpose of this study was to measure employee perceptions of satisfaction as they relate to specific work processes and products within the Stratified Model. The Stratified Model is a crime-reduction model that was developed and gradually implemented first within the Port St. Lucie Police Department between 2004-2011. The full implementation of this crime-reduction model occurred in 2012. The Port St. Lucie Police department has since achieved greater reductions of the overall crime rate than other cities in Florida consisting of similar populations. In 2019, Port St. Lucie had the 7th largest population in Florida.

Currently, it is unknown how …

Exploring Academic Leadership In Higher Education Through The Lens Of Leader-To-Member Exchange (Lmx) Theory, Dequies A. Lanier

Theses and Dissertations

A phenomenological study focused on Exploring Academic Leadership in Higher Education Through The Lens of Leader-to-Member Exchange (LMX) Theory, Dequies A. Lanier, 2020: Applied Dissertation, Nova Southeastern University, Abraham S. Fischler College of Education and School of Criminal Justice. Keywords: communication, leadership development, higher education, leader-member exchange, organizational leadership This applied dissertation was designed to explore the communication between higher education leaders and faculty at the department level in the United States at a southeastern higher education institution. The study sought to explore (a) the communication relationship between leaders and followers; (b) commitment to the organization; and (c) suggested communication …

Using Drawings In Qualitative Interviews: An Introduction To The Practice, Alexios Brailas

The Qualitative Report

Drawings are employed by qualitative researchers in many creative ways, and in many different contexts, and a variety of different terms are used to describe similar techniques. I present here a concise description of two basic approaches to integrating participants’ produced drawings into verbal qualitative research interviews, along with characteristic cases of empirical research demonstrating how these approaches have been applied. I also provide a list of best practices and I discuss ethical issues. It is common for qualitative researchers to mix techniques in order to creatively address real-world research challenges. The proposed categorization, augmented by the list of best …

A Near Miss: The Lived Experiences Of Telecommunication Technicians’ Injurious Accidents And Near Misses, Bridgette M. Hester, Patricia I. Fusch

The Qualitative Report

Due to a dearth in the literature, this study was conducted to explore the lived experiences of telecommunication field technicians who have experienced near miss and injurious accidents. Using protection motivation theory (PMT), we sought to explore if, after an accident, a technician would alter behaviors and insights regarding safety practices while executing their job duties. Participants for this qualitative phenomenological study included six telecommunication technicians with an average of 19 years’ experience and who had experienced an injurious or near miss accident at work. Findings suggested that after experiencing such an event, technicians demonstrated PMT characteristics including a heightened …

Innovative Methods For Researching Leadership Emergence, Leanne Gibbs, Frances Press, Sandie Wong, Tamara Cumming

The Qualitative Report

There is a growing understanding, internationally, that effective leadership has an influence on the quality of early childhood education programs. The leadership research agenda has expanded accordingly but despite this expansion there is little empirical research on the emergence and development of leadership in early childhood education. The article focuses primarily on the methodological challenge of studying the phenomena of emerging and developing leadership. We describe the innovative methods for data generation that were used to address these challenges for an Australian study of leading within early childhood education sites. We explain in detail two of the methods—a field observation …

Embodying Change At Work: An Autoethnography In The Indian Public Sector, Saikat Chakraborty

The Qualitative Report

Beyond the macro picture of change in the Indian public sector triggered by economic deregulation and restructuration, the variegated experiences of employees exposed to organizational changes remain hidden and masked. Through a reflexive inquiry about my experience of participating in a managerial implementation of a performance management system in an Indian public sector organization, I write this autoethnography to bring forward a personal narrative of embodying change at work. I do this by revealing how my cultural, social, and political experiences during that episode of change were manifestations of being and constituting organizationally intended as well as non-intended changes. The …

Examining Factors Facilitating Career-Changing Teachers’ Adaptation To Change And The Challenges They Encounter, Abdullah Çeti̇n, Fatma Sadik

The Qualitative Report

The present case study was designed to examine factors that facilitate the adaptation process of science teachers who were appointed or transferred to state schools, the challenges they encountered, and how they coped with these challenges. It was carried out with the participation of six science teachers (three males, three females) working at state middle schools in Turkey. The data were gathered through interviews with the teachers and analyzed through content analysis using the NVivo program. The research results reveal that the prominent factors that facilitate teachers’ adaptation to school environments are their professional love, interest in students, effective communication, …

A Research Tapestry: Stories Woven Into Stories, Laura Colket

The Qualitative Report

This autoethnography highlights the subjective nature of narrative research and illustrates the ways in which both micro and macro forces impact the research process. Through this article, I present a research tapestry in which the experiences, perspectives and stories of the participants weave together with my own experiences, perspectives and stories. I draw from my dissertation research, a narrative inquiry focused on the experiences of Haitian educational leaders working to create systemic change after the 2010 earthquake.

Enhancing Trustworthiness Of Qualitative Findings: Using Leximancer For Qualitative Data Analysis Triangulation, Laura L. Lemon, Jameson Hayes

The Qualitative Report

This paper offers an approach to enhancing trustworthiness of qualitative findings through data analysis triangulation using Leximancer, a text mining software that uses co-occurrence to conduct semantic and relational analyses of text corpuses to identify concepts, themes, and how they relate to one another. This study explores the usefulness of Leximancer for triangulation by examining 309 pages of previously analyzed interview data that resulted in a conceptual model. Findings show Leximancer to be an ideal tool for refining a priori conceptual models. The Leximancer analysis provided missing nuance from the a priori model, depicting the value of and connection between …

Implementation Of An Anxiety Screening And Treatment Protocol In Primary Care, Danielle E. Garcia

Student Theses, Dissertations and Capstones

Background: Anxiety is a prevalent problem frequently presenting in the primary care setting in the United States. The lack of routine anxiety screening and evidence-based treatment protocols in the adult primary care setting causes physical, social, and economic consequences.

Purpose: The purpose of this Doctor of Nursing Practice (DNP) evidence-based practice (EBP) quality improvement project was to implement an EBP anxiety screening and treatment protocol for adults in a primary care clinic to increase early identification and improve management of generalized anxiety disorder (GAD).

Theoretical Framework: W. Edwards Deming’s Plan-Do-Study-Act (PDSA) cycle framework was utilized for this project. The PDSA …

The Lived Experience Of Novice Senior Nurse Leaders During Organizational Role Transitions, Sharon Kauffman

Student Theses, Dissertations and Capstones

The qualitative interpretive phenomenological study investigates the lived experiences of novice senior nurse leaders, who have transitioned to new organizational roles within a single healthcare organization in the Southeast United States. Senior nurse leaders have complex responsibilities but may not have training adequate to lead masterfully at new organizational levels. This phenomenon is poorly understood. Senior nurse leaders who do not develop the appropriate interpersonal skills and systems thinking may experience a sense of role insufficiency. Yet, strong leadership among senior nurses is vital to the successful performance of healthcare organizations, given the current landscape of change and the rapidity …

2020 Nsu Fact Book, Nova Southeastern University

NSU Fact Book

The 28th edition of the Nova Southeastern University (NSU) Fact Book provides perspective on the university’s character, growth, and accomplishments. The 2020 Fact Book includes narrative, numeric, and graphic representation of the university, including history, characteristics, and development of the institution. Data are presented in both tabular and graphic formats to provide pertinent detail, and general trends are highlighted.

Conflict Style Is Not A Label: The Relationship Of Age, Education Level, Work Level, Reason For Assessment, And Time Between Assessments To Conflict Style Change, Michael P. Kelly

Department of Conflict Resolution Studies Theses and Dissertations

Organizations and research that are only measuring conflict style one time, are treating conflict style as a trait or label. However, conflict style can change over time, and with context. Even the circumstances around the conflict itself may impact how individuals handle conflict. This means that individuals may demonstrate different conflict styles in different circumstances. There is little research that explores the implications of individual conflict style change if measured at different times and in different circumstances. Nor is there much research that explores what factors may have an influence on conflict style change. This study explores whether conflict style …

Appreciative Inquiry Of An Exemplary Trauma Informed Wellness Center Created For The Community And Families Affected By A School Shooting, Halle Solomon

Department of Family Therapy Dissertations and Applied Clinical Projects

Gun violence has flooded our society with human-caused disasters, making mass shootings an unfortunate new normal. In the wake of large- scale shootings, the United States Government and other agencies provide financial support and resources to the affected community in hopes of bringing solidarity to the fractured system. This financial reinforcement and other funding sources have been utilized to build resiliency centers within a certain distance of the unnerving events. Resiliency facilities play a pivotal role in helping communities recover from human-caused disasters such as mass shootings. These resources are becoming customary across the country, with resiliency centers in Newton, …

Gender Differences In Management: Employee Preference Between Male And Female Managers, Aimee Fernandez

Department of Conflict Resolution Studies Theses and Dissertations

Conflict in the workplace is not a new phenomenon and much research has been dedicated to understanding the causes and consequences of it. Gender plays a significant role in workplace conflict and as it relates to gender equality in the workplace, there have been significant advances in training and education; however, gender discrimination persists. This dissertation deals with differences of gender in management and shows that gender bias continues to exist not only in the workplace but specifically, at the managerial level. This study focuses on employee perceptions of management to observe if employee perceptions of manger gender and if …

Organizational Conflict And Perceptions Of Gender Equality In The United States Military, April Coan

Department of Conflict Resolution Studies Theses and Dissertations

Despite historical advancements toward gender equal policies, perceptions and attitudes regarding gender have the ability to impact the recruitment, retention, and promotion of gender minorities in the United States military. This quantitative study analyzed survey results from 493 military veterans regarding the perceptions and attitudes of gender equal statements, and sought to answer three research questions: 1) What factors predict perceptions and attitudes of gender equality in the United States military? 2) Do perceptions and attitudes of gender equality differ between different military branches? 3) Do demographic factors impact perceptions and attitudes of gender equality in the military? Chapter one …

Status Of Women’S Leadership In The Instructional Technology Field, 2014-2018, Kerrian A. Gordon

Theses and Dissertations

The purpose of this study was to assess the leadership status of women in the instructional technology field during the period 2014-2018. Five areas of leadership were examined (a) faculty rank in instructional technology programs, (b) positions on editorial boards of leading instructional technology journals, (c) publications in leading instructional technology journals, (d) presentations at leading conferences in the instructional technology field, and (e) leadership of four leading professional organizations in the field.

The study utilized a quantitative content analysis research method. A code sheet was developed for the five areas of leadership. Research Question 1: What was the leadership …

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Workplace Ostracism And Employee Reactions Among University Teachers In Pakistan, Tehreem Fatima, Ahmad Raza Bilal, Muhammad Kashif Imran

The Qualitative Report

This study investigated the positive and negative behavioral outcomes resulting from the pragmatic and psychological impacts of workplace ostracism experienced by university teachers in Pakistan. Using a qualitative and phenomenological approach, the data were gathered from 20 ostracized teachers working in public and private sector higher educational institutions in Pakistan. The results revealed that participants faced both the psychological and pragmatic impacts of workplace ostracism. Most of the ostracized teachers indicated positive behavioral outcomes due to being collectivist and placing a high value on social relations. Ostracized teachers used resource investment strategies by improving in-role and extra-role performance that …

Undoing Reform: How And Why One School Leader Cleared A Shifting Path To Goal Attainment, Jennifer R. Karnopp

The Qualitative Report

Research on school reform highlights challenges school leaders face in implementing and sustaining reforms. While some efforts fade away, others are intentionally dismantled, or “undone” as schools revert back to their traditional model of schooling. Considering how often reforms fail to sustain, there is value in understanding why school leaders decide undo reforms, and how leaders support staff through the undoing process. Utilizing path-goal theory as a framework, this paper I examined the case of one elementary school principal who planned in this undoing of a competency-based reform she had previously championed. Analysis reveals that the shift back to a …

Identification Of Instructional Design Strategies For An Effective E-Learning Experience, B S S Karthik, Brig Bhuvanagiri Chandrasekhar, Dr Rajasekhar David, Dr A Kranthi Kumar

The Qualitative Report

The objective of the study is to identify various instructional design strategies used by the instructional designers for effective the E-learning experience. Thematic analysis is used to generate the factors accountable for the successful implementation of E-learning process. To fulfill the purpose of the study, semi-structured in-depth interviews were conducted with the instructional designers, students, and corporate employees, who are associated with E-learning apps. Interviews conducted are broadly classified into three sections. The first section dealt with the personal profiles of the respondents; second part dealt with the discussion on successful instructional strategies adopted by the designers, and the third …

Clinic Exploration Of Care Processes To Promote Colorectal Cancer Screening In Rural Accountable Care Organization Clinics: A Qualitative Case Study, Sarbinaz Bekmuratova, Jungyoon Kim, Hongmei Wang, Lufei Young, Daniel J. Schober, Li-Wu Chen

The Qualitative Report

It is essential to have an effective care process to promote colorectal cancer (CRC) screening particularly in rural areas. Primary care health care providers may have a significant impact on improving CRC screening rates among rural residents through systematic screening processes in their clinics. In this qualitative study, we aimed to explore the whole clinic processes of recommending and referring CRC screening in the rural accountable care organization (ACO) primary care clinics. We collected qualitative data through 21 semi-structured in-depth interviews with healthcare providers in rural primary care ACO clinics in Nebraska. We audio recorded and transcribed the interviews and …

Tribal Gaming Leader Strategies Toward A Sustainable Future, Janie A. Hall, Patricia I. Fusch, Janet M. Booker

The Qualitative Report

One aspect of leadership strategy is the need to account for the core values of the organization.The purpose of this case study was to explore the tribal gaming leader strategies used toward sustainability, an action that leads to tribal economic development and stability. The conceptual framework of situational leadership theory was used to guide the scope and analysis of this study. Six tribal gaming leaders from Oklahoma participated in a focus group session; 7 additional tribal gaming leaders from the same gaming organization participated in individual interview sessions. Member checking was used to strengthen the credibility and trustworthiness of the …

Action Research: A Review And Proposal For Application In Marketing Inquiry, Sereikhuoch Eng, Nikhilesh Dholakia

The Qualitative Report

Action research has a very limited track record in marketing. We take an applied and practical approach and begin with a review of action research as a method, then turn to a more focused review of action research in marketing contexts, discussing the plausible constraints and advantages. Based on these reviews, we offer a conceptual framework and several application areas for marketing action research. We summarize case study examples from three market locations that have used action research as a method of inquiry to illustrate and encourage researchers and practitioners to further integrate action research in their research endeavors. We …

Validity In Qualitative Research: A Processual Approach, Paulo Hayashi Jr, Gustavo Abib, Norberto Hoppen

The Qualitative Report

Validity and reliability of research and its results are important elements to provide evidence of the quality of research in the organizational field. However, validity is better evidenced in quantitative studies than in qualitative research studies. As there is diversity within qualitative research methods and techniques, there is no universally accepted criteria to assess validity in qualitative studies; its usefulness is also questioned. Therefore, in this paper, we argue that qualitative research should adopt a processual view approach of validity since it should not be the product of a single test or just one step in the research. Processual validity …

Increasing Hospice Nurses’ Knowledge And Improving Attitudes On Pain Assessment In Dementia Patients, Lyn Marie Peugeot

Student Theses, Dissertations and Capstones

Background: Patients with dementia have difficulty articulating pain due to cognitive deficits incommunication, sensation, and overall physical decline due to the aging and disease process. Patients who have dementia are considered at-risk for uncontrolled pain due to under-assessment, under-treatment, or untreated pain. Current research notes gaps exist in pain assessment among nurses’ due to knowledgedeficits and attitudes on pain assessment for dementia patients. Barriers regarding the utilization of evidence-based behavioral pain assessment tools are related to nurses’ knowledge deficit and skills competency.

Purpose: The purpose of this evidence-based practice (EBP) project was to increase hospice nurses’ knowledge and improve attitudes …

Solution-Focused Family Weekends In An Addictions Treatment Facility: An Action Treatment-And-Research Study, Sandra Dimarco

Department of Family Therapy Dissertations and Applied Clinical Projects

For the past 69 years, since the start of the addiction treatment system in the United States, treatment providers have been utilizing the same interventions in rehab centers, the majority of which are based on outdated ideas about substance misusers. Though the premise of such interventions has been questioned by researchers, treatment providers continue to utilize them. Family therapy, in particular, shows promising results for substance misusers and their families; it has been cited as the most powerful form of intervention in addiction treatment. Nevertheless, family therapy is underrepresented in the addiction literature and rehab centers. Furthermore, postmodern models of …